3 2E5 SDfi H D 9948 U64 S7 1911 MAIN GIFT Alittle Journey to the Home of JOHN- STETSON Di/ElbertHubbaKl EVERY great In stitution is the Lengthened Shadow of a Single Man E M E R S O N JOHN B. STETSON A Little Journey to the Home of \ John B. Stetson BY ELBERT HUBBARD ! Done into a Printed Book by The Roycrofters, at Their j Shop, which is in East Aurora, New York, U. S. A. MCMXVI * Copyright, 1911 By Elbert Hubbard 3rd Edition GIFT STETSON THE MAN HIS is the life-story of John B. Stetson, told in " tabloid." Stetson was an American businessman. * All manufacturing was once done in the homes. The entire family worked at the business, and the trade was passed along whatever it was from father to son. The sons, the daughters and the mother all worked, too, at the business. Spinning, weaving, glass-blowing, Six JOHN B. STETSON wood-carving, and the making of lead-pencils, cutlery and utensils of every kind and sort were done in the homes. Each of the great factories of New England can be traced back to its rise when by the kitchen stove the master of the house worked out an idea which took form in a commodity that was supplied to his neighbors, being traded to them for something they themselves made .-*. Business was barter. Perhaps once a year the manufacturer took a load of his wares to the neighboring fair, and there in his booth sold enough to buy raw stock for a year. These were the methods continued from ancient times down to the invention of the steam-engine, and for a good many years after the invention of the steam-engine the methods of the home handi- crafts still survived. The complete separation of the home from the factory is a thing which the modern man has seen evolved. Men in middle life now can remember a day when the principal merchant in every town and village lived over his store, shop or factory. Stetson the Elder TEPHEN STETSON was making money, for he had centered on that one thing. He lived in New Jersey, but he had the true New England instincts. He saved, and saved eternally. He worked and he compelled every one else to work, and in his life there were very few play-spells. When he had accumulated fifty thousand dollars he was accounted one of the richest men in the business. He was fifty years old, and he decided he would retire from business and enjoy himself not knowing that happiness is a habit, and if you do not get your happi- ness out of your work you will never know what happiness is. He did not realize that to retire from work is to retire from life ; so he sold out his prosperous business, and the money he had made in a business he understood, he invested in one he knew nothing about. It goes back to the time of Moses, who led the Children of Israel out of captivity fifteen centuries before Christ. It was known to Homer and Hesiod, for they mention the scheme in their writings. Pythag- oras, six hundred years before Christ, made cloth by the felting process, and as far as we know, the first fabrics were made of felt, and weaving came hi as an afterthought. And the world does not yet understand the science of felting, any more than it understands the science of electricity or the making of concrete. All we know is that the thing can be done. Stetson explained these facts to his friends and received the merry ha-ha, and the doubtful te-he by way of applause. Now here is a story that was told me for fact, but when I once asked Stetson about it, he only laughed and said I should not believe half I heard. How- ever, I still believe the tale is sure enough true, and so I give it, nothing extenuating and setting down naught in malice. So here goes : Stetson took some of the skins that his friends had discarded, sharpened up his hatchet on a convenient stone, and shaved the fur off the skins. He then cut a bit of a hickory sapling ; sliced off a thong from one of the skins, and made a hunter's bow. With this bow he agitated the fur so as to keep it in a regular little cloud in the air. Here is a process known to all old-time hatters, but which can only be done by an expert. It requires about as much talent and skill to JOHN B. STETSON Eleven manipulate a hunter's bow as it does to play the violin. Nowadays the fur is manipulated by a machine fan and allowed to settle, but the principle is the same. Stetson kept the fur in the air, and then it fell gently by its own weight, and was very naturally distributed over a certain space. As it fell, Stetson, with mouth full of water, after the manner of John Chinaman, blew a fine spray of moisture through the fur. Soon there was a mat of fur that could be lifted up and rolled. It was like a thin sheet of wet paper. There was a campfire near, and a pot of boiling water, and into this boiling water Stetson dipped his sheet of matted fur. It began to shrink. By manipulating it with his hands, and rapidly dipping it in the hot water, he soon had a little blanket, woven soft and even of perfect cloth. to From this time on he had plenty of work. The margins, however, were very close. Customers would not pay more than two dollars for a hat, and they said that this was such a little one anyway, that it was not worth more. Every Monday morning Stetson bought ten dollars' worth of fur. The fur came in batches and was carried up the creaking stairways by a lusty Irishman who flopped the bale upon the floor and waited stolidly for his money. The mail during the week brought enough to pay for the fur, but barely enough, and one Monday morning when Stetson