key: cord-0880205-xky8dne5
authors: Gali, Kari; Joshi, Sucheta; Hueneke, Sarah; Katzenbach, Alexis; Radecki, Linda; Calabrese, Trisha; Fletcher, Linda; Trandafir, Cristina; Wilson, Carey; Goyal, Monisha; Wusthoff, Courtney J; Le Pichon, Jean-Baptiste; Corvalan, Rhonda; Golson, April; Hardy, Jessica; Smith, Michael; Cook, Elizabeth; Bonkowsky, Joshua L
title: Barriers, access and management of paediatric epilepsy with telehealth
date: 2020-11-12
journal: J Telemed Telecare
DOI: 10.1177/1357633x20969531
sha: 99b034c9a4bd40ab36a402e178f08565f6c99faf
doc_id: 880205
cord_uid: xky8dne5

Access to paediatric neurology care is complex, resulting in significant wait times and negative patient outcomes. The goal of the American Academy of Pediatrics National Coordinating Center for Epilepsy's project, Access Improvement and Management of Epilepsy with Telehealth (AIM-ET), was to identify access and management challenges in the deployment of telehealth technology. AIM-ET organised four paediatric neurology teams to partner with primary-care providers (PCP) and their multidisciplinary teams. Telehealth visits were conducted for paediatric epilepsy patients. A post-visit survey assessed access and satisfaction with the telehealth visit compared to an in-person visit. Pre/post surveys completed by PCPs and neurologists captured telehealth visit feasibility, functionality and provider satisfaction. A provider focus group assessed facilitators and barriers to telehealth. Sixty-one unique patients completed 75 telehealth visits. Paired t-test analysis demonstrated that telehealth enhanced access to epilepsy care. It reduced self-reported out-of-pocket costs (p<0.001), missed school hours (p<0.001) and missed work hours (p<0.001), with 94% equal parent/caregiver satisfaction. Focus groups indicated developing and maintaining partnerships, institutional infrastructure and education as facilitators and barriers to telehealth. Telehealth shortened travelling distance, reduced expenses and time missed from school and work. Further, it provides significant opportunity in an era when coronavirus disease 2019 limits in-person clinics.

