key: cord-0919897-qyre2hht
authors: Ortega, Pilar; Shin, Tiffany M.; Pérez-Cordón, Cristina; Martínez, Glenn A.
title: Virtual Medical Spanish Education at the Corazón of Hispanic/Latinx Health During COVID-19
date: 2020-08-19
journal: Med Sci Educ
DOI: 10.1007/s40670-020-01058-0
sha: 12d03611d9f00177180ed3331fddc137ded2226d
doc_id: 919897
cord_uid: qyre2hht

nan

Hispanic/Latinx health inequities have been exposed in the context of the coronavirus disease 2019 (COVID-19) pandemic. Existing health system deficiencies are at the heart and core-el corazón-of the health inequities being magnified during the current public health crisis for racial, ethnic, and linguistic minorities [1, 2] . Among the most important factors that influence whether health information is understood and whether individuals can access care is language. Individuals with limited English proficiency (LEP) have improved health outcomes when they experience languageconcordant health care-that is, when their clinician speaks their language [3] .

The lack of medical interpreter availability and increased difficulties with in-person access to care during the COVID-19 health crisis have further complicated health care for linguistic minorities [4] . Cities such as New York, Boston, and Chicago are increasingly reporting large clusters of infection rates and disproportionately high death rates in Hispanic/ Latinx patients [5] [6] [7] . Rural Hispanic/Latinx groups are also at elevated risk given their significant representation in meat and poultry packing plants throughout the Midwest [8] . Some of the health system deficiencies that may result in a disproportionate impact of COVID-19 on language minority communities include a paucity of data regarding patient language and ethnicity, limited availability of languageappropriate services, and the lack of language-concordant health-care professionals [9] .

Medical Spanish education has been proposed as a strategy to increase the language-concordant physician workforce [9] [10] [11] . Although many medical schools provide opportunities for students to enhance language skills such as medical Spanish [12] , the COVID-19 pandemic also has affected the landscape of medical education, causing medical schools to seek virtual educational options for students [13] . Existing experiences in which students might have gained medical Spanish skills or clinical exposure to minority communities, such as clinical clerkships, away electives, study-abroad opportunities, and service-learning experiences, have in many cases been canceled or postponed in light of pandemic safety restrictions. Despite these restrictions, virtual learning platforms may present a new opportunity to effectively teach communication skills to care for linguistic minority populations.

Building a professionally multilingual physician workforce through medical Spanish courses can address the languageconcordant physician deficit that affects a growing number of communities in the USA [14] . According to the most recent population estimates, the USA is home to 56.6 million individuals who identify as Hispanic/Latinx, representing 17.6% of the population and constituting the largest and fastestgrowing racial or ethnic minority in the USA [15] . Moreover, 40 million US residents (13.3% of the population) report speaking Spanish at home, and 42.6% of Hispanics who speak Spanish at home report speaking English less than very well [15] . The number of Spanish speakers in the USA represents a 131.2% increase between 1990 and 2015 [15] , making the USA the country with the second most Spanish speakers in the world (after Mexico) [16] . This trend is expected to continue, exacerbating unmet challenges to health systems and clinicians who, despite legal requirements [17] and guidelines to provide linguistically and culturally appropriate services to all patients [18] , may be unprepared to do so, particularly during patient surges such as the COVID-19 pandemic.

Existing data shows that a majority of medical students-53.2% according to 2013 Electronic Residency Application System data-have some pre-existing Spanish skills [19] , but many are being asked to use skills in patient care without appropriate training or confirmation of skills [20] . Moreover, a recent analysis of the alignment of non-English languagespeaking resident physicians and the LEP patient population geographic distribution demonstrates that Spanish is the US language with the lowest ratio of language-concordant resident physicians to patients [21] . Despite the public health need to increase the number of competent Spanish-speaking health professionals, the intrinsic complexities of medical Spanish education have resulted in barriers to medical Spanish course implementation. For example, lack of qualified educators and lack of time in the curriculum are two of the main reported barriers to offering medical Spanish education in medical schools [12] . Additionally, many schools' medical Spanish educational opportunities are student-led [12] , a model that challenges long-term sustainability as well as curricular standardization. Importantly, concerns about unintentionally promoting medical student "false fluency" by imparting partial knowledge of medical Spanish without appropriately teaching limitations and self-assessment skills may also be a reason why schools are reticent to provide formal medical Spanish education [22] .

