id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
tl-1934	Mailander, Nita	Quality Assurance in an Academic Library Contact Center	2020-10-22	4	.pdf	application/pdf	1904	122	51	Including quality assurance measures in the academic library contact center designed to meet library customer needs regardless of physical location is an effective, distinctive approach to providing library services. library services.	cache/tl-1934.pdf	txt/tl-1934.txt