key: cord-1013508-i20lw9hb
authors: Alam, Edris; Rahman, Kazi Abdur; Hridoy, Al-Ekram Elahee
title: Public Confidence in COVID-19 Prevention and Response in Bangladesh
date: 2022-02-03
journal: Front Public Health
DOI: 10.3389/fpubh.2021.783726
sha: 82e3183bf012b39a439e43984eb6a9a38bfcb02b
doc_id: 1013508
cord_uid: i20lw9hb

Community confidence in institutional approaches to emergency management directs how they cooperate and comply with public policy responses. In the context of emerging COVID-19 pandemic risk management, this study aims to assess public confidence in the Government of Bangladesh (GoB) and private sector entities for the activities undertaken during preparedness, prevention, and response phases. A survey was conducted with 307 respondents who willingly took part in the study. Cronbach's alpha was calculated to assess the internal reliability and the Mann-Whitney U test was conducted to estimate the mean score difference between the observations. A confirmatory factor analysis (CFA) was applied in the study. The findings suggest that the participants were highly positive about the GoB efforts to organize and provide PPE for doctors in time as a safeguard against COVID-19 and coordination and informed decision making in relation to facing COVID-19. Overall, the participants showed a lower-level confidence in the preparedness and response measures taken by authorities in Bangladesh. The results explored how the GoB failed to reach the public satisfaction level regarding provision of food and financial support to low income and middle income people. A lack of collaboration and coordination among different inter-GoB and private sectors makes mitigation and recovery process difficult. This research provides a set of policy recommendations for future public health emergency management based on the participants' concerns and suggestions, and a review of consequences of policy responses in the early stage.

The very first confirmed case of COVID-19 was registered in Bangladesh on March 8, 2020. According to the Government of Bangladesh (GoB), as of 23 rd May 2021, the number of confirmed infected cases and reported deaths in Bangladesh are 789,080 and 12,356, respectively (1) . In response to the COVID-19 pandemic, the GoB has undertaken some non-medical and medical policy interventions such as ensuring limited gatherings for praying at mosques, social isolation, self-isolation, social distancing, quarantine, the opportunity to work from home, lockdown, travel restrictions, closure of non-essential services, flight restrictions, continuous disinfection, and sterilization initiatives. The GoB announced a nationwide holiday for 10 days from March 26, 2020 to April 4, 2020 which is recognized as "lockdown." People were asked to avoid social gatherings and travel and to maintain good hygiene. The government of Bangladesh (GoB) deployed the army to ensure social distancing at that time. Based on the situation, the lockdown was prolonged up to May 30, 2020 . The GoB has taken two different types of lockdown, namely partial and full lockdown. During the time of full lockdown, people were prohibited from going outside, except for emergency medical reasons. During partial lockdown, people were allowed to do their daily necessary activities and work duties while maintaining social distancing. Although several strategies and policies have been undertaken and implemented throughout Bangladesh with the aim of averting the negative effects of COVID-19, there exists a concern about the effectiveness of these measures. Several factors are responsible for this ineffectiveness such as late incorrect decision making, lack of knowledge about virus dissemination, lack of timely decisions and implementation, fake news and misinformation, and lack of resources (2, 3) . Due to the lack of coordination and cooperation among various government institutions, non-government organizations, and the community, the GoB was unable to succeed completely in implementing lockdown for fighting against the pandemic (4) .

It is difficult to prepare strategically or respond promptly when combating emerging or existing challenges when limited resources are available (4, 5) . Public and private health services were completely inexperienced at the onset of the COVID-19 outbreak in Bangladesh. At that time, the country lacks substantial sectoral medical policy, strategy, resources, and regulatory frameworks which are essential to fight against the COVID-19 pandemic (2) . Thermal scanners were installed in three international airports, namely Hazrat Shahjalal International Airport, Dhaka; Osmani International Airport, Sylhet; and in Shah Amanat International Airport, Chittagong, to measure the body temperature of a significant number of inbound passengers using infrared technology. Due to an inadequate number of testing kits, it was impossible to conduct a rapid test identifying an accurate number of confirmed COVID-19 cases. Healthcare staff and other frontline workers including the police, the army, and cleaners have not been supplied with adequate personal projecting equipment (PPE) to protect themselves from coronavirus infections (6) . The country has only 5.3 doctors for every 10,000 residents, 0.3 nurses for every 1,000 people, 0.87 hospital beds for every 1,000 people, and 1.1 ventilators for every 100,000 population showing the fragility of the medical sector to the emerging threat of COVID-19 (7) .

