id	sid	tid	token	lemma	pos
crl-16006	1	1	leveraging	leverage	VERB
crl-16006	1	2	lean	lean	ADJ
crl-16006	1	3	six	six	NUM
crl-16006	1	4	sigma	sigma	NOUN
crl-16006	1	5	to	to	ADP
crl-16006	1	6	culture	culture	NOUN
crl-16006	1	7	,	,	PUNCT
crl-16006	1	8	nurture	nurture	NOUN
crl-16006	1	9	,	,	PUNCT
crl-16006	1	10	and	and	CCONJ
crl-16006	1	11	sustain	sustain	VERB
crl-16006	1	12	assessment	assessment	NOUN
crl-16006	1	13	and	and	CCONJ
crl-16006	1	14	change	change	NOUN
crl-16006	1	15	in	in	ADP
crl-16006	1	16	the	the	DET
crl-16006	1	17	academic	academic	ADJ
crl-16006	1	18	library	library	NOUN
crl-16006	1	19	environment	environment	NOUN
crl-16006	1	20	sarah	sarah	PROPN
crl-16006	1	21	anne	anne	PROPN
crl-16006	1	22	murphy	murphy	PROPN
crl-16006	1	23	this	this	DET
crl-16006	1	24	paper	paper	NOUN
crl-16006	1	25	explores	explore	VERB
crl-16006	1	26	the	the	DET
crl-16006	1	27	application	application	NOUN
crl-16006	1	28	of	of	ADP
crl-16006	1	29	lean	lean	ADJ
crl-16006	1	30	six	six	NUM
crl-16006	1	31	sigma	sigma	NOUN
crl-16006	1	32	,	,	PUNCT
crl-16006	1	33	a	a	DET
crl-16006	1	34	business	business	NOUN
crl-16006	1	35	improvement	improvement	NOUN
crl-16006	1	36	philosophy	philosophy	NOUN
crl-16006	1	37	and	and	CCONJ
crl-16006	1	38	methodology	methodology	NOUN
crl-16006	1	39	,	,	PUNCT
crl-16006	1	40	in	in	ADP
crl-16006	1	41	the	the	DET
crl-16006	1	42	academic	academic	ADJ
crl-16006	1	43	library	library	NOUN
crl-16006	1	44	envi­	envi­	NOUN
crl-16006	1	45	ronment	ronment	NOUN
crl-16006	1	46	as	as	SCONJ
crl-16006	1	47	one	one	NUM
crl-16006	1	48	means	mean	VERB
crl-16006	1	49	to	to	PART
crl-16006	1	50	nurture	nurture	VERB
crl-16006	1	51	and	and	CCONJ
crl-16006	1	52	sustain	sustain	VERB
crl-16006	1	53	a	a	DET
crl-16006	1	54	culture	culture	NOUN
crl-16006	1	55	of	of	ADP
crl-16006	1	56	assessment	assessment	NOUN
crl-16006	1	57	and	and	CCONJ
crl-16006	1	58	change	change	NOUN
crl-16006	1	59	.	.	PUNCT
crl-16006	2	1	it	it	PRON
crl-16006	2	2	includes	include	VERB
crl-16006	2	3	an	an	DET
crl-16006	2	4	overview	overview	NOUN
crl-16006	2	5	of	of	ADP
crl-16006	2	6	the	the	DET
crl-16006	2	7	philosophy	philosophy	NOUN
crl-16006	2	8	and	and	CCONJ
crl-16006	2	9	an	an	DET
crl-16006	2	10	example	example	NOUN
crl-16006	2	11	of	of	ADP
crl-16006	2	12	an	an	DET
crl-16006	2	13	actual	actual	ADJ
crl-16006	2	14	virtual	virtual	ADJ
crl-16006	2	15	reference	reference	NOUN
crl-16006	2	16	improvement	improvement	NOUN
crl-16006	2	17	project	project	NOUN
crl-16006	2	18	that	that	PRON
crl-16006	2	19	was	be	AUX
crl-16006	2	20	conducted	conduct	VERB
crl-16006	2	21	using	use	VERB
crl-16006	2	22	lean	lean	ADJ
crl-16006	2	23	six	six	NUM
crl-16006	2	24	sigma	sigma	NOUN
crl-16006	2	25	tools	tool	NOUN
crl-16006	2	26	and	and	CCONJ
crl-16006	2	27	principles	principle	NOUN
crl-16006	2	28	at	at	ADP
crl-16006	2	29	the	the	DET
crl-16006	2	30	ohio	ohio	PROPN
crl-16006	2	31	state	state	PROPN
crl-16006	2	32	university	university	PROPN
crl-16006	2	33	libraries	library	NOUN
crl-16006	2	34	.	.	PUNCT
crl-16006	3	1	it	it	PRON
crl-16006	3	2	concludes	conclude	VERB
crl-16006	3	3	with	with	ADP
crl-16006	3	4	a	a	DET
crl-16006	3	5	discussion	discussion	NOUN
crl-16006	3	6	of	of	ADP
crl-16006	3	7	the	the	DET
crl-16006	3	8	benefits	benefit	NOUN
crl-16006	3	9	and	and	CCONJ
crl-16006	3	10	limitations	limitation	NOUN
crl-16006	3	11	of	of	ADP
crl-16006	3	12	deploying	deploy	VERB
crl-16006	3	13	a	a	DET
crl-16006	3	14	lean	lean	ADJ
crl-16006	3	15	six	six	NUM
crl-16006	3	16	sigma	sigma	PROPN
crl-16006	3	17	initiative	initiative	NOUN
crl-16006	3	18	within	within	ADP
crl-16006	3	19	a	a	DET
crl-16006	3	20	library	library	NOUN
crl-16006	3	21	organization	organization	NOUN
crl-16006	3	22	.	.	PUNCT
crl-16006	4	1	he	he	PRON
crl-16006	4	2	library	library	PROPN
crl-16006	4	3	community	community	NOUN
crl-16006	4	4	has	have	AUX
crl-16006	4	5	recently	recently	ADV
crl-16006	4	6	developed	develop	VERB
crl-16006	4	7	a	a	DET
crl-16006	4	8	renewed	renew	VERB
crl-16006	4	9	interest	interest	NOUN
crl-16006	4	10	in	in	ADP
crl-16006	4	11	assessment	assessment	NOUN
crl-16006	4	12	,	,	PUNCT
crl-16006	4	13	with	with	ADP
crl-16006	4	14	numerous	numerous	ADJ
crl-16006	4	15	conferences	conference	NOUN
crl-16006	4	16	exploring	explore	VERB
crl-16006	4	17	the	the	DET
crl-16006	4	18	issue	issue	NOUN
crl-16006	4	19	arranged	arrange	VERB
crl-16006	4	20	by	by	ADP
crl-16006	4	21	professional	professional	ADJ
crl-16006	4	22	organizations	organization	NOUN
crl-16006	4	23	and	and	CCONJ
crl-16006	4	24	groups.1	groups.1	NOUN
crl-16006	4	25	while	while	SCONJ
crl-16006	4	26	some	some	PRON
crl-16006	4	27	highlight	highlight	VERB
crl-16006	4	28	the	the	DET
crl-16006	4	29	technical	technical	ADJ
crl-16006	4	30	aspects	aspect	NOUN
crl-16006	4	31	of	of	ADP
crl-16006	4	32	collecting	collect	VERB
crl-16006	4	33	statistics	statistic	NOUN
crl-16006	4	34	and	and	CCONJ
crl-16006	4	35	other	other	ADJ
crl-16006	4	36	forms	form	NOUN
crl-16006	4	37	of	of	ADP
crl-16006	4	38	output	output	NOUN
crl-16006	4	39	data	datum	NOUN
crl-16006	4	40	,	,	PUNCT
crl-16006	4	41	others	other	NOUN
crl-16006	4	42	explore	explore	VERB
crl-16006	4	43	the	the	DET
crl-16006	4	44	linkage	linkage	NOUN
crl-16006	4	45	of	of	ADP
crl-16006	4	46	data	datum	NOUN
crl-16006	4	47	to	to	ADP
crl-16006	4	48	outcomes	outcome	NOUN
crl-16006	4	49	.	.	PUNCT
crl-16006	5	1	a	a	DET
crl-16006	5	2	few	few	ADJ
crl-16006	5	3	have	have	AUX
crl-16006	5	4	touched	touch	VERB
crl-16006	5	5	on	on	ADP
crl-16006	5	6	the	the	DET
crl-16006	5	7	need	need	NOUN
crl-16006	5	8	to	to	PART
crl-16006	5	9	foster	foster	VERB
crl-16006	5	10	a	a	DET
crl-16006	5	11	culture	culture	NOUN
crl-16006	5	12	of	of	ADP
crl-16006	5	13	assessment	assessment	NOUN
crl-16006	5	14	within	within	ADP
crl-16006	5	15	a	a	DET
crl-16006	5	16	library	library	NOUN
crl-16006	5	17	organization	organization	NOUN
crl-16006	5	18	,	,	PUNCT
crl-16006	5	19	leading	lead	VERB
crl-16006	5	20	to	to	ADP
crl-16006	5	21	questions	question	NOUN
crl-16006	5	22	of	of	ADP
crl-16006	5	23	how	how	SCONJ
crl-16006	5	24	such	such	DET
crl-16006	5	25	a	a	DET
crl-16006	5	26	culture	culture	NOUN
crl-16006	5	27	is	be	AUX
crl-16006	5	28	created	create	VERB
crl-16006	5	29	,	,	PUNCT
crl-16006	5	30	nurtured	nurture	VERB
crl-16006	5	31	,	,	PUNCT
crl-16006	5	32	and	and	CCONJ
crl-16006	5	33	sustained	sustain	VERB
crl-16006	5	34	.	.	PUNCT
crl-16006	6	1	fortunately	fortunately	ADV
crl-16006	6	2	,	,	PUNCT
crl-16006	6	3	the	the	DET
crl-16006	6	4	library	library	NOUN
crl-16006	6	5	community	community	NOUN
crl-16006	6	6	can	can	AUX
crl-16006	6	7	borrow	borrow	VERB
crl-16006	6	8	a	a	DET
crl-16006	6	9	number	number	NOUN
crl-16006	6	10	of	of	ADP
crl-16006	6	11	philosophies	philosophy	NOUN
crl-16006	6	12	and	and	CCONJ
crl-16006	6	13	methodologies	methodology	NOUN
crl-16006	6	14	from	from	ADP
crl-16006	6	15	business	business	NOUN
crl-16006	6	16	that	that	PRON
crl-16006	6	17	have	have	AUX
crl-16006	6	18	proved	prove	VERB
crl-16006	6	19	successful	successful	ADJ
crl-16006	6	20	in	in	ADP
crl-16006	6	21	creating	create	VERB
crl-16006	6	22	organizations	organization	NOUN
crl-16006	6	23	that	that	PRON
crl-16006	6	24	are	be	AUX
crl-16006	6	25	responsive	responsive	ADJ
crl-16006	6	26	to	to	PART
crl-16006	6	27	change	change	VERB
crl-16006	6	28	.	.	PUNCT
crl-16006	7	1	this	this	DET
crl-16006	7	2	paper	paper	NOUN
crl-16006	7	3	will	will	AUX
crl-16006	7	4	focus	focus	VERB
crl-16006	7	5	on	on	ADP
crl-16006	7	6	lean	lean	ADJ
crl-16006	7	7	six	six	NUM
crl-16006	7	8	sigma	sigma	NOUN
crl-16006	7	9	,	,	PUNCT
crl-16006	7	10	a	a	DET
crl-16006	7	11	business	business	NOUN
crl-16006	7	12	improvement	improvement	NOUN
crl-16006	7	13	methodology	methodology	NOUN
crl-16006	7	14	that	that	PRON
crl-16006	7	15	offers	offer	VERB
crl-16006	7	16	an	an	DET
crl-16006	7	17	organization	organization	NOUN
crl-16006	7	18	a	a	DET
crl-16006	7	19	framework	framework	NOUN
crl-16006	7	20	and	and	CCONJ
crl-16006	7	21	tools	tool	NOUN
crl-16006	7	22	to	to	PART
crl-16006	7	23	identify	identify	VERB
crl-16006	7	24	,	,	PUNCT
crl-16006	7	25	approach	approach	VERB
crl-16006	7	26	,	,	PUNCT
crl-16006	7	27	and	and	CCONJ
crl-16006	7	28	prioritize	prioritize	VERB
crl-16006	7	29	quality	quality	NOUN
crl-16006	7	30	improvement	improvement	NOUN
crl-16006	7	31	initiatives	initiative	NOUN
crl-16006	7	32	to	to	PART
crl-16006	7	33	reduce	reduce	VERB
crl-16006	7	34	variation	variation	NOUN
crl-16006	7	35	and	and	CCONJ
crl-16006	7	36	waste	waste	NOUN
crl-16006	7	37	.	.	PUNCT
crl-16006	8	1	it	it	PRON
crl-16006	8	2	will	will	AUX
crl-16006	8	3	begin	begin	VERB
crl-16006	8	4	with	with	ADP
crl-16006	8	5	an	an	DET
crl-16006	8	6	overview	overview	NOUN
crl-16006	8	7	of	of	ADP
crl-16006	8	8	the	the	DET
crl-16006	8	9	lean	lean	ADJ
crl-16006	8	10	six	six	NUM
crl-16006	8	11	sigma	sigma	NOUN
crl-16006	8	12	philosophy	philosophy	NOUN
crl-16006	8	13	and	and	CCONJ
crl-16006	8	14	its	its	PRON
crl-16006	8	15	application	application	NOUN
crl-16006	8	16	in	in	ADP
crl-16006	8	17	a	a	DET
crl-16006	8	18	service	service	NOUN
crl-16006	8	19	environment	environment	NOUN
crl-16006	8	20	.	.	PUNCT
crl-16006	9	1	it	it	PRON
crl-16006	9	2	will	will	AUX
crl-16006	9	3	then	then	ADV
crl-16006	9	4	explore	explore	VERB
crl-16006	9	5	the	the	DET
crl-16006	9	6	application	application	NOUN
crl-16006	9	7	of	of	ADP
crl-16006	9	8	lean	lean	ADJ
crl-16006	9	9	six	six	NUM
crl-16006	9	10	sigma	sigma	NOUN
crl-16006	9	11	in	in	ADP
crl-16006	9	12	an	an	DET
crl-16006	9	13	academic	academic	ADJ
crl-16006	9	14	research	research	NOUN
crl-16006	9	15	library	library	NOUN
crl-16006	9	16	,	,	PUNCT
crl-16006	9	17	using	use	VERB
crl-16006	9	18	an	an	DET
crl-16006	9	19	actual	actual	ADJ
crl-16006	9	20	virtual	virtual	ADJ
crl-16006	9	21	reference	reference	NOUN
crl-16006	9	22	improvement	improvement	NOUN
crl-16006	9	23	project	project	NOUN
crl-16006	9	24	at	at	ADP
crl-16006	9	25	the	the	DET
crl-16006	9	26	ohio	ohio	PROPN
crl-16006	9	27	state	state	PROPN
crl-16006	9	28	university	university	PROPN
crl-16006	9	29	libraries	library	NOUN
crl-16006	9	30	as	as	ADP
crl-16006	9	31	an	an	DET
crl-16006	9	32	example	example	NOUN
crl-16006	9	33	.	.	PUNCT
crl-16006	10	1	it	it	PRON
crl-16006	10	2	will	will	AUX
crl-16006	10	3	conclude	conclude	VERB
crl-16006	10	4	with	with	ADP
crl-16006	10	5	a	a	DET
crl-16006	10	6	discussion	discussion	NOUN
crl-16006	10	7	of	of	ADP
crl-16006	10	8	the	the	DET
crl-16006	10	9	benefits	benefit	NOUN
crl-16006	10	10	and	and	CCONJ
crl-16006	10	11	limitations	limitation	NOUN
crl-16006	10	12	of	of	ADP
crl-16006	10	13	using	use	VERB
crl-16006	10	14	lean	lean	ADJ
crl-16006	10	15	six	six	NUM
crl-16006	10	16	sigma	sigma	NOUN
crl-16006	10	17	within	within	ADP
crl-16006	10	18	a	a	DET
crl-16006	10	19	library	library	NOUN
crl-16006	10	20	environment	environment	NOUN
crl-16006	10	21	to	to	PART
crl-16006	10	22	create	create	VERB
crl-16006	10	23	and	and	CCONJ
crl-16006	10	24	sustain	sustain	VERB
crl-16006	10	25	a	a	DET
crl-16006	10	26	culture	culture	NOUN
crl-16006	10	27	of	of	ADP
crl-16006	10	28	assessment	assessment	NOUN
crl-16006	10	29	and	and	CCONJ
crl-16006	10	30	change	change	NOUN
crl-16006	10	31	.	.	PUNCT
crl-16006	11	1	lean	lean	VERB
crl-16006	11	2	six	six	NUM
crl-16006	11	3	sigma	sigma	NOUN
crl-16006	11	4	in	in	ADP
crl-16006	11	5	the	the	DET
crl-16006	11	6	service	service	NOUN
crl-16006	11	7	environment	environment	NOUN
crl-16006	11	8	lean	lean	ADJ
crl-16006	11	9	six	six	NUM
crl-16006	11	10	sigma	sigma	NOUN
crl-16006	11	11	represents	represent	VERB
crl-16006	11	12	the	the	DET
crl-16006	11	13	amalgamation	amalgamation	NOUN
crl-16006	11	14	of	of	ADP
crl-16006	11	15	lean	lean	ADJ
crl-16006	11	16	manufacturing	manufacturing	NOUN
crl-16006	11	17	and	and	CCONJ
crl-16006	11	18	the	the	DET
crl-16006	11	19	six	six	NUM
crl-16006	11	20	sigma	sigma	PROPN
crl-16006	11	21	process	process	PROPN
crl-16006	11	22	improvement	improvement	PROPN
crl-16006	11	23	philososarah	philososarah	PROPN
crl-16006	11	24	anne	anne	PROPN
crl-16006	11	25	murphy	murphy	PROPN
crl-16006	11	26	is	be	AUX
crl-16006	11	27	coordinator	coordinator	NOUN
crl-16006	11	28	of	of	ADP
crl-16006	11	29	research	research	NOUN
crl-16006	11	30	and	and	CCONJ
crl-16006	11	31	reference	reference	NOUN
crl-16006	11	32	at	at	ADP
crl-16006	11	33	the	the	DET
crl-16006	11	34	ohio	ohio	PROPN
crl-16006	11	35	state	state	PROPN
crl-16006	11	36	university	university	PROPN
crl-16006	11	37	libraries	library	NOUN
crl-16006	11	38	;	;	PUNCT
crl-16006	11	39	e	e	X
crl-16006	11	40	-	-	NOUN
crl-16006	11	41	mail	mail	NOUN
crl-16006	11	42	:	:	PUNCT
crl-16006	11	43	murphy.465@osu.edu	murphy.465@osu.edu	PROPN
crl-16006	11	44	.	.	PUNCT
crl-16006	12	1	215	215	NUM
crl-16006	12	2	mailto:murphy.465@osu.edu	mailto:murphy.465@osu.edu	NOUN
crl-16006	12	3	216	216	NUM
crl-16006	12	4	college	college	PROPN
crl-16006	12	5	&	&	CCONJ
crl-16006	12	6	research	research	PROPN
crl-16006	12	7	libraries	library	NOUN
crl-16006	12	8	may	may	AUX
crl-16006	12	9	2009	2009	NUM
crl-16006	12	10	phies.2	phies.2	PROPN
crl-16006	12	11	while	while	SCONJ
crl-16006	12	12	lean	lean	ADJ
crl-16006	12	13	manufacturing	manufacturing	NOUN
crl-16006	12	14	focuses	focus	VERB
crl-16006	12	15	on	on	ADP
crl-16006	12	16	eliminating	eliminate	VERB
crl-16006	12	17	waste	waste	NOUN
crl-16006	12	18	in	in	ADP
crl-16006	12	19	production	production	NOUN
crl-16006	12	20	processes	process	NOUN
crl-16006	12	21	and	and	CCONJ
crl-16006	12	22	improving	improve	VERB
crl-16006	12	23	flow	flow	NOUN
crl-16006	12	24	,	,	PUNCT
crl-16006	12	25	six	six	NUM
crl-16006	12	26	sigma	sigma	NOUN
crl-16006	12	27	focuses	focus	VERB
crl-16006	12	28	on	on	ADP
crl-16006	12	29	eliminating	eliminate	VERB
crl-16006	12	30	variation	variation	NOUN
crl-16006	12	31	by	by	ADP
crl-16006	12	32	identifying	identify	VERB
crl-16006	12	33	its	its	PRON
crl-16006	12	34	root	root	NOUN
crl-16006	12	35	causes	cause	NOUN
crl-16006	12	36	.	.	PUNCT
crl-16006	13	1	both	both	DET
crl-16006	13	2	systems	system	NOUN
crl-16006	13	3	are	be	AUX
crl-16006	13	4	structured	structure	VERB
crl-16006	13	5	as	as	ADP
crl-16006	13	6	change	change	NOUN
crl-16006	13	7	initiatives	initiative	NOUN
crl-16006	13	8	and	and	CCONJ
crl-16006	13	9	offer	offer	VERB
crl-16006	13	10	tools	tool	NOUN
crl-16006	13	11	,	,	PUNCT
crl-16006	13	12	strategies	strategy	NOUN
crl-16006	13	13	,	,	PUNCT
crl-16006	13	14	and	and	CCONJ
crl-16006	13	15	,	,	PUNCT
crl-16006	13	16	most	most	ADV
crl-16006	13	17	important	important	ADJ
crl-16006	13	18	,	,	PUNCT
crl-16006	13	19	a	a	DET
crl-16006	13	20	discipline	discipline	NOUN
crl-16006	13	21	for	for	ADP
crl-16006	13	22	identifying	identify	VERB
crl-16006	13	23	and	and	CCONJ
crl-16006	13	24	eliminating	eliminate	VERB
crl-16006	13	25	inefficiencies	inefficiency	NOUN
crl-16006	13	26	,	,	PUNCT
crl-16006	13	27	defects	defect	NOUN
crl-16006	13	28	,	,	PUNCT
crl-16006	13	29	and	and	CCONJ
crl-16006	13	30	errors	error	NOUN
crl-16006	13	31	within	within	ADP
crl-16006	13	32	an	an	DET
crl-16006	13	33	organization	organization	NOUN
crl-16006	13	34	’s	’s	PART
crl-16006	13	35	processes	process	NOUN
crl-16006	13	36	to	to	PART
crl-16006	13	37	accelerate	accelerate	VERB
crl-16006	13	38	improvements	improvement	NOUN
crl-16006	13	39	in	in	ADP
crl-16006	13	40	customer	customer	NOUN
crl-16006	13	41	satisfaction	satisfaction	NOUN
crl-16006	13	42	,	,	PUNCT
crl-16006	13	43	cost	cost	NOUN
crl-16006	13	44	,	,	PUNCT
crl-16006	13	45	quality	quality	NOUN
crl-16006	13	46	,	,	PUNCT
crl-16006	13	47	process	process	NOUN
crl-16006	13	48	speed	speed	NOUN
crl-16006	13	49	,	,	PUNCT
crl-16006	13	50	and	and	CCONJ
crl-16006	13	51	invested	invest	VERB
crl-16006	13	52	capital	capital	NOUN
crl-16006	13	53	.	.	PUNCT
crl-16006	14	1	both	both	DET
crl-16006	14	2	systems	system	NOUN
crl-16006	14	3	are	be	AUX
crl-16006	14	4	project	project	NOUN
crl-16006	14	5	based	base	VERB
crl-16006	14	6	,	,	PUNCT
crl-16006	14	7	and	and	CCONJ
crl-16006	14	8	complement	complement	VERB
crl-16006	14	9	each	each	DET
crl-16006	14	10	other	other	ADJ
crl-16006	14	11	,	,	PUNCT
crl-16006	14	12	emphasizing	emphasize	VERB
crl-16006	14	13	the	the	DET
crl-16006	14	14	collection	collection	NOUN
crl-16006	14	15	of	of	ADP
crl-16006	14	16	data	datum	NOUN
crl-16006	14	17	to	to	PART
crl-16006	14	18	inform	inform	VERB
crl-16006	14	19	and	and	CCONJ
crl-16006	14	20	drive	drive	VERB
crl-16006	14	21	change	change	NOUN
crl-16006	14	22	.	.	PUNCT
crl-16006	15	1	while	while	SCONJ
crl-16006	15	2	six	six	NUM
crl-16006	15	3	sigma	sigma	NOUN
crl-16006	15	4	focuses	focus	VERB
crl-16006	15	5	on	on	ADP
crl-16006	15	6	bringing	bring	VERB
crl-16006	15	7	a	a	DET
crl-16006	15	8	process	process	NOUN
crl-16006	15	9	into	into	ADP
crl-16006	15	10	statistical	statistical	ADJ
crl-16006	15	11	control	control	NOUN
crl-16006	15	12	,	,	PUNCT
crl-16006	15	13	lean	lean	ADJ
crl-16006	15	14	functions	function	NOUN
crl-16006	15	15	to	to	PART
crl-16006	15	16	improve	improve	VERB
crl-16006	15	17	process	process	NOUN
crl-16006	15	18	speed	speed	NOUN
crl-16006	15	19	and	and	CCONJ
crl-16006	15	20	reduce	reduce	VERB
crl-16006	15	21	invested	invest	VERB
crl-16006	15	22	capital	capital	NOUN
crl-16006	15	23	.	.	PUNCT
crl-16006	16	1	originally	originally	ADV
crl-16006	16	2	conceived	conceive	VERB
crl-16006	16	3	for	for	ADP
crl-16006	16	4	the	the	DET
crl-16006	16	5	manufacturing	manufacturing	NOUN
crl-16006	16	6	environment	environment	NOUN
crl-16006	16	7	,	,	PUNCT
crl-16006	16	8	lean	lean	ADJ
crl-16006	16	9	six	six	NUM
crl-16006	16	10	sigma	sigma	NOUN
crl-16006	16	11	translates	translate	VERB
crl-16006	16	12	well	well	ADV
crl-16006	16	13	to	to	PART
crl-16006	16	14	service	service	NOUN
crl-16006	16	15	industries	industry	NOUN
crl-16006	16	16	such	such	ADJ
crl-16006	16	17	as	as	ADP
crl-16006	16	18	libraries	library	NOUN
crl-16006	16	19	.	.	PUNCT
crl-16006	17	1	service	service	NOUN
crl-16006	17	2	products	product	NOUN
crl-16006	17	3	have	have	VERB
crl-16006	17	4	unique	unique	ADJ
crl-16006	17	5	attributes	attribute	NOUN
crl-16006	17	6	that	that	PRON
crl-16006	17	7	distinguish	distinguish	VERB
crl-16006	17	8	them	they	PRON
crl-16006	17	9	from	from	ADP
crl-16006	17	10	durable	durable	ADJ
crl-16006	17	11	goods.3	goods.3	ADV
crl-16006	17	12	most	most	ADV
crl-16006	17	13	markedly	markedly	ADV
crl-16006	17	14	,	,	PUNCT
crl-16006	17	15	services	service	NOUN
crl-16006	17	16	are	be	AUX
crl-16006	17	17	both	both	PRON
crl-16006	17	18	intangible	intangible	ADJ
crl-16006	17	19	and	and	CCONJ
crl-16006	17	20	heterogeneous	heterogeneous	ADJ
crl-16006	17	21	,	,	PUNCT
crl-16006	17	22	inviting	invite	VERB
crl-16006	17	23	variability	variability	NOUN
crl-16006	17	24	in	in	ADP
crl-16006	17	25	processes	process	NOUN
crl-16006	17	26	as	as	SCONJ
crl-16006	17	27	customers	customer	NOUN
crl-16006	17	28	and	and	CCONJ
crl-16006	17	29	providers	provider	NOUN
crl-16006	17	30	contribute	contribute	VERB
crl-16006	17	31	to	to	ADP
crl-16006	17	32	the	the	DET
crl-16006	17	33	inputs	input	NOUN
crl-16006	17	34	and	and	CCONJ
crl-16006	17	35	outputs	output	NOUN
crl-16006	17	36	of	of	ADP
crl-16006	17	37	the	the	DET
crl-16006	17	38	service	service	NOUN
crl-16006	17	39	product	product	NOUN
crl-16006	17	40	.	.	PUNCT
crl-16006	18	1	services	service	NOUN
crl-16006	18	2	are	be	AUX
crl-16006	18	3	perishable	perishable	ADJ
crl-16006	18	4	,	,	PUNCT
crl-16006	18	5	challenging	challenging	ADJ
crl-16006	18	6	organizations	organization	NOUN
crl-16006	18	7	to	to	PART
crl-16006	18	8	schedule	schedule	VERB
crl-16006	18	9	employees	employee	NOUN
crl-16006	18	10	to	to	PART
crl-16006	18	11	accommodate	accommodate	VERB
crl-16006	18	12	fluctuations	fluctuation	NOUN
crl-16006	18	13	in	in	ADP
crl-16006	18	14	customer	customer	NOUN
crl-16006	18	15	demand	demand	NOUN
crl-16006	18	16	.	.	PUNCT
crl-16006	19	1	the	the	DET
crl-16006	19	2	customer	customer	NOUN
crl-16006	19	3	also	also	ADV
crl-16006	19	4	functions	function	NOUN
crl-16006	19	5	as	as	ADP
crl-16006	19	6	a	a	DET
crl-16006	19	7	co	co	NOUN
crl-16006	19	8	-	-	NOUN
crl-16006	19	9	producer	producer	NOUN
crl-16006	19	10	throughout	throughout	ADP
crl-16006	19	11	the	the	DET
crl-16006	19	12	service	service	NOUN
crl-16006	19	13	process	process	NOUN
crl-16006	19	14	,	,	PUNCT
crl-16006	19	15	consuming	consume	VERB
crl-16006	19	16	the	the	DET
crl-16006	19	17	product	product	NOUN
crl-16006	19	18	as	as	SCONJ
crl-16006	19	19	it	it	PRON
crl-16006	19	20	is	be	AUX
crl-16006	19	21	created	create	VERB
crl-16006	19	22	.	.	PUNCT
crl-16006	20	1	traditionally	traditionally	ADV
crl-16006	20	2	,	,	PUNCT
crl-16006	20	3	lean	lean	VERB
crl-16006	20	4	six	six	NUM
crl-16006	20	5	sigma	sigma	PROPN
crl-16006	20	6	project	project	NOUN
crl-16006	20	7	success	success	NOUN
crl-16006	20	8	is	be	AUX
crl-16006	20	9	defined	define	VERB
crl-16006	20	10	in	in	ADP
crl-16006	20	11	terms	term	NOUN
crl-16006	20	12	of	of	ADP
crl-16006	20	13	revenues	revenue	NOUN
crl-16006	20	14	minus	minus	ADP
crl-16006	20	15	costs	cost	NOUN
crl-16006	20	16	.	.	PUNCT
crl-16006	21	1	the	the	DET
crl-16006	21	2	value	value	NOUN
crl-16006	21	3	a	a	DET
crl-16006	21	4	customer	customer	NOUN
crl-16006	21	5	perceives	perceive	VERB
crl-16006	21	6	in	in	ADP
crl-16006	21	7	a	a	DET
crl-16006	21	8	service	service	NOUN
crl-16006	21	9	or	or	CCONJ
crl-16006	21	10	product	product	NOUN
crl-16006	21	11	influences	influence	NOUN
crl-16006	21	12	revenue	revenue	NOUN
crl-16006	21	13	positively	positively	ADV
crl-16006	21	14	,	,	PUNCT
crl-16006	21	15	generating	generate	VERB
crl-16006	21	16	increased	increase	VERB
crl-16006	21	17	profits	profit	NOUN
crl-16006	21	18	.	.	PUNCT
crl-16006	22	1	libraries	library	NOUN
crl-16006	22	2	can	can	AUX
crl-16006	22	3	focus	focus	VERB
crl-16006	22	4	on	on	ADP
crl-16006	22	5	maximizing	maximize	VERB
crl-16006	22	6	customer	customer	NOUN
crl-16006	22	7	value	value	NOUN
crl-16006	22	8	and	and	CCONJ
crl-16006	22	9	minimizing	minimize	VERB
crl-16006	22	10	cost	cost	NOUN
crl-16006	22	11	when	when	SCONJ
crl-16006	22	12	conducting	conduct	VERB
crl-16006	22	13	a	a	DET
crl-16006	22	14	lean	lean	ADJ
crl-16006	22	15	six	six	NUM
crl-16006	22	16	sigma	sigma	PROPN
crl-16006	22	17	initiative	initiative	NOUN
crl-16006	22	18	.	.	PUNCT
crl-16006	23	1	all	all	DET
crl-16006	23	2	nonprofit	nonprofit	ADJ
crl-16006	23	3	organizations	organization	NOUN
crl-16006	23	4	,	,	PUNCT
crl-16006	23	5	including	include	VERB
crl-16006	23	6	libraries	library	NOUN
crl-16006	23	7	,	,	PUNCT
crl-16006	23	8	must	must	AUX
crl-16006	23	9	maximize	maximize	VERB
crl-16006	23	10	customer	customer	NOUN
crl-16006	23	11	value	value	NOUN
crl-16006	23	12	to	to	PART
crl-16006	23	13	remain	remain	VERB
crl-16006	23	14	relevant	relevant	ADJ
crl-16006	23	15	by	by	ADP
crl-16006	23	16	focusing	focus	VERB
crl-16006	23	17	on	on	ADP
crl-16006	23	18	the	the	DET
crl-16006	23	19	customer	customer	NOUN
crl-16006	23	20	’s	’s	PUNCT
crl-16006	23	21	perceived	perceive	VERB
crl-16006	23	22	benefits	benefit	NOUN
crl-16006	23	23	minus	minus	CCONJ
crl-16006	23	24	their	their	PRON
crl-16006	23	25	perceived	perceive	VERB
crl-16006	23	26	costs	cost	NOUN
crl-16006	23	27	or	or	CCONJ
crl-16006	23	28	liabilities	liability	NOUN
crl-16006	23	29	for	for	ADP
crl-16006	23	30	using	use	VERB
crl-16006	23	31	the	the	DET
crl-16006	23	32	organization	organization	NOUN
crl-16006	23	33	’s	’s	PART
crl-16006	23	34	products	product	NOUN
crl-16006	23	35	or	or	CCONJ
crl-16006	23	36	services.4	services.4	NOUN
crl-16006	23	37	benefits	benefit	NOUN
crl-16006	23	38	and	and	CCONJ
crl-16006	23	39	liabilities	liability	NOUN
crl-16006	23	40	reflect	reflect	VERB
crl-16006	23	41	not	not	PART
crl-16006	23	42	only	only	ADV
crl-16006	23	43	the	the	DET
crl-16006	23	44	tangible	tangible	ADJ
crl-16006	23	45	and	and	CCONJ
crl-16006	23	46	economic	economic	ADJ
crl-16006	23	47	consequences	consequence	NOUN
crl-16006	23	48	of	of	ADP
crl-16006	23	49	consuming	consume	VERB
crl-16006	23	50	a	a	DET
crl-16006	23	51	product	product	NOUN
crl-16006	23	52	or	or	CCONJ
crl-16006	23	53	service	service	NOUN
crl-16006	23	54	,	,	PUNCT
crl-16006	23	55	but	but	CCONJ
crl-16006	23	56	include	include	VERB
crl-16006	23	57	the	the	DET
crl-16006	23	58	psychological	psychological	ADJ
crl-16006	23	59	and	and	CCONJ
crl-16006	23	60	convenience	convenience	NOUN
crl-16006	23	61	aspects	aspect	NOUN
crl-16006	23	62	of	of	ADP
crl-16006	23	63	using	use	VERB
crl-16006	23	64	that	that	DET
crl-16006	23	65	service	service	NOUN
crl-16006	23	66	.	.	PUNCT
crl-16006	24	1	why	why	SCONJ
crl-16006	24	2	should	should	AUX
crl-16006	24	3	a	a	DET
crl-16006	24	4	library	library	NOUN
crl-16006	24	5	organization	organization	NOUN
crl-16006	24	6	concern	concern	NOUN
crl-16006	24	7	itself	itself	PRON
crl-16006	24	8	with	with	ADP
crl-16006	24	9	adapting	adapt	VERB
crl-16006	24	10	lean	lean	ADJ
crl-16006	24	11	six	six	NUM
crl-16006	24	12	sigma	sigma	NOUN
crl-16006	24	13	for	for	ADP
crl-16006	24	14	eliminating	eliminate	VERB
crl-16006	24	15	variation	variation	NOUN
crl-16006	24	16	,	,	PUNCT
crl-16006	24	17	defects	defect	NOUN
crl-16006	24	18	,	,	PUNCT
crl-16006	24	19	errors	error	NOUN
crl-16006	24	20	,	,	PUNCT
crl-16006	24	21	and	and	CCONJ
crl-16006	24	22	inefficiencies	inefficiency	NOUN
crl-16006	24	23	in	in	ADP
crl-16006	24	24	their	their	PRON
crl-16006	24	25	processes	process	NOUN
crl-16006	24	26	?	?	PUNCT
crl-16006	25	1	the	the	DET
crl-16006	25	2	costs	cost	NOUN
crl-16006	25	3	of	of	ADP
crl-16006	25	4	quality	quality	NOUN
crl-16006	25	5	are	be	AUX
crl-16006	25	6	often	often	ADV
crl-16006	25	7	unseen	unseen	ADJ
crl-16006	25	8	within	within	ADP
crl-16006	25	9	an	an	DET
crl-16006	25	10	organization.5	organization.5	PROPN
crl-16006	25	11	poor	poor	ADJ
crl-16006	25	12	quality	quality	NOUN
crl-16006	25	13	that	that	PRON
crl-16006	25	14	results	result	VERB
crl-16006	25	15	from	from	ADP
crl-16006	25	16	products	product	NOUN
crl-16006	25	17	or	or	CCONJ
crl-16006	25	18	services	service	NOUN
crl-16006	25	19	not	not	PART
crl-16006	25	20	meeting	meet	VERB
crl-16006	25	21	customer	customer	NOUN
crl-16006	25	22	needs	need	NOUN
crl-16006	25	23	,	,	PUNCT
crl-16006	25	24	for	for	ADP
crl-16006	25	25	example	example	NOUN
crl-16006	25	26	,	,	PUNCT
crl-16006	25	27	leads	lead	VERB
crl-16006	25	28	to	to	ADP
crl-16006	25	29	complaints	complaint	NOUN
crl-16006	25	30	,	,	PUNCT
crl-16006	25	31	rework	rework	NOUN
crl-16006	25	32	,	,	PUNCT
crl-16006	25	33	delays	delay	NOUN
crl-16006	25	34	,	,	PUNCT
crl-16006	25	35	sales	sale	NOUN
crl-16006	25	36	loss	loss	NOUN
crl-16006	25	37	,	,	PUNCT
crl-16006	25	38	and	and	CCONJ
crl-16006	25	39	other	other	ADJ
crl-16006	25	40	consequences	consequence	NOUN
crl-16006	25	41	that	that	PRON
crl-16006	25	42	require	require	VERB
crl-16006	25	43	both	both	CCONJ
crl-16006	25	44	human	human	ADJ
crl-16006	25	45	and	and	CCONJ
crl-16006	25	46	financial	financial	ADJ
crl-16006	25	47	resources	resource	NOUN
crl-16006	25	48	to	to	PART
