id	sid	tid	token	lemma	pos
crl-14483	1	1	college	college	NOUN
crl-14483	1	2	and	and	CCONJ
crl-14483	1	3	research	research	NOUN
crl-14483	1	4	libraries	librarie	VERB
crl-14483	1	5	the	the	DET
crl-14483	1	6	effectiveness	effectiveness	NOUN
crl-14483	1	7	of	of	ADP
crl-14483	1	8	an	an	DET
crl-14483	1	9	information	information	NOUN
crl-14483	1	10	desk	desk	NOUN
crl-14483	1	11	staffed	staff	VERB
crl-14483	1	12	by	by	ADP
crl-14483	1	13	graduate	graduate	ADJ
crl-14483	1	14	students	student	NOUN
crl-14483	1	15	and	and	CCONJ
crl-14483	1	16	non	non	PROPN
crl-14483	1	17	professionals	professional	NOUN
crl-14483	1	18	beth	beth	PROPN
crl-14483	1	19	s.	s.	PROPN
crl-14483	1	20	woodard	woodard	VERB
crl-14483	1	21	the	the	DET
crl-14483	1	22	effectiveness	effectiveness	NOUN
crl-14483	1	23	of	of	ADP
crl-14483	1	24	an	an	DET
crl-14483	1	25	information	information	NOUN
crl-14483	1	26	desk	desk	NOUN
crl-14483	1	27	staffed	staff	VERB
crl-14483	1	28	by	by	ADP
crl-14483	1	29	graduate	graduate	ADJ
crl-14483	1	30	students	student	NOUN
crl-14483	1	31	and	and	CCONJ
crl-14483	1	32	nonprofessionals	nonprofessional	NOUN
crl-14483	1	33	in	in	ADP
crl-14483	1	34	an	an	DET
crl-14483	1	35	academic	academic	ADJ
crl-14483	1	36	library	library	NOUN
crl-14483	1	37	was	be	AUX
crl-14483	1	38	tested	test	VERB
crl-14483	1	39	using	use	VERB
crl-14483	1	40	unobtrusive	unobtrusive	ADJ
crl-14483	1	41	methodology	methodology	PROPN
crl-14483	1	42	.	.	PUNCT
crl-14483	2	1	data	datum	NOUN
crl-14483	2	2	on	on	ADP
crl-14483	2	3	164	164	NUM
crl-14483	2	4	transactions	transaction	NOUN
crl-14483	2	5	were	be	AUX
crl-14483	2	6	collected	collect	VERB
crl-14483	2	7	during	during	ADP
crl-14483	2	8	april	april	PROPN
crl-14483	2	9	and	and	CCONJ
crl-14483	2	10	may	may	AUX
crl-14483	2	11	1987	1987	NUM
crl-14483	2	12	.	.	PUNCT
crl-14483	3	1	while	while	SCONJ
crl-14483	3	2	83.5	83.5	NUM
crl-14483	3	3	percent	percent	NOUN
crl-14483	3	4	of	of	ADP
crl-14483	3	5	the	the	DET
crl-14483	3	6	questions	question	NOUN
crl-14483	3	7	were	be	AUX
crl-14483	3	8	answerable	answerable	ADJ
crl-14483	3	9	with	with	ADP
crl-14483	3	10	available	available	ADJ
crl-14483	3	11	sources	source	NOUN
crl-14483	3	12	,	,	PUNCT
crl-14483	3	13	only	only	ADV
crl-14483	3	14	62.2	62.2	NUM
crl-14483	3	15	percent	percent	NOUN
crl-14483	3	16	of	of	ADP
crl-14483	3	17	these	these	PRON
crl-14483	3	18	were	be	AUX
crl-14483	3	19	correctly	correctly	ADV
crl-14483	3	20	answered	answer	VERB
crl-14483	3	21	.	.	PUNCT
crl-14483	4	1	another	another	DET
crl-14483	4	2	8	8	NUM
crl-14483	4	3	.	.	NUM
crl-14483	4	4	5	5	NUM
crl-14483	4	5	percent	percent	NOUN
crl-14483	4	6	were	be	AUX
crl-14483	4	7	immediately	immediately	ADV
crl-14483	4	8	referred	refer	VERB
crl-14483	4	9	to	to	ADP
crl-14483	4	10	the	the	DET
crl-14483	4	11	reference	reference	NOUN
crl-14483	4	12	desk	desk	NOUN
crl-14483	4	13	.	.	PUNCT
crl-14483	5	1	relationships	relationship	NOUN
crl-14483	5	2	-	-	PUNCT
crl-14483	5	3	weak	weak	ADJ
crl-14483	5	4	,	,	PUNCT
crl-14483	5	5	but	but	CCONJ
crl-14483	5	6	statistically	statistically	ADV
crl-14483	5	7	significant	significant	ADJ
crl-14483	5	8	-	-	PUNCT
crl-14483	5	9	exist	exist	NOUN
crl-14483	5	10	between	between	ADP
crl-14483	5	11	the	the	DET
crl-14483	5	12	level	level	NOUN
crl-14483	5	13	of	of	ADP
crl-14483	5	14	the	the	DET
crl-14483	5	15	staff	staff	NOUN
crl-14483	5	16	member	member	NOUN
crl-14483	5	17	and	and	CCONJ
crl-14483	5	18	both	both	CCONJ
crl-14483	5	19	the	the	DET
crl-14483	5	20	correctness	correctness	NOUN
crl-14483	5	21	of	of	ADP
crl-14483	5	22	answers	answer	NOUN
crl-14483	5	23	and	and	CCONJ
crl-14483	5	24	the	the	DET
crl-14483	5	25	quality	quality	NOUN
crl-14483	5	26	of	of	ADP
crl-14483	5	27	referrals	referral	NOUN
crl-14483	5	28	.	.	PUNCT
crl-14483	6	1	findings	finding	NOUN
crl-14483	6	2	indicate	indicate	VERB
crl-14483	6	3	that	that	SCONJ
crl-14483	6	4	services	service	NOUN
crl-14483	6	5	would	would	AUX
crl-14483	6	6	be	be	AUX
crl-14483	6	7	improved	improve	VERB
crl-14483	6	8	by	by	ADP
crl-14483	6	9	restructuring	restructure	VERB
crl-14483	6	10	staffing	staffing	NOUN
crl-14483	6	11	patterns	pattern	NOUN
crl-14483	6	12	and	and	CCONJ
crl-14483	6	13	strengthening	strengthen	VERB
crl-14483	6	14	training	training	NOUN
crl-14483	6	15	for	for	ADP
crl-14483	6	16	particular	particular	ADJ
crl-14483	6	17	kinds	kind	NOUN
crl-14483	6	18	of	of	ADP
crl-14483	6	19	questions	question	NOUN
crl-14483	6	20	.	.	PUNCT
crl-14483	7	1	ibraries	ibrarie	NOUN
crl-14483	7	2	increasingly	increasingly	ADV
crl-14483	7	3	use	use	VERB
crl-14483	7	4	nonprofessional	nonprofessional	ADJ
crl-14483	7	5	staff	staff	NOUN
crl-14483	7	6	at	at	ADP
crl-14483	7	7	reference	reference	NOUN
crl-14483	7	8	or	or	CCONJ
crl-14483	7	9	information	information	NOUN
crl-14483	7	10	desks	desk	NOUN
crl-14483	7	11	with	with	ADP
crl-14483	7	12	the	the	DET
crl-14483	7	13	idea	idea	NOUN
crl-14483	7	14	that	that	SCONJ
crl-14483	7	15	a	a	DET
crl-14483	7	16	high	high	ADJ
crl-14483	7	17	proportion	proportion	NOUN
crl-14483	7	18	of	of	ADP
crl-14483	7	19	questions	question	NOUN
crl-14483	7	20	do	do	AUX
crl-14483	7	21	not	not	PART
crl-14483	7	22	require	require	VERB
crl-14483	7	23	professional	professional	ADJ
crl-14483	7	24	expertise.1	expertise.1	NOUN
crl-14483	7	25	although	although	SCONJ
crl-14483	7	26	nonprofessionals	nonprofessional	NOUN
crl-14483	7	27	rarely	rarely	ADV
crl-14483	7	28	have	have	VERB
crl-14483	7	29	formal	formal	ADJ
crl-14483	7	30	on	on	ADP
crl-14483	7	31	-	-	PUNCT
crl-14483	7	32	the	the	DET
crl-14483	7	33	-	-	PUNCT
crl-14483	7	34	job	job	NOUN
crl-14483	7	35	training	training	NOUN
crl-14483	7	36	,	,	PUNCT
crl-14483	7	37	their	their	PRON
crl-14483	7	38	performance	performance	NOUN
crl-14483	7	39	in	in	ADP
crl-14483	7	40	answering	answer	VERB
crl-14483	7	41	these	these	DET
crl-14483	7	42	easy	easy	ADJ
crl-14483	7	43	questions	question	NOUN
crl-14483	7	44	is	be	AUX
crl-14483	7	45	rarely	rarely	ADV
crl-14483	7	46	a	a	DET
crl-14483	7	47	focal	focal	ADJ
crl-14483	7	48	point	point	NOUN
crl-14483	7	49	of	of	ADP
crl-14483	7	50	research	research	NOUN
crl-14483	7	51	.	.	PUNCT
crl-14483	8	1	2	2	NUM
crl-14483	8	2	this	this	DET
crl-14483	8	3	study	study	NOUN
crl-14483	8	4	attempts	attempt	VERB
crl-14483	8	5	to	to	PART
crl-14483	8	6	test	test	VERB
crl-14483	8	7	the	the	DET
crl-14483	8	8	theory	theory	NOUN
crl-14483	8	9	that	that	PRON
crl-14483	8	10	nonprofessionals	nonprofessional	VERB
crl-14483	8	11	and	and	CCONJ
crl-14483	8	12	students	student	NOUN
crl-14483	8	13	can	can	AUX
crl-14483	8	14	be	be	AUX
crl-14483	8	15	effective	effective	ADJ
crl-14483	8	16	in	in	ADP
crl-14483	8	17	reference	reference	NOUN
crl-14483	8	18	service	service	NOUN
crl-14483	8	19	and	and	CCONJ
crl-14483	8	20	make	make	VERB
crl-14483	8	21	appropriate	appropriate	ADJ
crl-14483	8	22	referrals	referral	NOUN
crl-14483	8	23	.	.	PUNCT
crl-14483	9	1	it	it	PRON
crl-14483	9	2	is	be	AUX
crl-14483	9	3	hoped	hope	VERB
crl-14483	9	4	that	that	SCONJ
crl-14483	9	5	the	the	DET
crl-14483	9	6	results	result	NOUN
crl-14483	9	7	will	will	AUX
crl-14483	9	8	help	help	VERB
crl-14483	9	9	academic	academic	ADJ
crl-14483	9	10	libraries	library	NOUN
crl-14483	9	11	in	in	ADP
crl-14483	9	12	making	make	VERB
crl-14483	9	13	decisions	decision	NOUN
crl-14483	9	14	about	about	ADP
crl-14483	9	15	establishing	establish	VERB
crl-14483	9	16	and	and	CCONJ
crl-14483	9	17	staffing	staff	VERB
crl-14483	9	18	information	information	NOUN
crl-14483	9	19	desks	desk	NOUN
crl-14483	9	20	for	for	ADP
crl-14483	9	21	answering	answer	VERB
crl-14483	9	22	simple	simple	ADJ
crl-14483	9	23	questions	question	NOUN
crl-14483	9	24	and	and	CCONJ
crl-14483	9	25	screening	screen	VERB
crl-14483	9	26	reference	reference	NOUN
crl-14483	9	27	questions	question	NOUN
crl-14483	9	28	.	.	PUNCT
crl-14483	10	1	additionally	additionally	ADV
crl-14483	10	2	,	,	PUNCT
crl-14483	10	3	the	the	DET
crl-14483	10	4	study	study	NOUN
crl-14483	10	5	presents	present	VERB
crl-14483	10	6	data	datum	NOUN
crl-14483	10	7	on	on	ADP
crl-14483	10	8	current	current	ADJ
crl-14483	10	9	competencies	competency	NOUN
crl-14483	10	10	and	and	CCONJ
crl-14483	10	11	problem	problem	NOUN
crl-14483	10	12	areas	area	NOUN
crl-14483	10	13	to	to	PART
crl-14483	10	14	further	further	ADJ
crl-14483	10	15	exploration	exploration	NOUN
crl-14483	10	16	of	of	ADP
crl-14483	10	17	the	the	DET
crl-14483	10	18	effectiveness	effectiveness	NOUN
crl-14483	10	19	of	of	ADP
crl-14483	10	20	particular	particular	ADJ
crl-14483	10	21	training	training	NOUN
crl-14483	10	22	methods	method	NOUN
crl-14483	10	23	for	for	ADP
crl-14483	10	24	specific	specific	ADJ
crl-14483	10	25	kinds	kind	NOUN
crl-14483	10	26	of	of	ADP
crl-14483	10	27	questions	question	NOUN
crl-14483	10	28	.	.	PUNCT
crl-14483	11	1	background	background	NOUN
crl-14483	11	2	since	since	SCONJ
crl-14483	11	3	1980	1980	NUM
crl-14483	11	4	,	,	PUNCT
crl-14483	11	5	reference	reference	NOUN
crl-14483	11	6	staff	staff	NOUN
crl-14483	11	7	at	at	ADP
crl-14483	11	8	the	the	DET
crl-14483	11	9	university	university	PROPN
crl-14483	11	10	of	of	ADP
crl-14483	11	11	illinois	illinois	PROPN
crl-14483	11	12	in	in	ADP
crl-14483	11	13	urbana	urbana	PROPN
crl-14483	11	14	-	-	PUNCT
crl-14483	11	15	champaign	champaign	PROPN
crl-14483	11	16	have	have	AUX
crl-14483	11	17	administered	administer	VERB
crl-14483	11	18	an	an	DET
crl-14483	11	19	information	information	NOUN
crl-14483	11	20	desk	desk	NOUN
crl-14483	11	21	designed	design	VERB
crl-14483	11	22	to	to	PART
crl-14483	11	23	handle	handle	VERB
crl-14483	11	24	directional	directional	ADJ
crl-14483	11	25	questions	question	NOUN
crl-14483	11	26	;	;	PUNCT
crl-14483	11	27	to	to	PART
crl-14483	11	28	answer	answer	VERB
crl-14483	11	29	some	some	DET
crl-14483	11	30	basic	basic	ADJ
crl-14483	11	31	ready	ready	ADJ
crl-14483	11	32	reference	reference	NOUN
crl-14483	11	33	questions	question	NOUN
crl-14483	11	34	using	use	VERB
crl-14483	11	35	a	a	DET
crl-14483	11	36	small	small	ADJ
crl-14483	11	37	collection	collection	NOUN
crl-14483	11	38	of	of	ADP
crl-14483	11	39	reference	reference	NOUN
crl-14483	11	40	titles	title	NOUN
crl-14483	11	41	;	;	PUNCT
crl-14483	11	42	to	to	PART
crl-14483	11	43	screen	screen	VERB
crl-14483	11	44	incoming	incoming	ADJ
crl-14483	11	45	telephone	telephone	NOUN
crl-14483	11	46	reference	reference	NOUN
crl-14483	11	47	questions	question	NOUN
crl-14483	11	48	;	;	PUNCT
crl-14483	11	49	and	and	CCONJ
crl-14483	11	50	to	to	PART
crl-14483	11	51	instruct	instruct	VERB
crl-14483	11	52	patrons	patron	NOUN
crl-14483	11	53	in	in	ADP
crl-14483	11	54	the	the	DET
crl-14483	11	55	use	use	NOUN
crl-14483	11	56	of	of	ADP
crl-14483	11	57	the	the	DET
crl-14483	11	58	automated	automate	VERB
crl-14483	11	59	circulation	circulation	NOUN
crl-14483	11	60	system	system	NOUN
crl-14483	11	61	,	,	PUNCT
crl-14483	11	62	the	the	DET
crl-14483	11	63	online	online	ADJ
crl-14483	11	64	catalog	catalog	NOUN
crl-14483	11	65	,	,	PUNCT
crl-14483	11	66	and	and	CCONJ
crl-14483	11	67	the	the	DET
crl-14483	11	68	card	card	NOUN
crl-14483	11	69	catalog	catalog	NOUN
crl-14483	11	70	.	.	PUNCT
crl-14483	12	1	staff	staff	NOUN
crl-14483	12	2	members	member	NOUN
crl-14483	12	3	attempt	attempt	VERB
crl-14483	12	4	to	to	PART
crl-14483	12	5	answer	answer	VERB
crl-14483	12	6	most	most	ADJ
crl-14483	12	7	questions	question	NOUN
crl-14483	12	8	,	,	PUNCT
crl-14483	12	9	but	but	CCONJ
crl-14483	12	10	are	be	AUX
crl-14483	12	11	encouraged	encourage	VERB
crl-14483	12	12	torefer	torefer	VERB
crl-14483	12	13	the	the	DET
crl-14483	12	14	question	question	NOUN
crl-14483	12	15	if	if	SCONJ
crl-14483	12	16	the	the	DET
crl-14483	12	17	answer	answer	NOUN
crl-14483	12	18	is	be	AUX
crl-14483	12	19	not	not	PART
crl-14483	12	20	readily	readily	ADV
crl-14483	12	21	obtainable	obtainable	ADJ
crl-14483	12	22	with	with	ADP
crl-14483	12	23	the	the	DET
crl-14483	12	24	materials	material	NOUN
crl-14483	12	25	at	at	ADP
crl-14483	12	26	hand	hand	NOUN
crl-14483	12	27	.	.	PUNCT
crl-14483	13	1	staff	staff	NOUN
crl-14483	13	2	members	member	NOUN
crl-14483	13	3	are	be	AUX
crl-14483	13	4	instructed	instruct	VERB
crl-14483	13	5	never	never	ADV
crl-14483	13	6	to	to	PART
crl-14483	13	7	say	say	VERB
crl-14483	13	8	that	that	SCONJ
crl-14483	13	9	an	an	DET
crl-14483	13	10	item	item	NOUN
crl-14483	13	11	is	be	AUX
crl-14483	13	12	not	not	PART
crl-14483	13	13	owned	own	VERB
crl-14483	13	14	,	,	PUNCT
crl-14483	13	15	but	but	CCONJ
crl-14483	13	16	merely	merely	ADV
crl-14483	13	17	that	that	SCONJ
crl-14483	13	18	they	they	PRON
crl-14483	13	19	can	can	AUX
crl-14483	13	20	not	not	PART
crl-14483	13	21	locate	locate	VERB
crl-14483	13	22	it	it	PRON
crl-14483	13	23	,	,	PUNCT
crl-14483	13	24	and	and	CCONJ
crl-14483	13	25	to	to	PART
crl-14483	13	26	refer	refer	VERB
crl-14483	13	27	the	the	DET
crl-14483	13	28	question	question	NOUN
crl-14483	13	29	to	to	ADP
crl-14483	13	30	a	a	DET
crl-14483	13	31	librarian	librarian	NOUN
crl-14483	13	32	.	.	PUNCT
crl-14483	14	1	at	at	ADP
crl-14483	14	2	first	first	ADV
crl-14483	14	3	the	the	DET
crl-14483	14	4	desk	desk	NOUN
crl-14483	14	5	was	be	AUX
crl-14483	14	6	staffed	staff	VERB
crl-14483	14	7	mainly	mainly	ADV
crl-14483	14	8	by	by	ADP
crl-14483	14	9	volunteers	volunteer	NOUN
crl-14483	14	10	from	from	ADP
crl-14483	14	11	various	various	ADJ
crl-14483	14	12	library	library	NOUN
crl-14483	14	13	departments	department	NOUN
crl-14483	14	14	.	.	PUNCT
crl-14483	15	1	service	service	NOUN
crl-14483	15	2	is	be	AUX
crl-14483	15	3	now	now	ADV
crl-14483	15	4	provided	provide	VERB
crl-14483	15	5	by	by	ADP
crl-14483	15	6	eight	eight	NUM
crl-14483	15	7	graduate	graduate	NOUN
crl-14483	15	8	library	library	NOUN
crl-14483	15	9	school	school	NOUN
crl-14483	15	10	students	student	NOUN
crl-14483	15	11	who	who	PRON
crl-14483	15	12	hold	hold	VERB
crl-14483	15	13	beth	beth	PROPN
crl-14483	15	14	s.	s.	PROPN
crl-14483	15	15	woodard	woodard	PROPN
crl-14483	15	16	is	be	AUX
crl-14483	15	17	central	central	ADJ
crl-14483	15	18	information	information	NOUN
crl-14483	15	19	services	service	NOUN
crl-14483	15	20	librarian	librarian	ADJ
crl-14483	15	21	and	and	CCONJ
crl-14483	15	22	assistant	assistant	NOUN
crl-14483	15	23	professor	professor	NOUN
crl-14483	15	24	of	of	ADP
crl-14483	15	25	library	library	PROPN
crl-14483	15	26	administration	administration	NOUN
crl-14483	15	27	at	at	ADP
crl-14483	15	28	the	the	DET
crl-14483	15	29	university	university	PROPN
crl-14483	15	30	of	of	ADP
crl-14483	15	31	fllinois	fllinois	PROPN
crl-14483	15	32	,	,	PUNCT
crl-14483	15	33	urbana	urbana	PROPN
crl-14483	15	34	,	,	PUNCT
crl-14483	15	35	fllinois	fllinois	NOUN
crl-14483	15	36	.	.	PUNCT
crl-14483	16	1	455	455	NUM
crl-14483	16	2	456	456	NUM
crl-14483	16	3	college	college	PROPN
crl-14483	16	4	&	&	CCONJ
crl-14483	16	5	research	research	PROPN
crl-14483	16	6	libraries	librarie	VERB
crl-14483	16	7	quarter	quarter	NOUN
crl-14483	16	8	-	-	PUNCT
crl-14483	16	9	time	time	NOUN
crl-14483	16	10	assistantships	assistantship	NOUN
crl-14483	16	11	in	in	ADP
crl-14483	16	12	the	the	DET
crl-14483	16	13	library	library	NOUN
crl-14483	16	14	,	,	PUNCT
crl-14483	16	15	seven	seven	NUM
crl-14483	16	16	to	to	PART
crl-14483	16	17	eight	eight	NUM
crl-14483	16	18	student	student	NOUN
crl-14483	16	19	assistants	assistant	NOUN
crl-14483	16	20	(	(	PUNCT
crl-14483	16	21	most	most	ADJ
crl-14483	16	22	of	of	ADP
crl-14483	16	23	whom	whom	PRON
crl-14483	16	24	are	be	AUX
crl-14483	16	25	also	also	ADV
crl-14483	16	26	library	library	NOUN
crl-14483	16	27	school	school	NOUN
crl-14483	16	28	students	student	NOUN
crl-14483	16	29	)	)	PUNCT
crl-14483	16	30	and	and	CCONJ
crl-14483	16	31	two	two	NUM
crl-14483	16	32	library	library	NOUN
crl-14483	16	33	technical	technical	ADJ
crl-14483	16	34	assistants	assistant	NOUN
crl-14483	16	35	who	who	PRON
crl-14483	16	36	spend	spend	VERB
crl-14483	16	37	about	about	ADV
crl-14483	16	38	one	one	NUM
crl-14483	16	39	-	-	PUNCT
crl-14483	16	40	quarter	quarter	NOUN
crl-14483	16	41	to	to	ADP
crl-14483	16	42	three	three	NUM
crl-14483	16	43	-	-	PUNCT
crl-14483	16	44	eighths	eighth	NOUN
crl-14483	16	45	of	of	ADP
crl-14483	16	46	their	their	PRON
crl-14483	16	47	time	time	NOUN
crl-14483	16	48	at	at	ADP
crl-14483	16	49	the	the	DET
crl-14483	16	50	information	information	NOUN
crl-14483	16	51	desk	desk	NOUN
crl-14483	16	52	.	.	PUNCT
crl-14483	17	1	the	the	DET
crl-14483	17	2	reference	reference	NOUN
crl-14483	17	3	staff	staff	NOUN
crl-14483	17	4	and	and	CCONJ
crl-14483	17	5	others	other	NOUN
crl-14483	17	6	in	in	ADP
crl-14483	17	7	the	the	DET
crl-14483	17	8	university	university	NOUN
crl-14483	17	9	library	library	NOUN
crl-14483	17	10	believe	believe	VERB
crl-14483	17	11	that	that	SCONJ
crl-14483	17	12	the	the	DET
crl-14483	17	13	information	information	NOUN
crl-14483	17	14	desk	desk	NOUN
crl-14483	17	15	has	have	AUX
crl-14483	17	16	been	be	AUX
crl-14483	17	17	successful	successful	ADJ
crl-14483	17	18	.	.	PUNCT
crl-14483	18	1	a	a	DET
crl-14483	18	2	great	great	ADJ
crl-14483	18	3	deal	deal	NOUN
crl-14483	18	4	of	of	ADP
crl-14483	18	5	time	time	NOUN
crl-14483	18	6	and	and	CCONJ
crl-14483	18	7	effort	effort	NOUN
crl-14483	18	8	is	be	AUX
crl-14483	18	9	devoted	devote	VERB
crl-14483	18	10	each	each	DET
crl-14483	18	11	year	year	NOUN
crl-14483	18	12	to	to	ADP
crl-14483	18	13	the	the	DET
crl-14483	18	14	planning	planning	NOUN
crl-14483	18	15	and	and	CCONJ
crl-14483	18	16	coordination	coordination	NOUN
crl-14483	18	17	of	of	ADP
crl-14483	18	18	orientation	orientation	NOUN
crl-14483	18	19	sessions	session	NOUN
crl-14483	18	20	and	and	CCONJ
crl-14483	18	21	weekly	weekly	ADJ
crl-14483	18	22	training	training	NOUN
crl-14483	18	23	meetings	meeting	NOUN
crl-14483	18	24	for	for	ADP
crl-14483	18	25	the	the	DET
crl-14483	18	26	staff	staff	NOUN
crl-14483	18	27	.	.	PUNCT
crl-14483	19	1	3	3	NUM
crl-14483	19	2	most	most	ADJ
crl-14483	19	3	graduate	graduate	ADJ
crl-14483	19	4	students	student	NOUN
crl-14483	19	5	responding	respond	VERB
crl-14483	19	6	to	to	ADP
crl-14483	19	7	an	an	DET
crl-14483	19	8	evaluation	evaluation	NOUN
crl-14483	19	9	form	form	NOUN
crl-14483	19	10	each	each	DET
crl-14483	19	11	spring	spring	NOUN
crl-14483	19	12	report	report	VERB
crl-14483	19	13	a	a	DET
crl-14483	19	14	positive	positive	ADJ
crl-14483	19	15	learning	learning	NOUN
crl-14483	19	16	experience	experience	NOUN
crl-14483	19	17	.	.	PUNCT
crl-14483	20	1	use	use	VERB
crl-14483	20	2	statistics	statistic	NOUN
crl-14483	20	3	for	for	ADP
crl-14483	20	4	the	the	DET
crl-14483	20	5	information	information	NOUN
crl-14483	20	6	desk	desk	NOUN
crl-14483	20	7	emphasize	emphasize	VERB
crl-14483	20	8	the	the	DET
crl-14483	20	9	number	number	NOUN
crl-14483	20	10	of	of	ADP
crl-14483	20	11	directional	directional	ADJ
crl-14483	20	12	questions	question	NOUN
crl-14483	20	13	that	that	PRON
crl-14483	20	14	no	no	ADV
crl-14483	20	15	longer	long	ADV
crl-14483	20	16	have	have	VERB
crl-14483	20	17	to	to	PART
crl-14483	20	18	be	be	AUX
crl-14483	20	19	handled	handle	VERB
crl-14483	20	20	by	by	ADP
crl-14483	20	21	professionals	professional	NOUN
crl-14483	20	22	.	.	PUNCT
crl-14483	21	1	the	the	DET
crl-14483	21	2	proportion	proportion	NOUN
crl-14483	21	3	of	of	ADP
crl-14483	21	4	questions	question	NOUN
crl-14483	21	5	referred	refer	VERB
crl-14483	21	6	to	to	ADP
crl-14483	21	7	the	the	DET
crl-14483	21	8	reference	reference	NOUN
crl-14483	21	9	desk	desk	NOUN
crl-14483	21	10	averages	average	NOUN
crl-14483	21	11	around	around	ADP
crl-14483	21	12	9	9	NUM
crl-14483	21	13	percent	percent	NOUN
crl-14483	21	14	.	.	PUNCT
crl-14483	22	1	this	this	PRON
crl-14483	22	2	is	be	AUX
crl-14483	22	3	less	less	ADJ
crl-14483	22	4	than	than	ADP
crl-14483	22	5	the	the	DET
crl-14483	22	6	14	14	NUM
crl-14483	22	7	percent	percent	NOUN
crl-14483	22	8	cited	cite	VERB
crl-14483	22	9	by	by	ADP
crl-14483	22	10	beth	beth	PROPN
crl-14483	22	11	j.	j.	PROPN
crl-14483	22	12	shapiro	shapiro	PROPN
crl-14483	22	13	as	as	ADP
crl-14483	22	14	a	a	DET
crl-14483	22	15	significant	significant	ADJ
crl-14483	22	16	achievement	achievement	NOUN
crl-14483	22	17	in	in	ADP
crl-14483	22	18	her	her	PRON
crl-14483	22	19	study	study	NOUN
crl-14483	22	20	.	.	PUNCT
crl-14483	23	1	4	4	NUM
crl-14483	23	2	like	like	ADP
crl-14483	23	3	shapiro	shapiro	PROPN
crl-14483	23	4	,	,	PUNCT
crl-14483	23	5	the	the	DET
crl-14483	23	6	reference	reference	NOUN
crl-14483	23	7	staff	staff	NOUN
crl-14483	23	8	felt	feel	VERB
crl-14483	23	9	that	that	SCONJ
crl-14483	23	10	nonprofessionals	nonprofessional	NOUN
crl-14483	23	11	''	''	PUNCT
crl-14483	23	12	are	be	AUX
crl-14483	23	13	able	able	ADJ
crl-14483	23	14	to	to	PART
crl-14483	23	15	provide	provide	VERB
crl-14483	23	16	adequate	adequate	ADJ
crl-14483	23	17	assistance	assistance	NOUN
crl-14483	23	18	.	.	PUNCT
crl-14483	23	19	"	"	PUNCT
crl-14483	24	1	5	5	NUM
crl-14483	24	2	these	these	DET
crl-14483	24	3	positive	positive	ADJ
crl-14483	24	4	indicators	indicator	NOUN
crl-14483	24	5	do	do	AUX
crl-14483	24	6	not	not	PART
crl-14483	24	7	eliminate	eliminate	VERB
crl-14483	24	8	the	the	DET
crl-14483	24	9	need	need	NOUN
crl-14483	24	10	for	for	ADP
crl-14483	24	11	a	a	DET
crl-14483	24	12	more	more	ADV
crl-14483	24	13	formal	formal	ADJ
crl-14483	24	14	evaluation	evaluation	NOUN
crl-14483	24	15	of	of	ADP
crl-14483	24	16	the	the	DET
crl-14483	24	17	service	service	NOUN
crl-14483	24	18	.	.	PUNCT
crl-14483	25	1	first	first	ADV
crl-14483	25	2	,	,	PUNCT
crl-14483	25	3	the	the	DET
crl-14483	25	4	general	general	ADJ
crl-14483	25	5	assumption	assumption	NOUN
crl-14483	25	6	of	of	ADP
crl-14483	25	7	success	success	NOUN
crl-14483	25	8	needs	need	VERB
crl-14483	25	9	to	to	PART
crl-14483	25	10	be	be	AUX
crl-14483	25	11	tested	test	VERB
crl-14483	25	12	quantitatively	quantitatively	ADV
crl-14483	25	13	.	.	PUNCT
crl-14483	26	1	are	be	AUX
crl-14483	26	2	correct	correct	ADJ
crl-14483	26	3	answers	answer	NOUN
crl-14483	26	4	being	be	AUX
crl-14483	26	5	supplied	supply	VERB
crl-14483	26	6	?	?	PUNCT
crl-14483	27	1	are	be	AUX
crl-14483	27	2	appropriate	appropriate	ADJ
crl-14483	27	3	referrals	referral	NOUN
crl-14483	27	4	being	be	AUX
crl-14483	27	5	made	make	VERB
crl-14483	27	6	?	?	PUNCT
crl-14483	28	1	are	be	AUX
crl-14483	28	2	nonprofessionals	nonprofessional	NOUN
crl-14483	28	3	attempting	attempt	VERB
crl-14483	28	4	to	to	PART
crl-14483	28	5	do	do	VERB
crl-14483	28	6	too	too	ADV
crl-14483	28	7	much	much	ADV
crl-14483	28	8	and	and	CCONJ
crl-14483	28	9	giving	give	VERB
crl-14483	28	10	misleading	misleading	ADJ
crl-14483	28	11	information	information	NOUN
crl-14483	28	12	?	?	PUNCT
crl-14483	29	1	is	be	AUX
crl-14483	29	2	the	the	DET
crl-14483	29	3	scope	scope	NOUN
crl-14483	29	4	of	of	ADP
crl-14483	29	5	the	the	DET
crl-14483	29	6	information	information	NOUN
crl-14483	29	7	desk	desk	NOUN
crl-14483	29	8	too	too	ADV
crl-14483	29	9	broad	broad	ADJ
crl-14483	29	10	?	?	PUNCT
crl-14483	30	1	is	be	AUX
crl-14483	30	2	its	its	PRON
crl-14483	30	3	function	function	NOUN
crl-14483	30	4	appropriately	appropriately	ADV
crl-14483	30	5	defined	define	VERB
crl-14483	30	6	?	?	PUNCT
crl-14483	31	1	charles	charles	PROPN
crl-14483	31	2	mcclure	mcclure	PROPN
crl-14483	31	3	and	and	CCONJ
crl-14483	31	4	peter	peter	PROPN
crl-14483	31	5	hernon	hernon	PROPN
crl-14483	31	6	stress	stress	VERB
crl-14483	31	7	that	that	SCONJ
crl-14483	31	8	''	''	PUNCT
crl-14483	31	9	perceptions	perception	NOUN
crl-14483	31	10	and	and	CCONJ
crl-14483	31	11	assumptions	assumption	NOUN
crl-14483	31	12	about	about	ADP
crl-14483	31	13	what	what	PRON
crl-14483	31	14	is	be	AUX
crl-14483	31	15	thought	think	VERB
crl-14483	31	16	to	to	PART
crl-14483	31	17	be	be	AUX
crl-14483	31	18	occurring	occur	VERB
crl-14483	31	19	in	in	ADP
crl-14483	31	20	the	the	DET
crl-14483	31	21	provision	provision	NOUN
crl-14483	31	22	of	of	ADP
crl-14483	31	23	library	library	NOUN
crl-14483	31	24	services	service	NOUN
crl-14483	31	25	should	should	AUX
crl-14483	31	26	be	be	AUX
crl-14483	31	27	validated	validate	VERB
crl-14483	31	28	by	by	ADP
crl-14483	31	29	programs	program	NOUN
crl-14483	31	30	of	of	ADP
crl-14483	31	31	ongoing	ongoing	ADJ
crl-14483	31	32	evaluation	evaluation	NOUN
crl-14483	31	33	research	research	NOUN
crl-14483	31	34	.	.	PUNCT
crl-14483	31	35	"	"	PUNCT
crl-14483	32	1	6	6	NUM
crl-14483	32	2	the	the	DET
crl-14483	32	3	effectiveness	effectiveness	NOUN
crl-14483	32	4	of	of	ADP
crl-14483	32	5	the	the	DET
crl-14483	32	6	training	training	NOUN
crl-14483	32	7	program	program	NOUN
crl-14483	32	8	also	also	ADV
crl-14483	32	9	needs	need	VERB
crl-14483	32	10	examination	examination	NOUN
crl-14483	32	11	.	.	PUNCT
crl-14483	33	1	does	do	AUX
crl-14483	33	2	the	the	DET
crl-14483	33	3	program	program	NOUN
crl-14483	33	4	need	need	VERB
crl-14483	33	5	general	general	ADJ
crl-14483	33	6	improvement	improvement	NOUN
crl-14483	33	7	or	or	CCONJ
crl-14483	33	8	are	be	AUX
crl-14483	33	9	there	there	PRON
crl-14483	33	10	only	only	ADV
crl-14483	33	11	a	a	DET
crl-14483	33	12	few	few	ADJ
crl-14483	33	13	specific	specific	ADJ
crl-14483	33	14	areas	area	NOUN
crl-14483	33	15	that	that	PRON
crl-14483	33	16	need	need	VERB
crl-14483	33	17	improvement	improvement	NOUN
crl-14483	33	18	?	?	PUNCT
crl-14483	34	1	can	can	AUX
crl-14483	34	2	the	the	DET
crl-14483	34	3	same	same	ADJ
crl-14483	34	4	level	level	NOUN
crl-14483	34	5	of	of	ADP
crl-14483	34	6	competency	competency	NOUN
crl-14483	34	7	be	be	AUX
crl-14483	34	8	achieved	achieve	VERB
crl-14483	34	9	with	with	ADP
crl-14483	34	10	a	a	DET
crl-14483	34	11	smaller	small	ADJ
crl-14483	34	12	investment	investment	NOUN
crl-14483	34	13	of	of	ADP
crl-14483	34	14	time	time	NOUN
crl-14483	34	15	and	and	CCONJ
crl-14483	34	16	energy	energy	NOUN
crl-14483	34	17	?	?	PUNCT
crl-14483	35	1	how	how	SCONJ
crl-14483	35	2	can	can	AUX
crl-14483	35	3	we	we	PRON
crl-14483	35	4	measure	measure	VERB
crl-14483	35	5	improvement	improvement	NOUN
crl-14483	35	6	in	in	ADP
crl-14483	35	7	training	training	NOUN
crl-14483	35	8	when	when	SCONJ
crl-14483	35	9	all	all	PRON
crl-14483	35	10	we	we	PRON
crl-14483	35	11	have	have	VERB
crl-14483	35	12	to	to	PART
crl-14483	35	13	go	go	VERB
crl-14483	35	14	on	on	ADP
crl-14483	35	15	are	be	AUX
crl-14483	35	16	our	our	PRON
crl-14483	35	17	qualitative	qualitative	ADJ
crl-14483	35	18	perceptions	perception	NOUN
crl-14483	35	19	about	about	ADP
crl-14483	35	20	the	the	DET
crl-14483	35	21	program	program	NOUN
crl-14483	35	22	?	?	PUNCT
crl-14483	36	1	mcclure	mcclure	NOUN
crl-14483	36	2	and	and	CCONJ
crl-14483	36	3	hernon	hernon	NOUN
crl-14483	36	4	stress	stress	VERB
crl-14483	36	5	that	that	SCONJ
crl-14483	36	6	"	"	PUNCT
crl-14483	36	7	without	without	ADP
crl-14483	36	8	empirical	empirical	ADJ
crl-14483	36	9	evidence	evidence	NOUN
crl-14483	36	10	-	-	PUNCT
crl-14483	36	11	evaluation	evaluation	NOUN
crl-14483	36	12	-	-	PUNCT
crl-14483	36	13	describing	describe	VERB
crl-14483	36	14	the	the	DET
crl-14483	36	15	july	july	PROPN
crl-14483	36	16	1989	1989	NUM
crl-14483	36	17	level	level	NOUN
crl-14483	36	18	of	of	ADP
crl-14483	36	19	quality	quality	NOUN
crl-14483	36	20	provided	provide	VERB
crl-14483	36	21	,	,	PUNCT
crl-14483	36	22	it	it	PRON
crl-14483	36	23	is	be	AUX
crl-14483	36	24	difficult	difficult	ADJ
crl-14483	36	25	to	to	PART
crl-14483	36	26	develop	develop	VERB
crl-14483	36	27	effective	effective	ADJ
crl-14483	36	28	and	and	CCONJ
crl-14483	36	29	meaningful	meaningful	ADJ
crl-14483	36	30	managerial	managerial	ADJ
crl-14483	36	31	strategies	strategy	NOUN
crl-14483	36	32	to	to	PART
crl-14483	36	33	improve	improve	VERB
crl-14483	36	34	reference	reference	NOUN
crl-14483	36	35	services	service	NOUN
crl-14483	36	36	.	.	PUNCT
crl-14483	37	1	"7	"7	NOUN
crl-14483	37	2	purposeofthestudy	purposeofthestudy	NOUN
crl-14483	37	3	in	in	ADP
crl-14483	37	4	an	an	DET
crl-14483	37	5	effort	effort	NOUN
crl-14483	37	6	to	to	PART
crl-14483	37	7	gain	gain	VERB
crl-14483	37	8	some	some	DET
crl-14483	37	9	reliable	reliable	ADJ
crl-14483	37	10	information	information	NOUN
crl-14483	37	11	about	about	ADP
crl-14483	37	12	the	the	DET
crl-14483	37	13	effectiveness	effectiveness	NOUN
crl-14483	37	14	of	of	ADP
crl-14483	37	15	service	service	NOUN
crl-14483	37	16	provided	provide	VERB
crl-14483	37	17	at	at	ADP
crl-14483	37	18	the	the	DET
crl-14483	37	19	information	information	NOUN
crl-14483	37	20	desk	desk	NOUN
crl-14483	37	21	,	,	PUNCT
crl-14483	37	22	a	a	DET
crl-14483	37	23	study	study	NOUN
crl-14483	37	24	was	be	AUX
crl-14483	37	25	conducted	conduct	VERB
crl-14483	37	26	.	.	PUNCT
crl-14483	38	1	information	information	NOUN
crl-14483	38	2	was	be	AUX
crl-14483	38	3	collected	collect	VERB
crl-14483	38	4	on	on	ADP
crl-14483	38	5	correctness	correctness	NOUN
crl-14483	38	6	of	of	ADP
crl-14483	38	7	answers	answer	NOUN
crl-14483	38	8	given	give	VERB
crl-14483	38	9	,	,	PUNCT
crl-14483	38	10	levels	level	NOUN
crl-14483	38	11	of	of	ADP
crl-14483	38	12	patrons	patron	NOUN
crl-14483	38	13	,	,	PUNCT
crl-14483	38	14	types	type	NOUN
crl-14483	38	15	of	of	ADP
crl-14483	38	16	questions	question	NOUN
crl-14483	38	17	,	,	PUNCT
crl-14483	38	18	times	time	NOUN
crl-14483	38	19	when	when	SCONJ
crl-14483	38	20	reference	reference	NOUN
crl-14483	38	21	librarians	librarian	VERB
crl-14483	38	22	staff	staff	VERB
crl-14483	38	23	the	the	DET
crl-14483	38	24	reference	reference	NOUN
crl-14483	38	25	desk	desk	NOUN
crl-14483	38	26	and	and	CCONJ
crl-14483	38	27	two	two	NUM
crl-14483	38	28	people	people	NOUN
crl-14483	38	29	staff	staff	VERB
crl-14483	38	30	the	the	DET
crl-14483	38	31	information	information	NOUN
crl-14483	38	32	desk	desk	NOUN
crl-14483	38	33	,	,	PUNCT
crl-14483	38	34	the	the	DET
crl-14483	38	35	level	level	NOUN
crl-14483	38	36	of	of	ADP
crl-14483	38	37	the	the	DET
crl-14483	38	38	staff	staff	NOUN
crl-14483	38	39	member	member	NOUN
crl-14483	38	40	,	,	PUNCT
crl-14483	38	41	sources	source	NOUN
crl-14483	38	42	used	use	VERB
crl-14483	38	43	to	to	PART
crl-14483	38	44	answer	answer	VERB
crl-14483	38	45	questions	question	NOUN
crl-14483	38	46	,	,	PUNCT
crl-14483	38	47	appropriateness	appropriateness	NOUN
crl-14483	38	48	of	of	ADP
crl-14483	38	49	referrals	referral	NOUN
crl-14483	38	50	,	,	PUNCT
crl-14483	38	51	and	and	CCONJ
crl-14483	38	52	patrons	patron	NOUN
crl-14483	38	53	perceptions	perception	NOUN
crl-14483	38	54	.	.	PUNCT
crl-14483	38	55	''	''	PUNCT
crl-14483	39	1	while	while	SCONJ
crl-14483	39	2	there	there	PRON
crl-14483	39	3	are	be	VERB
crl-14483	39	4	many	many	ADJ
crl-14483	39	5	ways	way	NOUN
crl-14483	39	6	to	to	PART
crl-14483	39	7	assess	assess	VERB
crl-14483	39	8	reference	reference	NOUN
crl-14483	39	9	services	service	NOUN
crl-14483	39	10	,	,	PUNCT
crl-14483	39	11	'	'	PUNCT
crl-14483	39	12	true	true	ADJ
crl-14483	39	13	evaluation	evaluation	NOUN
crl-14483	39	14	deals	deal	NOUN
crl-14483	39	15	with	with	ADP
crl-14483	39	16	the	the	DET
crl-14483	39	17	results	result	NOUN
crl-14483	39	18	or	or	CCONJ
crl-14483	39	19	outputs	output	NOUN
crl-14483	39	20	of	of	ADP
crl-14483	39	21	an	an	DET
crl-14483	39	22	activity	activity	NOUN
crl-14483	39	23	or	or	CCONJ
crl-14483	39	24	program	program	NOUN
crl-14483	39	25	.	.	PUNCT
crl-14483	39	26	'	'	PUNCT
crl-14483	39	27	''	''	PUNCT
crl-14483	40	1	methodology	methodology	NOUN
crl-14483	40	2	rationale	rationale	NOUN
crl-14483	40	3	for	for	ADP
crl-14483	40	4	the	the	DET
crl-14483	40	5	data	data	NOUN
crl-14483	40	6	collection	collection	NOUN
crl-14483	40	7	method	method	NOUN
crl-14483	40	8	while	while	SCONJ
crl-14483	40	9	there	there	PRON
crl-14483	40	10	are	be	VERB
crl-14483	40	11	many	many	ADJ
crl-14483	40	12	ways	way	NOUN
crl-14483	40	13	to	to	PART
crl-14483	40	14	assess	assess	VERB
crl-14483	40	15	reference	reference	NOUN
crl-14483	40	16	services	service	NOUN
crl-14483	40	17	,	,	PUNCT
crl-14483	40	18	8	8	NUM
crl-14483	40	19	"	"	PUNCT
crl-14483	40	20	true	true	ADJ
crl-14483	40	21	evaluation	evaluation	NOUN
crl-14483	40	22	deals	deal	NOUN
crl-14483	40	23	with	with	ADP
crl-14483	40	24	the	the	DET
crl-14483	40	25	results	result	NOUN
crl-14483	40	26	or	or	CCONJ
crl-14483	40	27	outputs	output	NOUN
crl-14483	40	28	of	of	ADP
crl-14483	40	29	an	an	DET
crl-14483	40	30	activity	activity	NOUN
crl-14483	40	31	or	or	CCONJ
crl-14483	40	32	program	program	NOUN
crl-14483	40	33	.	.	PUNCT
crl-14483	41	1	applied	apply	VERB
crl-14483	41	2	to	to	ADP
crl-14483	41	3	libraries	library	NOUN
crl-14483	41	4	,	,	PUNCT
crl-14483	41	5	this	this	PRON
crl-14483	41	6	means	mean	VERB
crl-14483	41	7	that	that	SCONJ
crl-14483	41	8	evaluation	evaluation	NOUN
crl-14483	41	9	must	must	AUX
crl-14483	41	10	deal	deal	VERB
crl-14483	41	11	with	with	ADP
crl-14483	41	12	the	the	DET
crl-14483	41	13	services	service	NOUN
crl-14483	41	14	users	user	NOUN
crl-14483	41	15	receive	receive	VERB
crl-14483	41	16	.	.	PUNCT
crl-14483	42	1	"	"	PUNCT
crl-14483	42	2	9	9	NUM
crl-14483	42	3	inputs	inputs	PROPN
crl-14483	42	4	(	(	PUNCT
crl-14483	42	5	i.e.	i.e.	X
crl-14483	42	6	,	,	PUNCT
crl-14483	42	7	employee	employee	NOUN
crl-14483	42	8	selection	selection	NOUN
crl-14483	42	9	,	,	PUNCT
crl-14483	42	10	education	education	NOUN
crl-14483	42	11	,	,	PUNCT
crl-14483	42	12	orientation	orientation	NOUN
crl-14483	42	13	,	,	PUNCT
crl-14483	42	14	and	and	CCONJ
crl-14483	42	15	training	training	NOUN
crl-14483	42	16	,	,	PUNCT
crl-14483	42	17	and	and	CCONJ
crl-14483	42	18	job	job	NOUN
crl-14483	42	19	aids	aid	NOUN
crl-14483	42	20	,	,	PUNCT
crl-14483	42	21	tools	tool	NOUN
crl-14483	42	22	,	,	PUNCT
crl-14483	42	23	and	and	CCONJ
crl-14483	42	24	equipment	equipment	NOUN
crl-14483	42	25	)	)	PUNCT
crl-14483	42	26	can	can	AUX
crl-14483	42	27	not	not	PART
crl-14483	42	28	be	be	AUX
crl-14483	42	29	dramatically	dramatically	ADV
crl-14483	42	30	improved	improve	VERB
crl-14483	42	31	without	without	ADP
crl-14483	42	32	careful	careful	ADJ
crl-14483	42	33	analysis	analysis	NOUN
crl-14483	42	34	or	or	CCONJ
crl-14483	42	35	without	without	ADP
crl-14483	42	36	knowledge	knowledge	NOUN
crl-14483	42	37	of	of	ADP
crl-14483	42	38	the	the	DET
crl-14483	42	39	present	present	ADJ
crl-14483	42	40	effectiveness	effectiveness	NOUN
crl-14483	42	41	of	of	ADP
crl-14483	42	42	outputs	output	NOUN
crl-14483	42	43	.	.	PUNCT
crl-14483	43	1	because	because	SCONJ
crl-14483	43	2	actual	actual	ADJ
crl-14483	43	3	on	on	ADP
crl-14483	43	4	-	-	PUNCT
crl-14483	43	5	the	the	DET
crl-14483	43	6	-	-	PUNCT
crl-14483	43	7	job	job	NOUN
crl-14483	43	8	performance	performance	NOUN
crl-14483	43	9	,	,	PUNCT
crl-14483	43	10	not	not	PART
crl-14483	43	11	the	the	DET
crl-14483	43	12	potential	potential	NOUN
crl-14483	43	13	for	for	ADP
crl-14483	43	14	service	service	NOUN
crl-14483	43	15	,	,	PUNCT
crl-14483	43	16	determines	determine	VERB
crl-14483	43	17	how	how	SCONJ
crl-14483	43	18	effectively	effectively	ADV
crl-14483	43	19	the	the	DET
crl-14483	43	20	information	information	NOUN
crl-14483	43	21	desk	desk	NOUN
crl-14483	43	22	performs	perform	VERB
crl-14483	43	23	its	its	PRON
crl-14483	43	24	routine	routine	ADJ
crl-14483	43	25	functions	function	NOUN
crl-14483	43	26	,	,	PUNCT
crl-14483	43	27	the	the	DET
crl-14483	43	28	methodology	methodology	NOUN
crl-14483	43	29	had	have	VERB
crl-14483	43	30	to	to	PART
crl-14483	43	31	be	be	AUX
crl-14483	43	32	conducted	conduct	VERB
crl-14483	43	33	in	in	ADP
crl-14483	43	34	an	an	DET
crl-14483	43	35	environment	environment	NOUN
crl-14483	43	36	as	as	ADV
crl-14483	43	37	close	close	ADV
crl-14483	43	38	to	to	ADP
crl-14483	43	39	the	the	DET
crl-14483	43	40	actual	actual	ADJ
crl-14483	43	41	as	as	ADP