In this vulnerable situation, public engagement in prevention initiatives relies heavily on faith and confidence in the healthcare system. Trust is measured based on prior familiarity with the healthcare system. Confidence and belief in the health sector leads people to support and comply with public health programs (8) . An individual's relationship with healthcare services relies strongly on faith (9) . High level of awareness and knowledge are correlated with more favorable attitudes toward COVID-19 prevention activities (10) (11) (12) . Bangladeshi people are highly superstitious and engulfed with false ideas about the virus spread and diagnostic procedures. It is time that the authorities start awareness campaigns to foster public confidence and ensure public participation and compliance with medical and nonmedical policy measures (13) . To being this campaign, the authority must know the existing confidence level of the people of Bangladesh in the GoB and private sectors for preparing for and responding to COVID-19. Limited research was conducted to assess the residents' confidence in preparedness and response measures undertaken by the GoB and private sectors at the early stage of the COVID-19 pandemic in Bangladesh. Thus, this study aims to examine Bangladeshi residents' confidence in preparedness and response measures undertaken by the GoB and private sectors between January and May 2020.

Bangladesh is a South Asian country inhabited by 166,423,708 people. The country has an area of 148,560 km 2 positioned at 20 • 30 ′ to 26 • 45 ′ N latitude and 88 • 0 ′ to 92 • 45 ′ E longitude. Data was collected through questionnaires in electronic format dated between 12 April and 11 June 2020. A questionnaire based on structured questions was constructed and posted in the online Google Docs platform that was disseminated to the participants via e-mail and social media. Thus, a convenience sampling was applied to collect data from potential participants aged above 18. A total of 307 respondents participated in this study where significant respondents were from Dhaka and Chattogram. Participants were made aware of the purpose and context of this survey so that informed consent was confirmed. Anonymity of the respondents is ensured in this research. The questions used a 5-point Likert scale, ranging from 1 to 5 (strongly disagree, disagree, neutral, agree, and strongly agree).

A structured questionnaire was prepared to collect data on preparedness and response measures taken by the GoB and private sectors. The questionnaire consists of three major sections. The first section includes participant's socio demographic characteristics including age, gender, marital status, area of residence, sectors of work, income, and education levels. The second section containing 23 items focusing on participants' trust in preparedness and response measures taken by the GoB. The last part covers 5 items related to the preparedness, response and business continuity initiatives adopted by authorities of the private sector in Bangladesh between January and May 2020. An open-ended section was available in both section 2 and 3 for the participants to indicate whether they were unsatisfied with or mistrusted the activities of GoB and private sectors.

Internal reliability is a widely used metric that examines whether different items on the same test produce similar result based on correlations between them (14) . Cronbach's alpha measure to test internal reliability has been utilized in this study. The Cronbach's alpha (∞) ranges between 0 and 1. This tool has been used by several researchers to identify inconsequential items in a questionnaire survey e.g., Emerson (15) , Liu (16), Muhaimin 

All the preventive, responsive, and business continuity plans prepared by the different agencies within the government of Bangladesh will be able to deal with the consequences of epidemic diseases such as COVID-19 pandemic in time.

0.591

All the government agencies within the government of Bangladesh have the required capabilities to deal with the consequences of COVID-19 pandemic and ensure the business continuity through providing services by implementing the business continuity plans.

0.621

The agencies within the government of Bangladesh are successful in implementing the media response plans for risk communication providing accurate and timely information about COVID-19.

0.613

A sample was taken from the community to develop the response and business continuity plans in the various government sectors to insure the suitability of these plans during epidemic diseases such as COVID-19 pandemic.

0.623

The government entities in Bangladesh have the flexibility to deal with the consequences of the epidemic diseases such as COVID-19 pandemic.

The Government of Bangladesh is one of the model countries in dealing with COVID-19 pandemic and business continuity?

Do you think that some of the procedures and services (i.e., work from home, online meeting, tele-prescription, online services provision etc.) provided by the government entities in Bangladesh to cope with COVID-19 pandemic will be continuing in the future and change government service delivery mechanism? 0.677

Frontiers in Public Health | www.frontiersin.org Do you think that some of the procedures and services (i.e., work from home, online meeting, tele-prescription, and online services provision etc.) provided by the private entities in Bangladesh to cope with COVID-19 pandemic will be continuing in the future and change private sector service delivery mechanism?

0.627 et al. (17) . However, the alpha score higher than 0.7 is desirable and an alpha score higher than 0.55 is acceptable (18) . Table 1 shows good values of Cronbach's alpha in government preparedness, and acceptable values for response effort and private sector's preparedness. In summary, the internal consistency of the data is satisfactory.