opened the last letter that had come to him, he dis- covered that he had not enough money to pay for the bale of fur JOHN B. STETSON Fifteen that would soon arrive. He knew the Irishman was on the way with his wheelbarrow. Soon he would have to make the humiliating confession that he could not pay. What to do was the thing he was revolving in his mind. He heard the man come up the stairs. He saw him enter with the load upon his shoulders. The Irishman gave the bale a toss and it fell with a thud to the floor, raising a cloud of dust. And as it fell, the Irishman remarked in a hot-mush brogue : " The ould man says that yez need n't moind about sinding the money for a week or so. Jes' suit yersilf." And then the son of Hibernia disappeared down the stairway. Stetson sat dumb with surprise; and tears ran down his cheeks. From that day forward he was a believer in what our friend Socrates called the " Demon." Some call it " Providence," others call it " Luck." Stetson never formulated it, but the belief was always his that God was on his side, and that whatever he did would prove to be right and proper and best ; that no matter how dark the clouds, light would break through. This compelling faith in himself and in destiny never forsook him in all his long career. The Big Idea was only a few days after his receiving credit without asking for it, that he decided to stake his all on a venture that no hatter had before attempted. The bullwhacker on the plains who had sepa- rated himself from a five-dollar gold-piece for a very crude kind of hat, rose before him like an apparition. Instead of depending upon the local trade of the hatters of Philadelphia and haggling with them as to prices, Stetson decided to take all the money he had and make a big, fine, picturesque hat for the Cattle Kings. He would call his hat " The Boss of the Plains." He had gotten a list of the clothing and hat dealers hi every city and town of the Southwest, and he would send each of these one of his big hats with a letter asking for an order for a dozen ! This would either make or break him, but he believed that destiny Sixteen JOHN B. STETSON was with him. So he spent all his money for material and then ran in debt to the very limit of his credit. He made his big, natural- colored hats, four-inch brim and four-inch top, with a strap for a band and out went the hat to the West by express or by mail. Whether the hat, or orders, would ever come back was the question. Two weeks passed and the orders were coming, " Send a dozen hats just like the sample." Some of the men sent cash with their orders, saying that they wanted their orders given the preference. This gave Stetson a clew. He sent out more samples as fast as he could, making the suggestion that if a man wanted his hats by return express, he should send the money in advance. This new hat, " The Boss of the Plains," was made of one-grade material and retailed at five dollars ; then in finer material to sell for ten dollars ; then in extra-fine fur made from pure beaver or nutria. These hats sold for as much as thirty dollars apiece. Money came, and the orders were piling up. From this time on the story of the business of John B. Stetson reads like a romance. No tale of the imagination written by Sir Walter Scott equals it. Stetson did things that Sir Walter could never even imagine. He introduced initiative into the business. Stetson was a creator, a dealer, a scout of civilization. He marched always in the vanguard, and he introduced patterns which, seemingly, can not be improved on today. The great business of the John B. Stetson Company has doubled in volume since his death. But the increase has all been by a close application to the methods laid down by the dead chief. Being dead he yet lives. The Growing "West HEN a thing is known it ceases to be either deep, strange or profound. But we wonder why, when Stetson sold his first, big, picturesque hat there on the plains of Colorado, the thought did not at once come to him that there was a market for such wares ! The fact was that pioneers were poor. Hats were more or less of a CHRISTMAS MEETING STETSON EMPLOYEES JOHN B. STETSON Seventeen luxury, and the possibilities of the West were to Stetson absolutely unguessed, just as they were to Napoleon when he sold that whole vast territory for a fraction of a cent per acre It is doubtful whether forty or so years ago any living man imagined the extent of the wealth that now exists in America. Stetson did not know that there was even then a growing class of Western aristocrats, men immensely wealthy from the sale of cattle, who were coming into power. When we are in the midst of a thing we do not see it. Perspective is necessary; and the thought of supplying a distinctive hat for the aristocrats of the West did not come to him until a certain fateful day in Philadelphia, when he had tried everything else and only saw hardship ahead. Stetson could always remember the exact time and spot when it came over him that he could get away absolutely from competition by making a hat for the cattle kings. The name, "Boss of the Plains," seized upon him, and to supply this market became the one con- trolling object of his life. He actually became fevered over it. Sub- sequent events proved the truth of his prophecy. A Man of Faith TETSON was distinctly a religious man in the highest sense. His love for his work and his workers was absorbing, and his faith was the guiding star of his life. This gave him