id	sid	tid	token	lemma	pos
crl-14888	1	1	college	college	NOUN
crl-14888	1	2	and	and	CCONJ
crl-14888	1	3	research	research	NOUN
crl-14888	1	4	libraries	library	NOUN
crl-14888	1	5	using	use	VERB
crl-14888	1	6	quality	quality	NOUN
crl-14888	1	7	concepts	concept	NOUN
crl-14888	1	8	to	to	PART
crl-14888	1	9	improve	improve	VERB
crl-14888	1	10	reference	reference	NOUN
crl-14888	1	11	services	service	NOUN
crl-14888	1	12	janet	janet	PROPN
crl-14888	1	13	dagenais	dagenais	PROPN
crl-14888	1	14	brown	brown	PROPN
crl-14888	1	15	much	much	ADV
crl-14888	1	16	has	have	AUX
crl-14888	1	17	been	be	AUX
crl-14888	1	18	written	write	VERB
crl-14888	1	19	about	about	ADP
crl-14888	1	20	how	how	SCONJ
crl-14888	1	21	reference	reference	NOUN
crl-14888	1	22	librarians	librarian	NOUN
crl-14888	1	23	can	can	AUX
crl-14888	1	24	evaluate	evaluate	VERB
crl-14888	1	25	and	and	CCONJ
crl-14888	1	26	improve	improve	VERB
crl-14888	1	27	the	the	DET
crl-14888	1	28	quality	quality	NOUN
crl-14888	1	29	of	of	ADP
crl-14888	1	30	the	the	DET
crl-14888	1	31	answers	answer	NOUN
crl-14888	1	32	they	they	PRON
crl-14888	1	33	provide	provide	VERB
crl-14888	1	34	to	to	ADP
crl-14888	1	35	reference	reference	NOUN
crl-14888	1	36	questions	question	NOUN
crl-14888	1	37	.	.	PUNCT
crl-14888	2	1	there	there	PRON
crl-14888	2	2	has	have	AUX
crl-14888	2	3	been	be	AUX
crl-14888	2	4	considerably	considerably	ADV
crl-14888	2	5	less	less	ADJ
crl-14888	2	6	discussion	discussion	NOUN
crl-14888	2	7	,	,	PUNCT
crl-14888	2	8	however	however	ADV
crl-14888	2	9	,	,	PUNCT
crl-14888	2	10	about	about	ADP
crl-14888	2	11	how	how	SCONJ
crl-14888	2	12	to	to	PART
crl-14888	2	13	improve	improve	VERB
crl-14888	2	14	the	the	DET
crl-14888	2	15	quality	quality	NOUN
crl-14888	2	16	of	of	ADP
crl-14888	2	17	the	the	DET
crl-14888	2	18	delivery	delivery	NOUN
crl-14888	2	19	of	of	ADP
crl-14888	2	20	those	those	DET
crl-14888	2	21	answers	answer	NOUN
crl-14888	2	22	.	.	PUNCT
crl-14888	3	1	suggestions	suggestion	NOUN
crl-14888	3	2	for	for	ADP
crl-14888	3	3	improving	improve	VERB
crl-14888	3	4	the	the	DET
crl-14888	3	5	quality	quality	NOUN
crl-14888	3	6	of	of	ADP
crl-14888	3	7	service	service	NOUN
crl-14888	3	8	found	find	VERB
crl-14888	3	9	in	in	ADP
crl-14888	3	10	the	the	DET
crl-14888	3	11	business	business	NOUN
crl-14888	3	12	literature	literature	NOUN
crl-14888	3	13	are	be	AUX
crl-14888	3	14	applicable	applicable	ADJ
crl-14888	3	15	to	to	ADP
crl-14888	3	16	improving	improve	VERB
crl-14888	3	17	reference	reference	NOUN
crl-14888	3	18	service	service	NOUN
crl-14888	3	19	as	as	ADV
crl-14888	3	20	well	well	ADV
crl-14888	3	21	.	.	PUNCT
crl-14888	4	1	insights	insight	NOUN
crl-14888	4	2	gained	gain	VERB
crl-14888	4	3	from	from	ADP
crl-14888	4	4	a	a	DET
crl-14888	4	5	review	review	NOUN
crl-14888	4	6	of	of	ADP
crl-14888	4	7	the	the	DET
crl-14888	4	8	quality	quality	NOUN
crl-14888	4	9	literature	literature	NOUN
crl-14888	4	10	were	be	AUX
crl-14888	4	11	used	use	VERB
crl-14888	4	12	by	by	ADP
crl-14888	4	13	the	the	DET
crl-14888	4	14	wichita	wichita	PROPN
crl-14888	4	15	state	state	PROPN
crl-14888	4	16	university	university	PROPN
crl-14888	4	17	library	library	NOUN
crl-14888	4	18	to	to	PART
crl-14888	4	19	improve	improve	VERB
crl-14888	4	20	the	the	DET
crl-14888	4	21	quality	quality	NOUN
crl-14888	4	22	of	of	ADP
crl-14888	4	23	reference	reference	NOUN
crl-14888	4	24	service	service	NOUN
crl-14888	4	25	offered	offer	VERB
crl-14888	4	26	.	.	PUNCT
crl-14888	5	1	descriptions	description	NOUN
crl-14888	5	2	of	of	ADP
crl-14888	5	3	a	a	DET
crl-14888	5	4	number	number	NOUN
crl-14888	5	5	of	of	ADP
crl-14888	5	6	projects	project	NOUN
crl-14888	5	7	undertaken	undertake	VERB
crl-14888	5	8	by	by	ADP
crl-14888	5	9	the	the	DET
crl-14888	5	10	reference	reference	NOUN
crl-14888	5	11	department	department	NOUN
crl-14888	5	12	as	as	ADP
crl-14888	5	13	an	an	DET
crl-14888	5	14	outgrowth	outgrowth	NOUN
crl-14888	5	15	of	of	ADP
crl-14888	5	16	the	the	DET
crl-14888	5	17	business	business	NOUN
crl-14888	5	18	literature	literature	NOUN
crl-14888	5	19	studies	study	NOUN
crl-14888	5	20	are	be	AUX
crl-14888	5	21	included	include	VERB
crl-14888	5	22	.	.	PUNCT
crl-14888	6	1	ii	ii	PROPN
crl-14888	6	2	eference	eference	NOUN
crl-14888	6	3	librarians	librarian	NOUN
crl-14888	6	4	have	have	AUX
crl-14888	6	5	become	become	VERB
crl-14888	6	6	increasingly	increasingly	ADV
crl-14888	6	7	concerned	concerned	ADJ
crl-14888	6	8	about	about	ADP
crl-14888	6	9	the	the	DET
crl-14888	6	10	quality	quality	NOUN
crl-14888	6	11	of	of	ADP
crl-14888	6	12	the	the	DET
crl-14888	6	13	reference	reference	NOUN
crl-14888	6	14	service	service	NOUN
crl-14888	6	15	they	they	PRON
crl-14888	6	16	provide	provide	VERB
crl-14888	6	17	.	.	PUNCT
crl-14888	7	1	we	we	PRON
crl-14888	7	2	know	know	VERB
crl-14888	7	3	that	that	SCONJ
crl-14888	7	4	having	have	VERB
crl-14888	7	5	positive	positive	ADJ
crl-14888	7	6	and	and	CCONJ
crl-14888	7	7	productive	productive	ADJ
crl-14888	7	8	experiences	experience	NOUN
crl-14888	7	9	in	in	ADP
crl-14888	7	10	the	the	DET
crl-14888	7	11	library	library	NOUN
crl-14888	7	12	will	will	AUX
crl-14888	7	13	encourage	encourage	VERB
crl-14888	7	14	students	student	NOUN
crl-14888	7	15	to	to	PART
crl-14888	7	16	use	use	VERB
crl-14888	7	17	it	it	PRON
crl-14888	7	18	frequently	frequently	ADV
crl-14888	7	19	to	to	PART
crl-14888	7	20	enhance	enhance	VERB
crl-14888	7	21	and	and	CCONJ
crl-14888	7	22	augment	augment	VERB
crl-14888	7	23	their	their	PRON
crl-14888	7	24	formal	formal	ADJ
crl-14888	7	25	course	course	NOUN
crl-14888	7	26	work	work	NOUN
crl-14888	7	27	.	.	PUNCT
crl-14888	8	1	one	one	NUM
crl-14888	8	2	way	way	NOUN
crl-14888	8	3	libraries	library	NOUN
crl-14888	8	4	can	can	AUX
crl-14888	8	5	cul	cul	VERB
crl-14888	8	6	·	·	PUNCT
crl-14888	8	7	tivate	tivate	NOUN
crl-14888	8	8	"	"	PUNCT
crl-14888	8	9	repeat	repeat	NOUN
crl-14888	8	10	business	business	NOUN
crl-14888	8	11	"	"	PUNCT
crl-14888	8	12	from	from	ADP
crl-14888	8	13	students	student	NOUN
crl-14888	8	14	is	be	AUX
crl-14888	8	15	to	to	PART
crl-14888	8	16	provide	provide	VERB
crl-14888	8	17	them	they	PRON
crl-14888	8	18	with	with	ADP
crl-14888	8	19	high	high	ADJ
crl-14888	8	20	-	-	PUNCT
crl-14888	8	21	quality	quality	NOUN
crl-14888	8	22	reference	reference	NOUN
crl-14888	8	23	service	service	NOUN
crl-14888	8	24	.	.	PUNCT
crl-14888	9	1	recently	recently	ADV
crl-14888	9	2	,	,	PUNCT
crl-14888	9	3	realizing	realize	VERB
crl-14888	9	4	that	that	SCONJ
crl-14888	9	5	it	it	PRON
crl-14888	9	6	had	have	AUX
crl-14888	9	7	been	be	AUX
crl-14888	9	8	some	some	DET
crl-14888	9	9	time	time	NOUN
crl-14888	9	10	since	since	SCONJ
crl-14888	9	11	a	a	DET
crl-14888	9	12	thorough	thorough	ADJ
crl-14888	9	13	evaluation	evaluation	NOUN
crl-14888	9	14	of	of	ADP
crl-14888	9	15	their	their	PRON
crl-14888	9	16	service	service	NOUN
crl-14888	9	17	had	have	AUX
crl-14888	9	18	been	be	AUX
crl-14888	9	19	made	make	VERB
crl-14888	9	20	,	,	PUNCT
crl-14888	9	21	reference	reference	NOUN
crl-14888	9	22	librarians	librarian	NOUN
crl-14888	9	23	at	at	ADP
crl-14888	9	24	the	the	DET
crl-14888	9	25	wichita	wichita	PROPN
crl-14888	9	26	state	state	PROPN
crl-14888	9	27	university	university	PROPN
crl-14888	9	28	library	library	NOUN
crl-14888	9	29	decided	decide	VERB
crl-14888	9	30	to	to	PART
crl-14888	9	31	see	see	VERB
crl-14888	9	32	what	what	PRON
crl-14888	9	33	they	they	PRON
crl-14888	9	34	could	could	AUX
crl-14888	9	35	do	do	VERB
crl-14888	9	36	to	to	PART
crl-14888	9	37	improve	improve	VERB
crl-14888	9	38	the	the	DET
crl-14888	9	39	quality	quality	NOUN
crl-14888	9	40	of	of	ADP
crl-14888	9	41	their	their	PRON
crl-14888	9	42	reference	reference	NOUN
crl-14888	9	43	service	service	NOUN
crl-14888	9	44	.	.	PUNCT
crl-14888	10	1	it	it	PRON
crl-14888	10	2	was	be	AUX
crl-14888	10	3	not	not	PART
crl-14888	10	4	difficult	difficult	ADJ
crl-14888	10	5	to	to	PART
crl-14888	10	6	find	find	VERB
crl-14888	10	7	information	information	NOUN
crl-14888	10	8	describing	describe	VERB
crl-14888	10	9	the	the	DET
crl-14888	10	10	characteristics	characteristic	NOUN
crl-14888	10	11	of	of	ADP
crl-14888	10	12	high	high	ADJ
crl-14888	10	13	-	-	PUNCT
crl-14888	10	14	quality	quality	NOUN
crl-14888	10	15	reference	reference	NOUN
crl-14888	10	16	service	service	NOUN
crl-14888	10	17	.	.	PUNCT
crl-14888	11	1	from	from	ADP
crl-14888	11	2	the	the	DET
crl-14888	11	3	national	national	ADJ
crl-14888	11	4	level	level	NOUN
crl-14888	11	5	to	to	ADP
crl-14888	11	6	the	the	DET
crl-14888	11	7	local	local	ADJ
crl-14888	11	8	level	level	NOUN
crl-14888	11	9	,	,	PUNCT
crl-14888	11	10	librarians	librarians	PROPN
crl-14888	11	11	have	have	AUX
crl-14888	11	12	struggled	struggle	VERB
crl-14888	11	13	to	to	PART
crl-14888	11	14	define	define	VERB
crl-14888	11	15	and	and	CCONJ
crl-14888	11	16	measure	measure	VERB
crl-14888	11	17	good	good	ADJ
crl-14888	11	18	reference	reference	NOUN
crl-14888	11	19	service	service	NOUN
crl-14888	11	20	.	.	PUNCT
crl-14888	12	1	the	the	DET
crl-14888	12	2	standards	standard	NOUN
crl-14888	12	3	and	and	CCONJ
crl-14888	12	4	guidelines	guideline	NOUN
crl-14888	12	5	committee	committee	NOUN
crl-14888	12	6	of	of	ADP
crl-14888	12	7	the	the	DET
crl-14888	12	8	reference	reference	NOUN
crl-14888	12	9	and	and	CCONJ
crl-14888	12	10	adult	adult	NOUN
crl-14888	12	11	services	service	NOUN
crl-14888	12	12	division	division	NOUN
crl-14888	12	13	of	of	ADP
crl-14888	12	14	the	the	DET
crl-14888	12	15	american	american	PROPN
crl-14888	12	16	library	library	PROPN
crl-14888	12	17	association	association	PROPN
crl-14888	12	18	,	,	PUNCT
crl-14888	12	19	for	for	ADP
crl-14888	12	20	example	example	NOUN
crl-14888	12	21	,	,	PUNCT
crl-14888	12	22	has	have	AUX
crl-14888	12	23	developed	develop	VERB
crl-14888	12	24	"	"	PUNCT
crl-14888	12	25	information	information	NOUN
crl-14888	12	26	services	service	NOUN
crl-14888	12	27	for	for	ADP
crl-14888	12	28	information	information	NOUN
crl-14888	12	29	consumers	consumer	NOUN
crl-14888	12	30	:	:	PUNCT
crl-14888	12	31	guidelines	guideline	NOUN
crl-14888	12	32	for	for	ADP
crl-14888	12	33	providers	provider	NOUN
crl-14888	12	34	,	,	PUNCT
crl-14888	12	35	"	"	PUNCT
crl-14888	12	36	which	which	PRON
crl-14888	12	37	outlines	outline	VERB
crl-14888	12	38	in	in	ADP
crl-14888	12	39	detail	detail	NOUN
crl-14888	12	40	what	what	PRON
crl-14888	12	41	libraries	library	NOUN
crl-14888	12	42	must	must	AUX
crl-14888	12	43	do	do	VERB
crl-14888	12	44	to	to	PART
crl-14888	12	45	provide	provide	VERB
crl-14888	12	46	quality	quality	NOUN
crl-14888	12	47	service	service	NOUN
crl-14888	12	48	to	to	ADP
crl-14888	12	49	their	their	PRON
crl-14888	12	50	patrons	patron	NOUN
crl-14888	12	51	.	.	PUNCT
crl-14888	13	1	it	it	PRON
crl-14888	13	2	states	state	VERB
crl-14888	13	3	,	,	PUNCT
crl-14888	13	4	''	''	PUNCT
crl-14888	13	5	the	the	DET
crl-14888	13	6	library	library	NOUN
crl-14888	13	7	should	should	AUX
crl-14888	13	8	provide	provide	VERB
crl-14888	13	9	users	user	NOUN
crl-14888	13	10	with	with	ADP
crl-14888	13	11	complete	complete	ADJ
crl-14888	13	12	,	,	PUNCT
crl-14888	13	13	accurate	accurate	ADJ
crl-14888	13	14	answers	answer	NOUN
crl-14888	13	15	to	to	ADP
crl-14888	13	16	their	their	PRON
crl-14888	13	17	information	information	NOUN
crl-14888	13	18	queries	query	NOUN
crl-14888	13	19	regardless	regardless	ADV
crl-14888	13	20	of	of	ADP
crl-14888	13	21	the	the	DET
crl-14888	13	22	complexity	complexity	NOUN
crl-14888	13	23	of	of	ADP
crl-14888	13	24	those	those	DET
crl-14888	13	25	queries	query	NOUN
crl-14888	13	26	,	,	PUNCT
crl-14888	13	27	"	"	PUNCT
crl-14888	13	28	and	and	CCONJ
crl-14888	13	29	stresses	stress	VERB
crl-14888	13	30	that	that	SCONJ
crl-14888	13	31	"	"	PUNCT
crl-14888	13	32	information	information	NOUN
crl-14888	13	33	service	service	NOUN
crl-14888	13	34	staff	staff	NOUN
crl-14888	13	35	members	member	NOUN
crl-14888	13	36	must	must	AUX
crl-14888	13	37	communicate	communicate	VERB
crl-14888	13	38	easily	easily	ADV
crl-14888	13	39	and	and	CCONJ
crl-14888	13	40	effectively	effectively	ADV
crl-14888	13	41	with	with	ADP
crl-14888	13	42	the	the	DET
crl-14888	13	43	full	full	ADJ
crl-14888	13	44	range	range	NOUN
crl-14888	13	45	of	of	ADP
crl-14888	13	46	the	the	DET
crl-14888	13	47	library	library	NOUN
crl-14888	13	48	's	's	PART
crl-14888	13	49	clientele	clientele	NOUN
crl-14888	13	50	regardless	regardless	ADV
crl-14888	13	51	of	of	ADP
crl-14888	13	52	a	a	DET
crl-14888	13	53	client	client	NOUN
crl-14888	13	54	's	's	PART
crl-14888	13	55	age	age	NOUN
crl-14888	13	56	,	,	PUNCT
crl-14888	13	57	gender	gender	NOUN
crl-14888	13	58	,	,	PUNCT
crl-14888	13	59	ethnicity	ethnicity	NOUN
crl-14888	13	60	,	,	PUNCT
crl-14888	13	61	disability	disability	NOUN
crl-14888	13	62	,	,	PUNCT
crl-14888	13	63	sexual	sexual	ADJ
crl-14888	13	64	preference	preference	NOUN
crl-14888	13	65	,	,	PUNCT
crl-14888	13	66	or	or	CCONJ
crl-14888	13	67	englishlanguage	englishlanguage	NOUN
crl-14888	13	68	proficiency	proficiency	NOUN
crl-14888	13	69	.	.	PUNCT
crl-14888	13	70	"	"	PUNCT
crl-14888	14	1	1	1	NUM
crl-14888	14	2	on	on	ADP
crl-14888	14	3	a	a	DET
crl-14888	14	4	smaller	small	ADJ
crl-14888	14	5	scale	scale	NOUN
crl-14888	14	6	,	,	PUNCT
crl-14888	14	7	individual	individual	ADJ
crl-14888	14	8	librarians	librarian	NOUN
crl-14888	14	9	have	have	AUX
crl-14888	14	10	also	also	ADV
crl-14888	14	11	tried	try	VERB
crl-14888	14	12	to	to	PART
crl-14888	14	13	define	define	VERB
crl-14888	14	14	the	the	DET
crl-14888	14	15	characteristics	characteristic	NOUN
crl-14888	14	16	of	of	ADP
crl-14888	14	17	good	good	ADJ
crl-14888	14	18	reference	reference	NOUN
crl-14888	14	19	service	service	NOUN
crl-14888	14	20	for	for	ADP
crl-14888	14	21	their	their	PRON
crl-14888	14	22	particular	particular	ADJ
crl-14888	14	23	types	type	NOUN
crl-14888	14	24	of	of	ADP
crl-14888	14	25	libraries	library	NOUN
crl-14888	14	26	.	.	PUNCT
crl-14888	15	1	james	james	PROPN
crl-14888	15	2	shedlock	shedlock	PROPN
crl-14888	15	3	,	,	PUNCT
crl-14888	15	4	in	in	ADP
crl-14888	15	5	an	an	DET
crl-14888	15	6	article	article	NOUN
crl-14888	15	7	entitled	entitle	VERB
crl-14888	15	8	"	"	PUNCT
crl-14888	15	9	defining	define	VERB
crl-14888	15	10	the	the	DET
crl-14888	15	11	quality	quality	NOUN
crl-14888	15	12	of	of	ADP
crl-14888	15	13	medical	medical	ADJ
crl-14888	15	14	reference	reference	NOUN
crl-14888	15	15	service	service	NOUN
crl-14888	15	16	,	,	PUNCT
crl-14888	15	17	"	"	PUNCT
crl-14888	15	18	states	state	VERB
crl-14888	15	19	that	that	SCONJ
crl-14888	15	20	"	"	PUNCT
crl-14888	15	21	quality	quality	NOUN
crl-14888	15	22	reference	reference	NOUN
crl-14888	15	23	service	service	NOUN
crl-14888	15	24	depends	depend	VERB
crl-14888	15	25	on	on	ADP
crl-14888	15	26	three	three	NUM
crl-14888	15	27	critical	critical	ADJ
crl-14888	15	28	elements	element	NOUN
crl-14888	15	29	:	:	PUNCT
crl-14888	15	30	the	the	DET
crl-14888	15	31	answer	answer	NOUN
crl-14888	15	32	,	,	PUNCT
crl-14888	15	33	the	the	DET
crl-14888	15	34	process	process	NOUN
crl-14888	15	35	,	,	PUNCT
crl-14888	15	36	and	and	CCONJ
crl-14888	15	37	the	the	DET
crl-14888	15	38	delivery	delivery	NOUN
crl-14888	15	39	.	.	PUNCT
crl-14888	15	40	"	"	PUNCT
crl-14888	16	1	according	accord	VERB
crl-14888	16	2	to	to	ADP
crl-14888	16	3	shedlock	shedlock	NOUN
crl-14888	16	4	,	,	PUNCT
crl-14888	16	5	the	the	DET
crl-14888	16	6	answers	answer	NOUN
crl-14888	16	7	supplied	supply	VERB
crl-14888	16	8	by	by	ADP
crl-14888	16	9	"	"	PUNCT
crl-14888	16	10	quality	quality	NOUN
crl-14888	16	11	reference	reference	NOUN
crl-14888	16	12	janet	janet	PROPN
crl-14888	16	13	dagenais	dagenais	PROPN
crl-14888	16	14	brown	brown	PROPN
crl-14888	16	15	was	be	AUX
crl-14888	16	16	reference	reference	NOUN
crl-14888	16	17	specialist	specialist	NOUN
crl-14888	16	18	at	at	ADP
crl-14888	16	19	the	the	DET
crl-14888	16	20	wichita	wichita	PROPN
crl-14888	16	21	state	state	PROPN
crl-14888	16	22	university	university	PROPN
crl-14888	16	23	library	library	PROPN
crl-14888	16	24	,	,	PUNCT
crl-14888	16	25	wichita	wichita	PROPN
crl-14888	16	26	,	,	PUNCT
crl-14888	16	27	kansas	kansas	PROPN
crl-14888	16	28	67260	67260	NUM
crl-14888	16	29	-	-	SYM
crl-14888	16	30	0068	0068	NUM
crl-14888	16	31	at	at	ADP
crl-14888	16	32	the	the	DET
crl-14888	16	33	time	time	NOUN
crl-14888	16	34	this	this	DET
crl-14888	16	35	paper	paper	NOUN
crl-14888	16	36	was	be	AUX
crl-14888	16	37	written	write	VERB
crl-14888	16	38	.	.	PUNCT
crl-14888	17	1	she	she	PRON
crl-14888	17	2	has	have	AUX
crl-14888	17	3	recently	recently	ADV
crl-14888	17	4	been	be	AUX
crl-14888	17	5	appointed	appoint	VERB
crl-14888	17	6	to	to	ADP
crl-14888	17	7	the	the	DET
crl-14888	17	8	newly	newly	ADV
crl-14888	17	9	created	create	VERB
crl-14888	17	10	undergraduate	undergraduate	NOUN
crl-14888	17	11	services	service	NOUN
crl-14888	17	12	librarian	librarian	ADJ
crl-14888	17	13	position	position	NOUN
crl-14888	17	14	at	at	ADP
crl-14888	17	15	the	the	DET
crl-14888	17	16	wsu	wsu	PROPN
crl-14888	17	17	library	library	PROPN
crl-14888	17	18	.	.	PUNCT
crl-14888	18	1	211	211	NUM
crl-14888	18	2	212	212	NUM
crl-14888	18	3	college	college	NOUN
crl-14888	18	4	&	&	CCONJ
crl-14888	18	5	research	research	PROPN
crl-14888	18	6	libraries	library	NOUN
crl-14888	18	7	service	service	NOUN
crl-14888	18	8	must	must	AUX
crl-14888	18	9	provide	provide	VERB
crl-14888	18	10	accurate	accurate	ADJ
crl-14888	18	11	,	,	PUNCT
crl-14888	18	12	correct	correct	ADJ
crl-14888	18	13	,	,	PUNCT
crl-14888	18	14	and	and	CCONJ
crl-14888	18	15	truthful	truthful	ADJ
crl-14888	18	16	information	information	NOUN
crl-14888	18	17	.	.	PUNCT
crl-14888	18	18	"	"	PUNCT
crl-14888	19	1	the	the	DET
crl-14888	19	2	process	process	NOUN
crl-14888	19	3	or	or	CCONJ
crl-14888	19	4	"	"	PUNCT
crl-14888	19	5	way	way	NOUN
crl-14888	19	6	in	in	ADP
crl-14888	19	7	which	which	PRON
crl-14888	19	8	information	information	NOUN
crl-14888	19	9	is	be	AUX
crl-14888	19	10	found	find	VERB
crl-14888	19	11	on	on	ADP
crl-14888	19	12	behalf	behalf	NOUN
crl-14888	19	13	of	of	ADP
crl-14888	19	14	the	the	DET
crl-14888	19	15	user	user	NOUN
crl-14888	19	16	''	''	PUNCT
crl-14888	19	17	must	must	AUX
crl-14888	19	18	be	be	AUX
crl-14888	19	19	efficient	efficient	ADJ
crl-14888	19	20	and	and	CCONJ
crl-14888	19	21	timely	timely	ADJ
crl-14888	19	22	.	.	PUNCT
crl-14888	20	1	and	and	CCONJ
crl-14888	20	2	the	the	DET
crl-14888	20	3	delivery	delivery	NOUN
crl-14888	20	4	or	or	CCONJ
crl-14888	20	5	"	"	PUNCT
crl-14888	20	6	style	style	NOUN
crl-14888	20	7	in	in	ADP
crl-14888	20	8	which	which	PRON
crl-14888	20	9	an	an	DET
crl-14888	20	10	answer	answer	NOUN
crl-14888	20	11	is	be	AUX
crl-14888	20	12	communicated	communicate	VERB
crl-14888	20	13	to	to	ADP
crl-14888	20	14	a	a	DET
crl-14888	20	15	user	user	NOUN
crl-14888	20	16	...	...	PUNCT
crl-14888	20	17	strongly	strongly	ADV
crl-14888	20	18	influences	influence	VERB
crl-14888	20	19	the	the	DET
crl-14888	20	20	perception	perception	NOUN
crl-14888	20	21	of	of	ADP
crl-14888	20	22	quality	quality	NOUN
crl-14888	20	23	.	.	PUNCT
crl-14888	20	24	"	"	PUNCT
crl-14888	21	1	he	he	PRON
crl-14888	21	2	goes	go	VERB
crl-14888	21	3	on	on	ADP
crl-14888	21	4	to	to	PART
crl-14888	21	5	say	say	VERB
crl-14888	21	6	,	,	PUNCT
crl-14888	21	7	"	"	PUNCT
crl-14888	21	8	sometimes	sometimes	ADV
crl-14888	21	9	how	how	SCONJ
crl-14888	21	10	information	information	NOUN
crl-14888	21	11	is	be	AUX
crl-14888	21	12	delivered	deliver	VERB
crl-14888	21	13	is	be	AUX
crl-14888	21	14	more	more	ADV
crl-14888	21	15	important	important	ADJ
crl-14888	21	16	than	than	ADP
crl-14888	21	17	what	what	PRON
crl-14888	21	18	is	be	AUX
crl-14888	21	19	delivered	deliver	VERB
crl-14888	21	20	.	.	PUNCT
crl-14888	22	1	"2	"2	PUNCT
crl-14888	22	2	from	from	ADP
crl-14888	22	3	the	the	DET
crl-14888	22	4	national	national	ADJ
crl-14888	22	5	level	level	NOUN
crl-14888	22	6	to	to	ADP
crl-14888	22	7	the	the	DET
crl-14888	22	8	local	local	ADJ
crl-14888	22	9	level	level	NOUN
crl-14888	22	10	,	,	PUNCT
crl-14888	22	11	librarians	librarians	PROPN
crl-14888	22	12	have	have	AUX
crl-14888	22	13	struggled	struggle	VERB
crl-14888	22	14	to	to	PART
crl-14888	22	15	define	define	VERB
crl-14888	22	16	and	and	CCONJ
crl-14888	22	17	measure	measure	VERB
crl-14888	22	18	good	good	ADJ
crl-14888	22	19	reference	reference	NOUN
crl-14888	22	20	service	service	NOUN
crl-14888	22	21	.	.	PUNCT
crl-14888	23	1	both	both	CCONJ
crl-14888	23	2	the	the	DET
crl-14888	23	3	guidelines	guideline	NOUN
crl-14888	23	4	from	from	ADP
crl-14888	23	5	the	the	DET
crl-14888	23	6	ala	ala	NOUN
crl-14888	23	7	and	and	CCONJ
crl-14888	23	8	the	the	DET
crl-14888	23	9	philosophy	philosophy	NOUN
crl-14888	23	10	of	of	ADP
crl-14888	23	11	an	an	DET
crl-14888	23	12	individual	individual	ADJ
crl-14888	23	13	librarian	librarian	NOUN
crl-14888	23	14	emphasize	emphasize	VERB
crl-14888	23	15	that	that	SCONJ
crl-14888	23	16	high	high	ADJ
crl-14888	23	17	-	-	PUNCT
crl-14888	23	18	quality	quality	NOUN
crl-14888	23	19	reference	reference	NOUN
crl-14888	23	20	service	service	NOUN
crl-14888	23	21	is	be	AUX
crl-14888	23	22	made	make	VERB
crl-14888	23	23	up	up	ADP
crl-14888	23	24	of	of	ADP
crl-14888	23	25	two	two	NUM
crl-14888	23	26	parts	part	NOUN
crl-14888	23	27	.	.	PUNCT
crl-14888	24	1	the	the	DET
crl-14888	24	2	first	first	ADJ
crl-14888	24	3	is	be	AUX
crl-14888	24	4	a	a	DET
crl-14888	24	5	complete	complete	ADJ
crl-14888	24	6	,	,	PUNCT
crl-14888	24	7	accurate	accurate	ADJ
crl-14888	24	8	,	,	PUNCT
crl-14888	24	9	and	and	CCONJ
crl-14888	24	10	timely	timely	ADV
crl-14888	24	11	·	·	PUNCT
crl-14888	24	12	answer	answer	NOUN
crl-14888	24	13	(	(	PUNCT
crl-14888	24	14	the	the	DET
crl-14888	24	15	"	"	PUNCT
crl-14888	24	16	what	what	PRON
crl-14888	24	17	"	"	PUNCT
crl-14888	24	18	)	)	PUNCT
crl-14888	24	19	,	,	PUNCT
crl-14888	24	20	and	and	CCONJ
crl-14888	24	21	the	the	DET
crl-14888	24	22	second	second	ADJ
crl-14888	24	23	is	be	AUX
crl-14888	24	24	a	a	DET
crl-14888	24	25	delivery	delivery	NOUN
crl-14888	24	26	process	process	NOUN
crl-14888	24	27	that	that	PRON
crl-14888	24	28	is	be	AUX
crl-14888	24	29	responsive	responsive	ADJ
crl-14888	24	30	to	to	ADP
crl-14888	24	31	the	the	DET
crl-14888	24	32	individuality	individuality	NOUN
crl-14888	24	33	of	of	ADP
crl-14888	24	34	each	each	DET
crl-14888	24	35	patron	patron	NOUN
crl-14888	24	36	(	(	PUNCT
crl-14888	24	37	the	the	DET
crl-14888	24	38	"	"	PUNCT
crl-14888	24	39	how	how	SCONJ
crl-14888	24	40	"	"	PUNCT
crl-14888	24	41	)	)	PUNCT
crl-14888	24	42	.	.	PUNCT
crl-14888	25	1	the	the	DET
crl-14888	25	2	problem	problem	NOUN
crl-14888	25	3	while	while	SCONJ
crl-14888	25	4	guidelines	guideline	NOUN
crl-14888	25	5	and	and	CCONJ
crl-14888	25	6	definitions	definition	NOUN
crl-14888	25	7	that	that	PRON
crl-14888	25	8	describe	describe	VERB
crl-14888	25	9	quality	quality	NOUN
crl-14888	25	10	reference	reference	NOUN
crl-14888	25	11	service	service	NOUN
crl-14888	25	12	are	be	AUX
crl-14888	25	13	helpful	helpful	ADJ
crl-14888	25	14	and	and	CCONJ
crl-14888	25	15	stimulating	stimulate	VERB
crl-14888	25	16	to	to	ADP
crl-14888	25	17	information	information	NOUN
crl-14888	25	18	providers	provider	NOUN
crl-14888	25	19	,	,	PUNCT
crl-14888	25	20	they	they	PRON
crl-14888	25	21	do	do	AUX
crl-14888	25	22	not	not	PART
crl-14888	25	23	really	really	ADV
crl-14888	25	24	offer	offer	VERB
crl-14888	25	25	practical	practical	ADJ
crl-14888	25	26	direction	direction	NOUN
crl-14888	25	27	.	.	PUNCT
crl-14888	26	1	in	in	ADP
crl-14888	26	2	the	the	DET
crl-14888	26	3	library	library	NOUN
crl-14888	26	4	literature	literature	NOUN
crl-14888	26	5	,	,	PUNCT
crl-14888	26	6	there	there	PRON
crl-14888	26	7	has	have	AUX
crl-14888	26	8	been	be	AUX
crl-14888	26	9	much	much	ADJ
crl-14888	26	10	evaluation	evaluation	NOUN
crl-14888	26	11	of	of	ADP
crl-14888	26	12	,	,	PUNCT
crl-14888	26	13	and	and	CCONJ
crl-14888	26	14	debate	debate	VERB
crl-14888	26	15	about	about	ADP
crl-14888	26	16	,	,	PUNCT
crl-14888	26	17	the	the	DET
crl-14888	26	18	accuracy	accuracy	NOUN
crl-14888	26	19	of	of	ADP
crl-14888	26	20	the	the	DET
crl-14888	26	21	answers	answer	NOUN
crl-14888	26	22	reference	reference	NOUN
crl-14888	26	23	librarians	librarian	NOUN
crl-14888	26	24	provide	provide	VERB
crl-14888	26	25	patrons	patron	NOUN
crl-14888	26	26	.	.	PUNCT
crl-14888	27	1	however	however	ADV
crl-14888	27	2	,	,	PUNCT
crl-14888	27	3	few	few	ADJ
crl-14888	27	4	articles	article	NOUN
crl-14888	27	5	or	or	CCONJ
crl-14888	27	6	books	book	NOUN
crl-14888	27	7	offer	offer	VERB
crl-14888	27	8	actual	actual	ADJ
crl-14888	27	9	step	step	NOUN
crl-14888	27	10	-	-	PUNCT
crl-14888	27	11	by	by	ADP
crl-14888	27	12	-	-	PUNCT
crl-14888	27	13	step	step	NOUN
crl-14888	27	14	methods	method	NOUN
crl-14888	27	15	for	for	ADP
crl-14888	27	16	improving	improve	VERB
crl-14888	27	17	reference	reference	NOUN
crl-14888	27	18	service	service	NOUN
crl-14888	27	19	delivery	delivery	NOUN
crl-14888	27	20	.	.	PUNCT
crl-14888	28	1	it	it	PRON
crl-14888	28	2	seems	seem	VERB
crl-14888	28	3	to	to	PART
crl-14888	28	4	be	be	AUX
crl-14888	28	5	much	much	ADV
crl-14888	28	6	more	more	ADV
crl-14888	28	7	difficult	difficult	ADJ
crl-14888	28	8	to	to	PART
crl-14888	28	9	measure	measure	VERB
crl-14888	28	10	how	how	SCONJ
crl-14888	28	11	a	a	DET
crl-14888	28	12	service	service	NOUN
crl-14888	28	13	is	be	AUX
crl-14888	28	14	perceived	perceive	VERB
crl-14888	28	15	by	by	ADP
crl-14888	28	16	its	its	PRON
crl-14888	28	17	users	user	NOUN
crl-14888	28	18	than	than	SCONJ
crl-14888	28	19	to	to	PART
crl-14888	28	20	determine	determine	VERB
crl-14888	28	21	whether	whether	SCONJ
crl-14888	28	22	a	a	DET
crl-14888	28	23	question	question	NOUN
crl-14888	28	24	is	be	AUX
crl-14888	28	25	answered	answer	VERB
crl-14888	28	26	correct	correct	ADJ
crl-14888	28	27	!	!	PUNCT
crl-14888	29	1	y.	y.	VERB
crl-14888	29	2	the	the	DET
crl-14888	29	3	literature	literature	NOUN
crl-14888	29	4	on	on	ADP
crl-14888	29	5	quality	quality	NOUN
crl-14888	29	6	fortunately	fortunately	ADV
crl-14888	29	7	,	,	PUNCT
crl-14888	29	8	librarians	librarian	NOUN
crl-14888	29	9	are	be	AUX
crl-14888	29	10	not	not	PART
crl-14888	29	11	the	the	DET
crl-14888	29	12	only	only	ADJ
crl-14888	29	13	professionals	professional	NOUN
crl-14888	29	14	trying	try	VERB
crl-14888	29	15	to	to	PART
crl-14888	29	16	define	define	VERB
crl-14888	29	17	and	and	CCONJ
crl-14888	29	18	provide	provide	VERB
crl-14888	29	19	quality	quality	NOUN
crl-14888	29	20	service	service	NOUN
crl-14888	29	21	.	.	PUNCT
crl-14888	30	1	our	our	PRON
