id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
istl-2449		Assessing Customer Satisfaction at the NIST Research Library: Essential Tool for Future Planning			.html	text/html	2820	173	49	It was also important to learn whether the time had come to implement new tools such as the blog to communicate with library customers or perhaps enhance communications among customers by means of a wiki. Preventing duplication of research effort, stimulating innovative thinking, publishing in a refereed journal, presenting at a conference, and making critical decisions were of highest value to library customers.	cache/istl-2449.html	txt/istl-2449.txt