key: cord-1043323-3kizokam
authors: Radwan, Rotana M.; Bentley, John P.; Patterson, Julie A.; Dixon, Dave L.; Salgado, Teresa M.
title: Predictors of job satisfaction among pharmacists: A regional workforce survey
date: 2022-03-07
journal: Explor Res Clin Soc Pharm
DOI: 10.1016/j.rcsop.2022.100124
sha: 0ba0a6c02052f2ec856d0eff6aec71731443f9ae
doc_id: 1043323
cord_uid: 3kizokam

BACKGROUND: Job satisfaction affects organizational outcomes including performance and retention. The pharmacy job satisfaction literature points to several predictors of job satisfaction, but educational debt and various work settings have not been previously examined. OBJECTIVES: To identify predictors of Virginia pharmacists' job satisfaction. METHODS: This cross-sectional study used data from the 2018 Virginia Pharmacist Workforce Survey. Of 15,424 registered pharmacists, 13,962 (90.5%) completed the survey. Pharmacists who reported being employed and working in Virginia in the previous year (2017) were included in the analysis (n = 6042). Data were summarized using descriptive statistics. Multiple logistic regression identified predictors of job satisfaction. RESULTS: Respondents were primarily female (66.3%), Pharm.D. degree holders (65.5%), with a 14.8-year average work experience. Most pharmacists (86%) reported being very/somewhat satisfied with their job. Educational debt was not significantly associated with job satisfaction. Significant predictors of job satisfaction included: being female (aOR = 1.28, 95% CI 1.08, 1.52); working <30 (aOR = 1.80, 95% CI 1.14, 2.84), 30–39 (aOR = 1.47, 95% CI 1.02, 2.11), or 40–49 (aOR = 1.42, 95% CI 1.02, 1.98) versus ≥50 h per week; earning an annual income of <$50,000 (aOR = 0.60, 95% CI 0.38, 0.94) or ≥ $150,000 (aOR = 2.05, 95% CI 1.30, 3.23) versus $100,000–$149,999; working in an independent community pharmacy (aOR = 3.72, 95% CI 2.54, 5.44), health system (aOR = 3.81, 95% CI 2.78, 5.22), clinic-based pharmacy (aOR = 4.39, 95% CI 2.18, 8.83), academia (aOR = 5.20, 95% CI 1.97, 13.73), benefits administration (aOR = 3.64, 95% CI 1.71, 7.74), long-term home and home health/infusion (aOR = 1.71, 95% CI 1.10, 2.67), mass merchandiser community (aOR = 0.79, 95% CI 0.62, 0.99), or manufacturer and wholesale distributor (aOR = 3.46, 95% CI 1.97, 6.08) versus chain community pharmacy. CONCLUSIONS: Overall, Virginia pharmacists reported high job satisfaction. Pharmacists working in chain community pharmacy reported lower satisfaction relative to other settings. Being female, having a high annual income, and working for less hours was associated with improved job satisfaction.