crl-14888	30	2	colleagues	colleague	NOUN
crl-14888	30	3	in	in	ADP
crl-14888	30	4	the	the	DET
crl-14888	30	5	fields	field	NOUN
crl-14888	30	6	of	of	ADP
crl-14888	30	7	business	business	NOUN
crl-14888	30	8	and	and	CCONJ
crl-14888	30	9	organizational	organizational	ADJ
crl-14888	30	10	management	management	NOUN
crl-14888	30	11	have	have	AUX
crl-14888	30	12	published	publish	VERB
crl-14888	30	13	reams	ream	NOUN
crl-14888	30	14	of	of	ADP
crl-14888	30	15	information	information	NOUN
crl-14888	30	16	in	in	ADP
crl-14888	30	17	books	book	NOUN
crl-14888	30	18	and	and	CCONJ
crl-14888	30	19	journals	journal	NOUN
crl-14888	30	20	on	on	ADP
crl-14888	30	21	"	"	PUNCT
crl-14888	30	22	quality	quality	NOUN
crl-14888	30	23	service	service	NOUN
crl-14888	30	24	,	,	PUNCT
crl-14888	30	25	"	"	PUNCT
crl-14888	30	26	"	"	PUNCT
crl-14888	30	27	service	service	NOUN
crl-14888	30	28	excellence	excellence	NOUN
crl-14888	30	29	,	,	PUNCT
crl-14888	30	30	"	"	PUNCT
crl-14888	30	31	may1994	may1994	NOUN
crl-14888	30	32	and	and	CCONJ
crl-14888	30	33	"	"	PUNCT
crl-14888	30	34	customer	customer	NOUN
crl-14888	30	35	satisfaction	satisfaction	NOUN
crl-14888	30	36	.	.	PUNCT
crl-14888	30	37	"	"	PUNCT
crl-14888	31	1	are	be	AUX
crl-14888	31	2	there	there	PRON
crl-14888	31	3	techniques	technique	NOUN
crl-14888	31	4	that	that	SCONJ
crl-14888	31	5	these	these	DET
crl-14888	31	6	professions	profession	NOUN
crl-14888	31	7	have	have	AUX
crl-14888	31	8	developed	develop	VERB
crl-14888	31	9	that	that	SCONJ
crl-14888	31	10	librarians	librarian	NOUN
crl-14888	31	11	might	might	AUX
crl-14888	31	12	apply	apply	VERB
crl-14888	31	13	to	to	ADP
crl-14888	31	14	making	make	VERB
crl-14888	31	15	our	our	PRON
crl-14888	31	16	own	own	ADJ
crl-14888	31	17	service	service	NOUN
crl-14888	31	18	"	"	PUNCT
crl-14888	31	19	excellent	excellent	ADJ
crl-14888	31	20	"	"	PUNCT
crl-14888	31	21	?	?	PUNCT
crl-14888	32	1	a	a	DET
crl-14888	32	2	review	review	NOUN
crl-14888	32	3	of	of	ADP
crl-14888	32	4	the	the	DET
crl-14888	32	5	recent	recent	ADJ
crl-14888	32	6	business	business	NOUN
crl-14888	32	7	literature	literature	NOUN
crl-14888	32	8	led	lead	VERB
crl-14888	32	9	to	to	ADP
crl-14888	32	10	over	over	ADP
crl-14888	32	11	seventy	seventy	NUM
crl-14888	32	12	appropriate	appropriate	ADJ
crl-14888	32	13	books	book	NOUN
crl-14888	32	14	and	and	CCONJ
crl-14888	32	15	articles	article	NOUN
crl-14888	32	16	on	on	ADP
crl-14888	32	17	quality	quality	NOUN
crl-14888	32	18	service	service	NOUN
crl-14888	32	19	published	publish	VERB
crl-14888	32	20	for	for	ADP
crl-14888	32	21	the	the	DET
crl-14888	32	22	most	most	ADJ
crl-14888	32	23	part	part	NOUN
crl-14888	32	24	between	between	ADP
crl-14888	32	25	1990	1990	NUM
crl-14888	32	26	and	and	CCONJ
crl-14888	32	27	1992	1992	NUM
crl-14888	32	28	.	.	PUNCT
crl-14888	33	1	three	three	NUM
crl-14888	33	2	names	name	NOUN
crl-14888	33	3	appeared	appear	VERB
crl-14888	33	4	over	over	ADV
crl-14888	33	5	and	and	CCONJ
crl-14888	33	6	over	over	ADV
crl-14888	33	7	in	in	ADP
crl-14888	33	8	the	the	DET
crl-14888	33	9	quality	quality	NOUN
crl-14888	33	10	literature	literature	NOUN
crl-14888	33	11	.	.	PUNCT
crl-14888	34	1	this	this	DET
crl-14888	34	2	"	"	PUNCT
crl-14888	34	3	quality	quality	NOUN
crl-14888	34	4	triumvirate	triumvirate	NOUN
crl-14888	34	5	"	"	PUNCT
crl-14888	34	6	includes	include	VERB
crl-14888	34	7	w.	w.	PROPN
crl-14888	34	8	edwards	edwards	PROPN
crl-14888	34	9	deming	deming	PROPN
crl-14888	34	10	,	,	PUNCT
crl-14888	34	11	joseph	joseph	PROPN
crl-14888	34	12	m.	m.	PROPN
crl-14888	34	13	juran	juran	PROPN
crl-14888	34	14	,	,	PUNCT
crl-14888	34	15	and	and	CCONJ
crl-14888	34	16	philip	philip	PROPN
crl-14888	34	17	b.	b.	PROPN
crl-14888	34	18	crosby	crosby	PROPN
crl-14888	34	19	.	.	PUNCT
crl-14888	35	1	each	each	PRON
crl-14888	35	2	offers	offer	VERB
crl-14888	35	3	important	important	ADJ
crl-14888	35	4	ideas	idea	NOUN
crl-14888	35	5	about	about	ADP
crl-14888	35	6	methods	method	NOUN
crl-14888	35	7	for	for	ADP
crl-14888	35	8	improving	improve	VERB
crl-14888	35	9	service	service	NOUN
crl-14888	35	10	that	that	PRON
crl-14888	35	11	would	would	AUX
crl-14888	35	12	be	be	AUX
crl-14888	35	13	of	of	ADP
crl-14888	35	14	interest	interest	NOUN
crl-14888	35	15	to	to	PART
crl-14888	35	16	reference	reference	VERB
crl-14888	35	17	librarians	librarian	NOUN
crl-14888	35	18	.	.	PUNCT
crl-14888	36	1	deming	deme	VERB
crl-14888	36	2	the	the	DET
crl-14888	36	3	name	name	PROPN
crl-14888	36	4	w.	w.	PROPN
crl-14888	36	5	edwards	edwards	PROPN
crl-14888	36	6	deming	deming	PROPN
crl-14888	36	7	is	be	AUX
crl-14888	36	8	almost	almost	ADV
crl-14888	36	9	synonymous	synonymous	ADJ
crl-14888	36	10	with	with	ADP
crl-14888	36	11	the	the	DET
crl-14888	36	12	acronym	acronym	NOUN
crl-14888	36	13	tqm	tqm	NOUN
crl-14888	36	14	(	(	PUNCT
crl-14888	36	15	total	total	ADJ
crl-14888	36	16	quality	quality	NOUN
crl-14888	36	17	management	management	NOUN
crl-14888	36	18	)	)	PUNCT
crl-14888	36	19	,	,	PUNCT
crl-14888	36	20	which	which	PRON
crl-14888	36	21	,	,	PUNCT
crl-14888	36	22	according	accord	VERB
crl-14888	36	23	to	to	ADP
crl-14888	36	24	an	an	DET
crl-14888	36	25	article	article	NOUN
crl-14888	36	26	in	in	ADP
crl-14888	36	27	nation	nation	NOUN
crl-14888	36	28	's	's	PART
crl-14888	36	29	business	business	NOUN
crl-14888	36	30	,	,	PUNCT
crl-14888	36	31	"	"	PUNCT
crl-14888	36	32	has	have	AUX
crl-14888	36	33	become	become	VERB
crl-14888	36	34	the	the	DET
crl-14888	36	35	most	most	ADV
crl-14888	36	36	popular	popular	ADJ
crl-14888	36	37	abbreviation	abbreviation	NOUN
crl-14888	36	38	since	since	SCONJ
crl-14888	36	39	tgif	tgif	PROPN
crl-14888	36	40	.	.	PUNCT
crl-14888	36	41	"3	"3	PUNCT
crl-14888	36	42	deming	deming	PROPN
crl-14888	36	43	's	's	PART
crl-14888	36	44	"	"	PUNCT
crl-14888	36	45	14	14	NUM
crl-14888	36	46	points	point	NOUN
crl-14888	36	47	for	for	ADP
crl-14888	36	48	management	management	NOUN
crl-14888	36	49	''	''	PUNCT
crl-14888	36	50	state	state	NOUN
crl-14888	36	51	that	that	SCONJ
crl-14888	36	52	,	,	PUNCT
crl-14888	36	53	in	in	ADP
crl-14888	36	54	order	order	NOUN
crl-14888	36	55	for	for	SCONJ
crl-14888	36	56	quality	quality	NOUN
crl-14888	36	57	to	to	PART
crl-14888	36	58	occur	occur	VERB
crl-14888	36	59	in	in	ADP
crl-14888	36	60	an	an	DET
crl-14888	36	61	organization	organization	NOUN
crl-14888	36	62	,	,	PUNCT
crl-14888	36	63	managers	manager	NOUN
crl-14888	36	64	must	must	AUX
crl-14888	36	65	create	create	VERB
crl-14888	36	66	a	a	DET
crl-14888	36	67	constancy	constancy	NOUN
crl-14888	36	68	of	of	ADP
crl-14888	36	69	purpose	purpose	NOUN
crl-14888	36	70	for	for	ADP
crl-14888	36	71	the	the	DET
crl-14888	36	72	organization	organization	NOUN
crl-14888	36	73	as	as	ADP
crl-14888	36	74	a	a	DET
crl-14888	36	75	whole	whole	NOUN
crl-14888	36	76	,	,	PUNCT
crl-14888	36	77	initiate	initiate	VERB
crl-14888	36	78	training	training	NOUN
crl-14888	36	79	and	and	CCONJ
crl-14888	36	80	retraining	retraining	NOUN
crl-14888	36	81	for	for	ADP
crl-14888	36	82	employees	employee	NOUN
crl-14888	36	83	,	,	PUNCT
crl-14888	36	84	provide	provide	VERB
crl-14888	36	85	leadership	leadership	NOUN
crl-14888	36	86	,	,	PUNCT
crl-14888	36	87	break	break	VERB
crl-14888	36	88	down	down	ADP
crl-14888	36	89	barriers	barrier	NOUN
crl-14888	36	90	between	between	ADP
crl-14888	36	91	departments	department	NOUN
crl-14888	36	92	,	,	PUNCT
crl-14888	36	93	eliminate	eliminate	VERB
crl-14888	36	94	employee	employee	NOUN
crl-14888	36	95	fear	fear	NOUN
crl-14888	36	96	of	of	ADP
crl-14888	36	97	reprisals	reprisal	NOUN
crl-14888	36	98	,	,	PUNCT
crl-14888	36	99	and	and	CCONJ
crl-14888	36	100	seek	seek	VERB
crl-14888	36	101	constant	constant	ADJ
crl-14888	36	102	improvement	improvement	NOUN
crl-14888	36	103	for	for	ADP
crl-14888	36	104	the	the	DET
crl-14888	36	105	organization.4	organization.4	PROPN
crl-14888	36	106	a	a	DET
crl-14888	36	107	recent	recent	ADJ
crl-14888	36	108	article	article	NOUN
crl-14888	36	109	in	in	ADP
crl-14888	36	110	library	library	PROPN
crl-14888	36	111	journal	journal	NOUN
crl-14888	36	112	by	by	ADP
crl-14888	36	113	terry	terry	PROPN
crl-14888	36	114	and	and	CCONJ
crl-14888	36	115	kitty	kitty	PROPN
crl-14888	36	116	mackey	mackey	NOUN
crl-14888	36	117	,	,	PUNCT
crl-14888	36	118	.	.	PUNCT
crl-14888	37	1	"	"	PUNCT
crl-14888	37	2	think	think	VERB
crl-14888	37	3	quality	quality	NOUN
crl-14888	37	4	!	!	PUNCT
crl-14888	38	1	the	the	DET
crl-14888	38	2	deming	deming	ADJ
crl-14888	38	3	approach	approach	NOUN
crl-14888	38	4	does	do	AUX
crl-14888	38	5	work	work	VERB
crl-14888	38	6	in	in	ADP
crl-14888	38	7	libraries	library	NOUN
crl-14888	38	8	,	,	PUNCT
crl-14888	38	9	"	"	PUNCT
crl-14888	38	10	explains	explain	VERB
crl-14888	38	11	how	how	SCONJ
crl-14888	38	12	deming	deming	PROPN
crl-14888	38	13	's	's	PART
crl-14888	38	14	fourteen	fourteen	NUM
crl-14888	38	15	points	point	NOUN
crl-14888	38	16	can	can	AUX
crl-14888	38	17	be	be	AUX
crl-14888	38	18	adapted	adapt	VERB
crl-14888	38	19	to	to	ADP
crl-14888	38	20	libraries.5	libraries.5	PROPN
crl-14888	38	21	juran	juran	PROPN
crl-14888	38	22	joseph	joseph	PROPN
crl-14888	38	23	m.	m.	PROPN
crl-14888	38	24	juran	juran	PROPN
crl-14888	38	25	,	,	PUNCT
crl-14888	38	26	another	another	DET
crl-14888	38	27	quality	quality	NOUN
crl-14888	38	28	expert	expert	NOUN
crl-14888	38	29	,	,	PUNCT
crl-14888	38	30	developed	develop	VERB
crl-14888	38	31	the	the	DET
crl-14888	38	32	"	"	PUNCT
crl-14888	38	33	quality	quality	NOUN
crl-14888	38	34	trilogy	trilogy	NOUN
crl-14888	38	35	"	"	PUNCT
crl-14888	38	36	as	as	ADP
crl-14888	38	37	a	a	DET
crl-14888	38	38	guide	guide	NOUN
crl-14888	38	39	to	to	ADP
crl-14888	38	40	quality	quality	NOUN
crl-14888	38	41	for	for	ADP
crl-14888	38	42	managers	manager	NOUN
crl-14888	38	43	.	.	PUNCT
crl-14888	39	1	it	it	PRON
crl-14888	39	2	includes	include	VERB
crl-14888	39	3	steps	step	NOUN
crl-14888	39	4	for	for	ADP
crl-14888	39	5	quality	quality	NOUN
crl-14888	39	6	planning	planning	NOUN
crl-14888	39	7	,	,	PUNCT
crl-14888	39	8	quality	quality	NOUN
crl-14888	39	9	control	control	NOUN
crl-14888	39	10	,	,	PUNCT
crl-14888	39	11	and	and	CCONJ
crl-14888	39	12	quality	quality	NOUN
crl-14888	39	13	improvement.6	improvement.6	PROPN
crl-14888	39	14	quality	quality	NOUN
crl-14888	39	15	planning	planning	NOUN
crl-14888	39	16	focuses	focus	VERB
crl-14888	39	17	on	on	ADP
crl-14888	39	18	identifying	identify	VERB
crl-14888	39	19	the	the	DET
crl-14888	39	20	organization	organization	NOUN
crl-14888	39	21	's	's	PART
crl-14888	39	22	customers	customer	NOUN
crl-14888	39	23	,	,	PUNCT
crl-14888	39	24	and	and	CCONJ
crl-14888	39	25	then	then	ADV
crl-14888	39	26	defining	define	VERB
crl-14888	39	27	their	their	PRON
crl-14888	39	28	needs	need	NOUN
crl-14888	39	29	.	.	PUNCT
crl-14888	40	1	quality	quality	NOUN
crl-14888	40	2	control	control	NOUN
crl-14888	40	3	assists	assist	VERB
crl-14888	40	4	the	the	DET
crl-14888	40	5	workers	worker	NOUN
crl-14888	40	6	by	by	ADP
crl-14888	40	7	providing	provide	VERB
crl-14888	40	8	feedback	feedback	NOUN
crl-14888	40	9	on	on	ADP
crl-14888	40	10	performance	performance	NOUN
crl-14888	40	11	,	,	PUNCT
crl-14888	40	12	and	and	CCONJ
crl-14888	40	13	quality	quality	NOUN
crl-14888	40	14	improvement	improvement	NOUN
crl-14888	40	15	refers	refer	VERB
crl-14888	40	16	to	to	ADP
crl-14888	40	17	the	the	DET
crl-14888	40	18	process	process	NOUN
crl-14888	40	19	of	of	ADP
crl-14888	40	20	continually	continually	ADV
crl-14888	40	21	striving	strive	VERB
crl-14888	40	22	to	to	PART
crl-14888	40	23	prevent	prevent	VERB
crl-14888	40	24	problems	problem	NOUN
crl-14888	40	25	in	in	ADP
crl-14888	40	26	quality	quality	NOUN
crl-14888	40	27	rather	rather	ADV
crl-14888	40	28	than	than	ADP
crl-14888	40	29	dealing	deal	VERB
crl-14888	40	30	with	with	ADP
crl-14888	40	31	them	they	PRON
crl-14888	40	32	only	only	ADV
crl-14888	40	33	after	after	ADP
crl-14888	40	34	using	use	VERB
crl-14888	40	35	quality	quality	NOUN
crl-14888	40	36	to	to	PART
crl-14888	40	37	improve	improve	VERB
crl-14888	40	38	reference	reference	NOUN
crl-14888	40	39	services	service	NOUN
crl-14888	40	40	213	213	NUM
crl-14888	40	41	they	they	PRON
crl-14888	40	42	have	have	AUX
crl-14888	40	43	occurred	occur	VERB
crl-14888	40	44	.	.	PUNCT
crl-14888	41	1	juran	juran	PROPN
crl-14888	41	2	's	's	PART
crl-14888	41	3	massive	massive	ADJ
crl-14888	41	4	quality	quality	NOUN
crl-14888	41	5	control	control	NOUN
crl-14888	41	6	handbook	handbook	PROPN
crl-14888	41	7	includes	include	VERB
crl-14888	41	8	a	a	DET
crl-14888	41	9	useful	useful	ADJ
crl-14888	41	10	chapter	chapter	NOUN
crl-14888	41	11	on	on	ADP
crl-14888	41	12	providing	provide	VERB
crl-14888	41	13	quality	quality	NOUN
crl-14888	41	14	in	in	ADP
crl-14888	41	15	the	the	DET
crl-14888	41	16	"	"	PUNCT
crl-14888	41	17	service	service	NOUN
crl-14888	41	18	industries	industry	NOUN
crl-14888	41	19	.	.	PUNCT
crl-14888	42	1	"7	"7	PROPN
crl-14888	42	2	crosby	crosby	PROPN
crl-14888	42	3	philip	philip	PROPN
crl-14888	42	4	b.	b.	PROPN
crl-14888	42	5	crosby	crosby	PROPN
crl-14888	42	6	,	,	PUNCT
crl-14888	42	7	like	like	ADP
crl-14888	42	8	deming	deming	PROPN
crl-14888	42	9	,	,	PUNCT
crl-14888	42	10	has	have	AUX
crl-14888	42	11	developed	develop	VERB
crl-14888	42	12	a	a	DET
crl-14888	42	13	fourteen	fourteen	NUM
crl-14888	42	14	-	-	PUNCT
crl-14888	42	15	point	point	NOUN
crl-14888	42	16	"	"	PUNCT
crl-14888	42	17	quality	quality	NOUN
crl-14888	42	18	improvement	improvement	NOUN
crl-14888	42	19	process	process	NOUN
crl-14888	42	20	"	"	PUNCT
crl-14888	42	21	for	for	ADP
crl-14888	42	22	managers	manager	NOUN
crl-14888	42	23	.	.	PUNCT
crl-14888	43	1	he	he	PRON
crl-14888	43	2	also	also	ADV
crl-14888	43	3	stresses	stress	VERB
crl-14888	43	4	that	that	SCONJ
crl-14888	43	5	management	management	NOUN
crl-14888	43	6	must	must	AUX
crl-14888	43	7	make	make	VERB
crl-14888	43	8	a	a	DET
crl-14888	43	9	commitment	commitment	NOUN
crl-14888	43	10	to	to	ADP
crl-14888	43	11	quality	quality	NOUN
crl-14888	43	12	improvement	improvement	NOUN
crl-14888	43	13	,	,	PUNCT
crl-14888	43	14	and	and	CCONJ
crl-14888	43	15	that	that	SCONJ
crl-14888	43	16	it	it	PRON
crl-14888	43	17	must	must	AUX
crl-14888	43	18	be	be	AUX
crl-14888	43	19	an	an	DET
crl-14888	43	20	ongoing	ongoing	ADJ
crl-14888	43	21	process	process	NOUN
crl-14888	43	22	;	;	PUNCT
crl-14888	43	23	training	training	NOUN
crl-14888	43	24	on	on	ADP
crl-14888	43	25	quality	quality	NOUN
crl-14888	43	26	must	must	AUX
crl-14888	43	27	be	be	AUX
crl-14888	43	28	provided	provide	VERB
crl-14888	43	29	for	for	ADP
crl-14888	43	30	employees	employee	NOUN
crl-14888	43	31	;	;	PUNCT
crl-14888	43	32	and	and	CCONJ
crl-14888	43	33	"	"	PUNCT
crl-14888	43	34	zero	zero	NUM
crl-14888	43	35	defects	defect	NOUN
crl-14888	43	36	"	"	PUNCT
crl-14888	43	37	should	should	AUX
crl-14888	43	38	be	be	AUX
crl-14888	43	39	the	the	DET
crl-14888	43	40	company	company	NOUN
crl-14888	43	41	's	's	PART
crl-14888	43	42	performance	performance	NOUN
crl-14888	43	43	standard	standard	NOUN
crl-14888	43	44	.	.	PUNCT
crl-14888	44	1	problems	problem	NOUN
crl-14888	44	2	should	should	AUX
crl-14888	44	3	be	be	AUX
crl-14888	44	4	prevented	prevent	VERB
crl-14888	44	5	rather	rather	ADV
crl-14888	44	6	than	than	ADP
crl-14888	44	7	corrected	correct	VERB
crl-14888	44	8	later.8	later.8	ADV
crl-14888	44	9	common	common	ADJ
crl-14888	44	10	threads	thread	NOUN
crl-14888	44	11	run	run	VERB
crl-14888	44	12	through	through	ADP
crl-14888	44	13	the	the	DET
crl-14888	44	14	philosophie	philosophie	NOUN
crl-14888	44	15	!	!	PUNCT
crl-14888	44	16	?	?	PUNCT
crl-14888	45	1	of	of	ADP
crl-14888	45	2	these	these	DET
crl-14888	45	3	three	three	NUM
crl-14888	45	4	men	man	NOUN
crl-14888	45	5	,	,	PUNCT
crl-14888	45	6	and	and	CCONJ
crl-14888	45	7	indeed	indeed	ADV
crl-14888	45	8	th!ough	th!ough	ADP
crl-14888	45	9	all	all	PRON
crl-14888	45	10	of	of	ADP
crl-14888	45	11	the	the	DET
crl-14888	45	12	available	available	ADJ
crl-14888	45	13	articles	article	NOUN
crl-14888	45	14	and	and	CCONJ
crl-14888	45	15	books	book	NOUN
crl-14888	45	16	about	about	ADP
crl-14888	45	17	providing	provide	VERB
crl-14888	45	18	quality	quality	NOUN
crl-14888	45	19	service	service	NOUN
crl-14888	46	1	.	.	PUNCT
crl-14888	47	1	the	the	DET
crl-14888	47	2	"	"	PUNCT
crl-14888	47	3	quality	quality	NOUN
crl-14888	47	4	creed	creed	NOUN
crl-14888	47	5	"	"	PUNCT
crl-14888	47	6	set	set	VERB
crl-14888	47	7	forth	forth	ADP
crl-14888	47	8	in	in	ADP
crl-14888	47	9	these	these	DET
crl-14888	47	10	works	work	NOUN
crl-14888	47	11	could	could	AUX
crl-14888	47	12	be	be	AUX
crl-14888	47	13	said	say	VERB
crl-14888	47	14	to	to	PART
crl-14888	47	15	include	include	VERB
crl-14888	47	16	four	four	NUM
crl-14888	47	17	major	major	ADJ
crl-14888	47	18	parts	part	NOUN
crl-14888	47	19	:	:	PUNCT
crl-14888	47	20	•	•	VERB
crl-14888	47	21	the	the	DET
crl-14888	47	22	top	top	ADJ
crl-14888	47	23	management	management	NOUN
crl-14888	47	24	of	of	ADP
crl-14888	47	25	the	the	DET
crl-14888	47	26	organization	organization	NOUN
crl-14888	47	27	must	must	AUX
crl-14888	47	28	make	make	VERB
crl-14888	47	29	a	a	DET
crl-14888	47	30	commitment	commitment	NOUN
crl-14888	47	31	to	to	ADP
crl-14888	47	32	quality	quality	NOUN
crl-14888	47	33	improvement	improvement	NOUN
crl-14888	47	34	.	.	PUNCT
crl-14888	48	1	•	•	NOUN
crl-14888	48	2	employees	employee	NOUN
crl-14888	48	3	must	must	AUX
crl-14888	48	4	be	be	AUX
crl-14888	48	5	engaged	engage	VERB
crl-14888	48	6	in	in	ADP
crl-14888	48	7	the	the	DET
crl-14888	48	8	improvement	improvement	NOUN
crl-14888	48	9	process	process	NOUN
crl-14888	48	10	through	through	ADP
crl-14888	48	11	involvement	involvement	NOUN
crl-14888	48	12	and	and	CCONJ
crl-14888	48	13	empowerment	empowerment	NOUN
crl-14888	48	14	.	.	PUNCT
crl-14888	49	1	•	•	INTJ
crl-14888	49	2	the	the	DET
crl-14888	49	3	organization	organization	NOUN
crl-14888	49	4	must	must	AUX
crl-14888	49	5	work	work	VERB
crl-14888	49	6	continuously	continuously	ADV
crl-14888	49	7	at	at	ADP
crl-14888	49	8	improving	improve	VERB
crl-14888	49	9	quality	quality	NOUN
crl-14888	49	10	.	.	PUNCT
crl-14888	50	1	•	•	VERB
crl-14888	50	2	the	the	DET
crl-14888	50	3	organization	organization	NOUN
crl-14888	50	4	must	must	AUX
crl-14888	50	5	be	be	AUX
crl-14888	50	6	customerdriven	customerdriven	VERB
crl-14888	50	7	-	-	PUNCT
crl-14888	50	8	it	it	PRON
crl-14888	50	9	should	should	AUX
crl-14888	50	10	identify	identify	VERB
crl-14888	50	11	its	its	PRON
crl-14888	50	12	customers	customer	NOUN
crl-14888	50	13	and	and	CCONJ
crl-14888	50	14	strive	strive	VERB
crl-14888	50	15	to	to	PART
crl-14888	50	16	meet	meet	VERB
crl-14888	50	17	their	their	PRON
crl-14888	50	18	needs	need	NOUN
crl-14888	50	19	.	.	PUNCT
crl-14888	51	1	customers	customer	NOUN
crl-14888	51	2	and	and	CCONJ
crl-14888	51	3	customer	customer	NOUN
crl-14888	51	4	service	service	NOUN
crl-14888	51	5	while	while	SCONJ
crl-14888	51	6	most	most	ADJ
crl-14888	51	7	reference	reference	NOUN
crl-14888	51	8	librarians	librarian	NOUN
crl-14888	51	9	may	may	AUX
crl-14888	51	10	not	not	PART
crl-14888	51	11	have	have	VERB
crl-14888	51	12	a	a	DET
crl-14888	51	13	major	major	ADJ
crl-14888	51	14	impact	impact	NOUN
crl-14888	51	15	on	on	ADP
crl-14888	51	16	setting	set	VERB
crl-14888	51	17	the	the	DET
crl-14888	51	18	management	management	NOUN
crl-14888	51	19	style	style	NOUN
crl-14888	51	20	of	of	ADP
crl-14888	51	21	the	the	DET
crl-14888	51	22	library	library	NOUN
crl-14888	51	23	,	,	PUNCT
crl-14888	51	24	there	there	PRON
crl-14888	51	25	are	be	VERB
crl-14888	51	26	parts	part	NOUN
crl-14888	51	27	of	of	ADP
crl-14888	51	28	this	this	DET
crl-14888	51	29	creed	creed	NOUN
crl-14888	51	30	on	on	ADP
crl-14888	51	31	which	which	PRON
crl-14888	51	32	they	they	PRON
crl-14888	51	33	can	can	AUX
crl-14888	51	34	take	take	VERB
crl-14888	51	35	action	action	NOUN
crl-14888	51	36	.	.	PUNCT
crl-14888	52	1	reference	reference	NOUN
crl-14888	52	2	departments	department	NOUN
crl-14888	52	3	can	can	AUX
crl-14888	52	4	make	make	VERB
crl-14888	52	5	their	their	PRON
crl-14888	52	6	reference	reference	NOUN
crl-14888	52	7	service	service	NOUN
crl-14888	52	8	more	more	ADJ
crl-14888	52	9	"	"	PUNCT
crl-14888	52	10	customer	customer	NOUN
crl-14888	52	11	driven	drive	VERB
crl-14888	52	12	"	"	PUNCT
crl-14888	52	13	and	and	CCONJ
crl-14888	52	14	involve	involve	VERB
crl-14888	52	15	all	all	DET
crl-14888	52	16	reference	reference	NOUN
crl-14888	52	17	librarians	librarian	NOUN
crl-14888	52	18	in	in	ADP
crl-14888	52	19	the	the	DET
crl-14888	52	20	process	process	NOUN
crl-14888	52	21	.	.	PUNCT
crl-14888	53	1	they	they	PRON
crl-14888	53	2	should	should	AUX
crl-14888	53	3	focus	focus	VERB
crl-14888	53	4	their	their	PRON
crl-14888	53	5	efforts	effort	NOUN
crl-14888	53	6	on	on	ADP
crl-14888	53	7	the	the	DET
crl-14888	53	8	"	"	PUNCT
crl-14888	53	9	how	how	SCONJ
crl-14888	53	10	"	"	PUNCT
crl-14888	53	11	of	of	ADP
crl-14888	53	12	service	service	NOUN
crl-14888	53	13	delivery	delivery	NOUN
crl-14888	53	14	.	.	PUNCT
crl-14888	54	1	it	it	PRON
crl-14888	54	2	is	be	AUX
crl-14888	54	3	useful	useful	ADJ
crl-14888	54	4	to	to	PART
crl-14888	54	5	understand	understand	VERB
crl-14888	54	6	more	more	ADJ
crl-14888	54	7	about	about	ADP
crl-14888	54	8	the	the	DET
crl-14888	54	9	service	service	NOUN
crl-14888	54	10	interaction	interaction	NOUN
crl-14888	54	11	and	and	CCONJ
crl-14888	54	12	what	what	PRON
crl-14888	54	13	it	it	PRON
crl-14888	54	14	is	be	AUX
crl-14888	54	15	that	that	PRON
crl-14888	54	16	makes	make	VERB
crl-14888	54	17	''	''	PUNCT
crl-14888	54	18	buying	buy	VERB
crl-14888	54	19	"	"	PUNCT
crl-14888	54	20	and	and	CCONJ
crl-14888	54	21	evaluating	evaluate	VERB
crl-14888	54	22	a	a	DET
crl-14888	54	23	service	service	NOUN
crl-14888	54	24	(	(	PUNCT
crl-14888	54	25	such	such	ADJ
crl-14888	54	26	as	as	ADP
crl-14888	54	27	reference	reference	NOUN
crl-14888	54	28	service	service	NOUN
crl-14888	54	29	)	)	PUNCT
crl-14888	54	30	different	different	ADJ
crl-14888	54	31	for	for	ADP
crl-14888	54	32	the	the	DET
crl-14888	54	33	customer	customer	NOUN
crl-14888	54	34	than	than	ADP
crl-14888	54	35	''	''	PUNCT
crl-14888	54	36	buying	buying	NOUN
crl-14888	54	37	''	''	PUNCT
crl-14888	54	38	and	and	CCONJ
crl-14888	54	39	evaluating	evaluate	VERB
crl-14888	54	40	a	a	DET
crl-14888	54	41	material	material	NOUN
crl-14888	54	42	product	product	NOUN
crl-14888	54	43	.	.	PUNCT
crl-14888	55	1	according	accord	VERB
crl-14888	55	2	to	to	ADP
crl-14888	55	3	richard	richard	PROPN
crl-14888	55	4	normann	normann	PROPN
crl-14888	55	5	in	in	ADP
crl-14888	55	6	service	service	NOUN
crl-14888	55	7	management	management	NOUN
crl-14888	55	8	:	:	PUNCT
crl-14888	55	9	strategy	strategy	NOUN
crl-14888	55	10	and	and	CCONJ
crl-14888	55	11	leadership	leadership	NOUN
crl-14888	55	12	in	in	ADP
crl-14888	55	13	service	service	NOUN
crl-14888	55	14	businesses	business	NOUN
crl-14888	55	15	,	,	PUNCT
crl-14888	55	16	the	the	DET
crl-14888	55	17	person	person	NOUN
crl-14888	55	18	buying	buy	VERB
crl-14888	55	19	a	a	DET
crl-14888	55	20	product	product	NOUN
crl-14888	55	21	,	,	PUNCT
crl-14888	55	22	such	such	ADJ
crl-14888	55	23	as	as	ADP
crl-14888	55	24	a	a	DET
crl-14888	55	25	car	car	NOUN
crl-14888	55	26	or	or	CCONJ
crl-14888	55	27	a	a	DET
crl-14888	55	28	pen	pen	NOUN
crl-14888	55	29	,	,	PUNCT
crl-14888	55	30	may	may	AUX
crl-14888	55	31	concentrate	concentrate	VERB
crl-14888	55	32	his	his	PRON
crl-14888	55	33	evaluation	evaluation	NOUN
crl-14888	55	34	process	process	NOUN
crl-14888	55	35	on	on	ADP
crl-14888	55	36	the	the	DET
crl-14888	55	37	product	product	NOUN
crl-14888	55	38	itself	itself	PRON
crl-14888	55	39	.	.	PUNCT
crl-14888	56	1	it	it	PRON
crl-14888	56	2	is	be	AUX
crl-14888	56	3	there	there	ADV
crl-14888	56	4	,	,	PUNCT
crl-14888	56	5	it	it	PRON
crl-14888	56	6	is	be	AUX
crl-14888	56	7	tangible	tangible	ADJ
crl-14888	56	8	,	,	PUNCT
crl-14888	56	9	and	and	CCONJ
crl-14888	56	10	it	it	PRON
crl-14888	56	11	can	can	AUX
crl-14888	56	12	be	be	AUX
crl-14888	56	13	tested	test	VERB
crl-14888	56	14	and	and	CCONJ
crl-14888	56	15	investigated	investigate	VERB
crl-14888	56	16	from	from	ADP
crl-14888	56	17	every	every	DET
crl-14888	56	18	angle	angle	NOUN
crl-14888	56	19	....	....	PUNCT
crl-14888	57	1	the	the	DET
crl-14888	57	2	customer	customer	NOUN
crl-14888	57	3	who	who	PRON
crl-14888	57	4	wants	want	VERB
crl-14888	57	5	to	to	PART
crl-14888	57	6	buy	buy	VERB
crl-14888	57	7	a	a	DET
crl-14888	57	8	service	service	NOUN
crl-14888	57	9	is	be	AUX
crl-14888	57	10	in	in	ADP
crl-14888	57	11	a	a	DET
crl-14888	57	12	different	different	ADJ
crl-14888	57	13	position	position	NOUN
crl-14888	57	14	.	.	PUNCT
crl-14888	58	1	the	the	DET
crl-14888	58	2	service	service	NOUN
crl-14888	58	3	is	be	AUX
crl-14888	58	4	not	not	PART
crl-14888	58	5	yet	yet	ADV
crl-14888	58	6	there	there	ADV
crl-14888	58	7	to	to	PART
crl-14888	58	8	be	be	AUX
crl-14888	58	9	experienced	experience	VERB
crl-14888	58	10	-	-	PUNCT
crl-14888	58	11	it	it	PRON
crl-14888	58	12	can	can	AUX
crl-14888	58	13	not	not	PART
crl-14888	58	14	be	be	AUX
crl-14888	58	15	demonstrated	demonstrate	VERB
crl-14888	58	16	without	without	ADP
crl-14888	58	17	being	be	AUX
crl-14888	58	18	sold.9	sold.9	NOUN
crl-14888	58	19	also	also	ADV
crl-14888	58	20	,	,	PUNCT
crl-14888	58	21	a	a	DET
crl-14888	58	22	product	product	NOUN
crl-14888	58	23	,	,	PUNCT
crl-14888	58	24	such	such	ADJ
crl-14888	58	25	as	as	ADP
crl-14888	58	26	a	a	DET
crl-14888	58	27	personal	personal	ADJ
crl-14888	58	28	computer	computer	NOUN
crl-14888	58	29	,	,	PUNCT
crl-14888	58	30	can	can	AUX
crl-14888	58	31	be	be	AUX
crl-14888	58	32	produced	produce	VERB
crl-14888	58	33	without	without	ADP
crl-14888	58	34	the	the	DET
crl-14888	58	35	consumer	consumer	NOUN
crl-14888	58	36	ever	ever	ADV
crl-14888	58	37	coming	come	VERB
crl-14888	58	38	in	in	ADP
crl-14888	58	39	contact	contact	NOUN
crl-14888	58	40	with	with	ADP
crl-14888	58	41	the	the	DET
crl-14888	58	42	people	people	NOUN
crl-14888	58	43	who	who	PRON
crl-14888	58	44	manufacture	manufacture	VERB
crl-14888	58	45	it	it	PRON
crl-14888	58	46	.	.	PUNCT
crl-14888	59	1	this	this	PRON
crl-14888	59	2	is	be	AUX
crl-14888	59	3	not	not	PART
crl-14888	59	4	true	true	ADJ
crl-14888	59	5	with	with	ADP
crl-14888	59	6	services	service	NOUN
crl-14888	59	7	.	.	PUNCT
crl-14888	60	1	not	not	PART
crl-14888	60	2	only	only	ADV
crl-14888	60	3	will	will	AUX
crl-14888	60	4	consumers	consumer	NOUN
crl-14888	60	5	have	have	VERB
crl-14888	60	6	to	to	PART
crl-14888	60	7	come	come	VERB
