id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
istl-2441		Evolution of Reference: A New Service Model for Science and Engineering Libraries			.html	text/html	5285	248	48	In a time of shrinking budgets and changing user behavior the library was forced to rethink it reference services to be cost effective and provide quality service at the same time.  Additionally, the surveys showed that customers were placing little value on traditional types of reference service.	cache/istl-2441.html	txt/istl-2441.txt