crl-14483	43	42	possible	possible	ADJ
crl-14483	43	43	.	.	PUNCT
crl-14483	44	1	job	job	NOUN
crl-14483	44	2	performance	performance	NOUN
crl-14483	44	3	may	may	AUX
crl-14483	44	4	be	be	AUX
crl-14483	44	5	evaluated	evaluate	VERB
crl-14483	44	6	through	through	ADP
crl-14483	44	7	obtrusive	obtrusive	ADJ
crl-14483	44	8	methods	method	NOUN
crl-14483	44	9	such	such	ADJ
crl-14483	44	10	as	as	ADP
crl-14483	44	11	observer	observer	NOUN
crl-14483	44	12	diaries	diary	NOUN
crl-14483	44	13	,	,	PUNCT
crl-14483	44	14	self	self	NOUN
crl-14483	44	15	-	-	PUNCT
crl-14483	44	16	diaries	diary	NOUN
crl-14483	44	17	,	,	PUNCT
crl-14483	44	18	interviews	interview	NOUN
crl-14483	44	19	,	,	PUNCT
crl-14483	44	20	questionnaires	questionnaire	NOUN
crl-14483	44	21	,	,	PUNCT
crl-14483	44	22	the	the	DET
crl-14483	44	23	critical	critical	ADJ
crl-14483	44	24	incident	incident	NOUN
crl-14483	44	25	method	method	NOUN
crl-14483	44	26	,	,	PUNCT
crl-14483	44	27	pa	pa	PROPN
crl-14483	44	28	.	.	PROPN
crl-14483	44	29	tron	tron	PROPN
crl-14483	44	30	satisfaction	satisfaction	PROPN
crl-14483	44	31	questionnaires	questionnaire	NOUN
crl-14483	44	32	,	,	PUNCT
crl-14483	44	33	or	or	CCONJ
crl-14483	44	34	correct	correct	VERB
crl-14483	44	35	the	the	DET
crl-14483	44	36	effectiveness	effectiveness	NOUN
crl-14483	44	37	of	of	ADP
crl-14483	44	38	an	an	DET
crl-14483	44	39	information	information	NOUN
crl-14483	44	40	desk	desk	NOUN
crl-14483	44	41	457	457	NUM
crl-14483	44	42	fill	fill	NOUN
crl-14483	44	43	-	-	PUNCT
crl-14483	44	44	rate	rate	NOUN
crl-14483	44	45	estimates	estimate	NOUN
crl-14483	44	46	by	by	ADP
crl-14483	44	47	library	library	NOUN
crl-14483	44	48	staff	staff	NOUN
crl-14483	44	49	.	.	PUNCT
crl-14483	45	1	10	10	NUM
crl-14483	45	2	'	'	NUM
crl-14483	45	3	11	11	NUM
crl-14483	45	4	these	these	DET
crl-14483	45	5	methods	method	NOUN
crl-14483	45	6	do	do	AUX
crl-14483	45	7	not	not	PART
crl-14483	45	8	consider	consider	VERB
crl-14483	45	9	how	how	SCONJ
crl-14483	45	10	the	the	DET
crl-14483	45	11	evaluation	evaluation	NOUN
crl-14483	45	12	itself	itself	PRON
crl-14483	45	13	may	may	AUX
crl-14483	45	14	change	change	VERB
crl-14483	45	15	behaviors	behavior	NOUN
crl-14483	45	16	.	.	PUNCT
crl-14483	46	1	12	12	NUM
crl-14483	46	2	terry	terry	PROPN
crl-14483	46	3	weech	weech	PROPN
crl-14483	46	4	and	and	CCONJ
crl-14483	46	5	herbert	herbert	PROPN
crl-14483	46	6	goldhor	goldhor	PROPN
crl-14483	46	7	found	find	VERB
crl-14483	46	8	a	a	DET
crl-14483	46	9	slight	slight	ADJ
crl-14483	46	10	but	but	CCONJ
crl-14483	46	11	statistically	statistically	ADV
crl-14483	46	12	significant	significant	ADJ
crl-14483	46	13	difference	difference	NOUN
crl-14483	46	14	in	in	ADP
crl-14483	46	15	the	the	DET
crl-14483	46	16	complete	complete	ADJ
crl-14483	46	17	and	and	CCONJ
crl-14483	46	18	correct	correct	ADJ
crl-14483	46	19	answers	answer	NOUN
crl-14483	46	20	given	give	VERB
crl-14483	46	21	in	in	ADP
crl-14483	46	22	obtrusive	obtrusive	ADJ
crl-14483	46	23	versus	versus	ADP
crl-14483	46	24	unobtrusive	unobtrusive	ADJ
crl-14483	46	25	tests	test	NOUN
crl-14483	46	26	.	.	PUNCT
crl-14483	47	1	13	13	NUM
crl-14483	47	2	unobtrusive	unobtrusive	ADJ
crl-14483	47	3	testing	testing	NOUN
crl-14483	47	4	,	,	PUNCT
crl-14483	47	5	in	in	ADP
crl-14483	47	6	which	which	PRON
crl-14483	47	7	the	the	DET
crl-14483	47	8	evaluation	evaluation	NOUN
crl-14483	47	9	process	process	NOUN
crl-14483	47	10	is	be	AUX
crl-14483	47	11	not	not	PART
crl-14483	47	12	known	know	VERB
crl-14483	47	13	to	to	ADP
crl-14483	47	14	those	those	PRON
crl-14483	47	15	being	be	AUX
crl-14483	47	16	evaluated	evaluate	VERB
crl-14483	47	17	and	and	CCONJ
crl-14483	47	18	surrogates	surrogate	VERB
crl-14483	47	19	ask	ask	VERB
crl-14483	47	20	questions	question	NOUN
crl-14483	47	21	with	with	ADP
crl-14483	47	22	predetermined	predetermine	VERB
crl-14483	47	23	answers	answer	NOUN
crl-14483	47	24	,	,	PUNCT
crl-14483	47	25	has	have	AUX
crl-14483	47	26	been	be	AUX
crl-14483	47	27	used	use	VERB
crl-14483	47	28	in	in	ADP
crl-14483	47	29	libraries	library	NOUN
crl-14483	47	30	with	with	ADP
crl-14483	47	31	increasing	increase	VERB
crl-14483	47	32	regularity	regularity	NOUN
crl-14483	47	33	,	,	PUNCT
crl-14483	47	34	primarily	primarily	ADV
crl-14483	47	35	by	by	ADP
crl-14483	47	36	educators	educator	NOUN
crl-14483	47	37	rather	rather	ADV
crl-14483	47	38	than	than	ADP
crl-14483	47	39	practitioners	practitioner	NOUN
crl-14483	47	40	.	.	PUNCT
crl-14483	48	1	previous	previous	ADJ
crl-14483	48	2	uses	use	NOUN
crl-14483	48	3	of	of	ADP
crl-14483	48	4	this	this	DET
crl-14483	48	5	methodology	methodology	NOUN
crl-14483	48	6	are	be	AUX
crl-14483	48	7	detailed	detail	VERB
crl-14483	48	8	in	in	ADP
crl-14483	48	9	several	several	ADJ
crl-14483	48	10	reviews	review	NOUN
crl-14483	48	11	of	of	ADP
crl-14483	48	12	the	the	DET
crl-14483	48	13	literature	literature	NOUN
crl-14483	48	14	.	.	PUNCT
crl-14483	49	1	14	14	NUM
crl-14483	49	2	although	although	SCONJ
crl-14483	49	3	various	various	ADJ
crl-14483	49	4	unobtrusive	unobtrusive	ADJ
crl-14483	49	5	studies	study	NOUN
crl-14483	49	6	have	have	AUX
crl-14483	49	7	focused	focus	VERB
crl-14483	49	8	on	on	ADP
crl-14483	49	9	academic	academic	ADJ
crl-14483	49	10	libraries	library	NOUN
crl-14483	49	11	,	,	PUNCT
crl-14483	49	12	only	only	ADV
crl-14483	49	13	janine	janine	PROPN
crl-14483	49	14	schmidt	schmidt	PROPN
crl-14483	49	15	's	's	PART
crl-14483	49	16	and	and	CCONJ
crl-14483	49	17	peter	peter	PROPN
crl-14483	49	18	hernon	hernon	PROPN
crl-14483	49	19	and	and	CCONJ
crl-14483	49	20	charles	charles	PROPN
crl-14483	49	21	mcclure	mcclure	PROPN
crl-14483	49	22	's	's	PART
crl-14483	49	23	studies	study	NOUN
crl-14483	49	24	have	have	AUX
crl-14483	49	25	used	use	VERB
crl-14483	49	26	in	in	ADP
crl-14483	49	27	-	-	PUNCT
crl-14483	49	28	person	person	NOUN
crl-14483	49	29	questions	question	NOUN
crl-14483	49	30	.	.	PUNCT
crl-14483	50	1	15	15	NUM
crl-14483	50	2	while	while	SCONJ
crl-14483	50	3	hernon	hernon	PROPN
crl-14483	50	4	and	and	CCONJ
crl-14483	50	5	mcclure	mcclure	NOUN
crl-14483	50	6	's	's	PART
crl-14483	50	7	proxies	proxy	NOUN
crl-14483	50	8	were	be	AUX
crl-14483	50	9	instructed	instruct	VERB
crl-14483	50	10	to	to	PART
crl-14483	50	11	seek	seek	VERB
crl-14483	50	12	out	out	ADP
crl-14483	50	13	professionals	professional	NOUN
crl-14483	50	14	,	,	PUNCT
crl-14483	50	15	nonprofessionals	nonprofessional	NOUN
crl-14483	50	16	may	may	AUX
crl-14483	50	17	also	also	ADV
crl-14483	50	18	have	have	AUX
crl-14483	50	19	been	be	AUX
crl-14483	50	20	included	include	VERB
crl-14483	50	21	but	but	CCONJ
crl-14483	50	22	are	be	AUX
crl-14483	50	23	not	not	PART
crl-14483	50	24	identified	identify	VERB
crl-14483	50	25	separately	separately	ADV
crl-14483	50	26	.	.	PUNCT
crl-14483	51	1	16	16	NUM
crl-14483	51	2	comparative	comparative	ADJ
crl-14483	51	3	studies	study	NOUN
crl-14483	51	4	of	of	ADP
crl-14483	51	5	nonprofession	nonprofession	NOUN
crl-14483	51	6	..	..	PUNCT
crl-14483	51	7	:	:	PUNCT
crl-14483	51	8	als	al	NOUN
crl-14483	51	9	and	and	CCONJ
crl-14483	51	10	professionals	professional	NOUN
crl-14483	51	11	have	have	AUX
crl-14483	51	12	been	be	AUX
crl-14483	51	13	conducted	conduct	VERB
crl-14483	51	14	by	by	ADP
crl-14483	51	15	charles	charles	PROPN
crl-14483	51	16	bunge	bunge	NOUN
crl-14483	51	17	,	,	PUNCT
crl-14483	51	18	and	and	CCONJ
crl-14483	51	19	by	by	ADP
crl-14483	51	20	egill	egill	ADJ
crl-14483	51	21	halldorsson	halldorsson	NOUN
crl-14483	51	22	and	and	CCONJ
crl-14483	51	23	marjorie	marjorie	PROPN
crl-14483	51	24	murfin	murfin	NOUN
crl-14483	51	25	,	,	PUNCT
crl-14483	51	26	and	and	CCONJ
crl-14483	51	27	by	by	ADP
crl-14483	51	28	murfin	murfin	NOUN
crl-14483	51	29	and	and	CCONJ
crl-14483	51	30	bunge	bunge	NOUN
crl-14483	51	31	.	.	PUNCT
crl-14483	52	1	1	1	NUM
crl-14483	52	2	bunge	bunge	NOUN
crl-14483	52	3	found	find	VERB
crl-14483	52	4	that	that	SCONJ
crl-14483	52	5	nonprofessionals	nonprofessional	NOUN
crl-14483	52	6	can	can	AUX
crl-14483	52	7	accurately	accurately	ADV
crl-14483	52	8	and	and	CCONJ
crl-14483	52	9	quickly	quickly	ADV
crl-14483	52	10	answer	answer	VERB
crl-14483	52	11	a	a	DET
crl-14483	52	12	wide	wide	ADJ
crl-14483	52	13	range	range	NOUN
crl-14483	52	14	of	of	ADP
crl-14483	52	15	factual	factual	ADJ
crl-14483	52	16	reference	reference	NOUN
crl-14483	52	17	questions	question	NOUN
crl-14483	52	18	but	but	CCONJ
crl-14483	52	19	generally	generally	ADV
crl-14483	52	20	take	take	VERB
crl-14483	52	21	more	more	ADJ
crl-14483	52	22	time	time	NOUN
crl-14483	52	23	to	to	PART
crl-14483	52	24	do	do	VERB
crl-14483	52	25	so	so	ADV
crl-14483	52	26	than	than	SCONJ
crl-14483	52	27	do	do	VERB
crl-14483	52	28	professionals	professional	NOUN
crl-14483	52	29	.	.	PUNCT
crl-14483	53	1	18	18	NUM
crl-14483	53	2	halldorsson	halldorsson	NOUN
crl-14483	53	3	and	and	CCONJ
crl-14483	53	4	murfin	murfin	NOUN
crl-14483	53	5	focused	focus	VERB
crl-14483	53	6	on	on	ADP
crl-14483	53	7	interviewing	interview	VERB
crl-14483	53	8	skills	skill	NOUN
crl-14483	53	9	and	and	CCONJ
crl-14483	53	10	found	find	VERB
crl-14483	53	11	that	that	SCONJ
crl-14483	53	12	nonprofessionals	nonprofessional	NOUN
crl-14483	53	13	do	do	VERB
crl-14483	53	14	about	about	ADV
crl-14483	53	15	half	half	NOUN
crl-14483	53	16	as	as	ADV
crl-14483	53	17	well	well	ADV
crl-14483	53	18	as	as	ADP
crl-14483	53	19	professionals	professional	NOUN
crl-14483	53	20	with	with	ADP
crl-14483	53	21	indirect	indirect	ADJ
crl-14483	53	22	or	or	CCONJ
crl-14483	53	23	faulty	faulty	ADJ
crl-14483	53	24	information	information	NOUN
crl-14483	53	25	questions	question	NOUN
crl-14483	53	26	that	that	PRON
crl-14483	53	27	require	require	VERB
crl-14483	53	28	more	more	ADJ
crl-14483	53	29	skill	skill	NOUN
crl-14483	53	30	in	in	ADP
crl-14483	53	31	interviewing.19	interviewing.19	NOUN
crl-14483	53	32	a	a	DET
crl-14483	53	33	recent	recent	ADJ
crl-14483	53	34	study	study	NOUN
crl-14483	53	35	by	by	ADP
crl-14483	53	36	murfin	murfin	NOUN
crl-14483	53	37	and	and	CCONJ
crl-14483	53	38	bunge	bunge	NOUN
crl-14483	53	39	has	have	AUX
crl-14483	53	40	shown	show	VERB
crl-14483	53	41	that	that	SCONJ
crl-14483	53	42	''	''	PUNCT
crl-14483	53	43	although	although	SCONJ
crl-14483	53	44	paraprofessional	paraprofessional	ADJ
crl-14483	53	45	staff	staff	NOUN
crl-14483	53	46	can	can	AUX
crl-14483	53	47	be	be	AUX
crl-14483	53	48	used	use	VERB
crl-14483	53	49	at	at	ADP
crl-14483	53	50	the	the	DET
crl-14483	53	51	reference	reference	NOUN
crl-14483	53	52	desk	desk	NOUN
crl-14483	53	53	in	in	ADP
crl-14483	53	54	academic	academic	ADJ
crl-14483	53	55	libraries	library	NOUN
crl-14483	53	56	with	with	ADP
crl-14483	53	57	considerable	considerable	ADJ
crl-14483	53	58	success	success	NOUN
crl-14483	53	59	,	,	PUNCT
crl-14483	53	60	the	the	DET
crl-14483	53	61	service	service	NOUN
crl-14483	53	62	provided	provide	VERB
crl-14483	53	63	by	by	ADP
crl-14483	53	64	such	such	ADJ
crl-14483	53	65	staff	staff	NOUN
crl-14483	53	66	may	may	AUX
crl-14483	53	67	also	also	ADV
crl-14483	53	68	result	result	VERB
crl-14483	53	69	in	in	ADP
crl-14483	53	70	significantly	significantly	ADV
crl-14483	53	71	lower	low	ADJ
crl-14483	53	72	patron	patron	NOUN
crl-14483	53	73	success	success	NOUN
crl-14483	53	74	and	and	CCONJ
crl-14483	53	75	satisfaction	satisfaction	NOUN
crl-14483	53	76	than	than	ADP
crl-14483	53	77	that	that	PRON
crl-14483	53	78	achieved	achieve	VERB
crl-14483	53	79	by	by	ADP
crl-14483	53	80	professional	professional	ADJ
crl-14483	53	81	librarians	librarian	NOUN
crl-14483	53	82	.	.	PUNCT
crl-14483	54	1	"20	"20	PROPN
crl-14483	55	1	the	the	DET
crl-14483	55	2	majority	majority	NOUN
crl-14483	55	3	of	of	ADP
crl-14483	55	4	unobtrusive	unobtrusive	ADJ
crl-14483	55	5	studies	study	NOUN
crl-14483	55	6	have	have	AUX
crl-14483	55	7	dealt	deal	VERB
crl-14483	55	8	exclusively	exclusively	ADV
crl-14483	55	9	with	with	ADP
crl-14483	55	10	readyreference	readyreference	NOUN
crl-14483	55	11	or	or	CCONJ
crl-14483	55	12	factual	factual	ADJ
crl-14483	55	13	questions	question	NOUN
crl-14483	55	14	.	.	PUNCT
crl-14483	56	1	janine	janine	PROPN
crl-14483	56	2	schmidt	schmidt	PROPN
crl-14483	56	3	's	's	PART
crl-14483	56	4	study	study	NOUN
crl-14483	56	5	is	be	AUX
crl-14483	56	6	an	an	DET
crl-14483	56	7	exception	exception	NOUN
crl-14483	56	8	,	,	PUNCT
crl-14483	56	9	because	because	SCONJ
crl-14483	56	10	general	general	ADJ
crl-14483	56	11	information	information	NOUN
crl-14483	56	12	rather	rather	ADV
crl-14483	56	13	than	than	ADP
crl-14483	56	14	hard	hard	ADJ
crl-14483	56	15	,	,	PUNCT
crl-14483	56	16	identifiable	identifiable	ADJ
crl-14483	56	17	fact	fact	NOUN
crl-14483	56	18	questions	question	NOUN
crl-14483	56	19	was	be	AUX
crl-14483	56	20	used	use	VERB
crl-14483	56	21	.	.	PUNCT
crl-14483	57	1	the	the	DET
crl-14483	57	2	present	present	ADJ
crl-14483	57	3	study	study	NOUN
crl-14483	57	4	is	be	AUX
crl-14483	57	5	unique	unique	ADJ
crl-14483	57	6	.	.	PUNCT
crl-14483	58	1	it	it	PRON
crl-14483	58	2	is	be	AUX
crl-14483	58	3	an	an	DET
crl-14483	58	4	unobtrusive	unobtrusive	ADJ
crl-14483	58	5	test	test	NOUN
crl-14483	58	6	focused	focus	VERB
crl-14483	58	7	on	on	ADP
crl-14483	58	8	nonprofessionals	nonprofessional	NOUN
crl-14483	58	9	at	at	ADP
crl-14483	58	10	an	an	DET
crl-14483	58	11	information	information	NOUN
crl-14483	58	12	desk	desk	NOUN
crl-14483	58	13	in	in	ADP
crl-14483	58	14	an	an	DET
crl-14483	58	15	academic	academic	ADJ
crl-14483	58	16	library	library	NOUN
crl-14483	58	17	.	.	PUNCT
crl-14483	59	1	test	test	NOUN
crl-14483	59	2	questions	question	NOUN
crl-14483	59	3	were	be	AUX
crl-14483	59	4	asked	ask	VERB
crl-14483	59	5	in	in	ADP
crl-14483	59	6	person	person	NOUN
crl-14483	59	7	,	,	PUNCT
crl-14483	59	8	and	and	CCONJ
crl-14483	59	9	included	include	VERB
crl-14483	59	10	directional	directional	ADJ
crl-14483	59	11	,	,	PUNCT
crl-14483	59	12	procedural	procedural	ADJ
crl-14483	59	13	,	,	PUNCT
crl-14483	59	14	bibliographic	bibliographic	ADJ
crl-14483	59	15	,	,	PUNCT
crl-14483	59	16	and	and	CCONJ
crl-14483	59	17	subject	subject	ADJ
crl-14483	59	18	-	-	PUNCT
crl-14483	59	19	oriented	orient	VERB
crl-14483	59	20	inquiries	inquiry	NOUN
crl-14483	59	21	,	,	PUNCT
crl-14483	59	22	as	as	ADV
crl-14483	59	23	well	well	ADV
crl-14483	59	24	as	as	ADP
crl-14483	59	25	ready	ready	ADJ
crl-14483	59	26	reference	reference	NOUN
crl-14483	59	27	questions	question	NOUN
crl-14483	59	28	.	.	PUNCT
crl-14483	60	1	su"ogate	su"ogate	VERB
crl-14483	60	2	patrons	patron	NOUN
crl-14483	60	3	one	one	NUM
crl-14483	60	4	hundred	hundred	NUM
crl-14483	60	5	surrogates	surrogate	NOUN
crl-14483	60	6	were	be	AUX
crl-14483	60	7	selected	select	VERB
crl-14483	60	8	to	to	PART
crl-14483	60	9	ask	ask	VERB
crl-14483	60	10	two	two	NUM
crl-14483	60	11	questions	question	NOUN
crl-14483	60	12	each	each	PRON
crl-14483	60	13	during	during	ADP
crl-14483	60	14	april	april	PROPN
crl-14483	60	15	and	and	CCONJ
crl-14483	60	16	may	may	AUX
crl-14483	60	17	1987	1987	NUM
crl-14483	60	18	.	.	PUNCT
crl-14483	61	1	an	an	DET
crl-14483	61	2	unpublished	unpublished	ADJ
crl-14483	61	3	survey	survey	NOUN
crl-14483	61	4	of	of	ADP
crl-14483	61	5	information	information	NOUN
crl-14483	61	6	desk	desk	NOUN
crl-14483	61	7	users	user	NOUN
crl-14483	61	8	conducted	conduct	VERB
crl-14483	61	9	in	in	ADP
crl-14483	61	10	fall	fall	NOUN
crl-14483	61	11	1982	1982	NUM
crl-14483	61	12	by	by	ADP
crl-14483	61	13	ellistine	ellistine	NOUN
crl-14483	61	14	anita	anita	PROPN
crl-14483	61	15	boze	boze	PRON
crl-14483	61	16	found	find	VERB
crl-14483	61	17	that	that	SCONJ
crl-14483	61	18	84	84	NUM
crl-14483	61	19	percent	percent	NOUN
crl-14483	61	20	of	of	ADP
crl-14483	61	21	the	the	DET
crl-14483	61	22	250	250	NUM
crl-14483	61	23	people	people	NOUN
crl-14483	61	24	in	in	ADP
crl-14483	61	25	the	the	DET
crl-14483	61	26	sample	sample	NOUN
crl-14483	61	27	(	(	PUNCT
crl-14483	61	28	eliminating	eliminate	VERB
crl-14483	61	29	visitors	visitor	NOUN
crl-14483	61	30	)	)	PUNCT
crl-14483	61	31	who	who	PRON
crl-14483	61	32	came	come	VERB
crl-14483	61	33	to	to	ADP
crl-14483	61	34	the	the	DET
crl-14483	61	35	information	information	NOUN
crl-14483	61	36	desk	desk	NOUN
crl-14483	61	37	were	be	AUX
crl-14483	61	38	students	student	NOUN
crl-14483	61	39	(	(	PUNCT
crl-14483	61	40	graduate	graduate	NOUN
crl-14483	61	41	and	and	CCONJ
crl-14483	61	42	undergraduates	undergraduate	NOUN
crl-14483	61	43	combined	combine	VERB
crl-14483	61	44	)	)	PUNCT
crl-14483	61	45	,	,	PUNCT
crl-14483	61	46	4	4	NUM
crl-14483	61	47	%	%	NOUN
crl-14483	61	48	were	be	AUX
crl-14483	61	49	faculty	faculty	NOUN
crl-14483	61	50	,	,	PUNCT
crl-14483	61	51	and	and	CCONJ
crl-14483	61	52	12	12	NUM
crl-14483	61	53	%	%	NOUN
crl-14483	61	54	were	be	AUX
crl-14483	61	55	staff	staff	NOUN
crl-14483	61	56	.	.	PUNCT
crl-14483	62	1	the	the	DET
crl-14483	62	2	campus	campus	NOUN
crl-14483	62	3	population	population	NOUN
crl-14483	62	4	in	in	ADP
crl-14483	62	5	fall	fall	NOUN
crl-14483	62	6	1986	1986	NUM
crl-14483	62	7	totalled	total	VERB
crl-14483	62	8	45,852	45,852	NUM
crl-14483	62	9	,	,	PUNCT
crl-14483	62	10	with	with	ADP
crl-14483	62	11	27,199	27,199	NUM
crl-14483	62	12	(	(	PUNCT
crl-14483	62	13	59	59	NUM
crl-14483	62	14	%	%	NOUN
crl-14483	62	15	)	)	PUNCT
crl-14483	62	16	undergraduate	undergraduate	NOUN
crl-14483	62	17	students	student	NOUN
crl-14483	62	18	,	,	PUNCT
crl-14483	62	19	9,131	9,131	NUM
crl-14483	62	20	(	(	PUNCT
crl-14483	62	21	20	20	NUM
crl-14483	62	22	%	%	NOUN
crl-14483	62	23	)	)	PUNCT
crl-14483	62	24	graduate	graduate	NOUN
crl-14483	62	25	students	student	NOUN
crl-14483	62	26	,	,	PUNCT
crl-14483	62	27	2,763	2,763	NUM
crl-14483	62	28	(	(	PUNCT
crl-14483	62	29	6	6	NUM
crl-14483	62	30	%	%	NOUN
crl-14483	62	31	)	)	PUNCT
crl-14483	62	32	faculty	faculty	NOUN
crl-14483	62	33	,	,	PUNCT
crl-14483	62	34	and	and	CCONJ
crl-14483	62	35	6,759	6,759	NUM
crl-14483	62	36	(	(	PUNCT
crl-14483	62	37	15	15	NUM
crl-14483	62	38	%	%	NOUN
crl-14483	62	39	)	)	PUNCT
crl-14483	62	40	staff	staff	NOUN
crl-14483	62	41	.	.	PUNCT
crl-14483	63	1	21	21	NUM
crl-14483	63	2	because	because	SCONJ
crl-14483	63	3	a	a	DET
crl-14483	63	4	representation	representation	NOUN
crl-14483	63	5	of	of	ADP
crl-14483	63	6	each	each	DET
crl-14483	63	7	user	user	NOUN
crl-14483	63	8	group	group	NOUN
crl-14483	63	9	was	be	AUX
crl-14483	63	10	desirable	desirable	ADJ
crl-14483	63	11	,	,	PUNCT
crl-14483	63	12	a	a	DET
crl-14483	63	13	proportional	proportional	ADJ
crl-14483	63	14	mix	mix	NOUN
crl-14483	63	15	of	of	ADP
crl-14483	63	16	40%,30%,20	40%,30%,20	NUM
crl-14483	63	17	%	%	NOUN
crl-14483	63	18	,	,	PUNCT
crl-14483	63	19	and	and	CCONJ
crl-14483	63	20	10	10	NUM
crl-14483	63	21	%	%	NOUN
crl-14483	63	22	,	,	PUNCT
crl-14483	63	23	respectively	respectively	ADV
crl-14483	63	24	,	,	PUNCT
crl-14483	63	25	for	for	ADP
crl-14483	63	26	undergraduates	undergraduate	NOUN
crl-14483	63	27	,	,	PUNCT
crl-14483	63	28	graduate	graduate	NOUN
crl-14483	63	29	students	student	NOUN
crl-14483	63	30	,	,	PUNCT
crl-14483	63	31	staff	staff	NOUN
crl-14483	63	32	,	,	PUNCT
crl-14483	63	33	and	and	CCONJ
crl-14483	63	34	faculty	faculty	NOUN
crl-14483	63	35	was	be	AUX
crl-14483	63	36	devised	devise	VERB
crl-14483	63	37	.	.	PUNCT
crl-14483	64	1	it	it	PRON
crl-14483	64	2	was	be	AUX
crl-14483	64	3	necessary	necessary	ADJ
crl-14483	64	4	to	to	PART
crl-14483	64	5	increase	increase	VERB
crl-14483	64	6	the	the	DET
crl-14483	64	7	size	size	NOUN
crl-14483	64	8	of	of	ADP
crl-14483	64	9	the	the	DET
crl-14483	64	10	smallest	small	ADJ
crl-14483	64	11	group	group	NOUN
crl-14483	64	12	(	(	PUNCT
crl-14483	64	13	faculty	faculty	NOUN
crl-14483	64	14	)	)	PUNCT
crl-14483	64	15	from	from	ADP
crl-14483	64	16	the	the	DET
crl-14483	64	17	previous	previous	ADJ
crl-14483	64	18	populations	population	NOUN
crl-14483	64	19	(	(	PUNCT
crl-14483	64	20	4	4	NUM
crl-14483	64	21	%	%	NOUN
crl-14483	64	22	and	and	CCONJ
crl-14483	64	23	6	6	NUM
crl-14483	64	24	%	%	NOUN
crl-14483	64	25	)	)	PUNCT
crl-14483	64	26	in	in	ADP
crl-14483	64	27	order	order	NOUN
crl-14483	64	28	to	to	PART
crl-14483	64	29	have	have	AUX
crl-14483	64	30	a	a	DET
crl-14483	64	31	large	large	ADJ
crl-14483	64	32	enough	enough	ADJ
crl-14483	64	33	sample	sample	NOUN
crl-14483	64	34	with	with	ADP
crl-14483	64	35	which	which	PRON
crl-14483	64	36	to	to	PART
crl-14483	64	37	work	work	VERB
crl-14483	64	38	.	.	PUNCT
crl-14483	65	1	after	after	ADP
crl-14483	65	2	experiencing	experience	VERB
crl-14483	65	3	difficulty	difficulty	NOUN
crl-14483	65	4	in	in	ADP
crl-14483	65	5	identifying	identify	VERB
crl-14483	65	6	undergraduates	undergraduate	NOUN
crl-14483	65	7	who	who	PRON
crl-14483	65	8	were	be	AUX
crl-14483	65	9	willirig	willirig	NOUN
crl-14483	65	10	to	to	PART
crl-14483	65	11	participate	participate	VERB
crl-14483	65	12	,	,	PUNCT
crl-14483	65	13	5	5	NUM
crl-14483	65	14	were	be	AUX
crl-14483	65	15	replaced	replace	VERB
crl-14483	65	16	by	by	ADP
crl-14483	65	17	graduate	graduate	NOUN
crl-14483	65	18	students	student	NOUN
crl-14483	65	19	,	,	PUNCT
crl-14483	65	20	making	make	VERB
crl-14483	65	21	the	the	DET
crl-14483	65	22	total	total	ADJ
crl-14483	65	23	35	35	NUM
crl-14483	65	24	undergraduates	undergraduate	NOUN
crl-14483	65	25	,	,	PUNCT
crl-14483	65	26	35	35	NUM
crl-14483	65	27	graduate	graduate	NOUN
crl-14483	65	28	students	student	NOUN
crl-14483	65	29	(	(	PUNCT
crl-14483	65	30	70	70	NUM
crl-14483	65	31	%	%	NOUN
crl-14483	65	32	students	student	NOUN
crl-14483	65	33	)	)	PUNCT
crl-14483	65	34	,	,	PUNCT
crl-14483	65	35	20	20	NUM
crl-14483	65	36	staff	staff	NOUN
crl-14483	65	37	members	member	NOUN
crl-14483	65	38	,	,	PUNCT
crl-14483	65	39	and	and	CCONJ
crl-14483	65	40	10	10	NUM
crl-14483	65	41	faculty	faculty	NOUN
crl-14483	65	42	for	for	ADP
crl-14483	65	43	the	the	DET
crl-14483	65	44	100	100	NUM
crl-14483	65	45	surrogate	surrogate	ADJ
crl-14483	65	46	patrons	patron	NOUN
crl-14483	65	47	.	.	PUNCT
crl-14483	66	1	surrogates	surrogate	NOUN
crl-14483	66	2	were	be	AUX
crl-14483	66	3	selected	select	VERB
crl-14483	66	4	on	on	ADP
crl-14483	66	5	the	the	DET
crl-14483	66	6	basis	basis	NOUN
crl-14483	66	7	of	of	ADP
crl-14483	66	8	level	level	NOUN
crl-14483	66	9	and	and	CCONJ
crl-14483	66	10	availability	availability	NOUN
crl-14483	66	11	,	,	PUNCT
crl-14483	66	12	jasim	jasim	PROPN
crl-14483	66	13	jirhees	jirhees	PROPN
crl-14483	66	14	'	'	PART
crl-14483	66	15	criteria	criterion	NOUN
crl-14483	66	16	for	for	ADP
crl-14483	66	17	proxy	proxy	NOUN
crl-14483	66	18	selection	selection	NOUN
crl-14483	66	19	were	be	AUX
crl-14483	66	20	also	also	ADV
crl-14483	66	21	followed	follow	VERB
crl-14483	66	22	so	so	SCONJ
crl-14483	66	23	that	that	SCONJ
crl-14483	66	24	surrogates	surrogate	NOUN
crl-14483	66	25	selected	select	VERB
crl-14483	66	26	were	be	AUX
crl-14483	66	27	not	not	PART
crl-14483	66	28	out	out	ADP
crl-14483	66	29	of	of	ADP
crl-14483	66	30	the	the	DET
crl-14483	66	31	ordinary	ordinary	ADJ
crl-14483	66	32	,	,	PUNCT
crl-14483	66	33	were	be	AUX
crl-14483	66	34	reasonably	reasonably	ADV
crl-14483	66	35	articulate	articulate	ADJ
crl-14483	66	36	,	,	PUNCT
crl-14483	66	37	and	and	CCONJ
crl-14483	66	38	did	do	AUX
crl-14483	66	39	not	not	PART
crl-14483	66	40	think	think	VERB
crl-14483	66	41	the	the	DET
crl-14483	66	42	use	use	NOUN
crl-14483	66	43	of	of	ADP
crl-14483	66	44	the	the	DET
crl-14483	66	45	technique	technique	NOUN
crl-14483	66	46	was	be	AUX
crl-14483	66	47	unethical	unethical	ADJ
crl-14483	66	48	.	.	PUNCT
crl-14483	67	1	22	22	NUM
crl-14483	67	2	although	although	SCONJ
crl-14483	67	3	several	several	ADJ
crl-14483	67	4	individuals	individual	NOUN
crl-14483	67	5	were	be	AUX
crl-14483	67	6	concerned	concern	VERB
crl-14483	67	7	about	about	ADP
crl-14483	67	8	the	the	DET
crl-14483	67	9	ethics	ethic	NOUN
crl-14483	67	10	of	of	ADP
crl-14483	67	11	the	the	DET
crl-14483	67	12	method	method	NOUN
crl-14483	67	13	,	,	PUNCT
crl-14483	67	14	they	they	PRON
crl-14483	67	15	agreed	agree	VERB
crl-14483	67	16	to	to	PART
crl-14483	67	17	participate	participate	VERB
crl-14483	67	18	after	after	ADP
crl-14483	67	19	being	be	AUX
crl-14483	67	20	assured	assure	VERB
crl-14483	67	21	that	that	SCONJ
crl-14483	67	22	it	it	PRON
crl-14483	67	23	had	have	AUX
crl-14483	67	24	been	be	AUX
crl-14483	67	25	used	use	VERB
crl-14483	67	26	elsewhere	elsewhere	ADV
crl-14483	67	27	,	,	PUNCT
crl-14483	67	28	that	that	SCONJ
crl-14483	67	29	it	it	PRON
crl-14483	67	30	was	be	AUX
crl-14483	67	31	approved	approve	VERB
crl-14483	67	32	by	by	ADP
crl-14483	67	33	the	the	DET
crl-14483	67	34	institutional	institutional	ADJ
crl-14483	67	35	review	review	NOUN
crl-14483	67	36	board	board	NOUN
crl-14483	67	37	,	,	PUNCT
crl-14483	67	38	and	and	CCONJ
crl-14483	67	39	that	that	SCONJ
crl-14483	67	40	the	the	DET
crl-14483	67	41	anonymity	anonymity	NOUN
crl-14483	67	42	of	of	ADP
crl-14483	67	43	the	the	DET
crl-14483	67	44	individual	individual	ADJ
crl-14483	67	45	staff	staff	NOUN
crl-14483	67	46	members	member	NOUN
crl-14483	67	47	would	would	AUX
crl-14483	67	48	be	be	AUX
crl-14483	67	49	preserved	preserve	VERB
crl-14483	67	50	in	in	ADP
crl-14483	67	51	any	any	DET
crl-14483	67	52	discussion	discussion	NOUN
crl-14483	67	53	of	of	ADP
crl-14483	67	54	the	the	DET
crl-14483	67	55	results	result	NOUN
crl-14483	67	56	.	.	PUNCT
crl-14483	68	1	slightly	slightly	ADV
crl-14483	68	2	under	under	ADP
crl-14483	68	3	half	half	DET
crl-14483	68	4	the	the	DET
crl-14483	68	5	surro458	surro458	NOUN
crl-14483	68	6	college	college	PROPN
crl-14483	68	7	&	&	CCONJ
crl-14483	68	8	research	research	PROPN
crl-14483	68	9	libraries	librarie	VERB
crl-14483	68	10	gates	gate	NOUN
crl-14483	68	11	participating	participate	VERB
crl-14483	68	12	were	be	AUX
crl-14483	68	13	male	male	ADJ
crl-14483	68	14	;	;	PUNCT
crl-14483	68	15	slightly	slightly	ADV
crl-14483	68	16	more	more	ADJ
crl-14483	68	17	than	than	ADP
crl-14483	68	18	half	half	PRON
crl-14483	68	19	were	be	AUX
crl-14483	68	20	female	female	ADJ
crl-14483	68	21	.	.	PUNCT
crl-14483	69	1	test	test	NOUN
crl-14483	69	2	questions	question	NOUN
crl-14483	69	3	questions	question	NOUN
crl-14483	69	4	used	use	VERB
crl-14483	69	5	in	in	ADP
crl-14483	69	6	the	the	DET
crl-14483	69	7	unobtrusive	unobtrusive	ADJ
crl-14483	69	8	evaluation	evaluation	NOUN
crl-14483	69	9	were	be	AUX
crl-14483	69	10	actual	actual	ADJ
crl-14483	69	11	questions	question	NOUN
crl-14483	69	12	recorded	record	VERB
crl-14483	69	13	during	during	ADP
crl-14483	69	14	1986	1986	NUM
crl-14483	69	15	.	.	PUNCT
crl-14483	70	1	they	they	PRON
crl-14483	70	2	were	be	AUX
crl-14483	70	3	examined	examine	VERB
crl-14483	70	4	and	and	CCONJ
crl-14483	70	5	grouped	group	VERB
crl-14483	70	6	into	into	ADP
crl-14483	70	7	five	five	NUM
crl-14483	70	8	categories	category	NOUN
crl-14483	70	9	:	:	PUNCT
crl-14483	70	10	(	(	PUNCT
crl-14483	70	11	1	1	X
crl-14483	70	12	)	)	PUNCT
crl-14483	70	13	bibliographic	bibliographic	NOUN
crl-14483	70	14	(	(	PUNCT
crl-14483	70	15	whether	whether	SCONJ
crl-14483	70	16	the	the	DET
crl-14483	70	17	library	library	NOUN
crl-14483	70	18	owned	own	VERB
crl-14483	70	19	a	a	DET
crl-14483	70	20	particular	particular	ADJ
crl-14483	70	21	book	book	NOUN
crl-14483	70	22	or	or	CCONJ
crl-14483	70	23	journal	journal	NOUN
crl-14483	70	24	with	with	ADP
crl-14483	70	25	a	a	DET
crl-14483	70	26	known	know	VERB
crl-14483	70	27	title	title	NOUN
crl-14483	70	28	or	or	CCONJ
crl-14483	70	29	author	author	NOUN
crl-14483	70	30	)	)	PUNCT
crl-14483	70	31	;	;	PUNCT
crl-14483	70	32	(	(	PUNCT
crl-14483	70	33	2	2	X
crl-14483	70	34	)	)	PUNCT
crl-14483	70	35	research	research	NOUN
crl-14483	70	36	guidance	guidance	NOUN
crl-14483	70	37	(	(	PUNCT
crl-14483	70	38	how	how	SCONJ
crl-14483	70	39	to	to	PART
crl-14483	70	40	find	find	VERB
crl-14483	70	41	information	information	NOUN
crl-14483	70	42	on	on	ADP
crl-14483	70	43	a	a	DET
crl-14483	70	44	particular	particular	ADJ
crl-14483	70	45	subject	subject	NOUN
crl-14483	70	46	)	)	PUNCT
crl-14483	70	47	;	;	PUNCT
crl-14483	70	48	(	(	PUNCT
crl-14483	70	49	3	3	X
crl-14483	70	50	)	)	PUNCT
crl-14483	70	51	procedural	procedural	ADJ
crl-14483	70	52	or	or	CCONJ
crl-14483	70	53	instructional	instructional	ADJ
crl-14483	70	54	(	(	PUNCT
crl-14483	70	55	request	request	NOUN
crl-14483	70	56	for	for	ADP
crl-14483	70	57	information	information	NOUN
crl-14483	70	58	on	on	ADP
crl-14483	70	59	,	,	PUNCT
crl-14483	70	60	for	for	ADP
crl-14483	70	61	example	example	NOUN
crl-14483	70	62	,	,	PUNCT
crl-14483	70	63	how	how	SCONJ
crl-14483	70	64	to	to	PART
crl-14483	70	65	use	use	VERB
crl-14483	70	66	the	the	DET
crl-14483	70	67	online	online	ADJ
crl-14483	70	68	catalog	catalog	NOUN
crl-14483	70	69	;	;	PUNCT
crl-14483	70	70	how	how	SCONJ
crl-14483	70	71	to	to	PART
crl-14483	70	72	get	get	VERB
crl-14483	70	73	photocopy	photocopy	NOUN
crl-14483	70	74	charge	charge	NOUN
crl-14483	70	75	cards	card	NOUN
crl-14483	70	76	;	;	PUNCT
crl-14483	70	77	loan	loan	NOUN
crl-14483	70	78	policies	policy	NOUN
crl-14483	70	79	;	;	PUNCT
crl-14483	70	80	or	or	CCONJ
crl-14483	70	81	how	how	SCONJ
crl-14483	70	82	to	to	PART
crl-14483	70	83	charge	charge	VERB
crl-14483	70	84	,	,	PUNCT
crl-14483	70	85	renew	renew	NOUN
crl-14483	70	86	,	,	PUNCT
crl-14483	70	87	or	or	CCONJ
crl-14483	70	88	reserve	reserve	NOUN
crl-14483	70	89	items	item	NOUN
crl-14483	70	90	on	on	ADP
crl-14483	70	91	the	the	DET
crl-14483	70	92	online	online	ADJ
crl-14483	70	93	catalog	catalog	NOUN
crl-14483	70	94	;	;	PUNCT
crl-14483	70	95	interpretation	interpretation	NOUN
crl-14483	70	96	of	of	ADP
crl-14483	70	97	online	online	ADJ
crl-14483	70	98	catalog	catalog	NOUN
crl-14483	70	99	records	record	NOUN
crl-14483	70	100	was	be	AUX
crl-14483	70	101	also	also	ADV
crl-14483	70	102	included	include	VERB
crl-14483	70	103	in	in	ADP
crl-14483	70	104	this	this	DET
crl-14483	70	105	category	category	NOUN
crl-14483	70	106	)	)	PUNCT
crl-14483	70	107	;	;	PUNCT
crl-14483	70	108	(	(	PUNCT
crl-14483	70	109	4	4	X
crl-14483	70	110	)	)	PUNCT
crl-14483	70	111	ready	ready	ADJ
crl-14483	70	112	reference	reference	NOUN
crl-14483	70	113	(	(	PUNCT
crl-14483	70	114	requests	request	NOUN
crl-14483	70	115	for	for	ADP
crl-14483	70	116	brief	brief	ADJ
crl-14483	70	117	,	,	PUNCT
crl-14483	70	118	factual	factual	ADJ
crl-14483	70	119	information	information	NOUN
crl-14483	70	120	such	such	ADJ
crl-14483	70	121	as	as	ADP
crl-14483	70	122	telephone	telephone	NOUN
crl-14483	70	123	numbers	number	NOUN
crl-14483	70	124	,	,	PUNCT
crl-14483	70	125	addresses	address	NOUN
crl-14483	70	126	,	,	PUNCT
crl-14483	70	127	book	book	NOUN
crl-14483	70	128	prices	price	NOUN
crl-14483	70	129	,	,	PUNCT
crl-14483	70	130	zip	zip	NOUN
crl-14483	70	131	codes	code	NOUN
crl-14483	70	132	,	,	PUNCT
crl-14483	70	133	and	and	CCONJ
crl-14483	70	134	locations	location	NOUN
crl-14483	70	135	or	or	CCONJ
crl-14483	70	136	phone	phone	NOUN
crl-14483	70	137	numbers	number	NOUN
crl-14483	70	138	of	of	ADP
crl-14483	70	139	offices	office	NOUN
crl-14483	70	140	on	on	ADP
crl-14483	70	141	campus	campus	NOUN
crl-14483	70	142	)	)	PUNCT
crl-14483	70	143	;	;	PUNCT
crl-14483	70	144	and	and	CCONJ
crl-14483	70	145	(	(	PUNCT
crl-14483	70	146	5	5	NUM
crl-14483	70	147	)	)	PUNCT
crl-14483	70	148	directional	directional	ADJ
crl-14483	70	149	(	(	PUNCT
crl-14483	70	150	location	location	NOUN
crl-14483	70	151	of	of	ADP
crl-14483	70	152	library	library	NOUN
crl-14483	70	153	facilities	facility	NOUN
crl-14483	70	154	,	,	PUNCT
crl-14483	70	155	collections	collection	NOUN
crl-14483	70	156	,	,	PUNCT
crl-14483	70	157	or	or	CCONJ
crl-14483	70	158	staff	staff	NOUN
crl-14483	70	159	;	;	PUNCT
crl-14483	70	160	requests	request	NOUN
crl-14483	70	161	for	for	ADP
crl-14483	70	162	hours	hour	NOUN
crl-14483	70	163	,	,	PUNCT
crl-14483	70	164	pencils	pencil	NOUN
crl-14483	70	165	,	,	PUNCT
crl-14483	70	166	staplers	stapler	NOUN
crl-14483	70	167	,	,	PUNCT
crl-14483	70	168	change	change	NOUN
crl-14483	70	169	,	,	PUNCT
crl-14483	70	170	phone	phone	NOUN
crl-14483	70	171	,	,	PUNCT
crl-14483	70	172	copiers	copier	NOUN
crl-14483	70	173	,	,	PUNCT
crl-14483	70	174	and	and	CCONJ
crl-14483	70	175	similar	similar	ADJ
crl-14483	70	176	inquiries	inquiry	NOUN
crl-14483	70	177	)	)	PUNCT
crl-14483	70	178	.	.	PUNCT
crl-14483	71	1	two	two	NUM
crl-14483	71	2	hundred	hundred	NUM
crl-14483	71	3	questions	question	NOUN
crl-14483	71	4	were	be	AUX
crl-14483	71	5	selected	select	VERB
crl-14483	71	6	,	,	PUNCT
crl-14483	71	7	40	40	NUM
crl-14483	71	8	from	from	ADP
crl-14483	71	9	each	each	DET
crl-14483	71	10	category	category	NOUN
crl-14483	71	11	.	.	PUNCT
crl-14483	72	1	because	because	SCONJ
crl-14483	72	2	these	these	PRON
crl-14483	72	3	were	be	AUX
crl-14483	72	4	actual	actual	ADJ
crl-14483	72	5	questions	question	NOUN
crl-14483	72	6	,	,	PUNCT
crl-14483	72	7	citations	citation	NOUN
crl-14483	72	8	were	be	AUX
crl-14483	72	9	often	often	ADV
crl-14483	72	10	inadequate	inadequate	ADJ
crl-14483	72	11	,	,	PUNCT
crl-14483	72	12	subject	subject	NOUN
crl-14483	72	13	requests	request	NOUN
crl-14483	72	14	were	be	AUX
crl-14483	72	15	often	often	ADV
crl-14483	72	16	confused	confused	ADJ
crl-14483	72	17	and	and	CCONJ
crl-14483	72	18	imprecise	imprecise	NOUN
crl-14483	72	19	,	,	PUNCT
crl-14483	72	20	and	and	CCONJ
crl-14483	72	21	ready	ready	ADJ
crl-14483	72	22	reference	reference	NOUN
crl-14483	72	23	questions	question	NOUN
crl-14483	72	24	were	be	AUX
crl-14483	72	25	sometimes	sometimes	ADV
crl-14483	72	26	unanswerable	unanswerable	ADJ
crl-14483	72	27	.	.	PUNCT
crl-14483	73	1	these	these	DET
crl-14483	73	2	questions	question	NOUN
crl-14483	73	3	were	be	AUX
crl-14483	73	4	used	use	VERB
crl-14483	73	5	intentionally	intentionally	ADV
crl-14483	73	6	because	because	SCONJ
crl-14483	73	7	it	it	PRON
crl-14483	73	8	was	be	AUX
crl-14483	73	9	important	important	ADJ
crl-14483	73	10	to	to	PART
crl-14483	73	11	test	test	VERB
crl-14483	73	12	the	the	DET
crl-14483	73	13	accuracy	accuracy	NOUN
crl-14483	73	14	of	of	ADP
crl-14483	73	15	referrals	referral	NOUN
crl-14483	73	16	.	.	PUNCT
crl-14483	74	1	questions	question	NOUN
crl-14483	74	2	were	be	AUX
crl-14483	74	3	only	only	ADV
crl-14483	74	4	asked	ask	VERB
crl-14483	74	5	in	in	ADP
crl-14483	74	6	person	person	NOUN
crl-14483	74	7	and	and	CCONJ
crl-14483	74	8	not	not	PART
crl-14483	74	9	over	over	ADP
crl-14483	74	10	the	the	DET
crl-14483	74	11	telephone	telephone	NOUN
crl-14483	74	12	.	.	PUNCT
crl-14483	75	1	timing	timing	NOUN
crl-14483	75	2	of	of	ADP
crl-14483	75	3	inquiries	inquiry	NOUN
crl-14483	75	4	the	the	DET
crl-14483	75	5	information	information	NOUN
crl-14483	75	6	desk	desk	NOUN
crl-14483	75	7	is	be	AUX
crl-14483	75	8	staffed	staff	VERB
crl-14483	75	9	all	all	DET
crl-14483	75	10	the	the	DET
crl-14483	75	11	hours	hour	NOUN
crl-14483	75	12	the	the	DET
crl-14483	75	13	library	library	NOUN
crl-14483	75	14	is	be	AUX
crl-14483	75	15	open	open	ADJ
crl-14483	75	16	.	.	PUNCT
crl-14483	76	1	two	two	NUM
crl-14483	76	2	staff	staff	NOUN
crl-14483	76	3	members	member	NOUN
crl-14483	76	4	are	be	AUX
crl-14483	76	5	used	use	VERB
crl-14483	76	6	only	only	ADV
crl-14483	76	7	at	at	ADP
crl-14483	76	8	peak	peak	NOUN
crl-14483	76	9	periods	period	NOUN
crl-14483	76	10	.	.	PUNCT
crl-14483	77	1	the	the	DET
crl-14483	77	2	reference	reference	NOUN
crl-14483	77	3	desk	desk	NOUN
crl-14483	77	4	is	be	AUX
crl-14483	77	5	staffed	staff	VERB
crl-14483	77	6	fewer	few	ADJ
crl-14483	77	7	hours	hour	NOUN
crl-14483	77	8	.	.	PUNCT
crl-14483	78	1	because	because	SCONJ
crl-14483	78	2	staffing	staff	VERB
crl-14483	78	3	patterns	pattern	NOUN
crl-14483	78	4	might	might	AUX