crl-14888	60	8	in	in	ADP
crl-14888	60	9	direct	direct	ADJ
crl-14888	60	10	contact	contact	NOUN
crl-14888	60	11	with	with	ADP
crl-14888	60	12	the	the	DET
crl-14888	60	13	person	person	NOUN
crl-14888	60	14	providing	provide	VERB
crl-14888	60	15	the	the	DET
crl-14888	60	16	service	service	NOUN
crl-14888	60	17	but	but	CCONJ
crl-14888	60	18	they	they	PRON
crl-14888	60	19	also	also	ADV
crl-14888	60	20	will	will	AUX
crl-14888	60	21	have	have	VERB
crl-14888	60	22	to	to	PART
crl-14888	60	23	be	be	AUX
crl-14888	60	24	actively	actively	ADV
crl-14888	60	25	involved	involve	VERB
crl-14888	60	26	in	in	ADP
crl-14888	60	27	the	the	DET
crl-14888	60	28	actual	actual	ADJ
crl-14888	60	29	production	production	NOUN
crl-14888	60	30	of	of	ADP
crl-14888	60	31	the	the	DET
crl-14888	60	32	service	service	NOUN
crl-14888	60	33	.	.	PUNCT
crl-14888	61	1	it	it	PRON
crl-14888	61	2	is	be	AUX
crl-14888	61	3	a	a	DET
crl-14888	61	4	joint	joint	ADJ
crl-14888	61	5	effort	effort	NOUN
crl-14888	61	6	,	,	PUNCT
crl-14888	61	7	and	and	CCONJ
crl-14888	61	8	it	it	PRON
crl-14888	61	9	is	be	AUX
crl-14888	61	10	highly	highly	ADV
crl-14888	61	11	personal	personal	ADJ
crl-14888	61	12	.	.	PUNCT
crl-14888	62	1	in	in	ADP
crl-14888	62	2	his	his	PRON
crl-14888	62	3	book	book	NOUN
crl-14888	62	4	normann	normann	PROPN
crl-14888	62	5	points	point	VERB
crl-14888	62	6	out	out	ADP
crl-14888	62	7	that	that	SCONJ
crl-14888	62	8	''	''	PUNCT
crl-14888	62	9	it	it	PRON
crl-14888	62	10	is	be	AUX
crl-14888	62	11	the	the	DET
crl-14888	62	12	skill	skill	NOUN
crl-14888	62	13	,	,	PUNCT
crl-14888	62	14	the	the	DET
crl-14888	62	15	motivation	motivation	NOUN
crl-14888	62	16	and	and	CCONJ
crl-14888	62	17	the	the	DET
crl-14888	62	18	tools	tool	NOUN
crl-14888	62	19	employed	employ	VERB
crl-14888	62	20	by	by	ADP
crl-14888	62	21	the	the	DET
crl-14888	62	22	finn	finn	PROPN
crl-14888	62	23	's	's	PART
crl-14888	62	24	representative	representative	NOUN
crl-14888	62	25	and	and	CCONJ
crl-14888	62	26	the	the	DET
crl-14888	62	27	expectations	expectation	NOUN
crl-14888	62	28	and	and	CCONJ
crl-14888	62	29	behaviour	behaviour	NOUN
crl-14888	62	30	of	of	ADP
crl-14888	62	31	the	the	DET
crl-14888	62	32	client	client	NOUN
crl-14888	62	33	which	which	PRON
crl-14888	62	34	together	together	ADV
crl-14888	62	35	will	will	AUX
crl-14888	62	36	create	create	VERB
crl-14888	62	37	the	the	DET
crl-14888	62	38	service	service	NOUN
crl-14888	62	39	delivery	delivery	NOUN
crl-14888	62	40	process	process	NOUN
crl-14888	62	41	.	.	PUNCT
crl-14888	63	1	"10	"10	X
crl-14888	63	2	what	what	PRON
crl-14888	63	3	the	the	DET
crl-14888	63	4	consumer	consumer	NOUN
crl-14888	63	5	experiences	experience	NOUN
crl-14888	63	6	during	during	ADP
crl-14888	63	7	this	this	DET
crl-14888	63	8	contact	contact	NOUN
crl-14888	63	9	with	with	ADP
crl-14888	63	10	the	the	DET
crl-14888	63	11	service	service	NOUN
crl-14888	63	12	provider	provider	NOUN
crl-14888	63	13	has	have	AUX
crl-14888	63	14	been	be	AUX
crl-14888	63	15	called	call	VERB
crl-14888	63	16	the	the	DET
crl-14888	63	17	"	"	PUNCT
crl-14888	63	18	moment	moment	NOUN
crl-14888	63	19	of	of	ADP
crl-14888	63	20	truth	truth	NOUN
crl-14888	63	21	,	,	PUNCT
crl-14888	63	22	"	"	PUNCT
crl-14888	63	23	a	a	DET
crl-14888	63	24	phrase	phrase	NOUN
crl-14888	63	25	coined	coin	VERB
crl-14888	63	26	by	by	ADP
crl-14888	63	27	swedish	swedish	ADJ
crl-14888	63	28	airline	airline	PROPN
crl-14888	63	29	magnate	magnate	PROPN
crl-14888	63	30	jan	jan	PROPN
crl-14888	63	31	carlzon	carlzon	PROPN
crl-14888	63	32	.	.	PUNCT
crl-14888	64	1	a	a	DET
crl-14888	64	2	moment	moment	NOUN
crl-14888	64	3	of	of	ADP
crl-14888	64	4	truth	truth	NOUN
crl-14888	64	5	is	be	AUX
crl-14888	64	6	"	"	PUNCT
crl-14888	64	7	that	that	ADV
crl-14888	64	8	precise	precise	ADJ
crl-14888	64	9	instant	instant	NOUN
crl-14888	64	10	when	when	SCONJ
crl-14888	64	11	the	the	DET
crl-14888	64	12	customer	customer	NOUN
crl-14888	64	13	comes	come	VERB
crl-14888	64	14	into	into	ADP
crl-14888	64	15	contact	contact	NOUN
crl-14888	64	16	with	with	ADP
crl-14888	64	17	any	any	DET
crl-14888	64	18	aspect	aspect	NOUN
crl-14888	64	19	of	of	ADP
crl-14888	64	20	your	your	PRON
crl-14888	64	21	business	business	NOUN
crl-14888	64	22	and	and	CCONJ
crl-14888	64	23	,	,	PUNCT
crl-14888	64	24	on	on	ADP
crl-14888	64	25	the	the	DET
crl-14888	64	26	basis	basis	NOUN
crl-14888	64	27	of	of	ADP
crl-14888	64	28	that	that	DET
crl-14888	64	29	contact	contact	NOUN
crl-14888	64	30	,	,	PUNCT
crl-14888	64	31	forms	form	VERB
crl-14888	64	32	an	an	DET
crl-14888	64	33	opinion	opinion	NOUN
crl-14888	64	34	about	about	ADP
crl-14888	64	35	the	the	DET
crl-14888	64	36	quality	quality	NOUN
crl-14888	64	37	of	of	ADP
crl-14888	64	38	your	your	PRON
crl-14888	64	39	service	service	NOUN
crl-14888	64	40	and	and	CCONJ
crl-14888	64	41	,	,	PUNCT
crl-14888	64	42	potentially	potentially	ADV
crl-14888	64	43	,	,	PUNCT
crl-14888	64	44	the	the	DET
crl-14888	64	45	quality	quality	NOUN
crl-14888	64	46	of	of	ADP
crl-14888	64	47	your	your	PRON
crl-14888	64	48	product	product	NOUN
crl-14888	64	49	.	.	PUNCT
crl-14888	65	1	"11	"11	PROPN
crl-14888	66	1	reference	reference	NOUN
crl-14888	66	2	librarians	librarian	NOUN
crl-14888	66	3	will	will	AUX
crl-14888	66	4	encounter	encounter	VERB
crl-14888	66	5	many	many	ADJ
crl-14888	66	6	of	of	ADP
crl-14888	66	7	these	these	DET
crl-14888	66	8	moments	moment	NOUN
crl-14888	66	9	of	of	ADP
crl-14888	66	10	truth	truth	NOUN
crl-14888	66	11	during	during	ADP
crl-14888	66	12	each	each	DET
crl-14888	66	13	shift	shift	NOUN
crl-14888	66	14	at	at	ADP
crl-14888	66	15	the	the	DET
crl-14888	66	16	reference	reference	NOUN
crl-14888	66	17	desk	desk	NOUN
crl-14888	66	18	.	.	PUNCT
crl-14888	67	1	how	how	SCONJ
crl-14888	67	2	well	well	ADV
crl-14888	67	3	these	these	DET
crl-14888	67	4	moments	moment	NOUN
crl-14888	67	5	are	be	AUX
crl-14888	67	6	managed	manage	VERB
crl-14888	67	7	will	will	AUX
crl-14888	67	8	determine	determine	VERB
crl-14888	67	9	how	how	SCONJ
crl-14888	67	10	satisfied	satisfied	ADJ
crl-14888	67	11	our	our	PRON
crl-14888	67	12	customers	customer	NOUN
crl-14888	67	13	are	be	AUX
crl-14888	67	14	with	with	ADP
crl-14888	67	15	our	our	PRON
crl-14888	67	16	service	service	NOUN
crl-14888	67	17	.	.	PUNCT
crl-14888	68	1	it	it	PRON
crl-14888	68	2	is	be	AUX
crl-14888	68	3	important	important	ADJ
crl-14888	68	4	to	to	PART
crl-14888	68	5	remember	remember	VERB
crl-14888	68	6	that	that	SCONJ
crl-14888	68	7	our	our	PRON
crl-14888	68	8	service	service	NOUN
crl-14888	68	9	must	must	AUX
crl-14888	68	10	have	have	VERB
crl-14888	68	11	some	some	DET
crl-14888	68	12	kind	kind	NOUN
crl-14888	68	13	of	of	ADP
crl-14888	68	14	value	value	NOUN
crl-14888	68	15	for	for	ADP
crl-14888	68	16	our	our	PRON
crl-14888	68	17	patrons	patron	NOUN
crl-14888	68	18	.	.	PUNCT
crl-14888	69	1	they	they	PRON
crl-14888	69	2	a.re	a.re	PROPN
crl-14888	69	3	not	not	PART
crl-14888	69	4	getting	get	VERB
crl-14888	69	5	it	it	PRON
crl-14888	69	6	for	for	ADP
crl-14888	69	7	free	free	ADJ
crl-14888	69	8	,	,	PUNCT
crl-14888	69	9	even	even	ADV
crl-14888	69	10	though	though	SCONJ
crl-14888	69	11	no	no	DET
crl-14888	69	12	money	money	NOUN
crl-14888	69	13	changes	change	VERB
crl-14888	69	14	hands	hand	NOUN
crl-14888	69	15	.	.	PUNCT
crl-14888	70	1	patrons	patron	NOUN
crl-14888	70	2	spend	spend	VERB
crl-14888	70	3	time	time	NOUN
crl-14888	70	4	,	,	PUNCT
crl-14888	70	5	money	money	NOUN
crl-14888	70	6	,	,	PUNCT
crl-14888	70	7	energy	energy	NOUN
crl-14888	70	8	.and	.and	PUNCT
crl-14888	70	9	effort	effort	NOUN
crl-14888	70	10	when	when	SCONJ
crl-14888	70	11	using	use	VERB
crl-14888	70	12	our	our	PRON
crl-14888	70	13	service	service	NOUN
crl-14888	70	14	.	.	PUNCT
crl-14888	71	1	at	at	ADP
crl-14888	71	2	the	the	DET
crl-14888	71	3	same	same	ADJ
crl-14888	71	4	time	time	NOUN
crl-14888	71	5	,	,	PUNCT
crl-14888	71	6	they	they	PRON
crl-14888	71	7	may	may	AUX
crl-14888	71	8	experience	experience	VERB
crl-14888	71	9	inconvenience	inconvenience	NOUN
crl-14888	71	10	and	and	CCONJ
crl-14888	71	11	frustrationp	frustrationp	VERB
crl-14888	71	12	therefore	therefore	ADV
crl-14888	71	13	,	,	PUNCT
crl-14888	71	14	each	each	DET
crl-14888	71	15	moment	moment	NOUN
crl-14888	71	16	of	of	ADP
crl-14888	71	17	truth	truth	NOUN
crl-14888	71	18	must	must	AUX
crl-14888	71	19	be	be	AUX
crl-14888	71	20	managed	manage	VERB
crl-14888	71	21	or	or	CCONJ
crl-14888	71	22	performed	perform	VERB
crl-14888	71	23	214	214	NUM
crl-14888	71	24	college	college	PROPN
crl-14888	71	25	&	&	CCONJ
crl-14888	71	26	research	research	PROPN
crl-14888	71	27	libraries	library	NOUN
crl-14888	71	28	carefully	carefully	ADV
crl-14888	71	29	because	because	SCONJ
crl-14888	71	30	"	"	PUNCT
crl-14888	71	31	customers	customer	NOUN
crl-14888	71	32	judge	judge	VERB
crl-14888	71	33	service	service	NOUN
crl-14888	71	34	by	by	ADP
crl-14888	71	35	the	the	DET
crl-14888	71	36	quality	quality	NOUN
crl-14888	71	37	of	of	ADP
crl-14888	71	38	their	their	PRON
crl-14888	71	39	interactions	interaction	NOUN
crl-14888	71	40	with	with	ADP
crl-14888	71	41	the	the	DET
crl-14888	71	42	people	people	NOUN
crl-14888	71	43	who	who	PRON
crl-14888	71	44	provide	provide	VERB
crl-14888	71	45	it	it	PRON
crl-14888	71	46	.	.	PUNCT
crl-14888	72	1	the	the	DET
crl-14888	72	2	more	more	ADJ
crl-14888	72	3	contact	contact	NOUN
crl-14888	72	4	employees	employee	NOUN
crl-14888	72	5	have	have	VERB
crl-14888	72	6	with	with	ADP
crl-14888	72	7	customers	customer	NOUN
crl-14888	72	8	,	,	PUNCT
crl-14888	72	9	the	the	DET
crl-14888	72	10	more	more	ADV
crl-14888	72	11	critical	critical	ADJ
crl-14888	72	12	employee	employee	NOUN
crl-14888	72	13	behavior	behavior	NOUN
crl-14888	72	14	is	be	AUX
crl-14888	72	15	to	to	ADP
crl-14888	72	16	perceptions	perception	NOUN
crl-14888	72	17	of	of	ADP
crl-14888	72	18	service	service	NOUN
crl-14888	72	19	quality	quality	NOUN
crl-14888	72	20	.	.	PUNCT
crl-14888	73	1	"13	"13	X
crl-14888	73	2	what	what	PRON
crl-14888	73	3	happens	happen	VERB
crl-14888	73	4	if	if	SCONJ
crl-14888	73	5	reference	reference	NOUN
crl-14888	73	6	librarians	librarian	NOUN
crl-14888	73	7	do	do	AUX
crl-14888	73	8	n't	not	PART
crl-14888	73	9	manage	manage	VERB
crl-14888	73	10	moments	moment	NOUN
crl-14888	73	11	of	of	ADP
crl-14888	73	12	truth	truth	NOUN
crl-14888	73	13	well	well	ADV
crl-14888	73	14	?	?	PUNCT
crl-14888	74	1	patrons	patron	NOUN
crl-14888	74	2	will	will	AUX
crl-14888	74	3	miss	miss	VERB
crl-14888	74	4	out	out	ADP
crl-14888	74	5	on	on	ADP
crl-14888	74	6	more	more	ADJ
crl-14888	74	7	than	than	ADP
crl-14888	74	8	just	just	ADV
crl-14888	74	9	good	good	ADJ
crl-14888	74	10	answers	answer	NOUN
crl-14888	74	11	to	to	ADP
crl-14888	74	12	their	their	PRON
crl-14888	74	13	questions	question	NOUN
crl-14888	74	14	and	and	CCONJ
crl-14888	74	15	a	a	DET
crl-14888	74	16	good	good	ADJ
crl-14888	74	17	feeling	feeling	NOUN
crl-14888	74	18	about	about	ADP
crl-14888	74	19	libraries	library	NOUN
crl-14888	74	20	.	.	PUNCT
crl-14888	75	1	reference	reference	NOUN
crl-14888	75	2	librarians	librarian	NOUN
crl-14888	75	3	have	have	VERB
crl-14888	75	4	goals	goal	NOUN
crl-14888	75	5	for	for	ADP
crl-14888	75	6	their	their	PRON
crl-14888	75	7	interactions	interaction	NOUN
crl-14888	75	8	with	with	ADP
crl-14888	75	9	customers	customer	NOUN
crl-14888	75	10	that	that	PRON
crl-14888	75	11	go	go	VERB
crl-14888	75	12	beyond	beyond	ADP
crl-14888	75	13	just	just	ADV
crl-14888	75	14	making	make	VERB
crl-14888	75	15	them	they	PRON
crl-14888	75	16	happy	happy	ADJ
crl-14888	75	17	.	.	PUNCT
crl-14888	76	1	in	in	ADP
crl-14888	76	2	academic	academic	ADJ
crl-14888	76	3	libraries	library	NOUN
crl-14888	76	4	,	,	PUNCT
crl-14888	76	5	especially	especially	ADV
crl-14888	76	6	,	,	PUNCT
crl-14888	76	7	we	we	PRON
crl-14888	76	8	want	want	VERB
crl-14888	76	9	the	the	DET
crl-14888	76	10	library	library	NOUN
crl-14888	76	11	to	to	PART
crl-14888	76	12	become	become	VERB
crl-14888	76	13	an	an	DET
crl-14888	76	14	integral	integral	ADJ
crl-14888	76	15	part	part	NOUN
crl-14888	76	16	of	of	ADP
crl-14888	76	17	the	the	DET
crl-14888	76	18	educational	educational	ADJ
crl-14888	76	19	process	process	NOUN
crl-14888	76	20	for	for	ADP
crl-14888	76	21	all	all	DET
crl-14888	76	22	students	student	NOUN
crl-14888	76	23	.	.	PUNCT
crl-14888	77	1	we	we	PRON
crl-14888	77	2	want	want	VERB
crl-14888	77	3	to	to	PART
crl-14888	77	4	reach	reach	VERB
crl-14888	77	5	them	they	PRON
crl-14888	77	6	and	and	CCONJ
crl-14888	77	7	teach	teach	VERB
crl-14888	77	8	them	they	PRON
crl-14888	77	9	how	how	SCONJ
crl-14888	77	10	to	to	PART
crl-14888	77	11	become	become	VERB
crl-14888	77	12	independent	independent	ADJ
crl-14888	77	13	learners	learner	NOUN
crl-14888	77	14	in	in	ADP
crl-14888	77	15	the	the	DET
crl-14888	77	16	library	library	NOUN
crl-14888	77	17	.	.	PUNCT
crl-14888	78	1	efforts	effort	NOUN
crl-14888	78	2	to	to	PART
crl-14888	78	3	evaluate	evaluate	VERB
crl-14888	78	4	the	the	DET
crl-14888	78	5	''	''	PUNCT
crl-14888	78	6	service	service	NOUN
crl-14888	78	7	encounter	encounter	NOUN
crl-14888	78	8	"	"	PUNCT
crl-14888	78	9	reference	reference	NOUN
crl-14888	78	10	librarians	librarian	NOUN
crl-14888	78	11	at	at	ADP
crl-14888	78	12	the	the	DET
crl-14888	78	13	wichita	wichita	PROPN
crl-14888	78	14	state	state	PROPN
crl-14888	78	15	university	university	PROPN
crl-14888	78	16	library	library	NOUN
crl-14888	78	17	wondered	wonder	VERB
crl-14888	78	18	how	how	SCONJ
crl-14888	78	19	we	we	PRON
crl-14888	78	20	were	be	AUX
crl-14888	78	21	doing	do	VERB
crl-14888	78	22	with	with	ADP
crl-14888	78	23	moments	moment	NOUN
crl-14888	78	24	of	of	ADP
crl-14888	78	25	truth	truth	NOUN
crl-14888	78	26	at	at	ADP
crl-14888	78	27	our	our	PRON
crl-14888	78	28	reference	reference	NOUN
crl-14888	78	29	desk	desk	NOUN
crl-14888	78	30	.	.	PUNCT
crl-14888	79	1	could	could	AUX
crl-14888	79	2	we	we	PRON
crl-14888	79	3	apply	apply	VERB
crl-14888	79	4	some	some	PRON
crl-14888	79	5	of	of	ADP
crl-14888	79	6	the	the	DET
crl-14888	79	7	same	same	ADJ
crl-14888	79	8	principles	principle	NOUN
crl-14888	79	9	of	of	ADP
crl-14888	79	10	quality	quality	NOUN
crl-14888	79	11	service	service	NOUN
crl-14888	79	12	used	use	VERB
crl-14888	79	13	by	by	ADP
crl-14888	79	14	businesses	business	NOUN
crl-14888	79	15	to	to	ADP
crl-14888	79	16	our	our	PRON
crl-14888	79	17	own	own	ADJ
crl-14888	79	18	service	service	NOUN
crl-14888	79	19	function	function	NOUN
crl-14888	79	20	?	?	PUNCT
crl-14888	80	1	we	we	PRON
crl-14888	80	2	decided	decide	VERB
crl-14888	80	3	that	that	SCONJ
crl-14888	80	4	the	the	DET
crl-14888	80	5	first	first	ADJ
crl-14888	80	6	step	step	NOUN
crl-14888	80	7	to	to	ADP
crl-14888	80	8	improving	improve	VERB
crl-14888	80	9	our	our	PRON
crl-14888	80	10	service	service	NOUN
crl-14888	80	11	quality	quality	NOUN
crl-14888	80	12	was	be	AUX
crl-14888	80	13	to	to	PART
crl-14888	80	14	find	find	VERB
crl-14888	80	15	out	out	ADP
crl-14888	80	16	more	more	ADJ
crl-14888	80	17	about	about	ADP
crl-14888	80	18	our	our	PRON
crl-14888	80	19	"	"	PUNCT
crl-14888	80	20	customers	customer	NOUN
crl-14888	80	21	"	"	PUNCT
crl-14888	80	22	--exactly	--exactly	ADV
crl-14888	80	23	who	who	PRON
crl-14888	80	24	were	be	AUX
crl-14888	80	25	our	our	PRON
crl-14888	80	26	patrons	patron	NOUN
crl-14888	80	27	,	,	PUNCT
crl-14888	80	28	and	and	CCONJ
crl-14888	80	29	were	be	AUX
crl-14888	80	30	we	we	PRON
crl-14888	80	31	meeting	meet	VERB
crl-14888	80	32	their	their	PRON
crl-14888	80	33	library	library	NOUN
crl-14888	80	34	needs	need	NOUN
crl-14888	80	35	?	?	PUNCT
crl-14888	81	1	in	in	ADP
crl-14888	81	2	the	the	DET
crl-14888	81	3	fall	fall	NOUN
crl-14888	81	4	of	of	ADP
crl-14888	81	5	1990	1990	NUM
crl-14888	81	6	we	we	PRON
crl-14888	81	7	embarked	embark	VERB
crl-14888	81	8	upon	upon	SCONJ
crl-14888	81	9	several	several	ADJ
crl-14888	81	10	projects	project	NOUN
crl-14888	81	11	designed	design	VERB
crl-14888	81	12	to	to	PART
crl-14888	81	13	answer	answer	VERB
crl-14888	81	14	these	these	DET
crl-14888	81	15	questions	question	NOUN
crl-14888	81	16	.	.	PUNCT
crl-14888	82	1	perhaps	perhaps	ADV
crl-14888	82	2	it	it	PRON
crl-14888	82	3	would	would	AUX
crl-14888	82	4	be	be	AUX
crl-14888	82	5	useful	useful	ADJ
crl-14888	82	6	to	to	ADP
crl-14888	82	7	others	other	NOUN
crl-14888	82	8	to	to	PART
crl-14888	82	9	hear	hear	VERB
crl-14888	82	10	about	about	ADP
crl-14888	82	11	the	the	DET
crl-14888	82	12	ideas	idea	NOUN
crl-14888	82	13	we	we	PRON
crl-14888	82	14	tried	try	VERB
crl-14888	82	15	and	and	CCONJ
crl-14888	82	16	experiences	experience	NOUN
crl-14888	82	17	we	we	PRON
crl-14888	82	18	had	have	VERB
crl-14888	82	19	.	.	PUNCT
crl-14888	83	1	our	our	PRON
crl-14888	83	2	approach	approach	NOUN
crl-14888	83	3	involved	involve	VERB
crl-14888	83	4	four	four	NUM
crl-14888	83	5	projects	project	NOUN
crl-14888	83	6	:	:	PUNCT
crl-14888	83	7	(	(	PUNCT
crl-14888	83	8	1	1	X
crl-14888	83	9	)	)	PUNCT
crl-14888	83	10	a	a	DET
crl-14888	83	11	problem	problem	NOUN
crl-14888	83	12	log	log	NOUN
crl-14888	83	13	;	;	PUNCT
crl-14888	83	14	(	(	PUNCT
crl-14888	83	15	2	2	X
crl-14888	83	16	)	)	PUNCT
crl-14888	83	17	a	a	DET
crl-14888	83	18	suggestion	suggestion	NOUN
crl-14888	83	19	box	box	NOUN
crl-14888	83	20	;	;	PUNCT
crl-14888	83	21	(	(	PUNCT
crl-14888	83	22	3	3	X
crl-14888	83	23	)	)	PUNCT
crl-14888	83	24	the	the	DET
crl-14888	83	25	wisconsin	wisconsin	PROPN
crl-14888	83	26	-	-	PUNCT
crl-14888	83	27	ohio	ohio	PROPN
crl-14888	83	28	reference	reference	NOUN
crl-14888	83	29	evaluation	evaluation	NOUN
crl-14888	83	30	program	program	NOUN
crl-14888	83	31	;	;	PUNCT
crl-14888	83	32	and	and	CCONJ
crl-14888	83	33	(	(	PUNCT
crl-14888	83	34	4	4	X
crl-14888	83	35	)	)	PUNCT
crl-14888	83	36	a	a	DET
crl-14888	83	37	reference	reference	NOUN
crl-14888	83	38	automation	automation	NOUN
crl-14888	83	39	quality	quality	NOUN
crl-14888	83	40	circle	circle	NOUN
crl-14888	83	41	.	.	PUNCT
crl-14888	84	1	problem	problem	NOUN
crl-14888	84	2	log	log	VERB
crl-14888	84	3	what	what	PRON
crl-14888	84	4	we	we	PRON
crl-14888	84	5	did	do	VERB
crl-14888	84	6	:	:	PUNCT
crl-14888	84	7	a	a	DET
crl-14888	84	8	"	"	PUNCT
crl-14888	84	9	reference	reference	NOUN
crl-14888	84	10	area	area	NOUN
crl-14888	84	11	problem	problem	NOUN
crl-14888	84	12	log	log	NOUN
crl-14888	84	13	''	''	PUNCT
crl-14888	84	14	was	be	AUX
crl-14888	84	15	developed	develop	VERB
crl-14888	84	16	for	for	ADP
crl-14888	84	17	the	the	DET
crl-14888	84	18	reference	reference	NOUN
crl-14888	84	19	desk	desk	NOUN
crl-14888	84	20	.	.	PUNCT
crl-14888	85	1	problems	problem	NOUN
crl-14888	85	2	or	or	CCONJ
crl-14888	85	3	complaints	complaint	NOUN
crl-14888	85	4	received	receive	VERB
crl-14888	85	5	at	at	ADP
crl-14888	85	6	the	the	DET
crl-14888	85	7	reference	reference	NOUN
crl-14888	85	8	desk	desk	NOUN
crl-14888	85	9	from	from	ADP
crl-14888	85	10	students	student	NOUN
crl-14888	85	11	,	,	PUNCT
crl-14888	85	12	faculty	faculty	NOUN
crl-14888	85	13	,	,	PUNCT
crl-14888	85	14	or	or	CCONJ
crl-14888	85	15	staff	staff	NOUN
crl-14888	85	16	(	(	PUNCT
crl-14888	85	17	including	include	VERB
crl-14888	85	18	other	other	ADJ
crl-14888	85	19	library	library	NOUN
crl-14888	85	20	employees	employee	NOUN
crl-14888	85	21	and	and	CCONJ
crl-14888	85	22	ourselves	ourselves	PRON
crl-14888	85	23	)	)	PUNCT
crl-14888	85	24	regarding	regard	VERB
crl-14888	85	25	the	the	DET
crl-14888	85	26	use	use	NOUN
crl-14888	85	27	of	of	ADP
crl-14888	85	28	materials	material	NOUN
crl-14888	85	29	,	,	PUNCT
crl-14888	85	30	equipment	equipment	NOUN
crl-14888	85	31	,	,	PUNCT
crl-14888	85	32	and	and	CCONJ
crl-14888	85	33	services	service	NOUN
crl-14888	85	34	in	in	ADP
crl-14888	85	35	the	the	DET
crl-14888	85	36	reference	reference	NOUN
crl-14888	85	37	area	area	NOUN
crl-14888	85	38	were	be	AUX
crl-14888	85	39	documented	document	VERB
crl-14888	85	40	on	on	ADP
crl-14888	85	41	this	this	DET
crl-14888	85	42	form	form	NOUN
crl-14888	85	43	.	.	PUNCT
crl-14888	86	1	columns	column	NOUN
crl-14888	86	2	were	be	AUX
crl-14888	86	3	set	set	VERB
crl-14888	86	4	up	up	ADP
crl-14888	86	5	may1994	may1994	ADV
crl-14888	86	6	to	to	PART
crl-14888	86	7	record	record	VERB
crl-14888	86	8	the	the	DET
crl-14888	86	9	date	date	NOUN
crl-14888	86	10	,	,	PUNCT
crl-14888	86	11	time	time	NOUN
crl-14888	86	12	,	,	PUNCT
crl-14888	86	13	and	and	CCONJ
crl-14888	86	14	nature	nature	NOUN
crl-14888	86	15	of	of	ADP
crl-14888	86	16	the	the	DET
crl-14888	86	17	complaint	complaint	NOUN
crl-14888	86	18	,	,	PUNCT
crl-14888	86	19	as	as	ADV
crl-14888	86	20	well	well	ADV
crl-14888	86	21	as	as	ADP
crl-14888	86	22	·	·	NUM
crl-14888	86	23	the	the	DET
crl-14888	86	24	solution	solution	NOUN
crl-14888	86	25	offered	offer	VERB
crl-14888	86	26	the	the	DET
crl-14888	86	27	patron	patron	NOUN
crl-14888	86	28	by	by	ADP
crl-14888	86	29	the	the	DET
crl-14888	86	30	librarian	librarian	NOUN
crl-14888	86	31	.	.	PUNCT
crl-14888	87	1	what	what	PRON
crl-14888	87	2	we	we	PRON
crl-14888	87	3	learned	learn	VERB
crl-14888	87	4	:	:	PUNCT
crl-14888	87	5	the	the	DET
crl-14888	87	6	problem	problem	NOUN
crl-14888	87	7	log	log	NOUN
crl-14888	87	8	pointed	point	VERB
crl-14888	87	9	out	out	ADP
crl-14888	87	10	several	several	ADJ
crl-14888	87	11	distinct	distinct	ADJ
crl-14888	87	12	categories	category	NOUN
crl-14888	87	13	of	of	ADP
crl-14888	87	14	user	user	NOUN
crl-14888	87	15	problems	problem	NOUN
crl-14888	87	16	and/or	and/or	CCONJ
crl-14888	87	17	needs	need	VERB
crl-14888	87	18	in	in	ADP
crl-14888	87	19	the	the	DET
crl-14888	87	20	reference	reference	NOUN
crl-14888	87	21	area	area	NOUN
crl-14888	87	22	:	:	PUNCT
crl-14888	87	23	•	•	VERB
crl-14888	87	24	the	the	DET
crl-14888	87	25	wide	wide	ADJ
crl-14888	87	26	variety	variety	NOUN
crl-14888	87	27	of	of	ADP
crl-14888	87	28	computer	computer	NOUN
crl-14888	87	29	equipment	equipment	NOUN
crl-14888	87	30	available	available	ADJ
crl-14888	87	31	,	,	PUNCT
crl-14888	87	32	associated	associate	VERB
crl-14888	87	33	with	with	ADP
crl-14888	87	34	frequent	frequent	ADJ
crl-14888	87	35	technical	technical	ADJ
crl-14888	87	36	problems	problem	NOUN
crl-14888	87	37	,	,	PUNCT
crl-14888	87	38	was	be	AUX
crl-14888	87	39	a	a	DET
crl-14888	87	40	major	major	ADJ
crl-14888	87	41	source	source	NOUN
crl-14888	87	42	of	of	ADP
crl-14888	87	43	frustration	frustration	NOUN
crl-14888	87	44	for	for	ADP
crl-14888	87	45	both	both	CCONJ
crl-14888	87	46	patrons	patron	NOUN
crl-14888	87	47	and	and	CCONJ
crl-14888	87	48	staff	staff	NOUN
crl-14888	87	49	.	.	PUNCT
crl-14888	88	1	•	•	VERB
crl-14888	88	2	the	the	DET
crl-14888	88	3	constant	constant	ADJ
crl-14888	88	4	moving	moving	NOUN
crl-14888	88	5	of	of	ADP
crl-14888	88	6	cd	cd	PROPN
crl-14888	88	7	-	-	PUNCT
crl-14888	88	8	rom	rom	NOUN
crl-14888	88	9	workstations	workstation	NOUN
crl-14888	88	10	as	as	SCONJ
crl-14888	88	11	new	new	ADJ
crl-14888	88	12	databases	database	NOUN
crl-14888	88	13	were	be	AUX
crl-14888	88	14	added	add	VERB
crl-14888	88	15	was	be	AUX
crl-14888	88	16	frustrating	frustrating	ADJ
crl-14888	88	17	to	to	ADP
crl-14888	88	18	users	user	NOUN
crl-14888	88	19	,	,	PUNCT
crl-14888	88	20	and	and	CCONJ
crl-14888	88	21	indica	indica	PROPN
crl-14888	88	22	ted	te	VERB
crl-14888	88	23	a	a	DET
crl-14888	88	24	need	need	NOUN
crl-14888	88	25	for	for	ADP
crl-14888	88	26	better	well	ADJ
crl-14888	88	27	signage	signage	NOUN
crl-14888	88	28	in	in	ADP
crl-14888	88	29	the	the	DET
crl-14888	88	30	reference	reference	NOUN
crl-14888	88	31	area	area	NOUN
crl-14888	88	32	.	.	PUNCT
crl-14888	89	1	•	•	PROPN
crl-14888	89	2	patrons	patron	NOUN
crl-14888	89	3	would	would	AUX
crl-14888	89	4	have	have	AUX
crl-14888	89	5	liked	like	VERB
crl-14888	89	6	more	more	ADJ
crl-14888	89	7	oneon	oneon	ADJ
crl-14888	89	8	-	-	PUNCT
crl-14888	89	9	one	one	NUM
crl-14888	89	10	instruction	instruction	NOUN
crl-14888	89	11	from	from	ADP
crl-14888	89	12	a	a	DET
crl-14888	89	13	librarian	librarian	NOUN
crl-14888	89	14	on	on	ADP
crl-14888	89	15	how	how	SCONJ
crl-14888	89	16	to	to	PART
crl-14888	89	17	use	use	VERB
crl-14888	89	18	the	the	DET
crl-14888	89	19	computer	computer	NOUN
crl-14888	89	20	systems	system	NOUN
crl-14888	89	21	available	available	ADJ
crl-14888	89	22	.	.	PUNCT
crl-14888	90	1	•	•	VERB
crl-14888	90	2	the	the	DET
crl-14888	90	3	growing	grow	VERB
crl-14888	90	4	number	number	NOUN
crl-14888	90	5	of	of	ADP
crl-14888	90	6	databases	database	NOUN
crl-14888	90	7	available	available	ADJ
crl-14888	90	8	in	in	ADP
crl-14888	90	9	the	the	DET
crl-14888	90	10	library	library	NOUN
crl-14888	90	11	was	be	AUX
crl-14888	90	12	creating	create	VERB
crl-14888	90	13	a	a	DET
crl-14888	90	14	need	need	NOUN
crl-14888	90	15	for	for	ADP
crl-14888	90	16	additional	additional	ADJ
crl-14888	90	17	instructional	instructional	ADJ
crl-14888	90	18	handouts	handout	NOUN
crl-14888	90	19	.	.	PUNCT
crl-14888	91	1	reference	reference	NOUN
crl-14888	91	2	librarians	librarian	NOUN
crl-14888	91	3	have	have	VERB
crl-14888	91	4	goals	goal	NOUN
crl-14888	91	5	for	for	ADP
crl-14888	91	6	their	their	PRON
crl-14888	91	7	interactions	interaction	NOUN
crl-14888	91	8	with	with	ADP
crl-14888	91	9	customers	customer	NOUN
crl-14888	91	10	which	which	PRON
crl-14888	91	11	go	go	VERB
crl-14888	91	12	beyond	beyond	ADP
crl-14888	91	13	just	just	ADV
crl-14888	91	14	making	make	VERB
crl-14888	91	15	them	they	PRON
crl-14888	91	16	happy	happy	ADJ
crl-14888	91	17	.	.	PUNCT
crl-14888	92	1	in	in	ADP
crl-14888	92	2	addition	addition	NOUN
crl-14888	92	3	to	to	ADP
crl-14888	92	4	the	the	DET
crl-14888	92	5	insights	insight	NOUN
crl-14888	92	6	gained	gain	VERB
crl-14888	92	7	about	about	ADP
crl-14888	92	8	problems	problem	NOUN
crl-14888	92	9	patrons	patron	NOUN
crl-14888	92	10	were	be	AUX
crl-14888	92	11	having	have	VERB
crl-14888	92	12	in	in	ADP
crl-14888	92	13	the	the	DET
crl-14888	92	14	reference	reference	NOUN
crl-14888	92	15	area	area	NOUN
crl-14888	92	16	,	,	PUNCT
crl-14888	92	17	the	the	DET
crl-14888	92	18	problem	problem	NOUN
crl-14888	92	19	log	log	NOUN
crl-14888	92	20	provided	provide	VERB
crl-14888	92	21	a	a	DET
crl-14888	92	22	number	number	NOUN
crl-14888	92	23	of	of	ADP
crl-14888	92	24	unanticipated	unanticipated	ADJ
crl-14888	92	25	benefits	benefit	NOUN
crl-14888	92	26	.	.	PUNCT
crl-14888	93	1	since	since	SCONJ
crl-14888	93	2	it	it	PRON
crl-14888	93	3	was	be	AUX
crl-14888	93	4	completely	completely	ADV
crl-14888	93	5	nonconfrontational	nonconfrontational	ADJ
crl-14888	93	6	,	,	PUNCT
crl-14888	93	7	it	it	PRON
crl-14888	93	8	opened	open	VERB
crl-14888	93	9	up	up	ADP