courage and good-cheer, even in the face of seeming disaster. He knew that all would be well. His firm faith in the Good was a strong factor in his success. The hat known as the "B. O. P." was a modified Mexican sombrero. It was a sombrero with a college education. The limit of Stetson's business from this on was his ability to manufacture. From making one style he began to make many. The vogue spread, and it became a fixed fact to the man of the West that for service and utility, and to the man of the East that for style, he must wear a "Stetson." A "Stetson" stands for success. Stetson's faith was contagious. Eighteen JOHN B. STETSON So far as I know, no great business was ever built up equal in volume to this with such a minimum of advertising. Our scientific friends tell us that advertising is an economic waste. This is cer- tainly true. Advertising is telling who you are, what you are, where you are and what you have to offer the world hi the way of service or commodity. The only man who should not advertise is the man who has nothing to offer. At the same time, there is no finer way hi the world to waste money than in advertising. Very few advertisers indeed know ho much of a return they are getting. Stetson was the first man to say, "There is no advertisement equal to a well-pleased customer." He endeavored to make a hat which would so please the customer that he would show it and explain to others where he got it. The Stetson hat in looks and wear proved its worth to the wearer and his friends, and the trademark which Stetson was proud to put in it told the name of the maker and where he lived. Thus every man who wore a " Stetson " was an advertising agent for John B. Stetson. The Hat as a Symbol SUPPOSE it need not be explained that a hat is not concealed on the person. It surmounts a man's dome of thought. It occupies the proudest position in all that goes to make up his haber- dashery and toggery. In togs the hat certainly occupies first place. The hat is a sort of modified crown. There is a certain tendency hi the human heart which prompts the individual to show his social status in his hat. The hat reveals the mood of mind which the indi- vidual possesses. We bestow honors by touching the hat-brim or lifting the hat s^ Thus we symbol our mental attitude toward an individual. There are people before whom we stand uncovered, and there are others in the presence of whom we stolidly pull our hat down. William Penn was born with his hat on and never removed it, even hi the presence of royalty. Thus did he manifest his ego. And from Beau Brummel, who wore a towering hat with a dinky brim, we JOHN B. STETSON Nineteen run the hat gamut to George Fox, who reached equilibrium in breadth of brim. On Beau Brummel's hat was a fluttering flummery of ribbons of various hues, but the hat worn by George Fox was absolutely without ornament. The Mexican will ride out from his hacienda on a ten-dollar horse and a one-hundred-dollar saddle, wearing a forty-dollar hat and a three-dollar suit of clothes. The thing that got the eye of the American cattle king was size, simplicity, quality, individuality something that was unique and genuine * &+ Stetson, instead of advertising his hats or sending out traveling men, shipped a sample hat by express to every dealer. Later on, he discovered that the men in a town he sold attracted to themselves pretty much of the hat trade. The hats for which Stetson received orders when they reached the dealer usually proved to be a little better article than the man expected. Stetson aimed to disappoint his customers on this side. If there were any surprises, he surprised the man by giving him a better hat than he expected. And I heard the designer of today say, "Any hat, moth-eaten or defective, is good enough for a sample, but none is too perfect for a merchant to sell or a man to wear." And the merchant and the wearer know that the hat they buy will be up to the Stetson Standard, regardless of the sample $+ Stetson disarmed criticism by absolute honesty, absolute integrity ; and so far as I have been able to learn, he was the first hatter to adopt the one-price system and refuse to sell any dealer who cut or jockeyed prices. In less than a year after Stetson began to make the hat known as the " Boss of the Plains," he gave up the Philadelphia local trade entirely, and in the interests of economy moved from the business district to Fourth Street and Montgomery Avenue, three miles out. He was clear in the suburbs of the city. The wise ones said that no man could do business so far out of town ; others said the land he bought was not worth the money. But the days went by, as the days do, and now the Stetson factory is practically in the middle of the Twenty JOHN B. STETSON city, and a great deal of the most valuable real estate is still beyond the Stetson works. It became an axiom in the minds of the people who knew Stetson that wherever he bought real estate prosperity would follow. The Idea Expands HEN the Stetson factory was built in the suburbs, it was a -three-story building one hundred feet long and thirty feet wide. It was beyond the needs of the concern, but Stetson's prophetic vision saw it filled with happy, prosperous and intelligent workers. fl The first thing to do was to transform the shiftless, indifferent, im- pulsive, drinking, tramp hatter into a reliable and earnest individual. + JOHN B. STETSON Twenty-one Today all the employees in the great factory, in which fifty-five