Job satisfaction is a multifaceted concept that compares the reality of a work environment against employees' desires and expectations. 1 Multiple theoretical frameworks have been proposed to explain job satisfaction. [2] [3] [4] [5] Despite their differences, there is consensus around job satisfaction being defined as "the degree of pleasure or positive affect that an employee has toward his or her job" . 6 While high job satisfaction is associated with improved employees' performance, productivity, and commitment, low job satisfaction is linked to increased turnover, absenteeism, and intention to quit the profession. [7] [8] [9] [10] [11] Additionally, low job satisfaction affects the psychological well-being of employees and has been strongly associated with burnout. 12, 13 In healthcare, specifically, job satisfaction is significantly associated with the quality of care delivered 13 and is a mediator of the relationship between certain job characteristics and health outcomes. 14 In pharmacy, findings regarding the association of individual characteristics such as gender, age, education, and years of experience, with Exploratory Research in Clinical and Social Pharmacy 5 (2022) 100124 job satisfaction have been inconsistent. [15] [16] [17] [18] [19] [20] Where age and gender differences in job satisfaction have been observed, females and older pharmacists report higher levels of satisfaction. [15] [16] [17] 19 Previous research hypothesized that gender differences may reflect the greater value that female pharmacists ascribe to social relations and significance of tasks performed or a decreased value ascribed to financial earnings. [21] [22] [23] Lower levels of observed satisfaction among younger pharmacists may reflect incongruence between their job expectations and real-world experience. [24] [25] [26] [27] Research on the impact of educational level (bachelors versus doctoral degree) on job satisfaction has also led to conflicting results, 16, 19, 20, [28] [29] [30] with some studies suggesting higher job satisfaction among pharmacists who had more management-related tasks and less time in drug distribution, irrespective of their degree. 30 Pharmacists with postgraduate training (residency or fellowship) also reported higher job satisfaction than those without such training. 31 Postgraduate training affords pharmacists more autonomy and opportunities to use their skills in clinical and patient care activities. 31 Similarly, opportunities to acquire continuing professional development have been associated with higher job satisfaction, as long as pharmacists can apply what they learn in practice. 32 Being overqualified for a given position was associated with job dissatisfaction. 19 In addition to individual characteristics, other job-related and organizational-related characteristics have been found to influence job satisfaction, including (a) the job itself, which assesses challenge, variety, and promotion opportunities; (b) compensation/security, which measures salary, fringe benefits, and job security; and (c) the company/work environment, which assesses the sociability of coworkers, training programs, location, and reputation. 33 Low wages, limited promotion prospects, long and inflexible working hours, staff shortages, and coworker conflicts have been associated with job dissatisfaction. [34] [35] [36] Furthermore, a discrepancy between pharmacists' actual role and their desired role leads to low job satisfaction. 37 For example, Lau et al. showed that hospital pharmacists who desired more clinical activities relative to their drug distribution activities displayed low job satisfaction. 37 The behavior of organizational members is influenced, to a large extent, by the characteristics of their work setting. 38 Mott et al. reported that pharmacists practicing in hospital, chain, or mass merchandiser community pharmacies encountered more job-related stress, thus exhibiting lower job satisfaction than pharmacists practicing in independent community pharmacies. 15 The latter had significantly higher knowledge, support, and structural empowerment levels than pharmacists who worked in chain community pharmacies or hospitals. 39 Compared to their counterparts in chain community pharmacies, independent community pharmacists and hospital pharmacists reported having significantly higher levels of opportunity to advance their career, which contributed to greater job satisfaction. 39 Given the consequences of job satisfaction or dissatisfaction on pharmacists' performance and turnover, it is in an organization's best interest to continuously re-assess factors influencing employees' job satisfaction. National trends in the pharmacy workforce from the National Pharmacist Workforce Survey have been published for 2000, 2004, 2009, 2014, and 2019. 40 In Virginia, the Department of Health Professions Healthcare Workforce Data Center collects and analyzes the health care workforce data for multiple professions, including pharmacy. 41 State-level data may offer stakeholders targeted information at levels where they can more appropriately implement change (e.g., local business practices and operations, state-level professional practice regulations). Additionally, new variables in this dataset, namely educational debt and the multitude of work settings (independent community pharmacy, chain community pharmacy, supermarket or mass merchandiser community pharmacy, health system, clinic-based pharmacy, long-term care and home health/infusion, mail pharmacy, benefits administration, manufacturer and wholesale distributor, and academia) have not been previously examined in the pharmacy job satisfaction literature. Therefore, this study aimed to identify individual and organizational predictors of job satisfaction among Virginia pharmacists.