crl-14888	93	10	another	another	DET
crl-14888	93	11	avenue	avenue	NOUN
crl-14888	93	12	for	for	ADP
crl-14888	93	13	communicating	communicate	VERB
crl-14888	93	14	among	among	ADP
crl-14888	93	15	ourselves	ourselves	PRON
crl-14888	93	16	about	about	ADP
crl-14888	93	17	problems	problem	NOUN
crl-14888	93	18	.	.	PUNCT
crl-14888	94	1	it	it	PRON
crl-14888	94	2	also	also	ADV
crl-14888	94	3	provided	provide	VERB
crl-14888	94	4	a	a	DET
crl-14888	94	5	good	good	ADJ
crl-14888	94	6	way	way	NOUN
crl-14888	94	7	for	for	SCONJ
crl-14888	94	8	the	the	DET
crl-14888	94	9	librarians	librarians	PROPN
crl-14888	94	10	to	to	PART
crl-14888	94	11	do	do	VERB
crl-14888	94	12	some	some	DET
crl-14888	94	13	immediate	immediate	ADJ
crl-14888	94	14	"	"	PUNCT
crl-14888	94	15	venting	venting	NOUN
crl-14888	94	16	"	"	PUNCT
crl-14888	94	17	about	about	ADP
crl-14888	94	18	frustrating	frustrating	ADJ
crl-14888	94	19	encounters	encounter	NOUN
crl-14888	94	20	with	with	ADP
crl-14888	94	21	patrons	patron	NOUN
crl-14888	94	22	.	.	PUNCT
crl-14888	95	1	suggestion	suggestion	NOUN
crl-14888	95	2	box	box	NOUN
crl-14888	95	3	what	what	PRON
crl-14888	95	4	we	we	PRON
crl-14888	95	5	did	do	VERB
crl-14888	95	6	:	:	PUNCT
crl-14888	95	7	the	the	DET
crl-14888	95	8	library	library	NOUN
crl-14888	95	9	had	have	AUX
crl-14888	95	10	not	not	PART
crl-14888	95	11	had	have	VERB
crl-14888	95	12	a	a	DET
crl-14888	95	13	suggestion	suggestion	NOUN
crl-14888	95	14	box	box	NOUN
crl-14888	95	15	in	in	ADP
crl-14888	95	16	place	place	NOUN
crl-14888	95	17	for	for	ADP
crl-14888	95	18	years	year	NOUN
crl-14888	95	19	,	,	PUNCT
crl-14888	95	20	and	and	CCONJ
crl-14888	95	21	it	it	PRON
crl-14888	95	22	seemed	seem	VERB
crl-14888	95	23	an	an	DET
crl-14888	95	24	effective	effective	ADJ
crl-14888	95	25	way	way	NOUN
crl-14888	95	26	to	to	PART
crl-14888	95	27	solicit	solicit	VERB
crl-14888	95	28	feedback	feedback	NOUN
crl-14888	95	29	about	about	ADP
crl-14888	95	30	our	our	PRON
crl-14888	95	31	services	service	NOUN
crl-14888	95	32	.	.	PUNCT
crl-14888	96	1	a	a	DET
crl-14888	96	2	form	form	NOUN
crl-14888	96	3	was	be	AUX
crl-14888	96	4	designed	design	VERB
crl-14888	96	5	to	to	PART
crl-14888	96	6	accommodate	accommodate	VERB
crl-14888	96	7	suggestions	suggestion	NOUN
crl-14888	96	8	,	,	PUNCT
crl-14888	96	9	comments	comment	NOUN
crl-14888	96	10	,	,	PUNCT
crl-14888	96	11	and	and	CCONJ
crl-14888	96	12	requests	request	NOUN
crl-14888	96	13	for	for	ADP
crl-14888	96	14	books	book	NOUN
crl-14888	96	15	.	.	PUNCT
crl-14888	97	1	a	a	DET
crl-14888	97	2	box	box	NOUN
crl-14888	97	3	for	for	ADP
crl-14888	97	4	collecting	collect	VERB
crl-14888	97	5	suggestions	suggestion	NOUN
crl-14888	97	6	and	and	CCONJ
crl-14888	97	7	a	a	DET
crl-14888	97	8	bulletin	bulletin	NOUN
crl-14888	97	9	board	board	NOUN
crl-14888	97	10	for	for	ADP
crl-14888	97	11	posting	post	VERB
crl-14888	97	12	responses	response	NOUN
crl-14888	97	13	using	use	VERB
crl-14888	97	14	quality	quality	NOUN
crl-14888	97	15	to	to	PART
crl-14888	97	16	improve	improve	VERB
crl-14888	97	17	reference	reference	NOUN
crl-14888	97	18	services	service	NOUN
crl-14888	97	19	215	215	NUM
crl-14888	97	20	were	be	AUX
crl-14888	97	21	mounted	mount	VERB
crl-14888	97	22	on	on	ADP
crl-14888	97	23	a	a	DET
crl-14888	97	24	wall	wall	NOUN
crl-14888	97	25	just	just	ADV
crl-14888	97	26	outside	outside	ADP
crl-14888	97	27	the	the	DET
crl-14888	97	28	reference	reference	NOUN
crl-14888	97	29	area	area	NOUN
crl-14888	97	30	.	.	PUNCT
crl-14888	98	1	within	within	ADP
crl-14888	98	2	days	day	NOUN
crl-14888	98	3	,	,	PUNCT
crl-14888	98	4	suggestions	suggestion	NOUN
crl-14888	98	5	began	begin	VERB
crl-14888	98	6	appearing	appear	VERB
crl-14888	98	7	in	in	ADP
crl-14888	98	8	the	the	DET
crl-14888	98	9	box	box	NOUN
crl-14888	98	10	.	.	PUNCT
crl-14888	99	1	suggestions	suggestion	NOUN
crl-14888	99	2	were	be	AUX
crl-14888	99	3	routed	route	VERB
crl-14888	99	4	to	to	ADP
crl-14888	99	5	the	the	DET
crl-14888	99	6	department	department	NOUN
crl-14888	99	7	best	well	ADV
crl-14888	99	8	able	able	ADJ
crl-14888	99	9	to	to	PART
crl-14888	99	10	respond	respond	VERB
crl-14888	99	11	,	,	PUNCT
crl-14888	99	12	and	and	CCONJ
crl-14888	99	13	responses	response	NOUN
crl-14888	99	14	were	be	AUX
crl-14888	99	15	then	then	ADV
crl-14888	99	16	posted	post	VERB
crl-14888	99	17	on	on	ADP
crl-14888	99	18	the	the	DET
crl-14888	99	19	bulletin	bulletin	NOUN
crl-14888	99	20	board	board	NOUN
crl-14888	99	21	for	for	ADP
crl-14888	99	22	two	two	NUM
crl-14888	99	23	weeks	week	NOUN
crl-14888	99	24	.	.	PUNCT
crl-14888	100	1	what	what	PRON
crl-14888	100	2	we	we	PRON
crl-14888	100	3	learned	learn	VERB
crl-14888	100	4	:	:	PUNCT
crl-14888	100	5	over	over	ADP
crl-14888	100	6	sixty	sixty	NUM
crl-14888	100	7	suggestions	suggestion	NOUN
crl-14888	100	8	were	be	AUX
crl-14888	100	9	received	receive	VERB
crl-14888	100	10	during	during	ADP
crl-14888	100	11	the	the	DET
crl-14888	100	12	first	first	ADJ
crl-14888	100	13	year	year	NOUN
crl-14888	100	14	.	.	PUNCT
crl-14888	101	1	comments	comment	NOUN
crl-14888	101	2	fell	fall	VERB
crl-14888	101	3	into	into	ADP
crl-14888	101	4	several	several	ADJ
crl-14888	101	5	categories	category	NOUN
crl-14888	101	6	:	:	PUNCT
crl-14888	101	7	•	•	VERB
crl-14888	101	8	the	the	DET
crl-14888	101	9	majority	majority	NOUN
crl-14888	101	10	referred	refer	VERB
crl-14888	101	11	to	to	ADP
crl-14888	101	12	the	the	DET
crl-14888	101	13	library	library	NOUN
crl-14888	101	14	building	building	NOUN
crl-14888	101	15	and	and	CCONJ
crl-14888	101	16	facilities	facility	NOUN
crl-14888	101	17	-	-	PUNCT
crl-14888	101	18	the	the	DET
crl-14888	101	19	usual	usual	ADJ
crl-14888	101	20	requests	request	NOUN
crl-14888	101	21	for	for	ADP
crl-14888	101	22	a	a	DET
crl-14888	101	23	lounge	lounge	NOUN
crl-14888	101	24	or	or	CCONJ
crl-14888	101	25	vending	vend	VERB
crl-14888	101	26	machine	machine	NOUN
crl-14888	101	27	area	area	NOUN
crl-14888	101	28	,	,	PUNCT
crl-14888	101	29	more	more	ADJ
crl-14888	101	30	telephones	telephone	NOUN
crl-14888	101	31	,	,	PUNCT
crl-14888	101	32	etc	etc	X
crl-14888	101	33	.	.	X
crl-14888	101	34	•	•	VERB
crl-14888	101	35	a	a	DET
crl-14888	101	36	few	few	ADJ
crl-14888	101	37	concerned	concerned	ADJ
crl-14888	101	38	library	library	NOUN
crl-14888	101	39	policies"why	policies"why	PROPN
crl-14888	101	40	is	be	AUX
crl-14888	101	41	it	it	PRON
crl-14888	101	42	that	that	SCONJ
crl-14888	101	43	materials	material	NOUN
crl-14888	101	44	may	may	AUX
crl-14888	101	45	only	only	ADV
crl-14888	101	46	be	be	AUX
crl-14888	101	47	renewed	renew	VERB
crl-14888	101	48	twice	twice	ADV
crl-14888	101	49	?	?	PUNCT
crl-14888	101	50	"	"	PUNCT
crl-14888	102	1	•	•	X
crl-14888	102	2	several	several	ADJ
crl-14888	102	3	described	describe	VERB
crl-14888	102	4	problems	problem	NOUN
crl-14888	102	5	using	use	VERB
crl-14888	102	6	library	library	NOUN
crl-14888	102	7	finding	finding	NOUN
crl-14888	102	8	tools	tool	NOUN
crl-14888	102	9	,	,	PUNCT
crl-14888	102	10	and	and	CCONJ
crl-14888	102	11	gave	give	VERB
crl-14888	102	12	us	we	PRON
crl-14888	102	13	the	the	DET
crl-14888	102	14	opportunity	opportunity	NOUN
crl-14888	102	15	to	to	PART
crl-14888	102	16	explain	explain	VERB
crl-14888	102	17	,	,	PUNCT
crl-14888	102	18	or	or	CCONJ
crl-14888	102	19	offer	offer	VERB
crl-14888	102	20	additional	additional	ADJ
crl-14888	102	21	help	help	NOUN
crl-14888	102	22	by	by	ADP
crl-14888	102	23	appointment	appointment	NOUN
crl-14888	102	24	.	.	PUNCT
crl-14888	103	1	•	•	VERB
crl-14888	103	2	one	one	NUM
crl-14888	103	3	or	or	CCONJ
crl-14888	103	4	two	two	NUM
crl-14888	103	5	offered	offer	VERB
crl-14888	103	6	suggestions	suggestion	NOUN
crl-14888	103	7	for	for	ADP
crl-14888	103	8	ways	way	NOUN
crl-14888	103	9	to	to	PART
crl-14888	103	10	make	make	VERB
crl-14888	103	11	things	thing	NOUN
crl-14888	103	12	easier	easy	ADJ
crl-14888	103	13	for	for	ADP
crl-14888	103	14	patronsfor	patronsfor	ADJ
crl-14888	103	15	example	example	NOUN
crl-14888	103	16	,	,	PUNCT
crl-14888	103	17	"	"	PUNCT
crl-14888	103	18	put	put	VERB
crl-14888	103	19	blocks	block	NOUN
crl-14888	103	20	in	in	ADP
crl-14888	103	21	the	the	DET
crl-14888	103	22	stacks	stack	NOUN
crl-14888	103	23	to	to	PART
crl-14888	103	24	indicate	indicate	VERB
crl-14888	103	25	when	when	SCONJ
crl-14888	103	26	there	there	PRON
crl-14888	103	27	is	be	VERB
crl-14888	103	28	a	a	DET
crl-14888	103	29	second	second	ADJ
crl-14888	103	30	copy	copy	NOUN
crl-14888	103	31	of	of	ADP
crl-14888	103	32	a	a	DET
crl-14888	103	33	periodical	periodical	NOUN
crl-14888	103	34	on	on	ADP
crl-14888	103	35	microfilm	microfilm	NOUN
crl-14888	103	36	.	.	PUNCT
crl-14888	103	37	"	"	PUNCT
crl-14888	104	1	these	these	DET
crl-14888	104	2	suggestions	suggestion	NOUN
crl-14888	104	3	have	have	AUX
crl-14888	104	4	been	be	AUX
crl-14888	104	5	invaluable	invaluable	ADJ
crl-14888	104	6	in	in	ADP
crl-14888	104	7	making	make	VERB
crl-14888	104	8	us	we	PRON
crl-14888	104	9	more	more	ADV
crl-14888	104	10	aware	aware	ADJ
crl-14888	104	11	of	of	ADP
crl-14888	104	12	patron	patron	NOUN
crl-14888	104	13	needs	need	NOUN
crl-14888	104	14	and	and	CCONJ
crl-14888	104	15	the	the	DET
crl-14888	104	16	problems	problem	NOUN
crl-14888	104	17	they	they	PRON
crl-14888	104	18	are	be	AUX
crl-14888	104	19	having	have	VERB
crl-14888	104	20	in	in	ADP
crl-14888	104	21	the	the	DET
crl-14888	104	22	library	library	NOUN
crl-14888	104	23	.	.	PUNCT
crl-14888	105	1	the	the	DET
crl-14888	105	2	suggestion	suggestion	NOUN
crl-14888	105	3	board	board	NOUN
crl-14888	105	4	has	have	AUX
crl-14888	105	5	provided	provide	VERB
crl-14888	105	6	each	each	DET
crl-14888	105	7	"	"	PUNCT
crl-14888	105	8	suggester	suggester	NOUN
crl-14888	105	9	"	"	PUNCT
crl-14888	105	10	with	with	ADP
crl-14888	105	11	a	a	DET
crl-14888	105	12	personal	personal	ADJ
crl-14888	105	13	reply	reply	NOUN
crl-14888	105	14	,	,	PUNCT
crl-14888	105	15	and	and	CCONJ
crl-14888	105	16	the	the	DET
crl-14888	105	17	anonymous	anonymous	ADJ
crl-14888	105	18	nature	nature	NOUN
crl-14888	105	19	of	of	ADP
crl-14888	105	20	the	the	DET
crl-14888	105	21	exchange	exchange	NOUN
crl-14888	105	22	allows	allow	VERB
crl-14888	105	23	patrons	patron	NOUN
crl-14888	105	24	to	to	PART
crl-14888	105	25	feel	feel	VERB
crl-14888	105	26	safe	safe	ADJ
crl-14888	105	27	about	about	ADP
crl-14888	105	28	communicating	communicate	VERB
crl-14888	105	29	their	their	PRON
crl-14888	105	30	ideas	idea	NOUN
crl-14888	105	31	and	and	CCONJ
crl-14888	105	32	frustrations	frustration	NOUN
crl-14888	105	33	.	.	PUNCT
crl-14888	106	1	the	the	DET
crl-14888	106	2	suggestion	suggestion	NOUN
crl-14888	106	3	box	box	NOUN
crl-14888	106	4	has	have	AUX
crl-14888	106	5	proven	prove	VERB
crl-14888	106	6	useful	useful	ADJ
crl-14888	106	7	in	in	ADP
crl-14888	106	8	soliciting	solicit	VERB
crl-14888	106	9	feedback	feedback	NOUN
crl-14888	106	10	,	,	PUNCT
crl-14888	106	11	and	and	CCONJ
crl-14888	106	12	anyone	anyone	PRON
crl-14888	106	13	who	who	PRON
crl-14888	106	14	stops	stop	VERB
crl-14888	106	15	to	to	PART
crl-14888	106	16	read	read	VERB
crl-14888	106	17	theresponses	theresponse	NOUN
crl-14888	106	18	has	have	VERB
crl-14888	106	19	the	the	DET
crl-14888	106	20	opportunity	opportunity	NOUN
crl-14888	106	21	to	to	PART
crl-14888	106	22	learn	learn	VERB
crl-14888	106	23	something	something	PRON
crl-14888	106	24	about	about	ADP
crl-14888	106	25	the	the	DET
crl-14888	106	26	library	library	NOUN
crl-14888	106	27	.	.	PUNCT
crl-14888	107	1	wisconsin	wisconsin	PROPN
crl-14888	107	2	-	-	PUNCT
crl-14888	107	3	ohio	ohio	PROPN
crl-14888	107	4	reference	reference	NOUN
crl-14888	107	5	evaluation	evaluation	NOUN
crl-14888	107	6	program	program	NOUN
crl-14888	107	7	what	what	PRON
crl-14888	107	8	we	we	PRON
crl-14888	107	9	did	do	VERB
crl-14888	107	10	:	:	PUNCT
crl-14888	107	11	an	an	DET
crl-14888	107	12	effort	effort	NOUN
crl-14888	107	13	was	be	AUX
crl-14888	107	14	made	make	VERB
crl-14888	107	15	to	to	PART
crl-14888	107	16	identify	identify	VERB
crl-14888	107	17	a	a	DET
crl-14888	107	18	survey	survey	NOUN
crl-14888	107	19	instrument	instrument	NOUN
crl-14888	107	20	that	that	PRON
crl-14888	107	21	would	would	AUX
crl-14888	107	22	allow	allow	VERB
crl-14888	107	23	us	we	PRON
crl-14888	107	24	to	to	PART
crl-14888	107	25	evaluate	evaluate	VERB
crl-14888	107	26	not	not	PART
crl-14888	107	27	only	only	ADV
crl-14888	107	28	how	how	SCONJ
crl-14888	107	29	well	well	ADV
crl-14888	107	30	we	we	PRON
crl-14888	107	31	were	be	AUX
crl-14888	107	32	answering	answer	VERB
crl-14888	107	33	reference	reference	NOUN
crl-14888	107	34	questions	question	NOUN
crl-14888	107	35	,	,	PUNCT
crl-14888	107	36	but	but	CCONJ
crl-14888	107	37	provide	provide	VERB
crl-14888	107	38	more	more	ADJ
crl-14888	107	39	information	information	NOUN
crl-14888	107	40	about	about	ADP
crl-14888	107	41	(	(	PUNCT
crl-14888	107	42	1	1	X
crl-14888	107	43	)	)	PUNCT
crl-14888	107	44	the	the	DET
crl-14888	107	45	characteristics	characteristic	NOUN
crl-14888	107	46	of	of	ADP
crl-14888	107	47	our	our	PRON
crl-14888	107	48	customers	customer	NOUN
crl-14888	107	49	,	,	PUNCT
crl-14888	107	50	(	(	PUNCT
crl-14888	107	51	2	2	X
crl-14888	107	52	)	)	PUNCT
crl-14888	107	53	how	how	SCONJ
crl-14888	107	54	well	well	ADV
crl-14888	107	55	we	we	PRON
crl-14888	107	56	were	be	AUX
crl-14888	107	57	meeting	meet	VERB
crl-14888	107	58	their	their	PRON
crl-14888	107	59	needs	need	NOUN
crl-14888	107	60	,	,	PUNCT
crl-14888	107	61	and	and	CCONJ
crl-14888	107	62	(	(	PUNCT
crl-14888	107	63	3	3	X
crl-14888	107	64	)	)	PUNCT
crl-14888	107	65	areas	area	NOUN
crl-14888	107	66	where	where	SCONJ
crl-14888	107	67	we	we	PRON
crl-14888	107	68	might	might	AUX
crl-14888	107	69	need	need	VERB
crl-14888	107	70	to	to	PART
crl-14888	107	71	improve	improve	VERB
crl-14888	107	72	our	our	PRON
crl-14888	107	73	service	service	NOUN
crl-14888	107	74	to	to	ADP
crl-14888	107	75	them	they	PRON
crl-14888	107	76	.	.	PUNCT
crl-14888	108	1	we	we	PRON
crl-14888	108	2	hoped	hope	VERB
crl-14888	108	3	to	to	PART
crl-14888	108	4	find	find	VERB
crl-14888	108	5	an	an	DET
crl-14888	108	6	instrument	instrument	NOUN
crl-14888	108	7	that	that	PRON
crl-14888	108	8	would	would	AUX
crl-14888	108	9	give	give	VERB
crl-14888	108	10	us	we	PRON
crl-14888	108	11	an	an	DET
crl-14888	108	12	awareness	awareness	NOUN
crl-14888	108	13	of	of	ADP
crl-14888	108	14	how	how	SCONJ
crl-14888	108	15	librarians	librarian	NOUN
crl-14888	108	16	,	,	PUNCT
crl-14888	108	17	as	as	ADV
crl-14888	108	18	well	well	ADV
crl-14888	108	19	as	as	ADP
crl-14888	108	20	patrons	patron	NOUN
crl-14888	108	21	,	,	PUNCT
crl-14888	108	22	were	be	AUX
crl-14888	108	23	perceiving	perceive	VERB
crl-14888	108	24	each	each	DET
crl-14888	108	25	"	"	PUNCT
crl-14888	108	26	moment	moment	NOUN
crl-14888	108	27	of	of	ADP
crl-14888	108	28	truth	truth	NOUN
crl-14888	108	29	"	"	PUNCT
crl-14888	108	30	at	at	ADP
crl-14888	108	31	the	the	DET
crl-14888	108	32	reference	reference	NOUN
crl-14888	108	33	desk	desk	NOUN
crl-14888	108	34	.	.	PUNCT
crl-14888	109	1	a	a	DET
crl-14888	109	2	review	review	NOUN
crl-14888	109	3	of	of	ADP
crl-14888	109	4	the	the	DET
crl-14888	109	5	literature	literature	NOUN
crl-14888	109	6	turned	turn	VERB
crl-14888	109	7	up	up	ADP
crl-14888	109	8	many	many	ADJ
crl-14888	109	9	studies	study	NOUN
crl-14888	109	10	on	on	ADP
crl-14888	109	11	methods	method	NOUN
crl-14888	109	12	of	of	ADP
crl-14888	109	13	evaluating	evaluate	VERB
crl-14888	109	14	reference	reference	NOUN
crl-14888	109	15	service	service	NOUN
crl-14888	109	16	.	.	PUNCT
crl-14888	110	1	"	"	PUNCT
crl-14888	110	2	unobtrusive	unobtrusive	ADJ
crl-14888	110	3	"	"	PUNCT
crl-14888	110	4	surveys	survey	NOUN
crl-14888	110	5	were	be	AUX
crl-14888	110	6	quickly	quickly	ADV
crl-14888	110	7	eliminated	eliminate	VERB
crl-14888	110	8	because	because	SCONJ
crl-14888	110	9	of	of	ADP
crl-14888	110	10	their	their	PRON
crl-14888	110	11	rather	rather	ADV
crl-14888	110	12	negative	negative	ADJ
crl-14888	110	13	"	"	PUNCT
crl-14888	110	14	spylike	spylike	ADJ
crl-14888	110	15	"	"	PUNCT
crl-14888	110	16	approach	approach	NOUN
crl-14888	110	17	to	to	ADP
crl-14888	110	18	evaluation	evaluation	NOUN
crl-14888	110	19	.	.	PUNCT
crl-14888	111	1	their	their	PRON
crl-14888	111	2	use	use	NOUN
crl-14888	111	3	of	of	ADP
crl-14888	111	4	"	"	PUNCT
crl-14888	111	5	canned	can	VERB
crl-14888	111	6	"	"	PUNCT
crl-14888	111	7	reference	reference	NOUN
crl-14888	111	8	questions	question	NOUN
crl-14888	111	9	which	which	PRON
crl-14888	111	10	had	have	VERB
crl-14888	111	11	definite	definite	ADJ
crl-14888	111	12	right	right	ADJ
crl-14888	111	13	and	and	CCONJ
crl-14888	111	14	wrong	wrong	ADJ
crl-14888	111	15	answers	answer	NOUN
crl-14888	111	16	seemed	seem	VERB
crl-14888	111	17	to	to	PART
crl-14888	111	18	oversimplify	oversimplify	VERB
crl-14888	111	19	the	the	DET
crl-14888	111	20	reference	reference	NOUN
crl-14888	111	21	transaction	transaction	NOUN
crl-14888	111	22	.	.	PUNCT
crl-14888	112	1	many	many	ADJ
crl-14888	112	2	questions	question	NOUN
crl-14888	112	3	have	have	VERB
crl-14888	112	4	more	more	ADJ
crl-14888	112	5	than	than	ADP
crl-14888	112	6	one	one	NUM
crl-14888	112	7	"	"	PUNCT
crl-14888	112	8	appropriate	appropriate	ADJ
crl-14888	112	9	"	"	PUNCT
crl-14888	112	10	answer	answer	NOUN
crl-14888	112	11	,	,	PUNCT
crl-14888	112	12	depending	depend	VERB
crl-14888	112	13	on	on	ADP
crl-14888	112	14	the	the	DET
crl-14888	112	15	needs	need	NOUN
crl-14888	112	16	,	,	PUNCT
crl-14888	112	17	skill	skill	NOUN
crl-14888	112	18	,	,	PUNCT
crl-14888	112	19	and	and	CCONJ
crl-14888	112	20	knowledge	knowledge	NOUN
crl-14888	112	21	of	of	ADP
crl-14888	112	22	the	the	DET
crl-14888	112	23	questioner	questioner	NOUN
crl-14888	112	24	.	.	PUNCT
crl-14888	113	1	an	an	DET
crl-14888	113	2	unobtrusive	unobtrusive	ADJ
crl-14888	113	3	test	test	NOUN
crl-14888	113	4	would	would	AUX
crl-14888	113	5	not	not	PART
crl-14888	113	6	point	point	VERB
crl-14888	113	7	out	out	ADP
crl-14888	113	8	our	our	PRON
crl-14888	113	9	skills	skill	NOUN
crl-14888	113	10	(	(	PUNCT
crl-14888	113	11	or	or	CCONJ
crl-14888	113	12	lack	lack	NOUN
crl-14888	113	13	of	of	ADP
crl-14888	113	14	them	they	PRON
crl-14888	113	15	)	)	PUNCT
crl-14888	113	16	on	on	ADP
crl-14888	113	17	nonfactual	nonfactual	ADJ
crl-14888	113	18	questions	question	NOUN
crl-14888	113	19	,	,	PUNCT
crl-14888	113	20	which	which	PRON
crl-14888	113	21	frequently	frequently	ADV
crl-14888	113	22	require	require	VERB
crl-14888	113	23	lengthy	lengthy	ADJ
crl-14888	113	24	question	question	NOUN
crl-14888	113	25	negotiation	negotiation	NOUN
crl-14888	113	26	.	.	PUNCT
crl-14888	114	1	the	the	DET
crl-14888	114	2	more	more	ADV
crl-14888	114	3	open	open	ADJ
crl-14888	114	4	-	-	PUNCT
crl-14888	114	5	ended	end	VERB
crl-14888	114	6	questions	question	NOUN
crl-14888	114	7	are	be	AUX
crl-14888	114	8	just	just	ADV
crl-14888	114	9	as	as	ADV
crl-14888	114	10	common	common	ADJ
crl-14888	114	11	,	,	PUNCT
crl-14888	114	12	and	and	CCONJ
crl-14888	114	13	are	be	AUX
crl-14888	114	14	usually	usually	ADV
crl-14888	114	15	much	much	ADV
crl-14888	114	16	more	more	ADV
crl-14888	114	17	difficult	difficult	ADJ
crl-14888	114	18	to	to	PART
crl-14888	114	19	answer	answer	VERB
crl-14888	114	20	than	than	ADP
crl-14888	114	21	factual	factual	ADJ
crl-14888	114	22	questions	question	NOUN
crl-14888	114	23	.	.	PUNCT
crl-14888	115	1	an	an	DET
crl-14888	115	2	unobtrusive	unobtrusive	ADJ
crl-14888	115	3	test	test	NOUN
crl-14888	115	4	would	would	AUX
crl-14888	115	5	focus	focus	VERB
crl-14888	115	6	on	on	ADP
crl-14888	115	7	the	the	DET
crl-14888	115	8	"	"	PUNCT
crl-14888	115	9	what	what	PRON
crl-14888	115	10	"	"	PUNCT
crl-14888	115	11	(	(	PUNCT
crl-14888	115	12	the	the	DET
crl-14888	115	13	answer	answer	NOUN
crl-14888	115	14	)	)	PUNCT
crl-14888	115	15	of	of	ADP
crl-14888	115	16	our	our	PRON
crl-14888	115	17	reference	reference	NOUN
crl-14888	115	18	service	service	NOUN
crl-14888	115	19	rather	rather	ADV
crl-14888	115	20	than	than	ADP
crl-14888	115	21	on	on	ADP
crl-14888	115	22	the	the	DET
crl-14888	115	23	''	''	PUNCT
crl-14888	115	24	how	how	SCONJ
crl-14888	115	25	"	"	PUNCT
crl-14888	115	26	(	(	PUNCT
crl-14888	115	27	the	the	DET
crl-14888	115	28	delivery	delivery	NOUN
crl-14888	115	29	)	)	PUNCT
crl-14888	115	30	.	.	PUNCT
crl-14888	116	1	eventually	eventually	ADV
crl-14888	116	2	,	,	PUNCT
crl-14888	116	3	an	an	DET
crl-14888	116	4	"	"	PUNCT
crl-14888	116	5	obtrusive	obtrusive	ADJ
crl-14888	116	6	"	"	PUNCT
crl-14888	116	7	survey	survey	NOUN
crl-14888	116	8	instrument	instrument	NOUN
crl-14888	116	9	was	be	AUX
crl-14888	116	10	located	locate	VERB
crl-14888	116	11	which	which	PRON
crl-14888	116	12	allowed	allow	VERB
crl-14888	116	13	both	both	DET
crl-14888	116	14	patrons	patron	NOUN
crl-14888	116	15	and	and	CCONJ
crl-14888	116	16	librarians	librarian	NOUN
crl-14888	116	17	to	to	PART
crl-14888	116	18	participate	participate	VERB
crl-14888	116	19	in	in	ADP
crl-14888	116	20	the	the	DET
crl-14888	116	21	evaluation	evaluation	NOUN
crl-14888	116	22	.	.	PUNCT
crl-14888	117	1	the	the	DET
crl-14888	117	2	wisconsinohio	wisconsinohio	PROPN
crl-14888	117	3	reference	reference	NOUN
crl-14888	117	4	evaluation	evaluation	NOUN
crl-14888	117	5	program	program	NOUN
crl-14888	117	6	instrument	instrument	NOUN
crl-14888	117	7	(	(	PUNCT
crl-14888	117	8	called	call	VERB
crl-14888	117	9	the	the	DET
crl-14888	117	10	reference	reference	NOUN
crl-14888	117	11	transaction	transaction	NOUN
crl-14888	117	12	assessment	assessment	NOUN
crl-14888	117	13	instrument	instrument	NOUN
crl-14888	117	14	or	or	CCONJ
crl-14888	117	15	rtai	rtai	NOUN
crl-14888	117	16	)	)	PUNCT
crl-14888	117	17	,	,	PUNCT
crl-14888	117	18	developed	develop	VERB
crl-14888	117	19	by	by	ADP
crl-14888	117	20	charles	charles	PROPN
crl-14888	117	21	bunge	bunge	NOUN
crl-14888	117	22	and	and	CCONJ
crl-14888	117	23	marjorie	marjorie	NOUN
crl-14888	117	24	murfin	murfin	NOUN
crl-14888	117	25	not	not	PART
crl-14888	117	26	only	only	ADV
crl-14888	117	27	provides	provide	VERB
crl-14888	117	28	libraries	library	NOUN
crl-14888	117	29	with	with	ADP
crl-14888	117	30	information	information	NOUN
crl-14888	117	31	about	about	ADP
crl-14888	117	32	question	question	NOUN
crl-14888	117	33	-	-	PUNCT
crl-14888	117	34	answering	answer	VERB
crl-14888	117	35	success	success	NOUN
crl-14888	117	36	(	(	PUNCT
crl-14888	117	37	i.e.	i.e.	X
crl-14888	117	38	,	,	PUNCT
crl-14888	117	39	"	"	PUNCT
crl-14888	117	40	customer	customer	NOUN
crl-14888	117	41	satisfaction	satisfaction	NOUN
crl-14888	117	42	"	"	PUNCT
crl-14888	117	43	)	)	PUNCT
crl-14888	117	44	but	but	CCONJ
crl-14888	117	45	also	also	ADV
crl-14888	117	46	furnishes	furnish	VERB
crl-14888	117	47	data	datum	NOUN
crl-14888	117	48	on	on	ADP
crl-14888	117	49	patron	patron	NOUN
crl-14888	117	50	characteristics	characteristic	NOUN
crl-14888	117	51	,	,	PUNCT
crl-14888	117	52	subject	subject	NOUN
crl-14888	117	53	areas	area	NOUN
crl-14888	117	54	and	and	CCONJ
crl-14888	117	55	level	level	NOUN
crl-14888	117	56	of	of	ADP
crl-14888	117	57	difficulty	difficulty	NOUN
crl-14888	117	58	of	of	ADP
crl-14888	117	59	patrons	patron	NOUN
crl-14888	117	60	'	'	PART
crl-14888	117	61	questions	question	NOUN
crl-14888	117	62	,	,	PUNCT
crl-14888	117	63	amount	amount	NOUN
crl-14888	117	64	of	of	ADP
crl-14888	117	65	time	time	NOUN
crl-14888	117	66	spent	spend	VERB
crl-14888	117	67	by	by	ADP
crl-14888	117	68	the	the	DET
crl-14888	117	69	librarian	librarian	NOUN
crl-14888	117	70	in	in	ADP
crl-14888	117	71	answering	answer	VERB
crl-14888	117	72	the	the	DET
crl-14888	117	73	questions	question	NOUN
crl-14888	117	74	,	,	PUNCT
crl-14888	117	75	number	number	NOUN
crl-14888	117	76	of	of	ADP
crl-14888	117	77	sources	source	NOUN
crl-14888	117	78	consulted	consult	VERB
crl-14888	117	79	,	,	PUNCT
crl-14888	117	80	level	level	NOUN
crl-14888	117	81	of	of	ADP
crl-14888	117	82	busyness	busyness	NOUN
crl-14888	117	83	at	at	ADP
crl-14888	117	84	the	the	DET
crl-14888	117	85	desk	desk	NOUN
crl-14888	117	86	at	at	ADP
crl-14888	117	87	the	the	DET
crl-14888	117	88	time	time	NOUN
crl-14888	117	89	of	of	ADP
crl-14888	117	90	the	the	DET
crl-14888	117	91	question	question	NOUN
crl-14888	117	92	,	,	PUNCT
crl-14888	117	93	etc	etc	X
crl-14888	117	94	.	.	X
crl-14888	118	1	the	the	DET
crl-14888	118	2	wisconsin	wisconsin	PROPN
crl-14888	118	3	-	-	PUNCT
crl-14888	118	4	ohio	ohio	PROPN
crl-14888	118	5	reference	reference	NOUN
crl-14888	118	6	evaluation	evaluation	NOUN
crl-14888	118	7	program	program	NOUN
crl-14888	118	8	allows	allow	VERB
crl-14888	118	9	each	each	DET
crl-14888	118	10	participating	participate	VERB
crl-14888	118	11	library	library	NOUN
crl-14888	118	12	to	to	PART
crl-14888	118	13	compare	compare	VERB
crl-14888	118	14	its	its	PRON
crl-14888	118	15	survey	survey	NOUN
crl-14888	118	16	results	result	NOUN
crl-14888	118	17	with	with	ADP
crl-14888	118	18	those	those	PRON
crl-14888	118	19	of	of	ADP
crl-14888	118	20	:	:	PUNCT
crl-14888	118	21	•	•	VERB
crl-14888	118	22	all	all	DET
crl-14888	118	23	academic	academic	ADJ
crl-14888	118	24	libraries	library	NOUN
crl-14888	118	25	in	in	ADP
crl-14888	118	26	its	its	PRON
crl-14888	118	27	same	same	ADJ
crl-14888	118	28	size	size	NOUN
crl-14888	118	29	category	category	NOUN
crl-14888	118	30	(	(	PUNCT
crl-14888	118	31	based	base	VERB
crl-14888	118	32	on	on	ADP
crl-14888	118	33	total	total	ADJ
crl-14888	118	34	number	number	NOUN
crl-14888	118	35	of	of	ADP
crl-14888	118	36	volumes	volume	NOUN
crl-14888	118	37	in	in	ADP
crl-14888	118	38	library	library	NOUN
crl-14888	118	39	)	)	PUNCT
crl-14888	118	40	•	•	VERB
crl-14888	118	41	the	the	DET
crl-14888	118	42	top	top	ADV
crl-14888	118	43	-	-	PUNCT
crl-14888	118	44	scoring	score	VERB
crl-14888	118	45	library	library	NOUN
crl-14888	118	46	in	in	ADP
crl-14888	118	47	that	that	DET
crl-14888	118	48	size	size	NOUN
crl-14888	118	49	category	category	NOUN
crl-14888	118	50	•	•	VERB
crl-14888	118	51	all	all	DET
crl-14888	118	52	academic	academic	ADJ
crl-14888	118	53	libraries	library	NOUN
crl-14888	118	54	in	in	ADP
crl-14888	118	55	the	the	DET
crl-14888	118	56	sample	sample	NOUN
crl-14888	118	57	14	14	NUM
crl-14888	118	58	validity	validity	NOUN
crl-14888	118	59	of	of	ADP
crl-14888	118	60	the	the	DET
crl-14888	118	61	survey	survey	NOUN
crl-14888	118	62	.	.	PUNCT
crl-14888	119	1	in	in	ADP
crl-14888	119	2	an	an	DET
crl-14888	119	3	article	article	NOUN
crl-14888	119	4	for	for	ADP
crl-14888	119	5	rq	rq	NOUN
crl-14888	119	6	in	in	ADP
crl-14888	119	7	1985	1985	NUM
