key: cord-0940779-bg3ctx4u authors: Prakash, Praveen; Sreedhar, Adithya; Balan, Jithin Raj; Varghese, Archana Mariam title: Benefit on daily listening with technological advancements: comparison of basic and premium category hearing aids date: 2022-01-17 journal: Eur Arch Otorhinolaryngol DOI: 10.1007/s00405-021-07240-3 sha: 645596324e4cca03200bfcd382ce7d87938aaae8 doc_id: 940779 cord_uid: bg3ctx4u PURPOSE: The aim of the study was to compare the user-rated benefit of two categories of hearing aids, mainly the basic and premium categories of hearing aids. METHODS: A questionnaire was administered on 102 hearing aids users (47 basic and 55 premium category users) with severity of hearing loss ranging from mild to moderately severe sensorineural hearing loss. The questionnaire administered was divided into mainly seven subscales which included speech intelligibility in quiet and in noise, ease of communication, the efficiency of noise reduction, localization, quality of music perception and cost effectiveness. The effect of duration of daily usage of hearing aids on performance among these different subscales was also assessed. RESULTS: Ease of communication was rated better by premium hearing aid users, whereas the cost effectiveness was rated to be better by basic users. There was no significant difference observed between performances of basic versus premium category of hearing aids in other listening domains assessed. There was no significant difference in any of the listening domains with daily usage duration for both categories of hearing aid users. CONCLUSION: The users of premium category devices revealed better ease of communication in daily environments, whereas performance of these devices on other listening domains remains questionable. Cost effectiveness was reported to be better by the users of basic hearing aids. A prospective and controlled paired series comparison of hearing aid performance needs to be performed to confirm these findings. SUPPLEMENTARY INFORMATION: The online version contains supplementary material available at 10.1007/s00405-021-07240-3. Hearing loss can have a deleterious impact on daily life of an individual that might include increased isolation from family and social life, depression, anxiety, reduced self-efficacy, and impaired overall mental health [1] . Even though hearing aids are considered as one of the best rehabilitation options for most common hearing losses, persons with hearing loss may start using them after a span of at least a few years from the onset of hearing loss. Most individuals go for a hearing aid only when the limitations due to the reduced hearing sensitivity and associated handicap affect daily life seriously, where the amplification of sounds becomes inevitable [1, 2] . Unfortunately, almost 75% of the population who could benefit from hearing aids does not start using hearing aids [3] . The cosmetical concern is presumed to be one of the factors that baffle in choosing the right hearing aids. In a country like India, there are no insurance policies that cover for the cost of hearing aid. Hence, the financial burden also plays a significant role in deciding whether to choose a hearing aid or not. For those who can afford hearing aids, the category of the hearing aid (entry level or advanced level) one may choose, or whether he can go for monaural or binaural fitting may also be influenced by financial concern [4] . Latest hearing aid technologies are more promising compared to the older generations in terms of speech perception in noise, noise reduction algorithms, directional hearing, wireless connectivity, geotagging, and automatic program selection based on data logging [5, 6] . Hearing aids with an increased number of channels or more advanced features are expected to have better performance based on noise reduction, speech discrimination, directionality, and other individual-based requirements than hearing aids with basic features. This has been supported by the hearing aid users and the laboratory tests and claimed by the manufacturers [7, 8] . Similarly, the use of more than one microphone and real-time directional control has been reported to improve horizontal localization [9] . Even though the verification of hearing aid functioning can be carried out through real-ear measurements and functional gain measurements, [10] [11] [12] it is also warranted to quantify the post-fitting experiences and obtain realistic feedback and level of satisfaction from the users of hearing aids. This can help streamline the hearing aid prescription methods across professionals and evaluate whether any modifications are required for the successful hearing aid fitting. Moreover, these subjective measures of hearing aid outcome help quantify hearing aid benefits in real-life situations compared to the objective tests. There are numerous widely used subjective tools that can be utilized to evaluate patient benefit from hearing aid use [13] [14] [15] [16] [17] . Many surveys reported users' satisfaction with hearing aid by evaluating factors such as age, duration of use, quality of life, income, unilateral versus bilateral fitting, and degree of hearing loss, [18, 19] . However, these studies have been conducted outside India. To better understand the hearing aid fitting practices, follow-up services and to provide quality services for patients with hearing loss in the Indian scenario, there is a need to study the factors influencing fitting, usage, and satisfaction of hearing aid among users of different categories of hearing aids. Even though it is recommended to follow uniform standards and protocols for hearing aid fitting worldwide [12] , Easwar et al. [20] conducted a study on clinical practices performed by audiologists working across India, reporting that only less than 12% of audiologists performed real-ear measurements. It was also found that less than 30% of the audiologists performed outcome measures like aided sound field testing or in