crl-16006	25	49	address	address	VERB
crl-16006	25	50	.	.	PUNCT
crl-16006	26	1	good	good	ADJ
crl-16006	26	2	quality	quality	NOUN
crl-16006	26	3	requires	require	VERB
crl-16006	26	4	product	product	NOUN
crl-16006	26	5	testing	testing	NOUN
crl-16006	26	6	,	,	PUNCT
crl-16006	26	7	quality	quality	NOUN
crl-16006	26	8	improvement	improvement	NOUN
crl-16006	26	9	teams	team	NOUN
crl-16006	26	10	and	and	CCONJ
crl-16006	26	11	initiatives	initiative	NOUN
crl-16006	26	12	,	,	PUNCT
crl-16006	26	13	process	process	NOUN
crl-16006	26	14	error	error	NOUN
crl-16006	26	15	-	-	PUNCT
crl-16006	26	16	proofing	proof	VERB
crl-16006	26	17	,	,	PUNCT
crl-16006	26	18	and	and	CCONJ
crl-16006	26	19	other	other	ADJ
crl-16006	26	20	activities	activity	NOUN
crl-16006	26	21	to	to	PART
crl-16006	26	22	ensure	ensure	VERB
crl-16006	26	23	that	that	SCONJ
crl-16006	26	24	the	the	DET
crl-16006	26	25	customer	customer	NOUN
crl-16006	26	26	does	do	AUX
crl-16006	26	27	not	not	PART
crl-16006	26	28	receive	receive	VERB
crl-16006	26	29	a	a	DET
crl-16006	26	30	poor	poor	ADJ
crl-16006	26	31	quality	quality	NOUN
crl-16006	26	32	product	product	NOUN
crl-16006	26	33	or	or	CCONJ
crl-16006	26	34	service	service	NOUN
crl-16006	26	35	.	.	PUNCT
crl-16006	27	1	good	good	ADJ
crl-16006	27	2	quality	quality	NOUN
crl-16006	27	3	also	also	ADV
crl-16006	27	4	requires	require	VERB
crl-16006	27	5	the	the	DET
crl-16006	27	6	dedication	dedication	NOUN
crl-16006	27	7	of	of	ADP
crl-16006	27	8	significant	significant	ADJ
crl-16006	27	9	human	human	ADJ
crl-16006	27	10	and	and	CCONJ
crl-16006	27	11	financial	financial	ADJ
crl-16006	27	12	resources	resource	NOUN
crl-16006	27	13	.	.	PUNCT
crl-16006	28	1	when	when	SCONJ
crl-16006	28	2	variation	variation	NOUN
crl-16006	28	3	within	within	ADP
crl-16006	28	4	a	a	DET
crl-16006	28	5	process	process	NOUN
crl-16006	28	6	or	or	CCONJ
crl-16006	28	7	waste	waste	NOUN
crl-16006	28	8	increases	increase	NOUN
crl-16006	28	9	,	,	PUNCT
crl-16006	28	10	the	the	DET
crl-16006	28	11	costs	cost	NOUN
crl-16006	28	12	of	of	ADP
crl-16006	28	13	both	both	CCONJ
crl-16006	28	14	good	good	ADJ
crl-16006	28	15	and	and	CCONJ
crl-16006	28	16	poor	poor	ADJ
crl-16006	28	17	quality	quality	NOUN
crl-16006	28	18	increase	increase	NOUN
crl-16006	28	19	,	,	PUNCT
crl-16006	28	20	as	as	SCONJ
crl-16006	28	21	both	both	PRON
crl-16006	28	22	require	require	VERB
crl-16006	28	23	the	the	DET
crl-16006	28	24	identification	identification	NOUN
crl-16006	28	25	of	of	ADP
crl-16006	28	26	deficiencies	deficiency	NOUN
crl-16006	28	27	caused	cause	VERB
crl-16006	28	28	by	by	ADP
crl-16006	28	29	errors	error	NOUN
crl-16006	28	30	in	in	ADP
crl-16006	28	31	products	product	NOUN
crl-16006	28	32	or	or	CCONJ
crl-16006	28	33	inefficiencies	inefficiency	NOUN
crl-16006	28	34	in	in	ADP
crl-16006	28	35	processes	process	NOUN
crl-16006	28	36	to	to	PART
crl-16006	28	37	address	address	VERB
crl-16006	28	38	.	.	PUNCT
crl-16006	29	1	the	the	DET
crl-16006	29	2	lean	lean	ADJ
crl-16006	29	3	six	six	NUM
crl-16006	29	4	sigma	sigma	PROPN
crl-16006	29	5	discipline	discipline	NOUN
crl-16006	29	6	provides	provide	VERB
crl-16006	29	7	a	a	DET
crl-16006	29	8	formal	formal	ADJ
crl-16006	29	9	learning	learning	NOUN
crl-16006	29	10	process	process	NOUN
crl-16006	29	11	and	and	CCONJ
crl-16006	29	12	infrastructure	infrastructure	NOUN
crl-16006	29	13	for	for	ADP
crl-16006	29	14	studying	study	VERB
crl-16006	29	15	these	these	DET
crl-16006	29	16	issues	issue	NOUN
crl-16006	29	17	.	.	PUNCT
crl-16006	30	1	as	as	SCONJ
crl-16006	30	2	noted	note	VERB
crl-16006	30	3	by	by	ADP
crl-16006	30	4	gee	gee	NOUN
crl-16006	30	5	,	,	PUNCT
crl-16006	30	6	with	with	ADP
crl-16006	30	7	an	an	DET
crl-16006	30	8	analogy	analogy	NOUN
crl-16006	30	9	to	to	ADP
crl-16006	30	10	teaching	teach	VERB
crl-16006	30	11	a	a	DET
crl-16006	30	12	child	child	NOUN
crl-16006	30	13	to	to	PART
crl-16006	30	14	ride	ride	VERB
crl-16006	30	15	a	a	DET
crl-16006	30	16	bike	bike	NOUN
crl-16006	30	17	:	:	PUNCT
crl-16006	30	18	“	"	PUNCT
crl-16006	30	19	businesses	business	NOUN
crl-16006	30	20	wobble	wobble	VERB
crl-16006	30	21	,	,	PUNCT
crl-16006	30	22	too	too	ADV
crl-16006	30	23	,	,	PUNCT
crl-16006	30	24	in	in	ADP
crl-16006	30	25	their	their	PRON
crl-16006	30	26	processes	process	NOUN
crl-16006	30	27	and	and	CCONJ
crl-16006	30	28	,	,	PUNCT
crl-16006	30	29	in	in	ADP
crl-16006	30	30	six	six	NUM
crl-16006	30	31	sigma	sigma	PROPN
crl-16006	30	32	terminology	terminology	NOUN
crl-16006	30	33	,	,	PUNCT
crl-16006	30	34	this	this	DET
crl-16006	30	35	wobbling	wobbling	NOUN
crl-16006	30	36	is	be	AUX
crl-16006	30	37	the	the	DET
crl-16006	30	38	variation	variation	NOUN
crl-16006	30	39	that	that	PRON
crl-16006	30	40	needs	need	VERB
crl-16006	30	41	continual	continual	ADJ
crl-16006	30	42	feedback	feedback	NOUN
crl-16006	30	43	to	to	PART
crl-16006	30	44	help	help	VERB
crl-16006	30	45	correct	correct	VERB
crl-16006	30	46	and	and	CCONJ
crl-16006	30	47	stabilize	stabilize	VERB
crl-16006	30	48	.	.	PUNCT
crl-16006	31	1	unlike	unlike	ADP
crl-16006	31	2	riding	ride	VERB
crl-16006	31	3	a	a	DET
crl-16006	31	4	bike	bike	NOUN
crl-16006	31	5	,	,	PUNCT
crl-16006	31	6	wherein	wherein	SCONJ
crl-16006	31	7	once	once	ADV
crl-16006	31	8	learned	learn	VERB
crl-16006	31	9	,	,	PUNCT
crl-16006	31	10	it	it	PRON
crl-16006	31	11	becomes	become	VERB
crl-16006	31	12	natural	natural	ADJ
crl-16006	31	13	and	and	CCONJ
crl-16006	31	14	smooth	smooth	ADJ
crl-16006	31	15	going	going	NOUN
crl-16006	31	16	,	,	PUNCT
crl-16006	31	17	businesses	business	NOUN
crl-16006	31	18	continue	continue	VERB
crl-16006	31	19	to	to	PART
crl-16006	31	20	wobble	wobble	VERB
crl-16006	31	21	in	in	ADP
crl-16006	31	22	their	their	PRON
crl-16006	31	23	processes	process	NOUN
crl-16006	31	24	and	and	CCONJ
crl-16006	31	25	may	may	AUX
crl-16006	31	26	fall	fall	VERB
crl-16006	31	27	and	and	CCONJ
crl-16006	31	28	not	not	PART
crl-16006	31	29	be	be	AUX
crl-16006	31	30	able	able	ADJ
crl-16006	31	31	to	to	PART
crl-16006	31	32	get	get	VERB
crl-16006	31	33	back	back	ADV
crl-16006	31	34	up	up	ADV
crl-16006	31	35	.	.	PUNCT
crl-16006	32	1	the	the	DET
crl-16006	32	2	institution	institution	NOUN
crl-16006	32	3	of	of	ADP
crl-16006	32	4	six	six	NUM
crl-16006	32	5	sigma	sigma	PROPN
crl-16006	32	6	methodology	methodology	NOUN
crl-16006	32	7	is	be	AUX
crl-16006	32	8	a	a	DET
crl-16006	32	9	closed	closed	ADJ
crl-16006	32	10	feedback	feedback	NOUN
crl-16006	32	11	loop	loop	NOUN
crl-16006	32	12	to	to	PART
crl-16006	32	13	prevent	prevent	VERB
crl-16006	32	14	instability	instability	NOUN
crl-16006	32	15	in	in	ADP
crl-16006	32	16	processes	process	NOUN
crl-16006	32	17	.	.	PUNCT
crl-16006	32	18	”6	”6	SPACE
crl-16006	33	1	lean	lean	ADJ
crl-16006	33	2	six	six	NUM
crl-16006	33	3	sigma	sigma	PROPN
crl-16006	33	4	initiatives	initiative	NOUN
crl-16006	33	5	are	be	AUX
crl-16006	33	6	usually	usually	ADV
crl-16006	33	7	organizationwide	organizationwide	ADJ
crl-16006	33	8	and	and	CCONJ
crl-16006	33	9	structured	structure	VERB
crl-16006	33	10	hierarchically	hierarchically	ADV
crl-16006	33	11	with	with	ADP
crl-16006	33	12	a	a	DET
crl-16006	33	13	project	project	NOUN
crl-16006	33	14	champion	champion	NOUN
crl-16006	33	15	at	at	ADP
crl-16006	33	16	the	the	DET
crl-16006	33	17	top	top	NOUN
crl-16006	33	18	,	,	PUNCT
crl-16006	33	19	followed	follow	VERB
crl-16006	33	20	by	by	ADP
crl-16006	33	21	master	master	NOUN
crl-16006	33	22	black	black	ADJ
crl-16006	33	23	belts	belt	NOUN
crl-16006	33	24	,	,	PUNCT
crl-16006	33	25	black	black	ADJ
crl-16006	33	26	belts	belt	NOUN
crl-16006	33	27	,	,	PUNCT
crl-16006	33	28	green	green	ADJ
crl-16006	33	29	belts	belt	NOUN
crl-16006	33	30	,	,	PUNCT
crl-16006	33	31	and	and	CCONJ
crl-16006	33	32	project	project	NOUN
crl-16006	33	33	leveraging	leverage	VERB
crl-16006	33	34	lean	lean	ADJ
crl-16006	33	35	six	six	NUM
crl-16006	33	36	sigma	sigma	PROPN
crl-16006	33	37	217	217	NUM
crl-16006	33	38	team	team	NOUN
crl-16006	33	39	members	member	NOUN
crl-16006	33	40	.	.	PUNCT
crl-16006	34	1	individuals	individual	NOUN
crl-16006	34	2	at	at	ADP
crl-16006	34	3	each	each	DET
crl-16006	34	4	level	level	NOUN
crl-16006	34	5	within	within	ADP
crl-16006	34	6	the	the	DET
crl-16006	34	7	hierarchy	hierarchy	NOUN
crl-16006	34	8	are	be	AUX
crl-16006	34	9	educated	educate	VERB
crl-16006	34	10	and	and	CCONJ
crl-16006	34	11	trained	train	VERB
crl-16006	34	12	in	in	ADP
crl-16006	34	13	lean	lean	ADJ
crl-16006	34	14	six	six	NUM
crl-16006	34	15	sigma	sigma	PROPN
crl-16006	34	16	techniques	technique	NOUN
crl-16006	34	17	and	and	CCONJ
crl-16006	34	18	philosophy	philosophy	NOUN
crl-16006	34	19	to	to	PART
crl-16006	34	20	implement	implement	VERB
crl-16006	34	21	improvement	improvement	NOUN
crl-16006	34	22	programs	program	NOUN
crl-16006	34	23	effectively	effectively	ADV
crl-16006	34	24	.	.	PUNCT
crl-16006	35	1	the	the	DET
crl-16006	35	2	project	project	NOUN
crl-16006	35	3	champion	champion	NOUN
crl-16006	35	4	is	be	AUX
crl-16006	35	5	responsible	responsible	ADJ
crl-16006	35	6	for	for	ADP
crl-16006	35	7	driving	drive	VERB
crl-16006	35	8	the	the	DET
crl-16006	35	9	vision	vision	NOUN
crl-16006	35	10	of	of	ADP
crl-16006	35	11	the	the	DET
crl-16006	35	12	organization	organization	NOUN
crl-16006	35	13	’s	’s	PART
crl-16006	35	14	lean	lean	ADJ
crl-16006	35	15	six	six	NUM
crl-16006	35	16	sigma	sigma	PROPN
crl-16006	35	17	initiative	initiative	NOUN
crl-16006	35	18	,	,	PUNCT
crl-16006	35	19	by	by	ADP
crl-16006	35	20	prioritizing	prioritize	VERB
crl-16006	35	21	and	and	CCONJ
crl-16006	35	22	selecting	select	VERB
crl-16006	35	23	projects	project	NOUN
crl-16006	35	24	for	for	ADP
crl-16006	35	25	completion	completion	NOUN
crl-16006	35	26	,	,	PUNCT
crl-16006	35	27	and	and	CCONJ
crl-16006	35	28	empowering	empower	VERB
crl-16006	35	29	and	and	CCONJ
crl-16006	35	30	providing	provide	VERB
crl-16006	35	31	resources	resource	NOUN
crl-16006	35	32	for	for	SCONJ
crl-16006	35	33	the	the	DET
crl-16006	35	34	project	project	NOUN
crl-16006	35	35	teams	team	NOUN
crl-16006	35	36	to	to	PART
crl-16006	35	37	conduct	conduct	VERB
crl-16006	35	38	their	their	PRON
crl-16006	35	39	work	work	NOUN
crl-16006	35	40	.	.	PUNCT
crl-16006	36	1	master	master	NOUN
crl-16006	36	2	black	black	ADJ
crl-16006	36	3	belts	belt	NOUN
crl-16006	36	4	are	be	AUX
crl-16006	36	5	lean	lean	ADJ
crl-16006	36	6	six	six	NUM
crl-16006	36	7	sigma	sigma	PROPN
crl-16006	36	8	experts	expert	NOUN
crl-16006	36	9	,	,	PUNCT
crl-16006	36	10	having	having	AUX
crl-16006	36	11	been	be	AUX
crl-16006	36	12	trained	train	VERB
crl-16006	36	13	in	in	ADP
crl-16006	36	14	the	the	DET
crl-16006	36	15	lean	lean	ADJ
crl-16006	36	16	six	six	NUM
crl-16006	36	17	sigma	sigma	PROPN
crl-16006	36	18	black	black	ADJ
crl-16006	36	19	belt	belt	NOUN
crl-16006	36	20	body	body	NOUN
crl-16006	36	21	of	of	ADP
crl-16006	36	22	knowledge	knowledge	NOUN
crl-16006	36	23	and	and	CCONJ
crl-16006	36	24	successfully	successfully	ADV
crl-16006	36	25	completed	complete	VERB
crl-16006	36	26	a	a	DET
crl-16006	36	27	number	number	NOUN
crl-16006	36	28	of	of	ADP
crl-16006	36	29	lean	lean	ADJ
crl-16006	36	30	six	six	NUM
crl-16006	36	31	sigma	sigma	NOUN
crl-16006	36	32	projects	project	NOUN
crl-16006	36	33	.	.	PUNCT
crl-16006	37	1	master	master	NOUN
crl-16006	37	2	black	black	ADJ
crl-16006	37	3	belts	belt	NOUN
crl-16006	37	4	are	be	AUX
crl-16006	37	5	responsible	responsible	ADJ
crl-16006	37	6	for	for	ADP
crl-16006	37	7	coaching	coaching	NOUN
crl-16006	37	8	,	,	PUNCT
crl-16006	37	9	training	training	NOUN
crl-16006	37	10	,	,	PUNCT
crl-16006	37	11	and	and	CCONJ
crl-16006	37	12	mentoring	mentor	VERB
crl-16006	37	13	black	black	ADJ
crl-16006	37	14	belts	belt	NOUN
crl-16006	37	15	within	within	ADP
crl-16006	37	16	the	the	DET
crl-16006	37	17	organization	organization	NOUN
crl-16006	37	18	and	and	CCONJ
crl-16006	37	19	serve	serve	VERB
crl-16006	37	20	as	as	ADP
crl-16006	37	21	the	the	DET
crl-16006	37	22	resident	resident	ADJ
crl-16006	37	23	expert	expert	NOUN
crl-16006	37	24	on	on	ADP
crl-16006	37	25	the	the	DET
crl-16006	37	26	lean	lean	ADJ
crl-16006	37	27	six	six	NUM
crl-16006	37	28	sigma	sigma	PROPN
crl-16006	37	29	methodology	methodology	NOUN
crl-16006	37	30	and	and	CCONJ
crl-16006	37	31	associated	associate	VERB
crl-16006	37	32	quality	quality	NOUN
crl-16006	37	33	tools	tool	NOUN
crl-16006	37	34	.	.	PUNCT
crl-16006	38	1	black	black	ADJ
crl-16006	38	2	belts	belt	NOUN
crl-16006	38	3	have	have	AUX
crl-16006	38	4	also	also	ADV
crl-16006	38	5	received	receive	VERB
crl-16006	38	6	training	training	NOUN
crl-16006	38	7	in	in	ADP
crl-16006	38	8	the	the	DET
crl-16006	38	9	lean	lean	ADJ
crl-16006	38	10	six	six	NUM
crl-16006	38	11	sigma	sigma	PROPN
crl-16006	38	12	black	black	ADJ
crl-16006	38	13	belt	belt	NOUN
crl-16006	38	14	body	body	NOUN
crl-16006	38	15	of	of	ADP
crl-16006	38	16	knowledge	knowledge	NOUN
crl-16006	38	17	and	and	CCONJ
crl-16006	38	18	receive	receive	VERB
crl-16006	38	19	coaching	coaching	NOUN
crl-16006	38	20	and	and	CCONJ
crl-16006	38	21	support	support	NOUN
crl-16006	38	22	from	from	ADP
crl-16006	38	23	the	the	DET
crl-16006	38	24	master	master	NOUN
crl-16006	38	25	black	black	ADJ
crl-16006	38	26	belts	belt	NOUN
crl-16006	38	27	.	.	PUNCT
crl-16006	39	1	black	black	ADJ
crl-16006	39	2	belts	belt	NOUN
crl-16006	39	3	are	be	AUX
crl-16006	39	4	responsible	responsible	ADJ
crl-16006	39	5	for	for	ADP
crl-16006	39	6	leading	lead	VERB
crl-16006	39	7	and	and	CCONJ
crl-16006	39	8	implementing	implement	VERB
crl-16006	39	9	an	an	DET
crl-16006	39	10	organization	organization	NOUN
crl-16006	39	11	’s	’s	NUM
crl-16006	39	12	lean	lean	ADJ
crl-16006	39	13	six	six	NUM
crl-16006	39	14	sigma	sigma	NOUN
crl-16006	39	15	projects	project	NOUN
crl-16006	39	16	and	and	CCONJ
crl-16006	39	17	training	train	VERB
crl-16006	39	18	the	the	DET
crl-16006	39	19	green	green	ADJ
crl-16006	39	20	belts	belt	NOUN
crl-16006	39	21	within	within	ADP
crl-16006	39	22	an	an	DET
crl-16006	39	23	organization	organization	NOUN
crl-16006	39	24	to	to	PART
crl-16006	39	25	assist	assist	VERB
crl-16006	39	26	them	they	PRON
crl-16006	39	27	.	.	PUNCT
crl-16006	40	1	green	green	ADJ
crl-16006	40	2	belts	belt	NOUN
crl-16006	40	3	have	have	AUX
crl-16006	40	4	received	receive	VERB
crl-16006	40	5	training	training	NOUN
crl-16006	40	6	in	in	ADP
crl-16006	40	7	the	the	DET
crl-16006	40	8	lean	lean	ADJ
crl-16006	40	9	six	six	NUM
crl-16006	40	10	sigma	sigma	PROPN
crl-16006	40	11	green	green	PROPN
crl-16006	40	12	belt	belt	PROPN
crl-16006	40	13	body	body	NOUN
crl-16006	40	14	of	of	ADP
crl-16006	40	15	knowledge	knowledge	NOUN
crl-16006	40	16	and	and	CCONJ
crl-16006	40	17	serve	serve	VERB
crl-16006	40	18	on	on	ADP
crl-16006	40	19	teams	team	NOUN
crl-16006	40	20	led	lead	VERB
crl-16006	40	21	by	by	ADP
crl-16006	40	22	black	black	ADJ
crl-16006	40	23	belts	belt	NOUN
crl-16006	40	24	.	.	PUNCT
crl-16006	41	1	a	a	DET
crl-16006	41	2	project	project	NOUN
crl-16006	41	3	team	team	NOUN
crl-16006	41	4	member	member	NOUN
crl-16006	41	5	represents	represent	VERB
crl-16006	41	6	any	any	DET
crl-16006	41	7	other	other	ADJ
crl-16006	41	8	individual	individual	NOUN
crl-16006	41	9	who	who	PRON
crl-16006	41	10	serves	serve	VERB
crl-16006	41	11	on	on	ADP
crl-16006	41	12	a	a	DET
crl-16006	41	13	project	project	NOUN
crl-16006	41	14	team	team	NOUN
crl-16006	41	15	.	.	PUNCT
crl-16006	42	1	lean	lean	VERB
crl-16006	42	2	six	six	NUM
crl-16006	42	3	sigma	sigma	PROPN
crl-16006	42	4	projects	project	NOUN
crl-16006	42	5	focus	focus	VERB
crl-16006	42	6	on	on	ADP
crl-16006	42	7	variables	variable	NOUN
crl-16006	42	8	that	that	PRON
crl-16006	42	9	customers	customer	NOUN
crl-16006	42	10	define	define	VERB
crl-16006	42	11	as	as	ADP
crl-16006	42	12	“	"	PUNCT
crl-16006	42	13	critical	critical	ADJ
crl-16006	42	14	to	to	ADP
crl-16006	42	15	quality	quality	NOUN
crl-16006	42	16	”	"	PUNCT
crl-16006	42	17	and	and	CCONJ
crl-16006	42	18	follow	follow	VERB
crl-16006	42	19	either	either	CCONJ
crl-16006	42	20	lean	lean	ADJ
crl-16006	42	21	’s	’s	DET
crl-16006	42	22	5s	5s	NUM
crl-16006	42	23	methodology	methodology	NOUN
crl-16006	42	24	or	or	CCONJ
crl-16006	42	25	the	the	DET
crl-16006	42	26	six	six	NUM
crl-16006	42	27	sigma	sigma	PROPN
crl-16006	42	28	’s	’s	PART
crl-16006	42	29	systematic	systematic	ADJ
crl-16006	42	30	dmaic	dmaic	ADJ
crl-16006	42	31	framework	framework	NOUN
crl-16006	42	32	.	.	PUNCT
crl-16006	43	1	since	since	SCONJ
crl-16006	43	2	the	the	DET
crl-16006	43	3	case	case	NOUN
crl-16006	43	4	study	study	NOUN
crl-16006	43	5	reported	report	VERB
crl-16006	43	6	in	in	ADP
crl-16006	43	7	this	this	DET
crl-16006	43	8	paper	paper	NOUN
crl-16006	43	9	involved	involve	VERB
crl-16006	43	10	a	a	DET
crl-16006	43	11	process	process	NOUN
crl-16006	43	12	variation	variation	NOUN
crl-16006	43	13	problem	problem	NOUN
crl-16006	43	14	,	,	PUNCT
crl-16006	43	15	the	the	DET
crl-16006	43	16	author	author	NOUN
crl-16006	43	17	will	will	AUX
crl-16006	43	18	focus	focus	VERB
crl-16006	43	19	on	on	ADP
crl-16006	43	20	describing	describe	VERB
crl-16006	43	21	the	the	DET
crl-16006	43	22	dmaic	dmaic	ADJ
crl-16006	43	23	process.7	process.7	NOUN
crl-16006	43	24	the	the	DET
crl-16006	43	25	dmaic	dmaic	ADJ
crl-16006	43	26	acronym	acronym	NOUN
crl-16006	43	27	stands	stand	VERB
crl-16006	43	28	for	for	ADP
crl-16006	43	29	define	define	NOUN
crl-16006	43	30	,	,	PUNCT
crl-16006	43	31	measure	measure	NOUN
crl-16006	43	32	,	,	PUNCT
crl-16006	43	33	analyze	analyze	NOUN
crl-16006	43	34	,	,	PUNCT
crl-16006	43	35	improve	improve	VERB
crl-16006	43	36	,	,	PUNCT
crl-16006	43	37	and	and	CCONJ
crl-16006	43	38	control	control	NOUN
crl-16006	43	39	.	.	PUNCT
crl-16006	44	1	during	during	ADP
crl-16006	44	2	the	the	DET
crl-16006	44	3	define	define	NOUN
crl-16006	44	4	phase	phase	NOUN
crl-16006	44	5	,	,	PUNCT
crl-16006	44	6	the	the	DET
crl-16006	44	7	project	project	NOUN
crl-16006	44	8	team	team	NOUN
crl-16006	44	9	drafts	draft	VERB
crl-16006	44	10	a	a	DET
crl-16006	44	11	project	project	NOUN
crl-16006	44	12	charter	charter	NOUN
crl-16006	44	13	,	,	PUNCT
crl-16006	44	14	outlining	outline	VERB
crl-16006	44	15	the	the	DET
crl-16006	44	16	scope	scope	NOUN
crl-16006	44	17	,	,	PUNCT
crl-16006	44	18	stakeholders	stakeholder	NOUN
crl-16006	44	19	,	,	PUNCT
crl-16006	44	20	desired	desire	VERB
crl-16006	44	21	outcomes	outcome	NOUN
crl-16006	44	22	,	,	PUNCT
crl-16006	44	23	and	and	CCONJ
crl-16006	44	24	timeline	timeline	NOUN
crl-16006	44	25	of	of	ADP
crl-16006	44	26	the	the	DET
crl-16006	44	27	project	project	NOUN
crl-16006	44	28	.	.	PUNCT
crl-16006	45	1	the	the	DET
crl-16006	45	2	process	process	NOUN
crl-16006	45	3	examined	examine	VERB
crl-16006	45	4	is	be	AUX
crl-16006	45	5	mapped	map	VERB
crl-16006	45	6	to	to	PART
crl-16006	45	7	determine	determine	VERB
crl-16006	45	8	the	the	DET
crl-16006	45	9	input	input	NOUN
crl-16006	45	10	variables	variable	NOUN
crl-16006	45	11	(	(	PUNCT
crl-16006	45	12	x	x	PROPN
crl-16006	45	13	)	)	PUNCT
crl-16006	45	14	,	,	PUNCT
crl-16006	45	15	which	which	PRON
crl-16006	45	16	contribute	contribute	VERB
crl-16006	45	17	to	to	ADP
crl-16006	45	18	the	the	DET
crl-16006	45	19	process	process	NOUN
crl-16006	45	20	output	output	NOUN
crl-16006	45	21	or	or	CCONJ
crl-16006	45	22	outcome	outcome	VERB
crl-16006	45	23	(	(	PUNCT
crl-16006	45	24	y	y	PROPN
crl-16006	45	25	)	)	PUNCT
crl-16006	45	26	.	.	PUNCT
crl-16006	46	1	this	this	PRON
crl-16006	46	2	is	be	AUX
crl-16006	46	3	then	then	ADV
crl-16006	46	4	represented	represent	VERB
crl-16006	46	5	by	by	ADP
crl-16006	46	6	the	the	DET
crl-16006	46	7	mathematical	mathematical	ADJ
crl-16006	46	8	function	function	NOUN
crl-16006	46	9	y	y	PROPN
crl-16006	46	10	=	=	PROPN
crl-16006	46	11	f(x	f(x	PROPN
crl-16006	46	12	)	)	PUNCT
crl-16006	46	13	.	.	PUNCT
crl-16006	47	1	thus	thus	ADV
crl-16006	47	2	,	,	PUNCT
crl-16006	47	3	if	if	SCONJ
crl-16006	47	4	a	a	DET
crl-16006	47	5	library	library	NOUN
crl-16006	47	6	was	be	AUX
crl-16006	47	7	interested	interested	ADJ
crl-16006	47	8	in	in	ADP
crl-16006	47	9	examining	examine	VERB
crl-16006	47	10	the	the	DET
crl-16006	47	11	time	time	NOUN
crl-16006	47	12	it	it	PRON
crl-16006	47	13	took	take	VERB
crl-16006	47	14	a	a	DET
crl-16006	47	15	patron	patron	NOUN
crl-16006	47	16	to	to	PART
crl-16006	47	17	request	request	VERB
crl-16006	47	18	and	and	CCONJ
crl-16006	47	19	receive	receive	VERB
crl-16006	47	20	a	a	DET
crl-16006	47	21	book	book	NOUN
crl-16006	47	22	from	from	ADP
crl-16006	47	23	another	another	DET
crl-16006	47	24	library	library	NOUN
crl-16006	47	25	,	,	PUNCT
crl-16006	47	26	the	the	DET
crl-16006	47	27	turnaround	turnaround	NOUN
crl-16006	47	28	time	time	NOUN
crl-16006	47	29	would	would	AUX
crl-16006	47	30	be	be	AUX
crl-16006	47	31	represented	represent	VERB
crl-16006	47	32	by	by	ADP
crl-16006	47	33	“	"	PUNCT
crl-16006	47	34	y.	y.	PROPN
crl-16006	47	35	”	"	PUNCT
crl-16006	47	36	all	all	PRON
crl-16006	47	37	of	of	ADP
crl-16006	47	38	the	the	DET
crl-16006	47	39	variables	variable	NOUN
crl-16006	47	40	influencing	influence	VERB
crl-16006	47	41	the	the	DET
crl-16006	47	42	turnaround	turnaround	NOUN
crl-16006	47	43	time	time	NOUN
crl-16006	47	44	for	for	ADP
crl-16006	47	45	this	this	DET
crl-16006	47	46	process	process	NOUN
crl-16006	47	47	,	,	PUNCT
crl-16006	47	48	such	such	ADJ
crl-16006	47	49	as	as	ADP
crl-16006	47	50	the	the	DET
crl-16006	47	51	time	time	NOUN
crl-16006	47	52	for	for	SCONJ
crl-16006	47	53	the	the	DET
crl-16006	47	54	patron	patron	NOUN
crl-16006	47	55	to	to	PART
crl-16006	47	56	complete	complete	VERB
crl-16006	47	57	and	and	CCONJ
crl-16006	47	58	submit	submit	VERB
crl-16006	47	59	an	an	DET
crl-16006	47	60	interlibrary	interlibrary	ADJ
crl-16006	47	61	loan	loan	NOUN
crl-16006	47	62	form	form	NOUN
crl-16006	47	63	,	,	PUNCT
crl-16006	47	64	the	the	DET
crl-16006	47	65	time	time	NOUN
crl-16006	47	66	for	for	SCONJ
crl-16006	47	67	the	the	DET
crl-16006	47	68	library	library	NOUN
crl-16006	47	69	staff	staff	NOUN
crl-16006	47	70	to	to	PART
crl-16006	47	71	process	process	VERB
crl-16006	47	72	and	and	CCONJ
crl-16006	47	73	submit	submit	VERB
crl-16006	47	74	the	the	DET
crl-16006	47	75	form	form	NOUN
crl-16006	47	76	,	,	PUNCT
crl-16006	47	77	the	the	DET
crl-16006	47	78	time	time	NOUN
crl-16006	47	79	for	for	SCONJ
crl-16006	47	80	the	the	DET
crl-16006	47	81	lending	lending	NOUN
crl-16006	47	82	library	library	NOUN
crl-16006	47	83	to	to	PART
crl-16006	47	84	retrieve	retrieve	VERB
crl-16006	47	85	and	and	CCONJ
crl-16006	47	86	process	process	VERB
crl-16006	47	87	the	the	DET
crl-16006	47	88	ill	ill	ADJ
crl-16006	47	89	request	request	NOUN
crl-16006	47	90	,	,	PUNCT
crl-16006	47	91	the	the	DET
crl-16006	47	92	time	time	NOUN
crl-16006	47	93	for	for	ADP
crl-16006	47	94	mailing	mail	VERB
crl-16006	47	95	the	the	DET
crl-16006	47	96	request	request	NOUN
crl-16006	47	97	,	,	PUNCT
crl-16006	47	98	the	the	DET
crl-16006	47	99	time	time	NOUN
crl-16006	47	100	for	for	ADP
crl-16006	47	101	the	the	DET
crl-16006	47	102	borrowing	borrowing	NOUN
crl-16006	47	103	library	library	NOUN
crl-16006	47	104	to	to	PART
crl-16006	47	105	process	process	VERB
crl-16006	47	106	the	the	DET
crl-16006	47	107	received	received	ADJ
crl-16006	47	108	book	book	NOUN
crl-16006	47	109	,	,	PUNCT
crl-16006	47	110	and	and	CCONJ
crl-16006	47	111	,	,	PUNCT
crl-16006	47	112	finally	finally	ADV
crl-16006	47	113	,	,	PUNCT
crl-16006	47	114	the	the	DET
crl-16006	47	115	time	time	NOUN
crl-16006	47	116	for	for	SCONJ
crl-16006	47	117	the	the	DET
crl-16006	47	118	patron	patron	NOUN
crl-16006	47	119	to	to	PART
crl-16006	47	120	check	check	VERB
crl-16006	47	121	the	the	DET
crl-16006	47	122	requested	request	VERB
crl-16006	47	123	book	book	NOUN
crl-16006	47	124	out	out	ADP
crl-16006	47	125	,	,	PUNCT
crl-16006	47	126	would	would	AUX
crl-16006	47	127	represented	represent	VERB
crl-16006	47	128	by	by	ADP
crl-16006	47	129	“	"	PUNCT
crl-16006	47	130	x.	x.	PROPN
crl-16006	47	131	”	"	PUNCT
crl-16006	47	132	during	during	ADP
crl-16006	47	133	the	the	DET
crl-16006	47	134	measure	measure	NOUN
crl-16006	47	135	phase	phase	NOUN
crl-16006	47	136	,	,	PUNCT
crl-16006	47	137	the	the	DET
crl-16006	47	138	project	project	NOUN
crl-16006	47	139	team	team	NOUN
crl-16006	47	140	develops	develop	VERB
crl-16006	47	141	a	a	DET
crl-16006	47	142	data	data	NOUN
crl-16006	47	143	collection	collection	NOUN
crl-16006	47	144	plan	plan	NOUN
crl-16006	47	145	to	to	PART
crl-16006	47	146	measure	measure	VERB
crl-16006	47	147	the	the	DET
crl-16006	47	148	performance	performance	NOUN
crl-16006	47	149	of	of	ADP
crl-16006	47	150	a	a	DET
crl-16006	47	151	process	process	NOUN
crl-16006	47	152	and	and	CCONJ
crl-16006	47	153	establishes	establish	VERB
crl-16006	47	154	a	a	DET
crl-16006	47	155	baseline	baseline	NOUN
crl-16006	47	156	capability	capability	NOUN
crl-16006	47	157	level	level	NOUN
crl-16006	47	158	for	for	ADP
crl-16006	47	159	the	the	DET
crl-16006	47	160	process	process	NOUN
crl-16006	47	161	.	.	PUNCT
crl-16006	48	1	the	the	DET
crl-16006	48	2	project	project	NOUN
crl-16006	48	3	team	team	NOUN
crl-16006	48	4	then	then	ADV
crl-16006	48	5	analyzes	analyze	VERB
crl-16006	48	6	the	the	DET
crl-16006	48	7	data	datum	NOUN
crl-16006	48	8	collected	collect	VERB
crl-16006	48	9	during	during	ADP
crl-16006	48	10	the	the	DET
crl-16006	48	11	analyze	analyze	NOUN
crl-16006	48	12	phase	phase	NOUN
crl-16006	48	13	,	,	PUNCT
crl-16006	48	14	with	with	ADP
crl-16006	48	15	the	the	DET
crl-16006	48	16	goal	goal	NOUN
crl-16006	48	17	to	to	PART
crl-16006	48	18	identify	identify	VERB
crl-16006	48	19	and	and	CCONJ
crl-16006	48	20	confirm	confirm	VERB
crl-16006	48	21	the	the	DET
crl-16006	48	22	root	root	NOUN
crl-16006	48	23	cause(s	cause(s	NOUN
crl-16006	48	24	)	)	PUNCT
crl-16006	48	25	of	of	ADP
crl-16006	48	26	the	the	DET
crl-16006	48	27	problems	problem	NOUN
crl-16006	48	28	identified	identify	VERB
crl-16006	48	29	or	or	CCONJ
crl-16006	48	30	opportunities	opportunity	NOUN
crl-16006	48	31	for	for	ADP
crl-16006	48	32	improvement	improvement	NOUN
crl-16006	48	33	.	.	PUNCT
crl-16006	49	1	potential	potential	ADJ
crl-16006	49	2	solutions	solution	NOUN
crl-16006	49	3	are	be	AUX
crl-16006	49	4	then	then	ADV
crl-16006	49	5	brainstormed	brainstorm	VERB
crl-16006	49	6	,	,	PUNCT
crl-16006	49	7	tried	try	VERB
crl-16006	49	8	,	,	PUNCT
crl-16006	49	9	and	and	CCONJ
crl-16006	49	10	evaluated	evaluate	VERB
crl-16006	49	11	during	during	ADP
crl-16006	49	12	the	the	DET
crl-16006	49	13	improve	improve	NOUN
crl-16006	49	14	phase	phase	NOUN
crl-16006	49	15	.	.	PUNCT
crl-16006	50	1	once	once	ADV
crl-16006	50	2	the	the	DET
crl-16006	50	3	best	good	ADJ
crl-16006	50	4	solution	solution	NOUN
crl-16006	50	5	is	be	AUX
crl-16006	50	6	identified	identify	VERB
crl-16006	50	7	,	,	PUNCT
crl-16006	50	8	a	a	DET
crl-16006	50	9	plan	plan	NOUN
crl-16006	50	10	for	for	ADP
crl-16006	50	11	implementing	implement	VERB
crl-16006	50	12	this	this	DET
crl-16006	50	13	solution	solution	NOUN
crl-16006	50	14	is	be	AUX
crl-16006	50	15	created	create	VERB