crl-14888	119	8	,	,	PUNCT
crl-14888	119	9	charles	charles	PROPN
crl-14888	119	10	bunge	bunge	NOUN
crl-14888	119	11	reported	report	VERB
crl-14888	119	12	on	on	ADP
crl-14888	119	13	the	the	DET
crl-14888	119	14	development	development	NOUN
crl-14888	119	15	of	of	ADP
crl-14888	119	16	the	the	DET
crl-14888	119	17	reference	reference	NOUN
crl-14888	119	18	216	216	NUM
crl-14888	119	19	college	college	PROPN
crl-14888	119	20	&	&	CCONJ
crl-14888	119	21	research	research	PROPN
crl-14888	119	22	libraries	librarie	VERB
crl-14888	119	23	transaction	transaction	NOUN
crl-14888	119	24	assessment	assessment	NOUN
crl-14888	119	25	instrument	instrument	NOUN
crl-14888	119	26	and	and	CCONJ
crl-14888	119	27	its	its	PRON
crl-14888	119	28	later	later	ADJ
crl-14888	119	29	test	test	NOUN
crl-14888	119	30	in	in	ADP
crl-14888	119	31	fifteen	fifteen	NUM
crl-14888	119	32	academic	academic	ADJ
crl-14888	119	33	libraries.15	libraries.15	NOUN
crl-14888	119	34	according	accord	VERB
crl-14888	119	35	to	to	ADP
crl-14888	119	36	the	the	DET
crl-14888	119	37	article	article	NOUN
crl-14888	119	38	,	,	PUNCT
crl-14888	119	39	the	the	DET
crl-14888	119	40	instrument	instrument	NOUN
crl-14888	119	41	showed	show	VERB
crl-14888	119	42	an	an	DET
crl-14888	119	43	initial	initial	ADJ
crl-14888	119	44	"	"	PUNCT
crl-14888	119	45	high	high	ADJ
crl-14888	119	46	face	face	NOUN
crl-14888	119	47	validity	validity	NOUN
crl-14888	119	48	"	"	PUNCT
crl-14888	119	49	among	among	ADP
crl-14888	119	50	reference	reference	NOUN
crl-14888	119	51	librarians	librarian	NOUN
crl-14888	119	52	asked	ask	VERB
crl-14888	119	53	to	to	PART
crl-14888	119	54	comment	comment	VERB
crl-14888	119	55	on	on	ADP
crl-14888	119	56	the	the	DET
crl-14888	119	57	form	form	NOUN
crl-14888	119	58	.	.	PUNCT
crl-14888	120	1	two	two	NUM
crl-14888	120	2	years	year	NOUN
crl-14888	120	3	later	later	ADV
crl-14888	120	4	,	,	PUNCT
crl-14888	120	5	in	in	ADP
crl-14888	120	6	college	college	PROPN
crl-14888	120	7	&	&	CCONJ
crl-14888	120	8	research	research	PROPN
crl-14888	120	9	libraries	library	NOUN
crl-14888	120	10	,	,	PUNCT
crl-14888	120	11	marjorie	marjorie	NOUN
crl-14888	120	12	murfin	murfin	NOUN
crl-14888	120	13	and	and	CCONJ
crl-14888	120	14	gary	gary	ADJ
crl-14888	120	15	gugelchuk	gugelchuk	NOUN
crl-14888	120	16	described	describe	VERB
crl-14888	120	17	the	the	DET
crl-14888	120	18	rigorous	rigorous	ADJ
crl-14888	120	19	series	series	NOUN
crl-14888	120	20	of	of	ADP
crl-14888	120	21	reliability	reliability	NOUN
crl-14888	120	22	measures	measure	NOUN
crl-14888	120	23	,	,	PUNCT
crl-14888	120	24	such	such	ADJ
crl-14888	120	25	as	as	ADP
crl-14888	120	26	cronbach	cronbach	NOUN
crl-14888	120	27	's	's	PART
crl-14888	120	28	alpha	alpha	NOUN
crl-14888	120	29	,	,	PUNCT
crl-14888	120	30	and	and	CCONJ
crl-14888	120	31	validity	validity	NOUN
crl-14888	120	32	tests	test	NOUN
crl-14888	120	33	to	to	PART
crl-14888	120	34	which	which	PRON
crl-14888	120	35	the	the	DET
crl-14888	120	36	instrument	instrument	NOUN
crl-14888	120	37	had	have	AUX
crl-14888	120	38	subsequently	subsequently	ADV
crl-14888	120	39	been	be	AUX
crl-14888	120	40	subjected.16	subjected.16	NOUN
crl-14888	120	41	by	by	ADP
crl-14888	120	42	the	the	DET
crl-14888	120	43	time	time	NOUN
crl-14888	120	44	our	our	PRON
crl-14888	120	45	library	library	NOUN
crl-14888	120	46	administered	administer	VERB
crl-14888	120	47	the	the	DET
crl-14888	120	48	survey	survey	NOUN
crl-14888	120	49	five	five	NUM
crl-14888	120	50	years	year	NOUN
crl-14888	120	51	later	later	ADV
crl-14888	120	52	,	,	PUNCT
crl-14888	120	53	sixty	sixty	NUM
crl-14888	120	54	-	-	PUNCT
crl-14888	120	55	seven	seven	NUM
crl-14888	120	56	other	other	ADJ
crl-14888	120	57	academic	academic	ADJ
crl-14888	120	58	libraries	library	NOUN
crl-14888	120	59	had	have	AUX
crl-14888	120	60	already	already	ADV
crl-14888	120	61	participated	participate	VERB
crl-14888	120	62	in	in	ADP
crl-14888	120	63	this	this	DET
crl-14888	120	64	evaluation	evaluation	NOUN
crl-14888	120	65	program	program	NOUN
crl-14888	120	66	,	,	PUNCT
crl-14888	120	67	indicating	indicate	VERB
crl-14888	120	68	its	its	PRON
crl-14888	120	69	acceptance	acceptance	NOUN
crl-14888	120	70	as	as	ADP
crl-14888	120	71	a	a	DET
crl-14888	120	72	significant	significant	ADJ
crl-14888	120	73	and	and	CCONJ
crl-14888	120	74	validated	validate	VERB
crl-14888	120	75	instrument	instrument	NOUN
crl-14888	120	76	.	.	PUNCT
crl-14888	121	1	administration	administration	NOUN
crl-14888	121	2	of	of	ADP
crl-14888	121	3	the	the	DET
crl-14888	121	4	survey	survey	NOUN
crl-14888	121	5	.	.	PUNCT
crl-14888	122	1	the	the	DET
crl-14888	122	2	wisconsin	wisconsin	PROPN
crl-14888	122	3	-	-	PUNCT
crl-14888	122	4	ohio	ohio	PROPN
crl-14888	122	5	reference	reference	NOUN
crl-14888	122	6	evaluation	evaluation	NOUN
crl-14888	122	7	program	program	NOUN
crl-14888	122	8	allows	allow	VERB
crl-14888	122	9	libraries	library	NOUN
crl-14888	122	10	to	to	PART
crl-14888	122	11	choose	choose	VERB
crl-14888	122	12	the	the	DET
crl-14888	122	13	number	number	NOUN
crl-14888	122	14	of	of	ADP
crl-14888	122	15	computer	computer	NOUN
crl-14888	122	16	-	-	PUNCT
crl-14888	122	17	scannable	scannable	ADJ
crl-14888	122	18	survey	survey	NOUN
crl-14888	122	19	forms	form	NOUN
crl-14888	122	20	they	they	PRON
crl-14888	122	21	wish	wish	VERB
crl-14888	122	22	to	to	PART
crl-14888	122	23	give	give	VERB
crl-14888	122	24	out-100	out-100	PROPN
crl-14888	122	25	,	,	PUNCT
crl-14888	122	26	150	150	NUM
crl-14888	122	27	,	,	PUNCT
crl-14888	122	28	or	or	CCONJ
crl-14888	122	29	200	200	NUM
crl-14888	122	30	.	.	PUNCT
crl-14888	123	1	we	we	PRON
crl-14888	123	2	chose	choose	VERB
crl-14888	123	3	the	the	DET
crl-14888	123	4	200	200	NUM
crl-14888	123	5	form	form	NOUN
crl-14888	123	6	category	category	NOUN
crl-14888	123	7	,	,	PUNCT
crl-14888	123	8	and	and	CCONJ
crl-14888	123	9	thus	thus	ADV
crl-14888	123	10	administered	administer	VERB
crl-14888	123	11	200	200	NUM
crl-14888	123	12	questionnaires	questionnaire	NOUN
crl-14888	123	13	for	for	ADP
crl-14888	123	14	reference	reference	NOUN
crl-14888	123	15	questions	question	NOUN
crl-14888	123	16	we	we	PRON
crl-14888	123	17	received	receive	VERB
crl-14888	123	18	,	,	PUNCT
crl-14888	123	19	and	and	CCONJ
crl-14888	123	20	200	200	NUM
crl-14888	123	21	shorter	short	ADJ
crl-14888	123	22	forms	form	NOUN
crl-14888	123	23	for	for	ADP
crl-14888	123	24	directional	directional	ADJ
crl-14888	123	25	questions	question	NOUN
crl-14888	123	26	.	.	PUNCT
crl-14888	124	1	we	we	PRON
crl-14888	124	2	selected	select	VERB
crl-14888	124	3	a	a	DET
crl-14888	124	4	typically	typically	ADV
crl-14888	124	5	busy	busy	ADJ
crl-14888	124	6	week	week	NOUN
crl-14888	124	7	at	at	ADP
crl-14888	124	8	the	the	DET
crl-14888	124	9	end	end	NOUN
crl-14888	124	10	of	of	ADP
crl-14888	124	11	march	march	NOUN
crl-14888	124	12	during	during	ADP
crl-14888	124	13	the	the	DET
crl-14888	124	14	spring	spring	NOUN
crl-14888	124	15	semester	semester	NOUN
crl-14888	124	16	of	of	ADP
crl-14888	124	17	1992	1992	NUM
crl-14888	124	18	to	to	PART
crl-14888	124	19	administer	administer	VERB
crl-14888	124	20	the	the	DET
crl-14888	124	21	survey	survey	NOUN
crl-14888	124	22	.	.	PUNCT
crl-14888	125	1	thirteen	thirteen	NUM
crl-14888	125	2	reference	reference	NOUN
crl-14888	125	3	librarians	librarian	NOUN
crl-14888	125	4	and	and	CCONJ
crl-14888	125	5	one	one	NUM
crl-14888	125	6	paraprofessional	paraprofessional	ADJ
crl-14888	125	7	participated	participate	VERB
crl-14888	125	8	.	.	PUNCT
crl-14888	126	1	we	we	PRON
crl-14888	126	2	selected	select	VERB
crl-14888	126	3	four	four	NUM
crl-14888	126	4	to	to	PART
crl-14888	126	5	five	five	NUM
crl-14888	126	6	hours	hour	NOUN
crl-14888	126	7	each	each	DET
crl-14888	126	8	weekday	weekday	NOUN
crl-14888	126	9	to	to	PART
crl-14888	126	10	conduct	conduct	VERB
crl-14888	126	11	the	the	DET
crl-14888	126	12	survey	survey	NOUN
crl-14888	126	13	.	.	PUNCT
crl-14888	127	1	different	different	ADJ
crl-14888	127	2	hours	hour	NOUN
crl-14888	127	3	were	be	AUX
crl-14888	127	4	selected	select	VERB
crl-14888	127	5	each	each	DET
crl-14888	127	6	day	day	NOUN
crl-14888	127	7	and	and	CCONJ
crl-14888	127	8	evening	evening	NOUN
crl-14888	127	9	in	in	ADP
crl-14888	127	10	an	an	DET
crl-14888	127	11	effort	effort	NOUN
crl-14888	127	12	to	to	PART
crl-14888	127	13	get	get	VERB
crl-14888	127	14	an	an	DET
crl-14888	127	15	accurate	accurate	ADJ
crl-14888	127	16	picture	picture	NOUN
crl-14888	127	17	of	of	ADP
crl-14888	127	18	our	our	PRON
crl-14888	127	19	patrons	patron	NOUN
crl-14888	127	20	.	.	PUNCT
crl-14888	128	1	twenty	twenty	NUM
crl-14888	128	2	questionnaires	questionnaire	NOUN
crl-14888	128	3	were	be	AUX
crl-14888	128	4	passed	pass	VERB
crl-14888	128	5	out	out	ADP
crl-14888	128	6	each	each	DET
crl-14888	128	7	hour	hour	NOUN
crl-14888	128	8	-	-	PUNCT
crl-14888	128	9	one	one	NUM
crl-14888	128	10	to	to	ADP
crl-14888	128	11	each	each	PRON
crl-14888	128	12	of	of	ADP
crl-14888	128	13	the	the	DET
crl-14888	128	14	first	first	ADJ
crl-14888	128	15	ten	ten	NUM
crl-14888	128	16	patrons	patron	NOUN
crl-14888	128	17	asking	ask	VERB
crl-14888	128	18	directional	directional	ADJ
crl-14888	128	19	questions	question	NOUN
crl-14888	128	20	,	,	PUNCT
crl-14888	128	21	and	and	CCONJ
crl-14888	128	22	one	one	NUM
crl-14888	128	23	to	to	ADP
crl-14888	128	24	each	each	PRON
crl-14888	128	25	of	of	ADP
crl-14888	128	26	the	the	DET
crl-14888	128	27	first	first	ADJ
crl-14888	128	28	ten	ten	NUM
crl-14888	128	29	patrons	patron	NOUN
crl-14888	128	30	asking	ask	VERB
crl-14888	128	31	reference	reference	NOUN
crl-14888	128	32	questions	question	NOUN
crl-14888	128	33	.	.	PUNCT
crl-14888	129	1	each	each	PRON
crl-14888	129	2	of	of	ADP
crl-14888	129	3	the	the	DET
crl-14888	129	4	two	two	NUM
crl-14888	129	5	reference	reference	NOUN
crl-14888	129	6	librarians	librarian	NOUN
crl-14888	129	7	on	on	ADP
crl-14888	129	8	duty	duty	NOUN
crl-14888	129	9	was	be	AUX
crl-14888	129	10	responsible	responsible	ADJ
crl-14888	129	11	for	for	ADP
crl-14888	129	12	five	five	NUM
crl-14888	129	13	directional	directional	ADJ
crl-14888	129	14	question	question	NOUN
crl-14888	129	15	forms	form	NOUN
crl-14888	129	16	and	and	CCONJ
crl-14888	129	17	five	five	NUM
crl-14888	129	18	reference	reference	NOUN
crl-14888	129	19	question	question	NOUN
crl-14888	129	20	forms	form	NOUN
crl-14888	129	21	.	.	PUNCT
crl-14888	130	1	our	our	PRON
crl-14888	130	2	reference	reference	NOUN
crl-14888	130	3	desk	desk	NOUN
crl-14888	130	4	was	be	AUX
crl-14888	130	5	extremely	extremely	ADV
crl-14888	130	6	busy	busy	ADJ
crl-14888	130	7	,	,	PUNCT
crl-14888	130	8	and	and	CCONJ
crl-14888	130	9	we	we	PRON
crl-14888	130	10	thought	think	VERB
crl-14888	130	11	that	that	SCONJ
crl-14888	130	12	this	this	DET
crl-14888	130	13	number	number	NOUN
crl-14888	130	14	of	of	ADP
crl-14888	130	15	questionnaires	questionnaire	NOUN
crl-14888	130	16	would	would	AUX
crl-14888	130	17	be	be	AUX
crl-14888	130	18	the	the	DET
crl-14888	130	19	maximum	maximum	ADJ
crl-14888	130	20	"	"	PUNCT
crl-14888	130	21	do	do	AUX
crl-14888	130	22	-	-	PUNCT
crl-14888	130	23	able	able	ADJ
crl-14888	130	24	"	"	PUNCT
crl-14888	130	25	amount	amount	NOUN
crl-14888	130	26	in	in	ADP
crl-14888	130	27	an	an	DET
crl-14888	130	28	hour	hour	NOUN
crl-14888	130	29	.	.	PUNCT
crl-14888	131	1	when	when	SCONJ
crl-14888	131	2	the	the	DET
crl-14888	131	3	librarians	librarians	PROPN
crl-14888	131	4	had	have	AUX
crl-14888	131	5	given	give	VERB
crl-14888	131	6	out	out	ADP
crl-14888	131	7	all	all	DET
crl-14888	131	8	ten	ten	NUM
crl-14888	131	9	of	of	ADP
crl-14888	131	10	their	their	PRON
crl-14888	131	11	forms	form	NOUN
crl-14888	131	12	,	,	PUNCT
crl-14888	131	13	they	they	PRON
crl-14888	131	14	were	be	AUX
crl-14888	131	15	finished	finish	VERB
crl-14888	131	16	with	with	ADP
crl-14888	131	17	the	the	DET
crl-14888	131	18	survey	survey	NOUN
crl-14888	131	19	for	for	ADP
crl-14888	131	20	that	that	DET
crl-14888	131	21	hour	hour	NOUN
crl-14888	131	22	.	.	PUNCT
crl-14888	132	1	after	after	ADP
crl-14888	132	2	answering	answer	VERB
crl-14888	132	3	a	a	DET
crl-14888	132	4	question	question	NOUN
crl-14888	132	5	,	,	PUNCT
crl-14888	132	6	the	the	DET
crl-14888	132	7	reference	reference	NOUN
crl-14888	132	8	librarian	librarian	NOUN
crl-14888	132	9	would	would	AUX
crl-14888	132	10	ask	ask	VERB
crl-14888	132	11	the	the	DET
crl-14888	132	12	patrons	patron	NOUN
crl-14888	132	13	if	if	SCONJ
crl-14888	132	14	may1994	may1994	ADV
crl-14888	132	15	they	they	PRON
crl-14888	132	16	would	would	AUX
crl-14888	132	17	be	be	AUX
crl-14888	132	18	willing	willing	ADJ
crl-14888	132	19	to	to	PART
crl-14888	132	20	participate	participate	VERB
crl-14888	132	21	in	in	ADP
crl-14888	132	22	a	a	DET
crl-14888	132	23	survey	survey	NOUN
crl-14888	132	24	that	that	PRON
crl-14888	132	25	would	would	AUX
crl-14888	132	26	help	help	VERB
crl-14888	132	27	us	we	PRON
crl-14888	132	28	evaluate	evaluate	VERB
crl-14888	132	29	our	our	PRON
crl-14888	132	30	reference	reference	NOUN
crl-14888	132	31	service	service	NOUN
crl-14888	132	32	.	.	PUNCT
crl-14888	133	1	most	most	ADJ
crl-14888	133	2	patrons	patron	NOUN
crl-14888	133	3	were	be	AUX
crl-14888	133	4	very	very	ADV
crl-14888	133	5	willing	willing	ADJ
crl-14888	133	6	to	to	PART
crl-14888	133	7	help	help	VERB
crl-14888	133	8	.	.	PUNCT
crl-14888	134	1	librarians	librarian	NOUN
crl-14888	134	2	separated	separate	VERB
crl-14888	134	3	the	the	DET
crl-14888	134	4	forms	form	NOUN
crl-14888	134	5	,	,	PUNCT
crl-14888	134	6	handed	hand	VERB
crl-14888	134	7	back	back	ADP
crl-14888	134	8	the	the	DET
crl-14888	134	9	patron	patron	NOUN
crl-14888	134	10	's	's	PART
crl-14888	134	11	copy	copy	NOUN
crl-14888	134	12	,	,	PUNCT
crl-14888	134	13	and	and	CCONJ
crl-14888	134	14	indicated	indicate	VERB
crl-14888	134	15	a	a	DET
crl-14888	134	16	basket	basket	NOUN
crl-14888	134	17	near	near	ADP
crl-14888	134	18	the	the	DET
crl-14888	134	19	desk	desk	NOUN
crl-14888	134	20	for	for	ADP
crl-14888	134	21	completed	complete	VERB
crl-14888	134	22	forms	form	NOUN
crl-14888	134	23	.	.	PUNCT
crl-14888	135	1	librarians	librarians	PROPN
crl-14888	135	2	then	then	ADV
crl-14888	135	3	made	make	VERB
crl-14888	135	4	notes	note	NOUN
crl-14888	135	5	to	to	ADP
crl-14888	135	6	themselves	themselves	PRON
crl-14888	135	7	about	about	ADP
crl-14888	135	8	the	the	DET
crl-14888	135	9	question	question	NOUN
crl-14888	135	10	on	on	ADP
crl-14888	135	11	the	the	DET
crl-14888	135	12	corresponding	corresponding	ADJ
crl-14888	135	13	part	part	NOUN
crl-14888	135	14	of	of	ADP
crl-14888	135	15	the	the	DET
crl-14888	135	16	form	form	NOUN
crl-14888	135	17	,	,	PUNCT
crl-14888	135	18	and	and	CCONJ
crl-14888	135	19	completed	complete	VERB
crl-14888	135	20	each	each	DET
crl-14888	135	21	one	one	NOUN
crl-14888	135	22	later	later	ADV
crl-14888	135	23	when	when	SCONJ
crl-14888	135	24	off	off	ADP
crl-14888	135	25	the	the	DET
crl-14888	135	26	desk	desk	NOUN
crl-14888	135	27	.	.	PUNCT
crl-14888	136	1	since	since	SCONJ
crl-14888	136	2	the	the	DET
crl-14888	136	3	patrons	patron	NOUN
crl-14888	136	4	'	'	PART
crl-14888	136	5	and	and	CCONJ
crl-14888	136	6	librarians	librarian	NOUN
crl-14888	136	7	'	'	PART
crl-14888	136	8	forms	form	NOUN
crl-14888	136	9	had	have	VERB
crl-14888	136	10	corresponding	corresponding	ADJ
crl-14888	136	11	numbers	number	NOUN
crl-14888	136	12	on	on	ADP
crl-14888	136	13	them	they	PRON
crl-14888	136	14	,	,	PUNCT
crl-14888	136	15	interested	interested	ADJ
crl-14888	136	16	librarians	librarian	NOUN
crl-14888	136	17	could	could	AUX
crl-14888	136	18	go	go	VERB
crl-14888	136	19	back	back	ADV
crl-14888	136	20	,	,	PUNCT
crl-14888	136	21	match	match	VERB
crl-14888	136	22	up	up	ADP
crl-14888	136	23	their	their	PRON
crl-14888	136	24	forms	form	NOUN
crl-14888	136	25	with	with	ADP
crl-14888	136	26	patrons	patron	NOUN
crl-14888	136	27	'	'	PART
crl-14888	136	28	forms	form	NOUN
crl-14888	136	29	,	,	PUNCT
crl-14888	136	30	and	and	CCONJ
crl-14888	136	31	see	see	VERB
crl-14888	136	32	how	how	SCONJ
crl-14888	136	33	they	they	PRON
crl-14888	136	34	had	have	AUX
crl-14888	136	35	performed	perform	VERB
crl-14888	136	36	individually	individually	ADV
crl-14888	136	37	.	.	PUNCT
crl-14888	137	1	limitations	limitation	NOUN
crl-14888	137	2	of	of	ADP
crl-14888	137	3	the	the	DET
crl-14888	137	4	survey	survey	NOUN
crl-14888	137	5	.	.	PUNCT
crl-14888	138	1	although	although	SCONJ
crl-14888	138	2	our	our	PRON
crl-14888	138	3	intent	intent	NOUN
crl-14888	138	4	was	be	AUX
crl-14888	138	5	to	to	PART
crl-14888	138	6	get	get	VERB
crl-14888	138	7	a	a	DET
crl-14888	138	8	broad	broad	ADJ
crl-14888	138	9	and	and	CCONJ
crl-14888	138	10	random	random	ADJ
crl-14888	138	11	selection	selection	NOUN
crl-14888	138	12	of	of	ADP
crl-14888	138	13	responses	response	NOUN
crl-14888	138	14	to	to	ADP
crl-14888	138	15	the	the	DET
crl-14888	138	16	survey	survey	NOUN
crl-14888	138	17	,	,	PUNCT
crl-14888	138	18	a	a	DET
crl-14888	138	19	number	number	NOUN
crl-14888	138	20	of	of	ADP
crl-14888	138	21	factors	factor	NOUN
crl-14888	138	22	may	may	AUX
crl-14888	138	23	have	have	AUX
crl-14888	138	24	affected	affect	VERB
crl-14888	138	25	the	the	DET
crl-14888	138	26	results	result	NOUN
crl-14888	138	27	of	of	ADP
crl-14888	138	28	our	our	PRON
crl-14888	138	29	survey	survey	NOUN
crl-14888	138	30	:	:	PUNCT
crl-14888	138	31	we	we	PRON
crl-14888	138	32	did	do	AUX
crl-14888	138	33	not	not	PART
crl-14888	138	34	administer	administer	VERB
crl-14888	138	35	the	the	DET
crl-14888	138	36	survey	survey	NOUN
crl-14888	138	37	on	on	ADP
crl-14888	138	38	weekends	weekend	NOUN
crl-14888	138	39	,	,	PUNCT
crl-14888	138	40	and	and	CCONJ
crl-14888	138	41	may	may	AUX
crl-14888	138	42	have	have	AUX
crl-14888	138	43	missed	miss	VERB
crl-14888	138	44	some	some	PRON
crl-14888	138	45	of	of	ADP
crl-14888	138	46	our	our	PRON
crl-14888	138	47	"	"	PUNCT
crl-14888	138	48	nontraditional	nontraditional	ADJ
crl-14888	138	49	"	"	PUNCT
crl-14888	138	50	students	student	NOUN
crl-14888	138	51	who	who	PRON
crl-14888	138	52	tend	tend	VERB
crl-14888	138	53	to	to	PART
crl-14888	138	54	use	use	VERB
crl-14888	138	55	the	the	DET
crl-14888	138	56	library	library	NOUN
crl-14888	138	57	more	more	ADV
crl-14888	138	58	frequently	frequently	ADV
crl-14888	138	59	on	on	ADP
crl-14888	138	60	those	those	DET
crl-14888	138	61	days	day	NOUN
crl-14888	138	62	;	;	PUNCT
crl-14888	138	63	only	only	ADV
crl-14888	138	64	"	"	PUNCT
crl-14888	138	65	walk	walk	VERB
crl-14888	138	66	-	-	PUNCT
crl-14888	138	67	in	in	ADP
crl-14888	138	68	"	"	PUNCT
crl-14888	138	69	,	,	PUNCT
crl-14888	138	70	as	as	SCONJ
crl-14888	138	71	opposed	oppose	VERB
crl-14888	138	72	to	to	ADP
crl-14888	138	73	phone	phone	NOUN
crl-14888	138	74	,	,	PUNCT
crl-14888	138	75	patrons	patron	NOUN
crl-14888	138	76	were	be	AUX
crl-14888	138	77	surveyed	survey	VERB
crl-14888	138	78	;	;	PUNCT
crl-14888	138	79	and	and	CCONJ
crl-14888	138	80	,	,	PUNCT
crl-14888	138	81	some	some	PRON
crl-14888	138	82	of	of	ADP
crl-14888	138	83	our	our	PRON
crl-14888	138	84	frequent	frequent	ADJ
crl-14888	138	85	users	user	NOUN
crl-14888	138	86	participated	participate	VERB
crl-14888	138	87	in	in	ADP
crl-14888	138	88	the	the	DET
crl-14888	138	89	survey	survey	NOUN
crl-14888	138	90	several	several	ADJ
crl-14888	138	91	times	time	NOUN
crl-14888	138	92	,	,	PUNCT
crl-14888	138	93	thus	thus	ADV
crl-14888	138	94	limiting	limit	VERB
crl-14888	138	95	the	the	DET
crl-14888	138	96	total	total	ADJ
crl-14888	138	97	number	number	NOUN
crl-14888	138	98	of	of	ADP
crl-14888	138	99	unique	unique	ADJ
crl-14888	138	100	responders	responder	NOUN
crl-14888	138	101	exposed	expose	VERB
crl-14888	138	102	to	to	ADP
crl-14888	138	103	the	the	DET
crl-14888	138	104	survey	survey	NOUN
crl-14888	138	105	.	.	PUNCT
crl-14888	139	1	most	most	ADV
crl-14888	139	2	likely	likely	ADJ
crl-14888	139	3	,	,	PUNCT
crl-14888	139	4	none	none	NOUN
crl-14888	139	5	of	of	ADP
crl-14888	139	6	these	these	DET
crl-14888	139	7	factors	factor	NOUN
crl-14888	139	8	had	have	VERB
crl-14888	139	9	a	a	DET
crl-14888	139	10	major	major	ADJ
crl-14888	139	11	impact	impact	NOUN
crl-14888	139	12	on	on	ADP
crl-14888	139	13	the	the	DET
crl-14888	139	14	survey	survey	NOUN
crl-14888	139	15	results	result	NOUN
crl-14888	139	16	.	.	PUNCT
crl-14888	140	1	however	however	ADV
crl-14888	140	2	,	,	PUNCT
crl-14888	140	3	the	the	DET
crl-14888	140	4	survey	survey	NOUN
crl-14888	140	5	itself	itself	PRON
crl-14888	140	6	may	may	AUX
crl-14888	140	7	have	have	VERB
crl-14888	140	8	one	one	NUM
crl-14888	140	9	limitation	limitation	NOUN
crl-14888	140	10	.	.	PUNCT
crl-14888	141	1	bunge	bunge	NOUN
crl-14888	141	2	and	and	CCONJ
crl-14888	141	3	murfin	murfin	NOUN
crl-14888	141	4	have	have	AUX
crl-14888	141	5	cautioned	caution	VERB
crl-14888	141	6	that	that	SCONJ
crl-14888	141	7	libraries	library	NOUN
crl-14888	141	8	participating	participate	VERB
crl-14888	141	9	in	in	ADP
crl-14888	141	10	this	this	DET
crl-14888	141	11	program	program	NOUN
crl-14888	141	12	are	be	AUX
crl-14888	141	13	self	self	NOUN
crl-14888	141	14	-	-	PUNCT
crl-14888	141	15	selected	select	VERB
crl-14888	141	16	.	.	PUNCT
crl-14888	142	1	since	since	SCONJ
crl-14888	142	2	they	they	PRON
crl-14888	142	3	are	be	AUX
crl-14888	142	4	not	not	PART
crl-14888	142	5	a	a	DET
crl-14888	142	6	random	random	ADJ
crl-14888	142	7	sample	sample	NOUN
crl-14888	142	8	,	,	PUNCT
crl-14888	142	9	they	they	PRON
crl-14888	142	10	may	may	AUX
crl-14888	142	11	not	not	PART
crl-14888	142	12	be	be	AUX
crl-14888	142	13	representative	representative	ADJ
crl-14888	142	14	reference	reference	NOUN
crl-14888	142	15	departments	department	NOUN
crl-14888	142	16	,	,	PUNCT
crl-14888	142	17	although	although	SCONJ
crl-14888	142	18	there	there	PRON
crl-14888	142	19	is	be	VERB
crl-14888	142	20	no	no	DET
crl-14888	142	21	evidence	evidence	NOUN
crl-14888	142	22	to	to	PART
crl-14888	142	23	suggest	suggest	VERB
crl-14888	142	24	that	that	SCONJ
crl-14888	142	25	they	they	PRON
crl-14888	142	26	are	be	AUX
crl-14888	142	27	not	not	PART
crl-14888	142	28	.	.	PUNCT
crl-14888	143	1	17	17	NUM
crl-14888	143	2	what	what	PRON
crl-14888	143	3	we	we	PRON
crl-14888	143	4	learned	learn	VERB
crl-14888	143	5	:	:	PUNCT
crl-14888	143	6	of	of	ADP
crl-14888	143	7	the	the	DET
crl-14888	143	8	sixty	sixty	NUM
crl-14888	143	9	-	-	PUNCT
crl-14888	143	10	seven	seven	NUM
crl-14888	143	11	academic	academic	ADJ
crl-14888	143	12	libraries	library	NOUN
crl-14888	143	13	that	that	PRON
crl-14888	143	14	had	have	AUX
crl-14888	143	15	already	already	ADV
crl-14888	143	16	participated	participate	VERB
crl-14888	143	17	in	in	ADP
crl-14888	143	18	this	this	DET
crl-14888	143	19	program	program	NOUN
crl-14888	143	20	,	,	PUNCT
crl-14888	143	21	twenty	twenty	NUM
crl-14888	143	22	-	-	PUNCT
crl-14888	143	23	two	two	NUM
crl-14888	143	24	were	be	AUX
crl-14888	143	25	in	in	ADP
crl-14888	143	26	our	our	PRON
crl-14888	143	27	same	same	ADJ
crl-14888	143	28	size	size	NOUN
crl-14888	143	29	category	category	NOUN
crl-14888	143	30	-	-	PUNCT
crl-14888	143	31	medium	medium	ADJ
crl-14888	143	32	-	-	PUNCT
crl-14888	143	33	sized	sized	ADJ
crl-14888	143	34	libraries	library	NOUN
crl-14888	143	35	holding	hold	VERB
crl-14888	143	36	500,000999,999	500,000999,999	NUM
crl-14888	143	37	volumes	volume	NOUN
crl-14888	143	38	.	.	PUNCT
crl-14888	144	1	the	the	DET
crl-14888	144	2	survey	survey	NOUN
crl-14888	144	3	results	result	NOUN
crl-14888	144	4	allowed	allow	VERB
crl-14888	144	5	us	we	PRON
crl-14888	144	6	to	to	PART
crl-14888	144	7	compare	compare	VERB
crl-14888	144	8	our	our	PRON
crl-14888	144	9	library	library	NOUN
crl-14888	144	10	's	's	PART
crl-14888	144	11	performance	performance	NOUN
crl-14888	144	12	with	with	ADP
crl-14888	144	13	the	the	DET
crl-14888	144	14	averaged	average	VERB
crl-14888	144	15	scores	score	NOUN
crl-14888	144	16	of	of	ADP
crl-14888	144	17	these	these	DET
crl-14888	144	18	other	other	ADJ
crl-14888	144	19	twenty	twenty	NUM
crl-14888	144	20	-	-	PUNCT
crl-14888	144	21	two	two	NUM
crl-14888	144	22	academic	academic	ADJ
crl-14888	144	23	libraries	library	NOUN
crl-14888	144	24	,	,	PUNCT
crl-14888	144	25	as	as	ADV
crl-14888	144	26	well	well	ADV
crl-14888	144	27	as	as	ADP
crl-14888	144	28	with	with	ADP
crl-14888	144	29	the	the	DET
crl-14888	144	30	averaged	average	VERB
crl-14888	144	31	scores	score	NOUN
crl-14888	144	32	of	of	ADP
crl-14888	144	33	all	all	DET
crl-14888	144	34	sixty	sixty	NUM
crl-14888	144	35	-	-	PUNCT
crl-14888	144	36	seven	seven	NUM
crl-14888	144	37	participating	participate	VERB
crl-14888	144	38	academic	academic	ADJ
crl-14888	144	39	libraries	library	NOUN
crl-14888	144	40	.	.	PUNCT
crl-14888	145	1	especially	especially	ADV
crl-14888	145	2	interesting	interesting	ADJ
crl-14888	145	3	was	be	AUX
crl-14888	145	4	the	the	DET
crl-14888	145	5	data	datum	NOUN
crl-14888	145	6	that	that	PRON
crl-14888	145	7	allowed	allow	VERB
crl-14888	145	8	us	we	PRON
crl-14888	145	9	to	to	PART
crl-14888	145	10	compare	compare	VERB
crl-14888	145	11	our	our	PRON
crl-14888	145	12	scores	score	NOUN
crl-14888	145	13	using	use	VERB
crl-14888	145	14	quality	quality	NOUN
crl-14888	145	15	to	to	PART
crl-14888	145	16	improve	improve	VERB
crl-14888	145	17	reference	reference	NOUN
crl-14888	145	18	services	service	NOUN
crl-14888	145	19	217	217	NUM
crl-14888	145	20	with	with	ADP
crl-14888	145	21	those	those	PRON
crl-14888	145	22	of	of	ADP
crl-14888	145	23	the	the	DET
crl-14888	145	24	academic	academic	ADJ
crl-14888	145	25	library	library	NOUN
crl-14888	145	26	which	which	PRON
crl-14888	145	27	had	have	AUX
crl-14888	145	28	received	receive	VERB
crl-14888	145	29	the	the	DET
crl-14888	145	30	highest	high	ADJ
crl-14888	145	31	score	score	NOUN
crl-14888	145	32	on	on	ADP
crl-14888	145	33	patron	patron	NOUN
crl-14888	145	34	satisfaction	satisfaction	NOUN
crl-14888	145	35	.	.	PUNCT
crl-14888	146	1	patron	patron	NOUN
crl-14888	146	2	satisfaction	satisfaction	NOUN
crl-14888	146	3	was	be	AUX
crl-14888	146	4	based	base	VERB
crl-14888	146	5	on	on	ADP
crl-14888	146	6	the	the	DET
crl-14888	146	7	patrons	patron	NOUN
crl-14888	146	8	answering	answer	VERB
crl-14888	146	9	that	that	SCONJ
crl-14888	146	10	they	they	PRON
crl-14888	146	11	had	have	AUX
crl-14888	146	12	found	find	VERB
crl-14888	146	13	exactly	exactly	ADV
crl-14888	146	14	what	what	PRON
crl-14888	146	15	was	be	AUX
crl-14888	146	16	wanted	want	VERB
crl-14888	146	17	and	and	CCONJ
crl-14888	146	18	were	be	AUX
crl-14888	146	19	completely	completely	ADV