Likert data was compared using Mann-Whitney-U test for two groups: (i) Male and female and (ii) Government and Private sectors to compare if the response variable deviates between these two groups (19) (20) (21) . Further, factor analysis determines the underlying factors or latent variables among the questionnaire items or observed variables. Factor analysis can be two types: exploratory factor analysis (EFA) and confirmatory factor analysis (CFA). For this study, EFA was eliminated as it is more data-driven regarding hypothesized measurement model explicitly to be examined (22, 23) . Moreover, this method also has been used to perceive the people's perception in different aspect during COVID-19 situation (24, 25) . Particular variables relate to factors; thus, CFA is employed in this study (26) . However, an ideal standardized factor loading should be higher than 0.5, and ideally 0.7 or higher. Therefore, a revised CFA model was derived by eliminating several variables with standardized factor loadings lower than 0.5.

The observed parameters are Y, the unobserved latent constructs are ξ , the number of factor loadings is ∧, and the probabilistic case is estimated by ǫ iteratively lessening the fit function (27) . The sample size needed for CFA should be at least 200-300 participants (28) . The CFA was performed on the three factors: government preparedness and response effort, and private sector preparedness. The CFA is utilized to test the fit between the measurement model and actual data. Here, the measurement model was assessed by the following Tucker-Lewis's index (TLI), Comparative Fit Index (CFI), and root-mean-square error of approximation (RMSEA) to fit the conventional cutoff principles (29) (30) (31) . TLI, CFI, and RMSEA are defined based on the fit function. The statistical equations for the above three tools are as follows, following (32): 

The socio-demographic characteristics of the participants have been shown in Table 2 . Out of 307 participants, 236 were male and 71 were female. There exists age variation among the 

Descriptive statistics of the variables including mean, standard deviation, variance, skewness, and kurtosis have been measured. A summary of the initiated variables is provided in Table 3 . 

The initial CFA model of three factors (government preparedness, response effort, and private sector preparedness) is shown in Table 4 . The factor loadings with its p-value for each item have been included in the Table 4 . An ideal standardized factor loading should be higher than 0.5 and ideally 0.7 or higher (33) . Therefore, a revised CFA model was derived by eliminating several variables which had standardized factor loadings lower than 0.5. The eliminated variables are GP8, GP9, GP10, RE4, RE6, RE7, RE8, PP4, and PP5. The final CFA of public confidence on risk management toward government and private sectors is presented in Table 5 . Table 6 represents the parameter estimates and goodness of fit measures of the final model. It is apparent that CFI, TLI, and RMSEA values are 0.932, 0.920, and 0.070, respectively. It indicates the results found from the model CFA are acceptable.

A Mann-Whitney U test has been performed to assess if the observation of any randomly drawn sample is larger than the other or the distributions are equal. A Mann-Whitney U test was conducted to measure the mean scores difference between the study variables of male and female groups and government and private sectors sample (Tables 7, 8) . The test results suggest that there are statistically significant differences in the mean scores of GP2 and GP3, GP4, GP5, GP6, GP8, GP11, and RE8 on male and 

A Mann-Whitney U test has also been conducted for the observation of government and private sectors to explore the difference in the mean score between those two distributions. It is evident that there were statistically significant differences in the mean scores of GP1, GP8, and PP3 variables ( Table 8 ). The rest of the observations follow the null hypothesis that there is equal probability of exceeding one random observation than the other.

The research was based on the perception of Bangladeshi citizens of risk management against COVID-19. The CFA result suggests that GP4 "The government of Bangladesh organized countrywide sterilization and disinfection activities in time as a safeguard against COVID-19" was the most significant variable for Governmental preparedness. For response effort RE2 "All the preventive, responsive, and business continuity plans prepared by the different agencies within the government of Bangladesh will be able to deal with the consequences of epidemic diseases such as COVID-19 pandemic in time." was found as the most significant variable for response effort. For private sector preparedness, "All the preventive, responsive, and business continuity plans prepared by the different private organizations in Bangladesh will be able to deal with the consequences of epidemic diseases such as COVID-19 pandemic" was determined as the most important variable. From the Mann-Whitney U test, the findings suggest statistically significant variations in the mean scores of GP2, GP3, GP4, GP5, GP6, GP8, GP11, and RE8. Thus, there was a disparity between the perceptions of males and females. Moreover, there were significant variations in the mean score of the GP1, GP8, and PP3 metrics which indicate that there exists distinctive perception among participants working for the government and private sectors.