Epilepsy, a common chronic neurological condition characterised by recurrent unprovoked seizures, impacts children's health and quality of life, along with that of their families. 1 Children and youth represent one of the fastest growing populations affected by epilepsy -the most common childhood neurological condition in the USA. 2 Negative effects on cognition and physical development, as well as social stigmatisation and poor quality of life, are commonly observed in children and youth with epilepsy (CYE). Furthermore, CYE are at higher risk for developmental, intellectual and mental-health co-morbidities, including attentiondeficit/hyperactivity disorder (ADHD), autism, learning disabilities, depression and anxiety. [3] [4] [5] [6] Often, the evaluation of a child with seizures starts with a paediatrician in a primary-care practice or an emergency room. Children are then referred to a neurologist or epileptologist for further evaluation, family education and the development of a management plan. Unfortunately, treatment and referral patterns for CYE are not uniform or standardised across the country. While some CYE are treated by a paediatric neurologist or an epileptologist, many CYE, particularly those in rural and medically underserved areas, do not have access to specialty and coordinated care. A national shortage of paediatric neurologists and a primary-care workforce lacking in the requisite knowledge base and skill sets may exacerbate the difficulty in effectively diagnosing and managing epilepsy. 3 In regions where paediatric neurology care is not available, families travel for several hours from rural areas or wait weeks for clinic appointments. 7 In 2002, wait times for an appointment with a paediatric neurologist averaged 53 days for a new patient visit and 44 days for a follow-up visit, with longer wait times in university settings. 7 Diagnostic studies such as an electroencephalogram and neuroimaging studies, along with ongoing care, require additional travel, which is an added burden to the child (missing school) and parents (missing work). Access to specialty care can be further challenging in rural parts of the country where travel is especially difficult during times of inclement weather. Early access, prompt diagnosis and management has been shown to decrease seizure frequency and improve clinical outcomes. 1 Access barriers, such as an insufficient number of trained primary and subspecialty care health-care providers, may lead to adverse health outcomes due to lengthy wait times, with delays in diagnoses and intervention, increased family and child stress and anxiety and reliance on emergency room services. 8 Telehealth, defined as, 'use of electronic information and telecommunications technologies to support and promote long-distance clinical health care, patient and professional health-related education, public health and health administration', is a digital solution in health care that can provide quality care, increase timely access, minimise travel distances and reduce costs. 8 Significant growth over the last two decades has allowed telehealth to reduce access challenges in resource-poor specialties such as paediatric neurology and to garner support by the American Academy of Neurology (AAN). The AAN telemedicine position statement supports the integration of telemedicine in all states, noting benefits in access, cost-efficiency and clinical effectiveness. 9 Studies from Canada and Argentina evaluating the use of telehealth for adult epilepsy care have provided insights with regards to costs and productivity in those countries, and an adult descriptive study portrayed the benefits of telehealth for patients at home. [10] [11] [12] In March 2020, a critical new role for telehealth in the care of paediatric epilepsy became necessary, as the coronavirus disease 2019 (COVID-19) worldwide pandemic limited or halted in-person clinic visits. The use of telehealth became recommended as a standard of care in some situations in this setting, for example for infantile spasms. 13 However, a survey of paediatric caregivers showed that only 15% of paediatricians had used telehealth. 14 The American Academy of Pediatrics (AAP) National Coordinating Center for Epilepsy has worked to test and establish a multifaceted system to ensure that CYE, particularly those in medically underserved and/or rural areas, have access to the medical, social and other supports and services required to achieve optimal health outcomes and improved quality of life. The Access Improvement and Management of Epilepsy with Telehealth (AIM-ET) project was designed by the Center to help alleviate barriers to health care for CYE. The objective of AIM-ET is to reduce wait times and improve access for patients/families by connecting them directly with a specialist to manage CYE and co-morbidities via telehealth.

In 2017, the AIM-ET project operationalised a small collaborative partnership with three paediatric neurology teams, representing three mutually exclusive underserved states, all of whom partnered with a local primary-care team consisting of a health-care provider, information technology staff and a nurse or medical assistant. One team included a partnership with the statewide Department of Public Health instead of a local primary-care team. Another of the initial partnerships' catchment area embraced two states. The original three partnerships collaborated over a 13-month period to implement and make improvements in their telehealth program for CYE. A fourth paediatric neurologist/primary-care provider (PCP) dyad, representing two more states, joined the pilot 11 months after the initial launch. These multidisciplinary dyad teams utilised quality improvement (QI) methodology, including the Model for Improvement and its Plan, Do, Study, Act cycles, to develop and implement telehealth in their states. A hub-and-spoke model of synchronous telehealth using live two-way videoconferencing was implemented to provide clinical care for the paediatric patient with epilepsy. AIM-ET utilised self-reported measures to operationalise access and visit satisfaction. Data were collected, analysed and shared with individual practices to facilitate access and management improvement ( Table 1 ). Institutional Review Board (IRB) approval was obtained by the AAP and the individual agencies based on specific institution requirements.

The AIM-ET project team included a paediatric epileptologist who served as the Medical Director of the Center, Chair of the AAP Section on Telehealth Care, a telehealth consultant, a QI adviser and AAP staff. The expert group members had experience in telehealth implementation, prior paediatric epilepsy QI projects and advanced training in QI methodology.

The study design was a QI project implementing telehealth visits for CYE in ambulatory paediatric epilepsy clinics, with the aim of enhancing access and management. The telehealth visits were compared to in-person paediatric epilepsy care.

Four paediatric neurologists, all epileptologists and the primary-care practice collaboratively recruited CYE. Patient-specific inclusion criteria included: patients between 2 and 21 years of age, diagnosis of epilepsy and/or seizure disorder and willingness to complete a telehealth visit with their paediatric neurologist and having previously completed at least one inperson clinic visit. Patients having a first-time seizure or febrile seizures were excluded. For the purpose of this study, we defined telehealth visits as synchronous (live) audio and video sessions using a HIPPA-compliant and encrypted platform chosen by each neurologist/PCP dyad at their respective originating sites.