crl-14888	146	20	satisfied	satisfied	ADJ
crl-14888	146	21	.	.	PUNCT
crl-14888	147	1	in	in	ADP
crl-14888	147	2	addition	addition	NOUN
crl-14888	147	3	to	to	ADP
crl-14888	147	4	providing	provide	VERB
crl-14888	147	5	valuable	valuable	ADJ
crl-14888	147	6	insights	insight	NOUN
crl-14888	147	7	into	into	ADP
crl-14888	147	8	our	our	PRON
crl-14888	147	9	reference	reference	NOUN
crl-14888	147	10	service	service	NOUN
crl-14888	147	11	,	,	PUNCT
crl-14888	147	12	the	the	DET
crl-14888	147	13	survey	survey	NOUN
crl-14888	147	14	results	result	NOUN
crl-14888	147	15	confirmed	confirm	VERB
crl-14888	147	16	what	what	PRON
crl-14888	147	17	we	we	PRON
crl-14888	147	18	already	already	ADV
crl-14888	147	19	knew	know	VERB
crl-14888	147	20	-	-	PUNCT
crl-14888	147	21	because	because	SCONJ
crl-14888	147	22	our	our	PRON
crl-14888	147	23	desk	desk	NOUN
crl-14888	147	24	was	be	AUX
crl-14888	147	25	so	so	ADV
crl-14888	147	26	busy	busy	ADJ
crl-14888	147	27	,	,	PUNCT
crl-14888	147	28	we	we	PRON
crl-14888	147	29	were	be	AUX
crl-14888	147	30	unable	unable	ADJ
crl-14888	147	31	to	to	PART
crl-14888	147	32	give	give	VERB
crl-14888	147	33	patrons	patron	NOUN
crl-14888	147	34	as	as	ADV
crl-14888	147	35	much	much	ADJ
crl-14888	147	36	assistance	assistance	NOUN
crl-14888	147	37	as	as	SCONJ
crl-14888	147	38	they	they	PRON
crl-14888	147	39	felt	feel	VERB
crl-14888	147	40	they	they	PRON
crl-14888	147	41	needed	need	VERB
crl-14888	147	42	.	.	PUNCT
crl-14888	148	1	the	the	DET
crl-14888	148	2	results	result	NOUN
crl-14888	148	3	of	of	ADP
crl-14888	148	4	our	our	PRON
crl-14888	148	5	survey	survey	NOUN
crl-14888	148	6	provided	provide	VERB
crl-14888	148	7	a	a	DET
crl-14888	148	8	few	few	ADJ
crl-14888	148	9	surprises	surprise	NOUN
crl-14888	148	10	,	,	PUNCT
crl-14888	148	11	along	along	ADP
crl-14888	148	12	with	with	ADP
crl-14888	148	13	confirming	confirm	VERB
crl-14888	148	14	a	a	DET
crl-14888	148	15	number	number	NOUN
crl-14888	148	16	of	of	ADP
crl-14888	148	17	our	our	PRON
crl-14888	148	18	impressions	impression	NOUN
crl-14888	148	19	about	about	ADP
crl-14888	148	20	our	our	PRON
crl-14888	148	21	reference	reference	NOUN
crl-14888	148	22	service	service	NOUN
crl-14888	148	23	:	:	PUNCT
crl-14888	148	24	•	•	VERB
crl-14888	148	25	our	our	PRON
crl-14888	148	26	reference	reference	NOUN
crl-14888	148	27	department	department	NOUN
crl-14888	148	28	scored	score	VERB
crl-14888	148	29	very	very	ADV
crl-14888	148	30	well	well	ADV
crl-14888	148	31	overall	overall	ADJ
crl-14888	148	32	on	on	ADP
crl-14888	148	33	the	the	DET
crl-14888	148	34	survey	survey	NOUN
crl-14888	148	35	,	,	PUNCT
crl-14888	148	36	but	but	CCONJ
crl-14888	148	37	showed	show	VERB
crl-14888	148	38	a	a	DET
crl-14888	148	39	potential	potential	NOUN
crl-14888	148	40	for	for	ADP
crl-14888	148	41	scoring	score	VERB
crl-14888	148	42	even	even	ADV
crl-14888	148	43	higher	high	ADJ
crl-14888	148	44	.	.	PUNCT
crl-14888	149	1	•	•	VERB
crl-14888	149	2	our	our	PRON
crl-14888	149	3	patrons	patron	NOUN
crl-14888	149	4	felt	feel	VERB
crl-14888	149	5	that	that	SCONJ
crl-14888	149	6	librarians	librarians	PROPN
crl-14888	149	7	were	be	AUX
crl-14888	149	8	courteous	courteous	ADJ
crl-14888	149	9	and	and	CCONJ
crl-14888	149	10	appeared	appear	VERB
crl-14888	149	11	knowledgeable	knowledgeable	ADJ
crl-14888	149	12	.	.	PUNCT
crl-14888	150	1	interestingly	interestingly	ADV
crl-14888	150	2	enough	enough	ADV
crl-14888	150	3	,	,	PUNCT
crl-14888	150	4	the	the	DET
crl-14888	150	5	busier	busy	ADJ
crl-14888	150	6	we	we	PRON
crl-14888	150	7	were	be	AUX
crl-14888	150	8	,	,	PUNCT
crl-14888	150	9	the	the	PRON
crl-14888	150	10	better	well	ADJ
crl-14888	150	11	the	the	DET
crl-14888	150	12	patrons	patron	NOUN
crl-14888	150	13	perceived	perceive	VERB
crl-14888	150	14	what	what	PRON
crl-14888	150	15	we	we	PRON
crl-14888	150	16	were	be	AUX
crl-14888	150	17	doing	do	VERB
crl-14888	150	18	.	.	PUNCT
crl-14888	151	1	•	•	VERB
crl-14888	151	2	our	our	PRON
crl-14888	151	3	patrons	patron	NOUN
crl-14888	151	4	were	be	AUX
crl-14888	151	5	very	very	ADV
crl-14888	151	6	aware	aware	ADJ
crl-14888	151	7	of	of	ADP
crl-14888	151	8	the	the	DET
crl-14888	151	9	fact	fact	NOUN
crl-14888	151	10	that	that	SCONJ
crl-14888	151	11	we	we	PRON
crl-14888	151	12	were	be	AUX
crl-14888	151	13	often	often	ADV
crl-14888	151	14	extremely	extremely	ADV
crl-14888	151	15	busy	busy	ADJ
crl-14888	151	16	at	at	ADP
crl-14888	151	17	the	the	DET
crl-14888	151	18	desk	desk	NOUN
crl-14888	151	19	since	since	SCONJ
crl-14888	151	20	they	they	PRON
crl-14888	151	21	indicated	indicate	VERB
crl-14888	151	22	that	that	SCONJ
crl-14888	151	23	they	they	PRON
crl-14888	151	24	frequently	frequently	ADV
crl-14888	151	25	received	receive	VERB
crl-14888	151	26	too	too	ADV
crl-14888	151	27	little	little	ADJ
crl-14888	151	28	time	time	NOUN
crl-14888	151	29	and	and	CCONJ
crl-14888	151	30	help	help	VERB
crl-14888	151	31	.	.	PUNCT
crl-14888	152	1	•	•	PROPN
crl-14888	152	2	librarians	librarian	NOUN
crl-14888	152	3	indicated	indicate	VERB
crl-14888	152	4	that	that	SCONJ
crl-14888	152	5	our	our	PRON
crl-14888	152	6	patrons	patron	NOUN
crl-14888	152	7	seemed	seem	VERB
crl-14888	152	8	to	to	PART
crl-14888	152	9	need	need	VERB
crl-14888	152	10	a	a	DET
crl-14888	152	11	lot	lot	NOUN
crl-14888	152	12	of	of	ADP
crl-14888	152	13	extra	extra	ADJ
crl-14888	152	14	helpmore	helpmore	NOUN
crl-14888	152	15	direction	direction	NOUN
crl-14888	152	16	and	and	CCONJ
crl-14888	152	17	attention	attention	NOUN
crl-14888	152	18	than	than	ADP
crl-14888	152	19	other	other	ADJ
crl-14888	152	20	academic	academic	ADJ
crl-14888	152	21	libraries	library	NOUN
crl-14888	152	22	in	in	ADP
crl-14888	152	23	the	the	DET
crl-14888	152	24	program	program	NOUN
crl-14888	152	25	.	.	PUNCT
crl-14888	153	1	•	•	VERB
crl-14888	153	2	our	our	PRON
crl-14888	153	3	reference	reference	NOUN
crl-14888	153	4	department	department	NOUN
crl-14888	153	5	scored	score	VERB
crl-14888	153	6	higher	higher	ADV
crl-14888	153	7	on	on	ADP
crl-14888	153	8	being	be	AUX
crl-14888	153	9	helpful	helpful	ADJ
crl-14888	153	10	to	to	PART
crl-14888	153	11	graduate	graduate	VERB
crl-14888	153	12	students	student	NOUN
crl-14888	153	13	than	than	ADP
crl-14888	153	14	to	to	ADP
crl-14888	153	15	undergraduates	undergraduate	NOUN
crl-14888	153	16	.	.	PUNCT
crl-14888	154	1	•	•	INTJ
crl-14888	154	2	we	we	PRON
crl-14888	154	3	spent	spend	VERB
crl-14888	154	4	less	less	ADJ
crl-14888	154	5	time	time	NOUN
crl-14888	154	6	answering	answer	VERB
crl-14888	154	7	each	each	DET
crl-14888	154	8	question	question	NOUN
crl-14888	154	9	than	than	ADP
crl-14888	154	10	the	the	DET
crl-14888	154	11	average	average	ADJ
crl-14888	154	12	amount	amount	NOUN
crl-14888	154	13	of	of	ADP
crl-14888	154	14	time	time	NOUN
crl-14888	154	15	spent	spend	VERB
crl-14888	154	16	by	by	ADP
crl-14888	154	17	other	other	ADJ
crl-14888	154	18	academic	academic	ADJ
crl-14888	154	19	libraries	library	NOUN
crl-14888	154	20	.	.	PUNCT
crl-14888	155	1	•	•	VERB
crl-14888	155	2	our	our	PRON
crl-14888	155	3	two	two	NUM
crl-14888	155	4	highest	high	ADJ
crl-14888	155	5	user	user	NOUN
crl-14888	155	6	groups	group	NOUN
crl-14888	155	7	by	by	ADP
crl-14888	155	8	a	a	DET
crl-14888	155	9	large	large	ADJ
crl-14888	155	10	margin	margin	NOUN
crl-14888	155	11	were	be	AUX
crl-14888	155	12	freshmen	freshman	NOUN
crl-14888	155	13	and	and	CCONJ
crl-14888	155	14	graduate	graduate	NOUN
crl-14888	155	15	students	student	NOUN
crl-14888	155	16	,	,	PUNCT
crl-14888	155	17	contrary	contrary	ADJ
crl-14888	155	18	to	to	ADP
crl-14888	155	19	our	our	PRON
crl-14888	155	20	impression	impression	NOUN
crl-14888	155	21	that	that	SCONJ
crl-14888	155	22	upper	upper	ADJ
crl-14888	155	23	-	-	PUNCT
crl-14888	155	24	level	level	NOUN
crl-14888	155	25	undergraduate	undergraduate	NOUN
crl-14888	155	26	students	student	NOUN
crl-14888	155	27	were	be	AUX
crl-14888	155	28	our	our	PRON
crl-14888	155	29	biggest	big	ADJ
crl-14888	155	30	users	user	NOUN
crl-14888	155	31	.	.	PUNCT
crl-14888	156	1	in	in	ADP
crl-14888	156	2	addition	addition	NOUN
crl-14888	156	3	to	to	ADP
crl-14888	156	4	providing	provide	VERB
crl-14888	156	5	valuable	valuable	ADJ
crl-14888	156	6	insights	insight	NOUN
crl-14888	156	7	into	into	ADP
crl-14888	156	8	our	our	PRON
crl-14888	156	9	reference	reference	NOUN
crl-14888	156	10	service	service	NOUN
crl-14888	156	11	,	,	PUNCT
crl-14888	156	12	the	the	DET
crl-14888	156	13	survey	survey	NOUN
crl-14888	156	14	results	result	NOUN
crl-14888	156	15	confirmed	confirm	VERB
crl-14888	156	16	what	what	PRON
crl-14888	156	17	we	we	PRON
crl-14888	156	18	already	already	ADV
crl-14888	156	19	knew	know	VERB
crl-14888	156	20	-	-	PUNCT
crl-14888	156	21	because	because	SCONJ
crl-14888	156	22	our	our	PRON
crl-14888	156	23	desk	desk	NOUN
crl-14888	156	24	was	be	AUX
crl-14888	156	25	so	so	ADV
crl-14888	156	26	busy	busy	ADJ
crl-14888	156	27	,	,	PUNCT
crl-14888	156	28	we	we	PRON
crl-14888	156	29	were	be	AUX
crl-14888	156	30	unable	unable	ADJ
crl-14888	156	31	to	to	PART
crl-14888	156	32	give	give	VERB
crl-14888	156	33	patrons	patron	NOUN
crl-14888	156	34	as	as	ADV
crl-14888	156	35	much	much	ADJ
crl-14888	156	36	assistance	assistance	NOUN
crl-14888	156	37	as	as	SCONJ
crl-14888	156	38	they	they	PRON
crl-14888	156	39	felt	feel	VERB
crl-14888	156	40	they	they	PRON
crl-14888	156	41	needed	need	VERB
crl-14888	156	42	.	.	PUNCT
crl-14888	157	1	in	in	ADP
crl-14888	157	2	fact	fact	NOUN
crl-14888	157	3	,	,	PUNCT
crl-14888	157	4	according	accord	VERB
crl-14888	157	5	to	to	ADP
crl-14888	157	6	bunge	bunge	NOUN
crl-14888	157	7	and	and	CCONJ
crl-14888	157	8	murfin	murfin	NOUN
crl-14888	157	9	,	,	PUNCT
crl-14888	157	10	"	"	PUNCT
crl-14888	157	11	the	the	DET
crl-14888	157	12	librarian	librarian	NOUN
crl-14888	157	13	's	's	PART
crl-14888	157	14	report	report	NOUN
crl-14888	157	15	of	of	ADP
crl-14888	157	16	being	be	AUX
crl-14888	157	17	busy	busy	ADJ
crl-14888	157	18	is	be	AUX
crl-14888	157	19	the	the	DET
crl-14888	157	20	single	single	ADJ
crl-14888	157	21	largest	large	ADJ
crl-14888	157	22	factor	factor	NOUN
crl-14888	157	23	associated	associate	VERB
crl-14888	157	24	with	with	ADP
crl-14888	157	25	failure	failure	NOUN
crl-14888	157	26	"	"	PUNCT
crl-14888	157	27	in	in	ADP
crl-14888	157	28	eliciting	elicit	VERB
crl-14888	157	29	patron	patron	NOUN
crl-14888	157	30	satisfaction	satisfaction	NOUN
crl-14888	157	31	with	with	ADP
crl-14888	157	32	service.18	service.18	NOUN
crl-14888	157	33	obviously	obviously	ADV
crl-14888	157	34	,	,	PUNCT
crl-14888	157	35	this	this	PRON
crl-14888	157	36	emerged	emerge	VERB
crl-14888	157	37	as	as	ADP
crl-14888	157	38	a	a	DET
crl-14888	157	39	critical	critical	ADJ
crl-14888	157	40	area	area	NOUN
crl-14888	157	41	for	for	ADP
crl-14888	157	42	improvement	improvement	NOUN
crl-14888	157	43	in	in	ADP
crl-14888	157	44	our	our	PRON
crl-14888	157	45	reference	reference	NOUN
crl-14888	157	46	service	service	NOUN
crl-14888	157	47	.	.	PUNCT
crl-14888	158	1	reference	reference	NOUN
crl-14888	158	2	automation	automation	NOUN
crl-14888	158	3	quality	quality	NOUN
crl-14888	158	4	circle	circle	NOUN
crl-14888	158	5	what	what	PRON
crl-14888	158	6	we	we	PRON
crl-14888	158	7	did	do	VERB
crl-14888	158	8	:	:	PUNCT
crl-14888	158	9	a	a	DET
crl-14888	158	10	fourth	fourth	ADJ
crl-14888	158	11	approach	approach	NOUN
crl-14888	158	12	to	to	ADP
crl-14888	158	13	improving	improve	VERB
crl-14888	158	14	reference	reference	NOUN
crl-14888	158	15	service	service	NOUN
crl-14888	158	16	was	be	AUX
crl-14888	158	17	to	to	PART
crl-14888	158	18	find	find	VERB
crl-14888	158	19	out	out	ADP
crl-14888	158	20	what	what	PRON
crl-14888	158	21	the	the	DET
crl-14888	158	22	reference	reference	NOUN
crl-14888	158	23	librarians	librarian	NOUN
crl-14888	158	24	'	'	PART
crl-14888	158	25	needs	need	NOUN
crl-14888	158	26	were	be	AUX
crl-14888	158	27	-	-	PUNCT
crl-14888	158	28	what	what	PRON
crl-14888	158	29	would	would	AUX
crl-14888	158	30	empower	empower	VERB
crl-14888	158	31	us	we	PRON
crl-14888	158	32	and	and	CCONJ
crl-14888	158	33	enable	enable	VERB
crl-14888	158	34	us	we	PRON
crl-14888	158	35	to	to	PART
crl-14888	158	36	do	do	VERB
crl-14888	158	37	our	our	PRON
crl-14888	158	38	job	job	NOUN
crl-14888	158	39	better	well	ADV
crl-14888	158	40	?	?	PUNCT
crl-14888	159	1	durfng	durfng	VERB
crl-14888	159	2	the	the	DET
crl-14888	159	3	spring	spring	NOUN
crl-14888	159	4	semester	semester	NOUN
crl-14888	159	5	of	of	ADP
crl-14888	159	6	1992	1992	NUM
crl-14888	159	7	the	the	DET
crl-14888	159	8	reference	reference	NOUN
crl-14888	159	9	area	area	NOUN
crl-14888	159	10	of	of	ADP
crl-14888	159	11	the	the	DET
crl-14888	159	12	library	library	NOUN
crl-14888	159	13	was	be	AUX
crl-14888	159	14	experiencing	experience	VERB
crl-14888	159	15	severe	severe	ADJ
crl-14888	159	16	growing	grow	VERB
crl-14888	159	17	pains	pain	NOUN
crl-14888	159	18	.	.	PUNCT
crl-14888	160	1	technology	technology	NOUN
crl-14888	160	2	was	be	AUX
crl-14888	160	3	being	be	AUX
crl-14888	160	4	added	add	VERB
crl-14888	160	5	at	at	ADP
crl-14888	160	6	an	an	DET
crl-14888	160	7	alarming	alarming	ADJ
crl-14888	160	8	rate	rate	NOUN
crl-14888	160	9	.	.	PUNCT
crl-14888	161	1	reference	reference	NOUN
crl-14888	161	2	librarians	librarian	NOUN
crl-14888	161	3	frequently	frequently	ADV
crl-14888	161	4	did	do	AUX
crl-14888	161	5	not	not	PART
crl-14888	161	6	have	have	VERB
crl-14888	161	7	time	time	NOUN
crl-14888	161	8	to	to	PART
crl-14888	161	9	learn	learn	VERB
crl-14888	161	10	to	to	PART
crl-14888	161	11	use	use	VERB
crl-14888	161	12	the	the	DET
crl-14888	161	13	new	new	ADJ
crl-14888	161	14	computerized	computerized	ADJ
crl-14888	161	15	resources	resource	NOUN
crl-14888	161	16	before	before	SCONJ
crl-14888	161	17	these	these	DET
crl-14888	161	18	products	product	NOUN
crl-14888	161	19	were	be	AUX
crl-14888	161	20	made	make	VERB
crl-14888	161	21	available	available	ADJ
crl-14888	161	22	to	to	ADP
crl-14888	161	23	patrons	patron	NOUN
crl-14888	161	24	.	.	PUNCT
crl-14888	162	1	one	one	NUM
crl-14888	162	2	reference	reference	NOUN
crl-14888	162	3	librarian	librarian	NOUN
crl-14888	162	4	suggested	suggest	VERB
crl-14888	162	5	that	that	SCONJ
crl-14888	162	6	'	'	PUNCT
crl-14888	162	7	ye	ye	INTJ
crl-14888	162	8	try	try	VERB
crl-14888	162	9	a	a	DET
crl-14888	162	10	quality	quality	NOUN
crl-14888	162	11	circle	circle	NOUN
crl-14888	162	12	approach	approach	NOUN
crl-14888	162	13	to	to	ADP
crl-14888	162	14	addressing	address	VERB
crl-14888	162	15	problems	problem	NOUN
crl-14888	162	16	resulting	result	VERB
crl-14888	162	17	from	from	ADP
crl-14888	162	18	our	our	PRON
crl-14888	162	19	perceived	perceive	VERB
crl-14888	162	20	"	"	PUNCT
crl-14888	162	21	technology	technology	NOUN
crl-14888	162	22	overload	overload	NOUN
crl-14888	162	23	.	.	PUNCT
crl-14888	162	24	"	"	PUNCT
crl-14888	163	1	the	the	DET
crl-14888	163	2	idea	idea	NOUN
crl-14888	163	3	of	of	ADP
crl-14888	163	4	quality	quality	NOUN
crl-14888	163	5	circles	circle	NOUN
crl-14888	163	6	is	be	AUX
crl-14888	163	7	based	base	VERB
crl-14888	163	8	on	on	ADP
crl-14888	163	9	the	the	DET
crl-14888	163	10	teachings	teaching	NOUN
crl-14888	163	11	of	of	ADP
crl-14888	163	12	w.	w.	PROPN
crl-14888	163	13	edwards	edwards	PROPN
crl-14888	163	14	deming	deming	PROPN
crl-14888	163	15	and	and	CCONJ
crl-14888	163	16	j.	j.	PROPN
crl-14888	163	17	m.	m.	PROPN
crl-14888	163	18	juran	juran	PROPN
crl-14888	163	19	.	.	PUNCT
crl-14888	164	1	a	a	DET
crl-14888	164	2	quality	quality	NOUN
crl-14888	164	3	circle	circle	NOUN
crl-14888	164	4	is	be	AUX
crl-14888	164	5	"	"	PUNCT
crl-14888	164	6	a	a	DET
crl-14888	164	7	small	small	ADJ
crl-14888	164	8	group	group	NOUN
crl-14888	164	9	of	of	ADP
crl-14888	164	10	employees	employee	NOUN
crl-14888	164	11	and	and	CCONJ
crl-14888	164	12	their	their	PRON
crl-14888	164	13	supervisor	supervisor	NOUN
crl-14888	164	14	from	from	ADP
crl-14888	164	15	the	the	DET
crl-14888	164	16	same	same	ADJ
crl-14888	164	17	work	work	NOUN
crl-14888	164	18	area	area	NOUN
crl-14888	164	19	,	,	PUNCT
crl-14888	164	20	who	who	PRON
crl-14888	164	21	voluntarily	voluntarily	ADV
crl-14888	164	22	meet	meet	VERB
crl-14888	164	23	on	on	ADP
crl-14888	164	24	a	a	DET
crl-14888	164	25	regular	regular	ADJ
crl-14888	164	26	basis	basis	NOUN
crl-14888	164	27	to	to	PART
crl-14888	164	28	study	study	VERB
crl-14888	164	29	quality	quality	NOUN
crl-14888	164	30	control	control	NOUN
crl-14888	164	31	and	and	CCONJ
crl-14888	164	32	productivity	productivity	NOUN
crl-14888	164	33	improvement	improvement	NOUN
crl-14888	164	34	techniques	technique	NOUN
crl-14888	164	35	,	,	PUNCT
crl-14888	164	36	to	to	PART
crl-14888	164	37	apply	apply	VERB
crl-14888	164	38	these	these	DET
crl-14888	164	39	techniques	technique	NOUN
crl-14888	164	40	to	to	PART
crl-14888	164	41	identify	identify	VERB
crl-14888	164	42	and	and	CCONJ
crl-14888	164	43	solve	solve	VERB
crl-14888	164	44	work	work	NOUN
crl-14888	164	45	-	-	PUNCT
crl-14888	164	46	related	relate	VERB
crl-14888	164	47	problems	problem	NOUN
crl-14888	164	48	,	,	PUNCT
crl-14888	164	49	to	to	PART
crl-14888	164	50	present	present	VERB
crl-14888	164	51	their	their	PRON
crl-14888	164	52	solutions	solution	NOUN
crl-14888	164	53	to	to	ADP
crl-14888	164	54	management	management	NOUN
crl-14888	164	55	for	for	ADP
crl-14888	164	56	approval	approval	NOUN
crl-14888	164	57	,	,	PUNCT
crl-14888	164	58	and	and	CCONJ
crl-14888	164	59	to	to	PART
crl-14888	164	60	monitor	monitor	VERB
crl-14888	164	61	the	the	DET
crl-14888	164	62	implementation	implementation	NOUN
crl-14888	164	63	of	of	ADP
crl-14888	164	64	these	these	DET
crl-14888	164	65	solutions	solution	NOUN
crl-14888	164	66	to	to	PART
crl-14888	164	67	ensure	ensure	VERB
crl-14888	164	68	that	that	SCONJ
crl-14888	164	69	they	they	PRON
crl-14888	164	70	work	work	VERB
crl-14888	164	71	.	.	PUNCT
crl-14888	164	72	"	"	PUNCT
crl-14888	165	1	19	19	NUM
crl-14888	165	2	basically	basically	ADV
crl-14888	165	3	,	,	PUNCT
crl-14888	165	4	"	"	PUNCT
crl-14888	165	5	quality	quality	NOUN
crl-14888	165	6	circles	circle	NOUN
crl-14888	165	7	teach	teach	VERB
crl-14888	165	8	people	people	NOUN
crl-14888	165	9	to	to	PART
crl-14888	165	10	break	break	VERB
crl-14888	165	11	a	a	DET
crl-14888	165	12	problem	problem	NOUN
crl-14888	165	13	or	or	CCONJ
crl-14888	165	14	process	process	VERB
crl-14888	165	15	down	down	ADP
crl-14888	165	16	into	into	ADP
crl-14888	165	17	small	small	ADJ
crl-14888	165	18	components	component	NOUN
crl-14888	165	19	.	.	PUNCT
crl-14888	166	1	difficulties	difficulty	NOUN
crl-14888	166	2	that	that	PRON
crl-14888	166	3	may	may	AUX
crl-14888	166	4	have	have	AUX
crl-14888	166	5	developed	develop	VERB
crl-14888	166	6	can	can	AUX
crl-14888	166	7	then	then	ADV
crl-14888	166	8	be	be	AUX
crl-14888	166	9	recognized	recognize	VERB
crl-14888	166	10	,	,	PUNCT
crl-14888	166	11	and	and	CCONJ
crl-14888	166	12	a	a	DET
crl-14888	166	13	solution	solution	NOUN
crl-14888	166	14	(	(	PUNCT
crl-14888	166	15	or	or	CCONJ
crl-14888	166	16	solutions	solution	NOUN
crl-14888	166	17	)	)	PUNCT
crl-14888	166	18	can	can	AUX
crl-14888	166	19	be	be	AUX
crl-14888	166	20	developed	develop	VERB
crl-14888	166	21	.	.	PUNCT
crl-14888	167	1	"20	"20	X
crl-14888	168	1	the	the	DET
crl-14888	168	2	head	head	NOUN
crl-14888	168	3	of	of	ADP
crl-14888	168	4	reference	reference	NOUN
crl-14888	168	5	appointed	appoint	VERB
crl-14888	168	6	four	four	NUM
crl-14888	168	7	librarians	librarian	NOUN
crl-14888	168	8	to	to	ADP
crl-14888	168	9	a	a	DET
crl-14888	168	10	"	"	PUNCT
crl-14888	168	11	reference	reference	NOUN
crl-14888	168	12	automation	automation	NOUN
crl-14888	168	13	quality	quality	NOUN
crl-14888	168	14	circle	circle	NOUN
crl-14888	168	15	,	,	PUNCT
crl-14888	168	16	"	"	PUNCT
crl-14888	168	17	whose	whose	DET
crl-14888	168	18	purpose	purpose	NOUN
crl-14888	168	19	was	be	AUX
crl-14888	168	20	to	to	PART
crl-14888	168	21	anticipate	anticipate	VERB
crl-14888	168	22	and	and	CCONJ
crl-14888	168	23	plan	plan	VERB
crl-14888	168	24	for	for	ADP
crl-14888	168	25	the	the	DET
crl-14888	168	26	effects	effect	NOUN
crl-14888	168	27	of	of	ADP
crl-14888	168	28	new	new	ADJ
crl-14888	168	29	or	or	CCONJ
crl-14888	168	30	revised	revise	VERB
crl-14888	168	31	automation	automation	NOUN
crl-14888	168	32	procedures	procedure	NOUN
crl-14888	168	33	and	and	CCONJ
crl-14888	168	34	equipment	equipment	NOUN
crl-14888	168	35	.	.	PUNCT
crl-14888	169	1	some	some	PRON
crl-14888	169	2	of	of	ADP
crl-14888	169	3	the	the	DET
crl-14888	169	4	ideas	idea	NOUN
crl-14888	169	5	and	and	CCONJ
crl-14888	169	6	solutions	solution	NOUN
crl-14888	169	7	218	218	NUM
crl-14888	169	8	college	college	PROPN
crl-14888	169	9	&	&	CCONJ
crl-14888	169	10	research	research	PROPN
crl-14888	169	11	libraries	librarie	VERB
crl-14888	169	12	the	the	DET
crl-14888	169	13	committee	committee	NOUN
crl-14888	169	14	developed	develop	VERB
crl-14888	169	15	for	for	ADP
crl-14888	169	16	dealing	deal	VERB
crl-14888	169	17	with	with	ADP
crl-14888	169	18	our	our	PRON
crl-14888	169	19	technology	technology	NOUN
crl-14888	169	20	expansion	expansion	NOUN
crl-14888	169	21	included	include	VERB
crl-14888	169	22	:	:	PUNCT
crl-14888	169	23	•	•	VERB
crl-14888	169	24	a	a	DET
crl-14888	169	25	daily	daily	ADJ
crl-14888	169	26	checklist	checklist	NOUN
crl-14888	169	27	for	for	ADP
crl-14888	169	28	the	the	DET
crl-14888	169	29	reference	reference	NOUN
crl-14888	169	30	desk	desk	NOUN
crl-14888	169	31	indicating	indicate	VERB
crl-14888	169	32	which	which	DET
crl-14888	169	33	databases	database	NOUN
crl-14888	169	34	would	would	AUX
crl-14888	169	35	be	be	AUX
crl-14888	169	36	"	"	PUNCT
crl-14888	169	37	down	down	ADV
crl-14888	169	38	for	for	ADP
crl-14888	169	39	repairs	repair	NOUN
crl-14888	169	40	,	,	PUNCT
crl-14888	169	41	"	"	PUNCT
crl-14888	169	42	changes	change	NOUN
crl-14888	169	43	in	in	ADP
crl-14888	169	44	menus	menus	NOUN
crl-14888	169	45	,	,	PUNCT
crl-14888	169	46	software	software	NOUN
crl-14888	169	47	,	,	PUNCT
crl-14888	169	48	location	location	NOUN
crl-14888	169	49	,	,	PUNCT
crl-14888	169	50	etc	etc	X
crl-14888	169	51	.	.	X
crl-14888	170	1	often	often	ADV
crl-14888	170	2	,	,	PUNCT
crl-14888	170	3	the	the	DET
crl-14888	170	4	reference	reference	NOUN
crl-14888	170	5	desk	desk	NOUN
crl-14888	170	6	was	be	AUX
crl-14888	170	7	not	not	PART
crl-14888	170	8	alerted	alert	VERB
crl-14888	170	9	to	to	ADP
crl-14888	170	10	changes	change	NOUN
crl-14888	170	11	and	and	CCONJ
crl-14888	170	12	fine	fine	ADJ
crl-14888	170	13	tuning	tuning	NOUN
crl-14888	170	14	made	make	VERB
crl-14888	170	15	on	on	ADP
crl-14888	170	16	computers	computer	NOUN
crl-14888	170	17	in	in	ADP
crl-14888	170	18	the	the	DET
crl-14888	170	19	reference	reference	NOUN
crl-14888	170	20	area	area	NOUN
crl-14888	170	21	.	.	PUNCT
crl-14888	171	1	•	•	VERB
crl-14888	171	2	a	a	DET
crl-14888	171	3	"	"	PUNCT
crl-14888	171	4	reference	reference	NOUN
crl-14888	171	5	librarian	librarian	ADJ
crl-14888	171	6	survey	survey	NOUN
crl-14888	171	7	"	"	PUNCT
crl-14888	171	8	requesting	request	VERB
crl-14888	171	9	suggestions	suggestion	NOUN
crl-14888	171	10	and	and	CCONJ
crl-14888	171	11	comments	comment	NOUN
crl-14888	171	12	about	about	ADP
crl-14888	171	13	reference	reference	NOUN
crl-14888	171	14	area	area	NOUN
crl-14888	171	15	issues	issue	NOUN
crl-14888	171	16	from	from	ADP
crl-14888	171	17	the	the	DET
crl-14888	171	18	librarians	librarians	PROPN
crl-14888	171	19	working	work	VERB
crl-14888	171	20	at	at	ADP
crl-14888	171	21	the	the	DET
crl-14888	171	22	desk	desk	NOUN
crl-14888	171	23	.	.	PUNCT
crl-14888	172	1	•	•	VERB
crl-14888	172	2	a	a	DET
crl-14888	172	3	"	"	PUNCT
crl-14888	172	4	working	work	VERB
crl-14888	172	5	paper	paper	NOUN
crl-14888	172	6	"	"	PUNCT
crl-14888	172	7	stressing	stress	VERB
crl-14888	172	8	the	the	DET
crl-14888	172	9	need	need	NOUN
crl-14888	172	10	for	for	SCONJ
crl-14888	172	11	the	the	DET
crl-14888	172	12	removal	removal	NOUN
crl-14888	172	13	of	of	ADP
crl-14888	172	14	some	some	DET
crl-14888	172	15	clerical	clerical	ADJ
crl-14888	172	16	tasks	task	NOUN
crl-14888	172	17	being	be	AUX
crl-14888	172	18	performed	perform	VERB
crl-14888	172	19	at	at	ADP
crl-14888	172	20	the	the	DET
crl-14888	172	21	reference	reference	NOUN
crl-14888	172	22	desk	desk	NOUN
crl-14888	172	23	to	to	PART
crl-14888	172	24	allow	allow	VERB
crl-14888	172	25	librarians	librarian	NOUN
crl-14888	172	26	more	more	ADJ
crl-14888	172	27	time	time	NOUN
crl-14888	172	28	to	to	PART
crl-14888	172	29	answer	answer	VERB
crl-14888	172	30	patrons	patron	NOUN
crl-14888	172	31	'	'	PART
crl-14888	172	32	reference	reference	NOUN
crl-14888	172	33	questions	question	NOUN
crl-14888	172	34	.	.	PUNCT
crl-14888	173	1	(	(	PUNCT
crl-14888	173	2	reference	reference	NOUN
crl-14888	173	3	librarians	librarian	NOUN
crl-14888	173	4	serviced	service	VERB
crl-14888	173	5	all	all	DET
crl-14888	173	6	computers	computer	NOUN
crl-14888	173	7	and	and	CCONJ
crl-14888	173	8	printers	printer	NOUN
crl-14888	173	9	in	in	ADP
crl-14888	173	10	the	the	DET
crl-14888	173	11	reference	reference	NOUN
crl-14888	173	12	area	area	NOUN
crl-14888	173	13	,	,	PUNCT
crl-14888	173	14	rebooted	reboot	VERB
crl-14888	173	15	systems	system	NOUN
crl-14888	173	16	that	that	PRON
crl-14888	173	17	were	be	AUX
crl-14888	173	18	not	not	PART
crl-14888	173	19	operating	operate	VERB
crl-14888	173	20	correctly	correctly	ADV
crl-14888	173	21	,	,	PUNCT
crl-14888	173	22	and	and	CCONJ
crl-14888	173	23	served	serve	VERB
crl-14888	173	24	as	as	ADP
crl-14888	173	25	the	the	DET
crl-14888	173	26	central	central	ADJ
crl-14888	173	27	telephone	telephone	NOUN
crl-14888	173	28	switchboard	switchboard	NOUN
crl-14888	173	29	for	for	ADP
crl-14888	173	30	the	the	DET
crl-14888	173	31	entire	entire	ADJ
crl-14888	173	32	library	library	NOUN
crl-14888	173	33	.	.	PUNCT
crl-14888	173	34	)	)	PUNCT
crl-14888	174	1	what	what	PRON
crl-14888	174	2	we	we	PRON
crl-14888	174	3	learned	learn	VERB
crl-14888	174	4	:	:	PUNCT
crl-14888	174	5	when	when	SCONJ
crl-14888	174	6	organizing	organize	VERB
crl-14888	174	7	our	our	PRON
crl-14888	174	8	quality	quality	NOUN
crl-14888	174	9	circle	circle	NOUN
crl-14888	174	10	,	,	PUNCT
crl-14888	174	11	we	we	PRON
crl-14888	174	12	were	be	AUX
crl-14888	174	13	not	not	PART
crl-14888	174	14	aware	aware	ADJ
crl-14888	174	15	of	of	ADP
crl-14888	174	16	one	one	NUM
crl-14888	174	17	of	of	ADP
crl-14888	174	18	the	the	DET
crl-14888	174	19	critical	critical	ADJ
crl-14888	174	20	elements	element	NOUN
crl-14888	174	21	that	that	PRON