A high degree of public confidence in institutions and a low level of perceived danger is a favorable state in normal conditions. Public confidence established on the impression of integrity, caring and transparency of the government might cause citizens to overlook risks and therefore minimize their conviction in the need to undertake individual measures to manage risks (8) . However, in the case of a pandemic like COVID-19, public enforcement is difficult. As part of the findings, the government of Bangladesh arranged sterilization of non-passenger goods/products/items that arrived from overseas, as well as food and support for low-income citizens as a precaution against COVID-19. This calls into question the risk research presumption that open communication, especially of complexities, enables the community to make critical choices (34). An updated CFA model was estimated. Few variables such as GP8, GP9, GP10, RE4, RE6, RE7, RE8, PP4 and PP5 were eliminated because their uniform factor loadings were < 0.5. It is also noted that the GoB had coordinated national sterilization and disinfection activities as a precaution against COVID-19, which was important in the risk management of COVID-19. However, in terms of the organization of essential health services, food management, and education facilities (via distance/online learning), Bangladeshi government institutions could deal with the implications of the COVID-19 pandemic. The population was pessimistic that Bangladesh had the flexibility to cope with the effects of infectious diseases. Good governance can only be accomplished by an intelligent early warning system, accurate review of the situation, understanding, exchange, and use of functional expertise and intelligence (35) . However, the most striking aspect was the lack of coordination and decisionmaking for the government's COVID-19 situation. It was an unexpected situation for Bangladesh, like many other nations. The government was not ready enough to deal with a crisis that it never experienced in the past. The findings are consistent with those of (36) (37) (38) .

It has been noted that, instead of monitoring the rumors and misinformation, propaganda, and hate speech, the GoB cracks down on those who condemn its treatment of the ongoing social media crisis. It has had a detrimental effect on public trust (39) . There was a positive alliance of confidence that prevention, sensitivity, and business continuity strategies planned by the various private organizations in Bangladesh could cope with the effects of infectious diseases such as COVID-19. The GoB claimed that private organizations played an important role in the distribution of preventive messages during COVID-19 and collaborated closely with local authorities and government officials in the planning/management of quarantine/isolation centers. However, the findings of this research are in contrast with the government's argument. The outcome has shown that private companies within Bangladesh do not have the flexibility to cope with the effects of infectious diseases such as COVID-19.

The findings suggest that the initiatives taken for COVID-19 by governmental and private entities were not sufficient. The GoB has adopted several major practices to combat this crisis. In comparison, the private sectors do not have such flexibility or capacity to combat with the current pandemic situation. The GoB should either facilitate the operations of private sectors and NGOs, or consider the lack of complete flexibility of nongovernmental sectors and act accordingly. Nevertheless, private sectors should step forward with their highest capacity and fight the pandemic situation along with the mainstream governmental initiatives. A monitoring body for activities in the private sector might be beneficial for enhancing the public trust in the private sector. Policy makers should specially consider these phenomena, regarding the functional, capacitive, and operational difference between the public and private sectors while making the policy. Pandemic influenza risk management policy should not be constant since the situation is fluctuating frequently. Policies and initiatives should be adopted with recent studies and data. The only way to establish a strong public trust is to develop an effective and coordinative system between the public and private sectors in terms of healthcare, consistent social distancing policy implementation with sustained livelihood options for those in need, and other emergency service provisions for all.

The datasets presented in this study can be found in online repositories. The names of the repository/repositories and accession number(s) can be found in the article/supplementary material. The data presented in the study are deposited at: https://docs.google.com/spreadsheets/d/1 odIZzwyTGgSj3kpPZ-YpoXCSiPV8KXjQgEVnL4Uqw1w/edit? fbclid=IwAR1mXpJkDH2SPBJarFU4s6yXKtq6DbB5C8EpOOR UdGb-p8fB79uhznMgv_0#gid=0.

The studies involving human participants were reviewed and approved by Institutional Review Board, University of Chittagong. The patients/participants provided their written informed consent to participate in this study.

EA, KR, and A-EH: conceptualization, validation, investigation, writing-original draft preparation, and writing-review and editing. EA and A-EH: formal analysis, methodology, data curation, and visualization. EA and KR: supervision and resources. All authors contributed to the article and approved the submitted version.

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The authors would like to thank the study's participants without whom the project would not have been possible. Thanks to the volunteers of the Disaster and Development Organization (DADO) for supporting data collection in Bangladesh.

The authors declare that the research was conducted in the absence of any commercial or financial relationships that could be construed as a potential conflict of interest.