the form of questionnaires. Hence, conducting a survey to obtain feedback from hearing aid users via questionnaire is a reliable and realistic method to collect the responses from the hearing aid users. It mainly covers the notable difficulties and issues faced by them. The cost of the device plays a vital role among the non-audiological aspects like cosmetic appeal, dexterity, and individualized requirements like smartphone connectivity [4, 18, 19] . With the incorporation of additional features and more convincing designs, the price of hearing aids also increased compared to the basic models. There is a dearth of research comparing hearing aid performance across basic and premium categories of hearing aids. With the outbreak of Coronavirus pandemic in 2019, almost all the sectors of the economy faced an intensive negative impact and thus financial instability has become another concern for every individual [21] . Hence, reducing the financial burden on treatment such as hearing aid fitting is also an important aspect that needs to be addressed. In this connection, the authors aimed to carry out a study that compared the benefit derived from a basic hearing aid and a premium category hearing aids to quantify whether the extra investment done on the premium category of hearing aids are justifiable or not. The study aimed to quantify and compare the benefit of patients who had undergone fitting with basic models of hearing aids (Four-six-channel with basic features, Maximum Retail price ≤ ₹ 30,000) and premium models of hearing aids (Nine-channel or more, additional features like beamformers, speech-seeking directional microphones, data logging, advanced noise reduction technology and multiple microphone ports; with a maximum Retail price ≥ ₹ 65,000) through a subjective rating. The primary objectives of the study are (1) to compare the performance scores reported by users of basic and premium hearing aids, (2) to compare the daily listening domains for monaural and binaural hearing aid users of different category of hearing aids, (3) to compare the effect of overall duration (in months or years) of use of hearing aids on the major listening domains, (4) to compare the effect of daily usage duration (in hours) on each domain irrespective of the hearing aid category. A retrospective review of the records of patients who had undergone their hearing aid fitting during last 5 years (between 2015 and 2020) was considered for the study. Hearing aid user details were collected from the patient database from the medical records of All India Institute of Speech and Hearing, Mysuru, India. The duration of the study was 6 months (beginning from December 2020 and ended by May 2021). Demographic details, results of the audiological evaluation such as type and degree of hearing loss, progression of hearing loss, cause of hearing loss, speech perception scores, age of initial hearing aid fitting, model of the hearing aids opted, and the number of hearing aids procured were collected. A total of 152 patients were invited to participate in the study. Those individuals, whose recent audiological evaluation results could not be obtained due to their time constraints were excluded (n = 29). Among those assessed through online modalities, incomplete responses due to their personal reason were not considered for the study (n = 20). One participant was excluded from the study as the reported daily usage duration of the hearing aid was less than 1 h. A total number of 102 hearing aid users (47 basic and 55 premium category users), age ranging from 17 to 55 years (mean age = 44.10 years, SD = 7.56) with post-lingual acquired hearing loss were considered for the study. Subjects with minimum usage duration of 6 months since their first fit, having hearing aids in one ear or both ears, were included in the study. The degree of hearing loss included ranged from mild to moderately severe, having flat configuration of hearing loss. To maintain homogeneity, individuals with a bilateral and symmetrical degree of hearing loss were selected for the study. The scores for speech identification in quiet were 75% or above for all the subjects as per most recent audiological evaluation record. Individuals who had not undergone audiological evaluation during last 6 months were tested as a part of periodic audiological evaluation. Individuals who crossed the age of 60 were excluded considering the age-related neural degeneration that could affect the auditory perception apart from the hearing loss [22] . For all hearing aid users, appropriate counselling was done regarding the care and maintenance of the hearing aids, along with the description of controls. The user manuals along with the developed pamphlets regarding the use of hearing aids were given to each patient. For both basic and advanced hearing aids, a detailed description regarding the use of control was explained to each patient. For hearing aids having direct Bluetooth streaming, the patient's smartphone was connected to the hearing aids, and a demonstration of streaming to phone and accepting the phone calls from the hearing aids was also explained. All the subjects were the hearing aid users of major international manufacturers like Sonova, Starkey, GN Resound, William Demant Holding, Sivantos, and Widex. The entrylevel and premium category hearing aids were matching with their basic features (e.g., in the number of channels, compression handles, feedback canceller, and for advanced hearing aids, the features such as auto sense, wind noise reduction, wireless connection, binaural communications, etc.). It was made sure that each category of hearing aids across different manufactures were matching almost in the features provided as listed above, and the outliers, if present were excluded. All the hearing aids were set to first fit with NAL-NL2 (the second generation of prescription procedures from The National Acoustic Laboratories) fitting formula, with enabled volume control