crl-16006	50	16	and	and	CCONJ
crl-16006	50	17	executed	execute	VERB
crl-16006	50	18	.	.	PUNCT
crl-16006	51	1	finally	finally	ADV
crl-16006	51	2	,	,	PUNCT
crl-16006	51	3	the	the	DET
crl-16006	51	4	team	team	NOUN
crl-16006	51	5	creates	create	VERB
crl-16006	51	6	methods	method	NOUN
crl-16006	51	7	for	for	ADP
crl-16006	51	8	monitoring	monitoring	NOUN
crl-16006	51	9	and	and	CCONJ
crl-16006	51	10	sustaining	sustain	VERB
crl-16006	51	11	the	the	DET
crl-16006	51	12	improvement	improvement	NOUN
crl-16006	51	13	during	during	ADP
crl-16006	51	14	the	the	DET
crl-16006	51	15	control	control	NOUN
crl-16006	51	16	phase	phase	NOUN
crl-16006	51	17	of	of	ADP
crl-16006	51	18	the	the	DET
crl-16006	51	19	project	project	NOUN
crl-16006	51	20	.	.	PUNCT
crl-16006	52	1	while	while	SCONJ
crl-16006	52	2	a	a	DET
crl-16006	52	3	few	few	ADJ
crl-16006	52	4	libraries	library	NOUN
crl-16006	52	5	and	and	CCONJ
crl-16006	52	6	library	library	NOUN
crl-16006	52	7	researchers	researcher	NOUN
crl-16006	52	8	have	have	AUX
crl-16006	52	9	begun	begin	VERB
crl-16006	52	10	to	to	PART
crl-16006	52	11	explore	explore	VERB
crl-16006	52	12	the	the	DET
crl-16006	52	13	application	application	NOUN
crl-16006	52	14	of	of	ADP
crl-16006	52	15	the	the	DET
crl-16006	52	16	six	six	NUM
crl-16006	52	17	sigma	sigma	NOUN
crl-16006	52	18	philosophy	philosophy	NOUN
crl-16006	52	19	and	and	CCONJ
crl-16006	52	20	methodologies	methodology	NOUN
crl-16006	52	21	for	for	ADP
crl-16006	52	22	library	library	NOUN
crl-16006	52	23	services	service	NOUN
crl-16006	52	24	,	,	PUNCT
crl-16006	52	25	there	there	PRON
crl-16006	52	26	are	be	VERB
crl-16006	52	27	currently	currently	ADV
crl-16006	52	28	no	no	DET
crl-16006	52	29	reports	report	NOUN
crl-16006	52	30	of	of	ADP
crl-16006	52	31	libraries	library	NOUN
crl-16006	52	32	adopting	adopt	VERB
crl-16006	52	33	lean	lean	ADJ
crl-16006	52	34	six	six	NUM
crl-16006	52	35	sigma	sigma	NOUN
crl-16006	52	36	for	for	ADP
crl-16006	52	37	improving	improve	VERB
crl-16006	52	38	their	their	PRON
crl-16006	52	39	organizational	organizational	ADJ
crl-16006	52	40	efficiency	efficiency	NOUN
crl-16006	52	41	and	and	CCONJ
crl-16006	52	42	effectiveness.8	effectiveness.8	PROPN
crl-16006	52	43	outside	outside	ADP
crl-16006	52	44	of	of	ADP
crl-16006	52	45	libraries	library	NOUN
crl-16006	52	46	,	,	PUNCT
crl-16006	52	47	lean	lean	ADJ
crl-16006	52	48	six	six	NUM
crl-16006	52	49	sigma	sigma	NOUN
crl-16006	52	50	has	have	AUX
crl-16006	52	51	been	be	AUX
crl-16006	52	52	shown	show	VERB
crl-16006	52	53	to	to	PART
crl-16006	52	54	improve	improve	VERB
crl-16006	52	55	the	the	DET
crl-16006	52	56	efficiency	efficiency	NOUN
crl-16006	52	57	and	and	CCONJ
crl-16006	52	58	effectiveness	effectiveness	NOUN
crl-16006	52	59	of	of	ADP
crl-16006	52	60	service	service	NOUN
crl-16006	52	61	products	product	NOUN
crl-16006	52	62	with	with	ADP
crl-16006	52	63	processes	process	NOUN
crl-16006	52	64	similar	similar	ADJ
crl-16006	52	65	to	to	ADP
crl-16006	52	66	those	those	PRON
crl-16006	52	67	found	find	VERB
crl-16006	52	68	in	in	ADP
crl-16006	52	69	library	library	NOUN
crl-16006	53	1	organizations.9	organizations.9	NOUN
crl-16006	53	2	application	application	NOUN
crl-16006	53	3	of	of	ADP
crl-16006	53	4	lean	lean	ADJ
crl-16006	53	5	six	six	NUM
crl-16006	53	6	sigma	sigma	NOUN
crl-16006	53	7	in	in	ADP
crl-16006	53	8	an	an	DET
crl-16006	53	9	academic	academic	ADJ
crl-16006	53	10	research	research	NOUN
crl-16006	53	11	library	library	NOUN
crl-16006	53	12	the	the	DET
crl-16006	53	13	author	author	NOUN
crl-16006	53	14	of	of	ADP
crl-16006	53	15	this	this	DET
crl-16006	53	16	paper	paper	NOUN
crl-16006	53	17	received	receive	VERB
crl-16006	53	18	training	training	NOUN
crl-16006	53	19	in	in	ADP
crl-16006	53	20	the	the	DET
crl-16006	53	21	lean	lean	ADJ
crl-16006	53	22	six	six	NUM
crl-16006	53	23	sigma	sigma	PROPN
crl-16006	53	24	black	black	ADJ
crl-16006	53	25	belt	belt	NOUN
crl-16006	53	26	body	body	NOUN
crl-16006	53	27	218	218	NUM
crl-16006	53	28	college	college	PROPN
crl-16006	53	29	&	&	CCONJ
crl-16006	53	30	research	research	PROPN
crl-16006	53	31	libraries	library	NOUN
crl-16006	53	32	may	may	AUX
crl-16006	53	33	2009	2009	NUM
crl-16006	53	34	of	of	ADP
crl-16006	53	35	knowledge	knowledge	NOUN
crl-16006	53	36	in	in	ADP
crl-16006	53	37	the	the	DET
crl-16006	53	38	fall	fall	NOUN
crl-16006	53	39	of	of	ADP
crl-16006	53	40	2006	2006	NUM
crl-16006	53	41	and	and	CCONJ
crl-16006	53	42	participated	participate	VERB
crl-16006	53	43	on	on	ADP
crl-16006	53	44	project	project	NOUN
crl-16006	53	45	teams	team	NOUN
crl-16006	53	46	outside	outside	ADP
crl-16006	53	47	the	the	DET
crl-16006	53	48	library	library	NOUN
crl-16006	53	49	organization	organization	NOUN
crl-16006	53	50	to	to	PART
crl-16006	53	51	gain	gain	VERB
crl-16006	53	52	experience	experience	NOUN
crl-16006	53	53	.	.	PUNCT
crl-16006	54	1	an	an	DET
crl-16006	54	2	opportunity	opportunity	NOUN
crl-16006	54	3	arose	arise	VERB
crl-16006	54	4	in	in	ADP
crl-16006	54	5	the	the	DET
crl-16006	54	6	spring	spring	NOUN
crl-16006	54	7	of	of	ADP
crl-16006	54	8	2008	2008	NUM
crl-16006	54	9	to	to	PART
crl-16006	54	10	conduct	conduct	VERB
crl-16006	54	11	a	a	DET
crl-16006	54	12	study	study	NOUN
crl-16006	54	13	of	of	ADP
crl-16006	54	14	the	the	DET
crl-16006	54	15	osu	osu	PROPN
crl-16006	54	16	libraries	library	NOUN
crl-16006	54	17	’	'	PUNCT
crl-16006	54	18	e	e	NOUN
crl-16006	54	19	-	-	NOUN
crl-16006	54	20	mail	mail	NOUN
crl-16006	54	21	reference	reference	NOUN
crl-16006	54	22	service	service	NOUN
crl-16006	54	23	with	with	ADP
crl-16006	54	24	the	the	DET
crl-16006	54	25	assistance	assistance	NOUN
crl-16006	54	26	of	of	ADP
crl-16006	54	27	mba	mba	ADJ
crl-16006	54	28	students	student	NOUN
crl-16006	54	29	enrolled	enrol	VERB
crl-16006	54	30	in	in	ADP
crl-16006	54	31	an	an	DET
crl-16006	54	32	osu	osu	PROPN
crl-16006	54	33	fisher	fisher	PROPN
crl-16006	54	34	college	college	NOUN
crl-16006	54	35	of	of	ADP
crl-16006	54	36	business	business	NOUN
crl-16006	54	37	course	course	NOUN
crl-16006	54	38	on	on	ADP
crl-16006	54	39	service	service	NOUN
crl-16006	54	40	quality	quality	NOUN
crl-16006	54	41	management	management	NOUN
crl-16006	54	42	.	.	PUNCT
crl-16006	55	1	the	the	DET
crl-16006	55	2	mba	mba	ADJ
crl-16006	55	3	students	student	NOUN
crl-16006	55	4	served	serve	VERB
crl-16006	55	5	with	with	ADP
crl-16006	55	6	the	the	DET
crl-16006	55	7	author	author	NOUN
crl-16006	55	8	on	on	ADP
crl-16006	55	9	the	the	DET
crl-16006	55	10	project	project	NOUN
crl-16006	55	11	team	team	NOUN
crl-16006	55	12	.	.	PUNCT
crl-16006	56	1	it	it	PRON
crl-16006	56	2	is	be	AUX
crl-16006	56	3	important	important	ADJ
crl-16006	56	4	to	to	PART
crl-16006	56	5	note	note	VERB
crl-16006	56	6	that	that	SCONJ
crl-16006	56	7	the	the	DET
crl-16006	56	8	ohio	ohio	PROPN
crl-16006	56	9	state	state	PROPN
crl-16006	56	10	university	university	PROPN
crl-16006	56	11	libraries	library	NOUN
crl-16006	56	12	currently	currently	ADV
crl-16006	56	13	has	have	AUX
crl-16006	56	14	not	not	PART
crl-16006	56	15	deployed	deploy	VERB
crl-16006	56	16	a	a	DET
crl-16006	56	17	formal	formal	ADJ
crl-16006	56	18	lean	lean	ADJ
crl-16006	56	19	six	six	NUM
crl-16006	56	20	sigma	sigma	PROPN
crl-16006	56	21	initiative	initiative	NOUN
crl-16006	56	22	,	,	PUNCT
crl-16006	56	23	with	with	ADP
crl-16006	56	24	a	a	DET
crl-16006	56	25	formalized	formalize	VERB
crl-16006	56	26	hierarchy	hierarchy	NOUN
crl-16006	56	27	of	of	ADP
crl-16006	56	28	project	project	NOUN
crl-16006	56	29	champions	champion	NOUN
crl-16006	56	30	,	,	PUNCT
crl-16006	56	31	master	master	NOUN
crl-16006	56	32	black	black	ADJ
crl-16006	56	33	belts	belt	NOUN
crl-16006	56	34	,	,	PUNCT
crl-16006	56	35	black	black	ADJ
crl-16006	56	36	belts	belt	NOUN
crl-16006	56	37	,	,	PUNCT
crl-16006	56	38	green	green	ADJ
crl-16006	56	39	belts	belt	NOUN
crl-16006	56	40	,	,	PUNCT
crl-16006	56	41	and	and	CCONJ
crl-16006	56	42	project	project	NOUN
crl-16006	56	43	team	team	NOUN
crl-16006	56	44	members	member	NOUN
crl-16006	56	45	.	.	PUNCT
crl-16006	57	1	still	still	ADV
crl-16006	57	2	,	,	PUNCT
crl-16006	57	3	this	this	DET
crl-16006	57	4	project	project	NOUN
crl-16006	57	5	was	be	AUX
crl-16006	57	6	conducted	conduct	VERB
crl-16006	57	7	as	as	ADP
crl-16006	57	8	a	a	DET
crl-16006	57	9	formal	formal	ADJ
crl-16006	57	10	lean	lean	ADJ
crl-16006	57	11	six	six	NUM
crl-16006	57	12	sigma	sigma	PROPN
crl-16006	57	13	project	project	NOUN
crl-16006	57	14	,	,	PUNCT
crl-16006	57	15	and	and	CCONJ
crl-16006	57	16	the	the	DET
crl-16006	57	17	experience	experience	NOUN
crl-16006	57	18	elicited	elicit	VERB
crl-16006	57	19	useful	useful	ADJ
crl-16006	57	20	information	information	NOUN
crl-16006	57	21	for	for	ADP
crl-16006	57	22	improving	improve	VERB
crl-16006	57	23	and	and	CCONJ
crl-16006	57	24	controlling	control	VERB
crl-16006	57	25	the	the	DET
crl-16006	57	26	libraries	library	NOUN
crl-16006	57	27	’	'	PUNCT
crl-16006	57	28	current	current	ADJ
crl-16006	57	29	processes	process	NOUN
crl-16006	57	30	for	for	ADP
crl-16006	57	31	managing	manage	VERB
crl-16006	57	32	and	and	CCONJ
crl-16006	57	33	answering	answer	VERB
crl-16006	57	34	patron	patron	NOUN
crl-16006	57	35	questions	question	NOUN
crl-16006	57	36	received	receive	VERB
crl-16006	57	37	via	via	ADP
crl-16006	57	38	e	e	NOUN
crl-16006	57	39	-	-	NOUN
crl-16006	57	40	mail	mail	NOUN
crl-16006	57	41	through	through	ADP
crl-16006	57	42	its	its	PRON
crl-16006	57	43	aska	aska	PROPN
crl-16006	57	44	-	-	PUNCT
crl-16006	57	45	question	question	NOUN
crl-16006	57	46	web	web	NOUN
crl-16006	57	47	site	site	NOUN
crl-16006	57	48	(	(	PUNCT
crl-16006	57	49	figure	figure	NOUN
crl-16006	57	50	1	1	NUM
crl-16006	57	51	)	)	PUNCT
crl-16006	57	52	.	.	PUNCT
crl-16006	58	1	since	since	SCONJ
crl-16006	58	2	an	an	DET
crl-16006	58	3	initial	initial	ADJ
crl-16006	58	4	review	review	NOUN
crl-16006	58	5	of	of	ADP
crl-16006	58	6	selected	select	VERB
crl-16006	58	7	data	datum	NOUN
crl-16006	58	8	indicated	indicate	VERB
crl-16006	58	9	a	a	DET
crl-16006	58	10	process	process	NOUN
crl-16006	58	11	variation	variation	NOUN
crl-16006	58	12	problem	problem	NOUN
crl-16006	58	13	,	,	PUNCT
crl-16006	58	14	the	the	DET
crl-16006	58	15	project	project	NOUN
crl-16006	58	16	team	team	NOUN
crl-16006	58	17	chose	choose	VERB
crl-16006	58	18	the	the	DET
crl-16006	58	19	dmaic	dmaic	ADJ
crl-16006	58	20	framework	framework	NOUN
crl-16006	58	21	to	to	PART
crl-16006	58	22	structure	structure	VERB
crl-16006	58	23	their	their	PRON
crl-16006	58	24	approach	approach	NOUN
crl-16006	58	25	to	to	ADP
crl-16006	58	26	studying	study	VERB
crl-16006	58	27	the	the	DET
crl-16006	58	28	problem	problem	NOUN
crl-16006	58	29	.	.	PUNCT
crl-16006	59	1	define	define	AUX
crl-16006	59	2	the	the	DET
crl-16006	59	3	osu	osu	PROPN
crl-16006	59	4	libraries	library	NOUN
crl-16006	59	5	uses	use	VERB
crl-16006	59	6	oclc	oclc	PROPN
crl-16006	59	7	’s	’s	PART
crl-16006	59	8	questionpoint	questionpoint	PROPN
crl-16006	59	9	reference	reference	NOUN
crl-16006	59	10	management	management	NOUN
crl-16006	59	11	service	service	NOUN
crl-16006	59	12	to	to	PART
crl-16006	59	13	distribute	distribute	VERB
crl-16006	59	14	and	and	CCONJ
crl-16006	59	15	manage	manage	VERB
crl-16006	59	16	e	e	NOUN
crl-16006	59	17	-	-	NOUN
crl-16006	59	18	mail	mail	NOUN
crl-16006	59	19	questions	question	NOUN
crl-16006	59	20	received	receive	VERB
crl-16006	59	21	through	through	ADP
crl-16006	59	22	its	its	PRON
crl-16006	59	23	ask	ask	VERB
crl-16006	59	24	-	-	PUNCT
crl-16006	59	25	a	a	DET
crl-16006	59	26	-	-	PUNCT
crl-16006	59	27	question	question	NOUN
crl-16006	59	28	web	web	NOUN
crl-16006	59	29	site	site	NOUN
crl-16006	59	30	to	to	ADP
crl-16006	59	31	a	a	DET
crl-16006	59	32	dedicated	dedicated	ADJ
crl-16006	59	33	staff	staff	NOUN
crl-16006	59	34	of	of	ADP
crl-16006	59	35	45	45	NUM
crl-16006	59	36	public	public	ADJ
crl-16006	59	37	service	service	NOUN
crl-16006	59	38	librarians	librarian	NOUN
crl-16006	59	39	and	and	CCONJ
crl-16006	59	40	paraprofessional	paraprofessional	ADJ
crl-16006	59	41	library	library	NOUN
crl-16006	59	42	assistants	assistant	NOUN
crl-16006	59	43	spread	spread	VERB
crl-16006	59	44	over	over	ADP
crl-16006	59	45	22	22	NUM
crl-16006	59	46	campus	campus	NOUN
crl-16006	59	47	locations	location	NOUN
crl-16006	59	48	.	.	PUNCT
crl-16006	60	1	questions	question	NOUN
crl-16006	60	2	received	receive	VERB
crl-16006	60	3	through	through	ADP
crl-16006	60	4	the	the	DET
crl-16006	60	5	ask	ask	VERB
crl-16006	60	6	-	-	PUNCT
crl-16006	60	7	a	a	DET
crl-16006	60	8	-	-	PUNCT
crl-16006	60	9	question	question	NOUN
crl-16006	60	10	web	web	NOUN
crl-16006	60	11	site	site	NOUN
crl-16006	60	12	are	be	AUX
crl-16006	60	13	of	of	ADP
crl-16006	60	14	interest	interest	NOUN
crl-16006	60	15	to	to	ADP
crl-16006	60	16	the	the	DET
crl-16006	60	17	osu	osu	NOUN
crl-16006	60	18	libraries	library	NOUN
crl-16006	60	19	,	,	PUNCT
crl-16006	60	20	as	as	SCONJ
crl-16006	60	21	roughly	roughly	ADV
crl-16006	60	22	15	15	NUM
crl-16006	60	23	percent	percent	NOUN
crl-16006	60	24	of	of	ADP
crl-16006	60	25	all	all	DET
crl-16006	60	26	questions	question	NOUN
crl-16006	60	27	answered	answer	VERB
crl-16006	60	28	in	in	ADP
crl-16006	60	29	2007	2007	NUM
crl-16006	60	30	were	be	AUX
crl-16006	60	31	received	receive	VERB
crl-16006	60	32	via	via	ADP
crl-16006	60	33	e	e	NOUN
crl-16006	60	34	-	-	NOUN
crl-16006	60	35	mail	mail	NOUN
crl-16006	60	36	,	,	PUNCT
crl-16006	60	37	and	and	CCONJ
crl-16006	60	38	the	the	DET
crl-16006	60	39	site	site	NOUN
crl-16006	60	40	functions	function	NOUN
crl-16006	60	41	as	as	ADP
crl-16006	60	42	the	the	DET
crl-16006	60	43	only	only	ADJ
crl-16006	60	44	mechanism	mechanism	NOUN
crl-16006	60	45	for	for	ADP
crl-16006	60	46	select	select	ADJ
crl-16006	60	47	library	library	NOUN
crl-16006	60	48	patrons	patron	NOUN
crl-16006	60	49	to	to	PART
crl-16006	60	50	interface	interface	VERB
crl-16006	60	51	with	with	ADP
crl-16006	60	52	library	library	NOUN
crl-16006	60	53	employees	employee	NOUN
crl-16006	60	54	.	.	PUNCT
crl-16006	61	1	the	the	DET
crl-16006	61	2	university	university	NOUN
crl-16006	61	3	also	also	ADV
crl-16006	61	4	considers	consider	VERB
crl-16006	61	5	the	the	DET
crl-16006	61	6	libraries	library	NOUN
crl-16006	61	7	’	'	PUNCT
crl-16006	61	8	web	web	NOUN
crl-16006	61	9	site	site	NOUN
crl-16006	61	10	to	to	PART
crl-16006	61	11	serve	serve	VERB
crl-16006	61	12	as	as	ADP
crl-16006	61	13	an	an	DET
crl-16006	61	14	outreach	outreach	NOUN
crl-16006	61	15	function	function	NOUN
crl-16006	61	16	that	that	PRON
crl-16006	61	17	nurtures	nurture	VERB
crl-16006	61	18	the	the	DET
crl-16006	61	19	learning	learning	NOUN
crl-16006	61	20	needs	need	NOUN
crl-16006	61	21	of	of	ADP
crl-16006	61	22	students	student	NOUN
crl-16006	61	23	,	,	PUNCT
crl-16006	61	24	faculty	faculty	NOUN
crl-16006	61	25	,	,	PUNCT
crl-16006	61	26	alumni	alumnus	NOUN
crl-16006	61	27	,	,	PUNCT
crl-16006	61	28	and	and	CCONJ
crl-16006	61	29	any	any	DET
crl-16006	61	30	other	other	ADJ
crl-16006	61	31	individual	individual	NOUN
crl-16006	61	32	seeking	seek	VERB
crl-16006	61	33	information	information	NOUN
crl-16006	61	34	.	.	PUNCT
crl-16006	62	1	a	a	DET
crl-16006	62	2	preliminary	preliminary	ADJ
crl-16006	62	3	review	review	NOUN
crl-16006	62	4	of	of	ADP
crl-16006	62	5	answers	answer	NOUN
crl-16006	62	6	to	to	ADP
crl-16006	62	7	e	e	NOUN
crl-16006	62	8	-	-	NOUN
crl-16006	62	9	mail	mail	NOUN
crl-16006	62	10	questions	question	NOUN
crl-16006	62	11	submitted	submit	VERB
crl-16006	62	12	to	to	ADP
crl-16006	62	13	the	the	DET
crl-16006	62	14	ask	ask	NOUN
crl-16006	62	15	-	-	PUNCT
crl-16006	62	16	aquestion	aquestion	NOUN
crl-16006	62	17	web	web	NOUN
crl-16006	62	18	site	site	NOUN
crl-16006	62	19	in	in	ADP
crl-16006	62	20	2007	2007	NUM
crl-16006	62	21	indicated	indicate	VERB
crl-16006	62	22	problems	problem	NOUN
crl-16006	62	23	with	with	ADP
crl-16006	62	24	the	the	DET
crl-16006	62	25	quality	quality	NOUN
crl-16006	62	26	and	and	CCONJ
crl-16006	62	27	consistency	consistency	NOUN
crl-16006	62	28	of	of	ADP
crl-16006	62	29	communications	communication	NOUN
crl-16006	62	30	between	between	ADP
crl-16006	62	31	library	library	NOUN
crl-16006	62	32	employees	employee	NOUN
crl-16006	62	33	and	and	CCONJ
crl-16006	62	34	patrons	patron	NOUN
crl-16006	62	35	.	.	PUNCT
crl-16006	63	1	in	in	ADP
crl-16006	63	2	some	some	DET
crl-16006	63	3	instances	instance	NOUN
crl-16006	63	4	,	,	PUNCT
crl-16006	63	5	library	library	NOUN
crl-16006	63	6	patrons	patron	NOUN
crl-16006	63	7	were	be	AUX
crl-16006	63	8	required	require	VERB
crl-16006	63	9	to	to	PART
crl-16006	63	10	wait	wait	VERB
crl-16006	63	11	up	up	ADP
crl-16006	63	12	to	to	PART
crl-16006	63	13	12	12	NUM
crl-16006	63	14	days	day	NOUN
crl-16006	63	15	for	for	ADP
crl-16006	63	16	an	an	DET
crl-16006	63	17	answer	answer	NOUN
crl-16006	63	18	to	to	ADP
crl-16006	63	19	their	their	PRON
crl-16006	63	20	questions	question	NOUN
crl-16006	63	21	.	.	PUNCT
crl-16006	64	1	in	in	ADP
crl-16006	64	2	others	other	NOUN
crl-16006	64	3	,	,	PUNCT
crl-16006	64	4	the	the	DET
crl-16006	64	5	answers	answer	NOUN
crl-16006	64	6	provided	provide	VERB
crl-16006	64	7	did	do	AUX
crl-16006	64	8	not	not	PART
crl-16006	64	9	adfigure	adfigure	VERB
crl-16006	64	10	1	1	NUM
crl-16006	64	11	the	the	DET
crl-16006	64	12	osu	osu	PROPN
crl-16006	64	13	libraries	library	NOUN
crl-16006	64	14	ask	ask	VERB
crl-16006	64	15	-	-	PUNCT
crl-16006	64	16	a	a	DET
crl-16006	64	17	-	-	PUNCT
crl-16006	64	18	question	question	NOUN
crl-16006	64	19	web	web	NOUN
crl-16006	64	20	site	site	NOUN
crl-16006	64	21	dress	dress	VERB
crl-16006	64	22	the	the	DET
crl-16006	64	23	question	question	NOUN
crl-16006	64	24	the	the	DET
crl-16006	64	25	patron	patron	NOUN
crl-16006	64	26	asked	ask	VERB
crl-16006	64	27	.	.	PUNCT
crl-16006	65	1	thus	thus	ADV
crl-16006	65	2	,	,	PUNCT
crl-16006	65	3	during	during	ADP
crl-16006	65	4	the	the	DET
crl-16006	65	5	define	define	NOUN
crl-16006	65	6	phase	phase	NOUN
crl-16006	65	7	,	,	PUNCT
crl-16006	65	8	the	the	DET
crl-16006	65	9	project	project	NOUN
crl-16006	65	10	team	team	NOUN
crl-16006	65	11	drafted	draft	VERB
crl-16006	65	12	a	a	DET
crl-16006	65	13	project	project	NOUN
crl-16006	65	14	charter	charter	NOUN
crl-16006	65	15	,	,	PUNCT
crl-16006	65	16	indicating	indicate	VERB
crl-16006	65	17	the	the	DET
crl-16006	65	18	scope	scope	NOUN
crl-16006	65	19	,	,	PUNCT
crl-16006	65	20	mission	mission	NOUN
crl-16006	65	21	,	,	PUNCT
crl-16006	65	22	and	and	CCONJ
crl-16006	65	23	intended	intend	VERB
crl-16006	65	24	outcomes	outcome	NOUN
crl-16006	65	25	of	of	ADP
crl-16006	65	26	the	the	DET
crl-16006	65	27	project	project	NOUN
crl-16006	65	28	.	.	PUNCT
crl-16006	66	1	for	for	ADP
crl-16006	66	2	this	this	DET
crl-16006	66	3	project	project	NOUN
crl-16006	66	4	,	,	PUNCT
crl-16006	66	5	the	the	DET
crl-16006	66	6	mission	mission	NOUN
crl-16006	66	7	was	be	AUX
crl-16006	66	8	to	to	PART
crl-16006	66	9	improve	improve	VERB
crl-16006	66	10	question	question	NOUN
crl-16006	66	11	turnaround	turnaround	NOUN
crl-16006	66	12	time	time	NOUN
crl-16006	66	13	leveraging	leverage	VERB
crl-16006	66	14	lean	lean	ADJ
crl-16006	66	15	six	six	NUM
crl-16006	66	16	sigma	sigma	NOUN
crl-16006	66	17	219	219	NUM
crl-16006	66	18	along	along	ADP
crl-16006	66	19	with	with	ADP
crl-16006	66	20	the	the	DET
crl-16006	66	21	quality	quality	NOUN
crl-16006	66	22	and	and	CCONJ
crl-16006	66	23	consistency	consistency	NOUN
crl-16006	66	24	of	of	ADP
crl-16006	66	25	communications	communication	NOUN
crl-16006	66	26	between	between	ADP
crl-16006	66	27	library	library	NOUN
crl-16006	66	28	employees	employee	NOUN
crl-16006	66	29	and	and	CCONJ
crl-16006	66	30	patrons	patron	NOUN
crl-16006	66	31	.	.	PUNCT
crl-16006	67	1	a	a	DET
crl-16006	67	2	number	number	NOUN
crl-16006	67	3	of	of	ADP
crl-16006	67	4	tools	tool	NOUN
crl-16006	67	5	can	can	AUX
crl-16006	67	6	be	be	AUX
crl-16006	67	7	employed	employ	VERB
crl-16006	67	8	during	during	ADP
crl-16006	67	9	the	the	DET
crl-16006	67	10	define	define	NOUN
crl-16006	67	11	phase	phase	NOUN
crl-16006	67	12	to	to	PART
crl-16006	67	13	help	help	VERB
crl-16006	67	14	a	a	DET
crl-16006	67	15	project	project	NOUN
crl-16006	67	16	team	team	NOUN
crl-16006	67	17	reach	reach	VERB
crl-16006	67	18	agreement	agreement	NOUN
crl-16006	67	19	on	on	ADP
crl-16006	67	20	the	the	DET
crl-16006	67	21	process	process	NOUN
crl-16006	67	22	to	to	ADP
crl-16006	67	23	f	f	PROPN
crl-16006	67	24	ig	ig	PROPN
crl-16006	67	25	u	u	PROPN
crl-16006	67	26	r	r	NOUN
crl-16006	67	27	e	e	NOUN
crl-16006	67	28	2	2	NUM
crl-16006	67	29	si	si	ADP
crl-16006	67	30	p	p	NOUN
crl-16006	67	31	o	o	NOUN
crl-16006	68	1	c	c	PROPN
crl-16006	68	2	d	d	PROPN
crl-16006	68	3	ia	ia	PROPN
crl-16006	68	4	gr	gr	X
crl-16006	68	5	am	be	AUX
crl-16006	68	6	o	o	NOUN
crl-16006	68	7	f	f	PROPN
crl-16006	68	8	t	t	PROPN
crl-16006	69	1	he	he	PRON
crl-16006	70	1	o	o	X
crl-16006	70	2	su	su	PROPN
crl-16006	70	3	l	l	PROPN
crl-16006	70	4	ib	ib	ADP
crl-16006	70	5	ra	ra	PROPN
crl-16006	70	6	ri	ri	PROPN
crl-16006	70	7	es	es	VERB
crl-16006	70	8	a	a	DET
crl-16006	70	9	sk	sk	X
crl-16006	70	10	-a	-a	PUNCT
crl-16006	70	11	q	q	X
crl-16006	70	12	ue	ue	PROPN
crl-16006	70	13	st	st	PROPN
crl-16006	70	14	io	io	PROPN
crl-16006	70	15	n	n	PROPN
crl-16006	70	16	se	se	X
crl-16006	70	17	rv	rv	X
crl-16006	70	18	ic	ic	X
crl-16006	70	19	e	e	PROPN
crl-16006	70	20	220	220	NUM
crl-16006	70	21	college	college	PROPN
crl-16006	70	22	&	&	CCONJ
crl-16006	70	23	research	research	PROPN
crl-16006	70	24	libraries	library	NOUN
crl-16006	70	25	may	may	AUX
crl-16006	70	26	2009	2009	NUM
crl-16006	70	27	be	be	AUX
crl-16006	70	28	improved	improve	VERB
crl-16006	70	29	,	,	PUNCT
crl-16006	70	30	who	who	PRON
crl-16006	70	31	their	their	PRON
crl-16006	70	32	customers	customer	NOUN
crl-16006	70	33	are	be	AUX
crl-16006	70	34	along	along	ADV
crl-16006	70	35	with	with	ADP
crl-16006	70	36	their	their	PRON
crl-16006	70	37	customer	customer	NOUN
crl-16006	70	38	’s	’s	PART
crl-16006	70	39	expectations	expectation	NOUN
crl-16006	70	40	for	for	ADP
crl-16006	70	41	products	product	NOUN
crl-16006	70	42	and	and	CCONJ
crl-16006	70	43	services	service	NOUN
crl-16006	70	44	,	,	PUNCT
crl-16006	70	45	and	and	CCONJ
crl-16006	70	46	the	the	DET
crl-16006	70	47	scope	scope	NOUN
crl-16006	70	48	of	of	ADP
crl-16006	70	49	the	the	DET
crl-16006	70	50	process	process	NOUN
crl-16006	70	51	involved	involve	VERB
crl-16006	70	52	.	.	PUNCT
crl-16006	71	1	for	for	ADP
crl-16006	71	2	this	this	DET
crl-16006	71	3	project	project	NOUN
crl-16006	71	4	,	,	PUNCT
crl-16006	71	5	the	the	DET
crl-16006	71	6	team	team	NOUN
crl-16006	71	7	chose	choose	VERB
crl-16006	71	8	to	to	PART
crl-16006	71	9	construct	construct	VERB
crl-16006	71	10	a	a	DET
crl-16006	71	11	suppliers	supplier	NOUN
crl-16006	71	12	,	,	PUNCT
crl-16006	71	13	inputs	input	NOUN
crl-16006	71	14	,	,	PUNCT
crl-16006	71	15	process	process	NOUN
crl-16006	71	16	,	,	PUNCT
crl-16006	71	17	outputs	output	NOUN
crl-16006	71	18	,	,	PUNCT
crl-16006	71	19	and	and	CCONJ
crl-16006	71	20	customers	customer	NOUN
crl-16006	71	21	(	(	PUNCT
crl-16006	71	22	sipoc	sipoc	PROPN
crl-16006	71	23	)	)	PUNCT
crl-16006	71	24	process	process	NOUN
crl-16006	71	25	diagram	diagram	NOUN
crl-16006	71	26	(	(	PUNCT
crl-16006	71	27	figure	figure	NOUN
crl-16006	71	28	2	2	NUM
crl-16006	71	29	)	)	PUNCT
crl-16006	71	30	.	.	PUNCT
crl-16006	72	1	the	the	DET
crl-16006	72	2	sipoc	sipoc	PROPN
crl-16006	72	3	diagram	diagram	PROPN
crl-16006	72	4	of	of	ADP
crl-16006	72	5	the	the	DET
crl-16006	72	6	osu	osu	PROPN
crl-16006	72	7	libraries	library	NOUN
crl-16006	72	8	’	'	PUNCT
crl-16006	72	9	e	e	NOUN
crl-16006	72	10	-	-	NOUN
crl-16006	72	11	mail	mail	NOUN
crl-16006	72	12	reference	reference	NOUN
crl-16006	72	13	service	service	NOUN
crl-16006	72	14	illustrates	illustrate	VERB
crl-16006	72	15	that	that	SCONJ
crl-16006	72	16	patron	patron	NOUN
crl-16006	72	17	questions	question	NOUN
crl-16006	72	18	submitted	submit	VERB
crl-16006	72	19	via	via	ADP
crl-16006	72	20	the	the	DET
crl-16006	72	21	e	e	NOUN
crl-16006	72	22	-	-	NOUN
crl-16006	72	23	mail	mail	NOUN
crl-16006	72	24	question	question	NOUN
crl-16006	72	25	form	form	NOUN
crl-16006	72	26	on	on	ADP
crl-16006	72	27	the	the	DET
crl-16006	72	28	libraries	library	NOUN
crl-16006	72	29	’	'	PUNCT
crl-16006	72	30	ask	ask	VERB
crl-16006	72	31	-	-	PUNCT
crl-16006	72	32	a	a	DET
crl-16006	72	33	-	-	PUNCT
crl-16006	72	34	question	question	NOUN
crl-16006	72	35	web	web	NOUN
crl-16006	72	36	site	site	NOUN
crl-16006	72	37	are	be	AUX
crl-16006	72	38	immediately	immediately	ADV
crl-16006	72	39	transferred	transfer	VERB
crl-16006	72	40	into	into	ADP
crl-16006	72	41	the	the	DET
crl-16006	72	42	questionpoint	questionpoint	NOUN
crl-16006	72	43	system	system	NOUN
crl-16006	72	44	.	.	PUNCT
crl-16006	73	1	a	a	DET
crl-16006	73	2	paraprofessional	paraprofessional	ADJ
crl-16006	73	3	staff	staff	NOUN
crl-16006	73	4	member	member	NOUN
crl-16006	73	5	reads	read	VERB
crl-16006	73	6	these	these	DET
crl-16006	73	7	questions	question	NOUN
crl-16006	73	8	during	during	ADP
crl-16006	73	9	regular	regular	ADJ
crl-16006	73	10	working	working	NOUN
crl-16006	73	11	hours	hour	NOUN
crl-16006	73	12	,	,	PUNCT
crl-16006	73	13	8:00	8:00	NUM
crl-16006	73	14	a.m.–5:00	a.m.–5:00	ADJ
crl-16006	73	15	p.m.	p.m.	NOUN
crl-16006	73	16	monday	monday	PROPN
crl-16006	73	17	through	through	ADP
crl-16006	73	18	friday	friday	PROPN
crl-16006	73	19	.	.	PUNCT
crl-16006	74	1	the	the	DET
crl-16006	74	2	paraprofessional	paraprofessional	ADJ
crl-16006	74	3	then	then	ADV
crl-16006	74	4	decides	decide	VERB
crl-16006	74	5	whether	whether	SCONJ
crl-16006	74	6	the	the	DET
crl-16006	74	7	question	question	NOUN
crl-16006	74	8	is	be	AUX
crl-16006	74	9	a	a	DET
crl-16006	74	10	directional	directional	ADJ
crl-16006	74	11	or	or	CCONJ
crl-16006	74	12	reference	reference	NOUN
crl-16006	74	13	question	question	NOUN
crl-16006	74	14	,	,	PUNCT
crl-16006	74	15	using	use	VERB
crl-16006	74	16	the	the	DET
crl-16006	74	17	definitions	definition	NOUN
crl-16006	74	18	provided	provide	VERB
crl-16006	74	19	by	by	ADP
crl-16006	74	20	the	the	DET
crl-16006	74	21	association	association	NOUN
crl-16006	74	22	of	of	ADP
crl-16006	74	23	research	research	NOUN
crl-16006	74	24	libraries	library	NOUN
crl-16006	74	25	for	for	ADP
crl-16006	74	26	its	its	PRON
crl-16006	74	27	annual	annual	ADJ
crl-16006	74	28	survey	survey	NOUN
crl-16006	74	29	of	of	ADP
crl-16006	74	30	member	member	NOUN
crl-16006	75	1	libraries.10	libraries.10	NOUN
crl-16006	75	2	if	if	SCONJ
crl-16006	75	3	the	the	DET
crl-16006	75	4	paraprofessional	paraprofessional	ADJ
crl-16006	75	5	determines	determine	VERB
crl-16006	75	6	a	a	DET
crl-16006	75	7	question	question	NOUN
crl-16006	75	8	is	be	AUX
crl-16006	75	9	directional	directional	ADJ
crl-16006	75	10	,	,	PUNCT
crl-16006	75	11	he	he	PRON
crl-16006	75	12	or	or	CCONJ
crl-16006	75	13	she	she	PRON
crl-16006	75	14	should	should	AUX
crl-16006	75	15	answer	answer	VERB
crl-16006	75	16	the	the	DET