crl-14888	174	22	makes	make	VERB
crl-14888	174	23	one	one	NUM
crl-14888	174	24	work	work	NOUN
crl-14888	174	25	-	-	PUNCT
crl-14888	174	26	a	a	DET
crl-14888	174	27	circle	circle	NOUN
crl-14888	174	28	is	be	AUX
crl-14888	174	29	composed	compose	VERB
crl-14888	174	30	of	of	ADP
crl-14888	174	31	a	a	DET
crl-14888	174	32	small	small	ADJ
crl-14888	174	33	group	group	NOUN
crl-14888	174	34	of	of	ADP
crl-14888	174	35	employees	employee	NOUN
crl-14888	174	36	and	and	CCONJ
crl-14888	174	37	their	their	PRON
crl-14888	174	38	supervisor	supervisor	NOUN
crl-14888	174	39	.	.	PUNCT
crl-14888	175	1	our	our	PRON
crl-14888	175	2	supervisor	supervisor	NOUN
crl-14888	175	3	was	be	AUX
crl-14888	175	4	not	not	PART
crl-14888	175	5	a	a	DET
crl-14888	175	6	member	member	NOUN
crl-14888	175	7	of	of	ADP
crl-14888	175	8	the	the	DET
crl-14888	175	9	quality	quality	NOUN
crl-14888	175	10	circle	circle	NOUN
crl-14888	175	11	and	and	CCONJ
crl-14888	175	12	the	the	DET
crl-14888	175	13	ideas	idea	NOUN
crl-14888	175	14	and	and	CCONJ
crl-14888	175	15	suggestions	suggestion	NOUN
crl-14888	175	16	we	we	PRON
crl-14888	175	17	came	come	VERB
crl-14888	175	18	up	up	ADP
crl-14888	175	19	with	with	ADP
crl-14888	175	20	for	for	ADP
crl-14888	175	21	improvement	improvement	NOUN
crl-14888	175	22	were	be	AUX
crl-14888	175	23	not	not	PART
crl-14888	175	24	necessarily	necessarily	ADV
crl-14888	175	25	priorities	priority	NOUN
crl-14888	175	26	for	for	ADP
crl-14888	175	27	the	the	DET
crl-14888	175	28	department	department	NOUN
crl-14888	175	29	head	head	NOUN
crl-14888	175	30	.	.	PUNCT
crl-14888	176	1	eventually	eventually	ADV
crl-14888	176	2	,	,	PUNCT
crl-14888	176	3	the	the	DET
crl-14888	176	4	quality	quality	NOUN
crl-14888	176	5	circle	circle	NOUN
crl-14888	176	6	was	be	AUX
crl-14888	176	7	abandoned	abandon	VERB
crl-14888	176	8	,	,	PUNCT
crl-14888	176	9	but	but	CCONJ
crl-14888	176	10	not	not	PART
crl-14888	176	11	before	before	SCONJ
crl-14888	176	12	at	at	ADV
crl-14888	176	13	least	least	ADV
crl-14888	176	14	one	one	NUM
crl-14888	176	15	significant	significant	ADJ
crl-14888	176	16	improvement	improvement	NOUN
crl-14888	176	17	was	be	AUX
crl-14888	176	18	made	make	VERB
crl-14888	176	19	.	.	PUNCT
crl-14888	177	1	the	the	DET
crl-14888	177	2	head	head	NOUN
crl-14888	177	3	of	of	ADP
crl-14888	177	4	reference	reference	NOUN
crl-14888	177	5	was	be	AUX
crl-14888	177	6	able	able	ADJ
crl-14888	177	7	to	to	PART
crl-14888	177	8	assign	assign	VERB
crl-14888	177	9	two	two	NUM
crl-14888	177	10	student	student	NOUN
crl-14888	177	11	assistants	assistant	NOUN
crl-14888	177	12	to	to	PART
crl-14888	177	13	manage	manage	VERB
crl-14888	177	14	a	a	DET
crl-14888	177	15	"	"	PUNCT
crl-14888	177	16	computer	computer	NOUN
crl-14888	177	17	assistance	assistance	NOUN
crl-14888	177	18	"	"	PUNCT
crl-14888	177	19	desk	desk	NOUN
crl-14888	177	20	during	during	ADP
crl-14888	177	21	some	some	DET
crl-14888	177	22	daytime	daytime	ADJ
crl-14888	177	23	hours	hour	NOUN
crl-14888	177	24	,	,	PUNCT
crl-14888	177	25	and	and	CCONJ
crl-14888	177	26	also	also	ADV
crl-14888	177	27	late	late	ADJ
crl-14888	177	28	hours	hour	NOUN
crl-14888	177	29	after	after	SCONJ
crl-14888	177	30	the	the	DET
crl-14888	177	31	reference	reference	NOUN
crl-14888	177	32	librarians	librarian	NOUN
crl-14888	177	33	had	have	AUX
crl-14888	177	34	left	leave	VERB
crl-14888	177	35	the	the	DET
crl-14888	177	36	desk	desk	NOUN
crl-14888	177	37	.	.	PUNCT
crl-14888	178	1	these	these	DET
crl-14888	178	2	students	student	NOUN
crl-14888	178	3	now	now	ADV
crl-14888	178	4	help	help	VERB
crl-14888	178	5	patrons	patron	NOUN
crl-14888	178	6	with	with	ADP
crl-14888	178	7	paper	paper	NOUN
crl-14888	178	8	jams	jam	NOUN
crl-14888	178	9	and	and	CCONJ
crl-14888	178	10	disabled	disabled	ADJ
crl-14888	178	11	computers	computer	NOUN
crl-14888	178	12	,	,	PUNCT
crl-14888	178	13	and	and	CCONJ
crl-14888	178	14	also	also	ADV
crl-14888	178	15	with	with	ADP
crl-14888	178	16	directional	directional	ADJ
crl-14888	178	17	questions	question	NOUN
crl-14888	178	18	when	when	SCONJ
crl-14888	178	19	possible	possible	ADJ
crl-14888	178	20	.	.	PUNCT
crl-14888	179	1	this	this	PRON
crl-14888	179	2	has	have	AUX
crl-14888	179	3	worked	work	VERB
crl-14888	179	4	out	out	ADP
crl-14888	179	5	extremely	extremely	ADV
crl-14888	179	6	well	well	ADV
crl-14888	179	7	for	for	ADP
crl-14888	179	8	both	both	CCONJ
crl-14888	179	9	the	the	DET
crl-14888	179	10	patrons	patron	NOUN
crl-14888	179	11	and	and	CCONJ
crl-14888	179	12	the	the	DET
crl-14888	179	13	reference	reference	NOUN
crl-14888	179	14	librarians	librarian	VERB
crl-14888	179	15	.	.	PUNCT
crl-14888	180	1	conclusion	conclusion	NOUN
crl-14888	180	2	reference	reference	NOUN
crl-14888	180	3	librarians	librarian	NOUN
crl-14888	180	4	of	of	ADP
crl-14888	180	5	the	the	DET
crl-14888	180	6	1990s	1990	NOUN
crl-14888	180	7	can	can	AUX
crl-14888	180	8	profit	profit	VERB
crl-14888	180	9	from	from	ADP
crl-14888	180	10	implementation	implementation	NOUN
crl-14888	180	11	of	of	ADP
crl-14888	180	12	some	some	PRON
crl-14888	180	13	of	of	ADP
crl-14888	180	14	the	the	DET
crl-14888	180	15	quality	quality	NOUN
crl-14888	180	16	improvement	improvement	NOUN
crl-14888	180	17	techniques	technique	NOUN
crl-14888	180	18	that	that	PRON
crl-14888	180	19	have	have	AUX
crl-14888	180	20	been	be	AUX
crl-14888	180	21	used	use	VERB
crl-14888	180	22	so	so	ADV
crl-14888	180	23	successfully	successfully	ADV
crl-14888	180	24	by	by	ADP
crl-14888	180	25	may1994	may1994	ADJ
crl-14888	180	26	business	business	NOUN
crl-14888	180	27	organizations	organization	NOUN
crl-14888	180	28	.	.	PUNCT
crl-14888	181	1	we	we	PRON
crl-14888	181	2	were	be	AUX
crl-14888	181	3	able	able	ADJ
crl-14888	181	4	to	to	PART
crl-14888	181	5	adapt	adapt	VERB
crl-14888	181	6	some	some	PRON
crl-14888	181	7	of	of	ADP
crl-14888	181	8	these	these	DET
crl-14888	181	9	methodologies	methodology	NOUN
crl-14888	181	10	for	for	ADP
crl-14888	181	11	use	use	NOUN
crl-14888	181	12	at	at	ADP
crl-14888	181	13	the	the	DET
crl-14888	181	14	wichita	wichita	PROPN
crl-14888	181	15	state	state	PROPN
crl-14888	181	16	university	university	PROPN
crl-14888	181	17	library	library	NOUN
crl-14888	181	18	.	.	PUNCT
crl-14888	182	1	many	many	ADJ
crl-14888	182	2	elements	element	NOUN
crl-14888	182	3	of	of	ADP
crl-14888	182	4	the	the	DET
crl-14888	182	5	projects	project	NOUN
crl-14888	182	6	we	we	PRON
crl-14888	182	7	undertook	undertake	VERB
crl-14888	182	8	came	come	VERB
crl-14888	182	9	directly	directly	ADV
crl-14888	182	10	from	from	ADP
crl-14888	182	11	the	the	DET
crl-14888	182	12	writings	writing	NOUN
crl-14888	182	13	of	of	ADP
crl-14888	182	14	deming	deming	PROPN
crl-14888	182	15	,	,	PUNCT
crl-14888	182	16	juran	juran	NOUN
crl-14888	182	17	,	,	PUNCT
crl-14888	182	18	crosby	crosby	NOUN
crl-14888	182	19	and	and	CCONJ
crl-14888	182	20	others	other	NOUN
crl-14888	182	21	in	in	ADP
crl-14888	182	22	the	the	DET
crl-14888	182	23	field	field	NOUN
crl-14888	182	24	.	.	PUNCT
crl-14888	183	1	these	these	DET
crl-14888	183	2	elements	element	NOUN
crl-14888	183	3	included	include	VERB
crl-14888	183	4	:	:	PUNCT
crl-14888	183	5	identifying	identify	VERB
crl-14888	183	6	the	the	DET
crl-14888	183	7	characteristics	characteristic	NOUN
crl-14888	183	8	of	of	ADP
crl-14888	183	9	our	our	PRON
crl-14888	183	10	customers	customer	NOUN
crl-14888	183	11	and	and	CCONJ
crl-14888	183	12	their	their	PRON
crl-14888	183	13	needs	need	NOUN
crl-14888	183	14	;	;	PUNCT
crl-14888	183	15	periodically	periodically	ADV
crl-14888	183	16	evaluating	evaluate	VERB
crl-14888	183	17	our	our	PRON
crl-14888	183	18	service	service	NOUN
crl-14888	183	19	and	and	CCONJ
crl-14888	183	20	identifying	identify	VERB
crl-14888	183	21	limitations	limitation	NOUN
crl-14888	183	22	;	;	PUNCT
crl-14888	183	23	and	and	CCONJ
crl-14888	183	24	promoting	promote	VERB
crl-14888	183	25	pride	pride	NOUN
crl-14888	183	26	and	and	CCONJ
crl-14888	183	27	teamwork	teamwork	NOUN
crl-14888	183	28	through	through	ADP
crl-14888	183	29	employee	employee	NOUN
crl-14888	183	30	involvement	involvement	NOUN
crl-14888	183	31	in	in	ADP
crl-14888	183	32	the	the	DET
crl-14888	183	33	improvement	improvement	NOUN
crl-14888	183	34	process	process	NOUN
crl-14888	183	35	.	.	PUNCT
crl-14888	184	1	we	we	PRON
crl-14888	184	2	have	have	AUX
crl-14888	184	3	also	also	ADV
crl-14888	184	4	addressed	address	VERB
crl-14888	184	5	what	what	PRON
crl-14888	184	6	is	be	AUX
crl-14888	184	7	perhaps	perhaps	ADV
crl-14888	184	8	the	the	DET
crl-14888	184	9	most	most	ADV
crl-14888	184	10	important	important	ADJ
crl-14888	184	11	part	part	NOUN
crl-14888	184	12	of	of	ADP
crl-14888	184	13	any	any	DET
crl-14888	184	14	quality	quality	NOUN
crl-14888	184	15	improvement	improvement	NOUN
crl-14888	184	16	activity	activity	NOUN
crl-14888	184	17	-	-	PUNCT
crl-14888	184	18	making	make	VERB
crl-14888	184	19	improvement	improvement	NOUN
crl-14888	184	20	a	a	DET
crl-14888	184	21	continuous	continuous	ADJ
crl-14888	184	22	process	process	NOUN
crl-14888	184	23	.	.	PUNCT
crl-14888	185	1	after	after	SCONJ
crl-14888	185	2	the	the	DET
crl-14888	185	3	projects	project	NOUN
crl-14888	185	4	described	describe	VERB
crl-14888	185	5	in	in	ADP
crl-14888	185	6	this	this	DET
crl-14888	185	7	paper	paper	NOUN
crl-14888	185	8	were	be	AUX
crl-14888	185	9	completed	complete	VERB
crl-14888	185	10	,	,	PUNCT
crl-14888	185	11	the	the	DET
crl-14888	185	12	library	library	PROPN
crl-14888	185	13	administration	administration	NOUN
crl-14888	185	14	made	make	VERB
crl-14888	185	15	a	a	DET
crl-14888	185	16	commitment	commitment	NOUN
crl-14888	185	17	to	to	ADP
crl-14888	185	18	more	more	ADJ
crl-14888	185	19	than	than	ADP
crl-14888	185	20	double	double	DET
crl-14888	185	21	the	the	DET
crl-14888	185	22	number	number	NOUN
crl-14888	185	23	of	of	ADP
crl-14888	185	24	student	student	NOUN
crl-14888	185	25	assistant	assistant	NOUN
crl-14888	185	26	hours	hour	NOUN
crl-14888	185	27	available	available	ADJ
crl-14888	185	28	at	at	ADP
crl-14888	185	29	the	the	DET
crl-14888	185	30	"	"	PUNCT
crl-14888	185	31	computer	computer	NOUN
crl-14888	185	32	assistance	assistance	NOUN
crl-14888	185	33	"	"	PUNCT
crl-14888	185	34	desk	desk	NOUN
crl-14888	185	35	.	.	PUNCT
crl-14888	186	1	this	this	PRON
crl-14888	186	2	will	will	AUX
crl-14888	186	3	allow	allow	VERB
crl-14888	186	4	reference	reference	NOUN
crl-14888	186	5	librarians	librarian	NOUN
crl-14888	186	6	to	to	PART
crl-14888	186	7	concentrate	concentrate	VERB
crl-14888	186	8	on	on	ADP
crl-14888	186	9	providing	provide	VERB
crl-14888	186	10	patrons	patron	NOUN
crl-14888	186	11	with	with	ADP
crl-14888	186	12	the	the	DET
crl-14888	186	13	additional	additional	ADJ
crl-14888	186	14	time	time	NOUN
crl-14888	186	15	and	and	CCONJ
crl-14888	186	16	attention	attention	NOUN
crl-14888	186	17	we	we	PRON
crl-14888	186	18	now	now	ADV
crl-14888	186	19	know	know	VERB
crl-14888	186	20	they	they	PRON
crl-14888	186	21	need	need	VERB
crl-14888	186	22	.	.	PUNCT
crl-14888	187	1	to	to	PART
crl-14888	187	2	see	see	VERB
crl-14888	187	3	if	if	SCONJ
crl-14888	187	4	this	this	DET
crl-14888	187	5	change	change	NOUN
crl-14888	187	6	produces	produce	VERB
crl-14888	187	7	the	the	DET
crl-14888	187	8	desired	desire	VERB
crl-14888	187	9	effect	effect	NOUN
crl-14888	187	10	,	,	PUNCT
crl-14888	187	11	the	the	DET
crl-14888	187	12	wisconsin	wisconsin	PROPN
crl-14888	187	13	-	-	PUNCT
crl-14888	187	14	ohio	ohio	PROPN
crl-14888	187	15	reference	reference	NOUN
crl-14888	187	16	evaluation	evaluation	NOUN
crl-14888	187	17	program	program	NOUN
crl-14888	187	18	will	will	AUX
crl-14888	187	19	be	be	AUX
crl-14888	187	20	administered	administer	VERB
crl-14888	187	21	again	again	ADV
crl-14888	187	22	within	within	ADP
crl-14888	187	23	the	the	DET
crl-14888	187	24	year	year	NOUN
crl-14888	187	25	.	.	PUNCT
crl-14888	188	1	and	and	CCONJ
crl-14888	188	2	,	,	PUNCT
crl-14888	188	3	in	in	ADP
crl-14888	188	4	order	order	NOUN
crl-14888	188	5	to	to	PART
crl-14888	188	6	more	more	ADV
crl-14888	188	7	fully	fully	ADV
crl-14888	188	8	address	address	VERB
crl-14888	188	9	the	the	DET
crl-14888	188	10	needs	need	NOUN
crl-14888	188	11	of	of	ADP
crl-14888	188	12	lower	low	ADJ
crl-14888	188	13	-	-	PUNCT
crl-14888	188	14	level	level	NOUN
crl-14888	188	15	undergraduate	undergraduate	NOUN
crl-14888	188	16	students	student	NOUN
crl-14888	188	17	-	-	PUNCT
crl-14888	188	18	one	one	NUM
crl-14888	188	19	of	of	ADP
crl-14888	188	20	our	our	PRON
crl-14888	188	21	largest	large	ADJ
crl-14888	188	22	user	user	NOUN
crl-14888	188	23	groups	group	NOUN
crl-14888	188	24	according	accord	VERB
crl-14888	188	25	to	to	ADP
crl-14888	188	26	our	our	PRON
crl-14888	188	27	survey	survey	NOUN
crl-14888	188	28	-	-	PUNCT
crl-14888	188	29	a	a	DET
crl-14888	188	30	new	new	ADJ
crl-14888	188	31	"	"	PUNCT
crl-14888	188	32	undergraduate	undergraduate	ADJ
crl-14888	188	33	services	service	NOUN
crl-14888	188	34	librarian	librarian	PROPN
crl-14888	188	35	"	"	PUNCT
crl-14888	188	36	position	position	NOUN
crl-14888	188	37	has	have	AUX
crl-14888	188	38	been	be	AUX
crl-14888	188	39	established	establish	VERB
crl-14888	188	40	.	.	PUNCT
crl-14888	189	1	we	we	PRON
crl-14888	189	2	have	have	AUX
crl-14888	189	3	also	also	ADV
crl-14888	189	4	addressed	address	VERB
crl-14888	189	5	what	what	PRON
crl-14888	189	6	is	be	AUX
crl-14888	189	7	perhaps	perhaps	ADV
crl-14888	189	8	the	the	DET
crl-14888	189	9	most	most	ADV
crl-14888	189	10	important	important	ADJ
crl-14888	189	11	part	part	NOUN
crl-14888	189	12	of	of	ADP
crl-14888	189	13	any	any	DET
crl-14888	189	14	quality	quality	NOUN
crl-14888	189	15	improvement	improvement	NOUN
crl-14888	189	16	activitymaking	activitymaking	NOUN
crl-14888	189	17	improvement	improvement	NOUN
crl-14888	189	18	a	a	DET
crl-14888	189	19	continuous	continuous	ADJ
crl-14888	189	20	process	process	NOUN
crl-14888	189	21	.	.	PUNCT
crl-14888	190	1	the	the	DET
crl-14888	190	2	reference	reference	NOUN
crl-14888	190	3	department	department	NOUN
crl-14888	190	4	continues	continue	VERB
crl-14888	190	5	to	to	PART
crl-14888	190	6	seek	seek	VERB
crl-14888	190	7	new	new	ADJ
crl-14888	190	8	ways	way	NOUN
crl-14888	190	9	to	to	PART
crl-14888	190	10	reach	reach	VERB
crl-14888	190	11	and	and	CCONJ
crl-14888	190	12	teach	teach	VERB
crl-14888	190	13	users	user	NOUN
crl-14888	190	14	.	.	PUNCT
crl-14888	191	1	the	the	DET
crl-14888	191	2	suggestion	suggestion	NOUN
crl-14888	191	3	box	box	NOUN
crl-14888	191	4	is	be	AUX
crl-14888	191	5	still	still	ADV
crl-14888	191	6	monitored	monitor	VERB
crl-14888	191	7	daily	daily	ADV
crl-14888	191	8	.	.	PUNCT
crl-14888	192	1	and	and	CCONJ
crl-14888	192	2	for	for	ADP
crl-14888	192	3	the	the	DET
crl-14888	192	4	past	past	ADJ
crl-14888	192	5	two	two	NUM
crl-14888	192	6	semesters	semester	NOUN
crl-14888	192	7	,	,	PUNCT
crl-14888	192	8	reference	reference	NOUN
crl-14888	192	9	librarians	librarian	NOUN
crl-14888	192	10	have	have	AUX
crl-14888	192	11	offered	offer	VERB
crl-14888	192	12	one	one	NUM
crl-14888	192	13	-	-	PUNCT
crl-14888	192	14	hour	hour	NOUN
crl-14888	192	15	workshops	workshop	NOUN
crl-14888	192	16	on	on	ADP
crl-14888	192	17	using	use	VERB
crl-14888	192	18	the	the	DET
crl-14888	192	19	many	many	ADJ
crl-14888	192	20	cd	cd	PROPN
crl-14888	192	21	-	-	PUNCT
crl-14888	192	22	rom	rom	NOUN
crl-14888	192	23	resources	resource	NOUN
crl-14888	192	24	available	available	ADJ
crl-14888	192	25	in	in	ADP
crl-14888	192	26	the	the	DET
crl-14888	192	27	library	library	NOUN
crl-14888	192	28	.	.	PUNCT
crl-14888	193	1	these	these	DET
crl-14888	193	2	workshops	workshop	NOUN
crl-14888	193	3	were	be	AUX
crl-14888	193	4	offered	offer	VERB
crl-14888	193	5	at	at	ADP
crl-14888	193	6	a	a	DET
crl-14888	193	7	variety	variety	NOUN
crl-14888	193	8	of	of	ADP
crl-14888	193	9	times	time	NOUN
crl-14888	193	10	each	each	DET
crl-14888	193	11	semester	semester	NOUN
crl-14888	193	12	,	,	PUNCT
crl-14888	193	13	and	and	CCONJ
crl-14888	193	14	,	,	PUNCT
crl-14888	193	15	while	while	SCONJ
crl-14888	193	16	not	not	PART
crl-14888	193	17	attended	attend	VERB
crl-14888	193	18	by	by	ADP
crl-14888	193	19	large	large	ADJ
crl-14888	193	20	groups	group	NOUN
crl-14888	193	21	of	of	ADP
crl-14888	193	22	using	use	VERB
crl-14888	193	23	quality	quality	NOUN
crl-14888	193	24	to	to	PART
crl-14888	193	25	improve	improve	VERB
crl-14888	193	26	reference	reference	NOUN
crl-14888	193	27	services	service	NOUN
crl-14888	193	28	219	219	NUM
crl-14888	193	29	students	student	NOUN
crl-14888	193	30	,	,	PUNCT
crl-14888	193	31	have	have	AUX
crl-14888	193	32	been	be	AUX
crl-14888	193	33	popular	popular	ADJ
crl-14888	193	34	with	with	ADP
crl-14888	193	35	both	both	DET
crl-14888	193	36	librarians	librarian	NOUN
crl-14888	193	37	and	and	CCONJ
crl-14888	193	38	students	student	NOUN
crl-14888	193	39	.	.	PUNCT
crl-14888	194	1	finally	finally	ADV
crl-14888	194	2	,	,	PUNCT
crl-14888	194	3	in	in	ADP
crl-14888	194	4	an	an	DET
crl-14888	194	5	effort	effort	NOUN
crl-14888	194	6	to	to	PART
crl-14888	194	7	keep	keep	VERB
crl-14888	194	8	our	our	PRON
crl-14888	194	9	dialogue	dialogue	NOUN
crl-14888	194	10	on	on	ADP
crl-14888	194	11	reference	reference	NOUN
crl-14888	194	12	service	service	NOUN
crl-14888	194	13	flowing	flow	VERB
crl-14888	194	14	,	,	PUNCT
crl-14888	194	15	the	the	DET
crl-14888	194	16	reference	reference	NOUN
crl-14888	194	17	department	department	NOUN
crl-14888	194	18	will	will	AUX
crl-14888	194	19	soon	soon	ADV
crl-14888	194	20	be	be	AUX
crl-14888	194	21	having	have	VERB
crl-14888	194	22	its	its	PRON
crl-14888	194	23	first	first	ADJ
crl-14888	194	24	''	''	PUNCT
crl-14888	194	25	rethinking	rethink	VERB
crl-14888	194	26	reference	reference	NOUN
crl-14888	194	27	retreat	retreat	NOUN
crl-14888	194	28	.	.	PUNCT
crl-14888	194	29	"	"	PUNCT
crl-14888	195	1	this	this	DET
crl-14888	195	2	half	half	ADJ
crl-14888	195	3	-	-	PUNCT
crl-14888	195	4	day	day	NOUN
crl-14888	195	5	meeting	meeting	NOUN
crl-14888	195	6	will	will	AUX
crl-14888	195	7	allow	allow	VERB
crl-14888	195	8	us	we	PRON
crl-14888	195	9	to	to	PART
crl-14888	195	10	discuss	discuss	VERB
crl-14888	195	11	our	our	PRON
crl-14888	195	12	reference	reference	NOUN
crl-14888	195	13	service	service	NOUN
crl-14888	195	14	in	in	ADP
crl-14888	195	15	depth	depth	NOUN
crl-14888	195	16	,	,	PUNCT
crl-14888	195	17	and	and	CCONJ
crl-14888	195	18	to	to	PART
crl-14888	195	19	build	build	VERB
crl-14888	195	20	on	on	ADP
crl-14888	195	21	our	our	PRON
crl-14888	195	22	improved	improve	VERB
crl-14888	195	23	understanding	understanding	NOUN
crl-14888	195	24	of	of	ADP
crl-14888	195	25	our	our	PRON
crl-14888	195	26	patrons	patron	NOUN
crl-14888	195	27	'	'	PART
crl-14888	195	28	needs	need	NOUN
crl-14888	195	29	in	in	ADP
crl-14888	195	30	order	order	NOUN
crl-14888	195	31	to	to	PART
crl-14888	195	32	develop	develop	VERB
crl-14888	195	33	a	a	DET
crl-14888	195	34	model	model	NOUN
crl-14888	195	35	for	for	ADP
crl-14888	195	36	delivering	deliver	VERB
crl-14888	195	37	to	to	ADP
crl-14888	195	38	them	they	PRON
crl-14888	195	39	the	the	DET
crl-14888	195	40	most	most	ADV
crl-14888	195	41	appropriate	appropriate	ADJ
crl-14888	195	42	high	high	ADJ
crl-14888	195	43	-	-	PUNCT
crl-14888	195	44	quality	quality	NOUN
crl-14888	195	45	reference	reference	NOUN
crl-14888	195	46	services	service	NOUN
crl-14888	195	47	.	.	PUNCT
crl-14888	196	1	references	reference	NOUN
crl-14888	196	2	1	1	NUM
crl-14888	196	3	.	.	PROPN
crl-14888	196	4	standards	standard	NOUN
crl-14888	196	5	and	and	CCONJ
crl-14888	196	6	guidelines	guideline	NOUN
crl-14888	196	7	committee	committee	NOUN
crl-14888	196	8	,	,	PUNCT
crl-14888	196	9	reference	reference	NOUN
crl-14888	196	10	and	and	CCONJ
crl-14888	196	11	adult	adult	NOUN
crl-14888	196	12	services	service	NOUN
crl-14888	196	13	division	division	NOUN
crl-14888	196	14	,	,	PUNCT
crl-14888	196	15	american	american	PROPN
crl-14888	196	16	library	library	PROPN
crl-14888	196	17	association	association	PROPN
crl-14888	196	18	,	,	PUNCT
crl-14888	196	19	"	"	PUNCT
crl-14888	196	20	information	information	NOUN
crl-14888	196	21	services	service	NOUN
crl-14888	196	22	for	for	ADP
crl-14888	196	23	information	information	NOUN
crl-14888	196	24	consumers	consumer	NOUN
crl-14888	196	25	:	:	PUNCT
crl-14888	196	26	guidelines	guideline	NOUN
crl-14888	196	27	for	for	ADP
crl-14888	196	28	providers	provider	NOUN
crl-14888	196	29	,	,	PUNCT
crl-14888	196	30	"	"	PUNCT
crl-14888	196	31	rq	rq	X
crl-14888	196	32	30	30	NUM
crl-14888	196	33	(	(	PUNCT
crl-14888	196	34	winter	winter	NOUN
crl-14888	196	35	1990	1990	NUM
crl-14888	196	36	):	):	PUNCT
crl-14888	196	37	262	262	NUM
crl-14888	196	38	-	-	SYM
crl-14888	196	39	65	65	NUM
crl-14888	196	40	.	.	NUM
crl-14888	197	1	2	2	X
crl-14888	197	2	.	.	PROPN
crl-14888	197	3	james	james	PROPN
crl-14888	197	4	shedlock	shedlock	PROPN
crl-14888	197	5	,	,	PUNCT
crl-14888	197	6	"	"	PUNCT
crl-14888	197	7	defining	define	VERB
crl-14888	197	8	the	the	DET
crl-14888	197	9	quality	quality	NOUN
crl-14888	197	10	of	of	ADP
crl-14888	197	11	medical	medical	ADJ
crl-14888	197	12	reference	reference	NOUN
crl-14888	197	13	service	service	NOUN
crl-14888	197	14	,	,	PUNCT
crl-14888	197	15	"	"	PUNCT
crl-14888	197	16	medical	medical	ADJ
crl-14888	197	17	reference	reference	NOUN
crl-14888	197	18	services	service	NOUN
crl-14888	197	19	quarterly	quarterly	ADJ
crl-14888	197	20	7	7	NUM
crl-14888	197	21	(	(	PUNCT
crl-14888	197	22	1988	1988	NUM
crl-14888	197	23	):	):	PUNCT
crl-14888	197	24	49	49	NUM
crl-14888	197	25	-	-	SYM
crl-14888	197	26	53	53	NUM
crl-14888	197	27	.	.	NUM
crl-14888	197	28	3	3	X
crl-14888	197	29	.	.	X
crl-14888	197	30	michael	michael	PROPN
crl-14888	197	31	barrier	barrier	PROPN
crl-14888	197	32	,	,	PUNCT
crl-14888	197	33	"	"	PUNCT
crl-14888	197	34	small	small	ADJ
crl-14888	197	35	firms	firm	NOUN
crl-14888	197	36	put	put	VERB
crl-14888	197	37	quality	quality	NOUN
crl-14888	197	38	first	first	ADV
crl-14888	197	39	,	,	PUNCT
crl-14888	197	40	"	"	PUNCT
crl-14888	197	41	nation	nation	NOUN
crl-14888	197	42	's	's	PART
crl-14888	197	43	business	business	NOUN
crl-14888	197	44	80	80	NUM
crl-14888	197	45	(	(	PUNCT
crl-14888	197	46	may	may	PROPN
crl-14888	197	47	1992	1992	NUM
crl-14888	197	48	):	):	PUNCT
crl-14888	197	49	22	22	NUM
crl-14888	197	50	.	.	NUM
crl-14888	197	51	4	4	NUM
crl-14888	197	52	..	..	PUNCT
crl-14888	198	1	w.	w.	PROPN
crl-14888	198	2	edwards	edwards	PROPN
crl-14888	198	3	deming	deming	PROPN
crl-14888	198	4	,	,	PUNCT
crl-14888	198	5	out	out	ADP
crl-14888	198	6	of	of	ADP
crl-14888	198	7	the	the	DET
crl-14888	198	8	crisis	crisis	NOUN
crl-14888	198	9	(	(	PUNCT
crl-14888	198	10	cambridge	cambridge	PROPN
crl-14888	198	11	,	,	PUNCT
crl-14888	198	12	mass	mass	PROPN
crl-14888	198	13	.	.	PUNCT
crl-14888	198	14	:	:	PUNCT
crl-14888	198	15	massachusetts	massachusetts	PROPN
crl-14888	198	16	institute	institute	PROPN
crl-14888	198	17	of	of	ADP
crl-14888	198	18	technology	technology	PROPN
crl-14888	198	19	,	,	PUNCT
crl-14888	198	20	center	center	NOUN
crl-14888	198	21	for	for	ADP
crl-14888	198	22	advanced	advanced	ADJ
crl-14888	198	23	engineering	engineering	NOUN
crl-14888	198	24	study	study	NOUN
crl-14888	198	25	,	,	PUNCT
crl-14888	198	26	1986	1986	NUM
crl-14888	198	27	)	)	PUNCT
crl-14888	198	28	,	,	PUNCT
crl-14888	198	29	23	23	NUM
crl-14888	198	30	-	-	SYM
crl-14888	198	31	24	24	NUM
crl-14888	198	32	.	.	NUM
crl-14888	199	1	5	5	X
crl-14888	199	2	.	.	X
crl-14888	199	3	terry	terry	PROPN
crl-14888	199	4	mackey	mackey	PROPN
crl-14888	199	5	and	and	CCONJ
crl-14888	199	6	kitty	kitty	PROPN
crl-14888	199	7	mackey	mackey	NOUN
crl-14888	199	8	,	,	PUNCT
crl-14888	199	9	"	"	PUNCT
crl-14888	199	10	think	think	VERB
crl-14888	199	11	quality	quality	NOUN
crl-14888	199	12	!	!	PUNCT
crl-14888	200	1	the	the	DET
crl-14888	200	2	deming	deming	ADJ
crl-14888	200	3	approach	approach	NOUN
crl-14888	200	4	does	do	AUX
crl-14888	200	5	work	work	VERB
crl-14888	200	6	in	in	ADP
crl-14888	200	7	libraries	library	NOUN
crl-14888	200	8	,	,	PUNCT
crl-14888	200	9	"	"	PUNCT
crl-14888	200	10	library	library	NOUN
crl-14888	200	11	journal117	journal117	PROPN
crl-14888	200	12	(	(	PUNCT
crl-14888	200	13	may	may	AUX
crl-14888	200	14	15	15	NUM
crl-14888	200	15	,	,	PUNCT
crl-14888	200	16	1992	1992	NUM
crl-14888	200	17	):	):	PUNCT
crl-14888	200	18	57	57	NUM
crl-14888	200	19	-	-	SYM
crl-14888	200	20	61	61	NUM
crl-14888	200	21	.	.	NUM
crl-14888	200	22	6	6	NUM
crl-14888	200	23	.	.	PUNCT
crl-14888	200	24	joseph	joseph	PROPN
crl-14888	200	25	m.	m.	PROPN
crl-14888	200	26	juran	juran	PROPN
crl-14888	200	27	,	,	PUNCT
crl-14888	200	28	ed	ed	PROPN
crl-14888	200	29	.	.	PROPN
crl-14888	200	30	,	,	PUNCT
crl-14888	200	31	juran	juran	PROPN
crl-14888	200	32	's	's	PART
crl-14888	200	33	quality	quality	NOUN
crl-14888	200	34	control	control	NOUN
crl-14888	200	35	handbook	handbook	PROPN
crl-14888	200	36	,	,	PUNCT
crl-14888	200	37	4th	4th	ADJ
crl-14888	200	38	ed	ed	NOUN
crl-14888	200	39	.	.	PUNCT
crl-14888	201	1	(	(	PUNCT
crl-14888	201	2	new	new	PROPN
crl-14888	201	3	york	york	PROPN
crl-14888	201	4	:	:	PUNCT
crl-14888	201	5	mcgraw	mcgraw	NOUN
crl-14888	201	6	-	-	PUNCT
crl-14888	201	7	hill	hill	NOUN
crl-14888	201	8	,	,	PUNCT
crl-14888	201	9	1988	1988	NUM
crl-14888	201	10	)	)	PUNCT
crl-14888	201	11	,	,	PUNCT
crl-14888	201	12	2.6	2.6	NUM
crl-14888	201	13	.	.	NUM
crl-14888	202	1	7	7	X
crl-14888	202	2	.	.	PROPN
crl-14888	202	3	charles	charles	PROPN
crl-14888	202	4	d.	d.	PROPN
crl-14888	202	5	zimmerman	zimmerman	PROPN
crl-14888	202	6	iii	iii	PROPN
crl-14888	202	7	and	and	CCONJ
crl-14888	202	8	john	john	PROPN
crl-14888	202	9	w.	w.	PROPN
crl-14888	202	10	enell	enell	PROPN
crl-14888	202	11	,	,	PUNCT
crl-14888	202	12	"	"	PUNCT
crl-14888	202	13	service	service	NOUN
crl-14888	202	14	industries	industry	NOUN
crl-14888	202	15	,	,	PUNCT
crl-14888	202	16	"	"	PUNCT
crl-14888	202	17	in	in	ADP
crl-14888	202	18	juran	juran	NOUN
crl-14888	202	19	's	's	PART
crl-14888	202	20	quality	quality	NOUN
crl-14888	202	21	control	control	NOUN
crl-14888	202	22	handbook	handbook	PROPN
crl-14888	202	23	,	,	PUNCT
crl-14888	202	24	33.1	33.1	NUM
crl-14888	202	25	-	-	SYM
crl-14888	202	26	72	72	NUM
crl-14888	202	27	.	.	NUM
crl-14888	202	28	8	8	NUM
crl-14888	202	29	.	.	PROPN
crl-14888	202	30	ted	ted	PROPN
crl-14888	202	31	a.	a.	PROPN
crl-14888	202	32	lowe	lowe	PROPN
crl-14888	202	33	and	and	CCONJ
crl-14888	202	34	joseph	joseph	PROPN
crl-14888	202	35	m.	m.	PROPN
crl-14888	202	36	mazzeo	mazzeo	PROPN
crl-14888	202	37	,	,	PUNCT
crl-14888	202	38	"	"	PUNCT