This cross-sectional study utilized data from the 2018 Virginia Pharmacist Workforce Survey. 41 The Virginia Department of Health Professions Healthcare Workforce Data Center administers this voluntary survey every December during pharmacists' online license renewal process. Thus, the survey is not technically a census but rather a sample of pharmacists who renew their licenses online. The survey excludes pharmacists who did not renew their license that year or did not renew their license online and some newly licensed pharmacists in 2018. To account for differences in response rates by age and rurality, the dataset includes a weight for each response that can be used to adjust for nonresponse. The final analytic sample for this study included pharmacists who reported being employed due to the nature of the job satisfaction question (below) and working in Virginia in the past year (2017) because we were interested in presenting state-level data.

The Virginia Commonwealth University's Institutional Review Board determined that this study was not considered human subjects research; thus, no review was necessary.

The 2018 Virginia Pharmacist Workforce Survey employed a previously validated single-item measure of overall job satisfaction: "Overall, and taking into account all positions you fill, how satisfied are you with your current employment or work situation?" . 42, 43 Responses were provided using the following four-category format: "very satisfied," "somewhat satisfied," "somewhat dissatisfied," and "very dissatisfied." For analytic purposes, responses were dichotomized into satisfied (combining "very satisfied" and "somewhat satisfied") and dissatisfied (combining "somewhat dissatisfied" and "very dissatisfied").

Socio-demographic characteristics included: age (<30, 30-39, 40-49, 50-59, and ≥ 60 years-old); sex (male or female); total number of years in practice (calculated by subtracting survey year from year of license issue date); educational debt (<$50,000, $50,000-$99,999, $100,000-$149,999, $150,000-$199,999, and ≥ $200,000); and highest educational degree attained ("doctorate/professional degree" or "baccalaureate degree"). Advanced training characteristics included: completion of a postgraduate year (PGY) 1 or 2 residency training (yes or no); attaining a Board of Pharmacy Specialties (BPS) certification (yes or no); and reporting a self-designated specialty area in which pharmacists practice and have advanced education, training, certification or experience (yes or no).

Job and organizational variables comprised: current work status (pharmacy-related capacity or notpharmacyrelated capacity); number of currently held positions, both full-time and part-time; primary hours worked per week (<30, 30-39, 40-49, and ≥ 50); total annual income from pharmacy-related activities (<$50,000, $50,000-$99,999, $100,000-$149,999, and ≥ $150,000); compensation type [salary/commission, hourly wage, or other (business/practice income and by contract/per diem)]; health insurance benefits (yes or no); and percent of time (≤39%, 40%-79%, ≥80%) allocated to administrative tasks. A new binary variable to indicate the high extent of pharmacist involvement in patient care activities was created by combining responses that 50% or more of the pharmacist's time was devoted to patient care activities and affirmative responses to the question about performing either one of the following services: collaborative practice agreement (CPA), medication therapy management (MTM), consulting telepharmacy, and immunizations.

Pharmacists reported their current primary practice setting by choosing one of the following sites: independent community pharmacy, chain community pharmacy, supermarket or mass merchandiser community pharmacy, health system (inpatient and outpatient), clinic-based pharmacy, long-term care and home health/infusion combined, mail pharmacy, benefits administration (e.g., pharmaceutical benefit management, managed care), manufacturer and wholesale distributor, and academia.