hundred people are working, are sharing in the profits of the busi- ness through a system of bonuses. Starting many years ago, Stetson offered on Christmas a small bonus to be paid the next Christmas to those men who worked continuously and faithfully throughout the year. While, the first year, not a large percentage of the men earned the bonus, the result was sufficiently satisfactory to induce the offering of a larger bonus the following year and the extension of the plan to the workers in other departments. The bonus is in some departments as high as twenty per cent, so that the em- ployee who has earned during the year one thousand dollars receives two hundred as a substantial Christmas reminder of his share in the prosperity of the business. When last Christmas I saw fifty-five hundred happy workers gather in the great Stetson auditorium, all singing heartily in the intervals of receiving their bonuses, it was clear that Stetson had made life worth while. A Friend to All E secret of the success of John B. Stetson turned first on meeting the market with a quality and style of hat such as was in demand. The next thing was managing the workmen so as to evolve about him a big Stetson family, a family of happy, healthy, effective workers. A JOURNEY TO THE HOME OF JOHN B. STETSON is no mis- nomer for a visit to the Stetson factory. Stetson so thoroughly identified himself with the life as well as the work of the factory that it may well be called his home. Stetson was on friendly terms with all his people ; called them by their first names ; shook hands with them when they met ; took a friendly interest in their affairs. When the gathering of physical years came upon him and the multiplied number of employees made it impossible longer to con- tinue the personal contact with each, he still maintained his general interest and activity. Twenty-two JOHN B. STETSON He was always a stickler for fresh air and sunshine. This idea had been impressed upon him in a tragic way through his close call from death by tuberculosis. Always he loved the sunshine. His offices and factory were flooded with light. He urged his people when they built houses to build facing the South and the East, and was often on hand to suggest, advise and encourage. John B. Stetson was too busy to go to a doctor, so when need arose his physician came to see him in his own office. Thinking of others, Stetson got the habit of bringing in such of his employees as needed treatment. This idea, like all of his, enlarged. His own physician's services were outgrown. Specialists in various lines were called in. A day came when Stetson found that if he was to have an office to call his own that was not a clinic and dispensary he must make other arrangements. And he built a hospital. Nor would he confine this to the relief of his employees only. Its benefits were free to all. Twice has the work of the hospital out- grown its building equipment, and today a modern building with a staff of thirty physicians and unsurpassed facilities is ever ready to cure or relieve the ills not only of the workers hi the Stetson factory but of the community surrounding it. The prevention of illness has been even more effective. No expense in building and sanitation has been spared to make workrooms comfortable and healthful. The history of the business has been a constant succession of tearing down old structures and building new to secure the maximum of light and air. Figures show the result. The Secretary of the Beneficial Association pointed out to me that, while years ago to meet the sick and death benefits an occasional extra assessment was necessary in addition to the regular monthly dues, no such assessment has been made in the past seven years. From the regular dues a surplus has accumulated, so that these dues are now frequently passed. Through sanitation and careful fil- tration of water, typhoid has practically disappeared and tubercu- losis is no longer the hatters* bugbear. And through this unselfish or if you please to call it, selfish JOHN B. STETSON Twenty-three interest in his workers, the tramp hatter disappeared from the Stetson factory and there grew up a big band of healthy, strong, intelligent people. Then came in organization, a division of labor, with department heads, and these department heads were his marshals. They were paid a goodly wage and given an interest in the business. No employer of labor ever got a more loyal service from his helpers than did John B. Stetson. The Stetson people, instead of planning or scheming for ease and how they could get out of work, turned their attention to helping the factory. They felt they were part of the concern, and to cheat the institution was to cheat themselves. Freeman's parents were educated folks; and good health and a hunger for knowledge were the young man's sole inheritances From the village school to the High School, and then to Rochester University, was a natural evolution. Then came a post-graduate course at the University of Chicago, with a turn at teaching and JOHN B. STETSON Thirty-one the rest followed. Mr. Freeman is now Vice-President and General Manager of the Stetson business. I once heard Mr. Cummin gs say, " Blessed is that man who has found some one to do his work," and Freeman was in his mind 3+ When, in Eighteen Hundred Ninety-one, the Stetson business was incorporated, Mr. Stetson provided for the interests of his lieuten- ants and older employees by assigning them portions of the stock.