key: cord-0935818-6ukr32ny
authors: Looi, Jeffrey CL; Allison, Stephen; Bastiampillai, Tarun; Pring, William; Reay, Rebecca; Kisely, Stephen R
title: Increased Australian outpatient private practice psychiatric care during the COVID-19 pandemic: usage of new MBS-telehealth item and face-to-face psychiatrist office-based services in Quarter 3, 2020
date: 2021-02-24
journal: Australas Psychiatry
DOI: 10.1177/1039856221992634
sha: 11208b475d4194ce0f9e97e43859198932b142fe
doc_id: 935818
cord_uid: 6ukr32ny

OBJECTIVE: The Australian federal government introduced new COVID-19 psychiatrist Medicare Benefits Schedule (MBS) telehealth items to assist with providing private specialist care. We investigate private psychiatrists’ uptake of video and telephone telehealth, as well as total (telehealth and face-to-face) consultations for Quarter 3 (July–September), 2020. We compare these to the same quarter in 2019. METHOD: MBS-item service data were extracted for COVID-19-psychiatrist video and telephone telehealth item numbers and compared with Quarter 3 (July–September), 2019, of face-to-face consultations for the whole of Australia. RESULTS: The number of psychiatry consultations (telehealth and face-to-face) rose during the first wave of the pandemic in Quarter 3, 2020, by 14% compared to Quarter 3, 2019, with telehealth 43% of this total. Face-to-face consultations in Quarter 3, 2020 were only 64% of the comparative number of Quarter 3, 2019 consultations. Most telehealth involved short telephone consultations of ⩽15–30 min. Video consultations comprised 42% of total telehealth provision: these were for new patient assessments and longer consultations. These figures represent increased face-to-face consultation compared to Quarter 2, 2020, with substantial maintenance of telehealth consultations. CONCLUSIONS: Private psychiatrists continued using the new COVID-19 MBS telehealth items for Quarter 3, 2020 to increase the number of patient care contacts in the context of decreased face-to-face consultations compared to 2019, but increased face-to-face consultations compared to Quarter 2, 2020.

mid-June, necessitating a further lockdown. In response to concerns about possible mental health consequences, the federal government introduced COVID-19 Medicare Benefits Schedule (MBS) item numbers for video and telephone psychiatric consultations. 1 This is because private psychiatric practice is mainly office-based, providing 50%-60% of specialist psychiatric care. 2 Consequently, telehealth was rapidly adopted. 3 Therefore, we analyse the ongoing usage of telehealth by psychiatrists during the third quarter of COVID-19 public health measures in Australia to inform contemporaneous mental health policy. We determined the amount of telehealth as well as face-to-face office-based consultations during Quarter 3, 2020, compared to the equivalent pre-COVID-19 period of Quarter 3, 2019, which was of predominantly face-toface consultations. We also compared Quarter 3, 2020 with previously published data from Quarter 2, 2020. 3

MBS item service data were extracted from the Services Australia Medicare Item Reports (http://medicarestatistics.humanservices.gov.au/statistics/mbs_item.jsp) for psychiatrist practice office-based face-to-face consultations, COVID-19 video and telephone telehealth consultations for Quarter 3 (July-September) 2020, in Microsoft Excel format, and transferred to a purpose-built Excel database and analysed (totals, proportions, percentages) using Excel (Microsoft Office Home and Student 2019, Microsoft Corporation, Seattle, WA, USA). We extracted, as a baseline comparator, face-to-face consultation data from Quarter 3 (July-September), 2019 (Table 1) .

For Quarter 3, 2020, the total combined use of telehealth and face-to-face consultations increased by 14% compared to the equivalent pre-COVID-19 period in 2019 (Table 1 and Figure 1 ). However, this increase masked ongoing reduction in face-to-face consultations, which were only 64% of those in the equivalent quarter of 2019. When used, face-to-face consultations were most frequently used for specific new patient for individual psychiatrist assessments (Items 289, 291, 293, 296) and longer consultations for previously seen, ongoing patients for an individual psychiatrist ⩾30 min (Items 304, 306, 308).