The data were summarized using descriptive statistics, including means and standard deviations for continuous variables and frequencies and proportions for categorical variables. Chi-squared tests (for categorical variables) and independent t-tests (for continuous variables) were performed to investigate the unadjusted associations of job satisfaction with practice setting, socio-demographic, advanced training, organizational, and jobrelated characteristics. Approximately 2% of the responses were missing on the dependent variable, and missing values ranged from 2% to 39% for the predictor variables, meaning the use of the standard listwise deletion approach (i.e., complete-case analysis) would lead to a significant loss in sample size. To preserve sample size while attempting to arrive at unbiased estimates and appropriate standard errors, we performed multiple imputation, 44 a method widely recommended by methodologists, 45 and used in applied survey-based studies similar to ours, such as Wells and Aronson. 46 Upon comparing the patterns of missing values with the responses on other variables, the pattern of missingness was determined to be arbitrary, and the missing data mechanism was assumed to be missing at random (MAR). 47 Given this, a fully conditional specification method that specifies a series of models for each incomplete variable given the other variables was adopted. [48] [49] [50] All of the independent variables (practice setting, socio-demographic, advanced training, organizational, and jobrelated characteristics) and the dependent variable (job satisfaction) were included as variables in the imputation model. The discriminant function method was used to impute missing values for categorical variables, and all variables were used as covariates. Five data sets were imputed with 20 burn-in iterations to estimate missing values. 50 Multiple logistic regression, where dichotomized job satisfaction was the dependent variable, was then performed on each of the multiple-imputed datasets, and the results were pooled to arrive at estimates of adjusted odds ratios (aORs) and 95% confidence intervals (CIs). All analyses were performed with SURVEY procedures to account for the weighting in the dataset. Prior to analysis, we assessed for multicollinearity among the predictor variables, and while some moderate correlations were observed, there did not appear to be any significant concerns. However, because some of the predictors (i.e., residency training, years in practice, and BPS certification) are often related, we conducted a sensitivity analysis to examine whether removing these variables would have any meaningful impact on the associations of the remaining variables with job satisfaction. The substantive findings did not change, so only the primary analysis with all predictors included in the multiple logistic regression is presented. All statistical tests were twosided and conducted at an a priori significance level of 0.05. Data management and statistical analyses were performed using SAS version 9.4 (SAS Institute Inc., Cary, NC).

Of the 15,424 pharmacists licensed in Virginia in 2018, 13,962 completed the survey, yielding a response rate of 90.5%. After excluding 7920 pharmacists who reported being unemployed, retired, or not having worked in Virginia in the past year, 6042 practicing pharmacists were included in the analyses.

Pharmacists were primarily female (66.3%), aged 30 to 39 years old (31.8%), Pharm.D. degree holders (65.5%), and with a mean (SD) of 14.8 (12.4) years of work experience. About a quarter (24.7%) completed a PGY1, less than 10% completed a PGY2, 12% were board-certified, and 58.2% had a self-designated specialty area. Educational debt was reported by 42.8% of pharmacists, one-third (34.6%) of which had over $50,000 in debt. A majority (92%) held one work position, and 97% worked in a pharmacy-related capacity. Most pharmacists worked in a health system (31%), followed by chain community pharmacy (28.6%). Over half (53%) of the pharmacists worked between 40 and 49 h per week, 46.2% reported having high patient care involvement, and administrative tasks comprised ≤39% of most pharmacists' primary work hours (85.0%). A little over two-thirds (67.1%) reported an annual income between $100,000-$149,999, with salaries and commissions being the primary sources of compensation (50.7%), followed by hourly wage (42.9%). Almost two-thirds (64.9%) of the sample received health insurance benefits (Table 1) .

Job satisfaction was prevalent, with 86% of pharmacists reporting being very or somewhat satisfied with their job.

In the bivariate analysis, job satisfaction was positively associated with a greater number of years in practice, having completed a PGY1 or PGY2 residency, holding a BPS certification, and working two or more positions. Significant differences were also identified among different primary work settings, hours worked per week in the primary work setting, annual income, patient care involvement, and percent time in administrative tasks ( Table 1 ).

In the multiple logistic regression, female pharmacists (aOR = 1.28, 95% CI 1.08, 1.52) were more likely to report being satisfied with their job. Pharmacists who worked <30 (aOR = 1.80, 95% CI 1.14, 2.84), 30 6 .08) were more likely to report being satisfied with their job relative to pharmacists working in a chain community pharmacy. Pharmacists working in a mass merchandiser community pharmacy had lower odds of reporting being satisfied with their job relative to pharmacists working in a chain community pharmacy (aOR = 0.79, 95% CI 0.62, 0.99) ( Table 2) .