Post-telehealth visit surveys, designed to compare access measures in the telehealth visit and the inperson neurology visit, were evaluated for face validity. All parents/caregivers were asked to complete a survey electronically either in SurveyMonkey or in print format. Each dyad, paediatric neurologist/PCP team, designated a person to enter their monthly project data for the team using a custom chart review tool. Microsoft Excel was used to collect and analyse all data. The QI expert analysed the data and distributed measure-specific graphs to each practice at an individual (practice) and aggregate level on a monthly basis. These periodic summaries illustrated the impact of telehealth integration efforts at each site in addition to conference calls with the QI expert to discuss project challenges and best practices.

Each lead PCP and paediatric neurologist completed a pre/post survey regarding comfort, knowledge and ease of use and functionality of telehealth in the office setting. The survey provided a way to identify changes undertaken to incorporate telehealth successfully in the office setting.

The AIM-ET initiative provided services to 61 unique CYE, completing 75 telehealth visits. All of the patients had an in-person visit with their neurologist prior to the telehealth visit. Although all geographic sites were able to integrate telehealth visits, only data from three sites were used for analysis. IRB approval for the fourth site was not completed within the project time frame.

Statistical analyses were performed on all individual questions from the patient post telehealth survey and the physician pre/post survey. Demographic data include counts, percentile and rank. A two-sample paired t-test with the significance of p < 0.05 was used for the same group comparisons for all access measures. A summary of practice characteristics and the ways in which local environments impacted the integration of telehealth visits are presented in Table 2 . To capture lessons learned and successes within the unique health-care systems, an external evaluator conducted post-project focus groups with three of the sites (Alabama -University of Alabama at Birmingham/ Alabama Department of Public Health (ADPH), California -Stanford University and Utah/Idaho -University of Utah/Pocatello, Idaho) in early 2019. Table 1 . AIM-ET measures and projected improvement.

Similar or better satisfaction scores as in-person paediatric epilepsy/seizure disorder visits. Similar or better provider satisfaction scores with telehealth visits for patients as in-person paediatric epilepsy/seizure disorder visits. Similar or better paediatric neurologist satisfaction scores with telehealth visits for patients as in-person paediatric epilepsy/seizure disorder visits. Reduction in family out-of-pocket costs (i.e. gas, lodging, tolls, parking, meals out, lost work time, childcare costs) with telehealth visits for epilepsy/seizure disorder visits. 10% reduction in appointment scheduling wait times with telehealth for established patients with epilepsy/seizure disorders. 20% reduction in missed school hours for epilepsy patients using telehealth visits. 20% reduction in missed work hours for parents of paediatric epilepsy/seizure patients using telehealth visits. 20% reduction in transportation mileage of families of paediatric epilepsy/seizure patients using telehealth. AIM-ET: Access Improvement and Management of Epilepsy with Telehealth. 

The final analysis included a total of 61unique participants. Participants ranged from 1.5 to 18 years old and were predominantly white (76%), with co-morbidities including developmental disabilities (24%), ADHD (10%), depression or anxiety (9%) and cerebral palsy (8%). See Table 3 for patient demographics. Access measures (i.e. patient missed school hours, parent missed work hours, out-of-pocket expenses and miles travelled) all presented statistically significant improvements with telehealth compared to in-person visits ( Table 4 ). Patient satisfaction (97%) and physician satisfaction (100%) with telehealth visits documented the overall improvement with telehealth. Measurement of missed school hours was reduced with telehealth by 49% (p < 0.0001) and missed work hours by 48% (p < 0.0001). Statistical significance (p < 0.0001) was also found with miles travelled and self-reported out-of-pocket expenses: telehealth visit mileage (32 miles) compared to an in-person visit mileage (49 miles) and out-of-pocket expenses for telehealth (US$35) compared to out-of-pocket expenses for inperson visits (US$176). Wait times for an appointment were indirectly analysed using a five-point Likert scale looking at 'ease of getting an appointment when wanted' (Table 4 ). Getting a telehealth appointment was identified by parents/caregivers to be easier, with 95% strongly agreeing/agreeing, compared to 65% of those receiving in-person appointments strongly agreeing/agreeing. Overall, CYE experiencing telehealth visits were generally satisfied and reported better access when compared to those receiving in-person epilepsy visits.