and the program button activated. For the advanced hearing aids, all other controls were set to manage automatically. Hearing aids which was programmed with other fitting formulae was excluded from the current study. Hence there was no variability to subgroup the hearing aid users except the degree of hearing loss. The questionnaire was administered as a face-to-face interview and also via telephonic based on the patient preference due to the restricted movement by the COVID-19 pandemic. During the event of hearing aid selection, all those patients who did not had any financial constraints in taking up premium category devices, were given trials with both the basic and premium category of the hearing aids before prescribing the hearing aids. Apart from the routine hearing aid verification procedures that included aided speech identification scores and testing for tolerance levels, the final decision to opt whether he/she required basic or premium device was based on the patient's preference of advanced features and perceived quality and naturalness of speech. However, for those who had financial restrictions to take up premium category hearing aid/s, hearing aid trials was given with different models of basic category hearing aids to choose the best fit for them. A questionnaire consisting of 21 questions, prepared after reviewing various published questionnaires on hearing aid benefits and satisfaction [13] [14] [15] [16] [17] . These questions assessed seven subscales which included: (1) speech intelligibility in quiet and in noise, with respect to male/female/child speaker, over the telephone, and listening to Television, (2) ease of communication, (3) efficiency of noise reduction, (4) naturalness of speech, (5) localization (6) music perception and (7) cost effectiveness (Refer to Appendix 1). The questions under each subsection had choices which varied from categories like "poor" to "very clear", "seldom" to "very frequently", and "yes" or "no"; where the options were allocated based on the content of each test item. The scoring for polar questions was 0 and 1 corresponding to 'NO' or 'YES', respectively. For the remaining questions, the responses were scored from 1 to 4, where 1 indicated the least benefit for that specific question and 4 indicated the highest benefit possible. The range of possible scores for each listening domain and the rating for each option has been depicted in Appendix 1. The following is an example of a question under the subsection 'Speech intelligibility' Q20-How well is the clarity of speech when heard over telephone/mobile? The questionnaire was prepared in English. It was given to two audiologists who had experience of a minimum 6 years or more to validate the content and for appropriate suggestions. Based on these suggestions and corrections, the final version of the questionnaire was prepared. It was also translated from English to Kannada (a language, which is predominantly used in Karnataka, a southern state in India) by two audiologists who were native Kannada speakers to make the Kannada version and reverse translated to English by another audiologist who was fluent in both Kannada and English to avoid the ambiguity in the translation. The questionnaire was administered through a face-to-face interview for the hearing aid users who came for followup evaluations. Some users were reached via telephone, and the questionnaire was administered at their convenience. The clients were explained regarding each domain or subscales mentioned in the questionnaire, and they were asked to choose the most appropriate rating for each question. For those who had difficulty reading or comprehending the test items, the investigators filled the questionnaire based on the responses obtained from the patients through a face-to-face interview. For those who are literate to read the English version of the form and familiar with the digital forms, the questionnaire was shared via Google forms for self-reporting. It was made sure that all participants undergoing assessment through different modes understood the content of each question before rating the response to reduce the variability in the response rating. The responses were analyzed and compared between basic and premium hearing aid users across domains using appropriate statistical tools. The personal information of all the clients was maintained confidential. The subjects were informed about the objective and procedures to be followed, and informed consent was taken from the participants prior to administering the questionnaire. Before reviewing the records, written permission for accessing medical records from the Institute was obtained. All the procedures followed in the study were in agreement with the 'ethical approval committee of the institute and complied with the Declaration of Helsinki'. The present study aimed to compare the hearing aid benefit across the basic and premium categories of hearing aids, divided based on the features and the cost. The response data were analyzed for normal distribution using the Shapiro-Wilk test for normality using Statistical Package for Social Sciences (SPSS, version 21) [23] . It was found that the majority of the data obtained were following a non-normal distribution (p < 0.05). Hence, non-parametric tests were carried out for statistical analysis. The details including number of monaural/binaural users and degree of hearing loss are displayed in Fig. 1 . The percentage of participants divided based on the duration between the onset of hearing loss and initial fitting of the device is displayed in Fig. 2 . The mean, standard deviations, median and range of the scores obtained from each listening domain among the two categories of hearing aid users are given in Table 1 . The scores obtained in each domain for the two categories of hearing aid users were compared using the Mann-Whitney U test. The results revealed no statistically significant differences between the scores of major