Video and telephone telehealth constituted 43% of the combined total of telehealth and face-to-face consultation for Quarter 3, 2020 ( Figure 1 ). Telephone telehealth was predominantly used for shorter consultations (⩽15-30 min) with correspondingly greater video telehealth usage in longer consultations (⩾30-75 min) ( Figure 2 ). The decrease in telehealth usage corresponds with the increase in face-to-face consultations, with an increase in video telehealth for longer consultations perhaps due to increased familiarity with video meeting platforms. Telephone telehealth remained prominent, likely due to patient and psychiatrist preferences for shorter consultations, obviating the need for transit time and travel to appointments.

New patient assessment for individual psychiatrist telehealth items Specific MBS telehealth-equivalent items for assessment of a new patient for an individual psychiatrist were rarely used at 22%-44% of the combined total of (telehealth and face-to-face) consultations for Quarter 3, 2019 ( • • Telehealth follow-up assessment of previously new patient seen for a 12-month treatment plan (293 equivalents -patients previously seen using a 291 equivalent) were 44% of 2019 face-to-face consultations, with video telehealth used in 25% of these consultations.

• • Telehealth new patient assessment items without the requirement for a 12-month treatment plan (296 equivalents) were 22% of 2019 face-to-face consultations, with video telehealth used in 77% of these consultations.

The combined total of (telehealth and face-to-face) new patient assessments for Quarter 3, 2020 was commensurate with 2019 face-to-face consultations, from the lowest of 67% for assessment for autism (289) to 89%-104% for new assessments and reviews (291, 293, 296).

For MBS telehealth-equivalent items to time-based office consultations for previously seen and ongoing patients of an individual psychiatrist, the majority of the overall Fifteen-to-thirty-minute telehealth consultations (300-302 equivalents) represented the majority of telehealth usage. Less telehealth was used for 30-75 min (304-308 equivalents) consultations. Shorter consultations are used to provide urgent care as quantified in telephone telehealth consultations. Video telehealth may be more effective for longer consultations involving assessment, management and psychological therapy.

The combined total of (telehealth and face-to-face) standard office-based consultations for Quarter 3, 2020 equalled/exceeded Quarter 3, 2019 consultations, from the lowest of 93% for >75 min (308) to 110%-215% for items 300-306.

Group psychotherapy telehealth consultations remained little used, likely because face-to-face consultations, were preferred for psychotherapy (Table 1 ; Figures 1 and 2) . The combined total of (telehealth and face-to-face) group psychotherapy for Quarter 3, 2020 was between 47% and 80% of Quarter 3, 2019 face-to-face psychotherapy consultations.

The 14% increase in face-to-face and telehealth consultations from Quarter 3 of 2019 to that of 2020 was identical to the increase in Quarter 2, 2020 relative to the respective 2019 quarters. 3 However, relative proportions of face-to-face and telehealth consultations were different. The ratio of face-to-face consultations from Quarter 3 of 2020 to that of 2019 (64%) was greater than that from Quarter 2 of the same years (56%). 3 This may be partially explained with the end of the first wave and lockdowns of the COVID-19 pandemic in Australia, with the exception of the Victorian second wave (warranting further investigation). By contrast, video and telephone telehealth use was less with comparable proportions of 43% and 51%, respectively. 3 As in Quarter 2, 2020, face-to-face consultations were generally preferred for new patient assessment items in Quarter 3, 2020, and when telehealth was used, increasing video telehealth was used, likely to establish empathy and rapport more effectively for new patients. 3 The combined total of (telehealth and face-to-face) new patient assessments were commensurate with Quarter 2, 2020, and Quarter 2, 2019. 3 In comparison to Quarter 2, 2020 data, 3 Quarter 3 results show a relative increase in face-to-face consultation, while there is maintenance of telephone telehealth for short consultations and increasing use of video telehealth for longer consultations.

