id author title date pages extension mime words sentence flesch summary cache txt pipe-0208 Jason Martin “That’s how we do things around here”: Organizational culture (and change) in libraries 2012 .html text/html 4489 242 61 A small focus group may not get you the same level of understanding as a full ethnographic study would, but it will uncover some aspects of the context in which library users interact with our resources and services. If the focus group results in ideas to improve services or systems, library directors might be more willing to provide resources to expand ethnographic studies of library users. cache/pipe-0208.html txt/pipe-0208.txt