subscales except for 'ease of communication' and 'cost-effectiveness'. The premium hearing aid users rated better for ease of communication, whereas the cost effectiveness was rated better by basic users. The results are displayed in Table 2 . Analysis of speech intelligibility in quiet and in noise was separately done for mild hearing loss and moderate to moderately severe hearing loss across the two categories of hearing aid users. Among individuals with mild hearing loss, there was no significant difference in the scores obtained across the two categories of the hearing aids for the Among the monaural and the binaural hearing aid users, the responses obtained in each domain were compared between the basic and premium hearing aid users. The mean scores, standard deviation, median, and range of the scores obtained by monaural and binaural hearing aid users across different domains are mentioned in Tables 3 and 4 , respectively. Since all the participants had bilateral symmetrical hearing loss, improvements in localization abilities were compared among binaural hearing aid users only across two categories of hearing aids. For both monaural and binaural hearing aid users, the Mann-Whitney U test showed no significant difference between the performance of basic and premium hearing aids across all domains (p > 0.05). The effect of duration of hearing aid usage on the mean scores obtained in the following seven listening domains is shown in Fig. 2 . The scores obtained in all domains were compared using the Kruskal-Wallis test. The result revealed no statistically significant difference for different duration of hearing aid usage on the listening domains assessed (p > 0.05). Mean, standard deviation, median, and range of the scores obtained by users with different duration of everyday usage of entry-level and premium categories are displayed in Tables 5 and 6 , respectively. The effect of usage duration (in hrs) across domains irrespective of the category of the device was assessed using the Kruskal-Wallis test. Results revealed no significant differences with daily usage duration in all the listening domains for both categories of hearing aid users (p > 0.05). It was also noted that among the 55 users of premium hearing aids, < 5% used wireless connectivity technologies. On interviewing, it was realized that a majority of the users were not using the Bluetooth feature available in the hearing aids due to a lack of technological knowledge. In the current study, we compared the rating provided by hearing aid users across various listening domains. Comparing the benefit of basic versus the premium models across these domains showed no differences existed in their overall scores rated by the users except for ease of communication. In the premium hearing aids, many features other than the volume control are set to function automatically. The individuals using premium models reported better scores compared to basic hearing aid users for ease of communication. As per the questionnaire (refer to Appendix 1), these individuals required fewer instances of change in programs and volume settings resulting in better directional hearing. These findings agree with the claims of most manufacturers regarding the outcomes of mid-range and premium models compared to basic hearing aids [5, 24] . However, the results from the rest of the listening domains are questionable based on the manufacturer's claim. Among the participants, about fifty percent have undergone hearing aid fitting after a period of 3-5 years post-onset of hearing loss. The same trend has been reported in various literature [1, 2] . It could be possibly due to the psychological conflicts in accepting the hearing loss and cosmetic concerns towards the hearing aid fitting. Rated performance of different categories of the hearing aids in the monaural and binaural conditions revealed no significant differences across any of the domains assessed. Similar findings were reported by Walden et al. [25] . They compared the performance of linear hearing aids with Wide Dynamic Range Compression (WDRC) devices using Profile of Hearing aid Benefit (PHAB) and revealed minimal differences in speech perception scores across the devices. Similarly, Wu et al. [8] compared the performance of premium hearing aids with that of basic hearing aids. The measurements were obtained in laboratory conditions objectively and also based on questionnaire responses from subjects. Objective test results showed better results with premium hearing aids over basic hearing aids. However, subjective outcome reports were not strong enough to claim the benefit of premium devices over basic devices. The study also highlighted that older adults are less likely to benefit from the features specific to premium hearing aids than younger age groups. It may also depend on lifestyle and socio-economic background (Fig. 3) . The long-term duration of hearing aid showed a slight improvement in mean scores of speech intelligibility and ease of communication irrespective of the hearing aid category. Neuroplastic changes caused due to the amplification and getting acclimatized with hearing aids over time may be the contributing factors for this improvement [26] . However, the overall effect of duration of usage of hearing aids (in years) in all other domains was not significant. Regular and continuous use of hearing aids are recommended for better benefit with hearing aids for individuals with hearing loss [25] . This recommendation would have been made considering the neural plasticity phenomenon utilized with acoustic stimulation and adaptation to the hearing aid processed speech. However, in the comparison of daily usage durations, there were no significant differences across listening domains in any of the hearing aid categories but on observation there is a slight improvement in the rated scores about the speech intelligibility and ease of communication with the duration of hearing aid usage. The