id author title date pages extension mime words sentence flesch summary cache txt 2v23vt17x9b Sehrazat G. Mart Public Service in the Absence of Accountability: Street-Level Bureaucrats' Occupational Ideology and Responsiveness to Citizens 2021 .txt text/plain 133 5 16 Because the social reality is much more complex than what written policies can cover, bureaucratic discretion is a fundamental component of policy implementation. By drawing from interviews conducted with municipal and ministry officials that implement large-scale urban transformation projects that target informal settlement neighborhoods in two cities of Turkey (Istanbul and Bursa), this thesis shows that, in the absence of accountability, occupational ideology becomes crucial in shaping how bureaucrats approach implementation and how they treat citizens. cache/2v23vt17x9b.txt txt/2v23vt17x9b.txt