Teams provided anecdotal observations regarding facilitators and barriers to telehealth through individual focus groups (Table 5 ). Unique barriers that arose and impacted integration of telehealth included clarifying whether this was research (and as such required IRB approval) or quality improvement (IRB exempt), creating a contract between the paediatric practices and specialty sites and finding the supporting staff trained to perform a neurological exam at the paediatric practice. It has also been critical in building a relationship between the neurology and PCP teams, opening the way to more ambitious projects. Pre-project telemedicine certification of all seven epilepsy centre epileptologists and their willingness to participate in telehealth shortened the timeline, further supporting access. In the Utah/Idaho dyad, poor audio quality improved with the purchase of a separate microphone for the PCP office. Excess background noise from siblings or young, active patients improved with tablet distraction offered at the visit, and wireless Internet connection problems improved with a dedicated visit room near Recruitment to the telehealth clinic included advertising with clinic flyers and personalised invitation from the neurologist or schedulers based on study inclusion criteria and home address.

A printed advertisement flyer was placed in all Utah neurology clinic waiting rooms. a router. Recruitment of patients was an initial challenge which was primarily attributed to a lack of awareness and unfamiliarity with this method of health-care delivery. Recruitment improved after advertising flyers were placed in clinic and education was increased about the project for patients, families, clinicians and schedulers.

Data from this study illustrate the important role of telehealth in reducing the perceived family burden and decreasing out-of-pocket expenses related to medical visits, school and work and miles travelled without diminishing parent/caregiver satisfaction. Participation in the AIM-ET project supported local practices with their adoption of telehealth to provide greater access to high-quality epilepsy care. The AIM-ET model can be easily replicated to guide other practices to integrate telehealth, especially in underserved and rural locations.

In recent weeks, a wide range of telehealth models have been adopted, including in-home telehealth visits, which may add convenience and further cost savings. While this type of remote access is necessitated by the current environment, the AIM-ET model using a local clinic as an originating site has some unique advantages. First and foremost, it enables visual assessments of the patient by a health-care provider, which may be important in assessing subtle seizures or medication side effects for example. Unique to the paediatric population is weight-based dosing of anti-seizure medications. AIM-ET enables procurement of vital signs which may be needed for paediatric dosage adjustment.

The other advantage of AIM-ET is its inherent adaptability to suit 'local' needs while performing standardised care and ensuring the safety of patient health information. It was adapted by three academic centres in three states across the USA, resulting in operationalised telehealth practices, each with a distinct set-up and infrastructure. With its primary-care partner practice in Idaho, the project in Utah provided telehealth services across state lines. The project in Alabama partnered with ADPH which has initiated the development of a state-wide network of care, with the goal of equipping each of the 67 counties with the training and equipment to set up epilepsy follow-up clinics. The arm in California provided access to tertiary care for a relatively rural community with a predominantly Latino population. Despite these differences in local populations and the communities served, telehealth services were successfully deployed, achieving a common goal of providing easier access to care for CYE. Each site was able to identify common themes among lessons learned and future implications: systems, patient engagement and the provider teams. Learnings from the AIM-ET model underscore that building telehealth infrastructure requires administrative support, programme staff, financial resources and technical support. Working closely with the paediatric neurologists at the hub/medical centre sites and the local PCPs at the spoke sites is critical to the successful implementation of telehealth technology. In particular, early identification of provider relationships, infrastructure development and education and programme promotion can be critical to develop strategies for these essential elements. Socialising both providers and patients, as well as identifying a champion in advance, can help ease adoption. Sharing lessons learned and ways to facilitate adoption of this new medical delivery system are also beneficial. Payment, the regulatory landscape and licensing of physicians and other health-care providers that are cumbersome to navigate need to be further addressed to keep up with the rapid changes in the health-care landscape.