crl-16006	75	17	question	question	NOUN
crl-16006	75	18	immediately	immediately	ADV
crl-16006	75	19	.	.	PUNCT
crl-16006	76	1	for	for	ADP
crl-16006	76	2	reference	reference	NOUN
crl-16006	76	3	questions	question	NOUN
crl-16006	76	4	,	,	PUNCT
crl-16006	76	5	if	if	SCONJ
crl-16006	76	6	an	an	DET
crl-16006	76	7	answer	answer	NOUN
crl-16006	76	8	can	can	AUX
crl-16006	76	9	appropriately	appropriately	ADV
crl-16006	76	10	be	be	AUX
crl-16006	76	11	provided	provide	VERB
crl-16006	76	12	with	with	ADP
crl-16006	76	13	a	a	DET
crl-16006	76	14	basic	basic	ADJ
crl-16006	76	15	search	search	NOUN
crl-16006	76	16	by	by	ADP
crl-16006	76	17	title	title	NOUN
crl-16006	76	18	,	,	PUNCT
crl-16006	76	19	author	author	NOUN
crl-16006	76	20	,	,	PUNCT
crl-16006	76	21	or	or	CCONJ
crl-16006	76	22	keyword	keyword	NOUN
crl-16006	76	23	in	in	ADP
crl-16006	76	24	the	the	DET
crl-16006	76	25	library	library	NOUN
crl-16006	76	26	catalog	catalog	NOUN
crl-16006	76	27	or	or	CCONJ
crl-16006	76	28	a	a	DET
crl-16006	76	29	general	general	ADJ
crl-16006	76	30	library	library	NOUN
crl-16006	76	31	database	database	NOUN
crl-16006	76	32	,	,	PUNCT
crl-16006	76	33	the	the	DET
crl-16006	76	34	question	question	NOUN
crl-16006	76	35	is	be	AUX
crl-16006	76	36	considered	consider	VERB
crl-16006	76	37	to	to	PART
crl-16006	76	38	be	be	AUX
crl-16006	76	39	a	a	DET
crl-16006	76	40	basic	basic	ADJ
crl-16006	76	41	reference	reference	NOUN
crl-16006	76	42	question	question	NOUN
crl-16006	76	43	and	and	CCONJ
crl-16006	76	44	can	can	AUX
crl-16006	76	45	be	be	AUX
crl-16006	76	46	answered	answer	VERB
crl-16006	76	47	immediately	immediately	ADV
crl-16006	76	48	by	by	ADP
crl-16006	76	49	the	the	DET
crl-16006	76	50	paraprofessional	paraprofessional	ADJ
crl-16006	76	51	.	.	PUNCT
crl-16006	77	1	questions	question	NOUN
crl-16006	77	2	that	that	PRON
crl-16006	77	3	require	require	VERB
crl-16006	77	4	specific	specific	ADJ
crl-16006	77	5	knowledge	knowledge	NOUN
crl-16006	77	6	of	of	ADP
crl-16006	77	7	a	a	DET
crl-16006	77	8	subject	subject	ADJ
crl-16006	77	9	area	area	NOUN
crl-16006	77	10	,	,	PUNCT
crl-16006	77	11	interpretation	interpretation	NOUN
crl-16006	77	12	,	,	PUNCT
crl-16006	77	13	or	or	CCONJ
crl-16006	77	14	a	a	DET
crl-16006	77	15	broad	broad	ADJ
crl-16006	77	16	range	range	NOUN
crl-16006	77	17	of	of	ADP
crl-16006	77	18	resources	resource	NOUN
crl-16006	77	19	to	to	PART
crl-16006	77	20	answer	answer	VERB
crl-16006	77	21	are	be	AUX
crl-16006	77	22	considered	consider	VERB
crl-16006	77	23	specialized	specialized	ADJ
crl-16006	77	24	and	and	CCONJ
crl-16006	77	25	are	be	AUX
crl-16006	77	26	assigned	assign	VERB
crl-16006	77	27	by	by	ADP
crl-16006	77	28	the	the	DET
crl-16006	77	29	paraprofessional	paraprofessional	NOUN
crl-16006	77	30	to	to	ADP
crl-16006	77	31	an	an	DET
crl-16006	77	32	appropriate	appropriate	ADJ
crl-16006	77	33	librarian	librarian	ADJ
crl-16006	77	34	subject	subject	NOUN
crl-16006	77	35	specialist	specialist	NOUN
crl-16006	77	36	.	.	PUNCT
crl-16006	78	1	note	note	VERB
crl-16006	78	2	that	that	SCONJ
crl-16006	78	3	students	student	NOUN
crl-16006	78	4	,	,	PUNCT
crl-16006	78	5	faculty	faculty	NOUN
crl-16006	78	6	,	,	PUNCT
crl-16006	78	7	and	and	CCONJ
crl-16006	78	8	staff	staff	NOUN
crl-16006	78	9	both	both	PRON
crl-16006	78	10	provide	provide	VERB
crl-16006	78	11	input	input	NOUN
crl-16006	78	12	to	to	ADP
crl-16006	78	13	the	the	DET
crl-16006	78	14	process	process	NOUN
crl-16006	78	15	through	through	ADP
crl-16006	78	16	the	the	DET
crl-16006	78	17	questions	question	NOUN
crl-16006	78	18	they	they	PRON
crl-16006	78	19	submit	submit	VERB
crl-16006	78	20	and	and	CCONJ
crl-16006	78	21	receive	receive	VERB
crl-16006	78	22	the	the	DET
crl-16006	78	23	output	output	NOUN
crl-16006	78	24	of	of	ADP
crl-16006	78	25	the	the	DET
crl-16006	78	26	process	process	NOUN
crl-16006	78	27	in	in	ADP
crl-16006	78	28	the	the	DET
crl-16006	78	29	answers	answer	NOUN
crl-16006	78	30	or	or	CCONJ
crl-16006	78	31	referrals	referral	NOUN
crl-16006	78	32	provided	provide	VERB
crl-16006	78	33	for	for	ADP
crl-16006	78	34	their	their	PRON
crl-16006	78	35	questions	question	NOUN
crl-16006	78	36	.	.	PUNCT
crl-16006	79	1	measure	measure	VERB
crl-16006	79	2	while	while	SCONJ
crl-16006	79	3	the	the	DET
crl-16006	79	4	nature	nature	NOUN
crl-16006	79	5	of	of	ADP
crl-16006	79	6	library	library	NOUN
crl-16006	79	7	reference	reference	NOUN
crl-16006	79	8	work	work	NOUN
crl-16006	79	9	requires	require	VERB
crl-16006	79	10	a	a	DET
crl-16006	79	11	high	high	ADJ
crl-16006	79	12	degree	degree	NOUN
crl-16006	79	13	of	of	ADP
crl-16006	79	14	interaction	interaction	NOUN
crl-16006	79	15	to	to	PART
crl-16006	79	16	understand	understand	VERB
crl-16006	79	17	and	and	CCONJ
crl-16006	79	18	provide	provide	VERB
crl-16006	79	19	a	a	DET
crl-16006	79	20	customized	customized	ADJ
crl-16006	79	21	response	response	NOUN
crl-16006	79	22	to	to	ADP
crl-16006	79	23	a	a	DET
crl-16006	79	24	patron	patron	NOUN
crl-16006	79	25	’s	’s	PART
crl-16006	79	26	information	information	NOUN
crl-16006	79	27	need	need	NOUN
crl-16006	79	28	,	,	PUNCT
crl-16006	79	29	the	the	DET
crl-16006	79	30	rusa	rusa	NOUN
crl-16006	79	31	guidelines	guideline	NOUN
crl-16006	79	32	for	for	ADP
crl-16006	79	33	the	the	DET
crl-16006	79	34	behavioral	behavioral	ADJ
crl-16006	79	35	performance	performance	NOUN
crl-16006	79	36	of	of	ADP
crl-16006	79	37	reference	reference	NOUN
crl-16006	79	38	and	and	CCONJ
crl-16006	79	39	information	information	NOUN
crl-16006	79	40	services	service	NOUN
crl-16006	79	41	providers	provider	NOUN
crl-16006	79	42	(	(	PUNCT
crl-16006	79	43	rusa	rusa	NOUN
crl-16006	79	44	guidelines	guideline	NOUN
crl-16006	79	45	)	)	PUNCT
crl-16006	79	46	can	can	AUX
crl-16006	79	47	serve	serve	VERB
crl-16006	79	48	as	as	ADP
crl-16006	79	49	operational	operational	ADJ
crl-16006	79	50	definitions	definition	NOUN
crl-16006	79	51	when	when	SCONJ
crl-16006	79	52	measuring	measure	VERB
crl-16006	79	53	quality	quality	NOUN
crl-16006	79	54	in	in	ADP
crl-16006	79	55	a	a	DET
crl-16006	79	56	face	face	NOUN
crl-16006	79	57	-	-	PUNCT
crl-16006	79	58	to	to	ADP
crl-16006	79	59	-	-	PUNCT
crl-16006	79	60	face	face	NOUN
crl-16006	79	61	or	or	CCONJ
crl-16006	79	62	virtual	virtual	ADJ
crl-16006	79	63	reference	reference	NOUN
crl-16006	79	64	transaction.11	transaction.11	VERB
crl-16006	79	65	the	the	DET
crl-16006	79	66	rusa	rusa	NOUN
crl-16006	79	67	guidelines	guideline	NOUN
crl-16006	79	68	specify	specify	VERB
crl-16006	79	69	what	what	PRON
crl-16006	79	70	behaviors	behavior	NOUN
crl-16006	79	71	are	be	AUX
crl-16006	79	72	expected	expect	VERB
crl-16006	79	73	of	of	ADP
crl-16006	79	74	a	a	DET
crl-16006	79	75	reference	reference	NOUN
crl-16006	79	76	librarian	librarian	ADJ
crl-16006	79	77	or	or	CCONJ
crl-16006	79	78	paraprofessional	paraprofessional	ADJ
crl-16006	79	79	staff	staff	NOUN
crl-16006	79	80	member	member	NOUN
crl-16006	79	81	during	during	ADP
crl-16006	79	82	the	the	DET
crl-16006	79	83	reference	reference	NOUN
crl-16006	79	84	transaction	transaction	NOUN
crl-16006	79	85	,	,	PUNCT
crl-16006	79	86	recognizing	recognize	VERB
crl-16006	79	87	that	that	SCONJ
crl-16006	79	88	“	"	PUNCT
crl-16006	79	89	in	in	ADP
crl-16006	79	90	all	all	DET
crl-16006	79	91	forms	form	NOUN
crl-16006	79	92	of	of	ADP
crl-16006	79	93	reference	reference	NOUN
crl-16006	79	94	services	service	NOUN
crl-16006	79	95	,	,	PUNCT
crl-16006	79	96	the	the	DET
crl-16006	79	97	success	success	NOUN
crl-16006	79	98	of	of	ADP
crl-16006	79	99	the	the	DET
crl-16006	79	100	transaction	transaction	NOUN
crl-16006	79	101	is	be	AUX
crl-16006	79	102	measured	measure	VERB
crl-16006	79	103	not	not	PART
crl-16006	79	104	only	only	ADV
crl-16006	79	105	by	by	ADP
crl-16006	79	106	the	the	DET
crl-16006	79	107	information	information	NOUN
crl-16006	79	108	conveyed	convey	VERB
crl-16006	79	109	,	,	PUNCT
crl-16006	79	110	but	but	CCONJ
crl-16006	79	111	the	the	DET
crl-16006	79	112	positive	positive	ADJ
crl-16006	79	113	or	or	CCONJ
crl-16006	79	114	negative	negative	ADJ
crl-16006	79	115	impact	impact	NOUN
crl-16006	79	116	of	of	ADP
crl-16006	79	117	the	the	DET
crl-16006	79	118	patron/	patron/	NUM
crl-16006	79	119	staff	staff	NOUN
crl-16006	79	120	interaction	interaction	NOUN
crl-16006	79	121	.	.	PUNCT
crl-16006	79	122	”	"	PUNCT
crl-16006	80	1	for	for	ADP
crl-16006	80	2	the	the	DET
crl-16006	80	3	purpose	purpose	NOUN
crl-16006	80	4	of	of	ADP
crl-16006	80	5	this	this	DET
crl-16006	80	6	study	study	NOUN
crl-16006	80	7	,	,	PUNCT
crl-16006	80	8	librarian	librarian	ADJ
crl-16006	80	9	and	and	CCONJ
crl-16006	80	10	paraprofessional	paraprofessional	ADJ
crl-16006	80	11	answers	answer	NOUN
crl-16006	80	12	to	to	ADP
crl-16006	80	13	patron	patron	NOUN
crl-16006	80	14	questions	question	NOUN
crl-16006	80	15	were	be	AUX
crl-16006	80	16	evaluated	evaluate	VERB
crl-16006	80	17	for	for	ADP
crl-16006	80	18	conformance	conformance	NOUN
crl-16006	80	19	with	with	ADP
crl-16006	80	20	the	the	DET
crl-16006	80	21	rusa	rusa	NOUN
crl-16006	80	22	approachability	approachability	NOUN
crl-16006	80	23	,	,	PUNCT
crl-16006	80	24	listening	listen	VERB
crl-16006	80	25	/	/	SYM
crl-16006	80	26	inquiring	inquire	VERB
crl-16006	80	27	,	,	PUNCT
crl-16006	80	28	and	and	CCONJ
crl-16006	80	29	follow	follow	VERB
crl-16006	80	30	-	-	PUNCT
crl-16006	80	31	up	up	ADP
crl-16006	80	32	guidelines	guideline	NOUN
crl-16006	80	33	,	,	PUNCT
crl-16006	80	34	which	which	PRON
crl-16006	80	35	compel	compel	PROPN
crl-16006	80	36	librarians	librarian	NOUN
crl-16006	80	37	to	to	PART
crl-16006	80	38	use	use	VERB
crl-16006	80	39	welcoming	welcome	VERB
crl-16006	80	40	language	language	NOUN
crl-16006	80	41	and	and	CCONJ
crl-16006	80	42	ask	ask	VERB
crl-16006	80	43	questions	question	NOUN
crl-16006	80	44	to	to	PART
crl-16006	80	45	understand	understand	VERB
crl-16006	80	46	the	the	DET
crl-16006	80	47	content	content	NOUN
crl-16006	80	48	and	and	CCONJ
crl-16006	80	49	scope	scope	NOUN
crl-16006	80	50	of	of	ADP
crl-16006	80	51	a	a	DET
crl-16006	80	52	patron	patron	NOUN
crl-16006	80	53	’s	’s	PART
crl-16006	80	54	information	information	NOUN
crl-16006	80	55	need	need	VERB
crl-16006	80	56	during	during	ADP
crl-16006	80	57	the	the	DET
crl-16006	80	58	reference	reference	NOUN
crl-16006	80	59	transaction	transaction	NOUN
crl-16006	80	60	so	so	SCONJ
crl-16006	80	61	that	that	SCONJ
crl-16006	80	62	an	an	DET
crl-16006	80	63	effective	effective	ADJ
crl-16006	80	64	search	search	NOUN
crl-16006	80	65	strategy	strategy	NOUN
crl-16006	80	66	can	can	AUX
crl-16006	80	67	be	be	AUX
crl-16006	80	68	constructed	construct	VERB
crl-16006	80	69	and	and	CCONJ
crl-16006	80	70	refined	refine	VERB
crl-16006	80	71	.	.	PUNCT
crl-16006	81	1	for	for	ADP
crl-16006	81	2	e	e	NOUN
crl-16006	81	3	-	-	NOUN
crl-16006	81	4	mail	mail	NOUN
crl-16006	81	5	questions	question	NOUN
crl-16006	81	6	,	,	PUNCT
crl-16006	81	7	this	this	PRON
crl-16006	81	8	means	mean	VERB
crl-16006	81	9	a	a	DET
crl-16006	81	10	librarian	librarian	NOUN
crl-16006	81	11	may	may	AUX
crl-16006	81	12	need	need	VERB
crl-16006	81	13	to	to	PART
crl-16006	81	14	send	send	VERB
crl-16006	81	15	the	the	DET
crl-16006	81	16	patron	patron	NOUN
crl-16006	81	17	a	a	DET
crl-16006	81	18	follow	follow	VERB
crl-16006	81	19	-	-	PUNCT
crl-16006	81	20	up	up	ADP
crl-16006	81	21	e	e	NOUN
crl-16006	81	22	-	-	NOUN
crl-16006	81	23	mail	mail	NOUN
crl-16006	81	24	to	to	PART
crl-16006	81	25	ask	ask	VERB
crl-16006	81	26	for	for	ADP
crl-16006	81	27	additional	additional	ADJ
crl-16006	81	28	information	information	NOUN
crl-16006	81	29	or	or	CCONJ
crl-16006	81	30	paraphrase	paraphrase	VERB
crl-16006	81	31	the	the	DET
crl-16006	81	32	question	question	NOUN
crl-16006	81	33	asked	ask	VERB
crl-16006	81	34	to	to	PART
crl-16006	81	35	be	be	AUX
crl-16006	81	36	sure	sure	ADJ
crl-16006	81	37	it	it	PRON
crl-16006	81	38	was	be	AUX
crl-16006	81	39	understood	understand	VERB
crl-16006	81	40	.	.	PUNCT
crl-16006	82	1	in	in	ADP
crl-16006	82	2	some	some	DET
crl-16006	82	3	instances	instance	NOUN
crl-16006	82	4	,	,	PUNCT
crl-16006	82	5	however	however	ADV
crl-16006	82	6	,	,	PUNCT
crl-16006	82	7	if	if	SCONJ
crl-16006	82	8	the	the	DET
crl-16006	82	9	librarian	librarian	NOUN
crl-16006	82	10	can	can	AUX
crl-16006	82	11	interpret	interpret	VERB
crl-16006	82	12	the	the	DET
crl-16006	82	13	patron	patron	NOUN
crl-16006	82	14	’s	’s	NOUN
crl-16006	82	15	question	question	NOUN
crl-16006	82	16	in	in	ADP
crl-16006	82	17	one	one	NUM
crl-16006	82	18	or	or	CCONJ
crl-16006	82	19	two	two	NUM
crl-16006	82	20	ways	way	NOUN
crl-16006	82	21	,	,	PUNCT
crl-16006	82	22	it	it	PRON
crl-16006	82	23	may	may	AUX
crl-16006	82	24	be	be	AUX
crl-16006	82	25	more	more	ADV
crl-16006	82	26	timely	timely	ADJ
crl-16006	82	27	and	and	CCONJ
crl-16006	82	28	effective	effective	ADJ
crl-16006	82	29	to	to	PART
crl-16006	82	30	send	send	VERB
crl-16006	82	31	an	an	DET
crl-16006	82	32	e	e	NOUN
crl-16006	82	33	-	-	NOUN
crl-16006	82	34	mail	mail	NOUN
crl-16006	82	35	reply	reply	NOUN
crl-16006	82	36	with	with	ADP
crl-16006	82	37	answers	answer	NOUN
crl-16006	82	38	for	for	ADP
crl-16006	82	39	both	both	DET
crl-16006	82	40	interpretations	interpretation	NOUN
crl-16006	82	41	.	.	PUNCT
crl-16006	83	1	follow	follow	VERB
crl-16006	83	2	-	-	PUNCT
crl-16006	83	3	up	up	ADP
crl-16006	83	4	behaviors	behavior	NOUN
crl-16006	83	5	include	include	VERB
crl-16006	83	6	asking	ask	VERB
crl-16006	83	7	patrons	patron	NOUN
crl-16006	83	8	whether	whether	SCONJ
crl-16006	83	9	they	they	PRON
crl-16006	83	10	were	be	AUX
crl-16006	83	11	satisfied	satisfied	ADJ
crl-16006	83	12	with	with	ADP
crl-16006	83	13	the	the	DET
crl-16006	83	14	answer	answer	NOUN
crl-16006	83	15	,	,	PUNCT
crl-16006	83	16	encouraging	encourage	VERB
crl-16006	83	17	them	they	PRON
crl-16006	83	18	to	to	PART
crl-16006	83	19	ask	ask	VERB
crl-16006	83	20	again	again	ADV
crl-16006	83	21	if	if	SCONJ
crl-16006	83	22	the	the	DET
crl-16006	83	23	information	information	NOUN
crl-16006	83	24	provided	provide	VERB
crl-16006	83	25	was	be	AUX
crl-16006	83	26	n’t	not	PART
crl-16006	83	27	exactly	exactly	ADV
crl-16006	83	28	what	what	PRON
crl-16006	83	29	he	he	PRON
crl-16006	83	30	or	or	CCONJ
crl-16006	83	31	she	she	PRON
crl-16006	83	32	was	be	AUX
crl-16006	83	33	looking	look	VERB
crl-16006	83	34	for	for	ADP
crl-16006	83	35	,	,	PUNCT
crl-16006	83	36	or	or	CCONJ
crl-16006	83	37	referring	refer	VERB
crl-16006	83	38	patrons	patron	NOUN
crl-16006	83	39	to	to	ADP
crl-16006	83	40	another	another	DET
crl-16006	83	41	library	library	NOUN
crl-16006	83	42	or	or	CCONJ
crl-16006	83	43	institution	institution	NOUN
crl-16006	83	44	when	when	SCONJ
crl-16006	83	45	a	a	DET
crl-16006	83	46	query	query	NOUN
crl-16006	83	47	can	can	AUX
crl-16006	83	48	not	not	PART
crl-16006	83	49	be	be	AUX
crl-16006	83	50	satisfactorily	satisfactorily	ADV
crl-16006	83	51	answered	answer	VERB
crl-16006	83	52	using	use	VERB
crl-16006	83	53	the	the	DET
crl-16006	83	54	library	library	PROPN
crl-16006	83	55	’s	’s	PART
crl-16006	83	56	resources	resource	NOUN
crl-16006	83	57	.	.	PUNCT
crl-16006	84	1	to	to	PART
crl-16006	84	2	determine	determine	VERB
crl-16006	84	3	a	a	DET
crl-16006	84	4	baseline	baseline	NOUN
crl-16006	84	5	capability	capability	NOUN
crl-16006	84	6	level	level	NOUN
crl-16006	84	7	for	for	ADP
crl-16006	84	8	the	the	DET
crl-16006	84	9	process	process	NOUN
crl-16006	84	10	,	,	PUNCT
crl-16006	84	11	all	all	DET
crl-16006	84	12	586	586	NUM
crl-16006	84	13	e	e	NOUN
crl-16006	84	14	-	-	NOUN
crl-16006	84	15	mail	mail	NOUN
crl-16006	84	16	questions	question	NOUN
crl-16006	84	17	received	receive	VERB
crl-16006	84	18	and	and	CCONJ
crl-16006	84	19	answered	answer	VERB
crl-16006	84	20	by	by	ADP
crl-16006	84	21	library	library	NOUN
crl-16006	84	22	employees	employee	NOUN
crl-16006	84	23	using	use	VERB
crl-16006	84	24	the	the	DET
crl-16006	84	25	questionpoint	questionpoint	NOUN
crl-16006	84	26	service	service	NOUN
crl-16006	84	27	from	from	ADP
crl-16006	84	28	january	january	PROPN
crl-16006	84	29	1	1	NUM
crl-16006	84	30	,	,	PUNCT
crl-16006	84	31	2008	2008	NUM
crl-16006	84	32	,	,	PUNCT
crl-16006	84	33	to	to	ADP
crl-16006	84	34	march	march	PROPN
crl-16006	84	35	17	17	NUM
crl-16006	84	36	,	,	PUNCT
crl-16006	84	37	2008	2008	NUM
crl-16006	84	38	,	,	PUNCT
crl-16006	84	39	were	be	AUX
crl-16006	84	40	printed	print	VERB
crl-16006	84	41	and	and	CCONJ
crl-16006	84	42	prepared	prepare	VERB
crl-16006	84	43	for	for	ADP
crl-16006	84	44	analysis	analysis	NOUN
crl-16006	84	45	.	.	PUNCT
crl-16006	85	1	answers	answer	NOUN
crl-16006	85	2	that	that	PRON
crl-16006	85	3	did	do	AUX
crl-16006	85	4	not	not	PART
crl-16006	85	5	conform	conform	VERB
crl-16006	85	6	to	to	ADP
crl-16006	85	7	the	the	DET
crl-16006	85	8	rusa	rusa	NOUN
crl-16006	85	9	guidelines	guideline	NOUN
crl-16006	85	10	for	for	ADP
crl-16006	85	11	approachability	approachability	NOUN
crl-16006	85	12	,	,	PUNCT
crl-16006	85	13	listening	listen	VERB
crl-16006	85	14	/	/	SYM
crl-16006	85	15	inquiring	inquire	VERB
crl-16006	85	16	,	,	PUNCT
crl-16006	85	17	and	and	CCONJ
crl-16006	85	18	follow	follow	VERB
crl-16006	85	19	-	-	PUNCT
crl-16006	85	20	up	up	ADP
crl-16006	85	21	behaviors	behavior	NOUN
crl-16006	85	22	were	be	AUX
crl-16006	85	23	marked	mark	VERB
crl-16006	85	24	as	as	ADP
crl-16006	85	25	defective	defective	ADJ
crl-16006	85	26	in	in	ADP
crl-16006	85	27	an	an	DET
crl-16006	85	28	http	http	NOUN
crl-16006	85	29	:	:	PUNCT
crl-16006	85	30	transaction.11	transaction.11	NOUN
crl-16006	85	31	http	http	NOUN
crl-16006	85	32	:	:	PUNCT
crl-16006	85	33	libraries.10	libraries.10	ADV
crl-16006	85	34	27	27	NUM
crl-16006	85	35	exhibit	exhibit	NOUN
crl-16006	85	36	c	c	NOUN
crl-16006	85	37	:	:	PUNCT
crl-16006	85	38	pareto	pareto	ADJ
crl-16006	85	39	chart	chart	NOUN
crl-16006	85	40	ranking	rank	VERB
crl-16006	85	41	occurrences	occurrence	NOUN
crl-16006	85	42	of	of	ADP
crl-16006	85	43	defects	defect	NOUN
crl-16006	85	44	by	by	ADP
crl-16006	85	45	category	category	NOUN
crl-16006	85	46	leveraging	leverage	VERB
crl-16006	85	47	lean	lean	ADJ
crl-16006	85	48	six	six	NUM
crl-16006	85	49	sigma	sigma	PROPN
crl-16006	85	50	221	221	NUM
crl-16006	85	51	excel	excel	PROPN
crl-16006	85	52	spreadsheet	spreadsheet	NOUN
crl-16006	85	53	.	.	PUNCT
crl-16006	86	1	incorrect	incorrect	ADJ
crl-16006	86	2	or	or	CCONJ
crl-16006	86	3	incomplete	incomplete	ADJ
crl-16006	86	4	answers	answer	NOUN
crl-16006	86	5	were	be	AUX
crl-16006	86	6	also	also	ADV
crl-16006	86	7	marked	mark	VERB
crl-16006	86	8	as	as	ADP
crl-16006	86	9	defective	defective	ADJ
crl-16006	86	10	,	,	PUNCT
crl-16006	86	11	in	in	ADP
crl-16006	86	12	addition	addition	NOUN
crl-16006	86	13	to	to	ADP
crl-16006	86	14	instances	instance	NOUN
crl-16006	86	15	where	where	SCONJ
crl-16006	86	16	a	a	DET
crl-16006	86	17	patron	patron	NOUN
crl-16006	86	18	was	be	AUX
crl-16006	86	19	inappropriately	inappropriately	ADV
crl-16006	86	20	denied	deny	VERB
crl-16006	86	21	service	service	NOUN
crl-16006	86	22	or	or	CCONJ
crl-16006	86	23	when	when	SCONJ
crl-16006	86	24	the	the	DET
crl-16006	86	25	patron	patron	NOUN
crl-16006	86	26	’s	’s	NOUN
crl-16006	86	27	question	question	NOUN
crl-16006	86	28	was	be	AUX
crl-16006	86	29	referred	refer	VERB
crl-16006	86	30	to	to	ADP
crl-16006	86	31	the	the	DET
crl-16006	86	32	wrong	wrong	ADJ
crl-16006	86	33	department	department	NOUN
crl-16006	86	34	or	or	CCONJ
crl-16006	86	35	librarian	librarian	NOUN
crl-16006	86	36	to	to	PART
crl-16006	86	37	answer	answer	VERB
crl-16006	86	38	.	.	PUNCT
crl-16006	87	1	additional	additional	ADJ
crl-16006	87	2	data	datum	NOUN
crl-16006	87	3	were	be	AUX
crl-16006	87	4	recorded	record	VERB
crl-16006	87	5	to	to	PART
crl-16006	87	6	determine	determine	VERB
crl-16006	87	7	the	the	DET
crl-16006	87	8	turnaround	turnaround	NOUN
crl-16006	87	9	time	time	NOUN
crl-16006	87	10	to	to	PART
crl-16006	87	11	provide	provide	VERB
crl-16006	87	12	answers	answer	NOUN
crl-16006	87	13	to	to	ADP
crl-16006	87	14	patron	patron	NOUN
crl-16006	87	15	queries	query	NOUN
crl-16006	87	16	,	,	PUNCT
crl-16006	87	17	the	the	DET
crl-16006	87	18	librarian	librarian	NOUN
crl-16006	87	19	or	or	CCONJ
crl-16006	87	20	group	group	NOUN
crl-16006	87	21	of	of	ADP
crl-16006	87	22	librarians	librarian	NOUN
crl-16006	87	23	assigned	assign	VERB
crl-16006	87	24	to	to	PART
crl-16006	87	25	answer	answer	VERB
crl-16006	87	26	the	the	DET
crl-16006	87	27	question	question	NOUN
crl-16006	87	28	,	,	PUNCT
crl-16006	87	29	and	and	CCONJ
crl-16006	87	30	whether	whether	SCONJ
crl-16006	87	31	the	the	DET
crl-16006	87	32	question	question	NOUN
crl-16006	87	33	was	be	AUX
crl-16006	87	34	a	a	DET
crl-16006	87	35	directional	directional	ADJ
crl-16006	87	36	,	,	PUNCT
crl-16006	87	37	basic	basic	ADJ
crl-16006	87	38	,	,	PUNCT
crl-16006	87	39	or	or	CCONJ
crl-16006	87	40	specialist	specialist	ADJ
crl-16006	87	41	reference	reference	NOUN
crl-16006	87	42	question	question	NOUN
crl-16006	87	43	.	.	PUNCT
crl-16006	88	1	these	these	DET
crl-16006	88	2	data	datum	NOUN
crl-16006	88	3	were	be	AUX
crl-16006	88	4	determined	determined	ADJ
crl-16006	88	5	to	to	PART
crl-16006	88	6	be	be	AUX
crl-16006	88	7	critical	critical	ADJ
crl-16006	88	8	to	to	ADP
crl-16006	88	9	identifying	identify	VERB
crl-16006	88	10	breakdowns	breakdown	NOUN
crl-16006	88	11	in	in	ADP
crl-16006	88	12	the	the	DET
crl-16006	88	13	osu	osu	PROPN
crl-16006	88	14	libraries	library	NOUN
crl-16006	88	15	’	'	PUNCT
crl-16006	88	16	e	e	NOUN
crl-16006	88	17	-	-	NOUN
crl-16006	88	18	mail	mail	NOUN
crl-16006	88	19	reference	reference	NOUN
crl-16006	88	20	service	service	NOUN
crl-16006	88	21	process	process	NOUN
crl-16006	88	22	to	to	PART
crl-16006	88	23	identify	identify	VERB
crl-16006	88	24	and	and	CCONJ
crl-16006	88	25	address	address	VERB
crl-16006	88	26	the	the	DET
crl-16006	88	27	patterns	pattern	NOUN
crl-16006	88	28	and	and	CCONJ
crl-16006	88	29	root	root	NOUN
crl-16006	88	30	causes	cause	NOUN
crl-16006	88	31	of	of	ADP
crl-16006	88	32	these	these	DET
crl-16006	88	33	problems	problem	NOUN
crl-16006	88	34	.	.	PUNCT
crl-16006	89	1	overall	overall	ADV
crl-16006	89	2	,	,	PUNCT
crl-16006	89	3	548	548	NUM
crl-16006	89	4	defects	defect	NOUN
crl-16006	89	5	were	be	AUX
crl-16006	89	6	identified	identify	VERB
crl-16006	89	7	in	in	ADP
crl-16006	89	8	the	the	DET
crl-16006	89	9	answers	answer	NOUN
crl-16006	89	10	to	to	ADP
crl-16006	89	11	the	the	DET
crl-16006	89	12	586	586	NUM
crl-16006	89	13	questions	question	NOUN
crl-16006	89	14	,	,	PUNCT
crl-16006	89	15	with	with	ADP
crl-16006	89	16	six	six	NUM
crl-16006	89	17	opportunities	opportunity	NOUN
crl-16006	89	18	for	for	ADP
crl-16006	89	19	a	a	DET
crl-16006	89	20	defective	defective	ADJ
crl-16006	89	21	answer	answer	NOUN
crl-16006	89	22	per	per	ADP
crl-16006	89	23	question	question	NOUN
crl-16006	89	24	.	.	PUNCT
crl-16006	90	1	in	in	ADP
crl-16006	90	2	six	six	NUM
crl-16006	90	3	sigma	sigma	NOUN
crl-16006	90	4	,	,	PUNCT
crl-16006	90	5	the	the	DET
crl-16006	90	6	baseline	baseline	NOUN
crl-16006	90	7	capability	capability	NOUN
crl-16006	90	8	level	level	NOUN
crl-16006	90	9	for	for	ADP
crl-16006	90	10	a	a	DET
crl-16006	90	11	process	process	NOUN
crl-16006	90	12	is	be	AUX
crl-16006	90	13	calculated	calculate	VERB
crl-16006	90	14	by	by	ADP
crl-16006	90	15	determining	determine	VERB
crl-16006	90	16	the	the	DET
crl-16006	90	17	defects	defect	NOUN
crl-16006	90	18	per	per	ADP
crl-16006	90	19	million	million	NUM
crl-16006	90	20	opportunities	opportunity	NOUN
crl-16006	90	21	(	(	PUNCT
crl-16006	90	22	dpmo	dpmo	NOUN
crl-16006	90	23	)	)	PUNCT
crl-16006	90	24	for	for	ADP
crl-16006	90	25	the	the	DET
crl-16006	90	26	process	process	NOUN
crl-16006	90	27	,	,	PUNCT
crl-16006	90	28	and	and	CCONJ
crl-16006	90	29	then	then	ADV
crl-16006	90	30	locating	locate	VERB
crl-16006	90	31	sigma	sigma	PROPN
crl-16006	90	32	level	level	NOUN
crl-16006	90	33	in	in	ADP
crl-16006	90	34	a	a	DET
crl-16006	90	35	sigma	sigma	PROPN
crl-16006	90	36	conversion	conversion	NOUN
crl-16006	90	37	table	table	NOUN
crl-16006	90	38	.	.	PUNCT
crl-16006	91	1	12	12	NUM
crl-16006	91	2	to	to	PART
crl-16006	91	3	calculate	calculate	VERB
crl-16006	91	4	dpmo	dpmo	NOUN
crl-16006	91	5	,	,	PUNCT
crl-16006	91	6	the	the	DET
crl-16006	91	7	total	total	ADJ
crl-16006	91	8	number	number	NOUN
crl-16006	91	9	of	of	ADP
crl-16006	91	10	defects	defect	NOUN
crl-16006	91	11	is	be	AUX
crl-16006	91	12	first	first	ADV
crl-16006	91	13	multiplied	multiply	VERB
crl-16006	91	14	by	by	ADP
crl-16006	91	15	1,000,000	1,000,000	NUM
crl-16006	91	16	and	and	CCONJ
crl-16006	91	17	then	then	ADV
crl-16006	91	18	divided	divide	VERB
crl-16006	91	19	by	by	ADP
crl-16006	91	20	the	the	DET
crl-16006	91	21	number	number	NOUN
crl-16006	91	22	of	of	ADP
crl-16006	91	23	defect	defect	ADJ
crl-16006	91	24	opportunities	opportunity	NOUN
crl-16006	91	25	per	per	ADP
crl-16006	91	26	unit	unit	NOUN
crl-16006	91	27	multiplied	multiply	VERB
crl-16006	91	28	by	by	ADP
crl-16006	91	29	the	the	DET
crl-16006	91	30	total	total	ADJ
crl-16006	91	31	number	number	NOUN
crl-16006	91	32	of	of	ADP
crl-16006	91	33	units	unit	NOUN
crl-16006	91	34	.	.	PUNCT
crl-16006	92	1	for	for	ADP
crl-16006	92	2	this	this	DET
crl-16006	92	3	project	project	NOUN
crl-16006	92	4	,	,	PUNCT
crl-16006	92	5	dpmo	dpmo	PROPN
crl-16006	92	6	was	be	AUX
crl-16006	92	7	calculated	calculate	VERB
crl-16006	92	8	to	to	PART
crl-16006	92	9	be	be	AUX
crl-16006	92	10	155,858	155,858	NUM
crl-16006	92	11	or	or	CCONJ
crl-16006	92	12	(	(	PUNCT
crl-16006	92	13	(	(	PUNCT
crl-16006	92	14	548	548	NUM
crl-16006	92	15	*	*	NUM
crl-16006	92	16	1000000)/(586	1000000)/(586	NUM
crl-16006	92	17	*	*	NUM
crl-16006	92	18	6	6	NUM
crl-16006	92	19	)	)	PUNCT
crl-16006	92	20	)	)	PUNCT
crl-16006	92	21	,	,	PUNCT
crl-16006	92	22	resulting	result	VERB
crl-16006	92	23	in	in	ADP
crl-16006	92	24	a	a	DET
crl-16006	92	25	sigma	sigma	ADJ
crl-16006	92	26	level	level	NOUN
crl-16006	92	27	of	of	ADP
crl-16006	92	28	2.5	2.5	NUM
crl-16006	92	29	.	.	PUNCT
crl-16006	93	1	this	this	DET
crl-16006	93	2	calculation	calculation	NOUN
crl-16006	93	3	serves	serve	VERB
crl-16006	93	4	as	as	ADP
crl-16006	93	5	a	a	DET
crl-16006	93	6	benchmark	benchmark	NOUN
crl-16006	93	7	and	and	CCONJ
crl-16006	93	8	is	be	AUX
crl-16006	93	9	later	later	ADV
crl-16006	93	10	required	require	VERB
crl-16006	93	11	,	,	PUNCT
crl-16006	93	12	in	in	ADP
crl-16006	93	13	the	the	DET
crl-16006	93	14	analyze	analyze	NOUN
crl-16006	93	15	and	and	CCONJ
crl-16006	93	16	improve	improve	VERB
crl-16006	93	17	phases	phase	NOUN
crl-16006	93	18	,	,	PUNCT
crl-16006	93	19	to	to	PART
crl-16006	93	20	determine	determine	VERB
crl-16006	93	21	whether	whether	SCONJ
crl-16006	93	22	improvements	improvement	NOUN
crl-16006	93	23	to	to	ADP
crl-16006	93	24	the	the	DET
crl-16006	93	25	process	process	NOUN
crl-16006	93	26	are	be	AUX
crl-16006	93	27	successful	successful	ADJ
crl-16006	93	28	.	.	PUNCT
crl-16006	94	1	analyze	analyze	VERB
crl-16006	94	2	pareto	pareto	PROPN
crl-16006	94	3	charts	chart	NOUN
crl-16006	94	4	were	be	AUX