cost effectiveness of the device was assessed among two different categories of hearing aid users. This domain was assessed assuming that if the advanced features worked efficiently in real life and those who procured it would have been satisfied better. On the other hand, those patients using the basic category of hearing aids owing to less features would have experienced much more listening difficulties and they would have rated the cost effectiveness negatively. Contrary to the above assumption, the overall cost effectiveness was reported to be better by the entry-level hearing aid users than the users of premium models. It is important to note that among the participants, those who had financial constraints to procure premium category devices, trials were given with different models of basic category devices only. A blinded trial with both basic and premium category hearing aids for every client would enhance the reliability of the perceptual rating of hearing aid performance. The reduced rating on cost effectiveness by users of premium hearing aids can be due to the higher expectation imposed by the higher cost of hearing aids. Moreover, the users of premium hearing aids may expect quality near to natural hearing and more comfort in using the hearing aids than those with basic hearing aids. In the current study, it is difficult to differentiate whether the reduced cost effectiveness rated by users of premium category of the hearing aid is due to the lack of performance of the hearing aids in challenging listening environment, the higher cost of the device or the higher expectation imposed by the cost. Lifestyle could be considered as another potential factor that affects cost effectiveness. If the social and professional life of a client extensively utilizes the advanced features that are present in the premium models in his/her daily communication, those individuals are more likely to report better cost effectiveness for premium hearing aids. While selecting a premium category of hearing aids for a patient who can afford it, other than the audiometric configuration, the listening requirements needed to be taken care of. A realistic explanation regarding the benefit of hearing aids may also improve the appropriate selection and satisfaction with hearing aids. Furthermore, routine audiological evaluations and reprogramming of devices as per the requirement and listening issues reported by the clients could also improve the satisfaction with the hearing aids. The current study reported that almost all the premium category users were not using wireless connectivity features of their devices. Precise explanations regarding the features and controls of the device by audiologists during the initial hearing aid trial session itself would definitely help the client foresee whether those advanced features match with his/her listening needs. The study was performed by conducting comparisons across persons using different categories of hearing aid. Those users of basic category devices who reported financial constraints during the hearing aid trial were not assessed their performance with the premium category devices. Hence, a prospective study design with controlled variables would be required for further confirming the findings of the present study. The current results could be validated by conducting a comparison study by providing both the categories of hearing aids to participants to get an unbiased rating of these hearing aids in a blindfolded way. Moreover, categorization of different hearing aids in terms of their lifestyle was not done and the educational backgrounds were not considered. Apart from the conventional fitting methods, successful hearing aid fitting can be achieved if the client is satisfied in the daily listening situations and the incorporation of technology to sense the environment automatically. Among the non-audiological factors, the cost of the devices and expectations from the hearing aids are the key elements that can affect satisfaction with hearing aid usage. For patients willing to procure premium hearing aids, the extent of benefits needs to be explained. Moreover, trials with both basic and premium model of hearing aids need to be given to get a perceptual score from both the devices on major listening domains like speech discrimination in quiet and noise, the naturalness of speech, noise reduction efficiency and localization. Furthermore, based on the ratings on overall cost effectiveness across the listening domains, the audiologist may recommend the appropriate hearing devices. This would enhance the hearing aid outcome and the satisfaction from hearing aid usage. The current study compared the benefit of basic hearing aids with mid-range or premium models across different manufacturers. Due to the automatic features like adaptive volume and program adjustments, ease of communication in daily life was reported to be comparatively better by users of premium hearing aid users. There were no notable differences between basic and premium category devices in other listening domains assessed. 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The authors would like to express gratitude to the Director, All India Institute of Speech and Hearing (AIISH), Mysore, affiliated to the University of Mysore. The authors express their sincere gratitude to all the participants for their support and co-operation.Author contributions PP was involved in study design, stimulus preparation, data collection, analysis of the data, interpretation and writing the manuscript; AS was involved in study design, stimulus preparation, data collection, analysis of the data, interpretation and writing the manuscript; JB was involved in study design, stimulus preparation, data collection, analysis of the data, interpretation and writing the manuscript; AV was involved in study design, stimulus preparation, data collection, analysis of the data, interpretation and writing the manuscript.Funding None.