Our project had several limitations. The initial delays encountered in establishing this project across sites resulted in a small sample size. The posttelehealth survey was also limited in scope, validity, reliability and the one-to-one comparison of telehealth to in-person visits. Questions to reflect better the extent of miles travelled/saved by very rural remote patients, the safety of travel during inclement weather, quality of life especially for parents who are not working or with children not in school, and enhanced questions to measure if a patient is seen sooner through telehealth versus a traditional clinic visit along with a more robust data set would provide better assessment. Additional measures such as standardised epilepsy measures, costs and technological effectiveness can be used to gauge successful delivery of health care. This will help add clarity and optimise telehealth models to improve access, efficiency, as well as clinical and team effectiveness and cost. The National Quality Forum has created a framework for measuring telehealth which could further guide measurement selection. 15 With the worldwide COVID-19 pandemic of 2020, telehealth has become widely adopted for use. In the first two months of the COVID-19 pandemic, many states in the USA temporarily ceased state-specific licensing requirements for the provision of telehealth. Our data suggest that for patients and families, this adoption will provide benefits in saving of time and cost. However, particularly for patients and families who receive their care in regions geographically remote from a specialist, state licensing restrictions as well as insurance restrictions may pose significant barriers. For example, for a patient and family who might have to travel several hundred miles to see a paediatric epileptologist, telehealth would provide significant potential savings. However, now states are again requiring state-specific licenses (https://www.healthit. gov/faq/are-there-state-licensing-issues-related-teleh ealth), and Medicare and other insurance companies often have restrictive or limited payments for telehealth. 16 In future studies, it will be interesting to compare different telehealth platforms, including for ease of use, satisfaction of providers and patients, reliability and ultimately patient outcomes. Difference in the platforms could lead to variability in access and user experience. Interestingly, however, our outcomes were similar at different sites, despite use of different platforms, suggesting that the software platform is less important than the overall opportunity for varying clinical settings and different state regulations.

Our results show that telehealth can be successfully implemented and adapted by private, public and academic centres in various combinations for follow-up paediatric epilepsy care. Future studies of telehealth will be necessary to delineate short-and long-term effects on outcomes, and on limitations and solutions of licensing and payment models. Telehealth technologies can provide greater access for health-care services, with potential savings for patients and the health-care system. The AIM-ET model also provides a significant opportunity to complement in-person care and supplement ongoing management in an era when COVID-19 further limits in-person visits for this population.

A practical clinical definition of epilepsy

A national profile of childhood epilepsy and seizure disorder

Child neurology: past, present, and future: part 3: the future

Not only a matter of epilepsy: early problems of cognition and behavior in children with 'epilepsy only' -a prospective, longitudinal, controlled study starting at diagnosis

ADHD and epilepsy in childhood

Behavior problems in children at time of first recognized seizure and changes over the following 3 years

Specialty care by child neurologists

The use of telemedicine to address access and physician workforce

Position statement: telemedicine

Feasibility of epilepsy follow-up care through telemedicine: a pilot study on the patient's perspective

Telemedicine for patients with epilepsy: a pilot experience

Telemedicine and epilepsy: a patient satisfaction survey of a pediatric remote care program

Crisis standard of care: management of infantile spasms during COVID-19. Ann Neurol. Epub ahead of print 22

Pediatrician attitudes toward and experiences with telehealth use: results from a national survey

Telehealth framework to support measure development

The opportunity awaits to lead orthopaedic telehealth innovation: AOA critical issues

We thank the additional team members who were critical to the launching of this programme, namely Dr David Larsen 

The authors declared no potential conflicts of interest with respect to the research, authorship and/or publication of this article. 

The authors disclosed receipt of the following financial support for the research, authorship and/or publication of this article: This work was supported by the Health Resources and Services Administration, Maternal Child Health Bureau Cooperative Agreement number U23MC26252.

Kari Gali https://orcid.org/0000-0003-4772-1975 Trisha Calabrese https://orcid.org/0000-0003-4100-2945 Courtney J Wusthoff https://orcid.org/0000-0002-1882-5567