key: cord-0780441-0p5dum4v
authors: Kobo-Greenhut, Ayala; Arad, Jakob; Levi-Hevroni, Bar Osher Revital; Ben Shlomo, Izhar
title: Letter to the Editor: Time-Out Protocol to Ensure Understanding and Implementation of the Storm of Instructions and Protocols During the COVID-19 Pandemic
date: 2020-05-22
journal: Am J Med Qual
DOI: 10.1177/1062860620925538
sha: 682ec312f1d83ed54e60659fed36a7f631f4e365
doc_id: 780441
cord_uid: 0p5dum4v

nan

To the Editor:

During the hectic last few weeks, we in medical service teams have noticed a recurrent pattern of a storm of frequent updating of instructions, which not rarely turn previous instructions upside down. The latter leads to much learning and requires leaping from one learning behavior (LB) to another. 1-4 LB consists of activities through which data are obtained and processed. Frequent arrival of new protocols should result in frequent leaping from one LB to another. Herein we suggest a time-out protocol (TOP) with built-in immediate questions, which forces the reader to act hypothetically under the new instructions (activity). TOPs resulted in dramatically improved safety in surgery. 5 It uses an interactive internet form. Every instruction is followed by an immediate question, answered no, yes, or need additional explanation. Using computers, the organizer follows team members and identifies people and elements needing re-explanations or clarification, respectively.

Our protocol begins with the following highlights:

• • The coronavirus is a respiratory virus.

• • Infective drops adhere to surfaces. Without adhesion drops infect through the air, primarily by spray-producing procedures. Inhalation is not a spray-producer.

Actions needed by staff while donning protective gear and approaching a patient suspected of being infected:

• • Objects that can impair the integrity of the protection must be removed. • • Tie robe laces to tighten around the body.

• Mankind is facing one of the most threatening crises ever. Usually one is required to read protocols and sign that he/she read and understood them. With frequent changes, this is not enough. System managers should go the extra mile to make sure that instructions were read and understood. We suggest here a TOP for individual staff members that does not allow shallow reading (if at all) and insists on verification of understanding of the various lines of instructions. We have every reason to believe that implementation of this approach would lead to much better adherence to guidelines and protocols as we continue fighting the coronavirus pandemic. 

Time to follow guidelines, protocols, and structured procedures in medical care and time to leap out

De-freezing frozen patient management

Does the implementation of quality standards freeze action modes? Total Quality Management & Business Excellence

Better patient safety: implementing exploration and exploitation learning in daily medical practice

World Health Organization. New Checklist to Help Make Surgery Safer

Ayala Kobo-Greenhut https://orcid.org/0000-0002-6022-8328