Consistent with previous research in the United States, 15, 18, 31, 51, 52 the overwhelming majority of Virginia pharmacists (86%) were satisfied with their job. This information is encouraging for current members of the profession and an incentive for students to consider pharmacy as a career choice. Despite the high overall job satisfaction, our findings, along with others, 18, 19 suggest that levels of job satisfaction vary across work settings. This is to be expected as work environment characteristics (e.g., learning opportunities, reward and recognition, supervisory style, staffing, and physical environment) differ across work settings and may therefore lead to different levels of job satisfaction. 15, 51 Similarly to our findings, a pattern among other studies indicated that job satisfaction tended to be higher for pharmacists practicing in independent community pharmacies, 15, 51, 53 and lower for those working in chain community pharmacies. 15, 18, 30, 51 Job dissatisfaction among pharmacists working in chain community pharmacy was reported to be due to increased workload, work stress, work homeconflict, and less time for breaks and engagement with coworkers due to shortage of staff. 19, 51 Type of work and the proportion of time spent in each activity could also explain varying satisfaction levels across pharmacy settings. Lapane et al. found that long-term care pharmacists who were more engaged in dispensing activities reported higher stress due to more work-related interruptions and felt less satisfied than those who were more involved in consulting activities. 52 Similarly, both Lau et al. and Olsen et al. found that hospital pharmacists who were more engaged with clinical and patientoriented roles reported higher satisfaction than hospital pharmacists who performed dispensing tasks. 37, 54 Other studies found higher job satisfaction among pharmacists with more managerial activities than their peers who were more involved in dispensing. 53, 55 The desire for more clinical or administrative activities reflects the desire for more autonomy, skill utilization, and creativity. 19, 30, 31, [53] [54] [55] [56] Contrary to our expectations, factors such as attaining postgraduate residency training, high patient care involvement, and more time allocated conducting administrative activity were not significant predictors of job satisfaction in our sample. Rausch et al. investigated job satisfaction among pharmacists in United States Army Medical Treatment Facilities relative to intrinsic (e.g., achievement, recognition, responsibility, and advancement) and extrinsic (e.g., pay, work conditions, and interpersonal relations) sources of job satisfaction. In their study, pharmacists providing direct patient care services were significantly more satisfied based on intrinsic job satisfaction measures than pharmacists not providing patient care. No significant differences in extrinsic job satisfaction measures were found between those involved and those not involved in direct patient care. 56 Because the 2018 Virginia Pharmacist Workforce survey employs a single-item measure of overall job satisfaction, which asks participants to consider all aspects of their job that contribute to their satisfaction, it is possible that Virginia pharmacists were primarily extrinsically motivated.

In our study, job characteristics (e.g., annual income, working hours) were significant predictors of job satisfaction. Likewise, satisfaction with compensation was one of the factors that had the greatest impact on general job satisfaction among Californian pharmacists. 20 Further, our results are consistent with others suggesting that working fewer hours or part-time is associated with higher job satisfaction. 15, 16, 27, 57 Mott et al. identified significant differences in work attitude measures between pharmacists working full-time (>30 h/week) and part-time (<30 h/week), with the former reporting higher role ambiguity, role conflict, role overload, job stress, work-home conflict, and lower job satisfaction. 15 Managerial implications that could improve job satisfaction include incentivizing pharmacists with financial benefits, and focusing on promoting an improved work-life balance by offering voluntary decreased working hours, part-time shifts, or required time off. 57 Future research using an interventional prospective study design may be beneficial to assess the effect of modifying job characteristics in a pharmacy setting.