Virtual access to medical Spanish programs can contribute to the democratization of knowledge by bridging previously identified physical and geographic barriers to medical Spanish education since educators need not be locally situated. Scholars in Spanish language pedagogy have made a compelling case that the appropriate use of technology can increase contact with the target language, address the variety of content interests that learners bring to language learning, and augment exposure to comprehensible input [23] . A thoughtful approach to virtual medical Spanish education may serve as an effective strategy to teach patient-centered communication skills for a linguistically vulnerable and growing patient population, particularly in schools in which it was not previously accessible or available. For example, some areas of the USA with the highest growth of the Hispanic/Latinx population are rural areas. North Dakota, West Virginia, and South Dakota are the three states with the highest immigrant population growth between 2010 and 2016 with 48%, 41%, and 39% immigrant population growth, respectively, the majority of whom identify as Hispanic/Latinx [24] . At least half of the US immigrant population has LEP [25] , although this may represent an underestimate due to difficulties in data capture for populations with language needs besides English [9, 14] . Medical school programs located in rural environments may experience an influx of patients with LEP due to immigrant population growth in rural communities, but their curricula and onsite faculty may not be prepared to provide language skills education such as medical Spanish courses. Additionally, considering pandemic restrictions suspending or postponing student in-person clinical experiences, opportunities to learn clinical and interpersonal skills through virtual strategies now are being sought widely and actively by medical schools both in rural and urban locations. Medical schools should take advantage of the current need to adjust curricula to virtual environments as an opportunity to also ensure that the educational content equitably addresses the linguistic and cultural communication needs of the US patient population. Given population trends, this would require intentional inclusion of communication skills with linguistic minority communities, particularly Spanish speakers.

Furthermore, it is critical to acknowledge that the challenge of communication with Spanish-speaking patients and other communities with LEP should not be addressed by medical students and physicians alone but also should involve other health professions and incorporate the perspectives of language experts. The more flexible online environment may facilitate medical Spanish collaboration among institutions and disciplines, and across health professions programs. For example, language educators and clinician experts have been called upon to collaborate in the development of medical Spanish educational standards, but their work is often unintentionally siloed in their respective departments [26] . Additionally, a virtual classroom in which students from various health programs, such as Medicine, Pharmacy, Nursing, Physical Therapy, Dentistry, and others, could collaborate to learn medical Spanish has never been published but could enable medical Spanish programs to more widely address the need for a linguistically and culturally prepared healthcare workforce.

To understand how a medical Spanish course can be transformed into a high-quality virtual educational opportunity, the overall purpose, specific learning objectives, and assessment methods of such a course must be clearly defined. Historically, medical Spanish courses have lacked consistent curricular structure or objectives, resulting in many variations of course content, teaching activities, student Spanish proficiency pre-requisites, and learner objectives [12, 27, 28] . Medical Spanish in medical school settings has been defined by expert consensus as "the use of Spanish in the practice of medicine for communication with patients" [27] .

A standardized list of five core learner competencies for medical Spanish students in medical school have been proposed and include (1) medical interviewing skills, (2) comprehension of the patient story, (3) patient-centered discussion of the assessment or diagnoses, (4) patient-centered discussion of the plan of care, and (5) self-assessment of confidence and limitations [27] . The fifth competency is a progressive lifelong learning goal for students to continually reassess strengths and weaknesses in communication skills with linguistic minority patients and has also been referred to as global linguistic competency [28] . Within the patient-centered learning objectives, medical Spanish courses are tasked not only to teach the linguistic aspects of communication but also to address the learner's cultural humility and cultural competency in order to understand the Spanish-speaking patient's sociocultural context and health communication needs [29, 30] .

Teaching these communication skills goes far beyond teaching a vocabulary or terminology list or correcting grammar; in fact, while these activities form part of the background content necessary to teaching medical Spanish, experts recommend that medical Spanish courses focus on the patientcentered communication rather than on the technical medical vocabulary [31] . Synchronous, asynchronous, and blended synchronous/asynchronous strategies can be applied to virtual teaching and learning of medical Spanish skills. For example, elements of grammar and vocabulary-focused education may be effectively taught through asynchronous learning methods such as vocabulary and grammar exercises or games that aid memorization and support other cognitive processes that reinforce learning in general and language learning in particular [32] .

Patient-centered communication skills, however, must be taught, observed, and practiced using more interactive modalities. For instance, a flipped-classroom approach is a type of blended learning in which students are introduced to content through pre-recorded videos and texts (individual learning space), and face-to-face classroom time using video communication solutions is dedicated to interactive activities that require personal engagement such as dialogues, debates, or presentations (group learning space). This approach can be an effective way for students to review and learn material in preparation for class, which would be dedicated to applied language use and faculty-guided reinforcement. A digital voiceboard, through which students can record themselves speaking in response to prompts, is an asynchronous strategy that has been shown to provide students an opportunity to both practice and reflect on responses to patient queries during the medical interview [33] . Table 1 summarizes our recommended pedagogical practices and examples for implementation in virtual medical Spanish courses, as well as how these practices align with medical Spanish course competencies, learning objectives, and expected performance outcomes [27] .