crl-16006	94	5	constructed	construct	VERB
crl-16006	94	6	to	to	PART
crl-16006	94	7	help	help	VERB
crl-16006	94	8	the	the	DET
crl-16006	94	9	osu	osu	NOUN
crl-16006	94	10	libraries	library	NOUN
crl-16006	94	11	prioritize	prioritize	VERB
crl-16006	94	12	which	which	PRON
crl-16006	94	13	defect	defect	VERB
crl-16006	94	14	areas	area	NOUN
crl-16006	94	15	to	to	PART
crl-16006	94	16	address	address	VERB
crl-16006	94	17	first	first	ADV
crl-16006	94	18	(	(	PUNCT
crl-16006	94	19	figure	figure	NOUN
crl-16006	94	20	3	3	NUM
crl-16006	94	21	)	)	PUNCT
crl-16006	94	22	.	.	PUNCT
crl-16006	95	1	pareto	pareto	ADJ
crl-16006	95	2	charts	chart	NOUN
crl-16006	95	3	graphically	graphically	ADV
crl-16006	95	4	represent	represent	VERB
crl-16006	95	5	the	the	DET
crl-16006	95	6	theory	theory	NOUN
crl-16006	95	7	that	that	SCONJ
crl-16006	95	8	20	20	NUM
crl-16006	95	9	percent	percent	NOUN
crl-16006	95	10	of	of	ADP
crl-16006	95	11	defects	defect	NOUN
crl-16006	95	12	are	be	AUX
crl-16006	95	13	responsible	responsible	ADJ
crl-16006	95	14	for	for	ADP
crl-16006	95	15	the	the	DET
crl-16006	95	16	80	80	NUM
crl-16006	95	17	percent	percent	NOUN
crl-16006	95	18	of	of	ADP
crl-16006	95	19	problems.13	problems.13	NOUN
crl-16006	95	20	by	by	ADP
crl-16006	95	21	ranking	rank	VERB
crl-16006	95	22	the	the	DET
crl-16006	95	23	occurrence	occurrence	NOUN
crl-16006	95	24	of	of	ADP
crl-16006	95	25	defects	defect	NOUN
crl-16006	95	26	by	by	ADP
crl-16006	95	27	category	category	NOUN
crl-16006	95	28	in	in	ADP
crl-16006	95	29	descending	descend	VERB
crl-16006	95	30	order	order	NOUN
crl-16006	95	31	,	,	PUNCT
crl-16006	95	32	an	an	DET
crl-16006	95	33	organization	organization	NOUN
crl-16006	95	34	can	can	AUX
crl-16006	95	35	better	well	ADV
crl-16006	95	36	understand	understand	VERB
crl-16006	95	37	the	the	DET
crl-16006	95	38	occurrence	occurrence	NOUN
crl-16006	95	39	of	of	ADP
crl-16006	95	40	a	a	DET
crl-16006	95	41	problem	problem	NOUN
crl-16006	95	42	and	and	CCONJ
crl-16006	95	43	prioritize	prioritize	VERB
crl-16006	95	44	which	which	DET
crl-16006	95	45	problems	problem	NOUN
crl-16006	95	46	to	to	PART
crl-16006	95	47	address	address	VERB
crl-16006	95	48	.	.	PUNCT
crl-16006	96	1	the	the	DET
crl-16006	96	2	pareto	pareto	ADJ
crl-16006	96	3	chart	chart	NOUN
crl-16006	96	4	revealed	reveal	VERB
crl-16006	96	5	that	that	SCONJ
crl-16006	96	6	failure	failure	NOUN
crl-16006	96	7	to	to	PART
crl-16006	96	8	conform	conform	VERB
crl-16006	96	9	to	to	ADP
crl-16006	96	10	rusa	rusa	VERB
crl-16006	96	11	guidelines	guideline	NOUN
crl-16006	96	12	for	for	ADP
crl-16006	96	13	followup	followup	NOUN
crl-16006	96	14	behaviors	behavior	NOUN
crl-16006	96	15	was	be	AUX
crl-16006	96	16	the	the	DET
crl-16006	96	17	most	most	ADV
crl-16006	96	18	frequently	frequently	ADV
crl-16006	96	19	occurring	occur	VERB
crl-16006	96	20	defect	defect	NOUN
crl-16006	96	21	,	,	PUNCT
crl-16006	96	22	with	with	ADP
crl-16006	96	23	263	263	NUM
crl-16006	96	24	answers	answer	NOUN
crl-16006	96	25	lacking	lack	VERB
crl-16006	96	26	follow	follow	VERB
crl-16006	96	27	-	-	PUNCT
crl-16006	96	28	up	up	ADP
crl-16006	96	29	language	language	NOUN
crl-16006	96	30	and	and	CCONJ
crl-16006	96	31	questions	question	NOUN
crl-16006	96	32	.	.	PUNCT
crl-16006	97	1	representing	represent	VERB
crl-16006	97	2	48	48	NUM
crl-16006	97	3	percent	percent	NOUN
crl-16006	97	4	of	of	ADP
crl-16006	97	5	all	all	DET
crl-16006	97	6	defects	defect	NOUN
crl-16006	97	7	,	,	PUNCT
crl-16006	97	8	solutions	solution	NOUN
crl-16006	97	9	to	to	PART
crl-16006	97	10	minimize	minimize	VERB
crl-16006	97	11	and	and	CCONJ
crl-16006	97	12	address	address	VERB
crl-16006	97	13	this	this	DET
crl-16006	97	14	issue	issue	NOUN
crl-16006	97	15	were	be	AUX
crl-16006	97	16	explored	explore	VERB
crl-16006	97	17	during	during	ADP
crl-16006	97	18	the	the	DET
crl-16006	97	19	improve	improve	NOUN
crl-16006	97	20	phase	phase	NOUN
crl-16006	97	21	.	.	PUNCT
crl-16006	98	1	the	the	DET
crl-16006	98	2	pareto	pareto	ADJ
crl-16006	98	3	chart	chart	NOUN
crl-16006	98	4	also	also	ADV
crl-16006	98	5	indicated	indicate	VERB
crl-16006	98	6	that	that	SCONJ
crl-16006	98	7	47	47	NUM
crl-16006	98	8	patrons	patron	NOUN
crl-16006	98	9	were	be	AUX
crl-16006	98	10	inappropriately	inappropriately	ADV
crl-16006	98	11	denied	deny	VERB
crl-16006	98	12	service	service	NOUN
crl-16006	98	13	.	.	PUNCT
crl-16006	99	1	since	since	SCONJ
crl-16006	99	2	this	this	PRON
crl-16006	99	3	is	be	AUX
crl-16006	99	4	a	a	DET
crl-16006	99	5	defect	defect	NOUN
crl-16006	99	6	that	that	PRON
crl-16006	99	7	should	should	AUX
crl-16006	99	8	never	never	ADV
crl-16006	99	9	occur	occur	VERB
crl-16006	99	10	,	,	PUNCT
crl-16006	99	11	further	further	ADJ
crl-16006	99	12	investigation	investigation	NOUN
crl-16006	99	13	into	into	ADP
crl-16006	99	14	the	the	DET
crl-16006	99	15	root	root	NOUN
crl-16006	99	16	cause	cause	NOUN
crl-16006	99	17	of	of	ADP
crl-16006	99	18	this	this	DET
crl-16006	99	19	defect	defect	NOUN
crl-16006	99	20	was	be	AUX
crl-16006	99	21	required	require	VERB
crl-16006	99	22	.	.	PUNCT
crl-16006	100	1	in	in	ADP
crl-16006	100	2	some	some	DET
crl-16006	100	3	instances	instance	NOUN
crl-16006	100	4	,	,	PUNCT
crl-16006	100	5	librari	librari	VERB
crl-16006	100	6	a	a	DET
crl-16006	100	7	n	n	NOUN
crl-16006	100	8	s	s	NOUN
crl-16006	100	9	m	m	VERB
crl-16006	100	10	a	a	DET
crl-16006	100	11	y	y	PROPN
crl-16006	100	12	h	h	NOUN
crl-16006	100	13	a	a	PRON
crl-16006	100	14	ve	ve	AUX
crl-16006	100	15	answered	answer	VERB
crl-16006	100	16	the	the	DET
crl-16006	100	17	patron	patron	NOUN
crl-16006	100	18	’s	’s	NOUN
crl-16006	100	19	question	question	NOUN
crl-16006	100	20	by	by	ADP
crl-16006	100	21	phone	phone	NOUN
crl-16006	100	22	and	and	CCONJ
crl-16006	100	23	failed	fail	VERB
crl-16006	100	24	to	to	PART
crl-16006	100	25	annotate	annotate	VERB
crl-16006	100	26	this	this	PRON
crl-16006	100	27	in	in	ADP
crl-16006	100	28	the	the	DET
crl-16006	100	29	question	question	NOUN
crl-16006	101	1	o	o	NOUN
crl-16006	102	1	n	n	ADV
crl-16006	102	2	i	i	PRON
crl-16006	102	3	t	t	PROPN
crl-16006	102	4	s	s	VERB
crl-16006	102	5	a	a	DET
crl-16006	102	6	s	s	NOUN
crl-16006	102	7	k	k	X
crl-16006	103	1	a	a	DET
crl-16006	103	2	q	q	NOUN
crl-16006	103	3	u	u	NOUN
crl-16006	103	4	e	e	NOUN
crl-16006	103	5	s	s	NOUN
crl-16006	103	6	t	t	NOUN
crl-16006	103	7	i	i	PRON
crl-16006	104	1	o	o	NOUN
crl-16006	104	2	n	n	ADP
crl-16006	104	3	we	we	PRON
crl-16006	105	1	b	b	NUM
crl-16006	105	2	site	site	NOUN
crl-16006	105	3	that	that	SCONJ
crl-16006	105	4	questions	question	NOUN
crl-16006	105	5	will	will	AUX
crl-16006	105	6	be	be	AUX
crl-16006	105	7	answered	answer	VERB
crl-16006	105	8	figure	figure	NOUN
crl-16006	105	9	3	3	NUM
crl-16006	105	10	pareto	pareto	ADJ
crl-16006	105	11	chart	chart	NOUN
crl-16006	105	12	ranking	rank	VERB
crl-16006	105	13	occurrences	occurrence	NOUN
crl-16006	105	14	of	of	ADP
crl-16006	105	15	defects	defect	NOUN
crl-16006	105	16	by	by	ADP
crl-16006	105	17	category	category	NOUN
crl-16006	105	18	0	0	NUM
crl-16006	105	19	50	50	NUM
crl-16006	105	20	100	100	NUM
crl-16006	105	21	150	150	NUM
crl-16006	105	22	200	200	NUM
crl-16006	105	23	250	250	NUM
crl-16006	105	24	300	300	NUM
crl-16006	105	25	o	o	NOUN
crl-16006	105	26	c	c	NOUN
crl-16006	105	27	c	c	AUX
crl-16006	105	28	u	u	PRON
crl-16006	105	29	rr	rr	X
crl-16006	105	30	e	e	NOUN
crl-16006	105	31	n	n	X
crl-16006	105	32	c	c	X
crl-16006	105	33	e	e	PROPN
crl-16006	105	34	s	s	NOUN
crl-16006	105	35	0	0	NUM
crl-16006	105	36	%	%	NOUN
crl-16006	105	37	20	20	NUM
crl-16006	105	38	%	%	NOUN
crl-16006	105	39	40	40	NUM
crl-16006	105	40	%	%	NOUN
crl-16006	105	41	60	60	NUM
crl-16006	105	42	%	%	NOUN
crl-16006	105	43	80	80	NUM
crl-16006	105	44	%	%	NOUN
crl-16006	105	45	100	100	NUM
crl-16006	105	46	%	%	NOUN
crl-16006	105	47	120	120	NUM
crl-16006	105	48	%	%	NOUN
crl-16006	106	1	c	c	AUX
crl-16006	106	2	u	u	NOUN
crl-16006	106	3	m	m	VERB
crl-16006	106	4	u	u	INTJ
crl-16006	106	5	la	la	ADJ
crl-16006	106	6	ti	ti	NOUN
crl-16006	106	7	v	v	X
crl-16006	106	8	e	e	NOUN
crl-16006	106	9	%	%	NOUN
crl-16006	106	10	quantity	quantity	NOUN
crl-16006	106	11	263	263	NUM
crl-16006	106	12	135	135	NUM
crl-16006	106	13	52	52	NUM
crl-16006	106	14	47	47	NUM
crl-16006	106	15	27	27	NUM
crl-16006	106	16	24	24	NUM
crl-16006	106	17	%	%	NOUN
crl-16006	106	18	cumulative	cumulative	ADJ
crl-16006	106	19	48	48	NUM
crl-16006	106	20	%	%	NOUN
crl-16006	106	21	73	73	NUM
crl-16006	106	22	%	%	NOUN
crl-16006	106	23	82	82	NUM
crl-16006	106	24	%	%	NOUN
crl-16006	106	25	91	91	NUM
crl-16006	106	26	%	%	NOUN
crl-16006	106	27	96	96	NUM
crl-16006	106	28	%	%	NOUN
crl-16006	106	29	100	100	NUM
crl-16006	106	30	%	%	NOUN
crl-16006	106	31	rusa	rusa	NOUN
crl-16006	106	32	:	:	PUNCT
crl-16006	106	33	follow	follow	VERB
crl-16006	106	34	-	-	PUNCT
crl-16006	106	35	up	up	ADP
crl-16006	106	36	incorrect/	incorrect/	NUM
crl-16006	106	37	incomplete	incomplete	ADJ
crl-16006	106	38	answer	answer	NOUN
crl-16006	106	39	incorrect	incorrect	ADJ
crl-16006	106	40	referral	referral	ADJ
crl-16006	106	41	inappropriate	inappropriate	ADJ
crl-16006	106	42	service	service	NOUN
crl-16006	106	43	denial	denial	NOUN
crl-16006	106	44	rusa	rusa	NOUN
crl-16006	106	45	:	:	PUNCT
crl-16006	106	46	approachability	approachability	NOUN
crl-16006	106	47	rusa	rusa	NOUN
crl-16006	106	48	:	:	PUNCT
crl-16006	106	49	listening/	listening/	NUM
crl-16006	106	50	inquiring	inquire	VERB
crl-16006	106	51	record	record	NOUN
crl-16006	106	52	.	.	PUNCT
crl-16006	107	1	for	for	ADP
crl-16006	107	2	turnaround	turnaround	NOUN
crl-16006	107	3	time	time	NOUN
crl-16006	107	4	,	,	PUNCT
crl-16006	107	5	the	the	DET
crl-16006	107	6	osu	osu	PROPN
crl-16006	107	7	libraries	library	NOUN
crl-16006	107	8	indicates	indicate	VERB
crl-16006	107	9	within	within	ADP
crl-16006	107	10	two	two	NUM
crl-16006	107	11	working	work	VERB
crl-16006	107	12	days	day	NOUN
crl-16006	107	13	,	,	PUNCT
crl-16006	107	14	monday	monday	PROPN
crl-16006	107	15	through	through	ADP
crl-16006	107	16	friday	friday	PROPN
crl-16006	107	17	.	.	PUNCT
crl-16006	108	1	http	http	PROPN
crl-16006	108	2	:	:	PUNCT
crl-16006	108	3	problems.13	problems.13	PROPN
crl-16006	108	4	222	222	NUM
crl-16006	108	5	college	college	PROPN
crl-16006	108	6	&	&	CCONJ
crl-16006	108	7	research	research	PROPN
crl-16006	108	8	libraries	library	NOUN
crl-16006	108	9	may	may	AUX
crl-16006	108	10	2009	2009	NUM
crl-16006	108	11	table	table	NOUN
crl-16006	108	12	1	1	NUM
crl-16006	108	13	average	average	ADJ
crl-16006	108	14	turn	turn	NOUN
crl-16006	108	15	-	-	PUNCT
crl-16006	108	16	around	around	ADP
crl-16006	108	17	time	time	NOUN
crl-16006	108	18	by	by	ADP
crl-16006	108	19	patron	patron	NOUN
crl-16006	108	20	group	group	PROPN
crl-16006	108	21	selected	select	VERB
crl-16006	108	22	group	group	NOUN
crl-16006	108	23	#	#	NOUN
crl-16006	108	24	of	of	ADP
crl-16006	108	25	questions	question	NOUN
crl-16006	108	26	received	receive	VERB
crl-16006	108	27	average	average	ADJ
crl-16006	108	28	tat	tat	NOUN
crl-16006	108	29	in	in	ADP
crl-16006	108	30	days	day	NOUN
crl-16006	108	31	alumni	alumni	VERB
crl-16006	108	32	42	42	NUM
crl-16006	108	33	3.318981757	3.318981757	NUM
crl-16006	108	34	faculty	faculty	NOUN
crl-16006	108	35	67	67	NUM
crl-16006	108	36	1.956984349	1.956984349	NUM
crl-16006	108	37	graduate	graduate	NOUN
crl-16006	108	38	152	152	NUM
crl-16006	108	39	1.606054307	1.606054307	NUM
crl-16006	108	40	other	other	ADJ
crl-16006	108	41	138	138	NUM
crl-16006	108	42	1.744540476	1.744540476	NUM
crl-16006	108	43	staff	staff	NOUN
crl-16006	108	44	66	66	NUM
crl-16006	108	45	1.040554679	1.040554679	NUM
crl-16006	108	46	undergraduate	undergraduate	NOUN
crl-16006	108	47	108	108	NUM
crl-16006	108	48	1.568559456	1.568559456	NUM
crl-16006	108	49	total	total	NOUN
crl-16006	108	50	:	:	PUNCT
crl-16006	108	51	586	586	NUM
crl-16006	108	52	1.796583818	1.796583818	NUM
crl-16006	108	53	questions	question	NOUN
crl-16006	108	54	were	be	AUX
crl-16006	108	55	examined	examine	VERB
crl-16006	108	56	for	for	ADP
crl-16006	108	57	the	the	DET
crl-16006	108	58	actual	actual	ADJ
crl-16006	108	59	time	time	NOUN
crl-16006	108	60	it	it	PRON
crl-16006	108	61	took	take	VERB
crl-16006	108	62	to	to	PART
crl-16006	108	63	answer	answer	VERB
crl-16006	108	64	a	a	DET
crl-16006	108	65	question	question	NOUN
crl-16006	108	66	,	,	PUNCT
crl-16006	108	67	regardless	regardless	ADV
crl-16006	108	68	of	of	ADP
crl-16006	108	69	whether	whether	SCONJ
crl-16006	108	70	saturday	saturday	PROPN
crl-16006	108	71	and	and	CCONJ
crl-16006	108	72	sunday	sunday	PROPN
crl-16006	108	73	was	be	AUX
crl-16006	108	74	included	include	VERB
crl-16006	108	75	.	.	PUNCT
crl-16006	109	1	when	when	SCONJ
crl-16006	109	2	analyzed	analyze	VERB
crl-16006	109	3	this	this	DET
crl-16006	109	4	way	way	NOUN
crl-16006	109	5	,	,	PUNCT
crl-16006	109	6	65	65	NUM
crl-16006	109	7	of	of	ADP
crl-16006	109	8	the	the	DET
crl-16006	109	9	586	586	NUM
crl-16006	109	10	questions	question	NOUN
crl-16006	109	11	asked	ask	VERB
crl-16006	109	12	during	during	ADP
crl-16006	109	13	the	the	DET
crl-16006	109	14	study	study	NOUN
crl-16006	109	15	period	period	NOUN
crl-16006	109	16	were	be	AUX
crl-16006	109	17	not	not	PART
crl-16006	109	18	answered	answer	VERB
crl-16006	109	19	within	within	ADP
crl-16006	109	20	48	48	NUM
crl-16006	109	21	hours	hour	NOUN
crl-16006	109	22	,	,	PUNCT
crl-16006	109	23	representing	represent	VERB
crl-16006	109	24	11	11	NUM
crl-16006	109	25	percent	percent	NOUN
crl-16006	109	26	of	of	ADP
crl-16006	109	27	all	all	DET
crl-16006	109	28	questions	question	NOUN
crl-16006	109	29	.	.	PUNCT
crl-16006	110	1	excluding	exclude	VERB
crl-16006	110	2	weekends	weekend	NOUN
crl-16006	110	3	,	,	PUNCT
crl-16006	110	4	this	this	DET
crl-16006	110	5	delay	delay	NOUN
crl-16006	110	6	can	can	AUX
crl-16006	110	7	be	be	AUX
crl-16006	110	8	explained	explain	VERB
crl-16006	110	9	in	in	ADP
crl-16006	110	10	some	some	DET
crl-16006	110	11	instances	instance	NOUN
crl-16006	110	12	by	by	ADP
crl-16006	110	13	the	the	DET
crl-16006	110	14	exchange	exchange	NOUN
crl-16006	110	15	of	of	ADP
crl-16006	110	16	follow	follow	VERB
crl-16006	110	17	-	-	PUNCT
crl-16006	110	18	up	up	ADP
crl-16006	110	19	questions	question	NOUN
crl-16006	110	20	that	that	PRON
crl-16006	110	21	is	be	AUX
crl-16006	110	22	sometimes	sometimes	ADV
crl-16006	110	23	required	require	VERB
crl-16006	110	24	to	to	PART
crl-16006	110	25	answer	answer	VERB
crl-16006	110	26	a	a	DET
crl-16006	110	27	patron	patron	NOUN
crl-16006	110	28	’s	’s	NUM
crl-16006	110	29	question	question	NOUN
crl-16006	110	30	.	.	PUNCT
crl-16006	111	1	the	the	DET
crl-16006	111	2	osu	osu	PROPN
crl-16006	111	3	university	university	PROPN
crl-16006	111	4	archives	archive	NOUN
crl-16006	111	5	,	,	PUNCT
crl-16006	111	6	for	for	ADP
crl-16006	111	7	example	example	NOUN
crl-16006	111	8	,	,	PUNCT
crl-16006	111	9	is	be	AUX
crl-16006	111	10	a	a	DET
crl-16006	111	11	closed	closed	ADJ
crl-16006	111	12	,	,	PUNCT
crl-16006	111	13	noncirculating	noncirculate	VERB
crl-16006	111	14	collection	collection	NOUN
crl-16006	111	15	.	.	PUNCT
crl-16006	112	1	patrons	patron	NOUN
crl-16006	112	2	must	must	AUX
crl-16006	112	3	work	work	VERB
crl-16006	112	4	with	with	ADP
crl-16006	112	5	an	an	DET
crl-16006	112	6	archivist	archivist	NOUN
crl-16006	112	7	to	to	PART
crl-16006	112	8	identify	identify	VERB
crl-16006	112	9	and	and	CCONJ
crl-16006	112	10	arrange	arrange	VERB
crl-16006	112	11	access	access	NOUN
crl-16006	112	12	to	to	ADP
crl-16006	112	13	the	the	DET
crl-16006	112	14	material	material	NOUN
crl-16006	112	15	.	.	PUNCT
crl-16006	113	1	overall	overall	ADJ
crl-16006	113	2	,	,	PUNCT
crl-16006	113	3	however	however	ADV
crl-16006	113	4	,	,	PUNCT
crl-16006	113	5	the	the	DET
crl-16006	113	6	average	average	ADJ
crl-16006	113	7	turnaround	turnaround	NOUN
crl-16006	113	8	time	time	NOUN
crl-16006	113	9	for	for	ADP
crl-16006	113	10	a	a	DET
crl-16006	113	11	question	question	NOUN
crl-16006	113	12	asked	ask	VERB
crl-16006	113	13	through	through	ADP
crl-16006	113	14	the	the	DET
crl-16006	113	15	ask	ask	VERB
crl-16006	113	16	-	-	PUNCT
crl-16006	113	17	a	a	DET
crl-16006	113	18	-	-	PUNCT
crl-16006	113	19	question	question	NOUN
crl-16006	113	20	web	web	NOUN
crl-16006	113	21	site	site	NOUN
crl-16006	113	22	was	be	AUX
crl-16006	113	23	1	1	NUM
crl-16006	113	24	day	day	NOUN
crl-16006	113	25	,	,	PUNCT
crl-16006	113	26	19	19	NUM
crl-16006	113	27	hours	hour	NOUN
crl-16006	113	28	(	(	PUNCT
crl-16006	113	29	table	table	NOUN
crl-16006	113	30	1	1	NUM
crl-16006	113	31	)	)	PUNCT
crl-16006	113	32	.	.	PUNCT
crl-16006	114	1	by	by	ADP
crl-16006	114	2	patron	patron	NOUN
crl-16006	114	3	category	category	NOUN
crl-16006	114	4	,	,	PUNCT
crl-16006	114	5	alumni	alumnus	NOUN
crl-16006	114	6	waited	wait	VERB
crl-16006	114	7	the	the	DET
crl-16006	114	8	longest	long	ADJ
crl-16006	114	9	,	,	PUNCT
crl-16006	114	10	with	with	ADP
crl-16006	114	11	average	average	ADJ
crl-16006	114	12	turnaround	turnaround	NOUN
crl-16006	114	13	time	time	NOUN
crl-16006	114	14	of	of	ADP
crl-16006	114	15	3	3	NUM
crl-16006	114	16	days	day	NOUN
crl-16006	114	17	,	,	PUNCT
crl-16006	114	18	8	8	NUM
crl-16006	114	19	hours	hour	NOUN
crl-16006	114	20	.	.	PUNCT
crl-16006	115	1	this	this	PRON
crl-16006	115	2	is	be	AUX
crl-16006	115	3	difficult	difficult	ADJ
crl-16006	115	4	to	to	PART
crl-16006	115	5	explain	explain	VERB
crl-16006	115	6	,	,	PUNCT
crl-16006	115	7	but	but	CCONJ
crl-16006	115	8	it	it	PRON
crl-16006	115	9	may	may	AUX
crl-16006	115	10	reflect	reflect	VERB
crl-16006	115	11	librarians	librarian	NOUN
crl-16006	115	12	’	'	PUNCT
crl-16006	115	13	perception	perception	NOUN
crl-16006	115	14	that	that	SCONJ
crl-16006	115	15	faculty	faculty	NOUN
crl-16006	115	16	,	,	PUNCT
crl-16006	115	17	student	student	NOUN
crl-16006	115	18	,	,	PUNCT
crl-16006	115	19	and	and	CCONJ
crl-16006	115	20	staff	staff	NOUN
crl-16006	115	21	questions	question	NOUN
crl-16006	115	22	must	must	AUX
crl-16006	115	23	receive	receive	VERB
crl-16006	115	24	priority	priority	NOUN
crl-16006	115	25	.	.	PUNCT
crl-16006	116	1	faculty	faculty	NOUN
crl-16006	116	2	questions	question	NOUN
crl-16006	116	3	were	be	AUX
crl-16006	116	4	answered	answer	VERB
crl-16006	116	5	within	within	ADP
crl-16006	116	6	1	1	NUM
crl-16006	116	7	day	day	NOUN
crl-16006	116	8	,	,	PUNCT
crl-16006	116	9	23	23	NUM
crl-16006	116	10	hours	hour	NOUN
crl-16006	116	11	on	on	ADP
crl-16006	116	12	average	average	ADJ
crl-16006	116	13	,	,	PUNCT
crl-16006	116	14	while	while	SCONJ
crl-16006	116	15	staff	staff	NOUN
crl-16006	116	16	had	have	VERB
crl-16006	116	17	the	the	DET
crl-16006	116	18	shortest	short	ADJ
crl-16006	116	19	wait	wait	NOUN
crl-16006	116	20	time	time	NOUN
crl-16006	116	21	,	,	PUNCT
crl-16006	116	22	with	with	ADP
crl-16006	116	23	1	1	NUM
crl-16006	116	24	day	day	NOUN
crl-16006	116	25	,	,	PUNCT
crl-16006	116	26	1	1	NUM
crl-16006	116	27	hour	hour	NOUN
crl-16006	116	28	.	.	PUNCT
crl-16006	117	1	turnaround	turnaround	NOUN
crl-16006	117	2	time	time	NOUN
crl-16006	117	3	for	for	ADP
crl-16006	117	4	questions	question	NOUN
crl-16006	117	5	assigned	assign	VERB
crl-16006	117	6	to	to	ADP
crl-16006	117	7	a	a	DET
crl-16006	117	8	specialist	specialist	NOUN
crl-16006	117	9	or	or	CCONJ
crl-16006	117	10	specialist	specialist	NOUN
crl-16006	117	11	group	group	NOUN
crl-16006	117	12	is	be	AUX
crl-16006	117	13	listed	list	VERB
crl-16006	117	14	in	in	ADP
crl-16006	117	15	table	table	NOUN
crl-16006	117	16	2	2	NUM
crl-16006	117	17	.	.	PROPN
crl-16006	117	18	because	because	SCONJ
crl-16006	117	19	of	of	ADP
crl-16006	117	20	the	the	DET
crl-16006	117	21	number	number	NOUN
crl-16006	117	22	of	of	ADP
crl-16006	117	23	specialists	specialist	NOUN
crl-16006	117	24	or	or	CCONJ
crl-16006	117	25	specialist	specialist	NOUN
crl-16006	117	26	groups	group	NOUN
crl-16006	117	27	assigned	assign	VERB
crl-16006	117	28	questions	question	NOUN
crl-16006	117	29	,	,	PUNCT
crl-16006	117	30	only	only	ADV
crl-16006	117	31	those	those	PRON
crl-16006	117	32	who	who	PRON
crl-16006	117	33	received	receive	VERB
crl-16006	117	34	more	more	ADJ
crl-16006	117	35	than	than	ADP
crl-16006	117	36	10	10	NUM
crl-16006	117	37	questions	question	NOUN
crl-16006	117	38	during	during	ADP
crl-16006	117	39	the	the	DET
crl-16006	117	40	study	study	NOUN
crl-16006	117	41	period	period	NOUN
crl-16006	117	42	were	be	AUX
crl-16006	117	43	examined	examine	VERB
crl-16006	117	44	.	.	PUNCT
crl-16006	118	1	the	the	DET
crl-16006	118	2	data	datum	NOUN
crl-16006	118	3	indicate	indicate	VERB
crl-16006	118	4	significant	significant	ADJ
crl-16006	118	5	variability	variability	NOUN
crl-16006	118	6	exists	exist	VERB
crl-16006	118	7	when	when	SCONJ
crl-16006	118	8	a	a	DET
crl-16006	118	9	patron	patron	NOUN
crl-16006	118	10	question	question	NOUN
crl-16006	118	11	is	be	AUX
crl-16006	118	12	referred	refer	VERB
crl-16006	118	13	to	to	ADP
crl-16006	118	14	an	an	DET
crl-16006	118	15	individual	individual	ADJ
crl-16006	118	16	specialist	specialist	NOUN
crl-16006	118	17	or	or	CCONJ
crl-16006	118	18	specialist	specialist	NOUN
crl-16006	118	19	group	group	NOUN
crl-16006	118	20	for	for	ADP
crl-16006	118	21	answer	answer	NOUN
crl-16006	118	22	.	.	PUNCT
crl-16006	119	1	specialist	specialist	NOUN
crl-16006	119	2	reference	reference	NOUN
crl-16006	119	3	questions	question	NOUN
crl-16006	119	4	took	take	VERB
crl-16006	119	5	an	an	DET
crl-16006	119	6	average	average	NOUN
crl-16006	119	7	of	of	ADP
crl-16006	119	8	seven	seven	NUM
crl-16006	119	9	hours	hour	NOUN
crl-16006	119	10	longer	long	ADV
crl-16006	119	11	to	to	PART
crl-16006	119	12	answer	answer	VERB
crl-16006	119	13	than	than	ADP
crl-16006	119	14	directional	directional	ADJ
crl-16006	119	15	or	or	CCONJ
crl-16006	119	16	basic	basic	ADJ
crl-16006	119	17	reference	reference	NOUN
crl-16006	119	18	questions	question	NOUN
crl-16006	119	19	.	.	PUNCT
crl-16006	120	1	this	this	DET
crl-16006	120	2	delay	delay	NOUN
crl-16006	120	3	may	may	AUX
crl-16006	120	4	reflect	reflect	VERB
crl-16006	120	5	the	the	DET
crl-16006	120	6	additional	additional	ADJ
crl-16006	120	7	step	step	NOUN
crl-16006	120	8	of	of	ADP
crl-16006	120	9	referring	refer	VERB
crl-16006	120	10	the	the	DET
crl-16006	120	11	question	question	NOUN
crl-16006	120	12	to	to	ADP
crl-16006	120	13	another	another	DET
crl-16006	120	14	individual	individual	NOUN
crl-16006	120	15	for	for	ADP
crl-16006	120	16	response	response	NOUN
crl-16006	120	17	,	,	PUNCT
crl-16006	120	18	a	a	DET
crl-16006	120	19	component	component	NOUN
crl-16006	120	20	of	of	ADP
crl-16006	120	21	the	the	DET
crl-16006	120	22	service	service	NOUN
crl-16006	120	23	process	process	NOUN
crl-16006	120	24	that	that	PRON
crl-16006	120	25	may	may	AUX
crl-16006	120	26	require	require	VERB
crl-16006	120	27	future	future	ADJ
crl-16006	120	28	thought	thought	NOUN
crl-16006	120	29	and	and	CCONJ
crl-16006	120	30	attention	attention	NOUN
crl-16006	120	31	.	.	PUNCT
crl-16006	121	1	it	it	PRON
crl-16006	121	2	is	be	AUX
crl-16006	121	3	important	important	ADJ
crl-16006	121	4	to	to	PART
crl-16006	121	5	note	note	VERB
crl-16006	121	6	,	,	PUNCT
crl-16006	121	7	however	however	ADV
crl-16006	121	8	,	,	PUNCT
crl-16006	121	9	that	that	SCONJ
crl-16006	121	10	the	the	DET
crl-16006	121	11	data	datum	NOUN
crl-16006	121	12	for	for	ADP
crl-16006	121	13	one	one	NUM
crl-16006	121	14	assigned	assign	VERB
crl-16006	121	15	group	group	NOUN
crl-16006	121	16	may	may	AUX
crl-16006	121	17	reflect	reflect	VERB
crl-16006	121	18	a	a	DET
crl-16006	121	19	one	one	NUM
crl-16006	121	20	-	-	PUNCT
crl-16006	121	21	time	time	NOUN
crl-16006	121	22	special	special	ADJ
crl-16006	121	23	cause	cause	NOUN
crl-16006	121	24	variation	variation	NOUN
crl-16006	121	25	,	,	PUNCT
crl-16006	121	26	as	as	SCONJ
crl-16006	121	27	a	a	DET
crl-16006	121	28	transition	transition	NOUN
crl-16006	121	29	of	of	ADP
crl-16006	121	30	responsibilities	responsibility	NOUN
crl-16006	121	31	occurred	occur	VERB
crl-16006	121	32	on	on	ADP
crl-16006	121	33	february	february	PROPN
crl-16006	121	34	1	1	NUM
crl-16006	121	35	,	,	PUNCT
crl-16006	121	36	2008	2008	NUM
crl-16006	121	37	,	,	PUNCT
crl-16006	121	38	with	with	ADP
crl-16006	121	39	the	the	DET
crl-16006	121	40	retirement	retirement	NOUN
crl-16006	121	41	of	of	ADP
crl-16006	121	42	a	a	DET
crl-16006	121	43	business	business	NOUN
crl-16006	121	44	librarian	librarian	NOUN
crl-16006	121	45	.	.	PUNCT
crl-16006	122	1	improve	improve	VERB
crl-16006	122	2	while	while	SCONJ
crl-16006	122	3	the	the	DET
crl-16006	122	4	problem	problem	NOUN
crl-16006	122	5	has	have	AUX
crl-16006	122	6	been	be	AUX
crl-16006	122	7	defined	define	VERB
crl-16006	122	8	,	,	PUNCT
crl-16006	122	9	measured	measure	VERB
crl-16006	122	10	,	,	PUNCT
crl-16006	122	11	and	and	CCONJ
crl-16006	122	12	analyzed	analyze	VERB
crl-16006	122	13	,	,	PUNCT
crl-16006	122	14	a	a	DET
crl-16006	122	15	significant	significant	ADJ
crl-16006	122	16	amount	amount	NOUN
crl-16006	122	17	of	of	ADP
crl-16006	122	18	work	work	NOUN
crl-16006	122	19	remains	remain	VERB
crl-16006	122	20	to	to	PART
crl-16006	122	21	improve	improve	VERB
crl-16006	122	22	and	and	CCONJ
crl-16006	122	23	control	control	VERB
crl-16006	122	24	the	the	DET
crl-16006	122	25	process	process	NOUN
crl-16006	122	26	.	.	PUNCT
crl-16006	123	1	the	the	DET
crl-16006	123	2	author	author	NOUN
crl-16006	123	3	gave	give	VERB
crl-16006	123	4	a	a	DET
crl-16006	123	5	presentation	presentation	NOUN
crl-16006	123	6	on	on	ADP
crl-16006	123	7	the	the	DET
crl-16006	123	8	project	project	NOUN
crl-16006	123	9	to	to	ADP
crl-16006	123	10	a	a	DET
crl-16006	123	11	meeting	meeting	NOUN
crl-16006	123	12	of	of	ADP
crl-16006	123	13	public	public	ADJ
crl-16006	123	14	service	service	NOUN
crl-16006	123	15	librarians	librarian	NOUN
crl-16006	123	16	and	and	CCONJ
crl-16006	123	17	paraprofessional	paraprofessional	ADJ
crl-16006	123	18	table	table	NOUN
crl-16006	123	19	2	2	NUM
crl-16006	123	20	average	average	ADJ
crl-16006	123	21	turn	turn	NOUN
crl-16006	123	22	-	-	PUNCT
crl-16006	123	23	around	around	ADP
crl-16006	123	24	time	time	NOUN
crl-16006	123	25	by	by	ADP
crl-16006	123	26	select	select	ADJ
crl-16006	123	27	assigned	assign	VERB
crl-16006	123	28	group	group	NOUN
crl-16006	123	29	assigned	assign	VERB
crl-16006	123	30	group	group	NOUN
crl-16006	123	31	#	#	NOUN
crl-16006	123	32	of	of	ADP
crl-16006	123	33	questions	question	NOUN
crl-16006	123	34	received	receive	VERB
crl-16006	123	35	average	average	ADJ
crl-16006	123	36	tat	tat	NOUN
crl-16006	123	37	in	in	ADP
crl-16006	123	38	days	day	NOUN
crl-16006	123	39	administration	administration	NOUN
crl-16006	123	40	26	26	NUM
crl-16006	123	41	2.108423255	2.108423255	NUM
crl-16006	123	42	archives	archive	NOUN
crl-16006	123	43	106	106	NUM
crl-16006	123	44	1.648987814	1.648987814	NUM
crl-16006	123	45	business	business	NOUN
crl-16006	123	46	13	13	NUM
crl-16006	123	47	8.557061075	8.557061075	NUM
crl-16006	123	48	central	central	ADJ
crl-16006	123	49	241	241	NUM
crl-16006	123	50	1.090017769	1.090017769	NUM
crl-16006	123	51	circulation	circulation	NOUN