crl-14483	78	5	affect	affect	VERB
crl-14483	78	6	accuracy	accuracy	NOUN
crl-14483	78	7	of	of	ADP
crl-14483	78	8	service	service	NOUN
crl-14483	78	9	,	,	PUNCT
crl-14483	78	10	length	length	NOUN
crl-14483	78	11	of	of	ADP
crl-14483	78	12	time	time	NOUN
crl-14483	78	13	taken	take	VERB
crl-14483	78	14	to	to	PART
crl-14483	78	15	answer	answer	VERB
crl-14483	78	16	questions	question	NOUN
crl-14483	78	17	,	,	PUNCT
crl-14483	78	18	and	and	CCONJ
crl-14483	78	19	appropriateness	appropriateness	NOUN
crl-14483	78	20	of	of	ADP
crl-14483	78	21	referrals	referral	NOUN
crl-14483	78	22	,	,	PUNCT
crl-14483	78	23	times	time	NOUN
crl-14483	78	24	were	be	AUX
crl-14483	78	25	selected	select	VERB
crl-14483	78	26	to	to	PART
crl-14483	78	27	reflect	reflect	VERB
crl-14483	78	28	the	the	DET
crl-14483	78	29	following	follow	VERB
crl-14483	78	30	situations	situation	NOUN
crl-14483	78	31	:	:	PUNCT
crl-14483	78	32	(	(	PUNCT
crl-14483	78	33	1	1	X
crl-14483	78	34	)	)	PUNCT
crl-14483	78	35	single	single	ADJ
crl-14483	78	36	staffed	staff	VERB
crl-14483	78	37	,	,	PUNCT
crl-14483	78	38	librarian	librarian	ADJ
crl-14483	78	39	present	present	NOUN
crl-14483	78	40	;	;	PUNCT
crl-14483	78	41	(	(	PUNCT
crl-14483	78	42	2	2	X
crl-14483	78	43	)	)	PUNCT
crl-14483	78	44	single	single	ADJ
crl-14483	78	45	staffed	staff	VERB
crl-14483	78	46	,	,	PUNCT
crl-14483	78	47	no	no	DET
crl-14483	78	48	librarian	librarian	ADJ
crl-14483	78	49	present	present	NOUN
crl-14483	78	50	;	;	PUNCT
crl-14483	78	51	(	(	PUNCT
crl-14483	78	52	3	3	X
crl-14483	78	53	)	)	PUNCT
crl-14483	78	54	double	double	ADJ
crl-14483	78	55	staffed	staff	VERB
crl-14483	78	56	,	,	PUNCT
crl-14483	78	57	librarian	librarian	ADJ
crl-14483	78	58	present	present	NOUN
crl-14483	78	59	,	,	PUNCT
crl-14483	78	60	and	and	CCONJ
crl-14483	78	61	(	(	PUNCT
crl-14483	78	62	4	4	X
crl-14483	78	63	)	)	PUNCT
crl-14483	78	64	double	double	ADJ
crl-14483	78	65	staffed	staff	VERB
crl-14483	78	66	,	,	PUNCT
crl-14483	78	67	no	no	DET
crl-14483	78	68	librarian	librarian	ADJ
crl-14483	78	69	present	present	NOUN
crl-14483	78	70	.	.	PUNCT
crl-14483	79	1	because	because	SCONJ
crl-14483	79	2	the	the	DET
crl-14483	79	3	last	last	ADJ
crl-14483	79	4	situation	situation	NOUN
crl-14483	79	5	only	only	ADV
crl-14483	79	6	occurs	occur	VERB
crl-14483	79	7	on	on	ADP
crl-14483	79	8	sunday	sunday	PROPN
crl-14483	79	9	evenings	evening	NOUN
crl-14483	79	10	,	,	PUNCT
crl-14483	79	11	it	it	PRON
crl-14483	79	12	july	july	PROPN
crl-14483	79	13	1989	1989	NUM
crl-14483	79	14	was	be	AUX
crl-14483	79	15	eliminated	eliminate	VERB
crl-14483	79	16	as	as	ADP
crl-14483	79	17	a	a	DET
crl-14483	79	18	category	category	NOUN
crl-14483	79	19	in	in	ADP
crl-14483	79	20	final	final	ADJ
crl-14483	79	21	testing	testing	NOUN
crl-14483	79	22	.	.	PUNCT
crl-14483	80	1	reporting	reporting	NOUN
crl-14483	80	2	of	of	ADP
crl-14483	80	3	results	result	NOUN
crl-14483	80	4	report	report	NOUN
crl-14483	80	5	forms	form	NOUN
crl-14483	80	6	were	be	AUX
crl-14483	80	7	prepared	prepare	VERB
crl-14483	80	8	for	for	ADP
crl-14483	80	9	each	each	DET
crl-14483	80	10	question	question	NOUN
crl-14483	80	11	.	.	PUNCT
crl-14483	81	1	each	each	DET
crl-14483	81	2	participant	participant	NOUN
crl-14483	81	3	received	receive	VERB
crl-14483	81	4	an	an	DET
crl-14483	81	5	instruction	instruction	NOUN
crl-14483	81	6	sheet	sheet	NOUN
crl-14483	81	7	and	and	CCONJ
crl-14483	81	8	two	two	NUM
crl-14483	81	9	report	report	NOUN
crl-14483	81	10	forms	form	NOUN
crl-14483	81	11	.	.	PUNCT
crl-14483	82	1	once	once	SCONJ
crl-14483	82	2	the	the	DET
crl-14483	82	3	questions	question	NOUN
crl-14483	82	4	were	be	AUX
crl-14483	82	5	recorded	record	VERB
crl-14483	82	6	on	on	ADP
crl-14483	82	7	the	the	DET
crl-14483	82	8	report	report	NOUN
crl-14483	82	9	forms	form	NOUN
crl-14483	82	10	,	,	PUNCT
crl-14483	82	11	the	the	DET
crl-14483	82	12	questions	question	NOUN
crl-14483	82	13	were	be	AUX
crl-14483	82	14	randomly	randomly	ADV
crl-14483	82	15	paired	pair	VERB
crl-14483	82	16	with	with	ADP
crl-14483	82	17	staffing	staffing	NOUN
crl-14483	82	18	levels	level	NOUN
crl-14483	82	19	and	and	CCONJ
crl-14483	82	20	surrogate	surrogate	ADJ
crl-14483	82	21	patron	patron	NOUN
crl-14483	82	22	status	status	NOUN
crl-14483	82	23	and	and	CCONJ
crl-14483	82	24	sex	sex	NOUN
crl-14483	82	25	so	so	SCONJ
crl-14483	82	26	that	that	SCONJ
crl-14483	82	27	they	they	PRON
crl-14483	82	28	were	be	AUX
crl-14483	82	29	evenly	evenly	ADV
crl-14483	82	30	distributed	distribute	VERB
crl-14483	82	31	.	.	PUNCT
crl-14483	83	1	for	for	ADP
crl-14483	83	2	example	example	NOUN
crl-14483	83	3	,	,	PUNCT
crl-14483	83	4	of	of	ADP
crl-14483	83	5	the	the	DET
crl-14483	83	6	40	40	NUM
crl-14483	83	7	bibliographic	bibliographic	ADJ
crl-14483	83	8	questions	question	NOUN
crl-14483	83	9	,	,	PUNCT
crl-14483	83	10	14	14	NUM
crl-14483	83	11	were	be	AUX
crl-14483	83	12	assigned	assign	VERB
crl-14483	83	13	to	to	ADP
crl-14483	83	14	undergraduates	undergraduate	NOUN
crl-14483	83	15	,	,	PUNCT
crl-14483	83	16	14	14	NUM
crl-14483	83	17	to	to	PART
crl-14483	83	18	graduate	graduate	NOUN
crl-14483	83	19	students	student	NOUN
crl-14483	83	20	,	,	PUNCT
crl-14483	83	21	8	8	NUM
crl-14483	83	22	to	to	PART
crl-14483	83	23	staff	staff	NOUN
crl-14483	83	24	and	and	CCONJ
crl-14483	83	25	4	4	NUM
crl-14483	83	26	to	to	ADP
crl-14483	83	27	faculty	faculty	NOUN
crl-14483	83	28	.	.	PUNCT
crl-14483	84	1	the	the	DET
crl-14483	84	2	14	14	NUM
crl-14483	84	3	undergraduate	undergraduate	NOUN
crl-14483	84	4	questions	question	NOUN
crl-14483	84	5	were	be	AUX
crl-14483	84	6	randomly	randomly	ADV
crl-14483	84	7	assigned	assign	VERB
crl-14483	84	8	to	to	ADP
crl-14483	84	9	the	the	DET
crl-14483	84	10	three	three	NUM
crl-14483	84	11	staffing	staffing	NOUN
crl-14483	84	12	levels	level	NOUN
crl-14483	84	13	to	to	PART
crl-14483	84	14	be	be	AUX
crl-14483	84	15	tested	test	VERB
crl-14483	84	16	,	,	PUNCT
crl-14483	84	17	so	so	SCONJ
crl-14483	84	18	that	that	SCONJ
crl-14483	84	19	no	no	DET
crl-14483	84	20	category	category	NOUN
crl-14483	84	21	of	of	ADP
crl-14483	84	22	questions	question	NOUN
crl-14483	84	23	was	be	AUX
crl-14483	84	24	asked	ask	VERB
crl-14483	84	25	predominantly	predominantly	ADV
crl-14483	84	26	by	by	ADP
crl-14483	84	27	one	one	NUM
crl-14483	84	28	status	status	NOUN
crl-14483	84	29	level	level	NOUN
crl-14483	84	30	of	of	ADP
crl-14483	84	31	surrogate	surrogate	ADJ
crl-14483	84	32	or	or	CCONJ
crl-14483	84	33	during	during	ADP
crl-14483	84	34	a	a	DET
crl-14483	84	35	time	time	NOUN
crl-14483	84	36	with	with	ADP
crl-14483	84	37	a	a	DET
crl-14483	84	38	particular	particular	ADJ
crl-14483	84	39	level	level	NOUN
crl-14483	84	40	of	of	ADP
crl-14483	84	41	staffing	staffing	NOUN
crl-14483	84	42	.	.	PUNCT
crl-14483	85	1	report	report	NOUN
crl-14483	85	2	forms	form	NOUN
crl-14483	85	3	were	be	AUX
crl-14483	85	4	also	also	ADV
crl-14483	85	5	coded	code	VERB
crl-14483	85	6	for	for	ADP
crl-14483	85	7	the	the	DET
crl-14483	85	8	surrogates	surrogate	NOUN
crl-14483	85	9	'	'	PART
crl-14483	85	10	status	status	NOUN
crl-14483	85	11	and	and	CCONJ
crl-14483	85	12	sex	sex	NOUN
crl-14483	85	13	,	,	PUNCT
crl-14483	85	14	the	the	DET
crl-14483	85	15	type	type	NOUN
crl-14483	85	16	of	of	ADP
crl-14483	85	17	question	question	NOUN
crl-14483	85	18	,	,	PUNCT
crl-14483	85	19	and	and	CCONJ
crl-14483	85	20	the	the	DET
crl-14483	85	21	staffing	staffing	NOUN
crl-14483	85	22	level	level	NOUN
crl-14483	85	23	of	of	ADP
crl-14483	85	24	the	the	DET
crl-14483	85	25	information	information	NOUN
crl-14483	85	26	desk	desk	NOUN
crl-14483	85	27	.	.	PUNCT
crl-14483	86	1	in	in	ADP
crl-14483	86	2	addition	addition	NOUN
crl-14483	86	3	,	,	PUNCT
crl-14483	86	4	the	the	DET
crl-14483	86	5	time	time	NOUN
crl-14483	86	6	to	to	PART
crl-14483	86	7	ask	ask	VERB
crl-14483	86	8	the	the	DET
crl-14483	86	9	question	question	NOUN
crl-14483	86	10	was	be	AUX
crl-14483	86	11	written	write	VERB
crl-14483	86	12	on	on	ADP
crl-14483	86	13	the	the	DET
crl-14483	86	14	form	form	NOUN
crl-14483	86	15	.	.	PUNCT
crl-14483	87	1	sometimes	sometimes	ADV
crl-14483	87	2	surrogates	surrogate	NOUN
crl-14483	87	3	were	be	AUX
crl-14483	87	4	given	give	VERB
crl-14483	87	5	ranges	range	NOUN
crl-14483	87	6	of	of	ADP
crl-14483	87	7	hours	hour	NOUN
crl-14483	87	8	and	and	CCONJ
crl-14483	87	9	days	day	NOUN
crl-14483	87	10	that	that	SCONJ
crl-14483	87	11	questions	question	NOUN
crl-14483	87	12	could	could	AUX
crl-14483	87	13	be	be	AUX
crl-14483	87	14	asked	ask	VERB
crl-14483	87	15	within	within	ADP
crl-14483	87	16	a	a	DET
crl-14483	87	17	staffing	staffing	NOUN
crl-14483	87	18	level	level	NOUN
crl-14483	87	19	in	in	ADP
crl-14483	87	20	order	order	NOUN
crl-14483	87	21	to	to	PART
crl-14483	87	22	accommodate	accommodate	VERB
crl-14483	87	23	busy	busy	ADJ
crl-14483	87	24	schedules	schedule	NOUN
crl-14483	87	25	.	.	PUNCT
crl-14483	88	1	questions	question	NOUN
crl-14483	88	2	were	be	AUX
crl-14483	88	3	paired	pair	VERB
crl-14483	88	4	according	accord	VERB
crl-14483	88	5	to	to	ADP
crl-14483	88	6	times	time	NOUN
crl-14483	88	7	and	and	CCONJ
crl-14483	88	8	content	content	NOUN
crl-14483	88	9	.	.	PUNCT
crl-14483	89	1	for	for	ADP
crl-14483	89	2	example	example	NOUN
crl-14483	89	3	,	,	PUNCT
crl-14483	89	4	a	a	DET
crl-14483	89	5	bibliographic	bibliographic	ADJ
crl-14483	89	6	question	question	NOUN
crl-14483	89	7	might	might	AUX
crl-14483	89	8	be	be	AUX
crl-14483	89	9	paired	pair	VERB
crl-14483	89	10	with	with	ADP
crl-14483	89	11	a	a	DET
crl-14483	89	12	directional	directional	ADJ
crl-14483	89	13	or	or	CCONJ
crl-14483	89	14	a	a	DET
crl-14483	89	15	procedural	procedural	ADJ
crl-14483	89	16	question	question	NOUN
crl-14483	89	17	.	.	PUNCT
crl-14483	90	1	every	every	DET
crl-14483	90	2	effort	effort	NOUN
crl-14483	90	3	was	be	AUX
crl-14483	90	4	made	make	VERB
crl-14483	90	5	to	to	PART
crl-14483	90	6	avoid	avoid	VERB
crl-14483	90	7	pairing	pair	VERB
crl-14483	90	8	two	two	NUM
crl-14483	90	9	research	research	NOUN
crl-14483	90	10	assistance	assistance	NOUN
crl-14483	90	11	questions	question	NOUN
crl-14483	90	12	.	.	PUNCT
crl-14483	91	1	some	some	DET
crl-14483	91	2	surrogates	surrogate	NOUN
crl-14483	91	3	were	be	AUX
crl-14483	91	4	able	able	ADJ
crl-14483	91	5	to	to	PART
crl-14483	91	6	make	make	VERB
crl-14483	91	7	only	only	ADV
crl-14483	91	8	one	one	NUM
crl-14483	91	9	trip	trip	NOUN
crl-14483	91	10	to	to	ADP
crl-14483	91	11	the	the	DET
crl-14483	91	12	library	library	NOUN
crl-14483	91	13	,	,	PUNCT
crl-14483	91	14	as	as	SCONJ
crl-14483	91	15	both	both	DET
crl-14483	91	16	questions	question	NOUN
crl-14483	91	17	were	be	AUX
crl-14483	91	18	to	to	PART
crl-14483	91	19	be	be	AUX
crl-14483	91	20	asked	ask	VERB
crl-14483	91	21	during	during	ADP
crl-14483	91	22	the	the	DET
crl-14483	91	23	same	same	ADJ
crl-14483	91	24	staffing	staffing	NOUN
crl-14483	91	25	level	level	NOUN
crl-14483	91	26	time	time	NOUN
crl-14483	91	27	,	,	PUNCT
crl-14483	91	28	while	while	SCONJ
crl-14483	91	29	others	other	NOUN
crl-14483	91	30	were	be	AUX
crl-14483	91	31	required	require	VERB
crl-14483	91	32	to	to	PART
crl-14483	91	33	ask	ask	VERB
crl-14483	91	34	their	their	PRON
crl-14483	91	35	questions	question	NOUN
crl-14483	91	36	at	at	ADP
crl-14483	91	37	two	two	NUM
crl-14483	91	38	different	different	ADJ
crl-14483	91	39	times	time	NOUN
crl-14483	91	40	.	.	PUNCT
crl-14483	92	1	if	if	SCONJ
crl-14483	92	2	regular	regular	ADJ
crl-14483	92	3	users	user	NOUN
crl-14483	92	4	of	of	ADP
crl-14483	92	5	the	the	DET
crl-14483	92	6	information	information	NOUN
crl-14483	92	7	desk	desk	NOUN
crl-14483	92	8	served	serve	VERB
crl-14483	92	9	as	as	ADP
crl-14483	92	10	surrogates	surrogate	NOUN
crl-14483	92	11	,	,	PUNCT
crl-14483	92	12	an	an	DET
crl-14483	92	13	attempt	attempt	NOUN
crl-14483	92	14	was	be	AUX
crl-14483	92	15	made	make	VERB
crl-14483	92	16	to	to	PART
crl-14483	92	17	ensure	ensure	VERB
crl-14483	92	18	consistency	consistency	NOUN
crl-14483	92	19	between	between	ADP
crl-14483	92	20	the	the	DET
crl-14483	92	21	user	user	NOUN
crl-14483	92	22	's	's	PART
crl-14483	92	23	level	level	NOUN
crl-14483	92	24	of	of	ADP
crl-14483	92	25	sophistication	sophistication	NOUN
crl-14483	92	26	and	and	CCONJ
crl-14483	92	27	the	the	DET
crl-14483	92	28	level	level	NOUN
crl-14483	92	29	of	of	ADP
crl-14483	92	30	sophistication	sophistication	NOUN
crl-14483	92	31	suggested	suggest	VERB
crl-14483	92	32	by	by	ADP
crl-14483	92	33	the	the	DET
crl-14483	92	34	question	question	NOUN
crl-14483	92	35	.	.	PUNCT
crl-14483	93	1	the	the	DET
crl-14483	93	2	recording	recording	NOUN
crl-14483	93	3	form	form	NOUN
crl-14483	93	4	asked	ask	VERB
crl-14483	93	5	surrogates	surrogate	NOUN
crl-14483	93	6	to	to	PART
crl-14483	93	7	report	report	VERB
crl-14483	93	8	whether	whether	SCONJ
crl-14483	93	9	the	the	DET
crl-14483	93	10	information	information	NOUN
crl-14483	93	11	desk	desk	NOUN
crl-14483	93	12	staff	staff	NOUN
crl-14483	93	13	asked	ask	VERB
crl-14483	93	14	questions	question	NOUN
crl-14483	93	15	to	to	PART
crl-14483	93	16	clarify	clarify	VERB
crl-14483	93	17	the	the	DET
crl-14483	93	18	inquiry	inquiry	NOUN
crl-14483	93	19	or	or	CCONJ
crl-14483	93	20	requested	request	VERB
crl-14483	93	21	further	further	ADJ
crl-14483	93	22	information	information	NOUN
crl-14483	93	23	before	before	ADP
crl-14483	93	24	providing	provide	VERB
crl-14483	93	25	an	an	DET
crl-14483	93	26	answer	answer	NOUN
crl-14483	93	27	:	:	PUNCT
crl-14483	93	28	the	the	DET
crl-14483	93	29	content	content	NOUN
crl-14483	93	30	of	of	ADP
crl-14483	93	31	these	these	DET
crl-14483	93	32	exchanges	exchange	NOUN
crl-14483	93	33	was	be	AUX
crl-14483	93	34	recorded	record	VERB
crl-14483	93	35	,	,	PUNCT
crl-14483	93	36	and	and	CCONJ
crl-14483	93	37	the	the	DET
crl-14483	93	38	answer	answer	NOUN
crl-14483	93	39	to	to	ADP
crl-14483	93	40	the	the	DET
crl-14483	93	41	test	test	NOUN
crl-14483	93	42	question	question	NOUN
crl-14483	93	43	recorded	record	VERB
crl-14483	93	44	.	.	PUNCT
crl-14483	94	1	surrogates	surrogate	NOUN
crl-14483	94	2	also	also	ADV
crl-14483	94	3	noted	note	VERB
crl-14483	94	4	if	if	SCONJ
crl-14483	94	5	the	the	DET
crl-14483	94	6	staff	staff	NOUN
crl-14483	94	7	gave	give	VERB
crl-14483	94	8	the	the	DET
crl-14483	94	9	source	source	NOUN
crl-14483	94	10	of	of	ADP
crl-14483	94	11	the	the	DET
crl-14483	94	12	answer	answer	NOUN
crl-14483	94	13	or	or	CCONJ
crl-14483	94	14	indicated	indicate	VERB
crl-14483	94	15	how	how	SCONJ
crl-14483	94	16	the	the	DET
crl-14483	94	17	informathe	informathe	PRON
crl-14483	94	18	effectiveness	effectiveness	NOUN
crl-14483	94	19	of	of	ADP
crl-14483	94	20	an	an	DET
crl-14483	94	21	information	information	NOUN
crl-14483	94	22	desk	desk	NOUN
crl-14483	94	23	459	459	NUM
crl-14483	94	24	tion	tion	NOUN
crl-14483	94	25	was	be	AUX
crl-14483	94	26	found	find	VERB
crl-14483	94	27	.	.	PUNCT
crl-14483	95	1	if	if	SCONJ
crl-14483	95	2	the	the	DET
crl-14483	95	3	test	test	NOUN
crl-14483	95	4	question	question	NOUN
crl-14483	95	5	could	could	AUX
crl-14483	95	6	not	not	PART
crl-14483	95	7	be	be	AUX
crl-14483	95	8	answered	answer	VERB
crl-14483	95	9	,	,	PUNCT
crl-14483	95	10	surrogates	surrogate	VERB
crl-14483	95	11	recorded	record	VERB
crl-14483	95	12	whether	whether	SCONJ
crl-14483	95	13	they	they	PRON
crl-14483	95	14	were	be	AUX
crl-14483	95	15	referred	refer	VERB
crl-14483	95	16	elsewhere	elsewhere	ADV
crl-14483	95	17	for	for	ADP
crl-14483	95	18	further	further	ADJ
crl-14483	95	19	assistance	assistance	NOUN
crl-14483	95	20	and	and	CCONJ
crl-14483	95	21	specified	specify	VERB
crl-14483	95	22	to	to	ADP
crl-14483	95	23	what	what	PRON
crl-14483	95	24	or	or	CCONJ
crl-14483	95	25	to	to	PART
crl-14483	95	26	whom	whom	PRON
crl-14483	95	27	the	the	DET
crl-14483	95	28	referral	referral	NOUN
crl-14483	95	29	was	be	AUX
crl-14483	95	30	made	make	VERB
crl-14483	95	31	.	.	PUNCT
crl-14483	96	1	surrogates	surrogate	NOUN
crl-14483	96	2	were	be	AUX
crl-14483	96	3	also	also	ADV
crl-14483	96	4	asked	ask	VERB
crl-14483	96	5	to	to	PART
crl-14483	96	6	rank	rank	VERB
crl-14483	96	7	on	on	ADP
crl-14483	96	8	a	a	DET
crl-14483	96	9	scale	scale	NOUN
crl-14483	96	10	from	from	ADP
crl-14483	96	11	one	one	NUM
crl-14483	96	12	to	to	PART
crl-14483	96	13	five	five	NUM
crl-14483	96	14	the	the	DET
crl-14483	96	15	staff	staff	NOUN
crl-14483	96	16	's	's	PART
crl-14483	96	17	friendliness	friendliness	NOUN
crl-14483	96	18	,	,	PUNCT
crl-14483	96	19	quickness	quickness	NOUN
crl-14483	96	20	,	,	PUNCT
crl-14483	96	21	politeness	politeness	NOUN
crl-14483	96	22	,	,	PUNCT
crl-14483	96	23	helpfulness	helpfulness	NOUN
crl-14483	96	24	,	,	PUNCT
crl-14483	96	25	interest	interest	NOUN
crl-14483	96	26	,	,	PUNCT
crl-14483	96	27	enthusiasm	enthusiasm	NOUN
crl-14483	96	28	,	,	PUNCT
crl-14483	96	29	and	and	CCONJ
crl-14483	96	30	competence	competence	NOUN
crl-14483	96	31	.	.	PUNCT
crl-14483	97	1	finally	finally	ADV
crl-14483	97	2	,	,	PUNCT
crl-14483	97	3	surrogates	surrogate	NOUN
crl-14483	97	4	were	be	AUX
crl-14483	97	5	asked	ask	VERB
crl-14483	97	6	to	to	PART
crl-14483	97	7	note	note	VERB
crl-14483	97	8	the	the	DET
crl-14483	97	9	amount	amount	NOUN
crl-14483	97	10	of	of	ADP
crl-14483	97	11	time	time	NOUN
crl-14483	97	12	that	that	PRON
crl-14483	97	13	elapsed	elapse	VERB
crl-14483	97	14	between	between	ADP
crl-14483	97	15	asking	ask	VERB
crl-14483	97	16	the	the	DET
crl-14483	97	17	question	question	NOUN
crl-14483	97	18	and	and	CCONJ
crl-14483	97	19	receiving	receive	VERB
crl-14483	97	20	the	the	DET
crl-14483	97	21	answer	answer	NOUN
crl-14483	97	22	.	.	PUNCT
crl-14483	98	1	after	after	SCONJ
crl-14483	98	2	all	all	DET
crl-14483	98	3	forms	form	NOUN
crl-14483	98	4	were	be	AUX
crl-14483	98	5	turned	turn	VERB
crl-14483	98	6	in	in	ADP
crl-14483	98	7	,	,	PUNCT
crl-14483	98	8	the	the	DET
crl-14483	98	9	supervisor	supervisor	NOUN
crl-14483	98	10	of	of	ADP
crl-14483	98	11	the	the	DET
crl-14483	98	12	information	information	NOUN
crl-14483	98	13	desk	desk	NOUN
crl-14483	98	14	took	take	VERB
crl-14483	98	15	all	all	DET
crl-14483	98	16	revised	revise	VERB
crl-14483	98	17	desk	desk	NOUN
crl-14483	98	18	schedules	schedule	NOUN
crl-14483	98	19	and	and	CCONJ
crl-14483	98	20	coded	code	VERB
crl-14483	98	21	them	they	PRON
crl-14483	98	22	for	for	ADP
crl-14483	98	23	level	level	NOUN
crl-14483	98	24	of	of	ADP
crl-14483	98	25	individual	individual	ADJ
crl-14483	98	26	staff	staff	NOUN
crl-14483	98	27	(	(	PUNCT
crl-14483	98	28	graduate	graduate	NOUN
crl-14483	98	29	assistant	assistant	NOUN
crl-14483	98	30	,	,	PUNCT
crl-14483	98	31	student	student	NOUN
crl-14483	98	32	assistant	assistant	NOUN
crl-14483	98	33	,	,	PUNCT
crl-14483	98	34	and	and	CCONJ
crl-14483	98	35	library	library	NOUN
crl-14483	98	36	technical	technical	ADJ
crl-14483	98	37	assistants	assistant	NOUN
crl-14483	98	38	)	)	PUNCT
crl-14483	98	39	.	.	PUNCT
crl-14483	99	1	the	the	DET
crl-14483	99	2	research	research	NOUN
crl-14483	99	3	assistant	assistant	NOUN
crl-14483	99	4	then	then	ADV
crl-14483	99	5	took	take	VERB
crl-14483	99	6	coded	code	VERB
crl-14483	99	7	schedules	schedule	NOUN
crl-14483	99	8	and	and	CCONJ
crl-14483	99	9	compared	compare	VERB
crl-14483	99	10	them	they	PRON
crl-14483	99	11	to	to	PART
crl-14483	99	12	report	report	VERB
crl-14483	99	13	forms	form	NOUN
crl-14483	99	14	so	so	SCONJ
crl-14483	99	15	that	that	SCONJ
crl-14483	99	16	neither	neither	DET
crl-14483	99	17	person	person	NOUN
crl-14483	99	18	involved	involve	VERB
crl-14483	99	19	in	in	ADP
crl-14483	99	20	the	the	DET
crl-14483	99	21	project	project	NOUN
crl-14483	99	22	could	could	AUX
crl-14483	99	23	associate	associate	VERB
crl-14483	99	24	a	a	DET
crl-14483	99	25	particular	particular	ADJ
crl-14483	99	26	question	question	NOUN
crl-14483	99	27	and	and	CCONJ
crl-14483	99	28	answer	answer	VERB
crl-14483	99	29	with	with	ADP
crl-14483	99	30	a	a	DET
crl-14483	99	31	specific	specific	ADJ
crl-14483	99	32	individual	individual	NOUN
crl-14483	99	33	.	.	PUNCT
crl-14483	100	1	however	however	ADV
crl-14483	100	2	,	,	PUNCT
crl-14483	100	3	types	type	NOUN
crl-14483	100	4	of	of	ADP
crl-14483	100	5	staff	staff	NOUN
crl-14483	100	6	could	could	AUX
crl-14483	100	7	be	be	AUX
crl-14483	100	8	identified	identify	VERB
crl-14483	100	9	.	.	PUNCT
crl-14483	101	1	findings	finding	NOUN
crl-14483	101	2	response	response	NOUN
crl-14483	101	3	rate	rate	NOUN
crl-14483	101	4	of	of	ADP
crl-14483	101	5	the	the	DET
crl-14483	101	6	200	200	NUM
crl-14483	101	7	question	question	NOUN
crl-14483	101	8	forms	form	NOUN
crl-14483	101	9	,	,	PUNCT
crl-14483	101	10	164	164	NUM
crl-14483	101	11	were	be	AUX
crl-14483	101	12	returned	return	VERB
crl-14483	101	13	and	and	CCONJ
crl-14483	101	14	were	be	AUX
crl-14483	101	15	usable	usable	ADJ
crl-14483	101	16	,	,	PUNCT
crl-14483	101	17	for	for	ADP
crl-14483	101	18	a	a	DET
crl-14483	101	19	response	response	NOUN
crl-14483	101	20	rate	rate	NOUN
crl-14483	101	21	of	of	ADP
crl-14483	101	22	82	82	NUM
crl-14483	101	23	percent	percent	NOUN
crl-14483	101	24	.	.	PUNCT
crl-14483	102	1	the	the	DET
crl-14483	102	2	36	36	NUM
crl-14483	102	3	remaining	remain	VERB
crl-14483	102	4	forms	form	NOUN
crl-14483	102	5	could	could	AUX
crl-14483	102	6	not	not	PART
crl-14483	102	7	be	be	AUX
crl-14483	102	8	used	use	VERB
crl-14483	102	9	for	for	ADP
crl-14483	102	10	one	one	NUM
crl-14483	102	11	of	of	ADP
crl-14483	102	12	several	several	ADJ
crl-14483	102	13	reasons	reason	NOUN
crl-14483	102	14	:	:	PUNCT
crl-14483	102	15	the	the	DET
crl-14483	102	16	questions	question	NOUN
crl-14483	102	17	were	be	AUX
crl-14483	102	18	asked	ask	VERB
crl-14483	102	19	at	at	ADP
crl-14483	102	20	the	the	DET
crl-14483	102	21	wrong	wrong	ADJ
crl-14483	102	22	service	service	NOUN
crl-14483	102	23	desk	desk	NOUN
crl-14483	102	24	,	,	PUNCT
crl-14483	102	25	report	report	NOUN
crl-14483	102	26	forms	form	NOUN
crl-14483	102	27	were	be	AUX
crl-14483	102	28	lost	lose	VERB
crl-14483	102	29	,	,	PUNCT
crl-14483	102	30	report	report	NOUN
crl-14483	102	31	forms	form	NOUN
crl-14483	102	32	were	be	AUX
crl-14483	102	33	not	not	PART
crl-14483	102	34	returned	return	VERB
crl-14483	102	35	,	,	PUNCT
crl-14483	102	36	or	or	CCONJ
crl-14483	102	37	the	the	DET
crl-14483	102	38	surrogate	surrogate	NOUN
crl-14483	102	39	recognized	recognize	VERB
crl-14483	102	40	the	the	DET
crl-14483	102	41	staff	staff	NOUN
crl-14483	102	42	member	member	NOUN
crl-14483	102	43	and	and	CCONJ
crl-14483	102	44	did	do	AUX
crl-14483	102	45	not	not	PART
crl-14483	102	46	ask	ask	VERB
crl-14483	102	47	the	the	DET
crl-14483	102	48	question	question	NOUN
crl-14483	102	49	.	.	PUNCT
crl-14483	103	1	accuracy	accuracy	NOUN
crl-14483	103	2	of	of	ADP
crl-14483	103	3	answers	answer	NOUN
crl-14483	103	4	table	table	NOUN
crl-14483	103	5	1	1	NUM
crl-14483	103	6	shows	show	VERB
crl-14483	103	7	the	the	DET
crl-14483	103	8	number	number	NOUN
crl-14483	103	9	of	of	ADP
crl-14483	103	10	correct	correct	ADJ
crl-14483	103	11	responses	response	NOUN
crl-14483	103	12	by	by	ADP
crl-14483	103	13	the	the	DET
crl-14483	103	14	type	type	NOUN
crl-14483	103	15	of	of	ADP
crl-14483	103	16	question	question	NOUN
crl-14483	103	17	.	.	PUNCT
crl-14483	104	1	in	in	ADP
crl-14483	104	2	the	the	DET
crl-14483	104	3	strict	strict	ADJ
crl-14483	104	4	sense	sense	NOUN
crl-14483	104	5	,	,	PUNCT
crl-14483	104	6	62.2	62.2	NUM
crl-14483	104	7	%	%	NOUN
crl-14483	104	8	were	be	AUX
crl-14483	104	9	answered	answer	VERB
crl-14483	104	10	correctly	correctly	ADV
crl-14483	104	11	.	.	PUNCT
crl-14483	105	1	according	accord	VERB
crl-14483	105	2	to	to	ADP
crl-14483	105	3	written	write	VERB
crl-14483	105	4	guidelines	guideline	NOUN
crl-14483	105	5	for	for	ADP
crl-14483	105	6	information	information	NOUN
crl-14483	105	7	desk	desk	NOUN
crl-14483	105	8	personnel	personnel	NOUN
crl-14483	105	9	,	,	PUNCT
crl-14483	105	10	however	however	ADV
crl-14483	105	11	,	,	PUNCT
crl-14483	105	12	referrals	referral	NOUN
crl-14483	105	13	are	be	AUX
crl-14483	105	14	considered	consider	VERB
crl-14483	105	15	to	to	PART
crl-14483	105	16	be	be	AUX
crl-14483	105	17	a	a	DET
crl-14483	105	18	correct	correct	ADJ
crl-14483	105	19	response	response	NOUN
crl-14483	105	20	.	.	PUNCT
crl-14483	106	1	consequently	consequently	ADV
crl-14483	106	2	,	,	PUNCT
crl-14483	106	3	the	the	DET
crl-14483	106	4	broader	broad	ADJ
crl-14483	106	5	concept	concept	NOUN
crl-14483	106	6	of	of	ADP
crl-14483	106	7	correct	correct	ADJ
crl-14483	106	8	handling	handling	NOUN
crl-14483	106	9	of	of	ADP
crl-14483	106	10	the	the	DET
crl-14483	106	11	question	question	NOUN
crl-14483	106	12	may	may	AUX
crl-14483	106	13	be	be	AUX
crl-14483	106	14	a	a	DET
crl-14483	106	15	truer	truer	NOUN
crl-14483	106	16	measure	measure	NOUN
crl-14483	106	17	of	of	ADP
crl-14483	106	18	accuracy	accuracy	NOUN
crl-14483	106	19	than	than	ADP
crl-14483	106	20	correct	correct	ADJ
crl-14483	106	21	answering	answering	NOUN
crl-14483	106	22	.	.	PUNCT
crl-14483	107	1	when	when	SCONJ
crl-14483	107	2	combined	combine	VERB
crl-14483	107	3	into	into	ADP
crl-14483	107	4	two	two	NUM
crl-14483	107	5	categories	category	NOUN
crl-14483	107	6	of	of	ADP
crl-14483	107	7	acceptable	acceptable	ADJ
crl-14483	107	8	responses	response	NOUN
crl-14483	107	9	,	,	PUNCT
crl-14483	107	10	i.e.	i.e.	X
crl-14483	107	11	,	,	PUNCT
crl-14483	107	12	correct	correct	ADJ
crl-14483	107	13	answers	answer	NOUN
crl-14483	107	14	and	and	CCONJ
crl-14483	107	15	immediate	immediate	ADJ
crl-14483	107	16	referrals	referral	NOUN
crl-14483	107	17	to	to	ADP
crl-14483	107	18	reference	reference	NOUN
crl-14483	107	19	,	,	PUNCT
crl-14483	107	20	and	and	CCONJ
crl-14483	107	21	unacceptable	unacceptable	ADJ
crl-14483	107	22	responses	response	NOUN
crl-14483	107	23	,	,	PUNCT
crl-14483	107	24	i.e.	i.e.	X
crl-14483	107	25	,	,	PUNCT
crl-14483	107	26	no	no	DET
crl-14483	107	27	answer	answer	NOUN
crl-14483	107	28	,	,	PUNCT
crl-14483	107	29	or	or	CCONJ
crl-14483	107	30	an	an	DET
crl-14483	107	31	incorrect	incorrect	ADJ
crl-14483	107	32	or	or	CCONJ
crl-14483	107	33	only	only	ADV
crl-14483	107	34	partially	partially	ADV
crl-14483	107	35	correct	correct	ADJ
crl-14483	107	36	answer	answer	NOUN
crl-14483	107	37	,	,	PUNCT
crl-14483	107	38	a	a	DET
crl-14483	107	39	different	different	ADJ
crl-14483	107	40	picture	picture	NOUN
crl-14483	107	41	emerges	emerge	VERB
crl-14483	107	42	.	.	PUNCT
crl-14483	108	1	for	for	ADP
crl-14483	108	2	instance	instance	NOUN
crl-14483	108	3	,	,	PUNCT
crl-14483	108	4	bibliographic	bibliographic	ADJ
crl-14483	108	5	questions	question	NOUN
crl-14483	108	6	were	be	AUX
crl-14483	108	7	handled	handle	VERB
crl-14483	108	8	correctly	correctly	ADV
crl-14483	108	9	60	60	NUM
crl-14483	108	10	%	%	NOUN
crl-14483	108	11	of	of	ADP
crl-14483	108	12	the	the	DET
crl-14483	108	13	time	time	NOUN
crl-14483	108	14	,	,	PUNCT
crl-14483	108	15	ready	ready	ADJ
crl-14483	108	16	reference	reference	NOUN
crl-14483	108	17	questions	question	NOUN
crl-14483	108	18	67.6	67.6	NUM
crl-14483	108	19	%	%	NOUN
crl-14483	108	20	,	,	PUNCT
crl-14483	108	21	and	and	CCONJ
crl-14483	108	22	subject	subject	ADJ
crl-14483	108	23	questions	question	NOUN
crl-14483	108	24	64	64	NUM
crl-14483	108	25	%	%	NOUN
crl-14483	108	26	when	when	SCONJ
crl-14483	108	27	this	this	DET
crl-14483	108	28	criterion	criterion	NOUN
crl-14483	108	29	of	of	ADP
crl-14483	108	30	accuracy	accuracy	NOUN
crl-14483	108	31	is	be	AUX
crl-14483	108	32	used	use	VERB
crl-14483	108	33	.	.	PUNCT
crl-14483	109	1	while	while	SCONJ
crl-14483	109	2	subject	subject	ADJ
crl-14483	109	3	responses	response	NOUN
crl-14483	109	4	could	could	AUX
crl-14483	109	5	use	use	VERB
crl-14483	109	6	some	some	DET
crl-14483	109	7	improvement	improvement	NOUN
crl-14483	109	8	(	(	PUNCT
crl-14483	109	9	although	although	SCONJ
crl-14483	109	10	partially	partially	ADV
crl-14483	109	11	correct	correct	ADJ
crl-14483	109	12	answers	answer	NOUN
crl-14483	109	13	were	be	AUX
crl-14483	109	14	not	not	PART
crl-14483	109	15	paired	pair	VERB
crl-14483	109	16	with	with	ADP
crl-14483	109	17	subsequent	subsequent	ADJ
crl-14483	109	18	referrals	referral	NOUN
crl-14483	109	19	at	at	ADP
crl-14483	109	20	this	this	DET
crl-14483	109	21	point	point	NOUN
crl-14483	109	22	)	)	PUNCT
crl-14483	109	23	,	,	PUNCT
crl-14483	109	24	it	it	PRON
crl-14483	109	25	is	be	AUX
crl-14483	109	26	obvious	obvious	ADJ
crl-14483	109	27	that	that	SCONJ
crl-14483	109	28	more	more	ADJ
crl-14483	109	29	attention	attention	NOUN
crl-14483	109	30	needs	need	VERB
crl-14483	109	31	to	to	PART
crl-14483	109	32	be	be	AUX
crl-14483	109	33	given	give	VERB
crl-14483	109	34	in	in	ADP
crl-14483	109	35	the	the	DET
crl-14483	109	36	training	training	NOUN
crl-14483	109	37	program	program	NOUN
crl-14483	109	38	to	to	ADP
crl-14483	109	39	bibliographic	bibliographic	ADJ
crl-14483	109	40	questions	question	NOUN
crl-14483	109	41	and	and	CCONJ
crl-14483	109	42	ready	ready	ADJ
crl-14483	109	43	reference	reference	NOUN
crl-14483	109	44	questions	question	NOUN
crl-14483	109	45	.	.	PUNCT
crl-14483	110	1	ability	ability	NOUN
crl-14483	110	2	to	to	PART
crl-14483	110	3	answer	answer	VERB
crl-14483	110	4	of	of	ADP
crl-14483	110	5	the	the	DET
crl-14483	110	6	164	164	NUM
crl-14483	110	7	questions	question	NOUN
crl-14483	110	8	,	,	PUNCT
crl-14483	110	9	83.5	83.5	NUM
crl-14483	110	10	%	%	NOUN
crl-14483	110	11	could	could	AUX
crl-14483	110	12	be	be	AUX
crl-14483	110	13	answered	answer	VERB
crl-14483	110	14	completely	completely	ADV
crl-14483	110	15	at	at	ADP
crl-14483	110	16	the	the	DET
crl-14483	110	17	information	information	NOUN
crl-14483	110	18	desk	desk	NOUN
crl-14483	110	19	using	use	VERB
crl-14483	110	20	available	available	ADJ
crl-14483	110	21	sources	source	NOUN
crl-14483	110	22	,	,	PUNCT
crl-14483	110	23	as	as	SCONJ
crl-14483	110	24	detailed	detail	VERB
crl-14483	110	25	in	in	ADP
crl-14483	110	26	table	table	NOUN
crl-14483	110	27	2	2	NUM
crl-14483	110	28	.	.	X
crl-14483	111	1	the	the	DET
crl-14483	111	2	breakdown	breakdown	NOUN
crl-14483	111	3	by	by	ADP
crl-14483	111	4	type	type	NOUN
crl-14483	111	5	of	of	ADP
crl-14483	111	6	question	question	NOUN
crl-14483	111	7	indicates	indicate	VERB
crl-14483	111	8	that	that	SCONJ
crl-14483	111	9	subject	subject	ADJ
crl-14483	111	10	questions	question	NOUN
crl-14483	111	11	can	can	AUX
crl-14483	111	12	be	be	AUX
crl-14483	111	13	handled	handle	VERB
crl-14483	111	14	least	least	ADV
crl-14483	111	15	well	well	ADV
crl-14483	111	16	,	,	PUNCT
crl-14483	111	17	although	although	SCONJ
crl-14483	111	18	a	a	DET
crl-14483	111	19	large	large	ADJ
crl-14483	111	20	number	number	NOUN
crl-14483	111	21	can	can	AUX
crl-14483	111	22	be	be	AUX
crl-14483	111	23	partially	partially	ADV
crl-14483	111	24	answered	answer	VERB
crl-14483	111	25	.	.	PUNCT
crl-14483	112	1	comparing	compare	VERB
crl-14483	112	2	the	the	DET
crl-14483	112	3	questions	question	NOUN
crl-14483	112	4	answered	answer	VERB
crl-14483	112	5	correctly	correctly	ADV
crl-14483	112	6	as	as	SCONJ
crl-14483	112	7	listed	list	VERB
crl-14483	112	8	in	in	ADP
crl-14483	112	9	column	column	NOUN
crl-14483	112	10	1	1	NUM
crl-14483	112	11	of	of	ADP
crl-14483	112	12	table	table	NOUN
crl-14483	112	13	1	1	NUM
crl-14483	112	14	with	with	ADP
crl-14483	112	15	the	the	DET
crl-14483	112	16	questions	question	NOUN
crl-14483	112	17	capable	capable	ADJ
crl-14483	112	18	of	of	ADP
crl-14483	112	19	being	be	AUX
crl-14483	112	20	answered	answer	VERB
crl-14483	112	21	correctly	correctly	ADV
crl-14483	112	22	as	as	SCONJ
crl-14483	112	23	listed	list	VERB
crl-14483	112	24	in	in	ADP
crl-14483	112	25	column	column	NOUN
crl-14483	112	26	1	1	NUM
crl-14483	112	27	of	of	ADP
crl-14483	112	28	table	table	NOUN
crl-14483	112	29	2	2	NUM
crl-14483	112	30	,	,	PUNCT
crl-14483	112	31	it	it	PRON
crl-14483	112	32	is	be	AUX
crl-14483	112	33	apparent	apparent	ADJ
crl-14483	112	34	table	table	NOUN
crl-14483	112	35	1	1	NUM
crl-14483	112	36	correctness	correctness	NOUN
crl-14483	112	37	of	of	ADP
crl-14483	112	38	answer	answer	NOUN
crl-14483	112	39	by	by	ADP
crl-14483	112	40	type	type	NOUN
crl-14483	112	41	of	of	ADP
crl-14483	112	42	questions	question	NOUN
crl-14483	112	43	type	type	NOUN
crl-14483	112	44	of	of	ADP
crl-14483	112	45	question	question	NOUN
crl-14483	112	46	correct	correct	ADJ
crl-14483	112	47	partially	partially	ADV
crl-14483	112	48	incorrect	incorrect	ADJ
crl-14483	112	49	no	no	DET
crl-14483	112	50	answer	answer	NOUN
crl-14483	112	51	referred	refer	VERB
crl-14483	112	52	row	row	NOUN
crl-14483	112	53	correct	correct	ADJ
crl-14483	112	54	total	total	ADJ
crl-14483	112	55	bibliographic	bibliographic	ADJ
crl-14483	112	56	20	20	NUM
crl-14483	112	57	(	(	PUNCT
crl-14483	112	58	57.1	57.1	NUM
crl-14483	112	59	)	)	PUNCT
crl-14483	112	60	5	5	NUM
crl-14483	112	61	(	(	PUNCT
crl-14483	112	62	14.3	14.3	NUM
crl-14483	112	63	)	)	PUNCT
crl-14483	112	64	5	5	NUM
crl-14483	112	65	(	(	PUNCT
crl-14483	112	66	14.3	14.3	NUM
crl-14483	112	67	)	)	PUNCT
crl-14483	112	68	4	4	NUM
crl-14483	112	69	(	(	PUNCT
crl-14483	112	70	11.4	11.4	NUM
crl-14483	112	71	)	)	PUNCT
crl-14483	112	72	1	1	NUM
crl-14483	112	73	(	(	PUNCT
crl-14483	112	74	2.9	2.9	NUM
crl-14483	112	75	)	)	PUNCT
crl-14483	112	76	35	35	NUM
crl-14483	112	77	(	(	PUNCT
crl-14483	112	78	19.6	19.6	NUM
crl-14483	112	79	)	)	PUNCT
crl-14483	112	80	(	(	PUNCT
crl-14483	112	81	23.8	23.8	NUM
crl-14483	112	82	)	)	PUNCT
crl-14483	112	83	(	(	PUNCT
crl-14483	112	84	27.8	27.8	NUM
crl-14483	112	85	)	)	PUNCT
crl-14483	112	86	(	(	PUNCT
crl-14483	112	87	44.4	44.4	NUM
crl-14483	112	88	)	)	PUNCT
crl-14483	112	89	(	(	PUNCT
crl-14483	112	90	1.7	1.7	NUM
crl-14483	112	91	)	)	PUNCT
crl-14483	112	92	(	(	PUNCT
crl-14483	112	93	21	21	NUM
crl-14483	112	94	.3	.3	NUM
crl-14483	112	95	)	)	PUNCT
crl-14483	112	96	subject	subject	NOUN
crl-14483	112	97	9	9	NUM
crl-14483	112	98	(	(	PUNCT
crl-14483	112	99	32.1	32.1	NUM
crl-14483	112	100	)	)	PUNCT
crl-14483	112	101	6	6	NUM
crl-14483	112	102	(	(	PUNCT
crl-14483	112	103	21	21	NUM
crl-14483	112	104	.4	.4	NUM
crl-14483	112	105	)	)	PUNCT
crl-14483	112	106	2	2	NUM
crl-14483	112	107	(	(	PUNCT
crl-14483	112	108	7.1	7.1	NUM
crl-14483	112	109	)	)	PUNCT
crl-14483	112	110	2	2	NUM
crl-14483	112	111	(	(	PUNCT
crl-14483	112	112	7.1	7.1	NUM
crl-14483	112	113	)	)	PUNCT
crl-14483	112	114	9	9	NUM
crl-14483	112	115	(	(	PUNCT
crl-14483	112	116	32.1	32.1	NUM
crl-14483	112	117	)	)	PUNCT
crl-14483	112	118	28	28	NUM
crl-14483	112	119	(	(	PUNCT
crl-14483	112	120	8.8	8.8	NUM
crl-14483	112	121	)	)	PUNCT
crl-14483	112	122	(	(	PUNCT
crl-14483	112	123	23.8	23.8	NUM
crl-14483	112	124	)	)	PUNCT
crl-14483	112	125	(	(	PUNCT
crl-14483	112	126	11.1	11.1	NUM
crl-14483	112	127	)	)	PUNCT
crl-14483	112	128	(	(	PUNCT
crl-14483	112	129	22.2	22.2	NUM
crl-14483	112	130	)	)	PUNCT
crl-14483	112	131	(	(	PUNCT
crl-14483	112	132	64.3	64.3	NUM
crl-14483	112	133	)	)	PUNCT
crl-14483	112	134	(	(	PUNCT
crl-14483	112	135	17.1	17.1	NUM
crl-14483	112	136	)	)	PUNCT
crl-14483	112	137	procedural	procedural	ADJ
crl-14483	112	138	24	24	NUM
crl-14483	112	139	(	(	PUNCT
crl-14483	112	140	72.7	72.7	NUM
crl-14483	112	141	)	)	PUNCT
crl-14483	112	142	4	4	NUM
crl-14483	112	143	(	(	PUNCT
crl-14483	112	144	12.1	12.1	NUM
crl-14483	112	145	)	)	PUNCT
crl-14483	112	146	5	5	NUM
crl-14483	112	147	(	(	PUNCT
crl-14483	112	148	15.2	15.2	NUM
crl-14483	112	149	)	)	PUNCT
crl-14483	112	150	33	33	NUM
crl-14483	112	151	(	(	PUNCT
crl-14483	112	152	23.5	23.5	NUM
crl-14483	112	153	)	)	PUNCT
crl-14483	112	154	(	(	PUNCT
crl-14483	112	155	19.0	19.0	NUM
crl-14483	112	156	)	)	PUNCT
crl-14483	112	157	(	(	PUNCT
crl-14483	112	158	27.8	27.8	NUM
crl-14483	112	159	)	)	PUNCT
crl-14483	112	160	(	(	PUNCT