Group psychotherapy telehealth was little used, similar to Quarter 2, 2020. 3

Psychiatrist MBS telehealth services have formed an important part of mental healthcare during Quarter 3, 2020. This resulted in a 14% increase in the overall level of service (telehealth and face-to-face combined) compared to face-to-face-office-based consultations in Quarter 3, 2019. This increase is similar to that seen in the second quarter of 2020 compared to the same period in 2019. 3 Higher numbers of services might have resulted from a combination of: COVID-19-related distress, shorter telehealth consultations, as well as the limited capacity for expansion of services by private psychiatrists due to existing caseload.

Telephone telehealth remains predominant for shorter consultations (⩽15-30 min) as in Quarter 2, 2020. Provision of in-depth care during new patient assessment, as well as for ongoing patients, interview of a person other than a patient, and longer consultations (⩾30-75 min) increasingly involved more video telehealth, perhaps reflecting increasing experience and confidence with telehealth technology. Overall, faceto-face consultations increased in Quarter 3, 2020 compared to Quarter 2, 2020, likely reflecting the nationally improving COVID-19 situation (with the exception of Victoria's second wave) and a consequent return to face-to-face appointments for longer consultations and continued use of telehealth for shorter appointments.

These Quarter 3, 2020 results, together with those from Quarter 2, 2020, 3 show that the private practice system adapted rapidly in Australia, mirroring the US experience. 4 These adaptations may reduce emergency depart-ment attendance, increase the care of isolated patients and create opportunities for telehealth-enhanced shared care. 5 Sensitivity to cultural, health and socioeconomic disparities is also needed to avoid inequities in access. 5 Patients and psychiatrists, while still preferring face-toface interaction, appreciate the complementary effectiveness, accessibility and convenience of telehealth, with reduced opportunity costs for consultations. 6 The particular usefulness of shorter telephone telehealth consultations has been demonstrated during COVID-19.

COVID-19-psychiatrist-telehealth usage needs to be cautiously interpreted, due to jurisdictional variations in private practice. Phased introduction of COVID-19psychiatrist-telehealth-items and restrictions to bulk billing until April 20, 2020 are likely to have limited usage by private psychiatrists, in Quarter 2, 2020, due to income reduction, and thus encouraged maintenance of face-to-face consultations, with a tailing-off effect in Quarter 3, 2020.

Future research should investigate the relative proportions of newly referred and existing patients on the faceto-face and telehealth groups, as well as their demographic details such as age, gender and geographical distribution. These data should be supplemented by information on service outcomes, satisfaction with services and patient/ psychiatrist consultation preferences.

Ongoing use of COVID-19-psychiatrist-MBS-telehealthitems, by patients and practitioners, beyond the first wave of the pandemic, indicates their effectiveness, complementary to face-to-face care. Furthermore, the Productivity Commission Report on Mental Health recommends making permanent the COVID-19-MBStelehealth-consultation-items. 7

Australians embrace telehealth to save lives during COVID-19

Characteristics, diagnoses, illness course and risk profiles of inpatients admitted for at least 21 days to an Australian private psychiatric hospital

Australian private practice metropolitan telepsychiatry during the Covid-19 pandemic: analysis of Quarter 2, 2020 usage of new MBS-telehealth-item psychiatrist services

Rapid conversion of an outpatient psychiatric clinic to a 100% virtual telepsychiatry clinic in response to COVID-19

Mobilization of telepsychiatry in response to COVID-19-moving toward 21(st) century access to care

Telehealth mental health services during COVID-19: summary of evidence and clinical practice

The authors report no conflict of interest. The authors alone are responsible for the content and writing of the paper.

This research received no specific grant from any funding agency in the public, commercial, or not-for-profit sectors.

Jeffrey C.L. Looi https://orcid.org/0000-0003-3351-6911Stephen Allison https://orcid.org/0000-0002-9264-5310Rebecca Reay https://orcid.org/0000-0001-9497-5842Stephen R. Kisely https://orcid.org/0000-0003-4021-2924