id author title date pages extension mime words sentence flesch summary cache txt istl-1646 Reinventing Reference: How Libraries Deliver Value in the Age of Google [Review] .html text/html 1277 48 38 Part Two, Reference 2.0, begins with Gary Golden's Academic Library Reference Trends and Forecasts, which calls for the adaptation of library reference services to changes in higher education: student demographics (including the persistence of the digital divide), technologies such as mobile computing and social media, the economic ecosystem, and faculty make-up. Unfortunately, Justin Hoenke's chapter on public library reference services doesn't entirely mitigate the effects of its predecessor, although its argument is clearer: in order to survive, public reference librarians must become collaborators and educators in addition to their traditional roles. cache/istl-1646.html txt/istl-1646.txt