crl-14483	112	161	20.1	20.1	NUM
crl-14483	112	162	)	)	PUNCT
crl-14483	112	163	ready	ready	ADJ
crl-14483	112	164	reference	reference	NOUN
crl-14483	112	165	20	20	NUM
crl-14483	112	166	(	(	PUNCT
crl-14483	112	167	59.0	59.0	NUM
crl-14483	112	168	)	)	PUNCT
crl-14483	112	169	4	4	NUM
crl-14483	112	170	(	(	PUNCT
crl-14483	112	171	11.8	11.8	NUM
crl-14483	112	172	)	)	PUNCT
crl-14483	112	173	5	5	NUM
crl-14483	112	174	(	(	PUNCT
crl-14483	112	175	14.7	14.7	NUM
crl-14483	112	176	)	)	PUNCT
crl-14483	112	177	2	2	NUM
crl-14483	112	178	(	(	PUNCT
crl-14483	112	179	5.9	5.9	NUM
crl-14483	112	180	)	)	PUNCT
crl-14483	112	181	3	3	NUM
crl-14483	112	182	(	(	PUNCT
crl-14483	112	183	8.8	8.8	NUM
crl-14483	112	184	)	)	PUNCT
crl-14483	112	185	34	34	NUM
crl-14483	112	186	(	(	PUNCT
crl-14483	112	187	19.6	19.6	NUM
crl-14483	112	188	)	)	PUNCT
crl-14483	112	189	(	(	PUNCT
crl-14483	112	190	19.0	19.0	NUM
crl-14483	112	191	)	)	PUNCT
crl-14483	112	192	(	(	PUNCT
crl-14483	112	193	27.8	27.8	NUM
crl-14483	112	194	)	)	PUNCT
crl-14483	112	195	(	(	PUNCT
crl-14483	112	196	22.2	22.2	NUM
crl-14483	112	197	)	)	PUNCT
crl-14483	112	198	(	(	PUNCT
crl-14483	112	199	21.4	21.4	NUM
crl-14483	112	200	)	)	PUNCT
crl-14483	112	201	(	(	PUNCT
crl-14483	112	202	20.7	20.7	NUM
crl-14483	112	203	)	)	PUNCT
crl-14483	112	204	directional	directional	ADJ
crl-14483	112	205	29	29	NUM
crl-14483	112	206	(	(	PUNCT
crl-14483	112	207	85.3	85.3	NUM
crl-14483	112	208	)	)	PUNCT
crl-14483	112	209	2	2	NUM
crl-14483	112	210	(	(	PUNCT
crl-14483	112	211	5.9	5.9	NUM
crl-14483	112	212	)	)	PUNCT
crl-14483	112	213	1	1	NUM
crl-14483	112	214	(	(	PUNCT
crl-14483	112	215	2.9	2.9	NUM
crl-14483	112	216	)	)	PUNCT
crl-14483	112	217	1	1	NUM
crl-14483	112	218	(	(	PUNCT
crl-14483	112	219	2.9	2.9	NUM
crl-14483	112	220	)	)	PUNCT
crl-14483	112	221	1	1	NUM
crl-14483	112	222	(	(	PUNCT
crl-14483	112	223	2.9	2.9	NUM
crl-14483	112	224	)	)	PUNCT
crl-14483	112	225	34	34	NUM
crl-14483	112	226	(	(	PUNCT
crl-14483	112	227	28.4	28.4	NUM
crl-14483	112	228	)	)	PUNCT
crl-14483	112	229	(	(	PUNCT
crl-14483	112	230	9.5	9.5	NUM
crl-14483	112	231	)	)	PUNCT
crl-14483	112	232	(	(	PUNCT
crl-14483	112	233	5.6	5.6	NUM
crl-14483	112	234	)	)	PUNCT
crl-14483	112	235	(	(	PUNCT
crl-14483	112	236	11.1	11.1	NUM
crl-14483	112	237	)	)	PUNCT
crl-14483	112	238	(	(	PUNCT
crl-14483	112	239	7.1	7.1	NUM
crl-14483	112	240	)	)	PUNCT
crl-14483	112	241	(	(	PUNCT
crl-14483	112	242	20.7	20.7	NUM
crl-14483	112	243	)	)	PUNCT
crl-14483	112	244	column	column	NOUN
crl-14483	112	245	totals	total	VERB
crl-14483	112	246	102	102	NUM
crl-14483	112	247	(	(	PUNCT
crl-14483	112	248	62.2	62.2	NUM
crl-14483	112	249	)	)	PUNCT
crl-14483	112	250	21	21	NUM
crl-14483	112	251	(	(	PUNCT
crl-14483	112	252	12.8	12.8	NUM
crl-14483	112	253	)	)	PUNCT
crl-14483	112	254	18	18	NUM
crl-14483	112	255	(	(	PUNCT
crl-14483	112	256	11.0	11.0	NUM
crl-14483	112	257	)	)	PUNCT
crl-14483	112	258	9	9	NUM
crl-14483	112	259	(	(	PUNCT
crl-14483	112	260	5.5	5.5	NUM
crl-14483	112	261	)	)	PUNCT
crl-14483	112	262	14	14	NUM
crl-14483	112	263	(	(	PUNCT
crl-14483	112	264	8.5	8.5	NUM
crl-14483	112	265	)	)	PUNCT
crl-14483	112	266	164	164	NUM
crl-14483	112	267	100.0	100.0	NUM
crl-14483	112	268	figures	figure	NOUN
crl-14483	112	269	in	in	ADP
crl-14483	112	270	parentheses	parenthesis	NOUN
crl-14483	112	271	to	to	ADP
crl-14483	112	272	the	the	DET
crl-14483	112	273	right	right	NOUN
crl-14483	112	274	of	of	ADP
crl-14483	112	275	raw	raw	ADJ
crl-14483	112	276	numbers	number	NOUN
crl-14483	112	277	represent	represent	VERB
crl-14483	112	278	row	row	NOUN
crl-14483	112	279	percentages	percentage	NOUN
crl-14483	112	280	.	.	PUNCT
crl-14483	113	1	figures	figure	NOUN
crl-14483	113	2	in	in	ADP
crl-14483	113	3	parentheses	parenthesis	NOUN
crl-14483	113	4	below	below	ADP
crl-14483	113	5	raw	raw	ADJ
crl-14483	113	6	numbers	number	NOUN
crl-14483	113	7	represent	represent	VERB
crl-14483	113	8	column	column	NOUN
crl-14483	113	9	percentages	percentage	NOUN
crl-14483	113	10	.	.	PUNCT
crl-14483	114	1	460	460	NUM
crl-14483	114	2	college	college	PROPN
crl-14483	114	3	&	&	CCONJ
crl-14483	114	4	research	research	NOUN
crl-14483	114	5	libraries	library	NOUN
crl-14483	114	6	that	that	SCONJ
crl-14483	114	7	by	by	ADP
crl-14483	114	8	type	type	NOUN
crl-14483	114	9	,	,	PUNCT
crl-14483	114	10	of	of	ADP
crl-14483	114	11	those	those	DET
crl-14483	114	12	questions	question	NOUN
crl-14483	114	13	capable	capable	ADJ
crl-14483	114	14	of	of	ADP
crl-14483	114	15	being	be	AUX
crl-14483	114	16	answered	answer	VERB
crl-14483	114	17	at	at	ADP
crl-14483	114	18	the	the	DET
crl-14483	114	19	information	information	NOUN
crl-14483	114	20	desk	desk	NOUN
crl-14483	114	21	,	,	PUNCT
crl-14483	114	22	63	63	NUM
crl-14483	114	23	%	%	NOUN
crl-14483	114	24	of	of	ADP
crl-14483	114	25	ready	ready	ADJ
crl-14483	114	26	reference	reference	NOUN
crl-14483	114	27	questions	question	NOUN
crl-14483	114	28	,	,	PUNCT
crl-14483	114	29	65	65	NUM
crl-14483	114	30	%	%	NOUN
crl-14483	114	31	of	of	ADP
crl-14483	114	32	bibliographic	bibliographic	ADJ
crl-14483	114	33	questions	question	NOUN
crl-14483	114	34	,	,	PUNCT
crl-14483	114	35	75	75	NUM
crl-14483	114	36	%	%	NOUN
crl-14483	114	37	of	of	ADP
crl-14483	114	38	subject	subject	ADJ
crl-14483	114	39	questions	question	NOUN
crl-14483	114	40	,	,	PUNCT
crl-14483	114	41	83	83	NUM
crl-14483	114	42	%	%	NOUN
crl-14483	114	43	of	of	ADP
crl-14483	114	44	procedural	procedural	ADJ
crl-14483	114	45	questions	question	NOUN
crl-14483	114	46	,	,	PUNCT
crl-14483	114	47	and	and	CCONJ
crl-14483	114	48	91	91	NUM
crl-14483	114	49	%	%	NOUN
crl-14483	114	50	of	of	ADP
crl-14483	114	51	directional	directional	ADJ
crl-14483	114	52	questions	question	NOUN
crl-14483	114	53	were	be	AUX
crl-14483	114	54	answered	answer	VERB
crl-14483	114	55	correctly	correctly	ADV
crl-14483	114	56	.	.	PUNCT
crl-14483	115	1	table	table	NOUN
crl-14483	115	2	1	1	NUM
crl-14483	115	3	,	,	PUNCT
crl-14483	115	4	then	then	ADV
crl-14483	115	5	,	,	PUNCT
crl-14483	115	6	can	can	AUX
crl-14483	115	7	mislead	mislead	VERB
crl-14483	115	8	without	without	ADP
crl-14483	115	9	consideration	consideration	NOUN
crl-14483	115	10	of	of	ADP
crl-14483	115	11	how	how	SCONJ
crl-14483	115	12	many	many	ADJ
crl-14483	115	13	of	of	ADP
crl-14483	115	14	those	those	DET
crl-14483	115	15	questions	question	NOUN
crl-14483	115	16	have	have	AUX
crl-14483	115	17	the	the	DET
crl-14483	115	18	potential	potential	NOUN
crl-14483	115	19	to	to	PART
crl-14483	115	20	be	be	AUX
crl-14483	115	21	answered	answer	VERB
crl-14483	115	22	at	at	ADP
crl-14483	115	23	the	the	DET
crl-14483	115	24	information	information	NOUN
crl-14483	115	25	desk	desk	NOUN
crl-14483	115	26	.	.	PUNCT
crl-14483	116	1	"	"	PUNCT
crl-14483	116	2	sources	source	NOUN
crl-14483	116	3	most	most	ADV
crl-14483	116	4	heavily	heavily	ADV
crl-14483	116	5	used	use	VERB
crl-14483	116	6	were	be	AUX
crl-14483	116	7	the	the	DET
crl-14483	116	8	online	online	ADJ
crl-14483	116	9	catalog	catalog	NOUN
crl-14483	116	10	,	,	PUNCT
crl-14483	116	11	ready	ready	ADJ
crl-14483	116	12	reference	reference	NOUN
crl-14483	116	13	sources	source	NOUN
crl-14483	116	14	,	,	PUNCT
crl-14483	116	15	and	and	CCONJ
crl-14483	116	16	the	the	DET
crl-14483	116	17	rolodex	rolodex	NOUN
crl-14483	116	18	(	(	PUNCT
crl-14483	116	19	a	a	DET
crl-14483	116	20	file	file	NOUN
crl-14483	116	21	of	of	ADP
crl-14483	116	22	local	local	ADJ
crl-14483	116	23	information	information	NOUN
crl-14483	116	24	and	and	CCONJ
crl-14483	116	25	procedures	procedure	NOUN
crl-14483	116	26	)	)	PUNCT
crl-14483	116	27	.	.	PUNCT
crl-14483	117	1	the	the	DET
crl-14483	117	2	card	card	NOUN
crl-14483	117	3	catalog	catalog	NOUN
crl-14483	117	4	was	be	AUX
crl-14483	117	5	the	the	DET
crl-14483	117	6	most	most	ADV
crl-14483	117	7	underutilized	underutilized	ADJ
crl-14483	117	8	source	source	NOUN
crl-14483	117	9	available	available	ADJ
crl-14483	117	10	at	at	ADP
crl-14483	117	11	the	the	DET
crl-14483	117	12	information	information	NOUN
crl-14483	117	13	desk	desk	NOUN
crl-14483	117	14	.	.	PUNCT
crl-14483	117	15	''	''	PUNCT
crl-14483	118	1	use	use	NOUN
crl-14483	118	2	of	of	ADP
crl-14483	118	3	available	available	ADJ
crl-14483	118	4	sources	source	NOUN
crl-14483	118	5	sources	source	NOUN
crl-14483	118	6	most	most	ADV
crl-14483	118	7	heavily	heavily	ADV
crl-14483	118	8	used	use	VERB
crl-14483	118	9	were	be	AUX
crl-14483	118	10	the	the	DET
crl-14483	118	11	online	online	ADJ
crl-14483	118	12	catalog	catalog	NOUN
crl-14483	118	13	,	,	PUNCT
crl-14483	118	14	ready	ready	ADJ
crl-14483	118	15	reference	reference	NOUN
crl-14483	118	16	sources	source	NOUN
crl-14483	118	17	,	,	PUNCT
crl-14483	118	18	and	and	CCONJ
crl-14483	118	19	the	the	DET
crl-14483	118	20	rolodex	rolodex	NOUN
crl-14483	118	21	(	(	PUNCT
crl-14483	118	22	a	a	DET
crl-14483	118	23	file	file	NOUN
crl-14483	118	24	of	of	ADP
crl-14483	118	25	local	local	ADJ
crl-14483	118	26	information	information	NOUN
crl-14483	118	27	and	and	CCONJ
crl-14483	118	28	procedures	procedure	NOUN
crl-14483	118	29	)	)	PUNCT
crl-14483	118	30	.	.	PUNCT
crl-14483	119	1	the	the	DET
crl-14483	119	2	card	card	NOUN
crl-14483	119	3	catalog	catalog	NOUN
crl-14483	119	4	was	be	AUX
crl-14483	119	5	the	the	DET
crl-14483	119	6	most	most	ADV
crl-14483	119	7	underutilized	underutilized	ADJ
crl-14483	119	8	source	source	NOUN
crl-14483	119	9	available	available	ADJ
crl-14483	119	10	at	at	ADP
crl-14483	119	11	the	the	DET
crl-14483	119	12	information	information	NOUN
crl-14483	119	13	desk	desk	NOUN
crl-14483	119	14	.	.	PUNCT
crl-14483	120	1	a	a	DET
crl-14483	120	2	correct	correct	ADJ
crl-14483	120	3	source	source	NOUN
crl-14483	120	4	was	be	AUX
crl-14483	120	5	available	available	ADJ
crl-14483	120	6	,	,	PUNCT
crl-14483	120	7	but	but	CCONJ
crl-14483	120	8	not	not	PART
crl-14483	120	9	used	use	VERB
crl-14483	120	10	,	,	PUNCT
crl-14483	120	11	16.5	16.5	NUM
crl-14483	120	12	%	%	NOUN
crl-14483	120	13	of	of	ADP
crl-14483	120	14	the	the	DET
crl-14483	120	15	time	time	NOUN
crl-14483	120	16	(	(	PUNCT
crl-14483	120	17	27	27	NUM
crl-14483	120	18	questions	question	NOUN
crl-14483	120	19	)	)	PUNCT
crl-14483	120	20	.	.	PUNCT
crl-14483	121	1	an	an	DET
crl-14483	121	2	examination	examination	NOUN
crl-14483	121	3	of	of	ADP
crl-14483	121	4	these	these	DET
crl-14483	121	5	questions	question	NOUN
crl-14483	121	6	showed	show	VERB
crl-14483	121	7	that	that	SCONJ
crl-14483	121	8	several	several	ADJ
crl-14483	121	9	depended	depend	VERB
crl-14483	121	10	on	on	ADP
crl-14483	121	11	the	the	DET
crl-14483	121	12	use	use	NOUN
crl-14483	121	13	of	of	ADP
crl-14483	121	14	ready	ready	ADJ
crl-14483	121	15	reference	reference	NOUN
crl-14483	121	16	sources	source	NOUN
crl-14483	121	17	,	,	PUNCT
crl-14483	121	18	such	such	ADJ
crl-14483	121	19	as	as	ADP
crl-14483	121	20	world	world	NOUN
crl-14483	121	21	almanac	almanac	NOUN
crl-14483	121	22	or	or	CCONJ
crl-14483	121	23	commonwealth	commonwealth	NOUN
crl-14483	121	24	universities	university	NOUN
crl-14483	121	25	yearbook	yearbook	VERB
crl-14483	121	26	,	,	PUNCT
crl-14483	121	27	but	but	CCONJ
crl-14483	121	28	that	that	SCONJ
crl-14483	121	29	several	several	ADJ
crl-14483	121	30	could	could	AUX
crl-14483	121	31	have	have	AUX
crl-14483	121	32	been	be	AUX
crl-14483	121	33	answered	answer	VERB
crl-14483	121	34	at	at	ADP
crl-14483	121	35	least	least	ADJ
crl-14483	121	36	partially	partially	ADV
crl-14483	121	37	by	by	ADP
crl-14483	121	38	july	july	PROPN
crl-14483	121	39	1989	1989	NUM
crl-14483	121	40	use	use	NOUN
crl-14483	121	41	of	of	ADP
crl-14483	121	42	the	the	DET
crl-14483	121	43	card	card	NOUN
crl-14483	121	44	catalog	catalog	NOUN
crl-14483	121	45	.	.	PUNCT
crl-14483	122	1	the	the	DET
crl-14483	122	2	university	university	PROPN
crl-14483	122	3	of	of	ADP
crl-14483	122	4	lllinois	lllinois	PROPN
crl-14483	122	5	'	'	PART
crl-14483	122	6	online	online	ADJ
crl-14483	122	7	catalog	catalog	NOUN
crl-14483	122	8	contains	contain	VERB
crl-14483	122	9	entries	entry	NOUN
crl-14483	122	10	for	for	ADP
crl-14483	122	11	materials	material	NOUN
crl-14483	122	12	cataloged	catalog	VERB
crl-14483	122	13	via	via	ADP
crl-14483	122	14	oclc	oclc	PROPN
crl-14483	122	15	since	since	SCONJ
crl-14483	122	16	1975	1975	NUM
crl-14483	122	17	.	.	PUNCT
crl-14483	123	1	no	no	DET
crl-14483	123	2	retrospective	retrospective	ADJ
crl-14483	123	3	conversion	conversion	NOUN
crl-14483	123	4	has	have	AUX
crl-14483	123	5	been	be	AUX
crl-14483	123	6	done	do	VERB
crl-14483	123	7	,	,	PUNCT
crl-14483	123	8	so	so	ADV
crl-14483	123	9	subject	subject	ADJ
crl-14483	123	10	access	access	NOUN
crl-14483	123	11	to	to	ADP
crl-14483	123	12	older	old	ADJ
crl-14483	123	13	materials	material	NOUN
crl-14483	123	14	is	be	AUX
crl-14483	123	15	exclusively	exclusively	ADV
crl-14483	123	16	through	through	ADP
crl-14483	123	17	the	the	DET
crl-14483	123	18	card	card	NOUN
crl-14483	123	19	catalog	catalog	NOUN
crl-14483	123	20	.	.	PUNCT
crl-14483	124	1	quite	quite	ADV
crl-14483	124	2	often	often	ADV
crl-14483	124	3	the	the	DET
crl-14483	124	4	information	information	NOUN
crl-14483	124	5	desk	desk	NOUN
crl-14483	124	6	staff	staff	NOUN
crl-14483	124	7	would	would	AUX
crl-14483	124	8	search	search	VERB
crl-14483	124	9	the	the	DET
crl-14483	124	10	online	online	ADJ
crl-14483	124	11	catalog	catalog	NOUN
crl-14483	124	12	for	for	ADP
crl-14483	124	13	appropriate	appropriate	ADJ
crl-14483	124	14	materials	material	NOUN
crl-14483	124	15	but	but	CCONJ
crl-14483	124	16	would	would	AUX
crl-14483	124	17	fail	fail	VERB
crl-14483	124	18	to	to	PART
crl-14483	124	19	search	search	VERB
crl-14483	124	20	the	the	DET
crl-14483	124	21	card	card	NOUN
crl-14483	124	22	catalog	catalog	NOUN
crl-14483	124	23	,	,	PUNCT
crl-14483	124	24	even	even	ADV
crl-14483	124	25	when	when	SCONJ
crl-14483	124	26	the	the	DET
crl-14483	124	27	topic	topic	NOUN
crl-14483	124	28	(	(	PUNCT
crl-14483	124	29	such	such	ADJ
crl-14483	124	30	as	as	ADP
crl-14483	124	31	the	the	DET
crl-14483	124	32	civil	civil	ADJ
crl-14483	124	33	war	war	NOUN
crl-14483	124	34	)	)	PUNCT
crl-14483	124	35	suggested	suggest	VERB
crl-14483	124	36	that	that	SCONJ
crl-14483	124	37	there	there	PRON
crl-14483	124	38	should	should	AUX
crl-14483	124	39	logically	logically	ADV
crl-14483	124	40	be	be	AUX
crl-14483	124	41	many	many	ADJ
crl-14483	124	42	entries	entry	NOUN
crl-14483	124	43	there	there	ADV
crl-14483	124	44	.	.	PUNCT
crl-14483	125	1	responses	response	NOUN
crl-14483	125	2	of	of	ADP
crl-14483	125	3	this	this	DET
crl-14483	125	4	type	type	NOUN
crl-14483	125	5	on	on	ADP
crl-14483	125	6	the	the	DET
crl-14483	125	7	part	part	NOUN
crl-14483	125	8	of	of	ADP
crl-14483	125	9	the	the	DET
crl-14483	125	10	staff	staff	NOUN
crl-14483	125	11	were	be	AUX
crl-14483	125	12	coded	code	VERB
crl-14483	125	13	as	as	ADP
crl-14483	125	14	partially	partially	ADV
crl-14483	125	15	correct	correct	ADJ
crl-14483	125	16	.	.	PUNCT
crl-14483	126	1	as	as	SCONJ
crl-14483	126	2	denis	denis	PROPN
crl-14483	126	3	grogan	grogan	PROPN
crl-14483	126	4	has	have	AUX
crl-14483	126	5	pointed	point	VERB
crl-14483	126	6	out	out	ADP
crl-14483	126	7	,	,	PUNCT
crl-14483	126	8	material	material	NOUN
crl-14483	126	9	-	-	PUNCT
crl-14483	126	10	finding	find	VERB
crl-14483	126	11	queries	query	NOUN
crl-14483	126	12	that	that	PRON
crl-14483	126	13	require	require	VERB
crl-14483	126	14	the	the	DET
crl-14483	126	15	presentation	presentation	NOUN
crl-14483	126	16	of	of	ADP
crl-14483	126	17	a	a	DET
crl-14483	126	18	range	range	NOUN
crl-14483	126	19	of	of	ADP
crl-14483	126	20	information	information	NOUN
crl-14483	126	21	on	on	ADP
crl-14483	126	22	the	the	DET
crl-14483	126	23	topic	topic	NOUN
crl-14483	126	24	have	have	VERB
crl-14483	126	25	neither	neither	CCONJ
crl-14483	126	26	a	a	DET
crl-14483	126	27	single	single	ADJ
crl-14483	126	28	definitive	definitive	ADJ
crl-14483	126	29	answer	answer	NOUN
crl-14483	126	30	nor	nor	CCONJ
crl-14483	126	31	a	a	DET
crl-14483	126	32	point	point	NOUN
crl-14483	126	33	at	at	ADP
crl-14483	126	34	which	which	PRON
crl-14483	126	35	the	the	DET
crl-14483	126	36	search	search	NOUN
crl-14483	126	37	can	can	AUX
crl-14483	126	38	be	be	AUX
crl-14483	126	39	described	describe	VERB
crl-14483	126	40	as	as	ADP
crl-14483	126	41	complete.23	complete.23	NOUN
crl-14483	126	42	unless	unless	SCONJ
crl-14483	126	43	the	the	DET
crl-14483	126	44	patron	patron	NOUN
crl-14483	126	45	specifically	specifically	ADV
crl-14483	126	46	was	be	AUX
crl-14483	126	47	instructed	instruct	VERB
crl-14483	126	48	to	to	PART
crl-14483	126	49	say	say	VERB
crl-14483	126	50	"	"	PUNCT
crl-14483	126	51	something	something	PRON
crl-14483	126	52	on	on	ADP
crl-14483	126	53	"	"	PUNCT
crl-14483	126	54	or	or	CCONJ
crl-14483	126	55	"	"	PUNCT
crl-14483	126	56	a	a	DET
crl-14483	126	57	book	book	NOUN
crl-14483	126	58	about	about	ADP
crl-14483	126	59	,	,	PUNCT
crl-14483	126	60	"	"	PUNCT
crl-14483	126	61	which	which	PRON
crl-14483	126	62	indicated	indicate	VERB
crl-14483	126	63	less	less	ADJ
crl-14483	126	64	than	than	ADP
crl-14483	126	65	a	a	DET
crl-14483	126	66	comprehensive	comprehensive	ADJ
crl-14483	126	67	search	search	NOUN
crl-14483	126	68	,	,	PUNCT
crl-14483	126	69	all	all	DET
crl-14483	126	70	answers	answer	NOUN
crl-14483	126	71	that	that	PRON
crl-14483	126	72	did	do	AUX
crl-14483	126	73	not	not	PART
crl-14483	126	74	include	include	VERB
crl-14483	126	75	a	a	DET
crl-14483	126	76	referral	referral	NOUN
crl-14483	126	77	to	to	ADP
crl-14483	126	78	reference	reference	NOUN
crl-14483	126	79	or	or	CCONJ
crl-14483	126	80	an	an	DET
crl-14483	126	81	appropriate	appropriate	ADJ
crl-14483	126	82	subject	subject	NOUN
crl-14483	126	83	library	library	NOUN
crl-14483	126	84	were	be	AUX
crl-14483	126	85	coded	code	VERB
crl-14483	126	86	as	as	ADP
crl-14483	126	87	partially	partially	ADV
crl-14483	126	88	correct	correct	ADJ
crl-14483	126	89	.	.	PUNCT
crl-14483	127	1	frequency	frequency	NOUN
crl-14483	127	2	and	and	CCONJ
crl-14483	127	3	accuracy	accuracy	NOUN
crl-14483	127	4	of	of	ADP
crl-14483	127	5	referrals	referral	NOUN
crl-14483	127	6	one	one	NUM
crl-14483	127	7	hundred	hundred	NUM
crl-14483	127	8	and	and	CCONJ
crl-14483	127	9	two	two	NUM
crl-14483	127	10	questions	question	NOUN
crl-14483	127	11	were	be	AUX
crl-14483	127	12	correctly	correctly	ADV
crl-14483	127	13	answered	answer	VERB
crl-14483	127	14	,	,	PUNCT
crl-14483	127	15	so	so	SCONJ
crl-14483	127	16	that	that	SCONJ
crl-14483	127	17	the	the	DET
crl-14483	127	18	other	other	ADJ
crl-14483	127	19	62	62	NUM
crl-14483	127	20	questions	question	NOUN
crl-14483	127	21	should	should	AUX
crl-14483	127	22	have	have	AUX
crl-14483	127	23	been	be	AUX
crl-14483	127	24	referred	refer	VERB
crl-14483	127	25	.	.	PUNCT
crl-14483	128	1	as	as	ADP
crl-14483	128	2	table	table	NOUN
crl-14483	128	3	3	3	NUM
crl-14483	128	4	shows	show	NOUN
crl-14483	128	5	,	,	PUNCT
crl-14483	128	6	of	of	ADP
crl-14483	128	7	the	the	DET
crl-14483	128	8	62	62	NUM
crl-14483	128	9	questions	question	NOUN
crl-14483	128	10	needing	need	VERB
crl-14483	128	11	referral	referral	NOUN
crl-14483	128	12	,	,	PUNCT
crl-14483	128	13	only	only	ADV
crl-14483	128	14	39	39	NUM
crl-14483	128	15	referrals	referral	NOUN
crl-14483	128	16	were	be	AUX
crl-14483	128	17	made	make	VERB
crl-14483	128	18	,	,	PUNCT
crl-14483	128	19	or	or	CCONJ
crl-14483	128	20	63	63	NUM
crl-14483	128	21	%	%	NOUN
crl-14483	128	22	.	.	PUNCT
crl-14483	129	1	a	a	DET
crl-14483	129	2	total	total	NOUN
crl-14483	129	3	of	of	ADP
crl-14483	129	4	50	50	NUM
crl-14483	129	5	referrals	referral	NOUN
crl-14483	129	6	were	be	AUX
crl-14483	129	7	made	make	VERB
crl-14483	129	8	,	,	PUNCT
crl-14483	129	9	including	include	VERB
crl-14483	129	10	11	11	NUM
crl-14483	129	11	cases	case	NOUN
crl-14483	129	12	in	in	ADP
crl-14483	129	13	which	which	PRON
crl-14483	129	14	staff	staff	NOUN
crl-14483	129	15	members	member	NOUN
crl-14483	129	16	correctly	correctly	ADV
crl-14483	129	17	answered	answer	VERB
crl-14483	129	18	the	the	DET
crl-14483	129	19	questions	question	NOUN
crl-14483	129	20	and	and	CCONJ
crl-14483	129	21	also	also	ADV
crl-14483	129	22	made	make	VERB
crl-14483	129	23	appropriate	appropriate	ADJ
crl-14483	129	24	referrals	referral	NOUN
crl-14483	129	25	.	.	PUNCT
crl-14483	130	1	if	if	SCONJ
crl-14483	130	2	the	the	DET
crl-14483	130	3	50	50	NUM
crl-14483	130	4	refertable2	refertable2	NOUN
crl-14483	130	5	questions	question	NOUN
crl-14483	130	6	answerable	answerable	ADJ
crl-14483	130	7	at	at	ADP
crl-14483	130	8	the	the	DET
crl-14483	130	9	information	information	NOUN
crl-14483	130	10	desk	desk	NOUN
crl-14483	130	11	by	by	ADP
crl-14483	130	12	type	type	NOUN
crl-14483	130	13	of	of	ADP
crl-14483	130	14	question	question	NOUN
crl-14483	130	15	type	type	NOUN
crl-14483	130	16	of	of	ADP
crl-14483	130	17	question	question	NOUN
crl-14483	130	18	answerable	answerable	ADJ
crl-14483	130	19	a	a	PRON
crl-14483	130	20	:	:	PUNCT
crl-14483	130	21	s	s	NOUN
crl-14483	130	22	~	~	NUM
crl-14483	130	23	f	f	NUM
crl-14483	130	24	:	:	PUNCT
crl-14483	130	25	le	le	AUX
crl-14483	130	26	not	not	PART
crl-14483	130	27	answerable	answerable	ADJ
crl-14483	130	28	row	row	NOUN
crl-14483	130	29	total	total	ADJ
crl-14483	130	30	bibliographic	bibliographic	ADJ
crl-14483	130	31	31	31	NUM
crl-14483	130	32	(	(	PUNCT
crl-14483	130	33	88.6	88.6	NUM
crl-14483	130	34	)	)	PUNCT
crl-14483	130	35	1	1	NUM
crl-14483	130	36	(	(	PUNCT
crl-14483	130	37	2.9	2.9	NUM
crl-14483	130	38	)	)	PUNCT
crl-14483	130	39	3	3	NUM
crl-14483	130	40	(	(	PUNCT
crl-14483	130	41	8.6	8.6	NUM
crl-14483	130	42	)	)	PUNCT
crl-14483	130	43	35	35	NUM
crl-14483	130	44	subject	subject	NOUN
crl-14483	130	45	(	(	PUNCT
crl-14483	130	46	22.6	22.6	NUM
crl-14483	130	47	)	)	PUNCT
crl-14483	130	48	(	(	PUNCT
crl-14483	130	49	6.7	6.7	NUM
crl-14483	130	50	)	)	PUNCT
crl-14483	130	51	(	(	PUNCT
crl-14483	130	52	25.0	25.0	NUM
crl-14483	130	53	)	)	PUNCT
crl-14483	130	54	(	(	PUNCT
crl-14483	130	55	21	21	NUM
crl-14483	130	56	.3	.3	NUM
crl-14483	130	57	)	)	PUNCT
crl-14483	130	58	13	13	NUM
crl-14483	130	59	(	(	PUNCT
crl-14483	130	60	46.4	46.4	NUM
crl-14483	130	61	)	)	PUNCT
crl-14483	130	62	12	12	NUM
crl-14483	130	63	(	(	PUNCT
crl-14483	130	64	42.9	42.9	NUM
crl-14483	130	65	)	)	PUNCT
crl-14483	130	66	3	3	NUM
crl-14483	130	67	(	(	PUNCT
crl-14483	130	68	10.7	10.7	NUM
crl-14483	130	69	)	)	PUNCT
crl-14483	130	70	28	28	NUM
crl-14483	130	71	procedural	procedural	ADJ
crl-14483	130	72	(	(	PUNCT
crl-14483	130	73	9.5	9.5	NUM
crl-14483	130	74	)	)	PUNCT
crl-14483	130	75	(	(	PUNCT
crl-14483	130	76	80.0	80.0	NUM
crl-14483	130	77	)	)	PUNCT
crl-14483	130	78	(	(	PUNCT
crl-14483	130	79	25.0	25.0	NUM
crl-14483	130	80	)	)	PUNCT
crl-14483	130	81	(	(	PUNCT
crl-14483	130	82	17.1	17.1	NUM
crl-14483	130	83	)	)	PUNCT
crl-14483	130	84	29	29	NUM
crl-14483	130	85	(	(	PUNCT
crl-14483	130	86	87.9	87.9	NUM
crl-14483	130	87	)	)	PUNCT
crl-14483	130	88	2	2	NUM
crl-14483	130	89	(	(	PUNCT
crl-14483	130	90	6.1	6.1	NUM
crl-14483	130	91	)	)	PUNCT
crl-14483	130	92	2	2	NUM
crl-14483	130	93	(	(	PUNCT
crl-14483	130	94	6.1	6.1	NUM
crl-14483	130	95	)	)	PUNCT
crl-14483	130	96	33	33	NUM
crl-14483	130	97	ready	ready	ADJ
crl-14483	130	98	reference	reference	NOUN
crl-14483	130	99	(	(	PUNCT
crl-14483	130	100	21.2	21.2	NUM
crl-14483	130	101	)	)	PUNCT
crl-14483	130	102	(	(	PUNCT
crl-14483	130	103	13.3	13.3	NUM
crl-14483	130	104	)	)	PUNCT
crl-14483	130	105	(	(	PUNCT
crl-14483	130	106	16.7	16.7	NUM
crl-14483	130	107	)	)	PUNCT
crl-14483	130	108	(	(	PUNCT
crl-14483	130	109	20.1	20.1	NUM
crl-14483	130	110	)	)	PUNCT
crl-14483	130	111	32	32	NUM
crl-14483	130	112	(	(	PUNCT
crl-14483	130	113	94.1	94.1	NUM
crl-14483	130	114	)	)	PUNCT
crl-14483	130	115	2	2	NUM
crl-14483	130	116	(	(	PUNCT
crl-14483	130	117	5.9	5.9	NUM
crl-14483	130	118	)	)	PUNCT
crl-14483	130	119	34	34	NUM
crl-14483	130	120	directional	directional	ADJ
crl-14483	130	121	(	(	PUNCT
crl-14483	130	122	23.4	23.4	NUM
crl-14483	130	123	)	)	PUNCT
crl-14483	130	124	(	(	PUNCT
crl-14483	130	125	16.7	16.7	NUM
crl-14483	130	126	)	)	PUNCT
crl-14483	130	127	(	(	PUNCT
crl-14483	130	128	20.7	20.7	NUM
crl-14483	130	129	)	)	PUNCT
crl-14483	130	130	32	32	NUM
crl-14483	130	131	(	(	PUNCT
crl-14483	130	132	94.1	94.1	NUM
crl-14483	130	133	)	)	PUNCT
crl-14483	130	134	2	2	NUM
crl-14483	130	135	(	(	PUNCT
crl-14483	130	136	5.9	5.9	NUM
crl-14483	130	137	)	)	PUNCT
crl-14483	130	138	34	34	NUM
crl-14483	130	139	column	column	NOUN
crl-14483	130	140	totals	total	NOUN
crl-14483	130	141	(	(	PUNCT
crl-14483	130	142	23.4	23.4	NUM
crl-14483	130	143	)	)	PUNCT
crl-14483	130	144	(	(	PUNCT
crl-14483	130	145	16.7	16.7	NUM
crl-14483	130	146	)	)	PUNCT
crl-14483	130	147	(	(	PUNCT
crl-14483	130	148	20.7	20.7	NUM
crl-14483	130	149	)	)	PUNCT
crl-14483	130	150	137	137	NUM
crl-14483	130	151	(	(	PUNCT
crl-14483	130	152	83.5	83.5	NUM
crl-14483	130	153	)	)	PUNCT
crl-14483	130	154	15	15	NUM
crl-14483	130	155	(	(	PUNCT
crl-14483	130	156	8.1	8.1	NUM
crl-14483	130	157	)	)	PUNCT
crl-14483	130	158	12	12	NUM
crl-14483	130	159	(	(	PUNCT
crl-14483	130	160	7.3	7.3	NUM
crl-14483	130	161	)	)	PUNCT
crl-14483	130	162	164	164	NUM
crl-14483	130	163	(	(	PUNCT
crl-14483	130	164	100.0	100.0	NUM
crl-14483	130	165	)	)	PUNCT
crl-14483	130	166	100.0	100.0	NUM
crl-14483	130	167	figures	figure	NOUN
crl-14483	130	168	in	in	ADP
crl-14483	130	169	parentheses	parenthesis	NOUN
crl-14483	130	170	to	to	ADP
crl-14483	130	171	the	the	DET
crl-14483	130	172	right	right	NOUN
crl-14483	130	173	of	of	ADP
crl-14483	130	174	raw	raw	ADJ
crl-14483	130	175	numbers	number	NOUN
crl-14483	130	176	are	be	AUX
crl-14483	130	177	row	row	NOUN
crl-14483	130	178	percentages	percentage	NOUN
crl-14483	130	179	.	.	PUNCT
crl-14483	131	1	figures	figure	NOUN
crl-14483	131	2	in	in	ADP
crl-14483	131	3	parentheses	parenthesis	NOUN
crl-14483	131	4	below	below	ADP
crl-14483	131	5	the	the	DET
crl-14483	131	6	raw	raw	ADJ
crl-14483	131	7	numbers	number	NOUN
crl-14483	131	8	are	be	AUX
crl-14483	131	9	column	column	NOUN
crl-14483	131	10	percentages	percentage	NOUN
crl-14483	131	11	.	.	PUNCT
crl-14483	132	1	the	the	DET
crl-14483	132	2	effectiveness	effectiveness	NOUN
crl-14483	132	3	of	of	ADP
crl-14483	132	4	an	an	DET
crl-14483	132	5	information	information	NOUN
crl-14483	132	6	desk	desk	NOUN
crl-14483	132	7	461	461	NUM
crl-14483	132	8	rals	ral	NOUN
crl-14483	132	9	are	be	AUX
crl-14483	132	10	considered	consider	VERB
crl-14483	132	11	,	,	PUNCT
crl-14483	132	12	70	70	NUM
crl-14483	132	13	%	%	NOUN
crl-14483	132	14	(	(	PUNCT
crl-14483	132	15	35	35	NUM
crl-14483	132	16	)	)	PUNCT
crl-14483	132	17	of	of	ADP
crl-14483	132	18	all	all	DET
crl-14483	132	19	referrals	referral	NOUN
crl-14483	132	20	made	make	VERB
crl-14483	132	21	were	be	AUX
crl-14483	132	22	correct	correct	ADJ
crl-14483	132	23	.	.	PUNCT
crl-14483	133	1	however	however	ADV
crl-14483	133	2	,	,	PUNCT
crl-14483	133	3	when	when	SCONJ
crl-14483	133	4	one	one	PRON
crl-14483	133	5	considers	consider	VERB
crl-14483	133	6	that	that	SCONJ
crl-14483	133	7	only	only	ADV
crl-14483	133	8	24	24	NUM
crl-14483	133	9	of	of	ADP
crl-14483	133	10	the	the	DET
crl-14483	133	11	39	39	NUM
crl-14483	133	12	referrals	referral	NOUN
crl-14483	133	13	made	make	VERB
crl-14483	133	14	in	in	ADP
crl-14483	133	15	the	the	DET
crl-14483	133	16	62	62	NUM
crl-14483	133	17	instances	instance	NOUN
crl-14483	133	18	where	where	SCONJ
crl-14483	133	19	referral	referral	NOUN
crl-14483	133	20	was	be	AUX
crl-14483	133	21	needed	need	VERB
crl-14483	133	22	were	be	AUX
crl-14483	133	23	correct	correct	ADJ
crl-14483	133	24	referrals	referral	NOUN
crl-14483	133	25	,	,	PUNCT
crl-14483	133	26	38.7	38.7	NUM
crl-14483	133	27	%	%	NOUN
crl-14483	133	28	of	of	ADP
crl-14483	133	29	needed	need	VERB
crl-14483	133	30	referrals	referral	NOUN
crl-14483	133	31	were	be	AUX
crl-14483	133	32	correct	correct	ADJ
crl-14483	133	33	.	.	PUNCT
crl-14483	134	1	the	the	DET
crl-14483	134	2	present	present	ADJ
crl-14483	134	3	study	study	NOUN
crl-14483	134	4	found	find	VERB
crl-14483	134	5	that	that	SCONJ
crl-14483	134	6	nonprofessionals	nonprofessional	NOUN
crl-14483	134	7	referred	refer	VERB
crl-14483	134	8	62.9	62.9	NUM
crl-14483	134	9	%	%	NOUN
crl-14483	134	10	of	of	ADP
crl-14483	134	11	the	the	DET
crl-14483	134	12	questions	question	NOUN
crl-14483	134	13	they	they	PRON
crl-14483	134	14	could	could	AUX
crl-14483	134	15	not	not	PART
crl-14483	134	16	answer	answer	VERB
crl-14483	134	17	or	or	CCONJ
crl-14483	134	18	could	could	AUX
crl-14483	134	19	only	only	ADV
crl-14483	134	20	partially	partially	ADV
crl-14483	134	21	answer	answer	VERB
crl-14483	134	22	.	.	PUNCT
crl-14483	135	1	these	these	DET
crl-14483	135	2	findings	finding	NOUN
crl-14483	135	3	compare	compare	VERB
crl-14483	135	4	favorably	favorably	ADV
crl-14483	135	5	with	with	ADP
crl-14483	135	6	those	those	PRON
crl-14483	135	7	of	of	ADP
crl-14483	135	8	halldorsson	halldorsson	NOUN
crl-14483	135	9	and	and	CCONJ
crl-14483	135	10	murfin	murfin	NOUN
crl-14483	135	11	that	that	PRON
crl-14483	135	12	nonprofessionals	nonprofessional	NOUN
crl-14483	135	13	referred	refer	VERB
crl-14483	135	14	or	or	CCONJ
crl-14483	135	15	consulted	consult	VERB
crl-14483	135	16	on	on	ADP
crl-14483	135	17	only	only	ADV
crl-14483	135	18	28	28	NUM
crl-14483	135	19	%	%	NOUN
crl-14483	135	20	of	of	ADP
crl-14483	135	21	the	the	DET
crl-14483	135	22	questions	question	NOUN
crl-14483	135	23	they	they	PRON
crl-14483	135	24	were	be	AUX
crl-14483	135	25	unable	unable	ADJ
crl-14483	135	26	to	to	PART
crl-14483	135	27	answer	answer	VERB
crl-14483	135	28	.	.	PUNCT
crl-14483	136	1	24	24	NUM
crl-14483	136	2	marcia	marcia	PROPN
crl-14483	136	3	myers	myer	NOUN
crl-14483	136	4	found	find	VERB
crl-14483	136	5	that	that	SCONJ
crl-14483	136	6	27.6	27.6	NUM
crl-14483	136	7	%	%	NOUN
crl-14483	136	8	of	of	ADP
crl-14483	136	9	282	282	NUM
crl-14483	136	10	respondents	respondent	NOUN
crl-14483	136	11	who	who	PRON
crl-14483	136	12	failed	fail	VERB
crl-14483	136	13	to	to	PART
crl-14483	136	14	find	find	VERB
crl-14483	136	15	acceptable	acceptable	ADJ
crl-14483	136	16	answers	answer	NOUN
crl-14483	136	17	to	to	ADP
crl-14483	136	18	telephoned	telephone	VERB
crl-14483	136	19	questions	question	NOUN
crl-14483	136	20	made	make	VERB
crl-14483	136	21	referrals	referral	NOUN
crl-14483	136	22	.	.	PUNCT
crl-14483	137	1	25	25	NUM
crl-14483	137	2	similarly	similarly	ADV
crl-14483	137	3	,	,	PUNCT
crl-14483	137	4	in	in	ADP
crl-14483	137	5	hernon	hernon	PROPN
crl-14483	137	6	and	and	CCONJ
crl-14483	137	7	mcclure	mcclure	PROPN
crl-14483	137	8	's	's	PART
crl-14483	137	9	study	study	NOUN
crl-14483	137	10	of	of	ADP
crl-14483	137	11	documents	document	NOUN
crl-14483	137	12	libraries	library	NOUN
crl-14483	137	13	,	,	PUNCT
crl-14483	137	14	only	only	ADV
crl-14483	137	15	56	56	NUM
crl-14483	137	16	referrals	referral	NOUN
crl-14483	137	17	were	be	AUX
crl-14483	137	18	made	make	VERB
crl-14483	137	19	for	for	ADP
crl-14483	137	20	213	213	NUM
crl-14483	137	21	unanswered	unanswered	ADJ
crl-14483	137	22	or	or	CCONJ
crl-14483	137	23	incorrectly	incorrectly	ADV
crl-14483	137	24	or	or	CCONJ
crl-14483	137	25	partially	partially	ADV
crl-14483	137	26	answered	answer	VERB
crl-14483	137	27	questions	question	NOUN
crl-14483	137	28	,	,	PUNCT
crl-14483	137	29	for	for	ADP
crl-14483	137	30	a	a	DET
crl-14483	137	31	26	26	NUM
crl-14483	137	32	%	%	NOUN
crl-14483	137	33	referral	referral	NOUN
crl-14483	137	34	rate	rate	NOUN
crl-14483	137	35	.	.	PUNCT
crl-14483	138	1	26	26	NUM
crl-14483	138	2	even	even	ADV
crl-14483	138	3	though	though	SCONJ
crl-14483	138	4	myers	myer	NOUN
crl-14483	138	5	,	,	PUNCT
crl-14483	138	6	and	and	CCONJ
crl-14483	138	7	hernon	hernon	PROPN
crl-14483	138	8	and	and	CCONJ
crl-14483	138	9	mcclure	mcclure	NOUN
crl-14483	138	10	found	find	VERB
crl-14483	138	11	similar	similar	ADJ
crl-14483	138	12	referral	referral	ADJ
crl-14483	138	13	rates	rate	NOUN
crl-14483	138	14	(	(	PUNCT
crl-14483	138	15	27.6	27.6	NUM
crl-14483	138	16	%	%	NOUN
crl-14483	138	17	and	and	CCONJ
crl-14483	138	18	26	26	NUM
crl-14483	138	19	%	%	NOUN
crl-14483	138	20	,	,	PUNCT
crl-14483	138	21	respectively	respectively	ADV
crl-14483	138	22	)	)	PUNCT
crl-14483	138	23	to	to	ADP
crl-14483	138	24	halldorsson	halldorsson	NOUN
crl-14483	138	25	and	and	CCONJ
crl-14483	138	26	murfin	murfin	NOUN
crl-14483	138	27	's	's	PART
crl-14483	138	28	28	28	NUM
crl-14483	138	29	%	%	NOUN
crl-14483	138	30	,	,	PUNCT
crl-14483	138	31	total	total	ADJ
crl-14483	138	32	comparability	comparability	NOUN
crl-14483	138	33	with	with	ADP
crl-14483	138	34	the	the	DET
crl-14483	138	35	present	present	ADJ
crl-14483	138	36	study	study	NOUN
crl-14483	138	37	is	be	AUX
crl-14483	138	38	not	not	PART
crl-14483	138	39	.	.	PUNCT
crl-14483	139	1	possible	possible	ADJ
crl-14483	139	2	,	,	PUNCT
crl-14483	139	3	since	since	SCONJ
crl-14483	139	4	myers	myer	NOUN
crl-14483	139	5	used	use	VERB
crl-14483	139	6	telephone	telephone	NOUN
crl-14483	139	7	questions	question	NOUN
crl-14483	139	8	and	and	CCONJ
crl-14483	139	9	hernon	hernon	NOUN
crl-14483	139	10	and	and	CCONJ
crl-14483	139	11	mcclure	mcclure	NOUN
crl-14483	139	12	studied	study	VERB
crl-14483	139	13	specialized	specialized	ADJ
crl-14483	139	14	reference	reference	NOUN
crl-14483	139	15	services	service	NOUN
crl-14483	139	16	.	.	PUNCT
crl-14483	140	1	referrals	referral	NOUN
crl-14483	140	2	were	be	AUX
crl-14483	140	3	most	most	ADV
crl-14483	140	4	often	often	ADV
crl-14483	140	5	absent	absent	ADJ
crl-14483	140	6	for	for	ADP
crl-14483	140	7	encompassing	encompass	VERB
crl-14483	140	8	subject	subject	NOUN
crl-14483	140	9	requests	request	NOUN
crl-14483	140	10	where	where	SCONJ
crl-14483	140	11	book	book	NOUN
crl-14483	140	12	materials	material	NOUN
crl-14483	140	13	in	in	ADP
crl-14483	140	14	the	the	DET
crl-14483	140	15	online	online	ADJ
crl-14483	140	16	catalog	catalog	NOUN
crl-14483	140	17	were	be	AUX
crl-14483	140	18	identified	identify	VERB
crl-14483	140	19	but	but	CCONJ
crl-14483	140	20	the	the	DET
crl-14483	140	21	patron	patron	NOUN
crl-14483	140	22	was	be	AUX
crl-14483	140	23	not	not	PART
crl-14483	140	24	informed	inform	VERB
crl-14483	140	25	that	that	SCONJ
crl-14483	140	26	,	,	PUNCT
crl-14483	140	27	with	with	ADP
crl-14483	140	28	additional	additional	ADJ
crl-14483	140	29	assistance	assistance	NOUN
crl-14483	140	30	,	,	PUNCT
crl-14483	140	31	more	more	ADJ
crl-14483	140	32	information	information	NOUN
crl-14483	140	33	might	might	AUX
crl-14483	140	34	be	be	AUX
crl-14483	140	35	found	find	VERB
crl-14483	140	36	in	in	ADP
crl-14483	140	37	periodical	periodical	ADJ
crl-14483	140	38	articles	article	NOUN
crl-14483	140	39	.	.	PUNCT
crl-14483	141	1	because	because	SCONJ
crl-14483	141	2	surrogates	surrogate	NOUN
crl-14483	141	3	were	be	AUX
crl-14483	141	4	not	not	PART
crl-14483	141	5	asked	ask	VERB
crl-14483	141	6	to	to	PART
crl-14483	141	7	record	record	VERB
crl-14483	141	8	follow	follow	VERB
crl-14483	141	9	-	-	PUNCT
crl-14483	141	10	up	up	ADP
crl-14483	141	11	questions	question	NOUN
crl-14483	141	12	,	,	PUNCT
crl-14483	141	13	no	no	DET
crl-14483	141	14	conclusions	conclusion	NOUN
crl-14483	141	15	can	can	AUX
crl-14483	141	16	be	be	AUX
crl-14483	141	17	drawn	draw	VERB
crl-14483	141	18	as	as	ADP
crl-14483	141	19	to	to	ADP
crl-14483	141	20	whether	whether	SCONJ
crl-14483	141	21	requests	request	NOUN
crl-14483	141	22	for	for	ADP
crl-14483	141	23	clarification	clarification	NOUN
crl-14483	141	24	increased	increase	VERB
crl-14483	141	25	referrals	referral	NOUN
crl-14483	141	26	for	for	ADP
crl-14483	141	27	partially	partially	ADV
crl-14483	141	28	answered	answer	VERB
