id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
tcb-764	Engelson, Leslie	Training Presentations, Webcasts, and Webinars	2013-08-01	2	.pdf	application/pdf	905	62	50	This webinar will explore the use of customer service surveys, focus groups, quality initiatives, benchmarking, and other methods to evaluate and assess the work that we do. This webinar will de- scribe two patron-driven acquisitions (PDA) models -- (1) buying print books based on interlibrary loan borrowing requests and (2) the current e-book model working with an e-book aggregator and/or a library book vendor -- and will describe several approaches for evaluating the success and effectiveness of both models.	cache/tcb-764.pdf	txt/tcb-764.txt