Transforming medical Spanish courses from in-person to virtual learning platforms need not require recreating the curriculum for schools with pre-existing formal medical Spanish courses but rather adapting the teaching methods and practices to the virtual environment. Adapting courses for virtual education may present a useful opportunity to revisit the course objectives, to maximize the productivity of face-to-face sessions through high-yield clinically relevant interactive methods, and to address some potentially deficient components of the program. For example, the assessment of medical Spanish linguistically and culturally appropriate communication skills is a critical element of medical Spanish education, yet one that has been lacking in a majority of reported medical Spanish courses [12] . For example, arranging virtual role-play pairings by level of proficiency, providing real-time constructive feedback on performance, fostering peer-to-peer reviews and assessments, and guiding students on how to effectively self-reflect on their strengths and limitations can be important ways to continually assess students' performance, confidence, and skill levels. This learner-centered assessment method should ideally not only evaluate but also lead to the progressive improvement of the students' language skills and cultural competence, and to the gradual growth in student confidence commensurate with skills acquisition. A continuous assessment through role-play activities and other interactive classroom experiences may better contribute to this goal than a single final exam as the only learner assessment methodology.

Moreover, standardized patient (SP) encounters, which are the recommended approach to assessing student skills at the end of a medical Spanish course [28] , can be conducted through virtual solutions. The simulated telehealth encounter can be useful for assessing medical student performance in a setting that reflects the realities of current access to care under pandemic circumstances. Telehealth communication presents particular challenges to clinicians and patients with LEP, since it may be more difficult to interpret gestures, display empathy, or address limited health literacy using video technology [34] . During the COVID-19 crisis, health systems are encountering barriers to the technological application of their prior language assistance staff, such as interpreters or patient advocates, to telehealth encounters [34, 35] . Further, patients with LEP have increased difficulty and decreased comfort with using technology to access health services [36] . As a result, using telehealth SP encounters as part of medical Spanish courses may not only be useful for assessing student performance of medical Spanish skills but may also serve to educate learners on strategies to communicate empathically and effectively Pre-class assignments: Students receive a video lecture, podcast, or reading assignment to complete prior to class. Conversation sessions: Between class virtual sessions, students are assigned to participate in pre-arranged small group virtual meetings to foster conversation focused on specific health topics in Spanish. Self-study exercises: Students independently complete vocabulary and grammar exercises or games to cognitively reinforce new vocabulary or grammar through workbooks or online software (e.g., Quizlet or Anki). Student-led role play: A student must prepare a case related to the class topic and will play the role of the patient while another student is tasked as the clinician interviewing the patient. Digital recordings: Students are assigned to prepare a video or audio recording in response to a video/audio prompt or a patient scenario as oral/aural practice using digital voiceboards. The faculty reviews and provides constructive feedback.

Competency 3: Patient-centered discussion of the assessment or diagnoses Competency 4:

Patient-centered discussion of the plan of care

Demonstrate patient-centered explanation of medical diagnoses/assessment. Demonstrate patient-centered explanation of treatment/evaluation plan.

Orally explain findings of the medical evaluation and plan to the patient, adjusted for cultural, emotional, and literacy needs Assess patient comprehension of the information provided and address knowledge gaps or concerns

Guided self-assessment at key intervals: Students are guided on how to self-reflect on their personal strengths and limitations in medical Spanish at various points throughout the course, such as pre-course, mid-course, and end-course. Post-activity guided self-reflection:

Students respond to a self-reflection prompt following a role play or performance assessment activity, such as a standardized patient encounter.

Competency 5: Self-assessment of confidence and limitations

Accurately and progressively self-assess confidence and limitations in medical Spanish Identify when and how to work with a medical interpreter

Seek a medical interpreter if/when limitations are reached Effectively work with a medical interpreter with Spanish-speaking patients using video technology. Such an educational and assessment strategy for medical students may enhance their preparedness to provide competent language-concordant telehealth care for vulnerable populations.

Language is an important factor in the health inequities experienced by linguistic minority groups and currently magnified by the COVID-19 pandemic. Addressing language needs is at the core of health equity for linguistic minorities, and improving virtual access to high-quality medical Spanish education is an important strategy to prepare medical students and other health professionals to care for vulnerable communities during the current pandemic and beyond. Next steps in enhancing virtual medical Spanish education and assessment should include an evaluation of medical school strategies and methodologies in transforming current medical Spanish courses into virtual learning environments, collaboration among medical Spanish faculty to evaluate and share virtual learning resources, and the development of a national repository of standardized virtual SP encounters and assessment methodology for evaluation and eventual certification of medical student and physician medical Spanish skills.

Code Availability Not applicable.

Author Contributions The first draft of the manuscript was written by Pilar Ortega, MD, and all of the authors commented on previous versions of the manuscript. All of the authors read and approved the final manuscript.

Data Availability Not applicable.

Conflict of interest P. Ortega receives author royalties from Saunders (an imprint of Elsevier) for a textbook. Real-time feedback is provided during synchronous classroom interactive activities such as role plays; feedback may be provided by the faculty member as well as peer-to-peer feedback guided by faculty. Simulated case post-assessments: A simulated telehealth encounter is conducted on a virtual platform to assess student skills, and student receives feedback from standardized patient and faculty member.

Competencies 1-5 Evaluate the extent to which the listed course learning objectives and performance objectives have been met for each learner.

Improve the learner's ability to successfully communicate with Spanish-speaking patients Better serve Spanish-speaking patients by identifying and addressing communicative gaps and limitations

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