crl-14483	141	29	questions	question	NOUN
crl-14483	141	30	.	.	PUNCT
crl-14483	142	1	'	'	PUNCT
crl-14483	143	1	z7	z7	NOUN
crl-14483	143	2	referrals	referral	NOUN
crl-14483	143	3	made	make	VERB
crl-14483	143	4	by	by	ADP
crl-14483	143	5	graduate	graduate	NOUN
crl-14483	143	6	assistants	assistant	NOUN
crl-14483	143	7	were	be	AUX
crl-14483	143	8	83.3	83.3	NUM
crl-14483	143	9	%	%	NOUN
crl-14483	143	10	correct	correct	ADJ
crl-14483	143	11	,	,	PUNCT
crl-14483	143	12	those	those	PRON
crl-14483	143	13	made	make	VERB
crl-14483	143	14	by	by	ADP
crl-14483	143	15	student	student	NOUN
crl-14483	143	16	assistants	assistant	NOUN
crl-14483	143	17	were	be	AUX
crl-14483	143	18	74.3	74.3	NUM
crl-14483	143	19	%	%	NOUN
crl-14483	143	20	correct	correct	ADJ
crl-14483	143	21	,	,	PUNCT
crl-14483	143	22	and	and	CCONJ
crl-14483	143	23	those	those	PRON
crl-14483	143	24	made	make	VERB
crl-14483	143	25	by	by	ADP
crl-14483	143	26	library	library	NOUN
crl-14483	143	27	technical	technical	ADJ
crl-14483	143	28	assistants	assistant	NOUN
crl-14483	143	29	were	be	AUX
crl-14483	143	30	54.4	54.4	NUM
crl-14483	143	31	%	%	NOUN
crl-14483	143	32	correct	correct	ADJ
crl-14483	143	33	.	.	PUNCT
crl-14483	144	1	fifty	fifty	NUM
crl-14483	144	2	-	-	PUNCT
crl-14483	144	3	eight	eight	NUM
crl-14483	144	4	questions	question	NOUN
crl-14483	144	5	could	could	AUX
crl-14483	144	6	not	not	PART
crl-14483	144	7	be	be	AUX
crl-14483	144	8	coded	code	VERB
crl-14483	144	9	for	for	ADP
crl-14483	144	10	staff	staff	NOUN
crl-14483	144	11	level	level	NOUN
crl-14483	144	12	because	because	SCONJ
crl-14483	144	13	of	of	ADP
crl-14483	144	14	double	double	ADJ
crl-14483	144	15	-	-	PUNCT
crl-14483	144	16	staffing	staffing	NOUN
crl-14483	144	17	using	use	VERB
crl-14483	144	18	combinations	combination	NOUN
crl-14483	144	19	of	of	ADP
crl-14483	144	20	the	the	DET
crl-14483	144	21	three	three	NUM
crl-14483	144	22	staff	staff	NOUN
crl-14483	144	23	levels	level	NOUN
crl-14483	144	24	.	.	PUNCT
crl-14483	145	1	the	the	DET
crl-14483	145	2	assumption	assumption	NOUN
crl-14483	145	3	had	have	AUX
crl-14483	145	4	always	always	ADV
crl-14483	145	5	been	be	AUX
crl-14483	145	6	that	that	SCONJ
crl-14483	145	7	the	the	DET
crl-14483	145	8	library	library	PROPN
crl-14483	145	9	technical	technical	ADJ
crl-14483	145	10	assistants	assistant	NOUN
crl-14483	145	11	,	,	PUNCT
crl-14483	145	12	as	as	ADP
crl-14483	145	13	long	long	ADJ
crl-14483	145	14	-	-	PUNCT
crl-14483	145	15	term	term	NOUN
crl-14483	145	16	,	,	PUNCT
crl-14483	145	17	full	full	ADJ
crl-14483	145	18	-	-	PUNCT
crl-14483	145	19	time	time	NOUN
crl-14483	145	20	employees	employee	NOUN
crl-14483	145	21	,	,	PUNCT
crl-14483	145	22	would	would	AUX
crl-14483	145	23	know	know	VERB
crl-14483	145	24	the	the	DET
crl-14483	145	25	library	library	NOUN
crl-14483	145	26	better	well	ADV
crl-14483	145	27	than	than	ADP
crl-14483	145	28	the	the	DET
crl-14483	145	29	other	other	ADJ
crl-14483	145	30	groups	group	NOUN
crl-14483	145	31	.	.	PUNCT
crl-14483	146	1	while	while	SCONJ
crl-14483	146	2	this	this	DET
crl-14483	146	3	assumption	assumption	NOUN
crl-14483	146	4	may	may	AUX
crl-14483	146	5	be	be	AUX
crl-14483	146	6	true	true	ADJ
crl-14483	146	7	,	,	PUNCT
crl-14483	146	8	this	this	DET
crl-14483	146	9	experience	experience	NOUN
crl-14483	146	10	may	may	AUX
crl-14483	146	11	give	give	VERB
crl-14483	146	12	them	they	PRON
crl-14483	146	13	a	a	DET
crl-14483	146	14	false	false	ADJ
crl-14483	146	15	sense	sense	NOUN
crl-14483	146	16	of	of	ADP
crl-14483	146	17	security	security	NOUN
crl-14483	146	18	about	about	ADP
crl-14483	146	19	their	their	PRON
crl-14483	146	20	knowledge	knowledge	NOUN
crl-14483	146	21	of	of	ADP
crl-14483	146	22	the	the	DET
crl-14483	146	23	library	library	NOUN
crl-14483	146	24	.	.	PUNCT
crl-14483	147	1	because	because	SCONJ
crl-14483	147	2	student	student	NOUN
crl-14483	147	3	assistants	assistant	NOUN
crl-14483	147	4	usually	usually	ADV
crl-14483	147	5	work	work	VERB
crl-14483	147	6	fewer	few	ADJ
crl-14483	147	7	hours	hour	NOUN
crl-14483	147	8	and	and	CCONJ
crl-14483	147	9	have	have	AUX
crl-14483	147	10	not	not	PART
crl-14483	147	11	participated	participate	VERB
crl-14483	147	12	in	in	ADP
crl-14483	147	13	the	the	DET
crl-14483	147	14	more	more	ADV
crl-14483	147	15	organized	organized	ADJ
crl-14483	147	16	formal	formal	ADJ
crl-14483	147	17	training	training	NOUN
crl-14483	147	18	,	,	PUNCT
crl-14483	147	19	their	their	PRON
crl-14483	147	20	lower	low	ADJ
crl-14483	147	21	rate	rate	NOUN
crl-14483	147	22	of	of	ADP
crl-14483	147	23	correct	correct	ADJ
crl-14483	147	24	referrals	referral	NOUN
crl-14483	147	25	is	be	AUX
crl-14483	147	26	understandable	understandable	ADJ
crl-14483	147	27	.	.	PUNCT
crl-14483	148	1	graduate	graduate	NOUN
crl-14483	148	2	assistants	assistant	NOUN
crl-14483	148	3	also	also	ADV
crl-14483	148	4	work	work	VERB
crl-14483	148	5	at	at	ADP
crl-14483	148	6	the	the	DET
crl-14483	148	7	reference	reference	NOUN
crl-14483	148	8	desk	desk	NOUN
crl-14483	148	9	and	and	CCONJ
crl-14483	148	10	thus	thus	ADV
crl-14483	148	11	have	have	VERB
crl-14483	148	12	a	a	DET
crl-14483	148	13	better	well	ADJ
crl-14483	148	14	idea	idea	NOUN
crl-14483	148	15	of	of	ADP
crl-14483	148	16	what	what	PRON
crl-14483	148	17	is	be	AUX
crl-14483	148	18	contained	contain	VERB
crl-14483	148	19	in	in	ADP
crl-14483	148	20	the	the	DET
crl-14483	148	21	reference	reference	NOUN
crl-14483	148	22	collection	collection	NOUN
crl-14483	148	23	.	.	PUNCT
crl-14483	149	1	probably	probably	ADV
crl-14483	149	2	the	the	DET
crl-14483	149	3	most	most	ADV
crl-14483	149	4	important	important	ADJ
crl-14483	149	5	factor	factor	NOUN
crl-14483	149	6	,	,	PUNCT
crl-14483	149	7	though	though	ADV
crl-14483	149	8	,	,	PUNCT
crl-14483	149	9	is	be	AUX
crl-14483	149	10	that	that	PRON
crl-14483	149	11	library	library	NOUN
crl-14483	149	12	technical	technical	ADJ
crl-14483	149	13	assistants	assistant	NOUN
crl-14483	149	14	staff	staff	VERB
crl-14483	149	15	the	the	DET
crl-14483	149	16	information	information	NOUN
crl-14483	149	17	desk	desk	NOUN
crl-14483	149	18	during	during	ADP
crl-14483	149	19	weekly	weekly	ADJ
crl-14483	149	20	meetings	meeting	NOUN
crl-14483	149	21	,	,	PUNCT
crl-14483	149	22	so	so	SCONJ
crl-14483	149	23	that	that	PRON
crl-14483	149	24	student	student	NOUN
crl-14483	149	25	assistants	assistant	NOUN
crl-14483	149	26	and	and	CCONJ
crl-14483	149	27	graduate	graduate	NOUN
crl-14483	149	28	assistants	assistant	NOUN
crl-14483	149	29	may	may	AUX
crl-14483	149	30	all	all	ADV
crl-14483	149	31	attend	attend	VERB
crl-14483	149	32	.	.	PUNCT
crl-14483	150	1	this	this	DET
crl-14483	150	2	exclusion	exclusion	NOUN
crl-14483	150	3	from	from	ADP
crl-14483	150	4	weekly	weekly	ADJ
crl-14483	150	5	meetings	meeting	NOUN
crl-14483	150	6	may	may	AUX
crl-14483	150	7	be	be	AUX
crl-14483	150	8	a	a	DET
crl-14483	150	9	significant	significant	ADJ
crl-14483	150	10	factor	factor	NOUN
crl-14483	150	11	in	in	ADP
crl-14483	150	12	the	the	DET
crl-14483	150	13	quality	quality	NOUN
crl-14483	150	14	of	of	ADP
crl-14483	150	15	referrals	referral	NOUN
crl-14483	150	16	,	,	PUNCT
crl-14483	150	17	because	because	SCONJ
crl-14483	150	18	there	there	PRON
crl-14483	150	19	is	be	VERB
crl-14483	150	20	not	not	PART
crl-14483	150	21	as	as	ADV
crl-14483	150	22	much	much	ADV
crl-14483	150	23	formal	formal	ADJ
crl-14483	150	24	opportunity	opportunity	NOUN
crl-14483	150	25	to	to	PART
crl-14483	150	26	ask	ask	VERB
crl-14483	150	27	questions	question	NOUN
crl-14483	150	28	,	,	PUNCT
crl-14483	150	29	to	to	PART
crl-14483	150	30	receive	receive	VERB
crl-14483	150	31	feedback	feedback	NOUN
crl-14483	150	32	,	,	PUNCT
crl-14483	150	33	to	to	PART
crl-14483	150	34	hear	hear	VERB
crl-14483	150	35	about	about	ADP
crl-14483	150	36	other	other	ADJ
crl-14483	150	37	units	unit	NOUN
crl-14483	150	38	,	,	PUNCT
crl-14483	150	39	or	or	CCONJ
crl-14483	150	40	toreceive	toreceive	ADJ
crl-14483	150	41	instruction	instruction	NOUN
crl-14483	150	42	in	in	ADP
crl-14483	150	43	new	new	ADJ
crl-14483	150	44	procedures	procedure	NOUN
crl-14483	150	45	.	.	PUNCT
crl-14483	151	1	table3	table3	PROPN
crl-14483	151	2	referrals	referral	NOUN
crl-14483	151	3	made	make	VERB
crl-14483	151	4	for	for	ADP
crl-14483	151	5	types	type	NOUN
crl-14483	151	6	of	of	ADP
crl-14483	151	7	answers	answer	NOUN
crl-14483	151	8	types	type	NOUN
crl-14483	151	9	of	of	ADP
crl-14483	151	10	answers	answer	NOUN
crl-14483	151	11	correct	correct	VERB
crl-14483	151	12	correct	correct	ADJ
crl-14483	151	13	11	11	NUM
crl-14483	151	14	(	(	PUNCT
crl-14483	151	15	11.0	11.0	NUM
crl-14483	151	16	)	)	PUNCT
crl-14483	151	17	(	(	PUNCT
crl-14483	151	18	31.4	31.4	NUM
crl-14483	151	19	)	)	PUNCT
crl-14483	151	20	partially	partially	ADV
crl-14483	151	21	correct	correct	VERB
crl-14483	151	22	5	5	NUM
crl-14483	151	23	(	(	PUNCT
crl-14483	151	24	24.0	24.0	NUM
crl-14483	151	25	)	)	PUNCT
crl-14483	151	26	(	(	PUNCT
crl-14483	151	27	14.3	14.3	NUM
crl-14483	151	28	)	)	PUNCT
crl-14483	151	29	incorrect	incorrect	ADJ
crl-14483	151	30	2(11.0	2(11.0	NUM
crl-14483	151	31	)	)	PUNCT
crl-14483	151	32	(	(	PUNCT
crl-14483	151	33	5.7	5.7	NUM
crl-14483	151	34	)	)	PUNCT
crl-14483	151	35	no	no	DET
crl-14483	151	36	answer	answer	NOUN
crl-14483	151	37	7	7	NUM
crl-14483	151	38	(	(	PUNCT
crl-14483	151	39	78.0	78.0	NUM
crl-14483	151	40	)	)	PUNCT
crl-14483	151	41	(	(	PUNCT
crl-14483	151	42	20.0	20.0	NUM
crl-14483	151	43	)	)	PUNCT
crl-14483	151	44	immediate	immediate	ADJ
crl-14483	151	45	referral	referral	ADJ
crl-14483	151	46	10	10	NUM
crl-14483	151	47	(	(	PUNCT
crl-14483	151	48	71.0	71.0	NUM
crl-14483	151	49	)	)	PUNCT
crl-14483	151	50	(	(	PUNCT
crl-14483	151	51	28.6	28.6	NUM
crl-14483	151	52	)	)	PUNCT
crl-14483	151	53	column	column	NOUN
crl-14483	151	54	totals	total	VERB
crl-14483	151	55	35	35	NUM
crl-14483	151	56	(	(	PUNCT
crl-14483	151	57	21.0	21.0	NUM
crl-14483	151	58	)	)	PUNCT
crl-14483	151	59	total	total	ADJ
crl-14483	151	60	referrals	referral	NOUN
crl-14483	151	61	(	(	PUNCT
crl-14483	151	62	columns	column	NOUN
crl-14483	151	63	1,2,3	1,2,3	NUM
crl-14483	151	64	)	)	PUNCT
crl-14483	151	65	=	=	PUNCT
crl-14483	151	66	50	50	NUM
crl-14483	151	67	quality	quality	NOUN
crl-14483	151	68	of	of	ADP
crl-14483	151	69	referrals	referral	NOUN
crl-14483	151	70	partially	partially	ADV
crl-14483	151	71	incorrect	incorrect	ADJ
crl-14483	151	72	correct	correct	ADJ
crl-14483	151	73	3(14.0	3(14.0	NUM
crl-14483	151	74	)	)	PUNCT
crl-14483	151	75	1	1	NUM
crl-14483	151	76	(	(	PUNCT
crl-14483	151	77	5.0	5.0	NUM
crl-14483	151	78	)	)	PUNCT
crl-14483	151	79	(	(	PUNCT
crl-14483	151	80	43.0	43.0	NUM
crl-14483	151	81	)	)	PUNCT
crl-14483	151	82	(	(	PUNCT
crl-14483	151	83	12.5	12.5	NUM
crl-14483	151	84	)	)	PUNCT
crl-14483	151	85	4	4	NUM
crl-14483	151	86	(	(	PUNCT
crl-14483	151	87	29.0	29.0	NUM
crl-14483	151	88	)	)	PUNCT
crl-14483	151	89	(	(	PUNCT
crl-14483	151	90	57.0	57.0	NUM
crl-14483	151	91	)	)	PUNCT
crl-14483	151	92	6	6	NUM
crl-14483	151	93	(	(	PUNCT
crl-14483	151	94	33.0	33.0	NUM
crl-14483	151	95	)	)	PUNCT
crl-14483	151	96	(	(	PUNCT
crl-14483	151	97	75.0	75.0	NUM
crl-14483	151	98	)	)	PUNCT
crl-14483	151	99	1	1	NUM
crl-14483	151	100	(	(	PUNCT
crl-14483	151	101	11.0	11.0	NUM
crl-14483	151	102	)	)	PUNCT
crl-14483	151	103	(	(	PUNCT
crl-14483	151	104	12.5	12.5	NUM
crl-14483	151	105	)	)	PUNCT
crl-14483	151	106	7	7	NUM
crl-14483	151	107	(	(	PUNCT
crl-14483	151	108	4.0	4.0	NUM
crl-14483	151	109	)	)	PUNCT
crl-14483	151	110	8	8	NUM
crl-14483	151	111	(	(	PUNCT
crl-14483	151	112	5.0	5.0	NUM
crl-14483	151	113	)	)	PUNCT
crl-14483	151	114	no	no	DET
crl-14483	151	115	total	total	ADJ
crl-14483	151	116	referrals	referral	NOUN
crl-14483	151	117	answers	answer	VERB
crl-14483	151	118	91	91	NUM
crl-14483	151	119	(	(	PUNCT
crl-14483	151	120	89.0	89.0	NUM
crl-14483	151	121	)	)	PUNCT
crl-14483	151	122	102	102	NUM
crl-14483	151	123	(	(	PUNCT
crl-14483	151	124	79.8	79.8	NUM
crl-14483	151	125	)	)	PUNCT
crl-14483	151	126	(	(	PUNCT
crl-14483	151	127	62.0	62.0	NUM
crl-14483	151	128	)	)	PUNCT
crl-14483	151	129	12	12	NUM
crl-14483	151	130	(	(	PUNCT
crl-14483	151	131	57.0	57.0	NUM
crl-14483	151	132	)	)	PUNCT
crl-14483	151	133	21	21	NUM
crl-14483	151	134	(	(	PUNCT
crl-14483	151	135	10.5	10.5	NUM
crl-14483	151	136	)	)	PUNCT
crl-14483	151	137	(	(	PUNCT
crl-14483	151	138	13.0	13.0	NUM
crl-14483	151	139	)	)	PUNCT
crl-14483	151	140	10	10	NUM
crl-14483	151	141	(	(	PUNCT
crl-14483	151	142	56.0	56.0	NUM
crl-14483	151	143	)	)	PUNCT
crl-14483	151	144	18	18	NUM
crl-14483	151	145	(	(	PUNCT
crl-14483	151	146	8.8	8.8	NUM
crl-14483	151	147	)	)	PUNCT
crl-14483	151	148	(	(	PUNCT
crl-14483	151	149	11.0	11.0	NUM
crl-14483	151	150	)	)	PUNCT
crl-14483	151	151	1	1	NUM
crl-14483	151	152	(	(	PUNCT
crl-14483	151	153	11.0	11.0	NUM
crl-14483	151	154	)	)	PUNCT
crl-14483	151	155	9	9	NUM
crl-14483	151	156	(	(	PUNCT
crl-14483	151	157	.9	.9	NUM
crl-14483	151	158	)	)	PUNCT
crl-14483	151	159	(	(	PUNCT
crl-14483	151	160	5.0	5.0	NUM
crl-14483	151	161	)	)	PUNCT
crl-14483	151	162	14	14	NUM
crl-14483	151	163	(	(	PUNCT
crl-14483	151	164	9.0	9.0	NUM
crl-14483	151	165	)	)	PUNCT
crl-14483	151	166	114	114	NUM
crl-14483	151	167	(	(	PUNCT
crl-14483	151	168	70.0	70.0	NUM
crl-14483	151	169	)	)	PUNCT
crl-14483	151	170	164	164	NUM
crl-14483	151	171	(	(	PUNCT
crl-14483	151	172	100	100	NUM
crl-14483	151	173	)	)	PUNCT
crl-14483	151	174	(	(	PUNCT
crl-14483	151	175	100	100	NUM
crl-14483	151	176	)	)	PUNCT
crl-14483	151	177	figures	figure	NOUN
crl-14483	151	178	in	in	ADP
crl-14483	151	179	parentheses	parenthesis	NOUN
crl-14483	151	180	to	to	ADP
crl-14483	151	181	the	the	DET
crl-14483	151	182	right	right	NOUN
crl-14483	151	183	of	of	ADP
crl-14483	151	184	the	the	DET
crl-14483	151	185	raw	raw	ADJ
crl-14483	151	186	numbers	number	NOUN
crl-14483	151	187	are	be	AUX
crl-14483	151	188	row	row	NOUN
crl-14483	151	189	percentages	percentage	NOUN
crl-14483	151	190	.	.	PUNCT
crl-14483	152	1	figures	figure	NOUN
crl-14483	152	2	in	in	ADP
crl-14483	152	3	parentheses	parenthesis	NOUN
crl-14483	152	4	below	below	ADP
crl-14483	152	5	the	the	DET
crl-14483	152	6	raw	raw	ADJ
crl-14483	152	7	numbers	number	NOUN
crl-14483	152	8	are	be	AUX
crl-14483	152	9	column	column	NOUN
crl-14483	152	10	percentages	percentage	NOUN
crl-14483	152	11	.	.	PUNCT
crl-14483	153	1	462	462	NUM
crl-14483	153	2	college	college	PROPN
crl-14483	153	3	&	&	CCONJ
crl-14483	153	4	research	research	PROPN
crl-14483	153	5	libraries	librarie	VERB
crl-14483	153	6	staffing	staffing	NOUN
crl-14483	153	7	patterns	pattern	NOUN
crl-14483	153	8	the	the	DET
crl-14483	153	9	presence	presence	NOUN
crl-14483	153	10	of	of	ADP
crl-14483	153	11	a	a	DET
crl-14483	153	12	second	second	ADJ
crl-14483	153	13	person	person	NOUN
crl-14483	153	14	at	at	ADP
crl-14483	153	15	the	the	DET
crl-14483	153	16	information	information	NOUN
crl-14483	153	17	desk	desk	NOUN
crl-14483	153	18	or	or	CCONJ
crl-14483	153	19	of	of	ADP
crl-14483	153	20	a	a	DET
crl-14483	153	21	reference	reference	NOUN
crl-14483	153	22	librarian	librarian	NOUN
crl-14483	153	23	at	at	ADP
crl-14483	153	24	the	the	DET
crl-14483	153	25	reference	reference	NOUN
crl-14483	153	26	desk	desk	NOUN
crl-14483	153	27	affected	affect	VERB
crl-14483	153	28	both	both	CCONJ
crl-14483	153	29	the	the	DET
crl-14483	153	30	accuracy	accuracy	NOUN
crl-14483	153	31	of	of	ADP
crl-14483	153	32	answers	answer	NOUN
crl-14483	153	33	given	give	VERB
crl-14483	153	34	and	and	CCONJ
crl-14483	153	35	the	the	DET
crl-14483	153	36	appropriateness	appropriateness	NOUN
crl-14483	153	37	of	of	ADP
crl-14483	153	38	referrals	referral	NOUN
crl-14483	153	39	.	.	PUNCT
crl-14483	154	1	while	while	SCONJ
crl-14483	154	2	single	single	ADJ
crl-14483	154	3	staffed	staff	VERB
crl-14483	154	4	,	,	PUNCT
crl-14483	154	5	information	information	NOUN
crl-14483	154	6	desk	desk	NOUN
crl-14483	154	7	personnal	personnal	NOUN
crl-14483	154	8	were	be	AUX
crl-14483	154	9	65	65	NUM
crl-14483	154	10	%	%	NOUN
crl-14483	154	11	accurate	accurate	ADJ
crl-14483	154	12	in	in	ADP
crl-14483	154	13	handling	handle	VERB
crl-14483	154	14	questions	question	NOUN
crl-14483	154	15	and	and	CCONJ
crl-14483	154	16	77	77	NUM
crl-14483	154	17	%	%	NOUN
crl-14483	154	18	correct	correct	ADJ
crl-14483	154	19	in	in	ADP
crl-14483	154	20	making	make	VERB
crl-14483	154	21	referrals	referral	NOUN
crl-14483	154	22	,	,	PUNCT
crl-14483	154	23	compared	compare	VERB
crl-14483	154	24	to	to	ADP
crl-14483	154	25	82	82	NUM
crl-14483	154	26	%	%	NOUN
crl-14483	154	27	accuracy	accuracy	NOUN
crl-14483	154	28	in	in	ADP
crl-14483	154	29	handling	handle	VERB
crl-14483	154	30	questions	question	NOUN
crl-14483	154	31	and	and	CCONJ
crl-14483	154	32	88	88	NUM
crl-14483	154	33	%	%	NOUN
crl-14483	154	34	appropriate	appropriate	ADJ
crl-14483	154	35	referrals	referral	NOUN
crl-14483	154	36	made	make	VERB
crl-14483	154	37	while	while	SCONJ
crl-14483	154	38	double	double	ADJ
crl-14483	154	39	staffed	staff	VERB
crl-14483	154	40	.	.	PUNCT
crl-14483	155	1	when	when	SCONJ
crl-14483	155	2	a	a	DET
crl-14483	155	3	reference	reference	NOUN
crl-14483	155	4	librarian	librarian	NOUN
crl-14483	155	5	was	be	AUX
crl-14483	155	6	present	present	ADJ
crl-14483	155	7	at	at	ADP
crl-14483	155	8	the	the	DET
crl-14483	155	9	reference	reference	NOUN
crl-14483	155	10	desk	desk	NOUN
crl-14483	155	11	,	,	PUNCT
crl-14483	155	12	information	information	NOUN
crl-14483	155	13	desk	desk	NOUN
crl-14483	155	14	staff	staff	NOUN
crl-14483	155	15	were	be	AUX
crl-14483	155	16	76	76	NUM
crl-14483	155	17	%	%	NOUN
crl-14483	155	18	accurate	accurate	ADJ
crl-14483	155	19	in	in	ADP
crl-14483	155	20	handling	handle	VERB
crl-14483	155	21	questions	question	NOUN
crl-14483	155	22	and	and	CCONJ
crl-14483	155	23	84	84	NUM
crl-14483	155	24	%	%	NOUN
crl-14483	155	25	correct	correct	ADJ
crl-14483	155	26	in	in	ADP
crl-14483	155	27	making	make	VERB
crl-14483	155	28	referrals	referral	NOUN
crl-14483	155	29	.	.	PUNCT
crl-14483	156	1	when	when	SCONJ
crl-14483	156	2	a	a	DET
crl-14483	156	3	reference	reference	NOUN
crl-14483	156	4	librarian	librarian	NOUN
crl-14483	156	5	was	be	AUX
crl-14483	156	6	not	not	PART
crl-14483	156	7	present	present	ADJ
crl-14483	156	8	at	at	ADP
crl-14483	156	9	the	the	DET
crl-14483	156	10	reference	reference	NOUN
crl-14483	156	11	desk	desk	NOUN
crl-14483	156	12	,	,	PUNCT
crl-14483	156	13	58	58	NUM
crl-14483	156	14	%	%	NOUN
crl-14483	156	15	accuracy	accuracy	NOUN
crl-14483	156	16	in	in	ADP
crl-14483	156	17	question	question	NOUN
crl-14483	156	18	handling	handling	NOUN
crl-14483	156	19	and	and	CCONJ
crl-14483	156	20	73	73	NUM
crl-14483	156	21	%	%	NOUN
crl-14483	156	22	appropriateness	appropriateness	NOUN
crl-14483	156	23	in	in	ADP
crl-14483	156	24	referrals	referral	NOUN
crl-14483	156	25	were	be	AUX
crl-14483	156	26	measured	measure	VERB
crl-14483	156	27	.	.	PUNCT
crl-14483	157	1	patron	patron	NOUN
crl-14483	157	2	perceptions	perception	NOUN
crl-14483	157	3	surrogate	surrogate	ADJ
crl-14483	157	4	patron	patron	NOUN
crl-14483	157	5	perceptions	perception	NOUN
crl-14483	157	6	tended	tend	VERB
crl-14483	157	7	to	to	PART
crl-14483	157	8	be	be	AUX
crl-14483	157	9	very	very	ADV
crl-14483	157	10	positive	positive	ADJ
crl-14483	157	11	.	.	PUNCT
crl-14483	158	1	several	several	ADJ
crl-14483	158	2	comments	comment	NOUN
crl-14483	158	3	were	be	AUX
crl-14483	158	4	made	make	VERB
crl-14483	158	5	about	about	ADP
crl-14483	158	6	staff	staff	NOUN
crl-14483	158	7	asking	ask	VERB
crl-14483	158	8	follow	follow	VERB
crl-14483	158	9	-	-	PUNCT
crl-14483	158	10	up	up	ADP
crl-14483	158	11	questions	question	NOUN
crl-14483	158	12	.	.	PUNCT
crl-14483	159	1	other	other	ADJ
crl-14483	159	2	comments	comment	NOUN
crl-14483	159	3	ranged	range	VERB
crl-14483	159	4	from	from	ADP
crl-14483	159	5	"	"	PUNCT
crl-14483	159	6	outstanding	outstanding	ADJ
crl-14483	159	7	assistance	assistance	NOUN
crl-14483	159	8	"	"	PUNCT
crl-14483	159	9	and	and	CCONJ
crl-14483	159	10	"	"	PUNCT
crl-14483	159	11	it	it	PRON
crl-14483	159	12	would	would	AUX
crl-14483	159	13	be	be	AUX
crl-14483	159	14	difficult	difficult	ADJ
crl-14483	159	15	to	to	PART
crl-14483	159	16	provide	provide	VERB
crl-14483	159	17	a	a	DET
crl-14483	159	18	better	well	ADJ
crl-14483	159	19	experience	experience	NOUN
crl-14483	159	20	than	than	ADP
crl-14483	159	21	the	the	DET
crl-14483	159	22	one	one	NOUN
crl-14483	159	23	i	i	PRON
crl-14483	159	24	had	have	VERB
crl-14483	159	25	today	today	NOUN
crl-14483	159	26	,	,	PUNCT
crl-14483	159	27	"	"	PUNCT
crl-14483	159	28	to	to	PART
crl-14483	159	29	"	"	PUNCT
crl-14483	159	30	moderately	moderately	ADV
crl-14483	159	31	helpful	helpful	ADJ
crl-14483	159	32	;	;	PUNCT
crl-14483	159	33	not	not	PART
crl-14483	159	34	up	up	ADP
crl-14483	159	35	to	to	ADP
crl-14483	159	36	taking	take	VERB
crl-14483	159	37	creative	creative	ADJ
crl-14483	159	38	steps	step	NOUN
crl-14483	159	39	toward	toward	ADP
crl-14483	159	40	fulfilling	fulfil	VERB
crl-14483	159	41	patron	patron	NOUN
crl-14483	159	42	request	request	NOUN
crl-14483	159	43	.	.	PUNCT
crl-14483	159	44	"	"	PUNCT
crl-14483	160	1	time	time	NOUN
crl-14483	160	2	needed	need	VERB
crl-14483	160	3	to	to	PART
crl-14483	160	4	answer	answer	VERB
crl-14483	160	5	the	the	DET
crl-14483	160	6	majority	majority	NOUN
crl-14483	160	7	of	of	ADP
crl-14483	160	8	questions-153	questions-153	NOUN
crl-14483	160	9	or	or	CCONJ
crl-14483	160	10	93.3%-were	93.3%-were	NUM
crl-14483	160	11	answered	answer	VERB
crl-14483	160	12	in	in	ADP
crl-14483	160	13	five	five	NUM
crl-14483	160	14	minutes	minute	NOUN
crl-14483	160	15	or	or	CCONJ
crl-14483	160	16	less	less	ADJ
crl-14483	160	17	.	.	PUNCT
crl-14483	161	1	twelve	twelve	NUM
crl-14483	161	2	patrons	patron	NOUN
crl-14483	161	3	made	make	VERB
crl-14483	161	4	voluntary	voluntary	ADJ
crl-14483	161	5	comm	comm	NOUN
crl-14483	161	6	~	~	PUNCT
crl-14483	161	7	nts	nt	VERB
crl-14483	161	8	about	about	ADP
crl-14483	161	9	waiting	wait	VERB
crl-14483	161	10	for	for	ADP
crl-14483	161	11	five	five	NUM
crl-14483	161	12	to	to	PART
crl-14483	161	13	twenty	twenty	NUM
crl-14483	161	14	nunutes	nunute	NOUN
crl-14483	161	15	to	to	PART
crl-14483	161	16	be	be	AUX
crl-14483	161	17	helped	help	VERB
crl-14483	161	18	or	or	CCONJ
crl-14483	161	19	about	about	ADP
crl-14483	161	20	being	be	AUX
crl-14483	161	21	interrupted	interrupt	VERB
crl-14483	161	22	by	by	ADP
crl-14483	161	23	other	other	ADJ
crl-14483	161	24	patrons	patron	NOUN
crl-14483	161	25	or	or	CCONJ
crl-14483	161	26	phone	phone	NOUN
crl-14483	161	27	calls	call	NOUN
crl-14483	161	28	.	.	PUNCT
crl-14483	162	1	these	these	DET
crl-14483	162	2	situations	situation	NOUN
crl-14483	162	3	most	most	ADV
crl-14483	162	4	often	often	ADV
crl-14483	162	5	occurred	occur	VERB
crl-14483	162	6	during	during	ADP
crl-14483	162	7	single	single	ADJ
crl-14483	162	8	-	-	PUNCT
crl-14483	162	9	staffing	staff	VERB
crl-14483	162	10	times	time	NOUN
crl-14483	162	11	.	.	PUNCT
crl-14483	163	1	it	it	PRON
crl-14483	163	2	is	be	AUX
crl-14483	163	3	important	important	ADJ
crl-14483	163	4	to	to	PART
crl-14483	163	5	mention	mention	VERB
crl-14483	163	6	the	the	DET
crl-14483	163	7	high	high	ADJ
crl-14483	163	8	volume	volume	NOUN
crl-14483	163	9	of	of	ADP
crl-14483	163	10	business	business	NOUN
crl-14483	163	11	and	and	CCONJ
crl-14483	163	12	the	the	DET
crl-14483	163	13	variety	variety	NOUN
crl-14483	163	14	of	of	ADP
crl-14483	163	15	activities	activity	NOUN
crl-14483	163	16	engaged	engage	VERB
crl-14483	163	17	in	in	ADP
crl-14483	163	18	by	by	ADP
crl-14483	163	19	the	the	DET
crl-14483	163	20	information	information	NOUN
crl-14483	163	21	desk	desk	NOUN
crl-14483	163	22	staff	staff	NOUN
crl-14483	163	23	-	-	PUNCT
crl-14483	163	24	instruct	instruct	NOUN
crl-14483	163	25	patrons	patron	NOUN
crl-14483	163	26	in	in	ADP
crl-14483	163	27	the	the	DET
crl-14483	163	28	use	use	NOUN
crl-14483	163	29	of	of	ADP
crl-14483	163	30	the	the	DET
crl-14483	163	31	online	online	ADJ
crl-14483	163	32	and	and	CCONJ
crl-14483	163	33	card	card	NOUN
crl-14483	163	34	catalogs	catalog	NOUN
crl-14483	163	35	,	,	PUNCT
crl-14483	163	36	answer	answer	VERB
crl-14483	163	37	ready	ready	ADJ
crl-14483	163	38	reference	reference	NOUN
crl-14483	163	39	questions	question	NOUN
crl-14483	163	40	,	,	PUNCT
crl-14483	163	41	screen	screen	NOUN
crl-14483	163	42	telephone	telephone	NOUN
crl-14483	163	43	calls	call	NOUN
crl-14483	163	44	,	,	PUNCT
crl-14483	163	45	refer	refer	VERB
crl-14483	163	46	in	in	ADP
crl-14483	163	47	-	-	PUNCT
crl-14483	163	48	depth	depth	NOUN
crl-14483	163	49	questions	question	NOUN
crl-14483	163	50	,	,	PUNCT
crl-14483	163	51	and	and	CCONJ
crl-14483	163	52	handle	handle	VERB
crl-14483	163	53	procedural	procedural	ADJ
crl-14483	163	54	and	and	CCONJ
crl-14483	163	55	directional	directional	ADJ
crl-14483	163	56	queries	query	NOUN
crl-14483	163	57	.	.	PUNCT
crl-14483	164	1	problems	problem	NOUN
crl-14483	164	2	the	the	DET
crl-14483	164	3	sample	sample	NOUN
crl-14483	164	4	size	size	NOUN
crl-14483	164	5	was	be	AUX
crl-14483	164	6	too	too	ADV
crl-14483	164	7	small	small	ADJ
crl-14483	164	8	to	to	PART
crl-14483	164	9	adequately	adequately	ADV
crl-14483	164	10	test	test	VERB
crl-14483	164	11	all	all	DET
crl-14483	164	12	facets	facet	NOUN
crl-14483	164	13	of	of	ADP
crl-14483	164	14	interest	interest	NOUN
crl-14483	164	15	.	.	PUNCT
crl-14483	165	1	further	further	ADJ
crl-14483	165	2	studies	study	NOUN
crl-14483	165	3	need	need	VERB
crl-14483	165	4	to	to	ADP
crl-14483	165	5	~xpand	~xpand	NOUN
crl-14483	165	6	the	the	DET
crl-14483	165	7	number	number	NOUN
crl-14483	165	8	of	of	ADP
crl-14483	165	9	questions	question	NOUN
crl-14483	165	10	or	or	CCONJ
crl-14483	165	11	focus	focus	VERB
crl-14483	165	12	on	on	ADP
crl-14483	165	13	particular	particular	ADJ
crl-14483	165	14	types	type	NOUN
crl-14483	165	15	of	of	ADP
crl-14483	165	16	july	july	PROPN
crl-14483	165	17	1989	1989	NUM
crl-14483	165	18	que	que	PROPN
crl-14483	165	19	~	~	NUM
crl-14483	165	20	tions	tion	NOUN
crl-14483	165	21	.	.	PUNCT
crl-14483	166	1	~ther	~th	ADJ
crl-14483	166	2	difficulties	difficulty	NOUN
crl-14483	166	3	of	of	ADP
crl-14483	166	4	the	the	DET
crl-14483	166	5	study	study	NOUN
crl-14483	166	6	are	be	AUX
crl-14483	166	7	inherent	inherent	ADJ
crl-14483	166	8	m	m	PROPN
crl-14483	166	9	the	the	DET
crl-14483	166	10	unobtrusive	unobtrusive	ADJ
crl-14483	166	11	methodology	methodology	NOUN
crl-14483	166	12	.	.	PUNCT
crl-14483	167	1	the	the	DET
crl-14483	167	2	surrogate	surrogate	ADJ
crl-14483	167	3	patrons	patron	NOUN
crl-14483	167	4	were	be	AUX
crl-14483	167	5	not	not	PART
crl-14483	167	6	information	information	NOUN
crl-14483	167	7	specialists	specialist	NOUN
crl-14483	167	8	or	or	CCONJ
crl-14483	167	9	library	library	NOUN
crl-14483	167	10	school	school	NOUN
crl-14483	167	11	students	student	NOUN
crl-14483	167	12	and	and	CCONJ
crl-14483	167	13	probably	probably	ADV
crl-14483	167	14	did	do	AUX
crl-14483	167	15	not	not	PART
crl-14483	167	16	bring	bring	VERB
crl-14483	167	17	much	much	ADJ
crl-14483	167	18	bias	bias	NOUN
crl-14483	167	19	to	to	ADP
crl-14483	167	20	the	the	DET
crl-14483	167	21	study	study	NOUN
crl-14483	167	22	.	.	PUNCT
crl-14483	168	1	however	however	ADV
crl-14483	168	2	,	,	PUNCT
crl-14483	168	3	because	because	SCONJ
crl-14483	168	4	these	these	DET
crl-14483	168	5	questions	question	NOUN
crl-14483	168	6	were	be	AUX
crl-14483	168	7	not	not	PART
crl-14483	168	8	their	their	PRON
crl-14483	168	9	own	own	ADJ
crl-14483	168	10	,	,	PUNCT
crl-14483	168	11	the	the	DET
crl-14483	168	12	surro	surro	NOUN
crl-14483	168	13	~	~	PUNCT
crl-14483	168	14	ates	ate	NOUN
crl-14483	168	15	probably	probably	ADV
crl-14483	168	16	did	do	AUX
crl-14483	168	17	not	not	PART
crl-14483	168	18	pursue	pursue	VERB
crl-14483	168	19	them	they	PRON
crl-14483	168	20	as	as	ADV
crl-14483	168	21	diligently	diligently	ADV
crl-14483	168	22	nor	nor	CCONJ
crl-14483	168	23	as	as	ADV
crl-14483	168	24	tenaciously	tenaciously	ADV
crl-14483	168	25	as	as	ADP
crl-14483	168	26	an	an	DET
crl-14483	168	27	actual	actual	ADJ
crl-14483	168	28	patron	patron	NOUN
crl-14483	168	29	might	might	NOUN
crl-14483	168	30	.	.	PUNCT
crl-14483	169	1	the	the	DET
crl-14483	169	2	sheer	sheer	ADJ
crl-14483	169	3	number	number	NOUN
crl-14483	169	4	of	of	ADP
crl-14483	169	5	surrogates	surrogate	NOUN
crl-14483	169	6	caused	cause	VERB
crl-14483	169	7	instructional	instructional	ADJ
crl-14483	169	8	and	and	CCONJ
crl-14483	169	9	training	training	NOUN
crl-14483	169	10	problems	problem	NOUN
crl-14483	169	11	.	.	PUNCT
crl-14483	170	1	their	their	PRON
crl-14483	170	2	recording	recording	NOUN
crl-14483	170	3	of	of	ADP
crl-14483	170	4	data	datum	NOUN
crl-14483	170	5	was	be	AUX
crl-14483	170	6	not	not	PART
crl-14483	170	7	as	as	ADV
crl-14483	170	8	complete	complete	ADJ
crl-14483	170	9	nor	nor	CCONJ
crl-14483	170	10	as	as	ADV
crl-14483	170	11	thorough	thorough	ADJ
crl-14483	170	12	as	as	SCONJ
crl-14483	170	13	would	would	AUX
crl-14483	170	14	have	have	AUX
crl-14483	170	15	been	be	AUX
crl-14483	170	16	desirable	desirable	ADJ
crl-14483	170	17	.	.	PUNCT
crl-14483	171	1	their	their	PRON
crl-14483	171	2	failure	failure	NOUN
crl-14483	171	3	in	in	ADP
crl-14483	171	4	this	this	DET
crl-14483	171	5	regard	regard	NOUN
crl-14483	171	6	was	be	AUX
crl-14483	171	7	no	no	PRON
crl-14483	171	8	doubt	doubt	ADV
crl-14483	171	9	due	due	ADJ
crl-14483	171	10	,	,	PUNCT
crl-14483	171	11	at	at	ADP
crl-14483	171	12	least	least	ADJ
crl-14483	171	13	in	in	ADP
crl-14483	171	14	part	part	NOUN
crl-14483	171	15	,	,	PUNCT
crl-14483	171	16	to	to	ADP
crl-14483	171	17	the	the	DET
crl-14483	171	18	demands	demand	NOUN
crl-14483	171	19	of	of	ADP
crl-14483	171	20	the	the	DET
crl-14483	171	21	in	in	ADP
crl-14483	171	22	-	-	PUNCT
crl-14483	171	23	person	person	NOUN
crl-14483	171	24	format	format	NOUN
crl-14483	171	25	which	which	PRON
crl-14483	171	26	required	require	VERB
crl-14483	171	27	that	that	SCONJ
crl-14483	171	28	they	they	PRON
crl-14483	171	29	leave	leave	VERB
crl-14483	171	30	the	the	DET
crl-14483	171	31	desk	desk	NOUN
crl-14483	171	32	t~	t~	NOUN
crl-14483	171	33	complete	complete	VERB
crl-14483	171	34	the	the	DET
crl-14483	171	35	forms	form	NOUN
crl-14483	171	36	.	.	PUNCT
crl-14483	172	1	suggestions	suggestion	NOUN
crl-14483	172	2	for	for	ADP
crl-14483	172	3	further	further	ADJ
crl-14483	172	4	study	study	NOUN
crl-14483	172	5	in	in	ADP
crl-14483	172	6	order	order	NOUN
crl-14483	172	7	to	to	PART
crl-14483	172	8	gain	gain	VERB
crl-14483	172	9	more	more	ADJ
crl-14483	172	10	information	information	NOUN
crl-14483	172	11	about	about	ADP
crl-14483	172	12	~ow	~ow	NUM
crl-14483	172	13	.	.	PUNCT
crl-14483	173	1	~on	~on	PROPN
crl-14483	173	2	professionals	professional	NOUN
crl-14483	173	3	approach	approach	VERB
crl-14483	173	4	subject	subject	NOUN
crl-14483	173	5	mqmnes	mqmne	NOUN
crl-14483	173	6	,	,	PUNCT
crl-14483	173	7	and	and	CCONJ
crl-14483	173	8	thus	thus	ADV
crl-14483	173	9	how	how	SCONJ
crl-14483	173	10	to	to	PART
crl-14483	173	11	train	train	VERB
crl-14483	173	12	them	they	PRON
crl-14483	173	13	to	to	PART
crl-14483	173	14	answer	answer	VERB
crl-14483	173	15	subject	subject	ADJ
crl-14483	173	16	requests	request	NOUN
crl-14483	173	17	,	,	PUNCT
crl-14483	173	18	it	it	PRON
crl-14483	173	19	would	would	AUX
crl-14483	173	20	be	be	AUX
crl-14483	173	21	adv	adv	NOUN
crl-14483	173	22	~	~	NUM
crl-14483	173	23	tageous	tageous	ADJ
crl-14483	173	24	to	to	PART
crl-14483	173	25	have	have	VERB
crl-14483	173	26	transaction	transaction	NOUN
crl-14483	173	27	logs	log	NOUN
crl-14483	173	28	from	from	ADP
crl-14483	173	29	onlme	onlme	ADJ
crl-14483	173	30	catalog	catalog	NOUN
crl-14483	173	31	terminals	terminal	NOUN
crl-14483	173	32	for	for	ADP
crl-14483	173	33	these	these	DET
crl-14483	173	34	questions	question	NOUN
crl-14483	173	35	.	.	PUNCT
crl-14483	174	1	this	this	PRON
crl-14483	174	2	would	would	AUX
crl-14483	174	3	allow	allow	VERB
crl-14483	174	4	the	the	DET
crl-14483	174	5	computer	computer	NOUN
crl-14483	174	6	to	to	PART
crl-14483	174	7	record	record	VERB
crl-14483	174	8	approaches	approach	NOUN
crl-14483	174	9	to	to	PART
crl-14483	174	10	subject	subject	VERB
crl-14483	174	11	headings	heading	NOUN
crl-14483	174	12	,	,	PUNCT
crl-14483	174	13	such	such	ADJ
crl-14483	174	14	as	as	ADP
crl-14483	174	15	keyword	keyword	NOUN
crl-14483	174	16	-	-	PUNCT
crl-14483	174	17	in	in	ADP
crl-14483	174	18	-	-	PUNCT
crl-14483	174	19	title	title	NOUN
crl-14483	174	20	searches	search	NOUN
crl-14483	174	21	versus	versus	ADP
crl-14483	174	22	searches	search	NOUN
crl-14483	174	23	in	in	ADP
crl-14483	174	24	the	the	DET
crl-14483	174	25	subject	subject	NOUN
crl-14483	174	26	authority	authority	NOUN
crl-14483	174	27	file	file	NOUN
crl-14483	174	28	,	,	PUNCT
crl-14483	174	29	rather	rather	ADV
crl-14483	174	30	than	than	ADP
crl-14483	174	31	expecting	expect	VERB
crl-14483	174	32	surrogates	surrogate	NOUN
crl-14483	174	33	to	to	PART
crl-14483	174	34	remember	remember	VERB
crl-14483	174	35	this	this	DET
crl-14483	174	36	complicated	complicated	ADJ
crl-14483	174	37	process	process	NOUN
crl-14483	174	38	.	.	PUNCT
crl-14483	175	1	surrogates	surrogate	NOUN
crl-14483	175	2	would	would	AUX
crl-14483	175	3	only	only	ADV
crl-14483	175	4	have	have	VERB
crl-14483	175	5	to	to	PART
crl-14483	175	6	submit	submit	VERB
crl-14483	175	7	the	the	DET
crl-14483	175	8	titles	title	NOUN
crl-14483	175	9	of	of	ADP
crl-14483	175	10	books	book	NOUN
crl-14483	175	11	identified	identify	VERB
crl-14483	175	12	,	,	PUNCT
crl-14483	175	13	along	along	ADP
crl-14483	175	14	with	with	ADP
crl-14483	175	15	the	the	DET
crl-14483	175	16	time	time	NOUN
crl-14483	175	17	the	the	DET
crl-14483	175	18	search	search	NOUN
crl-14483	175	19	took	take	VERB
crl-14483	175	20	place	place	NOUN
crl-14483	175	21	and	and	CCONJ
crl-14483	175	22	the	the	DET
crl-14483	175	23	identification	identification	NOUN
crl-14483	175	24	number	number	NOUN
crl-14483	175	25	of	of	ADP
crl-14483	175	26	the	the	DET
crl-14483	175	27	terminal	terminal	NOUN
crl-14483	175	28	used	use	VERB
crl-14483	175	29	.	.	PUNCT
crl-14483	176	1	the	the	DET
crl-14483	176	2	training	training	NOUN
crl-14483	176	3	problems	problem	NOUN
crl-14483	176	4	related	relate	VERB
crl-14483	176	5	to	to	ADP
crl-14483	176	6	incomplete	incomplete	ADJ
crl-14483	176	7	retrospective	retrospective	ADJ
crl-14483	176	8	conversion	conversion	NOUN
crl-14483	176	9	of	of	ADP
crl-14483	176	10	the	the	DET
crl-14483	176	11	card	card	NOUN
crl-14483	176	12	catalog	catalog	NOUN
crl-14483	176	13	are	be	AUX
crl-14483	176	14	of	of	ADP
crl-14483	176	15	critical	critical	ADJ
crl-14483	176	16	importance	importance	NOUN
crl-14483	176	17	.	.	PUNCT
crl-14483	177	1	how	how	SCONJ
crl-14483	177	2	much	much	ADV
crl-14483	177	3	the	the	DET
crl-14483	177	4	card	card	NOUN
crl-14483	177	5	catalog	catalog	NOUN
crl-14483	177	6	/	/	SYM
crl-14483	177	7	online	online	ADJ
crl-14483	177	8	catalog	catalog	NOUN
crl-14483	177	9	split	split	NOUN
crl-14483	177	10	affects	affect	VERB
crl-14483	177	11	the	the	DET
crl-14483	177	12	answers	answer	NOUN
crl-14483	177	13	to	to	ADP
crl-14483	177	14	bibliographic	bibliographic	ADJ
crl-14483	177	15	and	and	CCONJ
crl-14483	177	16	subject	subject	ADJ
crl-14483	177	17	questions	question	NOUN
crl-14483	177	18	was	be	AUX
crl-14483	177	19	not	not	PART
crl-14483	177	20	addressed	address	VERB
crl-14483	177	21	but	but	CCONJ
crl-14483	177	22	this	this	PRON
crl-14483	177	23	needs	need	VERB
crl-14483	177	24	further	further	ADJ
crl-14483	177	25	study	study	NOUN
crl-14483	177	26	.	.	PUNCT
crl-14483	178	1	this	this	DET
