id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
ital-2241	Chan, Ian; Ly, Pearl; Meulemans, Yvonne Nalani	Extending IM beyond the Reference Desk: A Case Study on the Integration of Chat Reference and Library-Wide Instant Messaging Network	2012-09-10	20	.pdf	application/pdf	6634	322	45	Nicole Johnston, “Improving the Reference and Information Experience of Students in Regional Areas—Does an Instant Messaging Service Make a Difference?” (paper presented at 4th ALIA New Librarians Symposium, December 5–6, 2008, Melbourne, Australia), http://eprints.jcu.edu.au/2076(accessed August 17, 2011); and Alan Cockerill, “Open Source for IM Reference: OpenFire, Fastpath and Spark” (workshop presented at Fair Shake of the Open Source Bottle, Griffith University, Queensland College of Art, Brisbane, Australia, November 20, 2009), http://www.quloc.org.au/download.php?doc_id=6932&site_id=255 (accessed August 4, 2011). Openfire supports internal IM networks at educational institutions such as the University of Pennsylvania, Central Michigan University, and University of California, San Francisco.	cache/ital-2241.pdf	txt/ital-2241.txt