crl-14888	202	39	crosby	crosby	NOUN
crl-14888	202	40	-	-	PUNCT
crl-14888	202	41	deming	deming	NOUN
crl-14888	202	42	-	-	PUNCT
crl-14888	202	43	juran	juran	NOUN
crl-14888	202	44	:	:	PUNCT
crl-14888	202	45	three	three	NUM
crl-14888	202	46	preachers	preacher	NOUN
crl-14888	202	47	,	,	PUNCT
crl-14888	202	48	one	one	NUM
crl-14888	202	49	religion	religion	NOUN
crl-14888	202	50	,	,	PUNCT
crl-14888	202	51	"	"	PUNCT
crl-14888	202	52	quality	quality	NOUN
crl-14888	202	53	25	25	NUM
crl-14888	202	54	(	(	PUNCT
crl-14888	202	55	sept	sept	PROPN
crl-14888	202	56	.	.	PROPN
crl-14888	202	57	1986	1986	NUM
crl-14888	202	58	):	):	PUNCT
crl-14888	202	59	22	22	NUM
crl-14888	202	60	-	-	SYM
crl-14888	202	61	25	25	NUM
crl-14888	202	62	.	.	NUM
crl-14888	203	1	9	9	NUM
crl-14888	203	2	.	.	PROPN
crl-14888	203	3	richard	richard	PROPN
crl-14888	203	4	normann	normann	PROPN
crl-14888	203	5	,	,	PUNCT
crl-14888	203	6	service	service	NOUN
crl-14888	203	7	management	management	NOUN
crl-14888	203	8	:	:	PUNCT
crl-14888	203	9	strategy	strategy	NOUN
crl-14888	203	10	and	and	CCONJ
crl-14888	203	11	leadership	leadership	NOUN
crl-14888	203	12	in	in	ADP
crl-14888	203	13	service	service	NOUN
crl-14888	203	14	businesses	business	NOUN
crl-14888	203	15	(	(	PUNCT
crl-14888	203	16	new	new	PROPN
crl-14888	203	17	york	york	PROPN
crl-14888	203	18	:	:	PUNCT
crl-14888	203	19	wiley	wiley	PROPN
crl-14888	203	20	,	,	PUNCT
crl-14888	203	21	1984	1984	NUM
crl-14888	203	22	)	)	PUNCT
crl-14888	203	23	,	,	PUNCT
crl-14888	203	24	56	56	NUM
crl-14888	203	25	.	.	NUM
crl-14888	203	26	10	10	NUM
crl-14888	203	27	.	.	X
crl-14888	203	28	ibid	ibid	NOUN
crl-14888	203	29	.	.	PUNCT
crl-14888	203	30	,	,	PUNCT
crl-14888	203	31	9	9	NUM
crl-14888	203	32	.	.	NUM
crl-14888	203	33	11	11	NUM
crl-14888	203	34	.	.	PUNCT
crl-14888	203	35	karl	karl	PROPN
crl-14888	203	36	albrecht	albrecht	PROPN
crl-14888	203	37	and	and	CCONJ
crl-14888	203	38	lawrence	lawrence	PROPN
crl-14888	203	39	j.	j.	PROPN
crl-14888	203	40	bradford	bradford	PROPN
crl-14888	203	41	,	,	PUNCT
crl-14888	203	42	the	the	DET
crl-14888	203	43	service	service	NOUN
crl-14888	203	44	advantage	advantage	NOUN
crl-14888	203	45	:	:	PUNCT
crl-14888	203	46	how	how	SCONJ
crl-14888	203	47	to	to	PART
crl-14888	203	48	identify	identify	VERB
crl-14888	203	49	and	and	CCONJ
crl-14888	203	50	fulfill	fulfill	VERB
crl-14888	203	51	customer	customer	NOUN
crl-14888	203	52	needs	need	NOUN
crl-14888	203	53	(	(	PUNCT
crl-14888	203	54	homewood	homewood	PROPN
crl-14888	203	55	,	,	PUNCT
crl-14888	203	56	ill	ill	PROPN
crl-14888	203	57	.	.	PROPN
crl-14888	203	58	:	:	PUNCT
crl-14888	203	59	dow	dow	PROPN
crl-14888	203	60	jones	jones	PROPN
crl-14888	203	61	-	-	PROPN
crl-14888	203	62	irwin	irwin	PROPN
crl-14888	203	63	,	,	PUNCT
crl-14888	203	64	1990	1990	NUM
crl-14888	203	65	)	)	PUNCT
crl-14888	203	66	,	,	PUNCT
crl-14888	203	67	30	30	NUM
crl-14888	203	68	.	.	NUM
crl-14888	203	69	12	12	NUM
crl-14888	203	70	.	.	PUNCT
crl-14888	204	1	paula	paula	PROPN
crl-14888	204	2	t.	t.	PROPN
crl-14888	204	3	kaufman	kaufman	PROPN
crl-14888	204	4	,	,	PUNCT
crl-14888	204	5	"	"	PUNCT
crl-14888	204	6	serving	serve	VERB
crl-14888	204	7	the	the	DET
crl-14888	204	8	university	university	NOUN
crl-14888	204	9	family	family	NOUN
crl-14888	204	10	:	:	PUNCT
crl-14888	204	11	truths	truth	NOUN
crl-14888	204	12	among	among	ADP
crl-14888	204	13	the	the	DET
crl-14888	204	14	myths	myth	NOUN
crl-14888	204	15	,	,	PUNCT
crl-14888	204	16	"	"	PUNCT
crl-14888	204	17	in	in	ADP
crl-14888	204	18	commitment	commitment	NOUN
crl-14888	204	19	to	to	ADP
crl-14888	204	20	service	service	NOUN
crl-14888	204	21	:	:	PUNCT
crl-14888	204	22	the	the	DET
crl-14888	204	23	library	library	NOUN
crl-14888	204	24	's	's	PART
crl-14888	204	25	mission	mission	NOUN
crl-14888	204	26	,	,	PUNCT
crl-14888	204	27	ed	ed	PROPN
crl-14888	204	28	.	.	PROPN
crl-14888	204	29	alphonse	alphonse	PROPN
crl-14888	204	30	f.	f.	PROPN
crl-14888	204	31	trezza	trezza	PROPN
crl-14888	204	32	(	(	PUNCT
crl-14888	204	33	boston	boston	PROPN
crl-14888	204	34	:	:	PUNCT
crl-14888	204	35	g.k	g.k	PROPN
crl-14888	204	36	.	.	PROPN
crl-14888	204	37	hall	hall	PROPN
crl-14888	204	38	,	,	PUNCT
crl-14888	204	39	1990	1990	NUM
crl-14888	204	40	)	)	PUNCT
crl-14888	204	41	,	,	PUNCT
crl-14888	204	42	99	99	NUM
crl-14888	204	43	.	.	NUM
crl-14888	204	44	13	13	NUM
crl-14888	204	45	.	.	PUNCT
crl-14888	205	1	william	william	PROPN
crl-14888	205	2	h.	h.	PROPN
crl-14888	205	3	davidow	davidow	PROPN
crl-14888	205	4	,	,	PUNCT
crl-14888	205	5	total	total	ADJ
crl-14888	205	6	customer	customer	NOUN
crl-14888	205	7	service	service	NOUN
crl-14888	205	8	:	:	PUNCT
crl-14888	205	9	the	the	DET
crl-14888	205	10	ultimate	ultimate	ADJ
crl-14888	205	11	weapon	weapon	NOUN
crl-14888	205	12	(	(	PUNCT
crl-14888	205	13	new	new	PROPN
crl-14888	205	14	york	york	PROPN
crl-14888	205	15	:	:	PUNCT
crl-14888	205	16	harper	harper	NOUN
crl-14888	205	17	,	,	PUNCT
crl-14888	205	18	1989	1989	NUM
crl-14888	205	19	)	)	PUNCT
crl-14888	205	20	,	,	PUNCT
crl-14888	205	21	133	133	NUM
crl-14888	205	22	.	.	PUNCT
crl-14888	205	23	14	14	NUM
crl-14888	205	24	.	.	PUNCT
crl-14888	206	1	marjorie	marjorie	PROPN
crl-14888	206	2	e.	e.	PROPN
crl-14888	206	3	murfin	murfin	PROPN
crl-14888	206	4	and	and	CCONJ
crl-14888	206	5	gary	gary	ADJ
crl-14888	206	6	gugelchuk	gugelchuk	NOUN
crl-14888	206	7	,	,	PUNCT
crl-14888	206	8	"	"	PUNCT
crl-14888	206	9	development	development	NOUN
crl-14888	206	10	and	and	CCONJ
crl-14888	206	11	testing	testing	NOUN
crl-14888	206	12	of	of	ADP
crl-14888	206	13	a	a	DET
crl-14888	206	14	reference	reference	NOUN
crl-14888	206	15	transaction	transaction	NOUN
crl-14888	206	16	assessment	assessment	NOUN
crl-14888	206	17	instrument	instrument	NOUN
crl-14888	206	18	,	,	PUNCT
crl-14888	206	19	"	"	PUNCT
crl-14888	206	20	college	college	PROPN
crl-14888	206	21	&	&	CCONJ
crl-14888	206	22	research	research	PROPN
crl-14888	206	23	libraries	library	NOUN
crl-14888	206	24	48	48	NUM
crl-14888	206	25	(	(	PUNCT
crl-14888	206	26	july	july	PROPN
crl-14888	206	27	1987	1987	NUM
crl-14888	206	28	):	):	PUNCT
crl-14888	206	29	321	321	NUM
crl-14888	206	30	-	-	SYM
crl-14888	206	31	22	22	NUM
crl-14888	206	32	.	.	PUNCT
crl-14888	207	1	15	15	NUM
crl-14888	207	2	.	.	PUNCT
crl-14888	208	1	charles	charles	PROPN
crl-14888	208	2	a.	a.	PROPN
crl-14888	208	3	bunge	bunge	PROPN
crl-14888	208	4	,	,	PUNCT
crl-14888	208	5	"	"	PUNCT
crl-14888	208	6	factors	factor	NOUN
crl-14888	208	7	related	relate	VERB
crl-14888	208	8	to	to	ADP
crl-14888	208	9	reference	reference	NOUN
crl-14888	208	10	question	question	NOUN
crl-14888	208	11	answering	answer	VERB
crl-14888	208	12	success	success	NOUN
crl-14888	208	13	:	:	PUNCT
crl-14888	208	14	the	the	DET
crl-14888	208	15	development	development	NOUN
crl-14888	208	16	of	of	ADP
crl-14888	208	17	a	a	DET
crl-14888	208	18	data	data	NOUN
crl-14888	208	19	-	-	PUNCT
crl-14888	208	20	gathering	gathering	NOUN
crl-14888	208	21	form	form	NOUN
crl-14888	208	22	,	,	PUNCT
crl-14888	208	23	"	"	PUNCT
crl-14888	208	24	rq	rq	X
crl-14888	208	25	24	24	NUM
crl-14888	208	26	(	(	PUNCT
crl-14888	208	27	summer	summer	NOUN
crl-14888	208	28	1985	1985	NUM
crl-14888	208	29	):	):	PUNCT
crl-14888	208	30	482	482	NUM
crl-14888	208	31	-	-	SYM
crl-14888	208	32	86	86	NUM
crl-14888	208	33	.	.	PUNCT
crl-14888	209	1	16	16	NUM
crl-14888	209	2	.	.	PUNCT
crl-14888	209	3	murfin	murfin	NOUN
crl-14888	209	4	and	and	CCONJ
crl-14888	209	5	gugelchuk	gugelchuk	NOUN
crl-14888	209	6	,	,	PUNCT
crl-14888	209	7	"	"	PUNCT
crl-14888	209	8	development	development	NOUN
crl-14888	209	9	and	and	CCONJ
crl-14888	209	10	testing	testing	NOUN
crl-14888	209	11	,	,	PUNCT
crl-14888	209	12	"	"	PUNCT
crl-14888	209	13	314	314	NUM
crl-14888	209	14	-	-	SYM
crl-14888	209	15	38	38	NUM
crl-14888	209	16	.	.	PUNCT
crl-14888	209	17	17	17	NUM
crl-14888	209	18	.	.	PUNCT
crl-14888	210	1	charles	charles	PROPN
crl-14888	210	2	a.	a.	PROPN
crl-14888	210	3	bunge	bunge	PROPN
crl-14888	210	4	,	,	PUNCT
crl-14888	210	5	"	"	PUNCT
crl-14888	210	6	gathering	gather	VERB
crl-14888	210	7	and	and	CCONJ
crl-14888	210	8	using	use	VERB
crl-14888	210	9	patron	patron	NOUN
crl-14888	210	10	and	and	CCONJ
crl-14888	210	11	librarian	librarian	ADJ
crl-14888	210	12	perceptions	perception	NOUN
crl-14888	210	13	of	of	ADP
crl-14888	210	14	question	question	NOUN
crl-14888	210	15	-	-	PUNCT
crl-14888	210	16	answering	answer	VERB
crl-14888	210	17	success	success	NOUN
crl-14888	210	18	,	,	PUNCT
crl-14888	210	19	"	"	PUNCT
crl-14888	210	20	in	in	ADP
crl-14888	210	21	evaluation	evaluation	NOUN
crl-14888	210	22	of	of	ADP
crl-14888	210	23	public	public	ADJ
crl-14888	210	24	services	service	NOUN
crl-14888	210	25	and	and	CCONJ
crl-14888	210	26	public	public	ADJ
crl-14888	210	27	services	service	NOUN
crl-14888	210	28	personnel	personnel	NOUN
crl-14888	210	29	,	,	PUNCT
crl-14888	210	30	ed	ed	PROPN
crl-14888	210	31	.	.	PROPN
crl-14888	211	1	bryce	bryce	PROPN
crl-14888	211	2	allen	allen	PROPN
crl-14888	211	3	(	(	PUNCT
crl-14888	211	4	champaign	champaign	NOUN
crl-14888	211	5	,	,	PUNCT
crl-14888	211	6	ill	ill	PROPN
crl-14888	211	7	.	.	PUNCT
crl-14888	211	8	:	:	PUNCT
crl-14888	211	9	u	u	PROPN
crl-14888	211	10	niv	niv	NOUN
crl-14888	211	11	.	.	PUNCT
crl-14888	212	1	of	of	ADP
crl-14888	212	2	illinois	illinois	PROPN
crl-14888	212	3	,	,	PUNCT
crl-14888	212	4	graduate	graduate	NOUN
crl-14888	212	5	school	school	NOUN
crl-14888	212	6	of	of	ADP
crl-14888	212	7	library	library	NOUN
crl-14888	212	8	and	and	CCONJ
crl-14888	212	9	information	information	NOUN
crl-14888	212	10	science	science	NOUN
crl-14888	212	11	,	,	PUNCT
crl-14888	212	12	1991	1991	NUM
crl-14888	212	13	)	)	PUNCT
crl-14888	212	14	,	,	PUNCT
crl-14888	212	15	65	65	NUM
crl-14888	212	16	.	.	NUM
crl-14888	212	17	18	18	NUM
crl-14888	212	18	.	.	PROPN
crl-14888	212	19	charles	charles	PROPN
crl-14888	212	20	a.	a.	PROPN
crl-14888	212	21	bunge	bunge	PROPN
crl-14888	212	22	and	and	CCONJ
crl-14888	212	23	marjorie	marjorie	PROPN
crl-14888	212	24	e.	e.	PROPN
crl-14888	212	25	murfin	murfin	PROPN
crl-14888	212	26	,	,	PUNCT
crl-14888	212	27	"	"	PUNCT
crl-14888	212	28	reference	reference	NOUN
crl-14888	212	29	questions	question	NOUN
crl-14888	212	30	-	-	PUNCT
crl-14888	212	31	data	datum	NOUN
crl-14888	212	32	from	from	ADP
crl-14888	212	33	the	the	DET
crl-14888	212	34	field	field	NOUN
crl-14888	212	35	,	,	PUNCT
crl-14888	212	36	"	"	PUNCT
crl-14888	212	37	rq	rq	X
crl-14888	212	38	27	27	NUM
crl-14888	212	39	(	(	PUNCT
crl-14888	212	40	fall	fall	NOUN
crl-14888	212	41	1987	1987	NUM
crl-14888	212	42	):	):	PUNCT
crl-14888	212	43	17	17	NUM
crl-14888	212	44	.	.	NUM
crl-14888	212	45	19	19	NUM
crl-14888	212	46	.	.	PUNCT
crl-14888	212	47	philip	philip	PROPN
crl-14888	212	48	c.	c.	PROPN
crl-14888	212	49	thompson	thompson	PROPN
crl-14888	212	50	,	,	PUNCT
crl-14888	212	51	quality	quality	NOUN
crl-14888	212	52	circles	circle	NOUN
crl-14888	212	53	:	:	PUNCT
crl-14888	212	54	how	how	SCONJ
crl-14888	212	55	to	to	PART
crl-14888	212	56	make	make	VERB
crl-14888	212	57	them	they	PRON
crl-14888	212	58	work	work	VERB
crl-14888	212	59	in	in	ADP
crl-14888	212	60	america	america	PROPN
crl-14888	212	61	(	(	PUNCT
crl-14888	212	62	new	new	PROPN
crl-14888	212	63	york	york	PROPN
crl-14888	212	64	:	:	PUNCT
crl-14888	212	65	amacom	amacom	PROPN
crl-14888	212	66	,	,	PUNCT
crl-14888	212	67	1982	1982	NUM
crl-14888	212	68	)	)	PUNCT
crl-14888	212	69	,	,	PUNCT
crl-14888	212	70	3	3	NUM
crl-14888	212	71	.	.	NUM
crl-14888	212	72	20	20	NUM
crl-14888	212	73	.	.	PUNCT
crl-14888	213	1	robert	robert	PROPN
crl-14888	213	2	i.	i.	PROPN
crl-14888	213	3	patchin	patchin	PROPN
crl-14888	213	4	,	,	PUNCT
crl-14888	213	5	the	the	DET
crl-14888	213	6	management	management	NOUN
crl-14888	213	7	and	and	CCONJ
crl-14888	213	8	maintenance	maintenance	NOUN
crl-14888	213	9	of	of	ADP
crl-14888	213	10	.	.	PUNCT
crl-14888	214	1	quality	quality	NOUN
crl-14888	214	2	circles	circle	NOUN
crl-14888	214	3	(	(	PUNCT
crl-14888	214	4	homewood	homewood	PROPN
crl-14888	214	5	,	,	PUNCT
crl-14888	214	6	ill	ill	PROPN
crl-14888	214	7	.	.	PROPN
crl-14888	214	8	:	:	PUNCT
crl-14888	214	9	dow	dow	PROPN
crl-14888	214	10	jones	jones	PROPN
crl-14888	214	11	-	-	PROPN
crl-14888	214	12	irwin	irwin	PROPN
crl-14888	214	13	,	,	PUNCT
crl-14888	214	14	1983	1983	NUM
crl-14888	214	15	)	)	PUNCT
crl-14888	214	16	,	,	PUNCT
crl-14888	214	17	15	15	NUM
crl-14888	214	18	.	.	PUNCT
crl-14888	215	1	the	the	DET
crl-14888	215	2	internet	internet	NOUN
crl-14888	215	3	troubleshooter	troubleshooter	ADV
crl-14888	215	4	:	:	PUNCT
crl-14888	215	5	help	help	NOUN
crl-14888	215	6	for	for	ADP
crl-14888	215	7	the	the	DET
crl-14888	215	8	logged·on	logged·on	PROPN
crl-14888	215	9	and	and	CCONJ
crl-14888	215	10	lost	lose	VERB
crl-14888	215	11	nancy	nancy	PROPN
crl-14888	215	12	regina	regina	PROPN
crl-14888	215	13	john	john	PROPN
crl-14888	215	14	and	and	CCONJ
crl-14888	215	15	edward	edward	PROPN
crl-14888	215	16	j.	j.	PROPN
crl-14888	215	17	valauskas	valauskas	PROPN
crl-14888	215	18	this	this	DET
crl-14888	215	19	compact	compact	ADJ
crl-14888	215	20	question	question	NOUN
crl-14888	215	21	-	-	PUNCT
crl-14888	215	22	and	and	CCONJ
crl-14888	215	23	-	-	PUNCT
crl-14888	215	24	answer	answer	NOUN
crl-14888	215	25	book	book	NOUN
crl-14888	215	26	is	be	AUX
crl-14888	215	27	a	a	DET
crl-14888	215	28	lifeline	lifeline	NOUN
crl-14888	215	29	for	for	ADP
crl-14888	215	30	internet	internet	NOUN
crl-14888	215	31	surfers	surfer	NOUN
crl-14888	215	32	lost	lose	VERB
crl-14888	215	33	at	at	ADP
crl-14888	215	34	sea	sea	NOUN
crl-14888	215	35	.	.	PUNCT
crl-14888	216	1	the	the	DET
crl-14888	216	2	authors	author	NOUN
crl-14888	216	3	have	have	AUX
crl-14888	216	4	taught	teach	VERB
crl-14888	216	5	hundreds	hundred	NOUN
crl-14888	216	6	of	of	ADP
crl-14888	216	7	internet	internet	NOUN
crl-14888	216	8	users	user	NOUN
crl-14888	216	9	at	at	ADP
crl-14888	216	10	every	every	DET
crl-14888	216	11	level	level	NOUN
crl-14888	216	12	and	and	CCONJ
crl-14888	216	13	understand	understand	VERB
crl-14888	216	14	the	the	DET
crl-14888	216	15	common	common	ADJ
crl-14888	216	16	problems	problem	NOUN
crl-14888	216	17	that	that	PRON
crl-14888	216	18	arise	arise	VERB
crl-14888	216	19	in	in	ADP
crl-14888	216	20	the	the	DET
crl-14888	216	21	midst	midst	NOUN
crl-14888	216	22	of	of	ADP
crl-14888	216	23	online	online	ADJ
crl-14888	216	24	activity	activity	NOUN
crl-14888	216	25	.	.	PUNCT
crl-14888	217	1	an	an	DET
crl-14888	217	2	index	index	NOUN
crl-14888	217	3	,	,	PUNCT
crl-14888	217	4	section	section	NOUN
crl-14888	217	5	dividers	divider	NOUN
crl-14888	217	6	,	,	PUNCT
crl-14888	217	7	screen	screen	NOUN
crl-14888	217	8	illustrations	illustration	NOUN
crl-14888	217	9	,	,	PUNCT
crl-14888	217	10	and	and	CCONJ
crl-14888	217	11	real	real	ADJ
crl-14888	217	12	-	-	PUNCT
crl-14888	217	13	life	life	NOUN
crl-14888	217	14	examples	example	NOUN
crl-14888	217	15	make	make	VERB
crl-14888	217	16	solutions	solution	NOUN
crl-14888	217	17	easy	easy	ADJ
crl-14888	217	18	to	to	PART
crl-14888	217	19	find	find	VERB
crl-14888	217	20	,	,	PUNCT
crl-14888	217	21	understand	understand	VERB
crl-14888	217	22	,	,	PUNCT
crl-14888	217	23	and	and	CCONJ
crl-14888	217	24	enact	enact	VERB
crl-14888	217	25	.	.	PUNCT
crl-14888	218	1	with	with	ADP
crl-14888	218	2	its	its	PRON
crl-14888	218	3	spiral	spiral	ADJ
crl-14888	218	4	binding	bind	VERB
crl-14888	218	5	,	,	PUNCT
crl-14888	218	6	it	it	PRON
crl-14888	218	7	's	be	AUX
crl-14888	218	8	perfect	perfect	ADJ
crl-14888	218	9	for	for	ADP
crl-14888	218	10	use	use	NOUN
crl-14888	218	11	by	by	ADP
crl-14888	218	12	your	your	PRON
crl-14888	218	13	terminal	terminal	NOUN
crl-14888	218	14	.	.	PUNCT
crl-14888	219	1	includes	include	VERB
crl-14888	219	2	a	a	DET
crl-14888	219	3	detailed	detailed	ADJ
crl-14888	219	4	index	index	NOUN
crl-14888	219	5	and	and	CCONJ
crl-14888	219	6	a	a	DET
crl-14888	219	7	glossary	glossary	NOUN
crl-14888	219	8	of	of	ADP
crl-14888	219	9	lnternetspeak	lnternetspeak	NOUN
crl-14888	219	10	.	.	PUNCT
crl-14888	220	1	s20.00spiral	s20.00spiral	ADJ
crl-14888	220	2	-	-	PUNCT
crl-14888	220	3	bound	bind	VERB
crl-14888	220	4	•	•	NUM
crl-14888	220	5	1994	1994	NUM
crl-14888	220	6	•	•	PROPN
crl-14888	220	7	approx	approx	PROPN
crl-14888	220	8	.	.	PUNCT
crl-14888	221	1	1	1	NUM
crl-14888	221	2	oop	oop	PROPN
crl-14888	221	3	.	.	PUNCT
crl-14888	222	1	ala	ala	PROPN
crl-14888	222	2	order	order	PROPN
crl-14888	222	3	code	code	PROPN
crl-14888	222	4	0633	0633	NUM
crl-14888	222	5	-	-	SYM
crl-14888	222	6	8	8	NUM
crl-14888	222	7	-	-	SYM
crl-14888	222	8	0011	0011	NUM
crl-14888	222	9	the	the	DET
crl-14888	222	10	big	big	ADJ
crl-14888	222	11	book	book	NOUN
crl-14888	222	12	of	of	ADP
crl-14888	222	13	library	library	PROPN
crl-14888	222	14	grant	grant	VERB
crl-14888	222	15	money	money	NOUN
crl-14888	222	16	:	:	PUNCT
crl-14888	222	17	profiles	profile	NOUN
crl-14888	222	18	of	of	ADP
crl-14888	222	19	1,471	1,471	NUM
crl-14888	222	20	private	private	ADJ
crl-14888	222	21	and	and	CCONJ
crl-14888	222	22	corporate	corporate	ADJ
crl-14888	222	23	foundations	foundation	NOUN
crl-14888	222	24	and	and	CCONJ
crl-14888	222	25	direct	direct	ADJ
crl-14888	222	26	corporate	corporate	ADJ
crl-14888	222	27	givers	giver	NOUN
crl-14888	222	28	receptive	receptive	ADJ
crl-14888	222	29	to	to	ADP
crl-14888	222	30	library	library	NOUN
crl-14888	222	31	grant	grant	NOUN
crl-14888	222	32	proposals	proposal	NOUN
crl-14888	222	33	prepared	prepare	VERB
crl-14888	222	34	by	by	ADP
crl-14888	222	35	the	the	DET
crl-14888	222	36	tah	tah	PROPN
crl-14888	222	37	group	group	NOUN
crl-14888	222	38	for	for	ADP
crl-14888	222	39	the	the	DET
crl-14888	222	40	american	american	PROPN
crl-14888	222	41	ubrary	ubrary	PROPN
crl-14888	222	42	association	association	PROPN
crl-14888	222	43	offers	offer	VERB
crl-14888	222	44	everything	everything	PRON
crl-14888	222	45	the	the	DET
crl-14888	222	46	library	library	NOUN
crl-14888	222	47	grantseeker	grantseeker	NOUN
crl-14888	222	48	needs	need	VERB
crl-14888	222	49	to	to	PART
crl-14888	222	50	tap	tap	VERB
crl-14888	222	51	this	this	DET
crl-14888	222	52	vast~	vast~	ADJ
crl-14888	222	53	underexploited	underexploited	ADJ
crl-14888	222	54	source	source	NOUN
crl-14888	222	55	of	of	ADP
crl-14888	222	56	funding	funding	NOUN
crl-14888	222	57	.	.	PROPN
crl-14888	223	1	presents	presents	PROPN
crl-14888	223	2	detailed	detailed	PROPN
crl-14888	223	3	,	,	PUNCT
crl-14888	223	4	authoritative	authoritative	ADJ
crl-14888	223	5	profiles	profile	NOUN
crl-14888	223	6	of	of	ADP
crl-14888	223	7	1	1	NUM
crl-14888	223	8	,	,	PUNCT
crl-14888	223	9	471	471	NUM
crl-14888	223	10	corporations	corporation	NOUN
crl-14888	223	11	and	and	CCONJ
crl-14888	223	12	foundations	foundation	NOUN
crl-14888	223	13	that	that	PRON
crl-14888	223	14	have	have	AUX
crl-14888	223	15	either	either	CCONJ
crl-14888	223	16	given	give	VERB
crl-14888	223	17	grants	grant	NOUN
crl-14888	223	18	to	to	ADP
crl-14888	223	19	libraries	library	NOUN
crl-14888	223	20	(	(	PUNCT
crl-14888	223	21	not	not	PART
crl-14888	223	22	just	just	ADV
crl-14888	223	23	any	any	DET
crl-14888	223	24	type	type	NOUN
crl-14888	223	25	of	of	ADP
crl-14888	223	26	information	information	NOUN
crl-14888	223	27	service	service	NOUN
crl-14888	223	28	}	}	PUNCT
crl-14888	223	29	or	or	CCONJ
crl-14888	223	30	,	,	PUNCT
crl-14888	223	31	when	when	SCONJ
crl-14888	223	32	queried	query	VERB
crl-14888	223	33	by	by	ADP
crl-14888	223	34	taft	taft	NOUN
crl-14888	223	35	,	,	PUNCT
crl-14888	223	36	said	say	VERB
crl-14888	223	37	they	they	PRON
crl-14888	223	38	would	would	AUX
crl-14888	223	39	consider	consider	VERB
crl-14888	223	40	doing	do	VERB
crl-14888	223	41	so	so	ADV
crl-14888	223	42	.	.	PUNCT
crl-14888	224	1	also	also	ADV
crl-14888	224	2	includes	include	VERB
crl-14888	224	3	a	a	DET
crl-14888	224	4	chapter	chapter	NOUN
crl-14888	224	5	on	on	ADP
crl-14888	224	6	library	library	NOUN
crl-14888	224	7	grantseeking	grantseeke	VERB
crl-14888	224	8	wrihen	wrihen	ADV
crl-14888	224	9	by	by	ADP
crl-14888	224	10	ala	ala	PROPN
crl-14888	224	11	's	's	PART
crl-14888	224	12	development	development	NOUN
crl-14888	224	13	office	office	NOUN
crl-14888	224	14	.	.	PUNCT
crl-14888	225	1	s140.00pbk	s140.00pbk	PROPN
crl-14888	225	2	.	.	PUNCT
crl-14888	226	1	•	•	PROPN
crl-14888	226	2	1994	1994	NUM
crl-14888	226	3	•	•	PROPN
crl-14888	226	4	approx	approx	PROPN
crl-14888	226	5	.	.	PUNCT
crl-14888	227	1	1	1	NUM
crl-14888	227	2	,	,	PUNCT
crl-14888	227	3	ooop	ooop	NOUN
crl-14888	227	4	.	.	PUNCT
crl-14888	228	1	»	»	NOUN
crl-14888	228	2	~.	~.	PUNCT
crl-14888	229	1	aiao~~.er	aiao~~.er	ADV
crl-14888	229	2	code	code	NOUN
crl-14888	229	3	0636	0636	NUM
crl-14888	229	4	-	-	SYM
crl-14888	229	5	2	2	NUM
crl-14888	229	6	-	-	PUNCT
crl-14888	229	7	0011	0011	NUM
crl-14888	229	8	selection	selection	NOUN
crl-14888	229	9	of	of	ADP
crl-14888	229	10	library	library	NOUN
crl-14888	229	11	materials	material	NOUN
crl-14888	229	12	for	for	ADP
crl-14888	229	13	area	area	NOUN
crl-14888	229	14	studies	study	NOUN
crl-14888	229	15	:	:	PUNCT
crl-14888	229	16	part	part	NOUN
crl-14888	229	17	2	2	NUM
crl-14888	229	18	.	.	PUNCT
crl-14888	229	19	australia	australia	PROPN
crl-14888	229	20	,	,	PUNCT
crl-14888	229	21	canada	canada	PROPN
crl-14888	229	22	,	,	PUNCT
crl-14888	229	23	and	and	CCONJ
crl-14888	229	24	new	new	PROPN
crl-14888	229	25	zealand	zealand	PROPN
crl-14888	229	26	cecily	cecily	ADV
crl-14888	229	27	johns	johns	PROPN
crl-14888	229	28	,	,	PUNCT
crl-14888	229	29	editor	editor	NOUN
crl-14888	229	30	contains	contain	VERB
crl-14888	229	31	essays	essay	NOUN
crl-14888	229	32	on	on	ADP
crl-14888	229	33	the	the	DET
crl-14888	229	34	selection	selection	NOUN
crl-14888	229	35	of	of	ADP
crl-14888	229	36	materials	material	NOUN
crl-14888	229	37	for	for	ADP
crl-14888	229	38	area	area	NOUN
crl-14888	229	39	studies	study	NOUN
crl-14888	229	40	of	of	ADP
crl-14888	229	41	australia	australia	PROPN
crl-14888	229	42	,	,	PUNCT
crl-14888	229	43	'	'	PUNCT
crl-14888	229	44	canada	canada	PROPN
crl-14888	229	45	,	,	PUNCT
crl-14888	229	46	and	and	CCONJ
crl-14888	229	47	new	new	PROPN
crl-14888	229	48	zealand	zealand	PROPN
crl-14888	229	49	.	.	PUNCT
crl-14888	230	1	make	make	VERB
crl-14888	230	2	the	the	DET
crl-14888	230	3	most	most	ADJ
crl-14888	230	4	of	of	ADP
crl-14888	230	5	your	your	PRON
crl-14888	230	6	area	area	NOUN
crl-14888	230	7	studies	study	NOUN
crl-14888	230	8	acquisitions	acquisition	VERB
crl-14888	230	9	dollars	dollar	NOUN
crl-14888	230	10	with	with	ADP
crl-14888	230	11	guidance	guidance	NOUN
crl-14888	230	12	from	from	ADP
crl-14888	230	13	johns	johns	PROPN
crl-14888	230	14	and	and	CCONJ
crl-14888	230	15	reap	reap	VERB
crl-14888	230	16	the	the	DET
crl-14888	230	17	benefit	benefit	NOUN
crl-14888	230	18	of	of	ADP
crl-14888	230	19	beher	beher	NOUN
crl-14888	230	20	scholarship	scholarship	NOUN
crl-14888	230	21	and	and	CCONJ
crl-14888	230	22	a	a	DET
crl-14888	230	23	more	more	ADV
crl-14888	230	24	global	global	ADJ
crl-14888	230	25	perspective	perspective	NOUN
crl-14888	230	26	on	on	ADP
crl-14888	230	27	issues	issue	NOUN
crl-14888	230	28	facing	face	VERB
crl-14888	230	29	america	america	PROPN
crl-14888	230	30	.	.	PUNCT
crl-14888	231	1	s25.00pbk	s25.00pbk	PROPN
crl-14888	231	2	.	.	PUNCT
crl-14888	232	1	•	•	PROPN
crl-14888	232	2	1994	1994	NUM
crl-14888	232	3	•	•	PROPN
crl-14888	232	4	approx	approx	PROPN
crl-14888	232	5	.	.	PUNCT
crl-14888	233	1	140p	140p	PROPN
crl-14888	233	2	.	.	PUNCT
crl-14888	234	1	ala	ala	PROPN
crl-14888	234	2	order	order	PROPN
crl-14888	234	3	code	code	PROPN
crl-14888	234	4	0631	0631	NUM
crl-14888	234	5	-	-	PUNCT
crl-14888	234	6	1	1	NUM
crl-14888	234	7	-	-	SYM
crl-14888	234	8	0011	0011	NUM
crl-14888	234	9	available	available	ADJ
crl-14888	234	10	from	from	ADP
crl-14888	234	11	the	the	DET
crl-14888	234	12	association	association	NOUN
crl-14888	234	13	of	of	ADP
crl-14888	234	14	college	college	NOUN
crl-14888	234	15	and	and	CCONJ
crl-14888	234	16	research	research	NOUN
crl-14888	234	17	liburies	liburie	NOUN
crl-14888	234	18	women	woman	NOUN
crl-14888	234	19	's	's	PART
crl-14888	234	20	studies	study	NOUN
crl-14888	234	21	collection	collection	NOUN
crl-14888	234	22	development	development	NOUN
crl-14888	234	23	policies	policy	NOUN
crl-14888	234	24	colledion	colledion	NOUN
crl-14888	234	25	development	development	NOUN
crl-14888	234	26	and	and	CCONJ
crl-14888	234	27	bibliography	bibliography	NOUN
crl-14888	234	28	committee	committee	NOUN
crl-14888	234	29	women	woman	NOUN
crl-14888	234	30	's	's	PART
crl-14888	234	31	studies	study	NOUN
crl-14888	234	32	sedion	sedion	NOUN
crl-14888	234	33	,	,	PUNCT
crl-14888	234	34	acrl	acrl	ADV
crl-14888	234	35	complete	complete	ADJ
crl-14888	234	36	policy	policy	NOUN
crl-14888	234	37	statements	statement	NOUN
crl-14888	234	38	from	from	ADP
crl-14888	234	39	16	16	NUM
crl-14888	234	40	university	university	NOUN
crl-14888	234	41	libraries	library	NOUN
crl-14888	234	42	illustrate	illustrate	VERB
crl-14888	234	43	the	the	DET
crl-14888	234	44	range	range	NOUN
crl-14888	234	45	of	of	ADP
crl-14888	234	46	issues	issue	NOUN
crl-14888	234	47	unique	unique	ADJ
crl-14888	234	48	to	to	ADP
crl-14888	234	49	women	woman	NOUN
crl-14888	234	50	's	's	PART
crl-14888	234	51	studies	study	NOUN
crl-14888	234	52	and	and	CCONJ
crl-14888	234	53	provide	provide	VERB
crl-14888	234	54	models	model	NOUN
crl-14888	234	55	of	of	ADP
crl-14888	234	56	existing	exist	VERB
crl-14888	234	57	policies	policy	NOUN
crl-14888	234	58	.	.	PUNCT
crl-14888	235	1	the	the	DET
crl-14888	235	2	rlg	rlg	PROPN
crl-14888	235	3	conspectus	conspectus	PROPN
crl-14888	235	4	:	:	PUNCT
crl-14888	235	5	women	woman	NOUN
crl-14888	235	6	's	's	PART
crl-14888	235	7	studies	study	NOUN
crl-14888	235	8	supplemental	supplemental	ADJ
crl-14888	235	9	guideline	guideline	PROPN
crl-14888	235	10	appendix	appendix	PROPN
crl-14888	235	11	describes	describe	VERB
crl-14888	235	12	materials	material	NOUN
crl-14888	235	13	and	and	CCONJ
crl-14888	235	14	sources	source	NOUN
crl-14888	235	15	.	.	PUNCT
crl-14888	236	1	s35.95pbk	s35.95pbk	PROPN
crl-14888	236	2	.	.	PROPN
crl-14888	236	3	•	•	PROPN
crl-14888	236	4	1992	1992	NUM
crl-14888	236	5	•	•	PROPN
crl-14888	236	6	122p	122p	PROPN
crl-14888	236	7	.	.	PUNCT
crl-14888	237	1	ala	ala	PROPN
crl-14888	237	2	order	order	NOUN
crl-14888	237	3	code	code	NOUN
crl-14888	237	4	7596	7596	NUM
crl-14888	237	5	-	-	SYM
crl-14888	237	6	8	8	NUM
crl-14888	237	7	-	-	SYM
crl-14888	237	8	0011	0011	NUM