crl-16006	123	52	44	44	NUM
crl-16006	123	53	2.670010522	2.670010522	NUM
crl-16006	123	54	education	education	NOUN
crl-16006	123	55	10	10	NUM
crl-16006	123	56	1.402359954	1.402359954	NUM
crl-16006	123	57	health	health	NOUN
crl-16006	123	58	sciences	science	NOUN
crl-16006	123	59	13	13	NUM
crl-16006	123	60	1.858674323	1.858674323	NUM
crl-16006	123	61	maps	map	NOUN
crl-16006	123	62	19	19	NUM
crl-16006	123	63	2.356537524	2.356537524	NUM
crl-16006	123	64	electronic	electronic	ADJ
crl-16006	123	65	resources	resource	NOUN
crl-16006	123	66	49	49	NUM
crl-16006	123	67	1.449047147	1.449047147	NUM
crl-16006	123	68	sel	sel	NOUN
crl-16006	123	69	24	24	NUM
crl-16006	123	70	2.7872989	2.7872989	NUM
crl-16006	123	71	total	total	NOUN
crl-16006	123	72	:	:	PUNCT
crl-16006	123	73	586	586	NUM
crl-16006	123	74	1.796583818	1.796583818	NUM
crl-16006	123	75	leveraging	leverage	VERB
crl-16006	123	76	lean	lean	ADJ
crl-16006	123	77	six	six	NUM
crl-16006	123	78	sigma	sigma	PROPN
crl-16006	123	79	223	223	NUM
crl-16006	123	80	library	library	NOUN
crl-16006	123	81	assistants	assistant	NOUN
crl-16006	123	82	in	in	ADP
crl-16006	123	83	may	may	PROPN
crl-16006	123	84	2008	2008	NUM
crl-16006	123	85	.	.	PUNCT
crl-16006	124	1	the	the	DET
crl-16006	124	2	presentation	presentation	NOUN
crl-16006	124	3	included	include	VERB
crl-16006	124	4	the	the	DET
crl-16006	124	5	sipoc	sipoc	PROPN
crl-16006	124	6	diagrams	diagram	NOUN
crl-16006	124	7	,	,	PUNCT
crl-16006	124	8	pareto	pareto	ADJ
crl-16006	124	9	charts	chart	NOUN
crl-16006	124	10	,	,	PUNCT
crl-16006	124	11	and	and	CCONJ
crl-16006	124	12	the	the	DET
crl-16006	124	13	tables	table	NOUN
crl-16006	124	14	with	with	ADP
crl-16006	124	15	the	the	DET
crl-16006	124	16	average	average	ADJ
crl-16006	124	17	turnaround	turnaround	NOUN
crl-16006	124	18	time	time	NOUN
crl-16006	124	19	calculated	calculate	VERB
crl-16006	124	20	by	by	ADP
crl-16006	124	21	patron	patron	NOUN
crl-16006	124	22	type	type	NOUN
crl-16006	124	23	and	and	CCONJ
crl-16006	124	24	assigned	assign	VERB
crl-16006	124	25	group	group	NOUN
crl-16006	124	26	.	.	PUNCT
crl-16006	125	1	librarians	librarian	NOUN
crl-16006	125	2	answering	answer	VERB
crl-16006	125	3	questions	question	NOUN
crl-16006	125	4	in	in	ADP
crl-16006	125	5	the	the	DET
crl-16006	125	6	questionpoint	questionpoint	NOUN
crl-16006	125	7	system	system	NOUN
crl-16006	125	8	were	be	AUX
crl-16006	125	9	gently	gently	ADV
crl-16006	125	10	reminded	remind	VERB
crl-16006	125	11	to	to	PART
crl-16006	125	12	include	include	VERB
crl-16006	125	13	follow	follow	VERB
crl-16006	125	14	-	-	PUNCT
crl-16006	125	15	up	up	ADP
crl-16006	125	16	language	language	NOUN
crl-16006	125	17	and	and	CCONJ
crl-16006	125	18	note	note	VERB
crl-16006	125	19	whether	whether	SCONJ
crl-16006	125	20	a	a	DET
crl-16006	125	21	question	question	NOUN
crl-16006	125	22	was	be	AUX
crl-16006	125	23	answered	answer	VERB
crl-16006	125	24	outside	outside	ADP
crl-16006	125	25	the	the	DET
crl-16006	125	26	questionpoint	questionpoint	NOUN
crl-16006	125	27	system	system	NOUN
crl-16006	125	28	to	to	PART
crl-16006	125	29	help	help	VERB
crl-16006	125	30	the	the	DET
crl-16006	125	31	project	project	NOUN
crl-16006	125	32	team	team	NOUN
crl-16006	125	33	better	well	ADV
crl-16006	125	34	determine	determine	VERB
crl-16006	125	35	the	the	DET
crl-16006	125	36	root	root	NOUN
crl-16006	125	37	causes	cause	NOUN
crl-16006	125	38	of	of	ADP
crl-16006	125	39	the	the	DET
crl-16006	125	40	service	service	NOUN
crl-16006	125	41	denial	denial	NOUN
crl-16006	125	42	issue	issue	NOUN
crl-16006	125	43	.	.	PUNCT
crl-16006	126	1	to	to	PART
crl-16006	126	2	address	address	VERB
crl-16006	126	3	the	the	DET
crl-16006	126	4	fact	fact	NOUN
crl-16006	126	5	that	that	SCONJ
crl-16006	126	6	specialist	specialist	NOUN
crl-16006	126	7	reference	reference	NOUN
crl-16006	126	8	questions	question	NOUN
crl-16006	126	9	took	take	VERB
crl-16006	126	10	an	an	DET
crl-16006	126	11	average	average	NOUN
crl-16006	126	12	of	of	ADP
crl-16006	126	13	seven	seven	NUM
crl-16006	126	14	hours	hour	NOUN
crl-16006	126	15	longer	long	ADV
crl-16006	126	16	to	to	PART
crl-16006	126	17	answer	answer	VERB
crl-16006	126	18	,	,	PUNCT
crl-16006	126	19	the	the	DET
crl-16006	126	20	project	project	NOUN
crl-16006	126	21	team	team	NOUN
crl-16006	126	22	took	take	VERB
crl-16006	126	23	steps	step	NOUN
crl-16006	126	24	to	to	PART
crl-16006	126	25	empower	empower	VERB
crl-16006	126	26	the	the	DET
crl-16006	126	27	paraprofessional	paraprofessional	ADJ
crl-16006	126	28	to	to	PART
crl-16006	126	29	answer	answer	VERB
crl-16006	126	30	certain	certain	ADJ
crl-16006	126	31	types	type	NOUN
crl-16006	126	32	of	of	ADP
crl-16006	126	33	questions	question	NOUN
crl-16006	126	34	,	,	PUNCT
crl-16006	126	35	as	as	ADV
crl-16006	126	36	long	long	ADV
crl-16006	126	37	as	as	SCONJ
crl-16006	126	38	the	the	DET
crl-16006	126	39	subject	subject	NOUN
crl-16006	126	40	specialist	specialist	NOUN
crl-16006	126	41	’s	’s	PART
crl-16006	126	42	phone	phone	NOUN
crl-16006	126	43	number	number	NOUN
crl-16006	126	44	was	be	AUX
crl-16006	126	45	included	include	VERB
crl-16006	126	46	in	in	ADP
crl-16006	126	47	the	the	DET
crl-16006	126	48	answer	answer	NOUN
crl-16006	126	49	in	in	ADP
crl-16006	126	50	case	case	NOUN
crl-16006	126	51	the	the	DET
crl-16006	126	52	patron	patron	NOUN
crl-16006	126	53	required	require	VERB
crl-16006	126	54	more	more	ADJ
crl-16006	126	55	in	in	ADP
crl-16006	126	56	-	-	PUNCT
crl-16006	126	57	depth	depth	NOUN
crl-16006	126	58	information	information	NOUN
crl-16006	126	59	.	.	PUNCT
crl-16006	127	1	an	an	DET
crl-16006	127	2	initial	initial	ADJ
crl-16006	127	3	review	review	NOUN
crl-16006	127	4	of	of	ADP
crl-16006	127	5	answers	answer	NOUN
crl-16006	127	6	to	to	ADP
crl-16006	127	7	questions	question	NOUN
crl-16006	127	8	submitted	submit	VERB
crl-16006	127	9	in	in	ADP
crl-16006	127	10	june	june	PROPN
crl-16006	127	11	and	and	CCONJ
crl-16006	127	12	july	july	PROPN
crl-16006	127	13	of	of	ADP
crl-16006	127	14	2008	2008	NUM
crl-16006	127	15	has	have	AUX
crl-16006	127	16	indicated	indicate	VERB
crl-16006	127	17	that	that	SCONJ
crl-16006	127	18	these	these	DET
crl-16006	127	19	interventions	intervention	NOUN
crl-16006	127	20	have	have	AUX
crl-16006	127	21	improved	improve	VERB
crl-16006	127	22	the	the	DET
crl-16006	127	23	quality	quality	NOUN
crl-16006	127	24	and	and	CCONJ
crl-16006	127	25	consistency	consistency	NOUN
crl-16006	127	26	of	of	ADP
crl-16006	127	27	communications	communication	NOUN
crl-16006	127	28	between	between	ADP
crl-16006	127	29	library	library	NOUN
crl-16006	127	30	employees	employee	NOUN
crl-16006	127	31	and	and	CCONJ
crl-16006	127	32	patrons	patron	NOUN
crl-16006	127	33	.	.	PUNCT
crl-16006	128	1	an	an	DET
crl-16006	128	2	analysis	analysis	NOUN
crl-16006	128	3	of	of	ADP
crl-16006	128	4	questions	question	NOUN
crl-16006	128	5	received	receive	VERB
crl-16006	128	6	and	and	CCONJ
crl-16006	128	7	answered	answer	VERB
crl-16006	128	8	during	during	ADP
crl-16006	128	9	fall	fall	NOUN
crl-16006	128	10	quarter	quarter	NOUN
crl-16006	128	11	2008	2008	NUM
crl-16006	128	12	will	will	AUX
crl-16006	128	13	need	need	VERB
crl-16006	128	14	to	to	PART
crl-16006	128	15	be	be	AUX
crl-16006	128	16	conducted	conduct	VERB
crl-16006	128	17	,	,	PUNCT
crl-16006	128	18	however	however	ADV
crl-16006	128	19	,	,	PUNCT
crl-16006	128	20	so	so	SCONJ
crl-16006	128	21	that	that	SCONJ
crl-16006	128	22	sigma	sigma	PROPN
crl-16006	128	23	level	level	NOUN
crl-16006	128	24	can	can	AUX
crl-16006	128	25	be	be	AUX
crl-16006	128	26	recalculated	recalculate	VERB
crl-16006	128	27	to	to	PART
crl-16006	128	28	verify	verify	VERB
crl-16006	128	29	the	the	DET
crl-16006	128	30	improvement	improvement	NOUN
crl-16006	128	31	.	.	PUNCT
crl-16006	129	1	theoretically	theoretically	ADV
crl-16006	129	2	,	,	PUNCT
crl-16006	129	3	by	by	ADP
crl-16006	129	4	addressing	address	VERB
crl-16006	129	5	follow	follow	VERB
crl-16006	129	6	-	-	PUNCT
crl-16006	129	7	up	up	ADP
crl-16006	129	8	defects	defect	NOUN
crl-16006	129	9	in	in	ADP
crl-16006	129	10	questions	question	NOUN
crl-16006	129	11	and	and	CCONJ
crl-16006	129	12	answers	answer	NOUN
crl-16006	129	13	alone	alone	ADV
crl-16006	129	14	,	,	PUNCT
crl-16006	129	15	the	the	DET
crl-16006	129	16	libraries	library	NOUN
crl-16006	129	17	’	'	PUNCT
crl-16006	129	18	sigma	sigma	PROPN
crl-16006	129	19	level	level	NOUN
crl-16006	129	20	should	should	AUX
crl-16006	129	21	rise	rise	VERB
crl-16006	129	22	to	to	ADP
crl-16006	129	23	2.9	2.9	NUM
crl-16006	129	24	.	.	PUNCT
crl-16006	130	1	further	far	ADV
crl-16006	130	2	,	,	PUNCT
crl-16006	130	3	while	while	SCONJ
crl-16006	130	4	the	the	DET
crl-16006	130	5	osu	osu	NOUN
crl-16006	130	6	libraries	library	NOUN
crl-16006	130	7	does	do	AUX
crl-16006	130	8	state	state	VERB
crl-16006	130	9	that	that	SCONJ
crl-16006	130	10	it	it	PRON
crl-16006	130	11	will	will	AUX
crl-16006	130	12	answer	answer	VERB
crl-16006	130	13	questions	question	NOUN
crl-16006	130	14	within	within	ADP
crl-16006	130	15	two	two	NUM
crl-16006	130	16	working	work	VERB
crl-16006	130	17	days	day	NOUN
crl-16006	130	18	monday	monday	PROPN
crl-16006	130	19	through	through	ADP
crl-16006	130	20	friday	friday	PROPN
crl-16006	130	21	,	,	PUNCT
crl-16006	130	22	the	the	DET
crl-16006	130	23	data	datum	NOUN
crl-16006	130	24	collected	collect	VERB
crl-16006	130	25	from	from	ADP
crl-16006	130	26	this	this	DET
crl-16006	130	27	project	project	NOUN
crl-16006	130	28	suggest	suggest	VERB
crl-16006	130	29	that	that	SCONJ
crl-16006	130	30	it	it	PRON
crl-16006	130	31	may	may	AUX
crl-16006	130	32	be	be	AUX
crl-16006	130	33	time	time	NOUN
crl-16006	130	34	for	for	SCONJ
crl-16006	130	35	the	the	DET
crl-16006	130	36	osu	osu	PROPN
crl-16006	130	37	libraries	library	NOUN
crl-16006	130	38	to	to	PART
crl-16006	130	39	revisit	revisit	VERB
crl-16006	130	40	this	this	DET
crl-16006	130	41	policy	policy	NOUN
crl-16006	130	42	.	.	PUNCT
crl-16006	131	1	over	over	ADP
crl-16006	131	2	time	time	NOUN
crl-16006	131	3	,	,	PUNCT
crl-16006	131	4	prompt	prompt	ADJ
crl-16006	131	5	response	response	NOUN
crl-16006	131	6	to	to	ADP
crl-16006	131	7	a	a	DET
crl-16006	131	8	patron	patron	NOUN
crl-16006	131	9	query	query	NOUN
crl-16006	131	10	moves	move	VERB
crl-16006	131	11	from	from	ADP
crl-16006	131	12	being	be	AUX
crl-16006	131	13	a	a	DET
crl-16006	131	14	delighter	delighter	NOUN
crl-16006	131	15	to	to	ADP
crl-16006	131	16	an	an	DET
crl-16006	131	17	expectation	expectation	NOUN
crl-16006	131	18	,	,	PUNCT
crl-16006	131	19	just	just	ADV
crl-16006	131	20	as	as	SCONJ
crl-16006	131	21	cupholders	cupholder	NOUN
crl-16006	131	22	and	and	CCONJ
crl-16006	131	23	keyless	keyless	ADJ
crl-16006	131	24	entry	entry	NOUN
crl-16006	131	25	in	in	ADP
crl-16006	131	26	vehicles	vehicle	NOUN
crl-16006	131	27	are	be	AUX
crl-16006	131	28	now	now	ADV
crl-16006	131	29	considered	consider	VERB
crl-16006	131	30	standard.14	standard.14	NOUN
crl-16006	131	31	answers	answer	NOUN
crl-16006	131	32	to	to	ADP
crl-16006	131	33	questions	question	NOUN
crl-16006	131	34	related	relate	VERB
crl-16006	131	35	to	to	ADP
crl-16006	131	36	electronic	electronic	ADJ
crl-16006	131	37	resources	resource	NOUN
crl-16006	131	38	,	,	PUNCT
crl-16006	131	39	for	for	ADP
crl-16006	131	40	example	example	NOUN
crl-16006	131	41	,	,	PUNCT
crl-16006	131	42	may	may	AUX
crl-16006	131	43	also	also	ADV
crl-16006	131	44	lose	lose	VERB
crl-16006	131	45	their	their	PRON
crl-16006	131	46	relevance	relevance	NOUN
crl-16006	131	47	for	for	ADP
crl-16006	131	48	the	the	DET
crl-16006	131	49	patron	patron	NOUN
crl-16006	131	50	as	as	SCONJ
crl-16006	131	51	time	time	NOUN
crl-16006	131	52	passes	pass	VERB
crl-16006	131	53	,	,	PUNCT
crl-16006	131	54	especially	especially	ADV
crl-16006	131	55	when	when	SCONJ
crl-16006	131	56	the	the	DET
crl-16006	131	57	patron	patron	NOUN
crl-16006	131	58	has	have	VERB
crl-16006	131	59	a	a	DET
crl-16006	131	60	time	time	NOUN
crl-16006	131	61	-	-	PUNCT
crl-16006	131	62	sensitive	sensitive	ADJ
crl-16006	131	63	information	information	NOUN
crl-16006	131	64	need	need	NOUN
crl-16006	131	65	.	.	PUNCT
crl-16006	132	1	additional	additional	ADJ
crl-16006	132	2	exploration	exploration	NOUN
crl-16006	132	3	of	of	ADP
crl-16006	132	4	the	the	DET
crl-16006	132	5	causes	cause	NOUN
crl-16006	132	6	for	for	ADP
crl-16006	132	7	answer	answer	NOUN
crl-16006	132	8	delays	delay	NOUN
crl-16006	132	9	using	use	VERB
crl-16006	132	10	techniques	technique	NOUN
crl-16006	132	11	such	such	ADJ
crl-16006	132	12	as	as	ADP
crl-16006	132	13	value	value	NOUN
crl-16006	132	14	stream	stream	NOUN
crl-16006	132	15	analysis	analysis	NOUN
crl-16006	132	16	is	be	AUX
crl-16006	132	17	necessary	necessary	ADJ
crl-16006	132	18	,	,	PUNCT
crl-16006	132	19	along	along	ADP
crl-16006	132	20	with	with	ADP
crl-16006	132	21	reconsideration	reconsideration	NOUN
crl-16006	132	22	of	of	ADP
crl-16006	132	23	the	the	DET
crl-16006	132	24	library	library	NOUN
crl-16006	132	25	’s	’s	PART
crl-16006	132	26	policy	policy	NOUN
crl-16006	132	27	to	to	PART
crl-16006	132	28	answer	answer	VERB
crl-16006	132	29	questions	question	NOUN
crl-16006	132	30	within	within	ADP
crl-16006	132	31	two	two	NUM
crl-16006	132	32	working	work	VERB
crl-16006	132	33	days	day	NOUN
crl-16006	132	34	during	during	ADP
crl-16006	132	35	regular	regular	ADJ
crl-16006	132	36	working	work	VERB
crl-16006	132	37	hours	hour	NOUN
crl-16006	132	38	monday	monday	PROPN
crl-16006	132	39	through	through	ADP
crl-16006	132	40	friday	friday	PROPN
crl-16006	132	41	.	.	PUNCT
crl-16006	133	1	control	control	NOUN
crl-16006	133	2	once	once	SCONJ
crl-16006	133	3	the	the	DET
crl-16006	133	4	process	process	NOUN
crl-16006	133	5	is	be	AUX
crl-16006	133	6	improved	improve	VERB
crl-16006	133	7	,	,	PUNCT
crl-16006	133	8	a	a	DET
crl-16006	133	9	plan	plan	NOUN
crl-16006	133	10	to	to	PART
crl-16006	133	11	monitor	monitor	VERB
crl-16006	133	12	and	and	CCONJ
crl-16006	133	13	control	control	VERB
crl-16006	133	14	the	the	DET
crl-16006	133	15	improved	improved	ADJ
crl-16006	133	16	process	process	NOUN
crl-16006	133	17	must	must	AUX
crl-16006	133	18	be	be	AUX
crl-16006	133	19	established	establish	VERB
crl-16006	133	20	to	to	PART
crl-16006	133	21	sustain	sustain	VERB
crl-16006	133	22	the	the	DET
crl-16006	133	23	change	change	NOUN
crl-16006	133	24	and	and	CCONJ
crl-16006	133	25	ensure	ensure	VERB
crl-16006	133	26	that	that	SCONJ
crl-16006	133	27	the	the	DET
crl-16006	133	28	solution	solution	NOUN
crl-16006	133	29	can	can	AUX
crl-16006	133	30	continue	continue	VERB
crl-16006	133	31	to	to	PART
crl-16006	133	32	improve	improve	VERB
crl-16006	133	33	in	in	ADP
crl-16006	133	34	the	the	DET
crl-16006	133	35	future	future	NOUN
crl-16006	133	36	.	.	PUNCT
crl-16006	134	1	steps	step	NOUN
crl-16006	134	2	to	to	PART
crl-16006	134	3	standardize	standardize	VERB
crl-16006	134	4	the	the	DET
crl-16006	134	5	improved	improved	ADJ
crl-16006	134	6	process	process	NOUN
crl-16006	134	7	,	,	PUNCT
crl-16006	134	8	through	through	ADP
crl-16006	134	9	the	the	DET
crl-16006	134	10	establishment	establishment	NOUN
crl-16006	134	11	of	of	ADP
crl-16006	134	12	agreed	agree	VERB
crl-16006	134	13	-	-	PUNCT
crl-16006	134	14	upon	upon	ADP
crl-16006	134	15	policies	policy	NOUN
crl-16006	134	16	and	and	CCONJ
crl-16006	134	17	procedures	procedure	NOUN
crl-16006	134	18	,	,	PUNCT
crl-16006	134	19	need	need	VERB
crl-16006	134	20	to	to	PART
crl-16006	134	21	be	be	AUX
crl-16006	134	22	taken	take	VERB
crl-16006	134	23	to	to	PART
crl-16006	134	24	ensure	ensure	VERB
crl-16006	134	25	the	the	DET
crl-16006	134	26	process	process	NOUN
crl-16006	134	27	is	be	AUX
crl-16006	134	28	performed	perform	VERB
crl-16006	134	29	both	both	CCONJ
crl-16006	134	30	consistently	consistently	ADV
crl-16006	134	31	and	and	CCONJ
crl-16006	134	32	effectively	effectively	ADV
crl-16006	134	33	.	.	PUNCT
crl-16006	135	1	following	follow	VERB
crl-16006	135	2	the	the	DET
crl-16006	135	3	author	author	NOUN
crl-16006	135	4	’s	’s	NOUN
crl-16006	135	5	presentation	presentation	NOUN
crl-16006	135	6	to	to	ADP
crl-16006	135	7	public	public	ADJ
crl-16006	135	8	services	service	NOUN
crl-16006	135	9	librarians	librarian	NOUN
crl-16006	135	10	and	and	CCONJ
crl-16006	135	11	paraprofessionals	paraprofessional	NOUN
crl-16006	135	12	during	during	ADP
crl-16006	135	13	the	the	DET
crl-16006	135	14	improve	improve	NOUN
crl-16006	135	15	phase	phase	NOUN
crl-16006	135	16	,	,	PUNCT
crl-16006	135	17	it	it	PRON
crl-16006	135	18	was	be	AUX
crl-16006	135	19	apparent	apparent	ADJ
crl-16006	135	20	that	that	SCONJ
crl-16006	135	21	,	,	PUNCT
crl-16006	135	22	while	while	SCONJ
crl-16006	135	23	the	the	DET
crl-16006	135	24	rusa	rusa	NOUN
crl-16006	135	25	guidelines	guideline	NOUN
crl-16006	135	26	are	be	AUX
crl-16006	135	27	an	an	DET
crl-16006	135	28	appropriate	appropriate	ADJ
crl-16006	135	29	standard	standard	NOUN
crl-16006	135	30	,	,	PUNCT
crl-16006	135	31	there	there	PRON
crl-16006	135	32	is	be	VERB
crl-16006	135	33	a	a	DET
crl-16006	135	34	wide	wide	ADJ
crl-16006	135	35	variety	variety	NOUN
crl-16006	135	36	of	of	ADP
crl-16006	135	37	interpretations	interpretation	NOUN
crl-16006	135	38	of	of	ADP
crl-16006	135	39	these	these	DET
crl-16006	135	40	guidelines	guideline	NOUN
crl-16006	135	41	by	by	ADP
crl-16006	135	42	osu	osu	PROPN
crl-16006	135	43	librarians	librarian	NOUN
crl-16006	135	44	and	and	CCONJ
crl-16006	135	45	paraprofessional	paraprofessional	ADJ
crl-16006	135	46	library	library	NOUN
crl-16006	135	47	assistants	assistant	NOUN
crl-16006	135	48	.	.	PUNCT
crl-16006	136	1	since	since	SCONJ
crl-16006	136	2	this	this	DET
crl-16006	136	3	issue	issue	NOUN
crl-16006	136	4	was	be	AUX
crl-16006	136	5	outside	outside	ADP
crl-16006	136	6	the	the	DET
crl-16006	136	7	scope	scope	NOUN
crl-16006	136	8	of	of	ADP
crl-16006	136	9	the	the	DET
crl-16006	136	10	current	current	ADJ
crl-16006	136	11	project	project	NOUN
crl-16006	136	12	,	,	PUNCT
crl-16006	136	13	a	a	DET
crl-16006	136	14	second	second	ADJ
crl-16006	136	15	project	project	NOUN
crl-16006	136	16	team	team	NOUN
crl-16006	136	17	was	be	AUX
crl-16006	136	18	established	establish	VERB
crl-16006	136	19	in	in	ADP
crl-16006	136	20	july	july	PROPN
crl-16006	136	21	2008	2008	NUM
crl-16006	136	22	to	to	PART
crl-16006	136	23	draft	draft	VERB
crl-16006	136	24	a	a	DET
crl-16006	136	25	locally	locally	ADV
crl-16006	136	26	agreedupon	agreedupon	ADJ
crl-16006	136	27	standard	standard	NOUN
crl-16006	136	28	for	for	ADP
crl-16006	136	29	interpreting	interpret	VERB
crl-16006	136	30	the	the	DET
crl-16006	136	31	rusa	rusa	NOUN
crl-16006	136	32	guidelines	guideline	NOUN
crl-16006	136	33	that	that	PRON
crl-16006	136	34	could	could	AUX
crl-16006	136	35	be	be	AUX
crl-16006	136	36	incorporated	incorporate	VERB
crl-16006	136	37	into	into	ADP
crl-16006	136	38	the	the	DET
crl-16006	136	39	policies	policy	NOUN
crl-16006	136	40	and	and	CCONJ
crl-16006	136	41	procedures	procedure	NOUN
crl-16006	136	42	for	for	ADP
crl-16006	136	43	the	the	DET
crl-16006	136	44	osu	osu	PROPN
crl-16006	136	45	libraries	library	NOUN
crl-16006	136	46	’	'	PUNCT
crl-16006	136	47	e	e	NOUN
crl-16006	136	48	-	-	NOUN
crl-16006	136	49	mail	mail	NOUN
crl-16006	136	50	reference	reference	NOUN
crl-16006	136	51	service	service	NOUN
crl-16006	136	52	.	.	PUNCT
crl-16006	137	1	sampling	sample	VERB
crl-16006	137	2	strategies	strategy	NOUN
crl-16006	137	3	to	to	PART
crl-16006	137	4	monitor	monitor	VERB
crl-16006	137	5	the	the	DET
crl-16006	137	6	improved	improved	ADJ
crl-16006	137	7	process	process	NOUN
crl-16006	137	8	must	must	AUX
crl-16006	137	9	be	be	AUX
crl-16006	137	10	identified	identify	VERB
crl-16006	137	11	next	next	ADV
crl-16006	137	12	,	,	PUNCT
crl-16006	137	13	so	so	SCONJ
crl-16006	137	14	that	that	SCONJ
crl-16006	137	15	data	datum	NOUN
crl-16006	137	16	can	can	AUX
crl-16006	137	17	be	be	AUX
crl-16006	137	18	promptly	promptly	ADV
crl-16006	137	19	collected	collect	VERB
crl-16006	137	20	and	and	CCONJ
crl-16006	137	21	reported	report	VERB
crl-16006	137	22	using	use	VERB
crl-16006	137	23	control	control	NOUN
crl-16006	137	24	charts	chart	NOUN
crl-16006	137	25	,	,	PUNCT
crl-16006	137	26	frequency	frequency	ADJ
crl-16006	137	27	plots	plot	NOUN
crl-16006	137	28	,	,	PUNCT
crl-16006	137	29	pareto	pareto	ADJ
crl-16006	137	30	charts	chart	NOUN
crl-16006	137	31	,	,	PUNCT
crl-16006	137	32	and	and	CCONJ
crl-16006	137	33	other	other	ADJ
crl-16006	137	34	quality	quality	NOUN
crl-16006	137	35	management	management	NOUN
crl-16006	137	36	tools	tool	NOUN
crl-16006	137	37	.	.	PUNCT
crl-16006	138	1	control	control	NOUN
crl-16006	138	2	charts	chart	NOUN
crl-16006	138	3	are	be	AUX
crl-16006	138	4	particularly	particularly	ADV
crl-16006	138	5	helpful	helpful	ADJ
crl-16006	138	6	for	for	ADP
crl-16006	138	7	monitoring	monitor	VERB
crl-16006	138	8	the	the	DET
crl-16006	138	9	sustained	sustained	ADJ
crl-16006	138	10	improvement	improvement	NOUN
crl-16006	138	11	of	of	ADP
crl-16006	138	12	a	a	DET
crl-16006	138	13	process	process	NOUN
crl-16006	138	14	.	.	PUNCT
crl-16006	139	1	if	if	SCONJ
crl-16006	139	2	set	set	VERB
crl-16006	139	3	up	up	ADP
crl-16006	139	4	appropriately	appropriately	ADV
crl-16006	139	5	,	,	PUNCT
crl-16006	139	6	they	they	PRON
crl-16006	139	7	facilitate	facilitate	VERB
crl-16006	139	8	quickfeedback	quickfeedback	NOUN
crl-16006	139	9	loops	loop	NOUN
crl-16006	139	10	that	that	PRON
crl-16006	139	11	help	help	VERB
crl-16006	139	12	employees	employee	NOUN
crl-16006	139	13	to	to	PART
crl-16006	139	14	determine	determine	VERB
crl-16006	139	15	whether	whether	SCONJ
crl-16006	139	16	a	a	DET
crl-16006	139	17	problem	problem	NOUN
crl-16006	139	18	must	must	AUX
crl-16006	139	19	be	be	AUX
crl-16006	139	20	addressed	address	VERB
crl-16006	139	21	immediately	immediately	ADV
crl-16006	139	22	or	or	CCONJ
crl-16006	139	23	can	can	AUX
crl-16006	139	24	be	be	AUX
crl-16006	139	25	attributed	attribute	VERB
crl-16006	139	26	to	to	ADP
crl-16006	139	27	a	a	DET
crl-16006	139	28	one	one	NUM
crl-16006	139	29	-	-	PUNCT
crl-16006	139	30	time	time	NOUN
crl-16006	139	31	special	special	ADJ
crl-16006	139	32	cause	cause	NOUN
crl-16006	139	33	.	.	PUNCT
crl-16006	140	1	regardless	regardless	ADV
crl-16006	140	2	of	of	ADP
crl-16006	140	3	the	the	DET
crl-16006	140	4	tool	tool	NOUN
crl-16006	140	5	selected	select	VERB
crl-16006	140	6	,	,	PUNCT
crl-16006	140	7	a	a	DET
crl-16006	140	8	strategy	strategy	NOUN
crl-16006	140	9	for	for	ADP
crl-16006	140	10	continuous	continuous	ADJ
crl-16006	140	11	improvement	improvement	NOUN
crl-16006	140	12	of	of	ADP
crl-16006	140	13	the	the	DET
crl-16006	140	14	process	process	NOUN
crl-16006	140	15	must	must	AUX
crl-16006	140	16	be	be	AUX
crl-16006	140	17	established	establish	VERB
crl-16006	140	18	,	,	PUNCT
crl-16006	140	19	along	along	ADP
crl-16006	140	20	with	with	ADP
crl-16006	140	21	a	a	DET
crl-16006	140	22	mechanism	mechanism	NOUN
crl-16006	140	23	for	for	ADP
crl-16006	140	24	closing	close	VERB
crl-16006	140	25	the	the	DET
crl-16006	140	26	project	project	NOUN
crl-16006	140	27	and	and	CCONJ
crl-16006	140	28	transferring	transfer	VERB
crl-16006	140	29	full	full	ADJ
crl-16006	140	30	responsibility	responsibility	NOUN
crl-16006	140	31	for	for	ADP
crl-16006	140	32	the	the	DET
crl-16006	140	33	operation	operation	NOUN
crl-16006	140	34	and	and	CCONJ
crl-16006	140	35	improvement	improvement	NOUN
crl-16006	140	36	of	of	ADP
crl-16006	140	37	the	the	DET
crl-16006	140	38	process	process	NOUN
crl-16006	140	39	back	back	ADV
crl-16006	140	40	to	to	ADP
crl-16006	140	41	the	the	DET
crl-16006	140	42	process	process	NOUN
crl-16006	140	43	owner	owner	NOUN
crl-16006	140	44	.	.	PUNCT
crl-16006	141	1	http	http	PROPN
crl-16006	141	2	:	:	PUNCT
crl-16006	141	3	standard.14	standard.14	NOUN
crl-16006	141	4	224	224	NUM
crl-16006	141	5	college	college	PROPN
crl-16006	141	6	&	&	CCONJ
crl-16006	141	7	research	research	PROPN
crl-16006	141	8	libraries	library	NOUN
crl-16006	141	9	may	may	AUX
crl-16006	141	10	2009	2009	NUM
crl-16006	141	11	discussion	discussion	NOUN
crl-16006	141	12	lean	lean	VERB
crl-16006	141	13	six	six	NUM
crl-16006	141	14	sigma	sigma	NOUN
crl-16006	141	15	is	be	AUX
crl-16006	141	16	just	just	ADV
crl-16006	141	17	one	one	NUM
crl-16006	141	18	of	of	ADP
crl-16006	141	19	many	many	ADJ
crl-16006	141	20	philosophies	philosophy	NOUN
crl-16006	141	21	and	and	CCONJ
crl-16006	141	22	process	process	NOUN
crl-16006	141	23	improvement	improvement	NOUN
crl-16006	141	24	methodologies	methodology	NOUN
crl-16006	141	25	libraries	library	NOUN
crl-16006	141	26	can	can	AUX
crl-16006	141	27	leverage	leverage	VERB
crl-16006	141	28	to	to	PART
crl-16006	141	29	facilitate	facilitate	VERB
crl-16006	141	30	change	change	NOUN
crl-16006	141	31	.	.	PUNCT
crl-16006	142	1	the	the	DET
crl-16006	142	2	system	system	NOUN
crl-16006	142	3	does	do	AUX
crl-16006	142	4	not	not	PART
crl-16006	142	5	need	need	VERB
crl-16006	142	6	to	to	PART
crl-16006	142	7	be	be	AUX
crl-16006	142	8	used	use	VERB
crl-16006	142	9	exclusively	exclusively	ADV
crl-16006	142	10	of	of	ADP
crl-16006	142	11	other	other	ADJ
crl-16006	142	12	quality	quality	NOUN
crl-16006	142	13	improvement	improvement	NOUN
crl-16006	142	14	programs	program	NOUN
crl-16006	142	15	.	.	PUNCT
crl-16006	143	1	it	it	PRON
crl-16006	143	2	does	do	AUX
crl-16006	143	3	,	,	PUNCT
crl-16006	143	4	however	however	ADV
crl-16006	143	5	,	,	PUNCT
crl-16006	143	6	provide	provide	VERB
crl-16006	143	7	an	an	DET
crl-16006	143	8	infrastructure	infrastructure	NOUN
crl-16006	143	9	for	for	ADP
crl-16006	143	10	supporting	support	VERB
crl-16006	143	11	change	change	NOUN
crl-16006	143	12	and	and	CCONJ
crl-16006	143	13	a	a	DET
crl-16006	143	14	discipline	discipline	NOUN
crl-16006	143	15	to	to	PART
crl-16006	143	16	examine	examine	VERB
crl-16006	143	17	and	and	CCONJ
crl-16006	143	18	continually	continually	ADV
crl-16006	143	19	improve	improve	VERB
crl-16006	143	20	service	service	NOUN
crl-16006	143	21	processes	process	NOUN
crl-16006	143	22	.	.	PUNCT
crl-16006	144	1	the	the	DET
crl-16006	144	2	example	example	NOUN
crl-16006	144	3	of	of	ADP
crl-16006	144	4	using	use	VERB
crl-16006	144	5	the	the	DET
crl-16006	144	6	dmaic	dmaic	ADJ
crl-16006	144	7	framework	framework	NOUN
crl-16006	144	8	and	and	CCONJ
crl-16006	144	9	associated	associate	VERB
crl-16006	144	10	quality	quality	NOUN
crl-16006	144	11	management	management	NOUN
crl-16006	144	12	tools	tool	NOUN
crl-16006	144	13	to	to	PART
crl-16006	144	14	improve	improve	VERB
crl-16006	144	15	the	the	DET
crl-16006	144	16	osu	osu	PROPN
crl-16006	144	17	libraries	library	NOUN
crl-16006	144	18	’	'	PUNCT
crl-16006	144	19	e	e	NOUN
crl-16006	144	20	-	-	NOUN
crl-16006	144	21	mail	mail	NOUN
crl-16006	144	22	reference	reference	NOUN
crl-16006	144	23	service	service	NOUN
crl-16006	144	24	,	,	PUNCT
crl-16006	144	25	like	like	ADP
crl-16006	144	26	any	any	DET
crl-16006	144	27	other	other	ADJ
crl-16006	144	28	research	research	NOUN
crl-16006	144	29	project	project	NOUN