crl-14483	178	2	situ	situ	NOUN
crl-14483	178	3	~	~	PUNCT
crl-14483	178	4	tion	tion	NOUN
crl-14483	178	5	raises	raise	VERB
crl-14483	178	6	an	an	DET
crl-14483	178	7	additional	additional	ADJ
crl-14483	178	8	question	question	NOUN
crl-14483	178	9	:	:	PUNCT
crl-14483	178	10	if	if	SCONJ
crl-14483	178	11	highly	highly	ADV
crl-14483	178	12	~ained	~aine	VERB
crl-14483	178	13	graduate	graduate	NOUN
crl-14483	178	14	students	student	NOUN
crl-14483	178	15	and	and	CCONJ
crl-14483	178	16	nonprofessionals	nonprofessional	NOUN
crl-14483	178	17	do	do	AUX
crl-14483	178	18	not	not	PART
crl-14483	178	19	use	use	VERB
crl-14483	178	20	an	an	DET
crl-14483	178	21	important	important	ADJ
crl-14483	178	22	tool	tool	NOUN
crl-14483	178	23	like	like	ADP
crl-14483	178	24	the	the	DET
crl-14483	178	25	card	card	NOUN
crl-14483	178	26	catalog	catalog	NOUN
crl-14483	178	27	for	for	ADP
crl-14483	178	28	questions	question	NOUN
crl-14483	178	29	that	that	PRON
crl-14483	178	30	can	can	AUX
crl-14483	178	31	not	not	PART
crl-14483	178	32	fully	fully	ADV
crl-14483	178	33	be	be	AUX
crl-14483	178	34	answered	answer	VERB
crl-14483	178	35	any	any	DET
crl-14483	178	36	other	other	ADJ
crl-14483	178	37	way	way	NOUN
crl-14483	178	38	,	,	PUNCT
crl-14483	178	39	how	how	SCONJ
crl-14483	178	40	can	can	AUX
crl-14483	178	41	we	we	PRON
crl-14483	178	42	expect	expect	VERB
crl-14483	178	43	our	our	PRON
crl-14483	178	44	patrons	patron	NOUN
crl-14483	178	45	to	to	PART
crl-14483	178	46	use	use	VERB
crl-14483	178	47	it	it	PRON
crl-14483	178	48	?	?	PUNCT
crl-14483	179	1	the	the	DET
crl-14483	179	2	importance	importance	NOUN
crl-14483	179	3	of	of	ADP
crl-14483	179	4	training	training	NOUN
crl-14483	179	5	-	-	PUNCT
crl-14483	179	6	not	not	PART
crl-14483	179	7	only	only	ADV
crl-14483	179	8	introductory	introductory	ADJ
crl-14483	179	9	but	but	CCONJ
crl-14483	179	10	also	also	ADV
crl-14483	179	11	continual	continual	ADJ
crl-14483	179	12	training	training	NOUN
crl-14483	179	13	and	and	CCONJ
crl-14483	179	14	~ee	~ee	NOUN
crl-14483	179	15	~	~	NUM
crl-14483	179	16	bac~-ca	bac~-ca	NOUN
crl-14483	179	17	~	~	NOUN
crl-14483	179	18	ot	ot	NOUN
crl-14483	179	19	be	be	AUX
crl-14483	179	20	overstated	overstate	VERB
crl-14483	179	21	.	.	PUNCT
crl-14483	180	1	training	training	NOUN
crl-14483	180	2	m	m	PROPN
crl-14483	180	3	hstenmg	hstenmg	PROPN
crl-14483	180	4	skills	skill	NOUN
crl-14483	180	5	,	,	PUNCT
crl-14483	180	6	question	question	NOUN
crl-14483	180	7	negotiation	negotiation	NOUN
crl-14483	180	8	,	,	PUNCT
crl-14483	180	9	reviewing	review	VERB
crl-14483	180	10	familiar	familiar	ADJ
crl-14483	180	11	reference	reference	NOUN
crl-14483	180	12	sources	source	NOUN
crl-14483	180	13	and	and	CCONJ
crl-14483	180	14	strategies	strategy	NOUN
crl-14483	180	15	for	for	ADP
crl-14483	180	16	subject	subject	NOUN
crl-14483	180	17	searching	searching	NOUN
crl-14483	180	18	and	and	CCONJ
crl-14483	180	19	bibliothe	bibliothe	ADJ
crl-14483	180	20	effectiveness	effectiveness	NOUN
crl-14483	180	21	of	of	ADP
crl-14483	180	22	an	an	DET
crl-14483	180	23	information	information	NOUN
crl-14483	180	24	desk	desk	NOUN
crl-14483	180	25	463	463	NUM
crl-14483	180	26	graphic	graphic	ADJ
crl-14483	180	27	verification	verification	NOUN
crl-14483	180	28	,	,	PUNCT
crl-14483	180	29	while	while	SCONJ
crl-14483	180	30	included	include	VERB
crl-14483	180	31	in	in	ADP
crl-14483	180	32	the	the	DET
crl-14483	180	33	present	present	ADJ
crl-14483	180	34	training	training	NOUN
crl-14483	180	35	program	program	NOUN
crl-14483	180	36	,	,	PUNCT
crl-14483	180	37	must	must	AUX
crl-14483	180	38	be	be	AUX
crl-14483	180	39	analyzed	analyze	VERB
crl-14483	180	40	for	for	ADP
crl-14483	180	41	deficiencies	deficiency	NOUN
crl-14483	180	42	,	,	PUNCT
crl-14483	180	43	redeveloped	redevelop	VERB
crl-14483	180	44	,	,	PUNCT
crl-14483	180	45	and	and	CCONJ
crl-14483	180	46	redesigned	redesign	VERB
crl-14483	180	47	.	.	PUNCT
crl-14483	181	1	follow	follow	VERB
crl-14483	181	2	-	-	PUNCT
crl-14483	181	3	up	up	ADP
crl-14483	181	4	studies	study	NOUN
crl-14483	181	5	are	be	AUX
crl-14483	181	6	needed	need	VERB
crl-14483	181	7	to	to	PART
crl-14483	181	8	determine	determine	VERB
crl-14483	181	9	if	if	SCONJ
crl-14483	181	10	certain	certain	ADJ
crl-14483	181	11	training	training	NOUN
crl-14483	181	12	methods	method	NOUN
crl-14483	181	13	are	be	AUX
crl-14483	181	14	more	more	ADV
crl-14483	181	15	effective	effective	ADJ
crl-14483	181	16	in	in	ADP
crl-14483	181	17	fostering	foster	VERB
crl-14483	181	18	particular	particular	ADJ
crl-14483	181	19	reference	reference	NOUN
crl-14483	181	20	skills	skill	NOUN
crl-14483	181	21	.	.	PUNCT
crl-14483	182	1	similar	similar	ADJ
crl-14483	182	2	treatment	treatment	NOUN
crl-14483	182	3	of	of	ADP
crl-14483	182	4	staff	staff	NOUN
crl-14483	182	5	in	in	ADP
crl-14483	182	6	establishing	establish	VERB
crl-14483	182	7	a	a	DET
crl-14483	182	8	minimum	minimum	ADJ
crl-14483	182	9	number	number	NOUN
crl-14483	182	10	of	of	ADP
crl-14483	182	11	desk	desk	NOUN
crl-14483	182	12	hours	hour	NOUN
crl-14483	182	13	,	,	PUNCT
crl-14483	182	14	in	in	ADP
crl-14483	182	15	requiring	require	VERB
crl-14483	182	16	attendance	attendance	NOUN
crl-14483	182	17	at	at	ADP
crl-14483	182	18	meetings	meeting	NOUN
crl-14483	182	19	,	,	PUNCT
crl-14483	182	20	and	and	CCONJ
crl-14483	182	21	in	in	ADP
crl-14483	182	22	standardizing	standardize	VERB
crl-14483	182	23	training	training	NOUN
crl-14483	182	24	is	be	AUX
crl-14483	182	25	also	also	ADV
crl-14483	182	26	important	important	ADJ
crl-14483	182	27	.	.	PUNCT
crl-14483	183	1	while	while	SCONJ
crl-14483	183	2	variation	variation	NOUN
crl-14483	183	3	in	in	ADP
crl-14483	183	4	effectiveness	effectiveness	NOUN
crl-14483	183	5	of	of	ADP
crl-14483	183	6	different	different	ADJ
crl-14483	183	7	types	type	NOUN
crl-14483	183	8	of	of	ADP
crl-14483	183	9	staff	staff	NOUN
crl-14483	183	10	members	member	NOUN
crl-14483	183	11	(	(	PUNCT
crl-14483	183	12	graduate	graduate	NOUN
crl-14483	183	13	assistant	assistant	NOUN
crl-14483	183	14	,	,	PUNCT
crl-14483	183	15	student	student	NOUN
crl-14483	183	16	assistant	assistant	NOUN
crl-14483	183	17	,	,	PUNCT
crl-14483	183	18	or	or	CCONJ
crl-14483	183	19	library	library	NOUN
crl-14483	183	20	technical	technical	ADJ
crl-14483	183	21	assistant	assistant	NOUN
crl-14483	183	22	)	)	PUNCT
crl-14483	183	23	has	have	AUX
crl-14483	183	24	been	be	AUX
crl-14483	183	25	addressed	address	VERB
crl-14483	183	26	to	to	ADP
crl-14483	183	27	some	some	DET
crl-14483	183	28	degree	degree	NOUN
crl-14483	183	29	,	,	PUNCT
crl-14483	183	30	further	further	ADJ
crl-14483	183	31	exploration	exploration	NOUN
crl-14483	183	32	of	of	ADP
crl-14483	183	33	the	the	DET
crl-14483	183	34	factors	factor	NOUN
crl-14483	183	35	that	that	PRON
crl-14483	183	36	influence	influence	VERB
crl-14483	183	37	the	the	DET
crl-14483	183	38	performance	performance	NOUN
crl-14483	183	39	of	of	ADP
crl-14483	183	40	these	these	DET
crl-14483	183	41	different	different	ADJ
crl-14483	183	42	types	type	NOUN
crl-14483	183	43	of	of	ADP
crl-14483	183	44	staff	staff	NOUN
crl-14483	183	45	is	be	AUX
crl-14483	183	46	necessary	necessary	ADJ
crl-14483	183	47	.	.	PUNCT
crl-14483	184	1	110ne	110ne	PROPN
crl-14483	184	2	of	of	ADP
crl-14483	184	3	the	the	DET
crl-14483	184	4	most	most	ADV
crl-14483	184	5	important	important	ADJ
crl-14483	184	6	conclusions	conclusion	NOUN
crl-14483	184	7	to	to	PART
crl-14483	184	8	be	be	AUX
crl-14483	184	9	drawn	draw	VERB
crl-14483	184	10	from	from	ADP
crl-14483	184	11	this	this	DET
crl-14483	184	12	study	study	NOUN
crl-14483	184	13	is	be	AUX
crl-14483	184	14	that	that	SCONJ
crl-14483	184	15	graduate	graduate	NOUN
crl-14483	184	16	students	student	NOUN
crl-14483	184	17	and	and	CCONJ
crl-14483	184	18	nonprofessionals	nonprofessional	NOUN
crl-14483	184	19	staffing	staff	VERB
crl-14483	184	20	an	an	DET
crl-14483	184	21	information	information	NOUN
crl-14483	184	22	desk	desk	NOUN
crl-14483	184	23	can	can	AUX
crl-14483	184	24	be	be	AUX
crl-14483	184	25	70	70	NUM
crl-14483	184	26	percent	percent	NOUN
crl-14483	184	27	effective	effective	ADJ
crl-14483	184	28	in	in	ADP
crl-14483	184	29	answering	answer	VERB
crl-14483	184	30	certain	certain	ADJ
crl-14483	184	31	kinds	kind	NOUN
crl-14483	184	32	of	of	ADP
crl-14483	184	33	reference	reference	NOUN
crl-14483	184	34	questions	question	NOUN
crl-14483	184	35	with	with	ADP
crl-14483	184	36	proper	proper	ADJ
crl-14483	184	37	training	training	NOUN
crl-14483	184	38	.	.	PUNCT
crl-14483	184	39	''	''	PUNCT
crl-14483	185	1	conclusions	conclusion	NOUN
crl-14483	185	2	one	one	NUM
crl-14483	185	3	of	of	ADP
crl-14483	185	4	the	the	DET
crl-14483	185	5	most	most	ADV
crl-14483	185	6	important	important	ADJ
crl-14483	185	7	conclusions	conclusion	NOUN
crl-14483	185	8	to	to	PART
crl-14483	185	9	be	be	AUX
crl-14483	185	10	drawn	draw	VERB
crl-14483	185	11	from	from	ADP
crl-14483	185	12	this	this	DET
crl-14483	185	13	study	study	NOUN
crl-14483	185	14	is	be	AUX
crl-14483	185	15	that	that	SCONJ
crl-14483	185	16	graduate	graduate	NOUN
crl-14483	185	17	students	student	NOUN
crl-14483	185	18	and	and	CCONJ
crl-14483	185	19	nonprofessionals	nonprofessional	NOUN
crl-14483	185	20	staffing	staff	VERB
crl-14483	185	21	an	an	DET
crl-14483	185	22	information	information	NOUN
crl-14483	185	23	desk	desk	NOUN
crl-14483	185	24	can	can	AUX
crl-14483	185	25	be	be	AUX
crl-14483	185	26	70.7	70.7	NUM
crl-14483	185	27	%	%	NOUN
crl-14483	185	28	effective	effective	ADJ
crl-14483	185	29	in	in	ADP
crl-14483	185	30	answering	answer	VERB
crl-14483	185	31	certain	certain	ADJ
crl-14483	185	32	kinds	kind	NOUN
crl-14483	185	33	of	of	ADP
crl-14483	185	34	reference	reference	NOUN
crl-14483	185	35	questions	question	NOUN
crl-14483	185	36	with	with	ADP
crl-14483	185	37	proper	proper	ADJ
crl-14483	185	38	training	training	NOUN
crl-14483	185	39	.	.	PUNCT
crl-14483	186	1	of	of	ADP
crl-14483	186	2	the	the	DET
crl-14483	186	3	164	164	NUM
crl-14483	186	4	questions	question	NOUN
crl-14483	186	5	,	,	PUNCT
crl-14483	186	6	83.5	83.5	NUM
crl-14483	186	7	%	%	NOUN
crl-14483	186	8	were	be	AUX
crl-14483	186	9	capable	capable	ADJ
crl-14483	186	10	of	of	ADP
crl-14483	186	11	being	be	AUX
crl-14483	186	12	answered	answer	VERB
crl-14483	186	13	at	at	ADP
crl-14483	186	14	the	the	DET
crl-14483	186	15	information	information	NOUN
crl-14483	186	16	desk	desk	NOUN
crl-14483	186	17	.	.	PUNCT
crl-14483	187	1	of	of	ADP
crl-14483	187	2	all	all	DET
crl-14483	187	3	questions	question	NOUN
crl-14483	187	4	,	,	PUNCT
crl-14483	187	5	62.2	62.2	NUM
crl-14483	187	6	%	%	NOUN
crl-14483	187	7	were	be	AUX
crl-14483	187	8	answered	answer	VERB
crl-14483	187	9	correctly	correctly	ADV
crl-14483	187	10	,	,	PUNCT
crl-14483	187	11	with	with	ADP
crl-14483	187	12	another	another	DET
crl-14483	187	13	8.5	8.5	NUM
crl-14483	187	14	%	%	NOUN
crl-14483	187	15	immediately	immediately	ADV
crl-14483	187	16	referred	refer	VERB
crl-14483	187	17	,	,	PUNCT
crl-14483	187	18	for	for	ADP
crl-14483	187	19	a	a	DET
crl-14483	187	20	total	total	NOUN
crl-14483	187	21	of	of	ADP
crl-14483	187	22	70.7	70.7	NUM
crl-14483	187	23	%	%	NOUN
crl-14483	187	24	handled	handle	VERB
crl-14483	187	25	correctly	correctly	ADV
crl-14483	187	26	.	.	PUNCT
crl-14483	188	1	subsequent	subsequent	ADJ
crl-14483	188	2	referrals	referral	NOUN
crl-14483	188	3	,	,	PUNCT
crl-14483	188	4	of	of	ADP
crl-14483	188	5	which	which	PRON
crl-14483	188	6	there	there	PRON
crl-14483	188	7	were	be	VERB
crl-14483	188	8	14	14	NUM
crl-14483	188	9	appropriate	appropriate	ADJ
crl-14483	188	10	ones	one	NOUN
crl-14483	188	11	,	,	PUNCT
crl-14483	188	12	were	be	AUX
crl-14483	188	13	not	not	PART
crl-14483	188	14	considered	consider	VERB
crl-14483	188	15	in	in	ADP
crl-14483	188	16	this	this	DET
crl-14483	188	17	figure	figure	NOUN
crl-14483	188	18	.	.	PUNCT
crl-14483	189	1	however	however	ADV
crl-14483	189	2	,	,	PUNCT
crl-14483	189	3	the	the	DET
crl-14483	189	4	study	study	NOUN
crl-14483	189	5	indicates	indicate	VERB
crl-14483	189	6	that	that	SCONJ
crl-14483	189	7	adequate	adequate	ADJ
crl-14483	189	8	staffing	staffing	NOUN
crl-14483	189	9	levels	level	NOUN
crl-14483	189	10	and	and	CCONJ
crl-14483	189	11	professional	professional	ADJ
crl-14483	189	12	backup	backup	NOUN
crl-14483	189	13	are	be	AUX
crl-14483	189	14	needed	need	VERB
crl-14483	189	15	in	in	ADP
crl-14483	189	16	order	order	NOUN
crl-14483	189	17	for	for	SCONJ
crl-14483	189	18	the	the	DET
crl-14483	189	19	information	information	NOUN
crl-14483	189	20	desk	desk	NOUN
crl-14483	189	21	staff	staff	NOUN
crl-14483	189	22	to	to	PART
crl-14483	189	23	perform	perform	VERB
crl-14483	189	24	at	at	ADP
crl-14483	189	25	an	an	DET
crl-14483	189	26	optimum	optimum	ADJ
crl-14483	189	27	level	level	NOUN
crl-14483	189	28	.	.	PUNCT
crl-14483	190	1	their	their	PRON
crl-14483	190	2	success	success	NOUN
crl-14483	190	3	or	or	CCONJ
crl-14483	190	4	accuracy	accuracy	NOUN
crl-14483	190	5	in	in	ADP
crl-14483	190	6	answering	answer	VERB
crl-14483	190	7	questions	question	NOUN
crl-14483	190	8	increases	increase	NOUN
crl-14483	190	9	when	when	SCONJ
crl-14483	190	10	a	a	DET
crl-14483	190	11	reference	reference	NOUN
crl-14483	190	12	librarian	librarian	NOUN
crl-14483	190	13	is	be	AUX
crl-14483	190	14	present	present	ADJ
crl-14483	190	15	at	at	ADP
crl-14483	190	16	the	the	DET
crl-14483	190	17	reference	reference	NOUN
crl-14483	190	18	desk	desk	NOUN
crl-14483	190	19	,	,	PUNCT
crl-14483	190	20	when	when	SCONJ
crl-14483	190	21	the	the	DET
crl-14483	190	22	information	information	NOUN
crl-14483	190	23	desk	desk	NOUN
crl-14483	190	24	is	be	AUX
crl-14483	190	25	double	double	ADV
crl-14483	190	26	staffed	staff	VERB
crl-14483	190	27	,	,	PUNCT
crl-14483	190	28	or	or	CCONJ
crl-14483	190	29	if	if	SCONJ
crl-14483	190	30	the	the	DET
crl-14483	190	31	staff	staff	NOUN
crl-14483	190	32	member	member	NOUN
crl-14483	190	33	asked	ask	VERB
crl-14483	190	34	a	a	DET
crl-14483	190	35	question	question	NOUN
crl-14483	190	36	of	of	ADP
crl-14483	190	37	the	the	DET
crl-14483	190	38	surrogate	surrogate	ADJ
crl-14483	190	39	to	to	PART
crl-14483	190	40	clarify	clarify	VERB
crl-14483	190	41	his	his	PRON
crl-14483	190	42	or	or	CCONJ
crl-14483	190	43	her	her	PRON
crl-14483	190	44	request	request	NOUN
crl-14483	190	45	(	(	PUNCT
crl-14483	190	46	see	see	VERB
crl-14483	190	47	appendix	appendix	PROPN
crl-14483	190	48	for	for	ADP
crl-14483	190	49	statistical	statistical	ADJ
crl-14483	190	50	analysis	analysis	NOUN
crl-14483	190	51	)	)	PUNCT
crl-14483	190	52	.	.	PUNCT
crl-14483	191	1	this	this	DET
crl-14483	191	2	information	information	NOUN
crl-14483	191	3	desk	desk	NOUN
crl-14483	191	4	model	model	NOUN
crl-14483	191	5	is	be	AUX
crl-14483	191	6	least	least	ADV
crl-14483	191	7	effective	effective	ADJ
crl-14483	191	8	in	in	ADP
crl-14483	191	9	handling	handle	VERB
crl-14483	191	10	subject	subject	ADJ
crl-14483	191	11	questions	question	NOUN
crl-14483	191	12	.	.	PUNCT
crl-14483	192	1	as	as	SCONJ
crl-14483	192	2	table	table	NOUN
crl-14483	192	3	2	2	NUM
crl-14483	192	4	indicates	indicate	VERB
crl-14483	192	5	,	,	PUNCT
crl-14483	192	6	53.6	53.6	NUM
crl-14483	192	7	%	%	NOUN
crl-14483	192	8	of	of	ADP
crl-14483	192	9	the	the	DET
crl-14483	192	10	subject	subject	ADJ
crl-14483	192	11	questions	question	NOUN
crl-14483	192	12	were	be	AUX
crl-14483	192	13	not	not	PART
crl-14483	192	14	completely	completely	ADV
crl-14483	192	15	answerable	answerable	ADJ
crl-14483	192	16	at	at	ADP
crl-14483	192	17	the	the	DET
crl-14483	192	18	information	information	NOUN
crl-14483	192	19	desk	desk	NOUN
crl-14483	192	20	because	because	SCONJ
crl-14483	192	21	of	of	ADP
crl-14483	192	22	the	the	DET
crl-14483	192	23	limited	limited	ADJ
crl-14483	192	24	number	number	NOUN
crl-14483	192	25	of	of	ADP
crl-14483	192	26	bibliographical	bibliographical	ADJ
crl-14483	192	27	tools	tool	NOUN
crl-14483	192	28	available	available	ADJ
crl-14483	192	29	there	there	ADV
crl-14483	192	30	.	.	PUNCT
crl-14483	193	1	also	also	ADV
crl-14483	193	2	,	,	PUNCT
crl-14483	193	3	subject	subject	ADJ
crl-14483	193	4	questions	question	NOUN
crl-14483	193	5	tend	tend	VERB
crl-14483	193	6	to	to	PART
crl-14483	193	7	be	be	AUX
crl-14483	193	8	more	more	ADV
crl-14483	193	9	complex	complex	ADJ
crl-14483	193	10	and	and	CCONJ
crl-14483	193	11	require	require	VERB
crl-14483	193	12	greater	great	ADJ
crl-14483	193	13	skill	skill	NOUN
crl-14483	193	14	in	in	ADP
crl-14483	193	15	the	the	DET
crl-14483	193	16	reference	reference	NOUN
crl-14483	193	17	interview	interview	NOUN
crl-14483	193	18	to	to	PART
crl-14483	193	19	encourage	encourage	VERB
crl-14483	193	20	the	the	DET
crl-14483	193	21	patron	patron	NOUN
crl-14483	193	22	to	to	PART
crl-14483	193	23	clarify	clarify	VERB
crl-14483	193	24	better	well	ADV
crl-14483	193	25	his	his	PRON
crl-14483	193	26	or	or	CCONJ
crl-14483	193	27	her	her	PRON
crl-14483	193	28	needs	need	NOUN
crl-14483	193	29	.	.	PUNCT
crl-14483	194	1	murfin	murfin	NOUN
crl-14483	194	2	and	and	CCONJ
crl-14483	194	3	bunge	bunge	NOUN
crl-14483	194	4	's	's	PART
crl-14483	194	5	study	study	NOUN
crl-14483	194	6	similarly	similarly	ADV
crl-14483	194	7	found	find	VERB
crl-14483	194	8	that	that	SCONJ
crl-14483	194	9	paraprofessionals	paraprofessional	NOUN
crl-14483	194	10	were	be	AUX
crl-14483	194	11	''	''	PUNCT
crl-14483	194	12	significantly	significantly	ADV
crl-14483	194	13	less	less	ADV
crl-14483	194	14	successful	successful	ADJ
crl-14483	194	15	than	than	ADP
crl-14483	194	16	professionals	professional	NOUN
crl-14483	194	17	.	.	PUNCT
crl-14483	194	18	.	.	PUNCT
crl-14483	194	19	.	.	PUNCT
crl-14483	195	1	when	when	SCONJ
crl-14483	195	2	a	a	DET
crl-14483	195	3	subject	subject	NOUN
crl-14483	195	4	search	search	NOUN
crl-14483	195	5	in	in	ADP
crl-14483	195	6	the	the	DET
crl-14483	195	7	library	library	NOUN
crl-14483	195	8	catalog	catalog	NOUN
crl-14483	195	9	was	be	AUX
crl-14483	195	10	used	use	VERB
crl-14483	195	11	to	to	PART
crl-14483	195	12	answer	answer	VERB
crl-14483	195	13	the	the	DET
crl-14483	195	14	question	question	NOUN
crl-14483	195	15	.	.	PUNCT
crl-14483	196	1	''	''	PUNCT
crl-14483	197	1	28	28	NUM
crl-14483	197	2	additional	additional	ADJ
crl-14483	197	3	training	training	NOUN
crl-14483	197	4	in	in	ADP
crl-14483	197	5	subject	subject	NOUN
crl-14483	197	6	searching	search	VERB
crl-14483	197	7	and	and	CCONJ
crl-14483	197	8	making	make	VERB
crl-14483	197	9	appropriate	appropriate	ADJ
crl-14483	197	10	referrals	referral	NOUN
crl-14483	197	11	is	be	AUX
crl-14483	197	12	needed	need	VERB
crl-14483	197	13	for	for	SCONJ
crl-14483	197	14	staff	staff	NOUN
crl-14483	197	15	to	to	PART
crl-14483	197	16	deal	deal	VERB
crl-14483	197	17	effectively	effectively	ADV
crl-14483	197	18	with	with	ADP
crl-14483	197	19	these	these	DET
crl-14483	197	20	questions	question	NOUN
crl-14483	197	21	.	.	PUNCT
crl-14483	198	1	it	it	PRON
crl-14483	198	2	is	be	AUX
crl-14483	198	3	questionable	questionable	ADJ
crl-14483	198	4	whether	whether	SCONJ
crl-14483	198	5	the	the	DET
crl-14483	198	6	additional	additional	ADJ
crl-14483	198	7	training	training	NOUN
crl-14483	198	8	needed	need	VERB
crl-14483	198	9	to	to	PART
crl-14483	198	10	bring	bring	VERB
crl-14483	198	11	staff	staff	NOUN
crl-14483	198	12	competencies	competency	NOUN
crl-14483	198	13	to	to	ADP
crl-14483	198	14	a	a	DET
crl-14483	198	15	higher	high	ADJ
crl-14483	198	16	level	level	NOUN
crl-14483	198	17	is	be	AUX
crl-14483	198	18	justifiable	justifiable	ADJ
crl-14483	198	19	.	.	PUNCT
crl-14483	199	1	there	there	PRON
crl-14483	199	2	is	be	VERB
crl-14483	199	3	evidence	evidence	NOUN
crl-14483	199	4	that	that	SCONJ
crl-14483	199	5	a	a	DET
crl-14483	199	6	different	different	ADJ
crl-14483	199	7	model	model	NOUN
crl-14483	199	8	,	,	PUNCT
crl-14483	199	9	wherein	wherein	SCONJ
crl-14483	199	10	the	the	DET
crl-14483	199	11	type	type	NOUN
crl-14483	199	12	of	of	ADP
crl-14483	199	13	questions	question	NOUN
crl-14483	199	14	that	that	PRON
crl-14483	199	15	information	information	NOUN
crl-14483	199	16	desk	desk	NOUN
crl-14483	199	17	staff	staff	NOUN
crl-14483	199	18	attempt	attempt	NOUN
crl-14483	199	19	to	to	PART
crl-14483	199	20	answer	answer	VERB
crl-14483	199	21	is	be	AUX
crl-14483	199	22	more	more	ADV
crl-14483	199	23	restrictive	restrictive	ADJ
crl-14483	199	24	,	,	PUNCT
crl-14483	199	25	may	may	AUX
crl-14483	199	26	be	be	AUX
crl-14483	199	27	more	more	ADV
crl-14483	199	28	effective	effective	ADJ
crl-14483	199	29	or	or	CCONJ
crl-14483	199	30	efficient	efficient	ADJ
crl-14483	199	31	.	.	PUNCT
crl-14483	200	1	murfin	murfin	NOUN
crl-14483	200	2	and	and	CCONJ
crl-14483	200	3	bunge	bunge	NOUN
crl-14483	200	4	's	's	PART
crl-14483	200	5	study	study	NOUN
crl-14483	200	6	suggests	suggest	VERB
crl-14483	200	7	that	that	SCONJ
crl-14483	200	8	paraprofessionals	paraprofessional	NOUN
crl-14483	200	9	who	who	PRON
crl-14483	200	10	handle	handle	VERB
crl-14483	200	11	less	less	ADJ
crl-14483	200	12	complex	complex	ADJ
crl-14483	200	13	questions	question	NOUN
crl-14483	200	14	and	and	CCONJ
crl-14483	200	15	consult	consult	VERB
crl-14483	200	16	other	other	ADJ
crl-14483	200	17	staff	staff	NOUN
crl-14483	200	18	members	member	NOUN
crl-14483	200	19	more	more	ADV
crl-14483	200	20	frequently	frequently	ADV
crl-14483	200	21	are	be	AUX
crl-14483	200	22	more	more	ADV
crl-14483	200	23	effective	effective	ADJ
crl-14483	200	24	.	.	PUNCT
crl-14483	201	1	29	29	NUM
crl-14483	201	2	their	their	PRON
crl-14483	201	3	findings	finding	NOUN
crl-14483	201	4	are	be	AUX
crl-14483	201	5	supported	support	VERB
crl-14483	201	6	by	by	ADP
crl-14483	201	7	this	this	DET
crl-14483	201	8	study	study	NOUN
crl-14483	201	9	,	,	PUNCT
crl-14483	201	10	which	which	PRON
crl-14483	201	11	indicates	indicate	VERB
crl-14483	201	12	that	that	SCONJ
crl-14483	201	13	more	more	ADV
crl-14483	201	14	accurate	accurate	ADJ
crl-14483	201	15	answers	answer	NOUN
crl-14483	201	16	and	and	CCONJ
crl-14483	201	17	referrals	referral	NOUN
crl-14483	201	18	are	be	AUX
crl-14483	201	19	provided	provide	VERB
crl-14483	201	20	when	when	SCONJ
crl-14483	201	21	staff	staff	NOUN
crl-14483	201	22	members	member	NOUN
crl-14483	201	23	are	be	AUX
crl-14483	201	24	available	available	ADJ
crl-14483	201	25	for	for	ADP
crl-14483	201	26	consultation	consultation	NOUN
crl-14483	201	27	.	.	PUNCT
crl-14483	202	1	however	however	ADV
crl-14483	202	2	,	,	PUNCT
crl-14483	202	3	until	until	SCONJ
crl-14483	202	4	we	we	PRON
crl-14483	202	5	know	know	VERB
crl-14483	202	6	what	what	PRON
crl-14483	202	7	training	training	NOUN
crl-14483	202	8	methods	method	NOUN
crl-14483	202	9	work	work	VERB
crl-14483	202	10	,	,	PUNCT
crl-14483	202	11	as	as	ADV
crl-14483	202	12	well	well	ADV
crl-14483	202	13	as	as	ADP
crl-14483	202	14	their	their	PRON
crl-14483	202	15	cost	cost	NOUN
crl-14483	202	16	effectiveness	effectiveness	NOUN
crl-14483	202	17	,	,	PUNCT
crl-14483	202	18	it	it	PRON
crl-14483	202	19	is	be	AUX
crl-14483	202	20	difficult	difficult	ADJ
crl-14483	202	21	to	to	PART
crl-14483	202	22	attempt	attempt	VERB
crl-14483	202	23	to	to	PART
crl-14483	202	24	determine	determine	VERB
crl-14483	202	25	whether	whether	SCONJ
crl-14483	202	26	additional	additional	ADJ
crl-14483	202	27	training	training	NOUN
crl-14483	202	28	or	or	CCONJ
crl-14483	202	29	a	a	DET
crl-14483	202	30	change	change	NOUN
crl-14483	202	31	in	in	ADP
crl-14483	202	32	the	the	DET
crl-14483	202	33	scope	scope	NOUN
crl-14483	202	34	of	of	ADP
crl-14483	202	35	the	the	DET
crl-14483	202	36	questions	question	NOUN
crl-14483	202	37	answered	answer	VERB
crl-14483	202	38	at	at	ADP
crl-14483	202	39	the	the	DET
crl-14483	202	40	desk	desk	NOUN
crl-14483	202	41	is	be	AUX
crl-14483	202	42	more	more	ADV
crl-14483	202	43	appropriate	appropriate	ADJ
crl-14483	202	44	.	.	PUNCT
crl-14483	203	1	referrals	referral	NOUN
crl-14483	203	2	are	be	AUX
crl-14483	203	3	a	a	DET
crl-14483	203	4	very	very	ADV
crl-14483	203	5	important	important	ADJ
crl-14483	203	6	part	part	NOUN
crl-14483	203	7	of	of	ADP
crl-14483	203	8	the	the	DET
crl-14483	203	9	concept	concept	NOUN
crl-14483	203	10	of	of	ADP
crl-14483	203	11	an	an	DET
crl-14483	203	12	information	information	NOUN
crl-14483	203	13	desk	desk	NOUN
crl-14483	203	14	that	that	PRON
crl-14483	203	15	answers	answer	VERB
crl-14483	203	16	only	only	ADV
crl-14483	203	17	certain	certain	ADJ
crl-14483	203	18	types	type	NOUN
crl-14483	203	19	of	of	ADP
crl-14483	203	20	questions	question	NOUN
crl-14483	203	21	.	.	PUNCT
crl-14483	204	1	all	all	DET
crl-14483	204	2	questions	question	NOUN
crl-14483	204	3	not	not	PART
crl-14483	204	4	answered	answer	VERB
crl-14483	204	5	fully	fully	ADV
crl-14483	204	6	should	should	AUX
crl-14483	204	7	be	be	AUX
crl-14483	204	8	referred	refer	VERB
crl-14483	204	9	to	to	ADP
crl-14483	204	10	the	the	DET
crl-14483	204	11	reference	reference	NOUN
crl-14483	204	12	desk	desk	NOUN
crl-14483	204	13	.	.	PUNCT
crl-14483	205	1	if	if	SCONJ
crl-14483	205	2	83.5	83.5	NUM
crl-14483	205	3	%	%	NOUN
crl-14483	205	4	of	of	ADP
crl-14483	205	5	the	the	DET
crl-14483	205	6	questions	question	NOUN
crl-14483	205	7	are	be	AUX
crl-14483	205	8	completely	completely	ADV
crl-14483	205	9	answerable	answerable	ADJ
crl-14483	205	10	,	,	PUNCT
crl-14483	205	11	then	then	ADV
crl-14483	205	12	the	the	DET
crl-14483	205	13	other	other	ADJ
crl-14483	205	14	16.5	16.5	NUM
crl-14483	205	15	%	%	NOUN
crl-14483	205	16	should	should	AUX
crl-14483	205	17	have	have	AUX
crl-14483	205	18	been	be	AUX
crl-14483	205	19	referred	refer	VERB
crl-14483	205	20	.	.	PUNCT
crl-14483	206	1	in	in	ADP
crl-14483	206	2	this	this	DET
crl-14483	206	3	study	study	NOUN
crl-14483	206	4	38	38	NUM
crl-14483	206	5	questions	question	NOUN
crl-14483	206	6	,	,	PUNCT
crl-14483	206	7	or	or	CCONJ
crl-14483	206	8	23	23	NUM
crl-14483	206	9	%	%	NOUN
crl-14483	206	10	,	,	PUNCT
crl-14483	206	11	did	do	AUX
crl-14483	206	12	not	not	PART
crl-14483	206	13	receive	receive	VERB
crl-14483	206	14	appropriate	appropriate	ADJ
crl-14483	206	15	referrals	referral	NOUN
crl-14483	206	16	.	.	PUNCT
crl-14483	207	1	written	write	VERB
crl-14483	207	2	guidelines	guideline	NOUN
crl-14483	207	3	stressing	stress	VERB
crl-14483	207	4	referral	referral	NOUN
crl-14483	207	5	to	to	ADP
crl-14483	207	6	the	the	DET
crl-14483	207	7	reference	reference	NOUN
crl-14483	207	8	desk	desk	NOUN
crl-14483	207	9	appear	appear	VERB
crl-14483	207	10	to	to	PART
crl-14483	207	11	be	be	AUX
crl-14483	207	12	inadequate	inadequate	ADJ
crl-14483	207	13	.	.	PUNCT
crl-14483	208	1	specific	specific	ADJ
crl-14483	208	2	examples	example	NOUN
crl-14483	208	3	and	and	CCONJ
crl-14483	208	4	case	case	NOUN
crl-14483	208	5	studies	study	NOUN
crl-14483	208	6	must	must	AUX
crl-14483	208	7	be	be	AUX
crl-14483	208	8	used	use	VERB
crl-14483	208	9	in	in	ADP
crl-14483	208	10	training	training	NOUN
crl-14483	208	11	to	to	PART
crl-14483	208	12	highlight	highlight	VERB
crl-14483	208	13	the	the	DET
crl-14483	208	14	impor464	impor464	PROPN
crl-14483	208	15	college	college	PROPN
crl-14483	208	16	&	&	CCONJ
crl-14483	208	17	research	research	PROPN
crl-14483	208	18	libraries	librarie	VERB
crl-14483	208	19	tance	tance	NOUN
crl-14483	208	20	of	of	ADP
crl-14483	208	21	follow	follow	NOUN
crl-14483	208	22	-	-	PUNCT
crl-14483	208	23	up	up	ADP
crl-14483	208	24	questions	question	NOUN
crl-14483	208	25	and	and	CCONJ
crl-14483	208	26	referral	referral	NOUN
crl-14483	208	27	.	.	PUNCT
crl-14483	209	1	the	the	DET
crl-14483	209	2	analysis	analysis	NOUN
crl-14483	209	3	found	find	VERB
crl-14483	209	4	that	that	SCONJ
crl-14483	209	5	the	the	DET
crl-14483	209	6	quality	quality	NOUN
crl-14483	209	7	of	of	ADP
crl-14483	209	8	referrals	referral	NOUN
crl-14483	209	9	is	be	AUX
crl-14483	209	10	significant	significant	ADJ
crl-14483	209	11	for	for	ADP
crl-14483	209	12	the	the	DET
crl-14483	209	13	number	number	NOUN
crl-14483	209	14	of	of	ADP
crl-14483	209	15	staff	staff	NOUN
crl-14483	209	16	at	at	ADP
crl-14483	209	17	the	the	DET
crl-14483	209	18	desk	desk	NOUN
crl-14483	209	19	,	,	PUNCT
crl-14483	209	20	the	the	DET
crl-14483	209	21	presence	presence	NOUN
crl-14483	209	22	of	of	ADP
crl-14483	209	23	a	a	DET
crl-14483	209	24	librarian	librarian	NOUN
crl-14483	209	25	,	,	PUNCT
crl-14483	209	26	the	the	DET
crl-14483	209	27	clarification	clarification	NOUN
crl-14483	209	28	of	of	ADP
crl-14483	209	29	the	the	DET
crl-14483	209	30	question	question	NOUN
crl-14483	209	31	,	,	PUNCT
crl-14483	209	32	and	and	CCONJ
crl-14483	209	33	the	the	DET
crl-14483	209	34	level	level	NOUN
crl-14483	209	35	of	of	ADP
crl-14483	209	36	the	the	DET
crl-14483	209	37	staff	staff	NOUN
crl-14483	209	38	member	member	NOUN
crl-14483	209	39	at	at	ADP
crl-14483	209	40	the	the	DET
crl-14483	209	41	desk	desk	NOUN
crl-14483	209	42	(	(	PUNCT
crl-14483	209	43	see	see	VERB
crl-14483	209	44	analysis	analysis	NOUN
crl-14483	209	45	in	in	ADP
crl-14483	209	46	:	:	PUNCT
crl-14483	209	47	appendix	appendix	PROPN
crl-14483	209	48	)	)	PUNCT
crl-14483	209	49	.	.	PUNCT
crl-14483	210	1	the	the	DET
crl-14483	210	2	findings	finding	NOUN
crl-14483	210	3	of	of	ADP
crl-14483	210	4	this	this	DET
crl-14483	210	5	study	study	NOUN
crl-14483	210	6	suggest	suggest	VERB
crl-14483	210	7	that	that	SCONJ
crl-14483	210	8	library	library	PROPN
crl-14483	210	9	technical	technical	ADJ
crl-14483	210	10	assistants	assistant	NOUN
crl-14483	210	11	,	,	PUNCT
crl-14483	210	12	who	who	PRON
crl-14483	210	13	do	do	AUX
crl-14483	210	14	not	not	PART
crl-14483	210	15	attend	attend	VERB
crl-14483	210	16	weekly	weekly	ADJ
crl-14483	210	17	meetings	meeting	NOUN
crl-14483	210	18	and	and	CCONJ
crl-14483	210	19	have	have	VERB
crl-14483	210	20	no	no	DET
crl-14483	210	21	opportunity	opportunity	NOUN
crl-14483	210	22	to	to	PART
crl-14483	210	23	discuss	discuss	VERB
crl-14483	210	24	questions	question	NOUN
crl-14483	210	25	in	in	ADP
crl-14483	210	26	a	a	DET
crl-14483	210	27	methodical	methodical	ADJ
crl-14483	210	28	manner	manner	NOUN
crl-14483	210	29	,	,	PUNCT
crl-14483	210	30	are	be	AUX
crl-14483	210	31	not	not	PART
crl-14483	210	32	getting	get	VERB
crl-14483	210	33	the	the	DET
crl-14483	210	34	training	training	NOUN
crl-14483	210	35	they	they	PRON
crl-14483	210	36	need	need	VERB
crl-14483	210	37	to	to	PART
crl-14483	210	38	make	make	VERB
crl-14483	210	39	appropriate	appropriate	ADJ
crl-14483	210	40	referrals	referral	NOUN
crl-14483	210	41	.	.	PUNCT
crl-14483	211	1	staff	staff	NOUN
crl-14483	211	2	members	member	NOUN
crl-14483	211	3	are	be	AUX
crl-14483	211	4	reluctant	reluctant	ADJ
crl-14483	211	5	to	to	PART
crl-14483	211	6	refer	refer	VERB
crl-14483	211	7	patrons	patron	NOUN
crl-14483	211	8	to	to	ADP
crl-14483	211	9	a	a	DET
crl-14483	211	10	professional	professional	NOUN
crl-14483	211	11	who	who	PRON
crl-14483	211	12	may	may	AUX
crl-14483	211	13	not	not	PART
crl-14483	211	14	be	be	AUX
crl-14483	211	15	immediately	immediately	ADV
crl-14483	211	16	available	available	ADJ
crl-14483	211	17	.	.	PUNCT
crl-14483	212	1	it	it	PRON
crl-14483	212	2	should	should	AUX
crl-14483	212	3	be	be	AUX
crl-14483	212	4	emphasized	emphasize	VERB
crl-14483	212	5	,	,	PUNCT
crl-14483	212	6	however	however	ADV
crl-14483	212	7	,	,	PUNCT
crl-14483	212	8	that	that	SCONJ
crl-14483	212	9	this	this	DET
crl-14483	212	10	step	step	NOUN
crl-14483	212	11	must	must	AUX
crl-14483	212	12	be	be	AUX
crl-14483	212	13	taken	take	VERB
crl-14483	212	14	if	if	SCONJ
crl-14483	212	15	the	the	DET
crl-14483	212	16	patron	patron	NOUN
crl-14483	212	17	is	be	AUX
crl-14483	212	18	to	to	PART
crl-14483	212	19	complete	complete	VERB
crl-14483	212	20	the	the	DET
crl-14483	212	21	transaction	transaction	NOUN
crl-14483	212	22	.	.	PUNCT
crl-14483	213	1	staff	staff	NOUN
crl-14483	213	2	members	member	NOUN
crl-14483	213	3	need	need	VERB
crl-14483	213	4	to	to	PART
crl-14483	213	5	realize	realize	VERB
crl-14483	213	6	that	that	DET
crl-14483	213	7	complete	complete	ADJ
crl-14483	213	8	and	and	CCONJ
crl-14483	213	9	accurate	accurate	ADJ
crl-14483	213	10	information	information	NOUN
crl-14483	213	11	is	be	AUX
crl-14483	213	12	more	more	ADV
crl-14483	213	13	important	important	ADJ
crl-14483	213	14	than	than	ADP
crl-14483	213	15	the	the	DET
crl-14483	213	16	inconvenience	inconvenience	NOUN
crl-14483	213	17	that	that	PRON
crl-14483	213	18	a	a	DET
crl-14483	213	19	delayed	delay	VERB
crl-14483	213	20	referral	referral	NOUN
crl-14483	213	21	creates	create	VERB
crl-14483	213	22	for	for	ADP
crl-14483	213	23	the	the	DET
crl-14483	213	24	patron	patron	NOUN
crl-14483	213	25	.	.	PUNCT
crl-14483	214	1	supervisors	supervisor	NOUN
crl-14483	214	2	of	of	ADP
crl-14483	214	3	information	information	NOUN
crl-14483	214	4	desks	desk	NOUN
crl-14483	214	5	need	need	VERB
crl-14483	214	6	to	to	PART
crl-14483	214	7	establish	establish	VERB
crl-14483	214	8	communication	communication	NOUN
crl-14483	214	9	channels	channel	NOUN
crl-14483	214	10	with	with	ADP
crl-14483	214	11	each	each	DET
crl-14483	214	12	other	other	ADJ
crl-14483	214	13	to	to	PART
crl-14483	214	14	exchange	exchange	VERB
crl-14483	214	15	ideas	idea	NOUN
crl-14483	214	16	and	and	CCONJ
crl-14483	214	17	compare	compare	VERB
crl-14483	214	18	problems	problem	NOUN
crl-14483	214	19	concerning	concern	VERB
crl-14483	214	20	turnover	turnover	NOUN
crl-14483	214	21	and	and	CCONJ
crl-14483	214	22	rejuly	rejuly	ADV
crl-14483	214	23	1989	1989	NUM
crl-14483	214	24	cruitment	cruitment	NOUN
crl-14483	214	25	of	of	ADP
crl-14483	214	26	personnel	personnel	NOUN
crl-14483	214	27	,	,	PUNCT
crl-14483	214	28	staffing	staff	VERB
crl-14483	214	29	patterns	pattern	NOUN
crl-14483	214	30	,	,	PUNCT
crl-14483	214	31	training	training	NOUN
crl-14483	214	32	for	for	ADP
crl-14483	214	33	interpersonal	interpersonal	ADJ
crl-14483	214	34	skills	skill	NOUN
crl-14483	214	35	as	as	ADV
crl-14483	214	36	well	well	ADV
crl-14483	214	37	as	as	ADP
crl-14483	214	38	the	the	DET
crl-14483	214	39	knowledge	knowledge	NOUN
crl-14483	214	40	of	of	ADP
crl-14483	214	41	reference	reference	NOUN
crl-14483	214	42	sources	source	NOUN
crl-14483	214	43	and	and	CCONJ
crl-14483	214	44	tools	tool	NOUN
crl-14483	214	45	,	,	PUNCT
crl-14483	214	46	staff	staff	NOUN
crl-14483	214	47	development	development	NOUN
crl-14483	214	48	,	,	PUNCT
crl-14483	214	49	and	and	CCONJ
crl-14483	214	50	standards	standard	NOUN
crl-14483	214	51	of	of	ADP
crl-14483	214	52	performance	performance	NOUN
crl-14483	214	53	.	.	PUNCT
crl-14483	215	1	the	the	DET
crl-14483	215	2	problems	problem	NOUN
crl-14483	215	3	of	of	ADP
crl-14483	215	4	nonprofessionals	nonprofessional	NOUN
crl-14483	215	5	are	be	AUX
crl-14483	215	6	sometimes	sometimes	ADV
crl-14483	215	7	unique	unique	ADJ
crl-14483	215	8	and	and	CCONJ
crl-14483	215	9	merit	merit	VERB
crl-14483	215	10	separate	separate	ADJ
crl-14483	215	11	consideration	consideration	NOUN
crl-14483	215	12	from	from	ADP
crl-14483	215	13	those	those	PRON
crl-14483	215	14	of	of	ADP
crl-14483	215	15	reference	reference	NOUN
crl-14483	215	16	professionals	professional	NOUN
crl-14483	215	17	.	.	PUNCT
crl-14483	216	1	one	one	NUM
crl-14483	216	2	approach	approach	NOUN
crl-14483	216	3	might	might	AUX
crl-14483	216	4	be	be	AUX
crl-14483	216	5	to	to	PART
crl-14483	216	6	create	create	VERB
crl-14483	216	7	a	a	DET
crl-14483	216	8	discussion	discussion	NOUN
crl-14483	216	9	group	group	NOUN
crl-14483	216	10	on	on	ADP
crl-14483	216	11	information	information	NOUN
crl-14483	216	12	desks	desk	NOUN
crl-14483	216	13	or	or	CCONJ
crl-14483	216	14	nonprofessionals	nonprofessional	NOUN
crl-14483	216	15	in	in	ADP
crl-14483	216	16	reference	reference	NOUN