The relationship between socio-demographic characteristics and pharmacists' job satisfaction is inconsistent across studies. [15] [16] [17] [18] [19] [20] In our sample, female pharmacists were more likely to be satisfied with their job. Likewise, Carvajal et al. 21 found that women were consistently more satisfied with their job despite their perceived heavy workload and lower salaries. In addition, these authors found that women were significantly more satisfied with 11 of 12 job facets, including job security, autonomy, advancement opportunities, adequacy of salaries and benefits, amount of workload, level of stress, scheduling flexibility, job atmosphere, job importance to patients, supervisor support, and good relations with coworkers relative to their male coworkers. 21 However, these results were from bivariate analysis. Future research should investigate whether sex moderates the relationship between various job or organizational facets and job satisfaction when adjusting for possible confounders. In addition, the relationship between sex and job satisfaction may be mediated by job or organizational facets, another potential topic for future research. In our study, age, years of practice, education, and educational debt were not significantly associated with job satisfaction, suggesting that job-related, rather than employee-related, characteristics may largely drive job satisfaction among Virginia pharmacists.

While analyses of pharmacist job satisfaction by age, sex, and education level have been previously reported, the association between educational debt and job satisfaction has not been extensively studied in this population. Amin et al. recently reported the impact of student loans on perceptions of life choices among new pharmacy practitioners in Ohio. Their results suggest that student loan debt may negatively impact new practitioner decisions to pursue additional degrees, education, training, and certifications while limiting pharmacists' ability to switch to a new job and feel fulfilled by the work they do. 58 Similarly, Yusuf et al. investigated the relationship between educational debt and choice of practice setting, while controlling for demographics, among a national sample of pharmacists. Their findings suggest that pharmacists with higher educational indebtedness were more likely to choose higher-paying chain pharmacies relative to independent pharmacies. 59 These findings, coupled with other literature suggesting job dissatisfaction among pharmacists working in chain to the question about performing either one of the following services: collaborative practice agreement, medication therapy management, consulting telepharmacy, and immunizations. This study has some limitations. First, the survey employed a singleitem measure of overall job satisfaction. While the single-item measure has advantages over a multiple-item measure, such as comparable validity estimates to a multi-item measure of job satisfaction, higher response rates, and shorter survey length, 42 the results could have been different with a multiple-item measure of job satisfaction. Second, logistic regression with a binary dependent variable was selected over ordinal logistic regression primarily because the proportional odds assumption associated with the ordinal logistic regression model was not met for all variables. Further, due to the relatively small number of observations on some of the levels of the job satisfaction measure, collapsing the ordinal measure to a binary outcome increased the number of observations per level but may have led to some loss of information. Third, despite the high response rate (90.5%), the analysis only included pharmacists who were employed and working in Virginia in the past year, and who renewed their license online. Therefore, the results are not generalizable to all pharmacists in Virginia. Finally, job satisfaction was measured at a single time point, thus not allowing investigation of the impact that changes in professional roles and work-life issues over the last two years of the COVID-19 pandemic may have had on job satisfaction. Therefore, continued tracking of job satisfaction and the factors that influence it will be important.

Most Virginia pharmacists were satisfied with their job. Sex, annual income, primary work hours, and work setting significantly impacted job satisfaction. Chain pharmacists reported lower job satisfaction relative to pharmacists practicing in other settings. A more in-depth exploration of both intrinsic and extrinsic facets of job satisfaction at various work settings would be beneficial for employers to adopt targeted interventions to improve their employees' satisfaction and, consequently, retention. One way to achieve this could be by employing mixed methods approaches, including qualitative and quantitative analyses, to identify the unique contributing factors that influence job satisfaction in the pharmacy profession. A higher level of satisfaction within the pharmacy workforce is likely to improve efforts to recruit new individuals to the field.

This research did not receive any specific grant from funding agencies in the public, commercial, or not-for-profit sectors. 

None.

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The authors would like to thank the Healthcare Workforce Data Center for providing the Virginia Pharmacy Workforce Survey data, the Board of Pharmacy who facilitated the survey, and the Virginia pharmacists who responded to the survey.