crl-16006	144	30	,	,	PUNCT
crl-16006	144	31	has	have	VERB
crl-16006	144	32	limitations	limitation	NOUN
crl-16006	144	33	that	that	PRON
crl-16006	144	34	must	must	AUX
crl-16006	144	35	be	be	AUX
crl-16006	144	36	disclosed	disclose	VERB
crl-16006	144	37	.	.	PUNCT
crl-16006	145	1	only	only	ADV
crl-16006	145	2	one	one	NUM
crl-16006	145	3	librarian	librarian	ADJ
crl-16006	145	4	representative	representative	NOUN
crl-16006	145	5	,	,	PUNCT
crl-16006	145	6	for	for	ADP
crl-16006	145	7	instance	instance	NOUN
crl-16006	145	8	,	,	PUNCT
crl-16006	145	9	participated	participate	VERB
crl-16006	145	10	on	on	ADP
crl-16006	145	11	the	the	DET
crl-16006	145	12	project	project	NOUN
crl-16006	145	13	team	team	NOUN
crl-16006	145	14	.	.	PUNCT
crl-16006	146	1	the	the	DET
crl-16006	146	2	author	author	NOUN
crl-16006	146	3	evaluated	evaluate	VERB
crl-16006	146	4	all	all	DET
crl-16006	146	5	answers	answer	NOUN
crl-16006	146	6	to	to	ADP
crl-16006	146	7	the	the	DET
crl-16006	146	8	586	586	NUM
crl-16006	146	9	e	e	NOUN
crl-16006	146	10	-	-	NOUN
crl-16006	146	11	mail	mail	NOUN
crl-16006	146	12	questions	question	NOUN
crl-16006	146	13	received	receive	VERB
crl-16006	146	14	for	for	ADP
crl-16006	146	15	conformance	conformance	NOUN
crl-16006	146	16	to	to	PART
crl-16006	146	17	rusa	rusa	VERB
crl-16006	146	18	guidelines	guideline	NOUN
crl-16006	146	19	.	.	PUNCT
crl-16006	147	1	while	while	SCONJ
crl-16006	147	2	the	the	DET
crl-16006	147	3	rusa	rusa	NOUN
crl-16006	147	4	guidelines	guideline	NOUN
crl-16006	147	5	may	may	AUX
crl-16006	147	6	attempt	attempt	VERB
crl-16006	147	7	to	to	PART
crl-16006	147	8	state	state	VERB
crl-16006	147	9	clearly	clearly	ADV
crl-16006	147	10	what	what	PRON
crl-16006	147	11	constitutes	constitute	VERB
crl-16006	147	12	behaviors	behavior	NOUN
crl-16006	147	13	for	for	ADP
crl-16006	147	14	effective	effective	ADJ
crl-16006	147	15	reference	reference	NOUN
crl-16006	147	16	service	service	NOUN
crl-16006	147	17	,	,	PUNCT
crl-16006	147	18	the	the	DET
crl-16006	147	19	variability	variability	NOUN
crl-16006	147	20	among	among	ADP
crl-16006	147	21	librarians	librarian	NOUN
crl-16006	147	22	’	'	PUNCT
crl-16006	147	23	perceptions	perception	NOUN
crl-16006	147	24	of	of	ADP
crl-16006	147	25	what	what	PRON
crl-16006	147	26	truly	truly	ADV
crl-16006	147	27	constitutes	constitute	VERB
crl-16006	147	28	a	a	DET
crl-16006	147	29	complete	complete	ADJ
crl-16006	147	30	,	,	PUNCT
crl-16006	147	31	accurate	accurate	ADJ
crl-16006	147	32	answer	answer	NOUN
crl-16006	147	33	,	,	PUNCT
crl-16006	147	34	or	or	CCONJ
crl-16006	147	35	even	even	ADV
crl-16006	147	36	follow	follow	VERB
crl-16006	147	37	-	-	PUNCT
crl-16006	147	38	up	up	ADP
crl-16006	147	39	language	language	NOUN
crl-16006	147	40	,	,	PUNCT
crl-16006	147	41	can	can	AUX
crl-16006	147	42	be	be	AUX
crl-16006	147	43	problematic	problematic	ADJ
crl-16006	147	44	.	.	PUNCT
crl-16006	148	1	to	to	PART
crl-16006	148	2	verify	verify	VERB
crl-16006	148	3	the	the	DET
crl-16006	148	4	veracity	veracity	NOUN
crl-16006	148	5	of	of	ADP
crl-16006	148	6	the	the	DET
crl-16006	148	7	operational	operational	ADJ
crl-16006	148	8	definitions	definition	NOUN
crl-16006	148	9	and	and	CCONJ
crl-16006	148	10	their	their	PRON
crl-16006	148	11	application	application	NOUN
crl-16006	148	12	in	in	ADP
crl-16006	148	13	the	the	DET
crl-16006	148	14	analysis	analysis	NOUN
crl-16006	148	15	,	,	PUNCT
crl-16006	148	16	the	the	DET
crl-16006	148	17	second	second	ADJ
crl-16006	148	18	project	project	NOUN
crl-16006	148	19	team	team	NOUN
crl-16006	148	20	charged	charge	VERB
crl-16006	148	21	to	to	PART
crl-16006	148	22	establish	establish	VERB
crl-16006	148	23	locally	locally	ADV
crl-16006	148	24	agreed	agree	VERB
crl-16006	148	25	-	-	PUNCT
crl-16006	148	26	upon	upon	ADP
crl-16006	148	27	standards	standard	NOUN
crl-16006	148	28	for	for	ADP
crl-16006	148	29	interpreting	interpret	VERB
crl-16006	148	30	the	the	DET
crl-16006	148	31	rusa	rusa	NOUN
crl-16006	148	32	guidelines	guideline	NOUN
crl-16006	148	33	must	must	AUX
crl-16006	148	34	conduct	conduct	VERB
crl-16006	148	35	a	a	DET
crl-16006	148	36	gage	gage	NOUN
crl-16006	148	37	r&r	r&r	NOUN
crl-16006	148	38	analysis	analysis	NOUN
crl-16006	148	39	.	.	PUNCT
crl-16006	149	1	gage	gage	NOUN
crl-16006	149	2	r&r	r&r	PROPN
crl-16006	149	3	is	be	AUX
crl-16006	149	4	a	a	DET
crl-16006	149	5	statistical	statistical	ADJ
crl-16006	149	6	tool	tool	NOUN
crl-16006	149	7	that	that	PRON
crl-16006	149	8	measures	measure	VERB
crl-16006	149	9	the	the	DET
crl-16006	149	10	ability	ability	NOUN
crl-16006	149	11	of	of	ADP
crl-16006	149	12	a	a	DET
crl-16006	149	13	measurement	measurement	NOUN
crl-16006	149	14	instrument	instrument	NOUN
crl-16006	149	15	to	to	PART
crl-16006	149	16	produce	produce	VERB
crl-16006	149	17	the	the	DET
crl-16006	149	18	same	same	ADJ
crl-16006	149	19	results	result	NOUN
crl-16006	149	20	when	when	SCONJ
crl-16006	149	21	studying	study	VERB
crl-16006	149	22	one	one	NUM
crl-16006	149	23	sample	sample	NOUN
crl-16006	149	24	repeatedly	repeatedly	ADV
crl-16006	149	25	and	and	CCONJ
crl-16006	149	26	the	the	DET
crl-16006	149	27	ability	ability	NOUN
crl-16006	149	28	of	of	ADP
crl-16006	149	29	different	different	ADJ
crl-16006	149	30	operators	operator	NOUN
crl-16006	149	31	to	to	PART
crl-16006	149	32	reproduce	reproduce	VERB
crl-16006	149	33	results	result	NOUN
crl-16006	149	34	when	when	SCONJ
crl-16006	149	35	using	use	VERB
crl-16006	149	36	the	the	DET
crl-16006	149	37	same	same	ADJ
crl-16006	149	38	sample	sample	NOUN
crl-16006	149	39	and	and	CCONJ
crl-16006	149	40	instrument	instrument	NOUN
crl-16006	149	41	.	.	PUNCT
crl-16006	150	1	this	this	PRON
crl-16006	150	2	means	mean	VERB
crl-16006	150	3	that	that	SCONJ
crl-16006	150	4	,	,	PUNCT
crl-16006	150	5	if	if	SCONJ
crl-16006	150	6	the	the	DET
crl-16006	150	7	author	author	NOUN
crl-16006	150	8	reevaluated	reevaluate	VERB
crl-16006	150	9	the	the	DET
crl-16006	150	10	answers	answer	NOUN
crl-16006	150	11	to	to	ADP
crl-16006	150	12	the	the	DET
crl-16006	150	13	586	586	NUM
crl-16006	150	14	e	e	NOUN
crl-16006	150	15	-	-	NOUN
crl-16006	150	16	mail	mail	NOUN
crl-16006	150	17	questions	question	NOUN
crl-16006	150	18	again	again	ADV
crl-16006	150	19	,	,	PUNCT
crl-16006	150	20	she	she	PRON
crl-16006	150	21	would	would	AUX
crl-16006	150	22	need	need	VERB
crl-16006	150	23	to	to	PART
crl-16006	150	24	be	be	AUX
crl-16006	150	25	able	able	ADJ
crl-16006	150	26	to	to	PART
crl-16006	150	27	repeat	repeat	VERB
crl-16006	150	28	the	the	DET
crl-16006	150	29	same	same	ADJ
crl-16006	150	30	results	result	NOUN
crl-16006	150	31	in	in	ADP
crl-16006	150	32	the	the	DET
crl-16006	150	33	excel	excel	ADJ
crl-16006	150	34	spreadsheet	spreadsheet	NOUN
crl-16006	150	35	.	.	PUNCT
crl-16006	151	1	other	other	ADJ
crl-16006	151	2	peer	peer	NOUN
crl-16006	151	3	librarians	librarian	NOUN
crl-16006	151	4	on	on	ADP
crl-16006	151	5	the	the	DET
crl-16006	151	6	project	project	NOUN
crl-16006	151	7	team	team	NOUN
crl-16006	151	8	would	would	AUX
crl-16006	151	9	need	need	VERB
crl-16006	151	10	to	to	PART
crl-16006	151	11	be	be	AUX
crl-16006	151	12	able	able	ADJ
crl-16006	151	13	to	to	PART
crl-16006	151	14	reproduce	reproduce	VERB
crl-16006	151	15	the	the	DET
crl-16006	151	16	same	same	ADJ
crl-16006	151	17	results	result	NOUN
crl-16006	151	18	using	use	VERB
crl-16006	151	19	the	the	DET
crl-16006	151	20	same	same	ADJ
crl-16006	151	21	excel	excel	ADJ
crl-16006	151	22	spreadsheet	spreadsheet	NOUN
crl-16006	151	23	.	.	PUNCT
crl-16006	152	1	while	while	SCONJ
crl-16006	152	2	many	many	ADJ
crl-16006	152	3	companies	company	NOUN
crl-16006	152	4	have	have	AUX
crl-16006	152	5	used	use	VERB
crl-16006	152	6	lean	lean	ADJ
crl-16006	152	7	six	six	NUM
crl-16006	152	8	sigma	sigma	NOUN
crl-16006	152	9	to	to	PART
crl-16006	152	10	improve	improve	VERB
crl-16006	152	11	their	their	PRON
crl-16006	152	12	operations	operation	NOUN
crl-16006	152	13	,	,	PUNCT
crl-16006	152	14	the	the	DET
crl-16006	152	15	lean	lean	ADJ
crl-16006	152	16	six	six	NUM
crl-16006	152	17	sigma	sigma	NOUN
crl-16006	152	18	approach	approach	NOUN
crl-16006	152	19	to	to	ADP
crl-16006	152	20	quality	quality	NOUN
crl-16006	152	21	has	have	VERB
crl-16006	152	22	its	its	PRON
crl-16006	152	23	own	own	ADJ
crl-16006	152	24	limitations	limitation	NOUN
crl-16006	152	25	and	and	CCONJ
crl-16006	152	26	can	can	AUX
crl-16006	152	27	not	not	PART
crl-16006	152	28	address	address	VERB
crl-16006	152	29	all	all	DET
crl-16006	152	30	problems	problem	NOUN
crl-16006	152	31	.	.	PUNCT
crl-16006	153	1	a	a	DET
crl-16006	153	2	true	true	ADJ
crl-16006	153	3	companywide	companywide	NOUN
crl-16006	153	4	deployment	deployment	NOUN
crl-16006	153	5	of	of	ADP
crl-16006	153	6	a	a	DET
crl-16006	153	7	lean	lean	ADJ
crl-16006	153	8	six	six	NUM
crl-16006	153	9	sigma	sigma	PROPN
crl-16006	153	10	initiative	initiative	NOUN
crl-16006	153	11	requires	require	VERB
crl-16006	153	12	top	top	ADJ
crl-16006	153	13	-	-	PUNCT
crl-16006	153	14	down	down	ADP
crl-16006	153	15	administrative	administrative	ADJ
crl-16006	153	16	support	support	NOUN
crl-16006	153	17	in	in	ADP
crl-16006	153	18	selecting	select	VERB
crl-16006	153	19	and	and	CCONJ
crl-16006	153	20	providing	provide	VERB
crl-16006	153	21	both	both	CCONJ
crl-16006	153	22	human	human	ADJ
crl-16006	153	23	and	and	CCONJ
crl-16006	153	24	financial	financial	ADJ
crl-16006	153	25	resources	resource	NOUN
crl-16006	153	26	for	for	ADP
crl-16006	153	27	projects	project	NOUN
crl-16006	153	28	to	to	PART
crl-16006	153	29	succeed	succeed	VERB
crl-16006	153	30	.	.	PUNCT
crl-16006	154	1	further	far	ADV
crl-16006	154	2	,	,	PUNCT
crl-16006	154	3	the	the	DET
crl-16006	154	4	initiative	initiative	NOUN
crl-16006	154	5	must	must	AUX
crl-16006	154	6	be	be	AUX
crl-16006	154	7	well	well	ADV
crl-16006	154	8	aligned	align	VERB
crl-16006	154	9	with	with	ADP
crl-16006	154	10	the	the	DET
crl-16006	154	11	organization	organization	NOUN
crl-16006	154	12	’s	’s	PART
crl-16006	154	13	strategy	strategy	NOUN
crl-16006	154	14	.	.	PUNCT
crl-16006	155	1	processes	process	NOUN
crl-16006	155	2	must	must	AUX
crl-16006	155	3	exist	exist	VERB
crl-16006	155	4	first	first	ADV
crl-16006	155	5	for	for	SCONJ
crl-16006	155	6	projects	project	NOUN
crl-16006	155	7	to	to	PART
crl-16006	155	8	be	be	AUX
crl-16006	155	9	identified	identify	VERB
crl-16006	155	10	,	,	PUNCT
crl-16006	155	11	which	which	PRON
crl-16006	155	12	also	also	ADV
crl-16006	155	13	leads	lead	VERB
crl-16006	155	14	to	to	ADP
crl-16006	155	15	the	the	DET
crl-16006	155	16	assumption	assumption	NOUN
crl-16006	155	17	“	"	PUNCT
crl-16006	155	18	that	that	SCONJ
crl-16006	155	19	the	the	DET
crl-16006	155	20	existing	exist	VERB
crl-16006	155	21	process	process	NOUN
crl-16006	155	22	design	design	NOUN
crl-16006	155	23	is	be	AUX
crl-16006	155	24	fundamentally	fundamentally	ADV
crl-16006	155	25	sound	sound	ADJ
crl-16006	155	26	and	and	CCONJ
crl-16006	155	27	just	just	ADV
crl-16006	155	28	needs	need	VERB
crl-16006	155	29	minor	minor	ADJ
crl-16006	155	30	adjustments	adjustment	NOUN
crl-16006	155	31	to	to	PART
crl-16006	155	32	be	be	AUX
crl-16006	155	33	more	more	ADV
crl-16006	155	34	efficient	efficient	ADJ
crl-16006	155	35	.	.	PUNCT
crl-16006	155	36	”15	”15	PUNCT
crl-16006	156	1	the	the	DET
crl-16006	156	2	framework	framework	NOUN
crl-16006	156	3	may	may	AUX
crl-16006	156	4	discourage	discourage	VERB
crl-16006	156	5	rethinking	rethink	VERB
crl-16006	156	6	or	or	CCONJ
crl-16006	156	7	introducing	introduce	VERB
crl-16006	156	8	entirely	entirely	ADV
crl-16006	156	9	new	new	ADJ
crl-16006	156	10	ways	way	NOUN
crl-16006	156	11	to	to	PART
crl-16006	156	12	execute	execute	VERB
crl-16006	156	13	a	a	DET
crl-16006	156	14	process	process	NOUN
crl-16006	156	15	.	.	PUNCT
crl-16006	157	1	there	there	PRON
crl-16006	157	2	are	be	VERB
crl-16006	157	3	also	also	ADV
crl-16006	157	4	questions	question	NOUN
crl-16006	157	5	as	as	ADP
crl-16006	157	6	to	to	ADP
crl-16006	157	7	whether	whether	SCONJ
crl-16006	157	8	lean	lean	ADJ
crl-16006	157	9	six	six	NUM
crl-16006	157	10	sigma	sigma	NOUN
crl-16006	157	11	could	could	AUX
crl-16006	157	12	be	be	AUX
crl-16006	157	13	sustainable	sustainable	ADJ
crl-16006	157	14	in	in	ADP
crl-16006	157	15	the	the	DET
crl-16006	157	16	library	library	NOUN
crl-16006	157	17	environment	environment	NOUN
crl-16006	157	18	.	.	PUNCT
crl-16006	158	1	most	most	ADJ
crl-16006	158	2	libraries	library	NOUN
crl-16006	158	3	struggle	struggle	VERB
crl-16006	158	4	to	to	PART
crl-16006	158	5	maximize	maximize	VERB
crl-16006	158	6	patron	patron	NOUN
crl-16006	158	7	service	service	NOUN
crl-16006	158	8	with	with	ADP
crl-16006	158	9	significant	significant	ADJ
crl-16006	158	10	budgetary	budgetary	ADJ
crl-16006	158	11	constraints	constraint	NOUN
crl-16006	158	12	.	.	PUNCT
crl-16006	159	1	training	training	NOUN
crl-16006	159	2	staff	staff	NOUN
crl-16006	159	3	in	in	ADP
crl-16006	159	4	the	the	DET
crl-16006	159	5	various	various	ADJ
crl-16006	159	6	levels	level	NOUN
crl-16006	159	7	of	of	ADP
crl-16006	159	8	six	six	NUM
crl-16006	159	9	sigma	sigma	PROPN
crl-16006	159	10	knowledge	knowledge	PROPN
crl-16006	159	11	requires	require	VERB
crl-16006	159	12	a	a	DET
crl-16006	159	13	significant	significant	ADJ
crl-16006	159	14	investment	investment	NOUN
crl-16006	159	15	of	of	ADP
crl-16006	159	16	both	both	DET
crl-16006	159	17	time	time	NOUN
crl-16006	159	18	and	and	CCONJ
crl-16006	159	19	financial	financial	PROPN
crl-16006	159	20	resources.16	resources.16	PROPN
crl-16006	159	21	other	other	ADJ
crl-16006	159	22	continuous	continuous	ADJ
crl-16006	159	23	quality	quality	NOUN
crl-16006	159	24	improvement	improvement	NOUN
crl-16006	159	25	programs	program	NOUN
crl-16006	159	26	,	,	PUNCT
crl-16006	159	27	such	such	ADJ
crl-16006	159	28	as	as	ADP
crl-16006	159	29	iso	iso	NOUN
crl-16006	159	30	9001	9001	NUM
crl-16006	159	31	or	or	CCONJ
crl-16006	159	32	the	the	DET
crl-16006	159	33	malcolm	malcolm	PROPN
crl-16006	159	34	-	-	PUNCT
crl-16006	159	35	baldridge	baldridge	NOUN
crl-16006	159	36	national	national	ADJ
crl-16006	159	37	quality	quality	PROPN
crl-16006	159	38	award	award	PROPN
crl-16006	159	39	,	,	PUNCT
crl-16006	159	40	have	have	AUX
crl-16006	159	41	already	already	ADV
crl-16006	159	42	been	be	AUX
crl-16006	159	43	successfully	successfully	ADV
crl-16006	159	44	implemented	implement	VERB
crl-16006	159	45	by	by	ADP
crl-16006	159	46	other	other	ADJ
crl-16006	159	47	library	library	NOUN
crl-16006	159	48	organizations	organization	NOUN
crl-16006	159	49	and	and	CCONJ
crl-16006	159	50	may	may	AUX
crl-16006	159	51	also	also	ADV
crl-16006	159	52	prove	prove	VERB
crl-16006	159	53	to	to	PART
crl-16006	159	54	be	be	AUX
crl-16006	159	55	useful	useful	ADJ
crl-16006	159	56	for	for	ADP
crl-16006	159	57	encouraging	encourage	VERB
crl-16006	159	58	a	a	DET
crl-16006	159	59	library	library	NOUN
crl-16006	159	60	organization	organization	NOUN
crl-16006	159	61	to	to	PART
crl-16006	159	62	establish	establish	VERB
crl-16006	159	63	an	an	DET
crl-16006	159	64	infrastructure	infrastructure	NOUN
crl-16006	159	65	that	that	PRON
crl-16006	159	66	supports	support	VERB
crl-16006	159	67	a	a	DET
crl-16006	159	68	culture	culture	NOUN
crl-16006	159	69	of	of	ADP
crl-16006	159	70	assessment	assessment	NOUN
crl-16006	159	71	and	and	CCONJ
crl-16006	159	72	change.17	change.17	NOUN
crl-16006	159	73	libraries	library	NOUN
crl-16006	159	74	can	can	AUX
crl-16006	159	75	customize	customize	VERB
crl-16006	159	76	and	and	CCONJ
crl-16006	159	77	borrow	borrow	VERB
crl-16006	159	78	a	a	DET
crl-16006	159	79	number	number	NOUN
crl-16006	159	80	of	of	ADP
crl-16006	159	81	quality	quality	NOUN
crl-16006	159	82	management	management	NOUN
crl-16006	159	83	systems	system	NOUN
crl-16006	159	84	and	and	CCONJ
crl-16006	159	85	tools	tool	NOUN
crl-16006	159	86	from	from	ADP
crl-16006	159	87	the	the	DET
crl-16006	159	88	business	business	NOUN
crl-16006	159	89	community	community	NOUN
crl-16006	159	90	to	to	PART
crl-16006	159	91	both	both	PRON
crl-16006	159	92	assess	assess	VERB
crl-16006	159	93	their	their	PRON
crl-16006	159	94	service	service	NOUN
crl-16006	159	95	process	process	NOUN
crl-16006	159	96	and	and	CCONJ
crl-16006	159	97	continuously	continuously	ADV
crl-16006	159	98	improve	improve	VERB
crl-16006	159	99	their	their	PRON
crl-16006	159	100	operations	operation	NOUN
crl-16006	159	101	.	.	PUNCT
crl-16006	160	1	by	by	ADP
crl-16006	160	2	adopting	adopt	VERB
crl-16006	160	3	an	an	DET
crl-16006	160	4	approach	approach	NOUN
crl-16006	160	5	like	like	ADP
crl-16006	160	6	lean	lean	ADJ
crl-16006	160	7	six	six	NUM
crl-16006	160	8	sigma	sigma	NOUN
crl-16006	160	9	,	,	PUNCT
crl-16006	160	10	a	a	DET
crl-16006	160	11	library	library	NOUN
crl-16006	160	12	can	can	AUX
crl-16006	160	13	respond	respond	VERB
crl-16006	160	14	better	well	ADV
crl-16006	160	15	to	to	ADP
crl-16006	160	16	changing	change	VERB
crl-16006	160	17	customer	customer	NOUN
crl-16006	160	18	needs	need	NOUN
crl-16006	160	19	and	and	CCONJ
crl-16006	160	20	desires	desire	NOUN
crl-16006	160	21	by	by	ADP
crl-16006	160	22	creating	create	VERB
crl-16006	160	23	an	an	DET
crl-16006	160	24	infrastructure	infrastructure	NOUN
crl-16006	160	25	that	that	PRON
crl-16006	160	26	supports	support	VERB
crl-16006	160	27	,	,	PUNCT
crl-16006	160	28	nurtures	nurture	NOUN
crl-16006	160	29	,	,	PUNCT
crl-16006	160	30	and	and	CCONJ
crl-16006	160	31	sustains	sustain	VERB
crl-16006	160	32	a	a	DET
crl-16006	160	33	culture	culture	NOUN
crl-16006	160	34	of	of	ADP
crl-16006	160	35	assessment	assessment	NOUN
crl-16006	160	36	and	and	CCONJ
crl-16006	160	37	change	change	NOUN
crl-16006	160	38	.	.	PUNCT
crl-16006	161	1	notes	note	NOUN
crl-16006	161	2	1	1	NUM
crl-16006	161	3	.	.	X
crl-16006	162	1	examples	example	NOUN
crl-16006	162	2	include	include	VERB
crl-16006	162	3	:	:	PUNCT
crl-16006	162	4	association	association	NOUN
crl-16006	162	5	of	of	ADP
crl-16006	162	6	research	research	NOUN
crl-16006	162	7	libraries	library	NOUN
crl-16006	162	8	,	,	PUNCT
crl-16006	162	9	library	library	NOUN
crl-16006	162	10	assessment	assessment	NOUN
crl-16006	162	11	conference	conference	NOUN
crl-16006	162	12	:	:	PUNCT
crl-16006	162	13	buildhttp	buildhttp	NOUN
crl-16006	162	14	:	:	PUNCT
crl-16006	162	15	change.17	change.17	PROPN
crl-16006	162	16	http	http	NOUN
crl-16006	162	17	:	:	PUNCT
crl-16006	162	18	resources.16	resources.16	PROPN
crl-16006	162	19	leveraging	leverage	VERB
crl-16006	162	20	lean	lean	ADJ
crl-16006	162	21	six	six	NUM
crl-16006	162	22	sigma	sigma	PROPN
crl-16006	162	23	225	225	NUM
crl-16006	162	24	ing	ing	NOUN
crl-16006	162	25	effective	effective	ADJ
crl-16006	162	26	,	,	PUNCT
crl-16006	162	27	sustainable	sustainable	ADJ
crl-16006	162	28	,	,	PUNCT
crl-16006	162	29	effective	effective	ADJ
crl-16006	162	30	practice	practice	NOUN
crl-16006	162	31	,	,	PUNCT
crl-16006	162	32	seattle	seattle	PROPN
crl-16006	162	33	,	,	PUNCT
crl-16006	162	34	wa	wa	PROPN
crl-16006	162	35	,	,	PUNCT
crl-16006	162	36	august	august	PROPN
crl-16006	162	37	4–6	4–6	PROPN
crl-16006	162	38	,	,	PUNCT
crl-16006	162	39	2008	2008	NUM
crl-16006	162	40	,	,	PUNCT
crl-16006	162	41	available	available	ADJ
crl-16006	162	42	online	online	NOUN
crl-16006	162	43	at	at	ADP
crl-16006	162	44	http://	http://	X
crl-16006	162	45	libraryassessment.org	libraryassessment.org	X
crl-16006	162	46	[	[	PUNCT
crl-16006	162	47	accessed	access	VERB
crl-16006	162	48	13	13	NUM
crl-16006	162	49	june	june	PROPN
crl-16006	162	50	2008	2008	NUM
crl-16006	162	51	]	]	PUNCT
crl-16006	162	52	;	;	PUNCT
crl-16006	162	53	and	and	CCONJ
crl-16006	162	54	association	association	NOUN
crl-16006	162	55	of	of	ADP
crl-16006	162	56	research	research	NOUN
crl-16006	162	57	libraries	library	NOUN
crl-16006	162	58	,	,	PUNCT
crl-16006	162	59	service	service	NOUN
crl-16006	162	60	quality	quality	NOUN
crl-16006	162	61	evaluation	evaluation	NOUN
crl-16006	162	62	academy	academy	NOUN
crl-16006	162	63	,	,	PUNCT
crl-16006	162	64	available	available	ADJ
crl-16006	162	65	online	online	ADV
crl-16006	162	66	at	at	ADP
crl-16006	162	67	www.arl.org/stats/statsevents/sqacademy/index	www.arl.org/stats/statsevents/sqacademy/index	NOUN
crl-16006	162	68	.	.	PUNCT
crl-16006	163	1	shtml	shtml	PROPN
crl-16006	163	2	[	[	X
crl-16006	163	3	accessed	access	VERB
crl-16006	163	4	13	13	NUM
crl-16006	163	5	june	june	PROPN
crl-16006	163	6	2008	2008	NUM
crl-16006	163	7	]	]	PUNCT
crl-16006	163	8	.	.	PUNCT
crl-16006	164	1	2	2	X
crl-16006	164	2	.	.	X
crl-16006	164	3	for	for	ADP
crl-16006	164	4	detail	detail	NOUN
crl-16006	164	5	on	on	ADP
crl-16006	164	6	the	the	DET
crl-16006	164	7	history	history	NOUN
crl-16006	164	8	and	and	CCONJ
crl-16006	164	9	development	development	NOUN
crl-16006	164	10	of	of	ADP
crl-16006	164	11	lean	lean	ADJ
crl-16006	164	12	,	,	PUNCT
crl-16006	164	13	see	see	VERB
crl-16006	164	14	james	james	PROPN
crl-16006	164	15	p.	p.	PROPN
crl-16006	164	16	womack	womack	PROPN
crl-16006	164	17	,	,	PUNCT
crl-16006	164	18	daniel	daniel	PROPN
crl-16006	164	19	t.	t.	PROPN
crl-16006	164	20	jones	jones	PROPN
crl-16006	164	21	,	,	PUNCT
crl-16006	164	22	and	and	CCONJ
crl-16006	164	23	daniel	daniel	PROPN
crl-16006	164	24	roos	roos	PROPN
crl-16006	164	25	,	,	PUNCT
crl-16006	164	26	the	the	DET
crl-16006	164	27	machine	machine	NOUN
crl-16006	164	28	that	that	PRON
crl-16006	164	29	changed	change	VERB
crl-16006	164	30	the	the	DET
crl-16006	164	31	world	world	NOUN
crl-16006	164	32	:	:	PUNCT
crl-16006	164	33	the	the	DET
crl-16006	164	34	story	story	NOUN
crl-16006	164	35	of	of	ADP
crl-16006	164	36	lean	lean	ADJ
crl-16006	164	37	production	production	NOUN
crl-16006	164	38	—	—	PUNCT
crl-16006	164	39	toyota	toyota	PROPN
crl-16006	164	40	’s	’s	PART
crl-16006	164	41	secret	secret	ADJ
crl-16006	164	42	weapon	weapon	NOUN
crl-16006	164	43	in	in	ADP
crl-16006	164	44	the	the	DET
crl-16006	164	45	global	global	ADJ
crl-16006	164	46	car	car	NOUN
crl-16006	164	47	wars	war	NOUN
crl-16006	164	48	that	that	PRON
crl-16006	164	49	is	be	AUX
crl-16006	164	50	revolutionizing	revolutionize	VERB
crl-16006	164	51	world	world	NOUN
crl-16006	164	52	industry	industry	NOUN
crl-16006	164	53	(	(	PUNCT
crl-16006	164	54	new	new	PROPN
crl-16006	164	55	york	york	PROPN
crl-16006	164	56	,	,	PUNCT
crl-16006	164	57	n.y	n.y	PROPN
crl-16006	164	58	.	.	PROPN
crl-16006	164	59	:	:	PUNCT
crl-16006	164	60	free	free	PROPN
crl-16006	164	61	press	press	NOUN
crl-16006	164	62	,	,	PUNCT
crl-16006	164	63	2007	2007	NUM
crl-16006	164	64	)	)	PUNCT
crl-16006	164	65	.	.	PUNCT
crl-16006	165	1	for	for	ADP
crl-16006	165	2	detail	detail	NOUN
crl-16006	165	3	on	on	ADP
crl-16006	165	4	the	the	DET
crl-16006	165	5	history	history	NOUN
crl-16006	165	6	and	and	CCONJ
crl-16006	165	7	development	development	NOUN
crl-16006	165	8	of	of	ADP
crl-16006	165	9	six	six	NUM
crl-16006	165	10	sigma	sigma	PROPN
crl-16006	165	11	,	,	PUNCT
crl-16006	165	12	see	see	VERB
crl-16006	165	13	peter	peter	PROPN
crl-16006	165	14	s.	s.	PROPN
crl-16006	165	15	pande	pande	PROPN
crl-16006	165	16	,	,	PUNCT
crl-16006	165	17	robert	robert	PROPN
crl-16006	165	18	p.	p.	PROPN
crl-16006	165	19	neuman	neuman	NOUN
crl-16006	165	20	,	,	PUNCT
crl-16006	165	21	and	and	CCONJ
crl-16006	165	22	roland	roland	VERB
crl-16006	165	23	r.	r.	PROPN
crl-16006	165	24	cavanagh	cavanagh	PROPN
crl-16006	165	25	,	,	PUNCT
crl-16006	165	26	the	the	DET
crl-16006	165	27	six	six	NUM
crl-16006	165	28	sigma	sigma	PROPN
crl-16006	165	29	way	way	NOUN
crl-16006	165	30	:	:	PUNCT
crl-16006	165	31	how	how	SCONJ
crl-16006	165	32	ge	ge	PROPN
crl-16006	165	33	,	,	PUNCT
crl-16006	165	34	motorola	motorola	PROPN
crl-16006	165	35	,	,	PUNCT
crl-16006	165	36	and	and	CCONJ
crl-16006	165	37	other	other	ADJ
crl-16006	165	38	top	top	ADJ
crl-16006	165	39	companies	company	NOUN
crl-16006	165	40	are	be	AUX
crl-16006	165	41	honing	hone	VERB
crl-16006	165	42	their	their	PRON
crl-16006	165	43	performance	performance	NOUN
crl-16006	165	44	(	(	PUNCT
crl-16006	165	45	new	new	PROPN
crl-16006	165	46	york	york	PROPN
crl-16006	165	47	,	,	PUNCT
crl-16006	165	48	n.y	n.y	PROPN
crl-16006	165	49	.	.	PROPN
crl-16006	165	50	:	:	PUNCT
crl-16006	165	51	mcgraw	mcgraw	NOUN
crl-16006	165	52	-	-	PUNCT
crl-16006	165	53	hill	hill	NOUN
crl-16006	165	54	,	,	PUNCT
crl-16006	165	55	2000	2000	NUM
crl-16006	165	56	)	)	PUNCT
crl-16006	165	57	.	.	PUNCT
crl-16006	166	1	3	3	X
crl-16006	166	2	.	.	PROPN
crl-16006	166	3	james	james	PROPN
crl-16006	166	4	a.	a.	PROPN
crl-16006	166	5	fitzsimmons	fitzsimmon	NOUN
crl-16006	166	6	and	and	CCONJ
crl-16006	166	7	mona	mona	PROPN
crl-16006	166	8	j.	j.	PROPN
crl-16006	166	9	fitzsimmons	fitzsimmons	PROPN
crl-16006	166	10	,	,	PUNCT
crl-16006	166	11	service	service	NOUN
crl-16006	166	12	management	management	NOUN
crl-16006	166	13	:	:	PUNCT
crl-16006	166	14	operations	operation	NOUN
crl-16006	166	15	,	,	PUNCT
crl-16006	166	16	strategy	strategy	NOUN
crl-16006	166	17	,	,	PUNCT
crl-16006	166	18	information	information	NOUN
crl-16006	166	19	technology	technology	NOUN
crl-16006	166	20	,	,	PUNCT
crl-16006	166	21	6th	6th	ADJ
crl-16006	166	22	ed	ed	NOUN
crl-16006	166	23	.	.	PUNCT
crl-16006	167	1	(	(	PUNCT
crl-16006	167	2	boston	boston	PROPN
crl-16006	167	3	,	,	PUNCT
crl-16006	167	4	mass	mass	PROPN
crl-16006	167	5	.	.	PROPN
crl-16006	167	6	:	:	PUNCT
crl-16006	167	7	mcgraw	mcgraw	NOUN
crl-16006	167	8	-	-	PUNCT
crl-16006	167	9	hill	hill	NOUN
crl-16006	167	10	irwin	irwin	NOUN
crl-16006	167	11	,	,	PUNCT
crl-16006	167	12	2008	2008	NUM
crl-16006	167	13	)	)	PUNCT
crl-16006	167	14	.	.	PUNCT
crl-16006	168	1	4	4	X
crl-16006	168	2	.	.	X
crl-16006	168	3	kai	kai	PROPN
crl-16006	168	4	yang	yang	PROPN
crl-16006	168	5	,	,	PUNCT
crl-16006	168	6	design	design	NOUN
crl-16006	168	7	for	for	ADP
crl-16006	168	8	six	six	NUM
crl-16006	168	9	sigma	sigma	NOUN
crl-16006	168	10	for	for	ADP
crl-16006	168	11	service	service	NOUN
crl-16006	168	12	(	(	PUNCT
crl-16006	168	13	new	new	PROPN
crl-16006	168	14	york	york	PROPN
crl-16006	168	15	,	,	PUNCT
crl-16006	168	16	n.y	n.y	PROPN
crl-16006	168	17	.	.	PROPN
crl-16006	168	18	:	:	PUNCT
crl-16006	168	19	mcgraw	mcgraw	NOUN
crl-16006	168	20	-	-	PUNCT
crl-16006	168	21	hill	hill	NOUN
crl-16006	168	22	,	,	PUNCT
crl-16006	168	23	2005	2005	NUM
crl-16006	168	24	)	)	PUNCT
crl-16006	168	25	,	,	PUNCT
crl-16006	168	26	6	6	NUM
crl-16006	168	27	.	.	NUM
crl-16006	168	28	5	5	NUM
crl-16006	168	29	.	.	X
crl-16006	168	30	arne	arne	PROPN
crl-16006	168	31	buthmann	buthmann	PROPN
crl-16006	168	32	,	,	PUNCT
crl-16006	168	33	“	"	PUNCT
crl-16006	168	34	cost	cost	NOUN
crl-16006	168	35	of	of	ADP
crl-16006	168	36	quality	quality	NOUN
crl-16006	168	37	:	:	PUNCT
crl-16006	168	38	not	not	PART
crl-16006	168	39	only	only	ADV
crl-16006	168	40	failure	failure	NOUN
crl-16006	168	41	costs	cost	NOUN
crl-16006	168	42	,	,	PUNCT
crl-16006	168	43	”	"	PUNCT
crl-16006	168	44	isixsigma	isixsigma	PROPN
crl-16006	168	45	europe	europe	PROPN
crl-16006	168	46	.	.	PUNCT
crl-16006	169	1	available	available	ADJ