crl-14483	216	17	service	service	NOUN
crl-14483	216	18	within	within	ADP
crl-14483	216	19	acrl	acrl	ADJ
crl-14483	216	20	or	or	CCONJ
crl-14483	216	21	rasd	rasd	NOUN
crl-14483	216	22	.	.	PUNCT
crl-14483	217	1	by	by	ADP
crl-14483	217	2	sharing	share	VERB
crl-14483	217	3	our	our	PRON
crl-14483	217	4	successes	success	NOUN
crl-14483	217	5	and	and	CCONJ
crl-14483	217	6	failures	failure	NOUN
crl-14483	217	7	,	,	PUNCT
crl-14483	217	8	perhaps	perhaps	ADV
crl-14483	217	9	we	we	PRON
crl-14483	217	10	can	can	AUX
crl-14483	217	11	collectively	collectively	ADV
crl-14483	217	12	improve	improve	VERB
crl-14483	217	13	the	the	DET
crl-14483	217	14	performance	performance	NOUN
crl-14483	217	15	of	of	ADP
crl-14483	217	16	all	all	DET
crl-14483	217	17	staff	staff	NOUN
crl-14483	217	18	at	at	ADP
crl-14483	217	19	information	information	NOUN
crl-14483	217	20	desks	desk	NOUN
crl-14483	217	21	.	.	PUNCT
crl-14483	218	1	this	this	DET
crl-14483	218	2	study	study	NOUN
crl-14483	218	3	has	have	AUX
crl-14483	218	4	shown	show	VERB
crl-14483	218	5	that	that	SCONJ
crl-14483	218	6	nonprofessionals	nonprofessional	NOUN
crl-14483	218	7	at	at	ADP
crl-14483	218	8	an	an	DET
crl-14483	218	9	information	information	NOUN
crl-14483	218	10	desk	desk	NOUN
crl-14483	218	11	can	can	AUX
crl-14483	218	12	provide	provide	VERB
crl-14483	218	13	effective	effective	ADJ
crl-14483	218	14	service	service	NOUN
crl-14483	218	15	to	to	ADP
crl-14483	218	16	library	library	NOUN
crl-14483	218	17	patrons	patron	NOUN
crl-14483	218	18	asking	ask	VERB
crl-14483	218	19	particular	particular	ADJ
crl-14483	218	20	kinds	kind	NOUN
crl-14483	218	21	of	of	ADP
crl-14483	218	22	questions	question	NOUN
crl-14483	218	23	.	.	PUNCT
crl-14483	219	1	now	now	ADV
crl-14483	219	2	that	that	SCONJ
crl-14483	219	3	base	base	NOUN
crl-14483	219	4	-	-	PUNCT
crl-14483	219	5	line	line	NOUN
crl-14483	219	6	job	job	NOUN
crl-14483	219	7	performance	performance	NOUN
crl-14483	219	8	data	datum	NOUN
crl-14483	219	9	has	have	AUX
crl-14483	219	10	been	be	AUX
crl-14483	219	11	gathered	gather	VERB
crl-14483	219	12	,	,	PUNCT
crl-14483	219	13	the	the	DET
crl-14483	219	14	training	training	NOUN
crl-14483	219	15	program	program	NOUN
crl-14483	219	16	can	can	AUX
crl-14483	219	17	be	be	AUX
crl-14483	219	18	changed	change	VERB
crl-14483	219	19	and	and	CCONJ
crl-14483	219	20	tested	test	VERB
crl-14483	219	21	in	in	ADP
crl-14483	219	22	future	future	ADJ
crl-14483	219	23	years	year	NOUN
crl-14483	219	24	to	to	PART
crl-14483	219	25	see	see	VERB
crl-14483	219	26	if	if	SCONJ
crl-14483	219	27	the	the	DET
crl-14483	219	28	cumulative	cumulative	ADJ
crl-14483	219	29	effectiveness	effectiveness	NOUN
crl-14483	219	30	of	of	ADP
crl-14483	219	31	the	the	DET
crl-14483	219	32	information	information	NOUN
crl-14483	219	33	desk	desk	NOUN
crl-14483	219	34	can	can	AUX
crl-14483	219	35	be	be	AUX
crl-14483	219	36	improved	improve	VERB
crl-14483	219	37	.	.	PUNCT
crl-14483	220	1	this	this	DET
crl-14483	220	2	application	application	NOUN
crl-14483	220	3	,	,	PUNCT
crl-14483	220	4	toward	toward	ADP
crl-14483	220	5	''	''	PUNCT
crl-14483	220	6	improving	improve	VERB
crl-14483	220	7	the	the	DET
crl-14483	220	8	quality	quality	NOUN
crl-14483	220	9	of	of	ADP
crl-14483	220	10	reference	reference	NOUN
crl-14483	220	11	service	service	NOUN
crl-14483	220	12	,	,	PUNCT
crl-14483	220	13	''	''	PUNCT
crl-14483	220	14	is	be	AUX
crl-14483	220	15	the	the	DET
crl-14483	220	16	ultimate	ultimate	ADJ
crl-14483	220	17	goal	goal	NOUN
crl-14483	220	18	of	of	ADP
crl-14483	220	19	this	this	DET
crl-14483	220	20	study	study	NOUN
crl-14483	220	21	.	.	PUNCT
crl-14483	221	1	30	30	NUM
crl-14483	221	2	references	reference	NOUN
crl-14483	221	3	and	and	CCONJ
crl-14483	221	4	notes	note	NOUN
crl-14483	221	5	1	1	NUM
crl-14483	221	6	.	.	PROPN
crl-14483	221	7	laura	laura	PROPN
crl-14483	221	8	m.	m.	PROPN
crl-14483	221	9	boyer	boyer	PROPN
crl-14483	221	10	and	and	CCONJ
crl-14483	221	11	william	william	PROPN
crl-14483	221	12	c.	c.	PROPN
crl-14483	221	13	theimer	theimer	PROPN
crl-14483	221	14	,	,	PUNCT
crl-14483	221	15	jr	jr	PROPN
crl-14483	221	16	.	.	PROPN
crl-14483	221	17	,	,	PUNCT
crl-14483	221	18	quote	quote	INTJ
crl-14483	221	19	a	a	DET
crl-14483	221	20	canadian	canadian	ADJ
crl-14483	221	21	library	library	NOUN
crl-14483	221	22	administrator	administrator	NOUN
crl-14483	221	23	as	as	ADP
crl-14483	221	24	saying	say	VERB
crl-14483	221	25	that	that	SCONJ
crl-14483	221	26	85	85	NUM
crl-14483	221	27	%	%	NOUN
crl-14483	221	28	of	of	ADP
crl-14483	221	29	reference	reference	NOUN
crl-14483	221	30	questions	question	NOUN
crl-14483	221	31	can	can	AUX
crl-14483	221	32	be	be	AUX
crl-14483	221	33	answered	answer	VERB
crl-14483	221	34	by	by	ADP
crl-14483	221	35	nonprofessional	nonprofessional	ADJ
crl-14483	221	36	staff	staff	NOUN
crl-14483	221	37	in	in	ADP
crl-14483	221	38	"	"	PUNCT
crl-14483	221	39	the	the	DET
crl-14483	221	40	use	use	NOUN
crl-14483	221	41	and	and	CCONJ
crl-14483	221	42	training	training	NOUN
crl-14483	221	43	of	of	ADP
crl-14483	221	44	nonprofessional	nonprofessional	ADJ
crl-14483	221	45	personnel	personnel	NOUN
crl-14483	221	46	at	at	ADP
crl-14483	221	47	reference	reference	NOUN
crl-14483	221	48	desks	desk	NOUN
crl-14483	221	49	in	in	ADP
crl-14483	221	50	selected	select	VERB
crl-14483	221	51	college	college	NOUN
crl-14483	221	52	and	and	CCONJ
crl-14483	221	53	university	university	NOUN
crl-14483	221	54	libraries	library	NOUN
crl-14483	221	55	,	,	PUNCT
crl-14483	221	56	''	''	PUNCT
crl-14483	221	57	college	college	NOUN
crl-14483	221	58	&	&	CCONJ
crl-14483	221	59	research	research	PROPN
crl-14483	221	60	libraries	library	NOUN
crl-14483	221	61	,	,	PUNCT
crl-14483	221	62	36:193	36:193	NUM
crl-14483	221	63	(	(	PUNCT
crl-14483	221	64	may	may	PROPN
crl-14483	221	65	1975	1975	NUM
crl-14483	221	66	)	)	PUNCT
crl-14483	221	67	;	;	PUNCT
crl-14483	221	68	and	and	CCONJ
crl-14483	221	69	jeffry	jeffry	PROPN
crl-14483	221	70	w.	w.	PROPN
crl-14483	221	71	st	st	PROPN
crl-14483	221	72	.	.	PROPN
crl-14483	221	73	clair	clair	PROPN
crl-14483	221	74	and	and	CCONJ
crl-14483	221	75	rao	rao	PROPN
crl-14483	221	76	aluri	aluri	PROPN
crl-14483	221	77	,	,	PUNCT
crl-14483	221	78	in	in	ADP
crl-14483	221	79	"	"	PUNCT
crl-14483	221	80	staffing	staff	VERB
crl-14483	221	81	the	the	DET
crl-14483	221	82	reference	reference	NOUN
crl-14483	221	83	desk	desk	NOUN
crl-14483	221	84	:	:	PUNCT
crl-14483	221	85	professionals	professional	NOUN
crl-14483	221	86	or	or	CCONJ
crl-14483	221	87	nonprofessionals	nonprofessional	NOUN
crl-14483	221	88	,	,	PUNCT
crl-14483	221	89	"	"	PUNCT
crl-14483	221	90	journal	journal	NOUN
crl-14483	221	91	of	of	ADP
crl-14483	221	92	academic	academic	ADJ
crl-14483	221	93	librarianship	librarianship	NOUN
crl-14483	221	94	3:149	3:149	NUM
crl-14483	221	95	-	-	SYM
crl-14483	221	96	53	53	NUM
crl-14483	221	97	ouly	ouly	ADV
crl-14483	221	98	1977	1977	NUM
crl-14483	221	99	)	)	PUNCT
crl-14483	221	100	,	,	PUNCT
crl-14483	221	101	analyzed	analyze	VERB
crl-14483	221	102	questions	question	NOUN
crl-14483	221	103	asked	ask	VERB
crl-14483	221	104	at	at	ADP
crl-14483	221	105	a	a	DET
crl-14483	221	106	reference	reference	NOUN
crl-14483	221	107	desk	desk	NOUN
crl-14483	221	108	and	and	CCONJ
crl-14483	221	109	found	find	VERB
crl-14483	221	110	that	that	SCONJ
crl-14483	221	111	62.1	62.1	NUM
crl-14483	221	112	%	%	NOUN
crl-14483	221	113	were	be	AUX
crl-14483	221	114	directional	directional	ADJ
crl-14483	221	115	or	or	CCONJ
crl-14483	221	116	instructional	instructional	ADJ
crl-14483	221	117	,	,	PUNCT
crl-14483	221	118	and	and	CCONJ
crl-14483	221	119	an	an	DET
crl-14483	221	120	additional17	additional17	ADJ
crl-14483	221	121	.	.	PUNCT
crl-14483	222	1	9	9	NUM
crl-14483	222	2	%	%	NOUN
crl-14483	222	3	were	be	AUX
crl-14483	222	4	ready	ready	ADJ
crl-14483	222	5	reference	reference	NOUN
crl-14483	222	6	,	,	PUNCT
crl-14483	222	7	card	card	NOUN
crl-14483	222	8	catalog	catalog	NOUN
crl-14483	222	9	book	book	NOUN
crl-14483	222	10	checks	check	NOUN
crl-14483	222	11	,	,	PUNCT
crl-14483	222	12	and	and	CCONJ
crl-14483	222	13	simple	simple	ADJ
crl-14483	222	14	movie	movie	NOUN
crl-14483	222	15	or	or	CCONJ
crl-14483	222	16	book	book	NOUN
crl-14483	222	17	review	review	NOUN
crl-14483	222	18	requests	request	NOUN
crl-14483	222	19	,	,	PUNCT
crl-14483	222	20	which	which	PRON
crl-14483	222	21	could	could	AUX
crl-14483	222	22	also	also	ADV
crl-14483	222	23	be	be	AUX
crl-14483	222	24	handled	handle	VERB
crl-14483	222	25	by	by	ADP
crl-14483	222	26	a	a	DET
crl-14483	222	27	"	"	PUNCT
crl-14483	222	28	nonprofessional	nonprofessional	ADJ
crl-14483	222	29	who	who	PRON
crl-14483	222	30	has	have	AUX
crl-14483	222	31	participated	participate	VERB
crl-14483	222	32	in	in	ADP
crl-14483	222	33	a	a	DET
crl-14483	222	34	well	well	ADV
crl-14483	222	35	-	-	PUNCT
crl-14483	222	36	conducted	conduct	VERB
crl-14483	222	37	reference	reference	NOUN
crl-14483	222	38	orientation	orientation	NOUN
crl-14483	222	39	program	program	NOUN
crl-14483	222	40	.	.	PUNCT
crl-14483	222	41	"	"	PUNCT
crl-14483	223	1	2	2	X
crl-14483	223	2	.	.	PROPN
crl-14483	223	3	boyer	boyer	PROPN
crl-14483	223	4	and	and	CCONJ
crl-14483	223	5	theimer	theimer	PROPN
crl-14483	223	6	,	,	PUNCT
crl-14483	223	7	"	"	PUNCT
crl-14483	223	8	the	the	DET
crl-14483	223	9	use	use	NOUN
crl-14483	223	10	and	and	CCONJ
crl-14483	223	11	training	training	NOUN
crl-14483	223	12	of	of	ADP
crl-14483	223	13	nonprofessional	nonprofessional	ADJ
crl-14483	223	14	personnel	personnel	NOUN
crl-14483	223	15	,	,	PUNCT
crl-14483	223	16	"	"	PUNCT
crl-14483	223	17	p.197	p.197	NOUN
crl-14483	223	18	,	,	PUNCT
crl-14483	223	19	and	and	CCONJ
crl-14483	223	20	martin	martin	PROPN
crl-14483	223	21	p.	p.	PROPN
crl-14483	223	22	courtois	courtois	NOUN
crl-14483	223	23	and	and	CCONJ
crl-14483	223	24	lori	lori	PROPN
crl-14483	223	25	a.	a.	PROPN
crl-14483	223	26	goetsch	goetsch	PROPN
crl-14483	223	27	,	,	PUNCT
crl-14483	223	28	''	''	PUNCT
crl-14483	223	29	use	use	NOUN
crl-14483	223	30	of	of	ADP
crl-14483	223	31	nonprofessionals	nonprofessional	NOUN
crl-14483	223	32	at	at	ADP
crl-14483	223	33	reference	reference	NOUN
crl-14483	223	34	desks	desk	NOUN
crl-14483	223	35	,	,	PUNCT
crl-14483	223	36	''	''	PUNCT
crl-14483	223	37	college	college	PROPN
crl-14483	223	38	&	&	CCONJ
crl-14483	223	39	research	research	PROPN
crl-14483	223	40	libraries	librarie	VERB
crl-14483	223	41	45:389	45:389	NUM
crl-14483	223	42	(	(	PUNCT
crl-14483	223	43	sept	sept	PROPN
crl-14483	223	44	.	.	PROPN
crl-14483	223	45	1984	1984	NUM
crl-14483	223	46	)	)	PUNCT
crl-14483	223	47	.	.	PUNCT
crl-14483	224	1	3	3	X
crl-14483	224	2	.	.	X
crl-14483	224	3	more	more	ADJ
crl-14483	224	4	information	information	NOUN
crl-14483	224	5	about	about	ADP
crl-14483	224	6	the	the	DET
crl-14483	224	7	training	training	NOUN
crl-14483	224	8	program	program	NOUN
crl-14483	224	9	is	be	AUX
crl-14483	224	10	available	available	ADJ
crl-14483	224	11	in	in	ADP
crl-14483	224	12	beth	beth	PROPN
crl-14483	224	13	s.	s.	PROPN
crl-14483	224	14	woodard	woodard	PROPN
crl-14483	224	15	and	and	CCONJ
crl-14483	224	16	sharon	sharon	PROPN
crl-14483	224	17	j.	j.	PROPN
crl-14483	224	18	van	van	PROPN
crl-14483	224	19	der	der	PROPN
crl-14483	224	20	laan	laan	PROPN
crl-14483	224	21	,	,	PUNCT
crl-14483	224	22	"	"	PUNCT
crl-14483	224	23	training	training	NOUN
crl-14483	224	24	preprofessionals	preprofessional	NOUN
crl-14483	224	25	for	for	ADP
crl-14483	224	26	reference	reference	NOUN
crl-14483	224	27	service	service	NOUN
crl-14483	224	28	,	,	PUNCT
crl-14483	224	29	"	"	PUNCT
crl-14483	224	30	reference	reference	NOUN
crl-14483	224	31	librarian	librarian	PROPN
crl-14483	224	32	16:233	16:233	NUM
crl-14483	224	33	-	-	SYM
crl-14483	224	34	54	54	NUM
crl-14483	224	35	(	(	PUNCT
crl-14483	224	36	winter	winter	NOUN
crl-14483	224	37	1986/1987	1986/1987	NUM
crl-14483	224	38	)	)	PUNCT
crl-14483	224	39	.	.	PUNCT
crl-14483	225	1	4	4	X
crl-14483	225	2	.	.	PROPN
crl-14483	225	3	beth	beth	PROPN
crl-14483	225	4	j.	j.	PROPN
crl-14483	225	5	shapiro	shapiro	PROPN
crl-14483	225	6	,	,	PUNCT
crl-14483	225	7	"	"	PUNCT
crl-14483	225	8	trying	try	VERB
crl-14483	225	9	to	to	PART
crl-14483	225	10	fix	fix	VERB
crl-14483	225	11	what	what	PRON
crl-14483	225	12	's	be	AUX
crl-14483	225	13	wrong	wrong	ADJ
crl-14483	225	14	with	with	ADP
crl-14483	225	15	reference	reference	NOUN
crl-14483	225	16	,	,	PUNCT
crl-14483	225	17	"	"	PUNCT
crl-14483	225	18	jour)ial	jour)ial	NOUN
crl-14483	225	19	of	of	ADP
crl-14483	225	20	academic	academic	ADJ
crl-14483	225	21	librarianship	librarianship	NOUN
crl-14483	225	22	13:289	13:289	NUM
crl-14483	225	23	(	(	PUNCT
crl-14483	225	24	nov	nov	INTJ
crl-14483	225	25	.	.	PUNCT
crl-14483	225	26	1987	1987	NUM
crl-14483	225	27	)	)	PUNCT
crl-14483	225	28	.	.	PUNCT
crl-14483	226	1	\	\	PROPN
crl-14483	226	2	5	5	X
crl-14483	226	3	.	.	X
crl-14483	226	4	shapiro	shapiro	PROPN
crl-14483	226	5	,	,	PUNCT
crl-14483	226	6	"	"	PUNCT
crl-14483	226	7	trying	try	VERB
crl-14483	226	8	to	to	PART
crl-14483	226	9	fix	fix	VERB
crl-14483	226	10	what	what	PRON
crl-14483	226	11	's	be	AUX
crl-14483	226	12	wrong	wrong	ADJ
crl-14483	226	13	with	with	ADP
crl-14483	226	14	reference	reference	NOUN
crl-14483	226	15	,	,	PUNCT
crl-14483	226	16	"	"	PUNCT
crl-14483	226	17	p.289	p.289	VERB
crl-14483	226	18	.	.	PUNCT
crl-14483	227	1	6	6	X
crl-14483	227	2	.	.	PROPN
crl-14483	227	3	charles	charles	PROPN
crl-14483	227	4	r.	r.	PROPN
crl-14483	227	5	mcclure	mcclure	PROPN
crl-14483	227	6	and	and	CCONJ
crl-14483	227	7	peter	peter	PROPN
crl-14483	227	8	heron	heron	PROPN
crl-14483	227	9	,	,	PUNCT
crl-14483	227	10	"	"	PUNCT
crl-14483	227	11	unobtrusive	unobtrusive	ADJ
crl-14483	227	12	testing	testing	NOUN
crl-14483	227	13	and	and	CCONJ
crl-14483	227	14	the	the	DET
crl-14483	227	15	role	role	NOUN
crl-14483	227	16	of	of	ADP
crl-14483	227	17	library	library	NOUN
crl-14483	227	18	management	management	NOUN
crl-14483	227	19	,	,	PUNCT
crl-14483	227	20	"	"	PUNCT
crl-14483	227	21	reference	reference	NOUN
crl-14483	227	22	librarian	librarian	PROPN
crl-14483	227	23	18:83	18:83	NUM
crl-14483	227	24	(	(	PUNCT
crl-14483	227	25	summer	summer	NOUN
crl-14483	227	26	1987	1987	NUM
crl-14483	227	27	)	)	PUNCT
crl-14483	227	28	.	.	PUNCT
crl-14483	228	1	7	7	X
crl-14483	228	2	.	.	X
crl-14483	228	3	mcclure	mcclure	NOUN
crl-14483	228	4	and	and	CCONJ
crl-14483	228	5	hernon	hernon	PROPN
crl-14483	228	6	,	,	PUNCT
crl-14483	228	7	"	"	PUNCT
crl-14483	228	8	unobtrusive	unobtrusive	ADJ
crl-14483	228	9	testing	testing	NOUN
crl-14483	228	10	,	,	PUNCT
crl-14483	228	11	"	"	PUNCT
crl-14483	228	12	p.77	p.77	PROPN
crl-14483	228	13	.	.	NOUN
crl-14483	229	1	8	8	X
crl-14483	229	2	.	.	PUNCT
crl-14483	229	3	see	see	VERB
crl-14483	229	4	the	the	DET
crl-14483	229	5	following	following	NOUN
crl-14483	229	6	for	for	ADP
crl-14483	229	7	reviews	review	NOUN
crl-14483	229	8	of	of	ADP
crl-14483	229	9	reference	reference	NOUN
crl-14483	229	10	service	service	NOUN
crl-14483	229	11	evaluation	evaluation	NOUN
crl-14483	229	12	:	:	PUNCT
crl-14483	229	13	elizabeth	elizabeth	PROPN
crl-14483	229	14	opal	opal	PROPN
crl-14483	229	15	stone	stone	PROPN
crl-14483	229	16	,	,	PUNCT
crl-14483	229	17	"	"	PUNCT
crl-14483	229	18	methods	method	NOUN
crl-14483	229	19	of	of	ADP
crl-14483	229	20	evaluating	evaluate	VERB
crl-14483	229	21	reference	reference	NOUN
crl-14483	229	22	service	service	NOUN
crl-14483	229	23	,	,	PUNCT
crl-14483	229	24	"	"	PUNCT
crl-14483	229	25	library	library	NOUN
crl-14483	229	26	journal67:296	journal67:296	PROPN
crl-14483	229	27	-	-	PUNCT
crl-14483	229	28	98	98	NUM
crl-14483	229	29	(	(	PUNCT
crl-14483	229	30	april1	april1	PROPN
crl-14483	229	31	,	,	PUNCT
crl-14483	229	32	1942	1942	NUM
crl-14483	229	33	)	)	PUNCT
crl-14483	229	34	;	;	PUNCT
crl-14483	229	35	samuel	samuel	PROPN
crl-14483	229	36	rothstein	rothstein	PROPN
crl-14483	229	37	,	,	PUNCT
crl-14483	229	38	'	'	PUNCT
crl-14483	229	39	measurement	measurement	NOUN
crl-14483	229	40	and	and	CCONJ
crl-14483	229	41	evaluation	evaluation	NOUN
crl-14483	229	42	of	of	ADP
crl-14483	229	43	reference	reference	NOUN
crl-14483	229	44	service	service	NOUN
crl-14483	229	45	,	,	PUNCT
crl-14483	229	46	"	"	PUNCT
crl-14483	229	47	library	library	NOUN
crl-14483	229	48	trends	trend	NOUN
crl-14483	229	49	12:456	12:456	NUM
crl-14483	229	50	-	-	SYM
crl-14483	229	51	72	72	NUM
crl-14483	229	52	oanuary	oanuary	ADJ
crl-14483	229	53	1964	1964	NUM
crl-14483	229	54	)	)	PUNCT
crl-14483	229	55	;	;	PUNCT
crl-14483	229	56	terry	terry	PROPN
crl-14483	229	57	l.	l.	PROPN
crl-14483	229	58	weech	weech	PROPN
crl-14483	229	59	,	,	PUNCT
crl-14483	229	60	"	"	PUNCT
crl-14483	229	61	evaluation	evaluation	NOUN
crl-14483	229	62	of	of	ADP
crl-14483	229	63	adult	adult	NOUN
crl-14483	229	64	reference	reference	NOUN
crl-14483	229	65	service	service	NOUN
crl-14483	229	66	,	,	PUNCT
crl-14483	229	67	"	"	PUNCT
crl-14483	229	68	library	library	NOUN
crl-14483	229	69	trends	trend	VERB
crl-14483	229	70	22:315	22:315	NUM
crl-14483	229	71	-	-	SYM
crl-14483	229	72	35	35	NUM
crl-14483	229	73	oanuary	oanuary	ADJ
crl-14483	229	74	1974	1974	NUM
crl-14483	229	75	)	)	PUNCT
crl-14483	229	76	;	;	PUNCT
crl-14483	229	77	f.	f.	PROPN
crl-14483	229	78	wilfred	wilfred	PROPN
crl-14483	229	79	lancaster	lancaster	PROPN
crl-14483	229	80	,	,	PUNCT
crl-14483	229	81	the	the	DET
crl-14483	229	82	measurement	measurement	NOUN
crl-14483	229	83	and	and	CCONJ
crl-14483	229	84	evaluation	evaluation	NOUN
crl-14483	229	85	of	of	ADP
crl-14483	229	86	library	library	NOUN
crl-14483	229	87	services	service	NOUN
crl-14483	229	88	(	(	PUNCT
crl-14483	229	89	washington	washington	PROPN
crl-14483	229	90	,	,	PUNCT
crl-14483	229	91	d.c	d.c	PROPN
crl-14483	229	92	.	.	PROPN
crl-14483	229	93	:	:	PUNCT
crl-14483	229	94	information	information	NOUN
crl-14483	229	95	resources	resource	NOUN
crl-14483	229	96	press	press	PROPN
crl-14483	229	97	,	,	PUNCT
crl-14483	229	98	1977	1977	NUM
crl-14483	229	99	)	)	PUNCT
crl-14483	229	100	,	,	PUNCT
crl-14483	229	101	p	p	NOUN
crl-14483	229	102	.73	.73	NUM
crl-14483	229	103	-	-	SYM
crl-14483	229	104	136	136	NUM
crl-14483	229	105	;	;	PUNCT
crl-14483	229	106	rosemary	rosemary	ADJ
crl-14483	229	107	ruhig	ruhig	PROPN
crl-14483	229	108	dumont	dumont	PROPN
crl-14483	229	109	and	and	CCONJ
crl-14483	229	110	paul	paul	PROPN
crl-14483	229	111	f.	f.	PROPN
crl-14483	229	112	dumont	dumont	PROPN
crl-14483	229	113	,	,	PUNCT
crl-14483	229	114	"	"	PUNCT
crl-14483	229	115	measurthe	measurthe	ADJ
crl-14483	229	116	effectiveness	effectiveness	NOUN
crl-14483	229	117	of	of	ADP
crl-14483	229	118	an	an	DET
crl-14483	229	119	information	information	NOUN
crl-14483	229	120	desk	desk	NOUN
crl-14483	229	121	465	465	NUM
crl-14483	229	122	ing	ing	PROPN
crl-14483	229	123	library	library	NOUN
crl-14483	229	124	effectiveness	effectiveness	NOUN
crl-14483	229	125	,	,	PUNCT
crl-14483	229	126	a	a	DET
crl-14483	229	127	review	review	NOUN
crl-14483	229	128	and	and	CCONJ
crl-14483	229	129	an	an	DET
crl-14483	229	130	assessment	assessment	NOUN
crl-14483	229	131	,	,	PUNCT
crl-14483	229	132	"	"	PUNCT
crl-14483	229	133	advances	advance	VERB
crl-14483	229	134	in	in	ADP
crl-14483	229	135	librarianship	librarianship	NOUN
crl-14483	229	136	9:104	9:104	PROPN
crl-14483	229	137	-	-	SYM
crl-14483	229	138	41	41	NUM
crl-14483	229	139	(	(	PUNCT
crl-14483	229	140	1979	1979	NUM
crl-14483	229	141	)	)	PUNCT
crl-14483	229	142	;	;	PUNCT
crl-14483	229	143	ronald	ronald	PROPN
crl-14483	229	144	r.	r.	PROPN
crl-14483	229	145	powell	powell	PROPN
crl-14483	229	146	,	,	PUNCT
crl-14483	229	147	"	"	PUNCT
crl-14483	229	148	reference	reference	NOUN
crl-14483	229	149	effectiveness	effectiveness	NOUN
crl-14483	229	150	:	:	PUNCT
crl-14483	229	151	a	a	DET
crl-14483	229	152	review	review	NOUN
crl-14483	229	153	of	of	ADP
crl-14483	229	154	research	research	NOUN
crl-14483	229	155	,	,	PUNCT
crl-14483	229	156	"	"	PUNCT
crl-14483	229	157	library	library	NOUN
crl-14483	229	158	and	and	CCONJ
crl-14483	229	159	infonnation	infonnation	VERB
crl-14483	229	160	science	science	NOUN
crl-14483	229	161	research	research	NOUN
crl-14483	229	162	6:3	6:3	NUM
crl-14483	229	163	-	-	SYM
crl-14483	229	164	19	19	NUM
crl-14483	229	165	(	(	PUNCT
crl-14483	229	166	1984	1984	NUM
crl-14483	229	167	)	)	PUNCT
crl-14483	229	168	;	;	PUNCT
crl-14483	229	169	marilyn	marilyn	PROPN
crl-14483	229	170	vonseggern	vonseggern	PROPN
crl-14483	229	171	,	,	PUNCT
crl-14483	229	172	"	"	PUNCT
crl-14483	229	173	assessment	assessment	NOUN
crl-14483	229	174	of	of	ADP
crl-14483	229	175	reference	reference	NOUN
crl-14483	229	176	services	service	NOUN
crl-14483	229	177	,	,	PUNCT
crl-14483	229	178	"	"	PUNCT
crl-14483	229	179	rq	rq	VERB
crl-14483	229	180	26:487	26:487	NUM
crl-14483	229	181	-	-	SYM
crl-14483	229	182	96	96	NUM
crl-14483	229	183	(	(	PUNCT
crl-14483	229	184	summer	summer	NOUN
crl-14483	229	185	1987	1987	NUM
crl-14483	229	186	)	)	PUNCT
crl-14483	229	187	;	;	PUNCT
crl-14483	229	188	and	and	CCONJ
crl-14483	229	189	frances	france	VERB
crl-14483	229	190	benham	benham	PROPN
crl-14483	229	191	and	and	CCONJ
crl-14483	229	192	ronald	ronald	PROPN
crl-14483	229	193	r.	r.	PROPN
crl-14483	229	194	powell	powell	PROPN
crl-14483	229	195	,	,	PUNCT
crl-14483	229	196	success	success	NOUN
crl-14483	229	197	in	in	ADP
crl-14483	229	198	answering	answer	VERB
crl-14483	229	199	reference	reference	NOUN
crl-14483	229	200	questions	question	NOUN
crl-14483	229	201	:	:	PUNCT
crl-14483	229	202	two	two	NUM
crl-14483	229	203	studies	study	NOUN
crl-14483	229	204	(	(	PUNCT
crl-14483	229	205	metuchen	metuchen	PROPN
crl-14483	229	206	,	,	PUNCT
crl-14483	229	207	n.j	n.j	PROPN
crl-14483	229	208	.	.	PROPN
crl-14483	229	209	:	:	PUNCT
crl-14483	229	210	scarecrow	scarecrow	PROPN
crl-14483	229	211	,	,	PUNCT
crl-14483	229	212	1987	1987	NUM
crl-14483	229	213	)	)	PUNCT
crl-14483	229	214	,	,	PUNCT
crl-14483	229	215	p.26	p.26	PROPN
crl-14483	229	216	-	-	SYM
crl-14483	229	217	34	34	NUM
crl-14483	229	218	,	,	PUNCT
crl-14483	229	219	159	159	NUM
crl-14483	229	220	-	-	SYM
crl-14483	229	221	75	75	NUM
crl-14483	229	222	.	.	NUM
crl-14483	229	223	1	1	NUM
crl-14483	229	224	9	9	NUM
crl-14483	229	225	.	.	PROPN
crl-14483	229	226	charles	charles	PROPN
crl-14483	229	227	a.	a.	PROPN
crl-14483	229	228	bunge	bunge	PROPN
crl-14483	229	229	,	,	PUNCT
crl-14483	229	230	"	"	PUNCT
crl-14483	229	231	approaches	approach	NOUN
crl-14483	229	232	to	to	ADP
crl-14483	229	233	the	the	DET
crl-14483	229	234	evaluation	evaluation	NOUN
crl-14483	229	235	of	of	ADP
crl-14483	229	236	reference	reference	NOUN
crl-14483	229	237	services	service	NOUN
crl-14483	229	238	,	,	PUNCT
crl-14483	229	239	"	"	PUNCT
crl-14483	229	240	in	in	ADP
crl-14483	229	241	evaluation	evaluation	NOUN
crl-14483	229	242	and	and	CCONJ
crl-14483	229	243	scientific	scientific	ADJ
crl-14483	229	244	measurement	measurement	NOUN
crl-14483	229	245	of	of	ADP
crl-14483	229	246	libraries	library	NOUN
crl-14483	229	247	and	and	CCONJ
crl-14483	229	248	infonnation	infonnation	NOUN
crl-14483	229	249	centres	centre	NOUN
crl-14483	229	250	,	,	PUNCT
crl-14483	229	251	ed	ed	NOUN
crl-14483	229	252	.	.	PUNCT
crl-14483	230	1	f.	f.	PROPN
crl-14483	230	2	w.	w.	PROPN
crl-14483	230	3	lancaster	lancaster	PROPN
crl-14483	230	4	and	and	CCONJ
crl-14483	230	5	c.	c.	PROPN
crl-14483	230	6	w.	w.	PROPN
crl-14483	230	7	cleverdon	cleverdon	PROPN
crl-14483	230	8	(	(	PUNCT
crl-14483	230	9	leyden	leyden	PROPN
crl-14483	230	10	:	:	PUNCT
crl-14483	230	11	nordhoff	nordhoff	PROPN
crl-14483	230	12	,	,	PUNCT
crl-14483	230	13	1977	1977	NUM
crl-14483	230	14	)	)	PUNCT
crl-14483	230	15	,	,	PUNCT
crl-14483	230	16	p.42	p.42	PROPN
crl-14483	230	17	.	.	PROPN
crl-14483	231	1	10	10	NUM
crl-14483	231	2	.	.	PUNCT
crl-14483	231	3	a.	a.	PROPN
crl-14483	231	4	c.	c.	PROPN
crl-14483	231	5	hamblin	hamblin	PROPN
crl-14483	231	6	,	,	PUNCT
crl-14483	231	7	evaluation	evaluation	NOUN
crl-14483	231	8	and	and	CCONJ
crl-14483	231	9	control	control	NOUN
crl-14483	231	10	of	of	ADP
crl-14483	231	11	training	training	NOUN
crl-14483	231	12	(	(	PUNCT
crl-14483	231	13	london	london	PROPN
crl-14483	231	14	:	:	PUNCT
crl-14483	231	15	mcgraw	mcgraw	NOUN
crl-14483	231	16	-	-	PUNCT
crl-14483	231	17	hill	hill	NOUN
crl-14483	231	18	,	,	PUNCT
crl-14483	231	19	1974	1974	NUM
crl-14483	231	20	)	)	PUNCT
crl-14483	231	21	,	,	PUNCT
crl-14483	231	22	p.46	p.46	PROPN
crl-14483	231	23	-	-	PROPN
crl-14483	231	24	73	73	NUM
crl-14483	231	25	,	,	PUNCT
crl-14483	231	26	111	111	NUM
crl-14483	231	27	-	-	SYM
crl-14483	231	28	63	63	NUM
crl-14483	231	29	.	.	PUNCT
crl-14483	232	1	11	11	NUM
crl-14483	232	2	.	.	PUNCT
crl-14483	232	3	marjorie	marjorie	PROPN
crl-14483	232	4	murfin	murfin	PROPN
crl-14483	232	5	and	and	CCONJ
crl-14483	232	6	charles	charles	PROPN
crl-14483	232	7	bunge	bunge	NOUN
crl-14483	232	8	,	,	PUNCT
crl-14483	232	9	in	in	ADP
crl-14483	232	10	"	"	PUNCT
crl-14483	232	11	evaluating	evaluate	VERB
crl-14483	232	12	reference	reference	NOUN
crl-14483	232	13	service	service	NOUN
crl-14483	232	14	from	from	ADP
crl-14483	232	15	the	the	DET
crl-14483	232	16	patron	patron	NOUN
crl-14483	232	17	point	point	NOUN
crl-14483	232	18	of	of	ADP
crl-14483	232	19	view	view	NOUN
crl-14483	232	20	:	:	PUNCT
crl-14483	232	21	some	some	DET
crl-14483	232	22	interim	interim	ADJ
crl-14483	232	23	national	national	ADJ
crl-14483	232	24	survey	survey	NOUN
crl-14483	232	25	results	result	NOUN
crl-14483	232	26	,	,	PUNCT
crl-14483	232	27	"	"	PUNCT
crl-14483	232	28	reference	reference	NOUN
crl-14483	232	29	librarian	librarian	PROPN
crl-14483	232	30	11:175	11:175	PROPN
crl-14483	232	31	-	-	PUNCT
crl-14483	232	32	82	82	NUM
crl-14483	232	33	(	(	PUNCT
crl-14483	232	34	fall	fall	NOUN
crl-14483	232	35	/	/	SYM
crl-14483	232	36	winter	winter	NOUN
crl-14483	232	37	1984	1984	NUM
crl-14483	232	38	)	)	PUNCT
crl-14483	232	39	,	,	PUNCT
crl-14483	232	40	provide	provide	VERB
crl-14483	232	41	preliminary	preliminary	ADJ
crl-14483	232	42	results	result	NOUN
crl-14483	232	43	of	of	ADP
crl-14483	232	44	a	a	DET
crl-14483	232	45	survey	survey	NOUN
crl-14483	232	46	in	in	ADP
crl-14483	232	47	which	which	PRON
crl-14483	232	48	patrons	patron	NOUN
crl-14483	232	49	reported	report	VERB
crl-14483	232	50	when	when	SCONJ
crl-14483	232	51	they	they	PRON
crl-14483	232	52	found	find	VERB
crl-14483	232	53	exactly	exactly	ADV
crl-14483	232	54	what	what	PRON
crl-14483	232	55	they	they	PRON
crl-14483	232	56	wanted	want	VERB
crl-14483	232	57	,	,	PUNCT
crl-14483	232	58	which	which	PRON
crl-14483	232	59	was	be	AUX
crl-14483	232	60	compared	compare	VERB
crl-14483	232	61	with	with	ADP
crl-14483	232	62	the	the	DET
crl-14483	232	63	size	size	NOUN
crl-14483	232	64	of	of	ADP
crl-14483	232	65	library	library	NOUN
crl-14483	232	66	,	,	PUNCT
crl-14483	232	67	amount	amount	NOUN
crl-14483	232	68	of	of	ADP
crl-14483	232	69	time	time	NOUN
crl-14483	232	70	spent	spend	VERB
crl-14483	232	71	,	,	PUNCT
crl-14483	232	72	the	the	DET
crl-14483	232	73	staff	staff	NOUN
crl-14483	232	74	member	member	NOUN
crl-14483	232	75	's	's	PART
crl-14483	232	76	report	report	NOUN
crl-14483	232	77	of	of	ADP
crl-14483	232	78	being	be	AUX
crl-14483	232	79	busy	busy	ADJ
crl-14483	232	80	,	,	PUNCT
crl-14483	232	81	the	the	DET
crl-14483	232	82	practice	practice	NOUN
crl-14483	232	83	of	of	ADP
crl-14483	232	84	merely	merely	ADV
crl-14483	232	85	directing	direct	VERB
crl-14483	232	86	or	or	CCONJ
crl-14483	232	87	actually	actually	ADV
crl-14483	232	88	helping	help	VERB
crl-14483	232	89	to	to	PART
crl-14483	232	90	conduct	conduct	VERB
crl-14483	232	91	the	the	DET
crl-14483	232	92	search	search	NOUN
crl-14483	232	93	,	,	PUNCT
crl-14483	232	94	and	and	CCONJ
crl-14483	232	95	the	the	DET
crl-14483	232	96	level	level	NOUN
crl-14483	232	97	of	of	ADP
crl-14483	232	98	the	the	DET
crl-14483	232	99	staff	staff	NOUN
crl-14483	232	100	member	member	NOUN
crl-14483	232	101	-	-	PUNCT
crl-14483	232	102	professional	professional	ADJ
crl-14483	232	103	or	or	CCONJ
crl-14483	232	104	nonprofessional	nonprofessional	ADJ
crl-14483	232	105	.	.	PUNCT
crl-14483	233	1	12	12	NUM
crl-14483	233	2	.	.	PUNCT
crl-14483	234	1	hamblin	hamblin	PROPN
crl-14483	234	2	,	,	PUNCT
crl-14483	234	3	p.70	p.70	PROPN
crl-14483	234	4	.	.	PUNCT
crl-14483	235	1	13	13	NUM
crl-14483	235	2	.	.	PUNCT
crl-14483	236	1	terry	terry	PROPN
crl-14483	236	2	l.	l.	PROPN
crl-14483	236	3	weech	weech	PROPN
crl-14483	236	4	and	and	CCONJ
crl-14483	236	5	herbert	herbert	PROPN
crl-14483	236	6	goldhor	goldhor	PROPN
crl-14483	236	7	,	,	PUNCT
crl-14483	236	8	"	"	PUNCT
crl-14483	236	9	obtrusive	obtrusive	ADJ
crl-14483	236	10	versus	versus	ADP
crl-14483	236	11	unobtrusive	unobtrusive	ADJ
crl-14483	236	12	evaluation	evaluation	NOUN
crl-14483	236	13	of	of	ADP
crl-14483	236	14	reference	reference	NOUN
crl-14483	236	15	service	service	NOUN
crl-14483	236	16	in	in	ADP
crl-14483	236	17	five	five	NUM
crl-14483	236	18	illinois	illinois	PROPN
crl-14483	236	19	public	public	ADJ
crl-14483	236	20	libraries	library	NOUN
crl-14483	236	21	:	:	PUNCT
crl-14483	236	22	a	a	DET
crl-14483	236	23	pilot	pilot	NOUN
crl-14483	236	24	study	study	NOUN
crl-14483	236	25	,	,	PUNCT
crl-14483	236	26	"	"	PUNCT
crl-14483	236	27	library	library	NOUN
crl-14483	236	28	quarterly	quarterly	ADJ
crl-14483	236	29	52:317	52:317	NUM
crl-14483	236	30	(	(	PUNCT
crl-14483	236	31	oct	oct	PROPN
crl-14483	236	32	.	.	PROPN
crl-14483	236	33	1982	1982	NUM
crl-14483	236	34	)	)	PUNCT
crl-14483	236	35	.	.	PUNCT
crl-14483	237	1	14	14	NUM
crl-14483	237	2	.	.	PUNCT
crl-14483	237	3	see	see	VERB
crl-14483	237	4	the	the	DET
crl-14483	237	5	following	following	NOUN
crl-14483	237	6	for	for	ADP
crl-14483	237	7	discussion	discussion	NOUN
crl-14483	237	8	of	of	ADP
crl-14483	237	9	the	the	DET
crl-14483	237	10	use	use	NOUN
crl-14483	237	11	of	of	ADP
crl-14483	237	12	unobtrusive	unobtrusive	ADJ
crl-14483	237	13	methodology	methodology	NOUN
crl-14483	237	14	and	and	CCONJ
crl-14483	237	15	its	its	PRON
crl-14483	237	16	application	application	NOUN
crl-14483	237	17	in	in	ADP
crl-14483	237	18	libraries	library	NOUN
crl-14483	237	19	:	:	PUNCT
crl-14483	237	20	terry	terry	PROPN
crl-14483	237	21	l.	l.	PROPN
crl-14483	237	22	weech	weech	PROPN
crl-14483	237	23	,	,	PUNCT
crl-14483	237	24	"	"	PUNCT
crl-14483	237	25	evaluation	evaluation	NOUN
crl-14483	237	26	of	of	ADP
crl-14483	237	27	adult	adult	NOUN
crl-14483	237	28	reference	reference	NOUN
crl-14483	237	29	service	service	NOUN
crl-14483	237	30	,	,	PUNCT
crl-14483	237	31	"	"	PUNCT
crl-14483	237	32	p.326	p.326	NOUN
crl-14483	237	33	-	-	PUNCT
crl-14483	237	34	29	29	NUM
crl-14483	237	35	;	;	PUNCT
crl-14483	237	36	f.	f.	PROPN
crl-14483	237	37	wilfred	wilfred	PROPN
crl-14483	237	38	lancaster	lancaster	PROPN
crl-14483	237	39	,	,	PUNCT
crl-14483	237	40	the	the	DET
crl-14483	237	41	measurement	measurement	NOUN
crl-14483	237	42	and	and	CCONJ
crl-14483	237	43	evaluation	evaluation	NOUN
crl-14483	237	44	of	of	ADP
crl-14483	237	45	library	library	NOUN
crl-14483	237	46	services	service	NOUN
crl-14483	237	47	(	(	PUNCT
crl-14483	237	48	washington	washington	PROPN
crl-14483	237	49	,	,	PUNCT
crl-14483	237	50	d.c	d.c	PROPN
crl-14483	237	51	.	.	PROPN
crl-14483	237	52	:	:	PUNCT
crl-14483	237	53	information	information	NOUN
crl-14483	237	54	resources	resource	NOUN
crl-14483	237	55	press	press	PROPN
crl-14483	237	56	,	,	PUNCT
crl-14483	237	57	1977	1977	NUM
crl-14483	237	58	)	)	PUNCT
crl-14483	237	59	,	,	PUNCT
crl-14483	237	60	p.91	p.91	NOUN
crl-14483	237	61	-	-	SYM
crl-14483	237	62	109	109	NUM
crl-14483	237	63	;	;	PUNCT
crl-14483	237	64	marcia	marcia	PROPN
crl-14483	237	65	j.	j.	PROPN
crl-14483	237	66	myers	myers	PROPN
crl-14483	237	67	,	,	PUNCT
crl-14483	237	68	"	"	PUNCT
crl-14483	237	69	the	the	DET
crl-14483	237	70	effectiveness	effectiveness	NOUN
crl-14483	237	71	of	of	ADP
crl-14483	237	72	telephone	telephone	NOUN
crl-14483	237	73	reference	reference	NOUN
crl-14483	237	74	/	/	SYM
crl-14483	237	75	information	information	NOUN
crl-14483	237	76	services	service	NOUN
crl-14483	237	77	in	in	ADP
crl-14483	237	78	academic	academic	ADJ
crl-14483	237	79	libraries	library	NOUN
crl-14483	237	80	in	in	ADP
crl-14483	237	81	the	the	DET
crl-14483	237	82	southeast	southeast	NOUN
crl-14483	237	83	,	,	PUNCT
crl-14483	237	84	''	''	PUNCT
crl-14483	237	85	(	(	PUNCT
crl-14483	237	86	ph.d	ph.d	PROPN
crl-14483	237	87	.	.	PUNCT
crl-14483	238	1	dissertation	dissertation	NOUN
crl-14483	238	2	,	,	PUNCT
crl-14483	238	3	florida	florida	PROPN
crl-14483	238	4	state	state	PROPN
crl-14483	238	5	university	university	PROPN
crl-14483	238	6	,	,	PUNCT
crl-14483	238	7	1979	1979	NUM
crl-14483	238	8	)	)	PUNCT
crl-14483	238	9	,	,	PUNCT
crl-14483	238	10	p.10	p.10	NOUN
crl-14483	238	11	-	-	SYM
crl-14483	238	12	28	28	NUM
crl-14483	238	13	;	;	PUNCT
crl-14483	238	14	alvin	alvin	PROPN
crl-14483	238	15	m.	m.	NOUN
crl-14483	238	16	schrader	schrader	NOUN
crl-14483	238	17	,	,	PUNCT
crl-14483	238	18	"	"	PUNCT
crl-14483	238	19	performance	performance	NOUN
crl-14483	238	20	standards	standard	NOUN
crl-14483	238	21	for	for	ADP
crl-14483	238	22	accuracy	accuracy	NOUN
crl-14483	238	23	in	in	ADP
crl-14483	238	24	reference	reference	NOUN
crl-14483	238	25	and	and	CCONJ
crl-14483	238	26	information	information	NOUN
crl-14483	238	27	services	service	NOUN
crl-14483	238	28	:	:	PUNCT
crl-14483	238	29	the	the	DET
crl-14483	238	30	impact	impact	NOUN
crl-14483	238	31	of	of	ADP
crl-14483	238	32	unobtrusive	unobtrusive	ADJ
crl-14483	238	33	measurement	measurement	NOUN
crl-14483	238	34	methodology	methodology	NOUN
crl-14483	238	35	,	,	PUNCT
crl-14483	238	36	"	"	PUNCT
crl-14483	238	37	reference	reference	NOUN
crl-14483	238	38	librarian	librarian	PROPN
crl-14483	238	39	11:197	11:197	PROPN
crl-14483	238	40	-	-	SYM
crl-14483	238	41	214	214	NUM
crl-14483	238	42	(	(	PUNCT
crl-14483	238	43	fall	fall	NOUN
crl-14483	238	44	/	/	SYM
crl-14483	238	45	winter	winter	NOUN
crl-14483	238	46	1984	1984	NUM
crl-14483	238	47	)	)	PUNCT
crl-14483	238	48	;	;	PUNCT
crl-14483	238	49	charles	charles	PROPN
crl-14483	238	50	r.	r.	PROPN
crl-14483	238	51	mcclure	mcclure	PROPN
crl-14483	238	52	and	and	CCONJ
crl-14483	238	53	peter	peter	PROPN
crl-14483	238	54	hernon	hernon	PROPN
crl-14483	238	55	,	,	PUNCT
crl-14483	238	56	improving	improve	VERB
crl-14483	238	57	the	the	DET
crl-14483	238	58	quality	quality	NOUN
crl-14483	238	59	of	of	ADP
crl-14483	238	60	reference	reference	NOUN
crl-14483	238	61	service	service	NOUN
crl-14483	238	62	for	for	ADP
crl-14483	238	63	government	government	NOUN
crl-14483	238	64	publications	publication	NOUN
crl-14483	238	65	,	,	PUNCT
crl-14483	238	66	ala	ala	PROPN
crl-14483	238	67	studies	study	NOUN
crl-14483	238	68	in	in	ADP
crl-14483	238	69	librarianship	librarianship	NOUN
crl-14483	238	70	no.10	no.10	PROPN
crl-14483	238	71	(	(	PUNCT
crl-14483	238	72	chicago	chicago	PROPN
crl-14483	238	73	:	:	PUNCT
crl-14483	238	74	american	american	PROPN
crl-14483	238	75	library	library	PROPN
crl-14483	238	76	assn	assn	PROPN
crl-14483	238	77	.	.	PUNCT
crl-14483	238	78	,	,	PUNCT
crl-14483	238	79	1983	1983	NUM
crl-14483	238	80	)	)	PUNCT
crl-14483	238	81	,	,	PUNCT
crl-14483	238	82	p.11	p.11	PROPN
crl-14483	238	83	-	-	PROPN
crl-14483	238	84	16	16	NUM
crl-14483	238	85	;	;	PUNCT
crl-14483	238	86	peter	peter	PROPN
crl-14483	238	87	hernon	hernon	PROPN
crl-14483	238	88	and	and	CCONJ
crl-14483	238	89	charles	charles	PROPN
crl-14483	238	90	r.	r.	PROPN
crl-14483	238	91	mcclure	mcclure	PROPN
crl-14483	238	92	,	,	PUNCT
crl-14483	238	93	unobtrusive	unobtrusive	ADJ
