You have been scammed by Ethereum... It's a scam network run by ghosts. So, your only remedy now is to talk to ghosts... Good luck if you will get a response.
Support would never DM you! Only use https://support.metamask.io for getting help.
MetaMask is a bridge that allows you to visit the distributed web of tomorrow in your browser today. It allows you to access Ethereum dapps right in your browser without running a full Ethereum node.
You can post news or questions here, just be kind!
Please, no spamming about tokens or projects.