crl-16006	169	2	online	online	ADV
crl-16006	169	3	at	at	ADP
crl-16006	169	4	http://europe.isixsigma.com/library/content/c070502a.asp	http://europe.isixsigma.com/library/content/c070502a.asp	NOUN
crl-16006	169	5	.	.	PUNCT
crl-16006	170	1	[	[	X
crl-16006	170	2	accessed	access	VERB
crl-16006	170	3	13	13	NUM
crl-16006	170	4	june	june	PROPN
crl-16006	170	5	2008	2008	NUM
crl-16006	170	6	]	]	PUNCT
crl-16006	170	7	.	.	PUNCT
crl-16006	171	1	6	6	X
crl-16006	171	2	.	.	X
crl-16006	171	3	daniel	daniel	PROPN
crl-16006	171	4	l.	l.	PROPN
crl-16006	171	5	gee	gee	PROPN
crl-16006	171	6	,	,	PUNCT
crl-16006	171	7	“	"	PUNCT
crl-16006	171	8	a	a	DET
crl-16006	171	9	six	six	NUM
crl-16006	171	10	sigma	sigma	PROPN
crl-16006	171	11	primer	primer	NOUN
crl-16006	171	12	for	for	ADP
crl-16006	171	13	health	health	NOUN
crl-16006	171	14	care	care	NOUN
crl-16006	171	15	providers	provider	NOUN
crl-16006	171	16	,	,	PUNCT
crl-16006	171	17	”	"	PUNCT
crl-16006	171	18	in	in	ADP
crl-16006	171	19	business	business	NOUN
crl-16006	171	20	of	of	ADP
crl-16006	171	21	medical	medical	ADJ
crl-16006	171	22	practice	practice	NOUN
crl-16006	171	23	:	:	PUNCT
crl-16006	171	24	advanced	advanced	ADJ
crl-16006	171	25	profit	profit	NOUN
crl-16006	171	26	maximization	maximization	NOUN
crl-16006	171	27	techniques	technique	NOUN
crl-16006	171	28	for	for	ADP
crl-16006	171	29	savvy	savvy	ADJ
crl-16006	171	30	doctors	doctor	NOUN
crl-16006	171	31	,	,	PUNCT
crl-16006	171	32	ed	ed	NOUN
crl-16006	171	33	.	.	PROPN
crl-16006	172	1	david	david	PROPN
crl-16006	172	2	e.	e.	PROPN
crl-16006	172	3	marcinko	marcinko	PROPN
crl-16006	172	4	(	(	PUNCT
crl-16006	172	5	new	new	PROPN
crl-16006	172	6	york	york	PROPN
crl-16006	172	7	,	,	PUNCT
crl-16006	172	8	n.y	n.y	PROPN
crl-16006	172	9	.	.	PROPN
crl-16006	172	10	:	:	PUNCT
crl-16006	172	11	springer	springer	NOUN
crl-16006	172	12	pub	pub	NOUN
crl-16006	172	13	.	.	PUNCT
crl-16006	172	14	,	,	PUNCT
crl-16006	172	15	2004	2004	NUM
crl-16006	172	16	)	)	PUNCT
crl-16006	172	17	,	,	PUNCT
crl-16006	172	18	127–42	127–42	PROPN
crl-16006	172	19	.	.	PUNCT
crl-16006	173	1	7	7	X
crl-16006	173	2	.	.	X
crl-16006	173	3	for	for	ADP
crl-16006	173	4	more	more	ADJ
crl-16006	173	5	information	information	NOUN
crl-16006	173	6	in	in	ADP
crl-16006	173	7	5s	5s	NUM
crl-16006	173	8	,	,	PUNCT
crl-16006	173	9	see	see	VERB
crl-16006	173	10	“	"	PUNCT
crl-16006	173	11	lean	lean	ADJ
crl-16006	173	12	manufacturing	manufacturing	NOUN
crl-16006	173	13	,	,	PUNCT
crl-16006	173	14	”	"	PUNCT
crl-16006	173	15	wikipedia	wikipedia	PROPN
crl-16006	173	16	.	.	PUNCT
crl-16006	174	1	available	available	ADJ
crl-16006	174	2	online	online	ADV
crl-16006	174	3	at	at	ADP
crl-16006	174	4	http://en.wikipedia.org/wiki/lean_manufacturing	http://en.wikipedia.org/wiki/lean_manufacture	VERB
crl-16006	174	5	.	.	PUNCT
crl-16006	175	1	[	[	X
crl-16006	175	2	accessed	access	VERB
crl-16006	175	3	22	22	NUM
crl-16006	175	4	august	august	PROPN
crl-16006	175	5	2008	2008	NUM
crl-16006	175	6	]	]	PUNCT
crl-16006	175	7	.	.	PUNCT
crl-16006	176	1	8	8	X
crl-16006	176	2	.	.	X
crl-16006	176	3	library	library	NOUN
crl-16006	176	4	articles	article	NOUN
crl-16006	176	5	on	on	ADP
crl-16006	176	6	six	six	NUM
crl-16006	176	7	sigma	sigma	PROPN
crl-16006	176	8	include	include	VERB
crl-16006	176	9	:	:	PUNCT
crl-16006	176	10	i.v	i.v	PROPN
crl-16006	176	11	.	.	PROPN
crl-16006	176	12	malhan	malhan	NOUN
crl-16006	176	13	and	and	CCONJ
crl-16006	176	14	shivarama	shivarama	VERB
crl-16006	176	15	rao	rao	NOUN
crl-16006	176	16	,	,	PUNCT
crl-16006	176	17	“	"	PUNCT
crl-16006	176	18	application	application	NOUN
crl-16006	176	19	of	of	ADP
crl-16006	176	20	six	six	NUM
crl-16006	176	21	sigma	sigma	NOUN
crl-16006	176	22	in	in	ADP
crl-16006	176	23	libraries	library	NOUN
crl-16006	176	24	part	part	NOUN
crl-16006	176	25	1	1	NUM
crl-16006	176	26	,	,	PUNCT
crl-16006	176	27	”	"	PUNCT
crl-16006	176	28	managing	manage	VERB
crl-16006	176	29	information	information	NOUN
crl-16006	176	30	12	12	NUM
crl-16006	176	31	,	,	PUNCT
crl-16006	176	32	no	no	INTJ
crl-16006	176	33	.	.	NOUN
crl-16006	176	34	7	7	NUM
crl-16006	176	35	(	(	PUNCT
crl-16006	176	36	sept	sept	PROPN
crl-16006	176	37	.	.	PROPN
crl-16006	176	38	2005	2005	NUM
crl-16006	176	39	):	):	PUNCT
crl-16006	176	40	46–48	46–48	NUM
crl-16006	176	41	;	;	PUNCT
crl-16006	176	42	i.v	i.v	PROPN
crl-16006	176	43	.	.	PROPN
crl-16006	176	44	malhan	malhan	PROPN
crl-16006	176	45	and	and	CCONJ
crl-16006	176	46	shivarama	shivarama	VERB
crl-16006	176	47	rao	rao	NOUN
crl-16006	176	48	,	,	PUNCT
crl-16006	176	49	“	"	PUNCT
crl-16006	176	50	application	application	NOUN
crl-16006	176	51	of	of	ADP
crl-16006	176	52	six	six	NUM
crl-16006	176	53	sigma	sigma	NOUN
crl-16006	176	54	in	in	ADP
crl-16006	176	55	libraries	library	NOUN
crl-16006	176	56	,	,	PUNCT
crl-16006	176	57	”	"	PUNCT
crl-16006	176	58	managing	manage	VERB
crl-16006	176	59	information	information	NOUN
crl-16006	176	60	12	12	NUM
crl-16006	176	61	,	,	PUNCT
crl-16006	176	62	no	no	INTJ
crl-16006	176	63	.	.	NOUN
crl-16006	176	64	8	8	NUM
crl-16006	176	65	(	(	PUNCT
crl-16006	176	66	oct	oct	PROPN
crl-16006	176	67	.	.	PROPN
crl-16006	176	68	2005	2005	NUM
crl-16006	176	69	):	):	PUNCT
crl-16006	176	70	48–50	48–50	NUM
crl-16006	176	71	;	;	PUNCT
crl-16006	176	72	i.v	i.v	PROPN
crl-16006	176	73	.	.	PROPN
crl-16006	176	74	malhan	malhan	PROPN
crl-16006	176	75	and	and	CCONJ
crl-16006	176	76	shivarama	shivarama	VERB
crl-16006	176	77	rao	rao	NOUN
crl-16006	176	78	,	,	PUNCT
crl-16006	176	79	“	"	PUNCT
crl-16006	176	80	application	application	NOUN
crl-16006	176	81	of	of	ADP
crl-16006	176	82	six	six	NUM
crl-16006	176	83	sigma	sigma	NOUN
crl-16006	176	84	in	in	ADP
crl-16006	176	85	libraries	library	NOUN
crl-16006	176	86	key	key	ADJ
crl-16006	176	87	elements	element	NOUN
crl-16006	176	88	,	,	PUNCT
crl-16006	176	89	problem	problem	NOUN
crl-16006	176	90	,	,	PUNCT
crl-16006	176	91	conclusions	conclusion	NOUN
crl-16006	176	92	,	,	PUNCT
crl-16006	176	93	”	"	PUNCT
crl-16006	176	94	managing	manage	VERB
crl-16006	176	95	information	information	NOUN
crl-16006	176	96	12	12	NUM
crl-16006	176	97	,	,	PUNCT
crl-16006	176	98	no	no	NOUN
crl-16006	176	99	.	.	NOUN
crl-16006	176	100	9	9	NUM
crl-16006	176	101	(	(	PUNCT
crl-16006	176	102	nov	nov	PROPN
crl-16006	176	103	.	.	PROPN
crl-16006	176	104	2005	2005	NUM
crl-16006	176	105	):	):	PUNCT
crl-16006	176	106	58–59	58–59	NUM
crl-16006	176	107	;	;	PUNCT
crl-16006	176	108	vivien	vivien	PROPN
crl-16006	176	109	mcbride	mcbride	PROPN
crl-16006	176	110	,	,	PUNCT
crl-16006	176	111	“	"	PUNCT
crl-16006	176	112	six	six	NUM
crl-16006	176	113	sigma	sigma	NOUN
crl-16006	176	114	=	=	PUNCT
crl-16006	176	115	self	self	NOUN
crl-16006	176	116	service	service	NOUN
crl-16006	176	117	success	success	NOUN
crl-16006	176	118	,	,	PUNCT
crl-16006	176	119	”	"	PUNCT
crl-16006	176	120	sconul	sconul	NOUN
crl-16006	176	121	focus	focus	VERB
crl-16006	176	122	no	no	NOUN
crl-16006	176	123	.	.	NOUN
crl-16006	176	124	39	39	NUM
crl-16006	176	125	(	(	PUNCT
crl-16006	176	126	winter	winter	NOUN
crl-16006	176	127	2006	2006	NUM
crl-16006	176	128	):	):	PUNCT
crl-16006	176	129	29–31	29–31	NUM
crl-16006	176	130	;	;	PUNCT
crl-16006	176	131	biswanath	biswanath	NOUN
crl-16006	176	132	dutta	dutta	PROPN
crl-16006	176	133	and	and	CCONJ
crl-16006	176	134	k.k	k.k	PROPN
crl-16006	176	135	.	.	PROPN
crl-16006	176	136	chowdhury	chowdhury	PROPN
crl-16006	176	137	,	,	PUNCT
crl-16006	176	138	“	"	PUNCT
crl-16006	176	139	application	application	NOUN
crl-16006	176	140	of	of	ADP
crl-16006	176	141	six	six	NUM
crl-16006	176	142	sigma	sigma	NOUN
crl-16006	176	143	in	in	ADP
crl-16006	176	144	the	the	DET
crl-16006	176	145	indian	indian	ADJ
crl-16006	176	146	statistical	statistical	PROPN
crl-16006	176	147	institute	institute	PROPN
crl-16006	176	148	library	library	NOUN
crl-16006	176	149	(	(	PUNCT
crl-16006	176	150	banglore	banglore	PROPN
crl-16006	176	151	):	):	PUNCT
crl-16006	176	152	a	a	DET
crl-16006	176	153	case	case	NOUN
crl-16006	176	154	study	study	NOUN
crl-16006	176	155	,	,	PUNCT
crl-16006	176	156	”	"	PUNCT
crl-16006	176	157	information	information	NOUN
crl-16006	176	158	studies	study	NOUN
crl-16006	176	159	10	10	NUM
crl-16006	176	160	,	,	PUNCT
crl-16006	176	161	no	no	NOUN
crl-16006	176	162	.	.	NOUN
crl-16006	176	163	3	3	NUM
crl-16006	176	164	(	(	PUNCT
crl-16006	176	165	july	july	PROPN
crl-16006	176	166	2004	2004	NUM
crl-16006	176	167	):	):	PUNCT
crl-16006	176	168	573–94	573–94	NUM
crl-16006	176	169	;	;	PUNCT
crl-16006	176	170	and	and	CCONJ
crl-16006	176	171	chitra	chitra	ADJ
crl-16006	176	172	kaushik	kaushik	PROPN
crl-16006	176	173	et	et	PROPN
crl-16006	176	174	al	al	PROPN
crl-16006	176	175	.	.	PROPN
crl-16006	176	176	,	,	PUNCT
crl-16006	176	177	“	"	PUNCT
crl-16006	176	178	six	six	NUM
crl-16006	176	179	sigma	sigma	PROPN
crl-16006	176	180	application	application	NOUN
crl-16006	176	181	for	for	ADP
crl-16006	176	182	library	library	NOUN
crl-16006	176	183	services	service	NOUN
crl-16006	176	184	,	,	PUNCT
crl-16006	176	185	”	"	PUNCT
crl-16006	176	186	desidoc	desidoc	ADJ
crl-16006	176	187	bulletin	bulletin	NOUN
crl-16006	176	188	of	of	ADP
crl-16006	176	189	information	information	NOUN
crl-16006	176	190	technology	technology	NOUN
crl-16006	176	191	27	27	NUM
crl-16006	176	192	,	,	PUNCT
crl-16006	176	193	no	no	NOUN
crl-16006	176	194	.	.	NOUN
crl-16006	176	195	5	5	NUM
crl-16006	176	196	(	(	PUNCT
crl-16006	176	197	sept	sept	PROPN
crl-16006	176	198	.	.	PROPN
crl-16006	176	199	2007	2007	NUM
crl-16006	176	200	):	):	PUNCT
crl-16006	176	201	35–39	35–39	NUM
crl-16006	176	202	.	.	NUM
crl-16006	176	203	9	9	NUM
crl-16006	176	204	.	.	X
crl-16006	176	205	for	for	ADP
crl-16006	176	206	examples	example	NOUN
crl-16006	176	207	,	,	PUNCT
crl-16006	176	208	see	see	VERB
crl-16006	176	209	cynthia	cynthia	PROPN
crl-16006	176	210	karen	karen	PROPN
crl-16006	176	211	swank	swank	PROPN
crl-16006	176	212	,	,	PUNCT
crl-16006	176	213	“	"	PUNCT
crl-16006	176	214	the	the	DET
crl-16006	176	215	lean	lean	ADJ
crl-16006	176	216	service	service	NOUN
crl-16006	176	217	machine	machine	NOUN
crl-16006	176	218	,	,	PUNCT
crl-16006	176	219	”	"	PUNCT
crl-16006	176	220	harvard	harvard	NOUN
crl-16006	176	221	business	business	NOUN
crl-16006	176	222	review	review	NOUN
crl-16006	176	223	81	81	NUM
crl-16006	176	224	,	,	PUNCT
crl-16006	176	225	no	no	INTJ
crl-16006	176	226	.	.	NOUN
crl-16006	176	227	10	10	NUM
crl-16006	176	228	(	(	PUNCT
crl-16006	176	229	oct	oct	PROPN
crl-16006	176	230	.	.	PROPN
crl-16006	176	231	2003	2003	NUM
crl-16006	176	232	):	):	PUNCT
crl-16006	176	233	123–29	123–29	NUM
crl-16006	176	234	;	;	PUNCT
crl-16006	176	235	sherree	sherree	NOUN
crl-16006	176	236	geyer	geyer	NOUN
crl-16006	176	237	,	,	PUNCT
crl-16006	176	238	“	"	PUNCT
crl-16006	176	239	car	car	NOUN
crl-16006	176	240	maker	maker	NOUN
crl-16006	176	241	’s	’s	PART
crl-16006	176	242	production	production	NOUN
crl-16006	176	243	system	system	NOUN
crl-16006	176	244	helps	help	VERB
crl-16006	176	245	cancer	cancer	NOUN
crl-16006	176	246	center	center	NOUN
crl-16006	176	247	get	get	VERB
crl-16006	176	248	lean	lean	ADJ
crl-16006	176	249	,	,	PUNCT
crl-16006	176	250	”	"	PUNCT
crl-16006	176	251	health	health	NOUN
crl-16006	176	252	facilities	facility	NOUN
crl-16006	176	253	management	management	NOUN
crl-16006	176	254	18	18	NUM
crl-16006	176	255	,	,	PUNCT
crl-16006	176	256	no	no	NOUN
crl-16006	176	257	.	.	NOUN
crl-16006	176	258	8	8	NUM
crl-16006	176	259	(	(	PUNCT
crl-16006	176	260	aug	aug	PROPN
crl-16006	176	261	.	.	PROPN
crl-16006	176	262	2005	2005	NUM
crl-16006	176	263	):	):	PUNCT
crl-16006	176	264	5–6	5–6	X
crl-16006	176	265	;	;	PUNCT
crl-16006	176	266	and	and	CCONJ
crl-16006	176	267	edward	edward	PROPN
crl-16006	176	268	d.	d.	PROPN
crl-16006	176	269	craven	craven	PROPN
crl-16006	176	270	et	et	PROPN
crl-16006	177	1	al	al	PROPN
crl-16006	177	2	.	.	PROPN
crl-16006	177	3	,	,	PUNCT
crl-16006	177	4	“	"	PUNCT
crl-16006	177	5	newyork	newyork	NOUN
crl-16006	177	6	-	-	PUNCT
crl-16006	177	7	presbyterian	presbyterian	ADJ
crl-16006	177	8	hospital	hospital	NOUN
crl-16006	177	9	uses	use	VERB
crl-16006	177	10	six	six	NUM
crl-16006	177	11	sigma	sigma	NOUN
crl-16006	177	12	to	to	PART
crl-16006	177	13	build	build	VERB
crl-16006	177	14	a	a	DET
crl-16006	177	15	culture	culture	NOUN
crl-16006	177	16	of	of	ADP
crl-16006	177	17	quality	quality	NOUN
crl-16006	177	18	and	and	CCONJ
crl-16006	177	19	innovation	innovation	NOUN
crl-16006	177	20	,	,	PUNCT
crl-16006	177	21	”	"	PUNCT
crl-16006	177	22	journal	journal	PROPN
crl-16006	177	23	of	of	ADP
crl-16006	177	24	organizational	organizational	ADJ
crl-16006	177	25	excellence	excellence	NOUN
crl-16006	177	26	25	25	NUM
crl-16006	177	27	,	,	PUNCT
crl-16006	177	28	no	no	INTJ
crl-16006	177	29	.	.	NOUN
crl-16006	177	30	4	4	NUM
crl-16006	177	31	(	(	PUNCT
crl-16006	177	32	sept	sept	PROPN
crl-16006	177	33	.	.	PROPN
crl-16006	177	34	2006	2006	NUM
crl-16006	177	35	):	):	PUNCT
crl-16006	177	36	11–19	11–19	NUM
crl-16006	177	37	.	.	PUNCT
crl-16006	178	1	10	10	NUM
crl-16006	178	2	.	.	PUNCT
crl-16006	178	3	association	association	PROPN
crl-16006	178	4	of	of	ADP
crl-16006	178	5	research	research	NOUN
crl-16006	178	6	libraries	library	NOUN
crl-16006	178	7	,	,	PUNCT
crl-16006	178	8	arl	arl	PROPN
crl-16006	178	9	statistics	statistic	NOUN
crl-16006	178	10	2005–2006	2005–2006	NUM
crl-16006	178	11	:	:	PUNCT
crl-16006	178	12	a	a	DET
crl-16006	178	13	compilation	compilation	NOUN
crl-16006	178	14	of	of	ADP
crl-16006	178	15	statistics	statistic	NOUN
crl-16006	178	16	from	from	ADP
crl-16006	178	17	one	one	NUM
crl-16006	178	18	hundred	hundred	NUM
crl-16006	178	19	and	and	CCONJ
crl-16006	178	20	twenty	twenty	NUM
crl-16006	178	21	-	-	PUNCT
crl-16006	178	22	three	three	NUM
crl-16006	178	23	members	member	NOUN
crl-16006	178	24	of	of	ADP
crl-16006	178	25	the	the	DET
crl-16006	178	26	association	association	NOUN
crl-16006	178	27	of	of	ADP
crl-16006	178	28	research	research	NOUN
crl-16006	178	29	libraries	library	NOUN
crl-16006	178	30	(	(	PUNCT
crl-16006	178	31	washington	washington	PROPN
crl-16006	178	32	,	,	PUNCT
crl-16006	178	33	d.c	d.c	PROPN
crl-16006	178	34	.	.	PROPN
crl-16006	178	35	:	:	PUNCT
crl-16006	178	36	association	association	NOUN
crl-16006	178	37	of	of	ADP
crl-16006	178	38	research	research	NOUN
crl-16006	178	39	libraries	library	NOUN
crl-16006	178	40	)	)	PUNCT
crl-16006	178	41	.	.	PUNCT
crl-16006	179	1	available	available	ADJ
crl-16006	179	2	online	online	ADV
crl-16006	179	3	at	at	ADP
crl-16006	179	4	www.arl.org/bm~doc/arlstats06.pdf	www.arl.org/bm~doc/arlstats06.pdf	NOUN
crl-16006	179	5	.	.	PUNCT
crl-16006	180	1	[	[	X
crl-16006	180	2	accessed	access	VERB
crl-16006	180	3	13	13	NUM
crl-16006	180	4	june	june	PROPN
crl-16006	180	5	2008	2008	NUM
crl-16006	180	6	]	]	PUNCT
crl-16006	180	7	.	.	PUNCT
crl-16006	181	1	11	11	NUM
crl-16006	181	2	.	.	PUNCT
crl-16006	181	3	american	american	PROPN
crl-16006	181	4	library	library	PROPN
crl-16006	181	5	association	association	PROPN
crl-16006	181	6	,	,	PUNCT
crl-16006	181	7	reference	reference	NOUN
crl-16006	181	8	and	and	CCONJ
crl-16006	181	9	user	user	NOUN
crl-16006	181	10	services	service	NOUN
crl-16006	181	11	association	association	PROPN
crl-16006	181	12	,	,	PUNCT
crl-16006	181	13	guidelines	guideline	NOUN
crl-16006	181	14	for	for	ADP
crl-16006	181	15	the	the	DET
crl-16006	181	16	behavioral	behavioral	ADJ
crl-16006	181	17	performance	performance	NOUN
crl-16006	181	18	of	of	ADP
crl-16006	181	19	reference	reference	NOUN
crl-16006	181	20	and	and	CCONJ
crl-16006	181	21	information	information	NOUN
crl-16006	181	22	service	service	NOUN
crl-16006	181	23	providers	provider	NOUN
crl-16006	181	24	(	(	PUNCT
crl-16006	181	25	chicago	chicago	PROPN
crl-16006	181	26	,	,	PUNCT
crl-16006	181	27	ill	ill	PROPN
crl-16006	181	28	.	.	PUNCT
crl-16006	181	29	:	:	PUNCT
crl-16006	181	30	american	american	PROPN
crl-16006	181	31	library	library	PROPN
crl-16006	181	32	association	association	PROPN
crl-16006	181	33	)	)	PUNCT
crl-16006	181	34	.	.	PUNCT
crl-16006	182	1	available	available	ADJ
crl-16006	182	2	online	online	ADV
crl-16006	182	3	at	at	ADP
crl-16006	182	4	www.ala.org/ala/rusa/protocols/referenceguide/guidelinesbehavioral.cfm	www.ala.org/ala/rusa/protocols/referenceguide/guidelinesbehavioral.cfm	PROPN
crl-16006	182	5	.	.	PUNCT
crl-16006	183	1	[	[	X
crl-16006	183	2	accessed	access	VERB
crl-16006	183	3	13	13	NUM
crl-16006	183	4	june	june	PROPN
crl-16006	183	5	2008	2008	NUM
crl-16006	183	6	]	]	PUNCT
crl-16006	183	7	.	.	PUNCT
crl-16006	184	1	12	12	NUM
crl-16006	184	2	.	.	PUNCT
crl-16006	185	1	isixsigma	isixsigma	NOUN
crl-16006	185	2	,	,	PUNCT
crl-16006	185	3	“	"	PUNCT
crl-16006	185	4	yield	yield	VERB
crl-16006	185	5	to	to	PART
crl-16006	185	6	sigma	sigma	PROPN
crl-16006	185	7	conversion	conversion	NOUN
crl-16006	185	8	table	table	NOUN
crl-16006	185	9	.	.	PUNCT
crl-16006	185	10	”	"	PUNCT
crl-16006	186	1	available	available	ADJ
crl-16006	186	2	online	online	ADV
crl-16006	186	3	at	at	ADP
crl-16006	186	4	www.isixsigma.com/	www.isixsigma.com/	PROPN
crl-16006	186	5	library	library	PROPN
crl-16006	186	6	/	/	SYM
crl-16006	186	7	content	content	PROPN
crl-16006	186	8	/	/	SYM
crl-16006	186	9	sigma_table.asp	sigma_table.asp	NOUN
crl-16006	186	10	.	.	PUNCT
crl-16006	187	1	[	[	X
crl-16006	187	2	accessed	access	VERB
crl-16006	187	3	13	13	NUM
crl-16006	187	4	june	june	PROPN
crl-16006	187	5	2008	2008	NUM
crl-16006	187	6	]	]	PUNCT
crl-16006	187	7	.	.	PUNCT
crl-16006	188	1	13	13	NUM
crl-16006	188	2	.	.	PUNCT
crl-16006	188	3	isixsigma	isixsigma	NOUN
crl-16006	188	4	,	,	PUNCT
crl-16006	188	5	“	"	PUNCT
crl-16006	188	6	pareto	pareto	ADJ
crl-16006	188	7	.	.	PUNCT
crl-16006	188	8	”	"	PUNCT
crl-16006	189	1	available	available	ADJ
crl-16006	189	2	online	online	ADV
crl-16006	189	3	at	at	ADP
crl-16006	189	4	www.isixsigma.com/dictionary/pareto-60.htm	www.isixsigma.com/dictionary/pareto-60.htm	PROPN
crl-16006	189	5	.	.	PUNCT
crl-16006	190	1	[	[	X
crl-16006	190	2	accessed	access	VERB
crl-16006	190	3	13	13	NUM
crl-16006	190	4	june	june	PROPN
crl-16006	190	5	2008	2008	NUM
crl-16006	190	6	]	]	PUNCT
crl-16006	190	7	.	.	PUNCT
crl-16006	191	1	14	14	NUM
crl-16006	191	2	.	.	PUNCT
crl-16006	192	1	for	for	ADP
crl-16006	192	2	additional	additional	ADJ
crl-16006	192	3	information	information	NOUN
crl-16006	192	4	on	on	ADP
crl-16006	192	5	professor	professor	PROPN
crl-16006	192	6	noriaki	noriaki	NOUN
crl-16006	192	7	kano	kano	PROPN
crl-16006	192	8	’s	’s	PART
crl-16006	192	9	theory	theory	NOUN
crl-16006	192	10	of	of	ADP
crl-16006	192	11	product	product	NOUN
crl-16006	192	12	development	development	NOUN
crl-16006	192	13	and	and	CCONJ
crl-16006	192	14	customer	customer	NOUN
crl-16006	192	15	satisfaction	satisfaction	NOUN
crl-16006	192	16	,	,	PUNCT
crl-16006	192	17	see	see	VERB
crl-16006	192	18	“	"	PUNCT
crl-16006	192	19	kano	kano	NOUN
crl-16006	192	20	model	model	NOUN
crl-16006	192	21	,	,	PUNCT
crl-16006	192	22	”	"	PUNCT
crl-16006	192	23	wikipedia	wikipedia	PROPN
crl-16006	192	24	.	.	PUNCT
crl-16006	193	1	available	available	ADJ
crl-16006	193	2	online	online	ADV
crl-16006	193	3	at	at	ADP
crl-16006	193	4	http://en.wikipedia	http://en.wikipedia	PROPN
crl-16006	193	5	.	.	PUNCT
crl-16006	194	1	org	org	PROPN
crl-16006	194	2	/	/	SYM
crl-16006	194	3	wiki	wiki	PROPN
crl-16006	194	4	/	/	SYM
crl-16006	194	5	kano_model	kano_model	NOUN
crl-16006	194	6	.	.	PUNCT
crl-16006	195	1	[	[	X
crl-16006	195	2	accessed	access	VERB
crl-16006	195	3	17	17	NUM
crl-16006	195	4	june	june	PROPN
crl-16006	195	5	2008	2008	NUM
crl-16006	195	6	]	]	PUNCT
crl-16006	195	7	.	.	PUNCT
crl-16006	196	1	15	15	NUM
crl-16006	196	2	.	.	PUNCT
crl-16006	197	1	michael	michael	PROPN
crl-16006	197	2	hammer	hammer	PROPN
crl-16006	197	3	,	,	PUNCT
crl-16006	197	4	“	"	PUNCT
crl-16006	197	5	process	process	NOUN
crl-16006	197	6	management	management	NOUN
crl-16006	197	7	and	and	CCONJ
crl-16006	197	8	the	the	DET
crl-16006	197	9	future	future	NOUN
crl-16006	197	10	of	of	ADP
crl-16006	197	11	six	six	NUM
crl-16006	197	12	sigma	sigma	NOUN
crl-16006	197	13	,	,	PUNCT
crl-16006	197	14	”	"	PUNCT
crl-16006	197	15	mit	mit	VERB
crl-16006	197	16	sloan	sloan	ADJ
crl-16006	197	17	management	management	NOUN
crl-16006	197	18	review	review	NOUN
crl-16006	197	19	43	43	NUM
crl-16006	197	20	,	,	PUNCT
crl-16006	197	21	no	no	NOUN
crl-16006	197	22	.	.	NOUN
crl-16006	197	23	2	2	NUM
crl-16006	197	24	(	(	PUNCT
crl-16006	197	25	2002	2002	NUM
crl-16006	197	26	):	):	PUNCT
crl-16006	197	27	26–32	26–32	NUM
crl-16006	197	28	.	.	PUNCT
crl-16006	198	1	16	16	NUM
crl-16006	198	2	.	.	PUNCT
crl-16006	199	1	the	the	DET
crl-16006	199	2	american	american	ADJ
crl-16006	199	3	society	society	NOUN
crl-16006	199	4	for	for	ADP
crl-16006	199	5	quality	quality	NOUN
crl-16006	199	6	offers	offer	VERB
crl-16006	199	7	training	training	NOUN
crl-16006	199	8	and	and	CCONJ
crl-16006	199	9	certification	certification	NOUN
crl-16006	199	10	courses	course	NOUN
crl-16006	199	11	in	in	ADP
crl-16006	199	12	the	the	DET
crl-16006	199	13	lean	lean	ADJ
crl-16006	199	14	six	six	NUM
crl-16006	199	15	sigma	sigma	PROPN
crl-16006	199	16	body	body	NOUN
crl-16006	199	17	of	of	ADP
crl-16006	199	18	knowledge	knowledge	PROPN
crl-16006	199	19	.	.	PUNCT
crl-16006	200	1	see	see	VERB
crl-16006	200	2	american	american	ADJ
crl-16006	200	3	society	society	NOUN
crl-16006	200	4	for	for	ADP
crl-16006	200	5	quality	quality	NOUN
crl-16006	200	6	,	,	PUNCT
crl-16006	200	7	lean	lean	ADJ
crl-16006	200	8	six	six	NUM
crl-16006	200	9	sigma	sigma	PROPN
crl-16006	200	10	black	black	ADJ
crl-16006	200	11	belt	belt	NOUN
crl-16006	200	12	for	for	ADP
crl-16006	200	13	service	service	NOUN
crl-16006	200	14	—	—	PUNCT
crl-16006	200	15	blended	blend	VERB
crl-16006	200	16	format	format	NOUN
crl-16006	200	17	,	,	PUNCT
crl-16006	200	18	available	available	ADJ
crl-16006	200	19	online	online	ADV
crl-16006	200	20	at	at	ADP
crl-16006	200	21	www.asq.org/courses/blended-lean-six-sigma-blackbelt-service.html	www.asq.org/courses/blended-lean-six-sigma-blackbelt-service.html	NOUN
crl-16006	200	22	[	[	X
crl-16006	200	23	accessed	access	VERB
crl-16006	200	24	16	16	NUM
crl-16006	200	25	june	june	PROPN
crl-16006	200	26	2008	2008	NUM
crl-16006	200	27	]	]	PUNCT
crl-16006	200	28	;	;	PUNCT
crl-16006	200	29	and	and	CCONJ
crl-16006	200	30	american	american	ADJ
crl-16006	200	31	society	society	NOUN
crl-16006	200	32	for	for	ADP
crl-16006	200	33	quality	quality	NOUN
crl-16006	200	34	,	,	PUNCT
crl-16006	200	35	lean	lean	ADJ
crl-16006	200	36	six	six	NUM
crl-16006	200	37	sigma	sigma	PROPN
crl-16006	200	38	green	green	PROPN
crl-16006	200	39	belt	belt	PROPN
crl-16006	200	40	-	-	PUNCT
crl-16006	200	41	service	service	NOUN
crl-16006	200	42	version	version	NOUN
crl-16006	200	43	,	,	PUNCT
crl-16006	200	44	available	available	ADJ
crl-16006	200	45	online	online	ADV
crl-16006	200	46	at	at	ADP
crl-16006	200	47	www.asq.org/quality-press/self-paced-learning/index	www.asq.org/quality-press/self-paced-learning/index	PROPN
crl-16006	200	48	.	.	PUNCT
crl-16006	201	1	pl?item	pl?item	PROPN
crl-16006	202	1	=	=	PRON
crl-16006	202	2	lssgbs01ms	lssgbs01ms	PROPN
crl-16006	202	3	[	[	PUNCT
crl-16006	202	4	accessed	access	VERB
crl-16006	202	5	16	16	NUM
crl-16006	202	6	june	june	PROPN
crl-16006	202	7	2008	2008	NUM
crl-16006	202	8	]	]	PUNCT
crl-16006	202	9	.	.	PUNCT
crl-16006	203	1	17	17	NUM
crl-16006	203	2	.	.	PUNCT
crl-16006	204	1	despina	despina	PROPN
crl-16006	204	2	dapias	dapias	PROPN
crl-16006	204	3	wilson	wilson	PROPN
crl-16006	204	4	,	,	PUNCT
crl-16006	204	5	theresa	theresa	PROPN
crl-16006	204	6	del	del	PROPN
crl-16006	204	7	tufo	tufo	PROPN
crl-16006	204	8	,	,	PUNCT
crl-16006	204	9	and	and	CCONJ
crl-16006	204	10	anne	anne	PROPN
crl-16006	204	11	e.	e.	PROPN
crl-16006	204	12	c.	c.	PROPN
crl-16006	204	13	norman	norman	PROPN
crl-16006	204	14	,	,	PUNCT
crl-16006	204	15	the	the	DET
crl-16006	204	16	measure	measure	NOUN
crl-16006	204	17	of	of	ADP
crl-16006	204	18	library	library	NOUN
crl-16006	204	19	excellence	excellence	NOUN
crl-16006	204	20	:	:	PUNCT
crl-16006	204	21	linking	link	VERB
crl-16006	204	22	the	the	DET
crl-16006	204	23	malcolm	malcolm	PROPN
crl-16006	204	24	baldrige	baldrige	VERB
crl-16006	204	25	criteria	criterion	NOUN
crl-16006	204	26	and	and	CCONJ
crl-16006	204	27	balanced	balanced	ADJ
crl-16006	204	28	scorecard	scorecard	NOUN
crl-16006	204	29	methods	method	NOUN
crl-16006	204	30	to	to	PART
crl-16006	204	31	assess	assess	VERB
crl-16006	204	32	service	service	NOUN
crl-16006	204	33	quality	quality	NOUN
crl-16006	204	34	(	(	PUNCT
crl-16006	204	35	jefferson	jefferson	PROPN
crl-16006	204	36	,	,	PUNCT
crl-16006	204	37	n.c	n.c	PROPN
crl-16006	204	38	.	.	PROPN
crl-16006	204	39	:	:	PUNCT
crl-16006	204	40	mcfarland	mcfarland	PROPN
crl-16006	204	41	,	,	PUNCT
crl-16006	204	42	2008	2008	NUM
crl-16006	204	43	)	)	PUNCT
crl-16006	204	44	;	;	PUNCT
crl-16006	204	45	“	"	PUNCT
crl-16006	204	46	iso	iso	VERB
crl-16006	204	47	quality	quality	NOUN
crl-16006	204	48	as	as	ADP
crl-16006	204	49	a	a	DET
crl-16006	204	50	driver	driver	NOUN
crl-16006	204	51	of	of	ADP
crl-16006	204	52	continuous	continuous	ADJ
crl-16006	204	53	improvement	improvement	NOUN
crl-16006	204	54	,	,	PUNCT
crl-16006	204	55	”	"	PUNCT
crl-16006	204	56	performance	performance	NOUN
crl-16006	204	57	measurement	measurement	NOUN
crl-16006	204	58	&	&	CCONJ
crl-16006	204	59	metrics	metric	NOUN
crl-16006	204	60	8	8	NUM
crl-16006	204	61	,	,	PUNCT
crl-16006	204	62	no	no	NOUN
crl-16006	204	63	.	.	NOUN
crl-16006	204	64	2	2	NUM
crl-16006	204	65	(	(	PUNCT
crl-16006	204	66	july	july	PROPN
crl-16006	204	67	2007	2007	NUM
crl-16006	204	68	):	):	PUNCT
crl-16006	204	69	88–97	88–97	X
crl-16006	204	70	.	.	PUNCT
crl-16006	205	1	www.asq.org/quality-press/self-paced-learning/index	www.asq.org/quality-press/self-paced-learning/index	PROPN
crl-16006	205	2	www.asq.org/courses/blended-lean-six-sigma-black	www.asq.org/courses/blended-lean-six-sigma-black	NOUN
crl-16006	205	3	http://en.wikipedia	http://en.wikipedia	PROPN
crl-16006	205	4	www.isixsigma.com/dictionary/pareto-60.htm	www.isixsigma.com/dictionary/pareto-60.htm	PROPN
crl-16006	205	5	http	http	NOUN
crl-16006	205	6	:	:	PUNCT
crl-16006	205	7	www.isixsigma.com	www.isixsigma.com	X
crl-16006	205	8	www.ala.org/ala/rusa/protocols/referenceguide/guidelinesbe	www.ala.org/ala/rusa/protocols/referenceguide/guidelinesbe	NOUN
crl-16006	205	9	www.arl.org/bm~doc/arlstats06.pdf	www.arl.org/bm~doc/arlstats06.pdf	X
crl-16006	205	10	http://en.wikipedia.org/wiki/lean_manufacturing	http://en.wikipedia.org/wiki/lean_manufacture	VERB
crl-16006	205	11	http://europe.isixsigma.com/library/content/c070502a.asp	http://europe.isixsigma.com/library/content/c070502a.asp	NOUN
crl-16006	205	12	www.arl.org/stats/statsevents/sqacademy/index	www.arl.org/stats/statsevents/sqacademy/index	NOUN
crl-16006	205	13	http	http	NOUN
crl-16006	205	14	:	:	PUNCT
crl-16006	205	15	libraryassessment.org	libraryassessment.org	X