crl-14483	238	94	testing	testing	NOUN
crl-14483	238	95	and	and	CCONJ
crl-14483	238	96	library	library	NOUN
crl-14483	238	97	reference	reference	NOUN
crl-14483	238	98	services	service	NOUN
crl-14483	238	99	(	(	PUNCT
crl-14483	238	100	norwood	norwood	PROPN
crl-14483	238	101	,	,	PUNCT
crl-14483	238	102	n.j	n.j	PROPN
crl-14483	238	103	.	.	PROPN
crl-14483	238	104	:	:	PUNCT
crl-14483	238	105	ablex	ablex	PROPN
crl-14483	238	106	,	,	PUNCT
crl-14483	238	107	1987	1987	NUM
crl-14483	238	108	)	)	PUNCT
crl-14483	238	109	,	,	PUNCT
crl-14483	238	110	p.1	p.1	NOUN
crl-14483	238	111	-	-	PUNCT
crl-14483	238	112	25	25	NUM
crl-14483	238	113	.	.	NUM
crl-14483	239	1	15	15	NUM
crl-14483	239	2	.	.	PUNCT
crl-14483	239	3	geraldine	geraldine	PROPN
crl-14483	239	4	b.	b.	PROPN
crl-14483	239	5	king	king	PROPN
crl-14483	239	6	and	and	CCONJ
crl-14483	239	7	l.	l.	PROPN
crl-14483	239	8	rachel	rachel	PROPN
crl-14483	239	9	berry	berry	PROPN
crl-14483	239	10	,	,	PUNCT
crl-14483	239	11	"	"	PUNCT
crl-14483	239	12	evaluation	evaluation	NOUN
crl-14483	239	13	of	of	ADP
crl-14483	239	14	the	the	DET
crl-14483	239	15	university	university	PROPN
crl-14483	239	16	of	of	ADP
crl-14483	239	17	minnesota	minnesota	PROPN
crl-14483	239	18	libraries	librarie	VERB
crl-14483	239	19	reference	reference	NOUN
crl-14483	239	20	department	department	NOUN
crl-14483	239	21	telephone	telephone	NOUN
crl-14483	239	22	information	information	NOUN
crl-14483	239	23	service	service	NOUN
crl-14483	239	24	,	,	PUNCT
crl-14483	239	25	pilot	pilot	NOUN
crl-14483	239	26	study	study	NOUN
crl-14483	239	27	,	,	PUNCT
crl-14483	239	28	"	"	PUNCT
crl-14483	239	29	(	(	PUNCT
crl-14483	239	30	minneapolis	minneapolis	PROPN
crl-14483	239	31	:	:	PUNCT
crl-14483	239	32	university	university	PROPN
crl-14483	239	33	of	of	ADP
crl-14483	239	34	minnesota	minnesota	PROPN
crl-14483	239	35	library	library	PROPN
crl-14483	239	36	school	school	PROPN
crl-14483	239	37	;	;	PUNCT
crl-14483	239	38	arlington	arlington	PROPN
crl-14483	239	39	,	,	PUNCT
crl-14483	239	40	va	va	PROPN
crl-14483	239	41	.	.	PROPN
crl-14483	239	42	:	:	PUNCT
crl-14483	240	1	eric	eric	PROPN
crl-14483	240	2	document	document	PROPN
crl-14483	240	3	reproduction	reproduction	PROPN
crl-14483	240	4	service	service	NOUN
crl-14483	240	5	,	,	PUNCT
crl-14483	240	6	ed	ed	NOUN
crl-14483	240	7	077	077	NUM
crl-14483	240	8	517	517	NUM
crl-14483	240	9	,	,	PUNCT
crl-14483	240	10	1973	1973	NUM
crl-14483	240	11	)	)	PUNCT
crl-14483	240	12	;	;	PUNCT
crl-14483	240	13	marcia	marcia	PROPN
crl-14483	240	14	j.	j.	PROPN
crl-14483	240	15	myers	myers	PROPN
crl-14483	240	16	,	,	PUNCT
crl-14483	240	17	''	''	PUNCT
crl-14483	240	18	the	the	DET
crl-14483	240	19	accuracy	accuracy	NOUN
crl-14483	240	20	of	of	ADP
crl-14483	240	21	telephone	telephone	NOUN
crl-14483	240	22	reference	reference	NOUN
crl-14483	240	23	services	service	NOUN
crl-14483	240	24	in	in	ADP
crl-14483	240	25	the	the	DET
crl-14483	240	26	southeast	southeast	NOUN
crl-14483	240	27	:	:	PUNCT
crl-14483	240	28	a	a	DET
crl-14483	240	29	case	case	NOUN
crl-14483	240	30	for	for	ADP
crl-14483	240	31	quantitative	quantitative	ADJ
crl-14483	240	32	standards	standard	NOUN
crl-14483	240	33	,	,	PUNCT
crl-14483	240	34	''	''	PUNCT
crl-14483	240	35	in	in	ADP
crl-14483	240	36	library	library	PROPN
crl-14483	240	37	effectiveness	effectiveness	NOUN
crl-14483	240	38	:	:	PUNCT
crl-14483	240	39	a	a	DET
crl-14483	240	40	state	state	NOUN
crl-14483	240	41	of	of	ADP
crl-14483	240	42	the	the	DET
crl-14483	240	43	art	art	NOUN
crl-14483	240	44	(	(	PUNCT
crl-14483	240	45	chicago	chicago	PROPN
crl-14483	240	46	:	:	PUNCT
crl-14483	240	47	american	american	PROPN
crl-14483	240	48	library	library	PROPN
crl-14483	240	49	assn	assn	PROPN
crl-14483	240	50	.	.	PUNCT
crl-14483	240	51	,	,	PUNCT
crl-14483	240	52	1980	1980	NUM
crl-14483	240	53	)	)	PUNCT
crl-14483	240	54	,	,	PUNCT
crl-14483	240	55	p.220	p.220	NOUN
crl-14483	240	56	-	-	SYM
crl-14483	240	57	31	31	NUM
crl-14483	240	58	;	;	PUNCT
crl-14483	240	59	janine	janine	PROPN
crl-14483	240	60	schmidt	schmidt	NOUN
crl-14483	240	61	,	,	PUNCT
crl-14483	240	62	"	"	PUNCT
crl-14483	240	63	evaluation	evaluation	NOUN
crl-14483	240	64	of	of	ADP
crl-14483	240	65	reference	reference	NOUN
crl-14483	240	66	service	service	NOUN
crl-14483	240	67	in	in	ADP
crl-14483	240	68	college	college	NOUN
crl-14483	240	69	libraries	library	NOUN
crl-14483	240	70	in	in	ADP
crl-14483	240	71	new	new	ADJ
crl-14483	240	72	south	south	ADJ
crl-14483	240	73	wales	wale	NOUN
crl-14483	240	74	,	,	PUNCT
crl-14483	240	75	australia	australia	PROPN
crl-14483	240	76	,	,	PUNCT
crl-14483	240	77	''	''	PUNCT
crl-14483	240	78	in	in	ADP
crl-14483	240	79	library	library	PROPN
crl-14483	240	80	effectiveness	effectiveness	NOUN
crl-14483	240	81	,	,	PUNCT
crl-14483	240	82	a	a	DET
crl-14483	240	83	state	state	NOUN
crl-14483	240	84	of	of	ADP
crl-14483	240	85	the	the	DET
crl-14483	240	86	art	art	NOUN
crl-14483	240	87	(	(	PUNCT
crl-14483	240	88	chicago	chicago	PROPN
crl-14483	240	89	:	:	PUNCT
crl-14483	240	90	american	american	PROPN
crl-14483	240	91	library	library	PROPN
crl-14483	240	92	assn	assn	PROPN
crl-14483	240	93	.	.	PUNCT
crl-14483	240	94	,	,	PUNCT
crl-14483	240	95	1980	1980	NUM
crl-14483	240	96	)	)	PUNCT
crl-14483	240	97	,	,	PUNCT
crl-14483	240	98	p.265	p.265	NOUN
crl-14483	240	99	-	-	SYM
crl-14483	240	100	94	94	NUM
crl-14483	240	101	;	;	PUNCT
crl-14483	240	102	janine	janine	PROPN
crl-14483	240	103	schmidt	schmidt	PROPN
crl-14483	240	104	,	,	PUNCT
crl-14483	240	105	"	"	PUNCT
crl-14483	240	106	reference	reference	NOUN
crl-14483	240	107	performance	performance	NOUN
crl-14483	240	108	in	in	ADP
crl-14483	240	109	college	college	NOUN
crl-14483	240	110	libraries	library	NOUN
crl-14483	240	111	,	,	PUNCT
crl-14483	240	112	"	"	PUNCT
crl-14483	240	113	australian	australian	ADJ
crl-14483	240	114	academic	academic	ADJ
crl-14483	240	115	and	and	CCONJ
crl-14483	240	116	research	research	NOUN
crl-14483	240	117	libraries	librarie	VERB
crl-14483	240	118	11:87	11:87	NUM
crl-14483	240	119	-	-	SYM
crl-14483	240	120	95	95	NUM
crl-14483	240	121	oune	oune	NOUN
crl-14483	240	122	1980	1980	NUM
crl-14483	240	123	)	)	PUNCT
crl-14483	240	124	;	;	PUNCT
crl-14483	240	125	jassim	jassim	PROPN
crl-14483	240	126	m.	m.	PROPN
crl-14483	240	127	jirjees	jirjees	PROPN
crl-14483	240	128	,	,	PUNCT
crl-14483	240	129	"	"	PUNCT
crl-14483	240	130	the	the	DET
crl-14483	240	131	accuracy	accuracy	NOUN
crl-14483	240	132	of	of	ADP
crl-14483	240	133	selected	select	VERB
crl-14483	240	134	northeastern	northeastern	ADJ
crl-14483	240	135	college	college	PROPN
crl-14483	240	136	library	library	NOUN
crl-14483	240	137	reference	reference	NOUN
crl-14483	240	138	/	/	SYM
crl-14483	240	139	information	information	NOUN
crl-14483	240	140	telephone	telephone	NOUN
crl-14483	240	141	services	service	NOUN
crl-14483	240	142	in	in	ADP
crl-14483	240	143	responding	respond	VERB
crl-14483	240	144	to	to	ADP
crl-14483	240	145	factual	factual	ADJ
crl-14483	240	146	inquiries	inquiry	NOUN
crl-14483	240	147	,	,	PUNCT
crl-14483	240	148	''	''	PUNCT
crl-14483	240	149	(	(	PUNCT
crl-14483	240	150	ph.d	ph.d	PROPN
crl-14483	240	151	.	.	PUNCT
crl-14483	240	152	dissertation	dissertation	NOUN
crl-14483	240	153	,	,	PUNCT
crl-14483	240	154	rutgers	rutger	VERB
crl-14483	240	155	university	university	NOUN
crl-14483	240	156	,	,	PUNCT
crl-14483	240	157	1981	1981	NUM
crl-14483	240	158	)	)	PUNCT
crl-14483	240	159	;	;	PUNCT
crl-14483	240	160	the	the	DET
crl-14483	240	161	myers	myers	PROPN
crl-14483	240	162	and	and	CCONJ
crl-14483	240	163	jirjees	jirjees	PROPN
crl-14483	240	164	studies	study	NOUN
crl-14483	240	165	are	be	AUX
crl-14483	240	166	also	also	ADV
crl-14483	240	167	reported	report	VERB
crl-14483	240	168	in	in	ADP
crl-14483	240	169	marcia	marcia	PROPN
crl-14483	240	170	j.	j.	PROPN
crl-14483	240	171	myers	myers	PROPN
crl-14483	240	172	and	and	CCONJ
crl-14483	240	173	jassim	jassim	PROPN
crl-14483	240	174	m.	m.	PROPN
crl-14483	240	175	jirjees	jirjees	PROPN
crl-14483	240	176	,	,	PUNCT
crl-14483	240	177	the	the	DET
crl-14483	240	178	accuracy	accuracy	NOUN
crl-14483	240	179	of	of	ADP
crl-14483	240	180	telephone	telephone	NOUN
crl-14483	240	181	reference	reference	NOUN
crl-14483	240	182	/	/	SYM
crl-14483	240	183	information	information	NOUN
crl-14483	240	184	services	service	NOUN
crl-14483	240	185	in	in	ADP
crl-14483	240	186	academic	academic	ADJ
crl-14483	240	187	libraries	library	NOUN
crl-14483	240	188	:	:	PUNCT
crl-14483	240	189	two	two	NUM
crl-14483	240	190	studies	study	NOUN
crl-14483	240	191	(	(	PUNCT
crl-14483	240	192	metuchen	metuchen	PROPN
crl-14483	240	193	,	,	PUNCT
crl-14483	240	194	n.j	n.j	PROPN
crl-14483	240	195	.	.	PROPN
crl-14483	240	196	:	:	PUNCT
crl-14483	240	197	scarecrow	scarecrow	PROPN
crl-14483	240	198	,	,	PUNCT
crl-14483	240	199	1983	1983	NUM
crl-14483	240	200	)	)	PUNCT
crl-14483	240	201	;	;	PUNCT
crl-14483	240	202	mcclure	mcclure	NOUN
crl-14483	240	203	and	and	CCONJ
crl-14483	240	204	hernon	hernon	NOUN
crl-14483	240	205	,	,	PUNCT
crl-14483	240	206	improving	improve	VERB
crl-14483	240	207	the	the	DET
crl-14483	240	208	quality	quality	NOUN
crl-14483	240	209	of	of	ADP
crl-14483	240	210	reference	reference	NOUN
crl-14483	240	211	service	service	NOUN
crl-14483	240	212	for	for	ADP
crl-14483	240	213	government	government	NOUN
crl-14483	240	214	publications	publication	NOUN
crl-14483	240	215	;	;	PUNCT
crl-14483	240	216	peter	peter	PROPN
crl-14483	240	217	hernon	hernon	PROPN
crl-14483	240	218	and	and	CCONJ
crl-14483	240	219	charles	charles	PROPN
crl-14483	240	220	r.	r.	PROPN
crl-14483	240	221	mcclure	mcclure	PROPN
crl-14483	240	222	,	,	PUNCT
crl-14483	240	223	"	"	PUNCT
crl-14483	240	224	unobtrusive	unobtrusive	ADJ
crl-14483	240	225	testing	testing	NOUN
crl-14483	240	226	:	:	PUNCT
crl-14483	240	227	the	the	DET
crl-14483	240	228	55	55	NUM
crl-14483	240	229	percent	percent	NOUN
crl-14483	240	230	rule	rule	NOUN
crl-14483	240	231	,	,	PUNCT
crl-14483	240	232	library	library	NOUN
crl-14483	240	233	]	]	PUNCT
crl-14483	240	234	ournal111:37	ournal111:37	PROPN
crl-14483	240	235	-	-	SYM
crl-14483	240	236	41	41	NUM
crl-14483	240	237	(	(	PUNCT
crl-14483	240	238	april	april	PROPN
crl-14483	240	239	15	15	NUM
crl-14483	240	240	,	,	PUNCT
crl-14483	240	241	1986	1986	NUM
crl-14483	240	242	)	)	PUNCT
crl-14483	240	243	;	;	PUNCT
crl-14483	240	244	peter	peter	PROPN
crl-14483	240	245	hernon	hernon	PROPN
crl-14483	240	246	and	and	CCONJ
crl-14483	240	247	charles	charles	PROPN
crl-14483	240	248	r.	r.	PROPN
crl-14483	240	249	mcclure	mcclure	PROPN
crl-14483	240	250	,	,	PUNCT
crl-14483	240	251	"	"	PUNCT
crl-14483	240	252	the	the	DET
crl-14483	240	253	quality	quality	NOUN
crl-14483	240	254	of	of	ADP
crl-14483	240	255	academic	academic	ADJ
crl-14483	240	256	and	and	CCONJ
crl-14483	240	257	public	public	ADJ
crl-14483	240	258	library	library	NOUN
crl-14483	240	259	reference	reference	NOUN
crl-14483	240	260	service	service	NOUN
crl-14483	240	261	provided	provide	VERB
crl-14483	240	262	for	for	ADP
crl-14483	240	263	ntis	ntis	NOUN
crl-14483	240	264	products	product	NOUN
crl-14483	240	265	and	and	CCONJ
crl-14483	240	266	services	service	NOUN
crl-14483	240	267	:	:	PUNCT
crl-14483	240	268	unobtrusive	unobtrusive	ADJ
crl-14483	240	269	test	test	NOUN
crl-14483	240	270	results	result	NOUN
crl-14483	240	271	,	,	PUNCT
crl-14483	240	272	"	"	PUNCT
crl-14483	240	273	government	government	NOUN
crl-14483	240	274	infonnation	infonnation	VERB
crl-14483	240	275	quarterly	quarterly	ADJ
crl-14483	240	276	3:117	3:117	NUM
crl-14483	240	277	-	-	SYM
crl-14483	240	278	32	32	NUM
crl-14483	240	279	(	(	PUNCT
crl-14483	240	280	may	may	AUX
crl-14483	240	281	1986	1986	NUM
crl-14483	240	282	)	)	PUNCT
crl-14483	240	283	;	;	PUNCT
crl-14483	240	284	charles	charles	PROPN
crl-14483	240	285	r.	r.	PROPN
crl-14483	240	286	mcclure	mcclure	PROPN
crl-14483	240	287	,	,	PUNCT
crl-14483	240	288	linking	link	VERB
crl-14483	240	289	the	the	DET
crl-14483	240	290	u.s	u.s	PROPN
crl-14483	240	291	.	.	PROPN
crl-14483	240	292	national	national	PROPN
crl-14483	240	293	technical	technical	ADJ
crl-14483	240	294	infonnation	infonnation	NOUN
crl-14483	240	295	service	service	NOUN
crl-14483	240	296	with	with	ADP
crl-14483	240	297	academic	academic	ADJ
crl-14483	240	298	and	and	CCONJ
crl-14483	240	299	public	public	ADJ
crl-14483	240	300	libraries	library	NOUN
crl-14483	240	301	(	(	PUNCT
crl-14483	240	302	norwood	norwood	NOUN
crl-14483	240	303	,	,	PUNCT
crl-14483	240	304	n.j	n.j	PROPN
crl-14483	240	305	.	.	PROPN
crl-14483	240	306	:	:	PUNCT
crl-14483	240	307	ablex	ablex	PROPN
crl-14483	240	308	,	,	PUNCT
crl-14483	240	309	1986	1986	NUM
crl-14483	240	310	)	)	PUNCT
crl-14483	240	311	;	;	PUNCT
crl-14483	240	312	hernon	hernon	PROPN
crl-14483	240	313	and	and	CCONJ
crl-14483	240	314	mcclure	mcclure	NOUN
crl-14483	240	315	,	,	PUNCT
crl-14483	240	316	unobtrusive	unobtrusive	ADJ
crl-14483	240	317	testing	testing	NOUN
crl-14483	240	318	and	and	CCONJ
crl-14483	240	319	library	library	NOUN
crl-14483	240	320	reference	reference	NOUN
crl-14483	240	321	service	service	PROPN
crl-14483	240	322	.	.	PUNCT
crl-14483	241	1	16	16	NUM
crl-14483	241	2	.	.	PUNCT
crl-14483	242	1	hernon	hernon	PROPN
crl-14483	242	2	and	and	CCONJ
crl-14483	242	3	mcclure	mcclure	NOUN
crl-14483	242	4	,	,	PUNCT
crl-14483	242	5	"	"	PUNCT
crl-14483	242	6	unobtrusive	unobtrusive	ADJ
crl-14483	242	7	reference	reference	NOUN
crl-14483	242	8	testing	testing	NOUN
crl-14483	242	9	:	:	PUNCT
crl-14483	242	10	the	the	DET
crl-14483	242	11	55	55	NUM
crl-14483	242	12	percent	percent	NOUN
crl-14483	242	13	rule	rule	NOUN
crl-14483	242	14	,	,	PUNCT
crl-14483	242	15	"	"	PUNCT
crl-14483	242	16	p.38	p.38	X
crl-14483	242	17	.	.	PUNCT
crl-14483	242	18	17	17	NUM
crl-14483	242	19	.	.	PUNCT
crl-14483	243	1	charles	charles	PROPN
crl-14483	243	2	a.	a.	PROPN
crl-14483	243	3	bunge	bunge	PROPN
crl-14483	243	4	,	,	PUNCT
crl-14483	243	5	"	"	PUNCT
crl-14483	243	6	professional	professional	ADJ
crl-14483	243	7	educ:;ation	educ:;ation	NOUN
crl-14483	243	8	and	and	CCONJ
crl-14483	243	9	reference	reference	NOUN
crl-14483	243	10	efficiency	efficiency	NOUN
crl-14483	243	11	,	,	PUNCT
crl-14483	243	12	"	"	PUNCT
crl-14483	243	13	(	(	PUNCT
crl-14483	243	14	ph.d	ph.d	PROPN
crl-14483	243	15	.	.	PUNCT
crl-14483	244	1	dissertation	dissertation	NOUN
crl-14483	244	2	:	:	PUNCT
crl-14483	244	3	university	university	NOUN
crl-14483	244	4	of	of	ADP
crl-14483	244	5	illinois	illinois	PROPN
crl-14483	244	6	,	,	PUNCT
crl-14483	244	7	1967	1967	NUM
crl-14483	244	8	)	)	PUNCT
crl-14483	244	9	;	;	PUNCT
crl-14483	244	10	egill	egill	PROPN
crl-14483	244	11	a.	a.	NOUN
crl-14483	244	12	halldorsson	halldorsson	PROPN
crl-14483	244	13	and	and	CCONJ
crl-14483	244	14	marjorie	marjorie	PROPN
crl-14483	244	15	e.	e.	PROPN
crl-14483	244	16	murfin	murfin	PROPN
crl-14483	244	17	,	,	PUNCT
crl-14483	244	18	''	''	PUNCT
crl-14483	244	19	the	the	DET
crl-14483	244	20	performance	performance	NOUN
crl-14483	244	21	of	of	ADP
crl-14483	244	22	professionals	professional	NOUN
crl-14483	244	23	and	and	CCONJ
crl-14483	244	24	nonprofessionals	nonprofessional	NOUN
crl-14483	244	25	in	in	ADP
crl-14483	244	26	the	the	DET
crl-14483	244	27	reference	reference	NOUN
crl-14483	244	28	interview	interview	NOUN
crl-14483	244	29	,	,	PUNCT
crl-14483	244	30	college	college	PROPN
crl-14483	244	31	&	&	CCONJ
crl-14483	244	32	research	research	PROPN
crl-14483	244	33	libraries	library	NOUN
crl-14483	244	34	38:385	38:385	NUM
crl-14483	244	35	-	-	SYM
crl-14483	244	36	95	95	NUM
crl-14483	244	37	(	(	PUNCT
crl-14483	244	38	september	september	PROPN
crl-14483	244	39	1977	1977	NUM
crl-14483	244	40	)	)	PUNCT
crl-14483	244	41	;	;	PUNCT
crl-14483	244	42	and	and	CCONJ
crl-14483	244	43	marjorie	marjorie	PROPN
crl-14483	244	44	e.	e.	PROPN
crl-14483	244	45	murfin	murfin	PROPN
crl-14483	244	46	and	and	CCONJ
crl-14483	244	47	charles	charles	PROPN
crl-14483	244	48	a.	a.	PROPN
crl-14483	244	49	bunge	bunge	PROPN
crl-14483	244	50	,	,	PUNCT
crl-14483	244	51	"	"	PUNCT
crl-14483	244	52	paraprofessionals	paraprofessional	NOUN
crl-14483	244	53	at	at	ADP
crl-14483	244	54	the	the	DET
crl-14483	244	55	reference	reference	NOUN
crl-14483	244	56	desk	desk	NOUN
crl-14483	244	57	,	,	PUNCT
crl-14483	244	58	"	"	PUNCT
crl-14483	244	59	journal	journal	PROPN
crl-14483	244	60	of	of	ADP
crl-14483	244	61	academic	academic	ADJ
crl-14483	244	62	librarianship	librarianship	NOUN
crl-14483	244	63	14:10	14:10	NUM
crl-14483	244	64	-	-	SYM
crl-14483	244	65	14	14	NUM
crl-14483	244	66	(	(	PUNCT
crl-14483	244	67	march	march	PROPN
crl-14483	244	68	1988	1988	NUM
crl-14483	244	69	)	)	PUNCT
crl-14483	244	70	.	.	PUNCT
crl-14483	245	1	18	18	NUM
crl-14483	245	2	.	.	X
crl-14483	245	3	bunge	bunge	NOUN
crl-14483	245	4	,	,	PUNCT
crl-14483	245	5	"	"	PUNCT
crl-14483	245	6	professional	professional	ADJ
crl-14483	245	7	education	education	NOUN
crl-14483	245	8	and	and	CCONJ
crl-14483	245	9	reference	reference	NOUN
crl-14483	245	10	efficiency	efficiency	NOUN
crl-14483	245	11	,	,	PUNCT
crl-14483	245	12	"	"	PUNCT
crl-14483	245	13	p.145	p.145	ADJ
crl-14483	245	14	.	.	PROPN
crl-14483	246	1	19	19	NUM
crl-14483	246	2	.	.	X
crl-14483	246	3	halldorsson	halldorsson	NOUN
crl-14483	246	4	and	and	CCONJ
crl-14483	246	5	murfin	murfin	NOUN
crl-14483	246	6	,	,	PUNCT
crl-14483	246	7	p.394	p.394	NOUN
crl-14483	246	8	.	.	PROPN
crl-14483	247	1	20	20	NUM
crl-14483	247	2	.	.	X
crl-14483	247	3	murfin	murfin	NOUN
crl-14483	247	4	and	and	CCONJ
crl-14483	247	5	bunge	bunge	NOUN
crl-14483	247	6	,	,	PUNCT
crl-14483	247	7	"	"	PUNCT
crl-14483	247	8	paraprofessionals	paraprofessional	NOUN
crl-14483	247	9	at	at	ADP
crl-14483	247	10	the	the	DET
crl-14483	247	11	reference	reference	NOUN
crl-14483	247	12	desk	desk	NOUN
crl-14483	247	13	,	,	PUNCT
crl-14483	247	14	"	"	PUNCT
crl-14483	247	15	p.10	p.10	NOUN
crl-14483	247	16	.	.	PUNCT
crl-14483	248	1	21	21	NUM
crl-14483	248	2	.	.	PUNCT
crl-14483	249	1	the	the	DET
crl-14483	249	2	university	university	PROPN
crl-14483	249	3	of	of	ADP
crl-14483	249	4	fllinois	fllinois	NOUN
crl-14483	249	5	pocket	pocket	NOUN
crl-14483	249	6	facts	fact	NOUN
crl-14483	249	7	1987	1987	NUM
crl-14483	249	8	(	(	PUNCT
crl-14483	249	9	urbana	urbana	PROPN
crl-14483	249	10	,	,	PUNCT
crl-14483	249	11	ill	ill	PROPN
crl-14483	249	12	.	.	PUNCT
crl-14483	249	13	:	:	PUNCT
crl-14483	250	1	university	university	PROPN
crl-14483	250	2	of	of	ADP
crl-14483	250	3	illinois	illinois	PROPN
crl-14483	250	4	office	office	NOUN
crl-14483	250	5	of	of	ADP
crl-14483	250	6	public	public	ADJ
crl-14483	250	7	affairs	affair	NOUN
crl-14483	250	8	,	,	PUNCT
crl-14483	250	9	april1987	april1987	PROPN
crl-14483	250	10	)	)	PUNCT
crl-14483	250	11	.	.	PUNCT
crl-14483	251	1	.	.	PUNCT
crl-14483	252	1	466	466	NUM
crl-14483	252	2	college	college	PROPN
crl-14483	252	3	&	&	CCONJ
crl-14483	252	4	research	research	PROPN
crl-14483	252	5	libraries	library	NOUN
crl-14483	252	6	july	july	PROPN
crl-14483	252	7	1989	1989	NUM
crl-14483	252	8	22	22	NUM
crl-14483	252	9	.	.	PUNCT
crl-14483	253	1	myers	myers	PROPN
crl-14483	253	2	and	and	CCONJ
crl-14483	253	3	jirjees	jirjee	NOUN
crl-14483	253	4	,	,	PUNCT
crl-14483	253	5	the	the	DET
crl-14483	253	6	accuracy	accuracy	NOUN
crl-14483	253	7	of	of	ADP
crl-14483	253	8	telephone	telephone	NOUN
crl-14483	253	9	reference	reference	NOUN
crl-14483	253	10	/	/	SYM
crl-14483	253	11	information	information	NOUN
crl-14483	253	12	services	service	NOUN
crl-14483	253	13	in	in	ADP
crl-14483	253	14	academic	academic	ADJ
crl-14483	253	15	libraries	library	NOUN
crl-14483	253	16	,	,	PUNCT
crl-14483	253	17	p.181	p.181	PROPN
crl-14483	253	18	.	.	PUNCT
crl-14483	253	19	23	23	NUM
crl-14483	253	20	.	.	PUNCT
crl-14483	254	1	denis	denis	PROPN
crl-14483	254	2	grogan	grogan	PROPN
crl-14483	254	3	,	,	PUNCT
crl-14483	254	4	practical	practical	ADJ
crl-14483	254	5	reference	reference	NOUN
crl-14483	254	6	work	work	NOUN
crl-14483	254	7	.	.	PUNCT
crl-14483	255	1	outlines	outline	NOUN
crl-14483	255	2	of	of	ADP
crl-14483	255	3	modern	modern	ADJ
crl-14483	255	4	librarianship	librarianship	NOUN
crl-14483	255	5	(	(	PUNCT
crl-14483	255	6	london	london	PROPN
crl-14483	255	7	:	:	PUNCT
crl-14483	255	8	clive	clive	PROPN
crl-14483	255	9	bingley	bingley	PROPN
crl-14483	255	10	,	,	PUNCT
crl-14483	255	11	1979	1979	NUM
crl-14483	255	12	)	)	PUNCT
crl-14483	255	13	,	,	PUNCT
crl-14483	255	14	p.34	p.34	PROPN
crl-14483	255	15	.	.	PROPN
crl-14483	256	1	24	24	NUM
crl-14483	256	2	.	.	X
crl-14483	256	3	halldorsson	halldorsson	NOUN
crl-14483	256	4	and	and	CCONJ
crl-14483	256	5	murfin	murfin	NOUN
crl-14483	256	6	,	,	PUNCT
crl-14483	256	7	p.393	p.393	PROPN
crl-14483	256	8	.	.	PROPN
crl-14483	256	9	25	25	NUM
crl-14483	256	10	.	.	PUNCT
crl-14483	256	11	myers	myer	NOUN
crl-14483	256	12	,	,	PUNCT
crl-14483	256	13	"	"	PUNCT
crl-14483	256	14	the	the	DET
crl-14483	256	15	effectiveness	effectiveness	NOUN
crl-14483	256	16	of	of	ADP
crl-14483	256	17	telephone	telephone	NOUN
crl-14483	256	18	reference	reference	NOUN
crl-14483	256	19	/	/	SYM
crl-14483	256	20	information	information	NOUN
crl-14483	256	21	,	,	PUNCT
crl-14483	256	22	"	"	PUNCT
crl-14483	256	23	p.138	p.138	PROPN
crl-14483	256	24	.	.	PUNCT
crl-14483	256	25	26	26	NUM
crl-14483	256	26	.	.	PUNCT
crl-14483	257	1	peter	peter	PROPN
crl-14483	257	2	hernon	hernon	PROPN
crl-14483	257	3	and	and	CCONJ
crl-14483	257	4	charles	charles	PROPN
crl-14483	257	5	r.	r.	PROPN
crl-14483	257	6	mcclure	mcclure	PROPN
crl-14483	257	7	,	,	PUNCT
crl-14483	257	8	"	"	PUNCT
crl-14483	257	9	referral	referral	ADJ
crl-14483	257	10	services	service	NOUN
crl-14483	257	11	in	in	ADP
crl-14483	257	12	u.s	u.s	PROPN
crl-14483	257	13	.	.	PROPN
crl-14483	257	14	academic	academic	ADJ
crl-14483	257	15	depository	depository	NOUN
crl-14483	257	16	libraries	library	NOUN
crl-14483	257	17	:	:	PUNCT
crl-14483	257	18	findings	finding	NOUN
crl-14483	257	19	,	,	PUNCT
crl-14483	257	20	implications	implication	NOUN
crl-14483	257	21	and	and	CCONJ
crl-14483	257	22	research	research	NOUN
crl-14483	257	23	needs	need	NOUN
crl-14483	257	24	,	,	PUNCT
crl-14483	257	25	"	"	PUNCT
crl-14483	257	26	rq	rq	X
crl-14483	257	27	22:155	22:155	NUM
crl-14483	257	28	(	(	PUNCT
crl-14483	257	29	winter	winter	NOUN
crl-14483	257	30	1982	1982	NUM
crl-14483	257	31	)	)	PUNCT
crl-14483	257	32	.	.	PUNCT
crl-14483	258	1	27	27	NUM
crl-14483	258	2	.	.	PUNCT
crl-14483	259	1	ralph	ralph	PROPN
crl-14483	259	2	gers	ger	NOUN
crl-14483	259	3	and	and	CCONJ
crl-14483	259	4	lille	lille	PROPN
crl-14483	259	5	j.	j.	PROPN
crl-14483	259	6	seward	seward	PROPN
crl-14483	259	7	,	,	PUNCT
crl-14483	259	8	in	in	ADP
crl-14483	259	9	"	"	PUNCT
crl-14483	259	10	improving	improve	VERB
crl-14483	259	11	reference	reference	NOUN
crl-14483	259	12	performance	performance	NOUN
crl-14483	259	13	:	:	PUNCT
crl-14483	259	14	results	result	NOUN
crl-14483	259	15	of	of	ADP
crl-14483	259	16	a	a	DET
crl-14483	259	17	statewide	statewide	ADJ
crl-14483	259	18	study	study	NOUN
crl-14483	259	19	,	,	PUNCT
crl-14483	259	20	"	"	PUNCT
crl-14483	259	21	library	library	NOUN
crl-14483	259	22	]	]	PUNCT
crl-14483	259	23	ournal110:34	ournal110:34	PROPN
crl-14483	259	24	(	(	PUNCT
crl-14483	259	25	november	november	PROPN
crl-14483	259	26	1	1	NUM
crl-14483	259	27	,	,	PUNCT
crl-14483	259	28	1985	1985	NUM
crl-14483	259	29	)	)	PUNCT
crl-14483	259	30	,	,	PUNCT
crl-14483	259	31	suggest	suggest	VERB
crl-14483	259	32	that	that	SCONJ
crl-14483	259	33	asking	ask	VERB
crl-14483	259	34	follow	follow	VERB
crl-14483	259	35	-	-	PUNCT
crl-14483	259	36	up	up	ADP
crl-14483	259	37	questions	question	NOUN
crl-14483	259	38	is	be	AUX
crl-14483	259	39	strongly	strongly	ADV
crl-14483	259	40	associated	associate	VERB
crl-14483	259	41	with	with	ADP
crl-14483	259	42	good	good	ADJ
crl-14483	259	43	reference	reference	NOUN
crl-14483	259	44	performance	performance	NOUN
crl-14483	259	45	.	.	PUNCT
crl-14483	260	1	28	28	X
crl-14483	260	2	.	.	X
crl-14483	260	3	murfin	murfin	NOUN
crl-14483	260	4	and	and	CCONJ
crl-14483	260	5	bunge	bunge	NOUN
crl-14483	260	6	,	,	PUNCT
crl-14483	260	7	"	"	PUNCT
crl-14483	260	8	paraprofessionals	paraprofessional	NOUN
crl-14483	260	9	at	at	ADP
crl-14483	260	10	the	the	DET
crl-14483	260	11	reference	reference	NOUN
crl-14483	260	12	desk	desk	NOUN
crl-14483	260	13	,	,	PUNCT
crl-14483	260	14	"	"	PUNCT
crl-14483	260	15	p.13	p.13	PUNCT
crl-14483	260	16	.	.	PUNCT
crl-14483	261	1	29	29	NUM
crl-14483	261	2	.	.	X
crl-14483	261	3	ibid	ibid	PROPN
crl-14483	261	4	,	,	PUNCT
crl-14483	261	5	p.14	p.14	PRON
crl-14483	261	6	.	.	PROPN
crl-14483	261	7	30	30	NUM
crl-14483	261	8	.	.	PUNCT
crl-14483	262	1	peter	peter	PROPN
crl-14483	262	2	hernon	hernon	PROPN
crl-14483	262	3	and	and	CCONJ
crl-14483	262	4	charles	charles	PROPN
crl-14483	262	5	r.	r.	PROPN
crl-14483	262	6	mcclure	mcclure	PROPN
crl-14483	262	7	,	,	PUNCT
crl-14483	262	8	''	''	PUNCT
crl-14483	262	9	where	where	SCONJ
crl-14483	262	10	do	do	AUX
crl-14483	262	11	we	we	PRON
crl-14483	262	12	go	go	VERB
crl-14483	262	13	from	from	ADP
crl-14483	262	14	here	here	ADV
crl-14483	262	15	?	?	PUNCT
crl-14483	263	1	a	a	DET
crl-14483	263	2	final	final	ADJ
crl-14483	263	3	response	response	NOUN
crl-14483	263	4	?	?	PUNCT
crl-14483	263	5	"	"	PUNCT
crl-14483	263	6	journal	journal	PROPN
crl-14483	263	7	of	of	ADP
crl-14483	263	8	academic	academic	ADJ
crl-14483	263	9	librarianship	librarianship	NOUN
crl-14483	263	10	13:284	13:284	NUM
crl-14483	263	11	(	(	PUNCT
crl-14483	263	12	nov	nov	PROPN
crl-14483	263	13	.	.	PROPN
crl-14483	263	14	1987	1987	NUM
crl-14483	263	15	)	)	PUNCT
crl-14483	263	16	.	.	PUNCT
crl-14483	263	17	.	.	PUNCT
crl-14483	264	1	appendix	appendix	VERB
crl-14483	264	2	the	the	DET
crl-14483	264	3	statistical	statistical	ADJ
crl-14483	264	4	package	package	NOUN
crl-14483	264	5	for	for	ADP
crl-14483	264	6	the	the	DET
crl-14483	264	7	social	social	ADJ
crl-14483	264	8	sciences	sciences	PROPN
crl-14483	264	9	(	(	PUNCT
crl-14483	264	10	spss	spss	PROPN
crl-14483	264	11	)	)	PUNCT
crl-14483	264	12	was	be	AUX
crl-14483	264	13	used	use	VERB
crl-14483	264	14	to	to	PART
crl-14483	264	15	run	run	VERB
crl-14483	264	16	cross	cross	NOUN
crl-14483	264	17	-	-	NOUN
crl-14483	264	18	tabulations	tabulation	NOUN
crl-14483	264	19	on	on	ADP
crl-14483	264	20	several	several	ADJ
crl-14483	264	21	factors	factor	NOUN
crl-14483	264	22	to	to	PART
crl-14483	264	23	test	test	VERB
crl-14483	264	24	for	for	ADP
crl-14483	264	25	relationships	relationship	NOUN
crl-14483	264	26	.	.	PUNCT
crl-14483	265	1	the	the	DET
crl-14483	265	2	chisquare	chisquare	PROPN
crl-14483	265	3	test	test	NOUN
crl-14483	265	4	,	,	PUNCT
crl-14483	265	5	which	which	PRON
crl-14483	265	6	tests	test	VERB
crl-14483	265	7	for	for	ADP
crl-14483	265	8	independence	independence	NOUN
crl-14483	265	9	of	of	ADP
crl-14483	265	10	the	the	DET
crl-14483	265	11	variables	variable	NOUN
crl-14483	265	12	,	,	PUNCT
crl-14483	265	13	not	not	PART
crl-14483	265	14	the	the	DET
crl-14483	265	15	strength	strength	NOUN
crl-14483	265	16	or	or	CCONJ
crl-14483	265	17	form	form	NOUN
crl-14483	265	18	of	of	ADP
crl-14483	265	19	the	the	DET
crl-14483	265	20	association	association	NOUN
crl-14483	265	21	,	,	PUNCT
crl-14483	265	22	was	be	AUX
crl-14483	265	23	run	run	VERB
crl-14483	265	24	,	,	PUNCT
crl-14483	265	25	as	as	ADV
crl-14483	265	26	well	well	ADV
crl-14483	265	27	as	as	ADP
crl-14483	265	28	a	a	DET
crl-14483	265	29	test	test	NOUN
crl-14483	265	30	for	for	ADP
crl-14483	265	31	the	the	DET
crl-14483	265	32	linear	linear	ADJ
crl-14483	265	33	relationship	relationship	NOUN
crl-14483	265	34	as	as	SCONJ
crl-14483	265	35	expressed	express	VERB
crl-14483	265	36	by	by	ADP
crl-14483	265	37	the	the	DET
crl-14483	265	38	pearson	pearson	NOUN
crl-14483	265	39	correlation	correlation	NOUN
crl-14483	265	40	coefficient	coefficient	NOUN
crl-14483	265	41	.	.	PUNCT
crl-14483	266	1	the	the	DET
crl-14483	266	2	correctness	correctness	NOUN
crl-14483	266	3	of	of	ADP
crl-14483	266	4	answers	answer	NOUN
crl-14483	266	5	was	be	AUX
crl-14483	266	6	found	find	VERB
crl-14483	266	7	to	to	PART
crl-14483	266	8	be	be	AUX
crl-14483	266	9	significant	significant	ADJ
crl-14483	266	10	in	in	ADP
crl-14483	266	11	the	the	DET
crl-14483	266	12	chi	chi	ADJ
crl-14483	266	13	-	-	PUNCT
crl-14483	266	14	square	square	ADJ
crl-14483	266	15	test	test	NOUN
crl-14483	266	16	for	for	ADP
crl-14483	266	17	the	the	DET
crl-14483	266	18	presence	presence	NOUN
crl-14483	266	19	of	of	ADP
crl-14483	266	20	the	the	DET
crl-14483	266	21	reference	reference	NOUN
crl-14483	266	22	librarian	librarian	NOUN
crl-14483	266	23	at	at	ADP
crl-14483	266	24	the	the	DET
crl-14483	266	25	reference	reference	NOUN
crl-14483	266	26	desk	desk	NOUN
crl-14483	266	27	at	at	ADP
crl-14483	266	28	.0398	.0398	X
crl-14483	266	29	,	,	PUNCT
crl-14483	266	30	for	for	ADP
crl-14483	266	31	the	the	DET
crl-14483	266	32	number	number	NOUN
crl-14483	266	33	of	of	ADP
crl-14483	266	34	staff	staff	NOUN
crl-14483	266	35	at	at	ADP
crl-14483	266	36	the	the	DET
crl-14483	266	37	information	information	NOUN
crl-14483	266	38	desk	desk	NOUN
crl-14483	266	39	at	at	ADP
crl-14483	266	40	.0494	.0494	X
crl-14483	266	41	,	,	PUNCT
crl-14483	266	42	and	and	CCONJ
crl-14483	266	43	by	by	ADP
crl-14483	266	44	total	total	ADJ
crl-14483	266	45	staffing	staffing	NOUN
crl-14483	266	46	patterns	pattern	NOUN
crl-14483	266	47	at	at	ADP
crl-14483	266	48	.0287	.0287	PUNCT
crl-14483	266	49	,	,	PUNCT
crl-14483	266	50	as	as	SCONJ
crl-14483	266	51	shown	show	VERB
crl-14483	266	52	in	in	ADP
crl-14483	266	53	table	table	NOUN
crl-14483	266	54	1	1	NUM
crl-14483	266	55	.	.	PUNCT
crl-14483	267	1	these	these	DET
crl-14483	267	2	significance	significance	NOUN
crl-14483	267	3	levels	level	NOUN
crl-14483	267	4	are	be	AUX
crl-14483	267	5	well	well	ADV
crl-14483	267	6	below	below	ADP
crl-14483	267	7	the	the	DET
crl-14483	267	8	commonly	commonly	ADV
crl-14483	267	9	accepted	accept	VERB
crl-14483	267	10	level	level	NOUN
crl-14483	267	11	of	of	ADP
crl-14483	267	12	.05	.05	NUM
crl-14483	267	13	,	,	PUNCT
crl-14483	267	14	or	or	CCONJ
crl-14483	267	15	5	5	NUM
crl-14483	267	16	in	in	ADP
crl-14483	267	17	100	100	NUM
crl-14483	267	18	,	,	PUNCT
crl-14483	267	19	when	when	SCONJ
crl-14483	267	20	the	the	DET
crl-14483	267	21	observed	observed	ADJ
crl-14483	267	22	difference	difference	NOUN
crl-14483	267	23	can	can	AUX
crl-14483	267	24	be	be	AUX
crl-14483	267	25	attributed	attribute	VERB
crl-14483	267	26	to	to	ADP
crl-14483	267	27	chance	chance	NOUN
crl-14483	267	28	.	.	PUNCT
crl-14483	268	1	in	in	ADP
crl-14483	268	2	other	other	ADJ
crl-14483	268	3	words	word	NOUN
crl-14483	268	4	,	,	PUNCT
crl-14483	268	5	there	there	PRON
crl-14483	268	6	is	be	VERB
crl-14483	268	7	a	a	DET
crl-14483	268	8	relationship	relationship	NOUN
crl-14483	268	9	between	between	ADP
crl-14483	268	10	the	the	DET
crl-14483	268	11	staffing	staffing	NOUN
crl-14483	268	12	patterns	pattern	NOUN
crl-14483	268	13	and	and	CCONJ
crl-14483	268	14	the	the	DET
crl-14483	268	15	effectiveness	effectiveness	NOUN
crl-14483	268	16	of	of	ADP
crl-14483	268	17	the	the	DET
crl-14483	268	18	information	information	NOUN
crl-14483	268	19	desk	desk	NOUN
crl-14483	268	20	.	.	PUNCT
crl-14483	269	1	other	other	ADJ
crl-14483	269	2	variables	variable	NOUN
crl-14483	269	3	that	that	PRON
crl-14483	269	4	were	be	AUX
crl-14483	269	5	not	not	PART
crl-14483	269	6	significant	significant	ADJ
crl-14483	269	7	were	be	AUX
crl-14483	269	8	the	the	DET
crl-14483	269	9	type	type	NOUN
crl-14483	269	10	of	of	ADP
crl-14483	269	11	question	question	NOUN
crl-14483	269	12	,	,	PUNCT
crl-14483	269	13	the	the	DET
crl-14483	269	14	level	level	NOUN
crl-14483	269	15	of	of	ADP
crl-14483	269	16	the	the	DET
crl-14483	269	17	information	information	NOUN
crl-14483	269	18	desk	desk	NOUN
crl-14483	269	19	staff	staff	NOUN
crl-14483	269	20	member	member	NOUN
crl-14483	269	21	(	(	PUNCT
crl-14483	269	22	graduate	graduate	NOUN
crl-14483	269	23	assistant	assistant	NOUN
crl-14483	269	24	,	,	PUNCT
crl-14483	269	25	student	student	NOUN
crl-14483	269	26	assistant	assistant	NOUN
crl-14483	269	27	,	,	PUNCT
crl-14483	269	28	or	or	CCONJ
crl-14483	269	29	library	library	PROPN
crl-14483	269	30	technical	technical	PROPN
crl-14483	269	31	~	~	PUNCT
crl-14483	269	32	assistant	assistant	NOUN
crl-14483	269	33	)	)	PUNCT
crl-14483	269	34	,	,	PUNCT
crl-14483	269	35	the	the	DET
crl-14483	269	36	amount	amount	NOUN
crl-14483	269	37	of	of	ADP
crl-14483	269	38	time	time	NOUN
crl-14483	269	39	spent	spend	VERB
crl-14483	269	40	with	with	ADP
crl-14483	269	41	the	the	DET
crl-14483	269	42	question	question	NOUN
crl-14483	269	43	,	,	PUNCT
crl-14483	269	44	or	or	CCONJ
crl-14483	269	45	the	the	DET
crl-14483	269	46	type	type	NOUN
crl-14483	269	47	of	of	ADP
crl-14483	269	48	patron	patron	NOUN
crl-14483	269	49	.	.	PUNCT
crl-14483	270	1	other	other	ADJ
crl-14483	270	2	studies	study	NOUN
crl-14483	270	3	have	have	AUX
crl-14483	270	4	suggested	suggest	VERB
crl-14483	270	5	that	that	SCONJ
crl-14483	270	6	the	the	DET
crl-14483	270	7	appearance	appearance	NOUN
crl-14483	270	8	and	and	CCONJ
crl-14483	270	9	perceived	perceive	VERB
crl-14483	270	10	importance	importance	NOUN
crl-14483	270	11	of	of	ADP
crl-14483	270	12	the	the	DET
crl-14483	270	13	patron	patron	NOUN
crl-14483	270	14	may	may	AUX
crl-14483	270	15	have	have	VERB
crl-14483	270	16	a	a	DET
crl-14483	270	17	significant	significant	ADJ
crl-14483	270	18	effect	effect	NOUN
crl-14483	270	19	on	on	ADP
crl-14483	270	20	the	the	DET
crl-14483	270	21	quality	quality	NOUN
crl-14483	270	22	of	of	ADP
crl-14483	270	23	reference	reference	NOUN
crl-14483	270	24	service	service	NOUN
crl-14483	270	25	provided	provide	VERB
crl-14483	270	26	.	.	PUNCT
crl-14483	271	1	1	1	NUM
crl-14483	271	2	this	this	DET
crl-14483	271	3	finding	finding	NOUN
crl-14483	271	4	is	be	AUX
crl-14483	271	5	not	not	PART
crl-14483	271	6	supported	support	VERB
crl-14483	271	7	in	in	ADP
crl-14483	271	8	the	the	DET
crl-14483	271	9	present	present	ADJ
crl-14483	271	10	study	study	NOUN
crl-14483	271	11	(	(	PUNCT
crl-14483	271	12	see	see	VERB
crl-14483	271	13	table	table	NOUN
crl-14483	271	14	1	1	NUM
crl-14483	271	15	)	)	PUNCT
crl-14483	271	16	.	.	PUNCT
crl-14483	272	1	in	in	ADP
crl-14483	272	2	the	the	DET
crl-14483	272	3	pearson	pearson	NOUN
crl-14483	272	4	correlation	correlation	NOUN
crl-14483	272	5	coefficients	coefficient	NOUN
crl-14483	272	6	presented	present	VERB
crl-14483	272	7	in	in	ADP
crl-14483	272	8	table	table	NOUN
crl-14483	272	9	2	2	NUM
crl-14483	272	10	,	,	PUNCT
crl-14483	272	11	0.00	0.00	NUM
crl-14483	272	12	represents	represent	VERB
crl-14483	272	13	·	·	NUM
crl-14483	272	14	a	a	DET
crl-14483	272	15	lack	lack	NOUN
crl-14483	272	16	of	of	ADP
crl-14483	272	17	relationship	relationship	NOUN
crl-14483	272	18	between	between	ADP
crl-14483	272	19	the	the	DET
crl-14483	272	20	two	two	NUM
crl-14483	272	21	variables	variable	NOUN
crl-14483	272	22	.	.	PUNCT
crl-14483	273	1	the	the	DET
crl-14483	273	2	strongest	strong	ADJ
crl-14483	273	3	relationships	relationship	NOUN
crl-14483	273	4	would	would	AUX
crl-14483	273	5	be	be	AUX
crl-14483	273	6	represented	represent	VERB
crl-14483	273	7	by	by	ADP
crl-14483	273	8	a	a	DET
crl-14483	273	9	positive	positive	ADJ
crl-14483	273	10	or	or	CCONJ
crl-14483	273	11	negative	negative	ADJ
crl-14483	273	12	1.00	1.00	NUM
crl-14483	273	13	.	.	PUNCT
crl-14483	274	1	the	the	DET
crl-14483	274	2	answer	answer	NOUN
crl-14483	274	3	provided	provide	VERB
crl-14483	274	4	was	be	AUX
crl-14483	274	5	more	more	ADV
crl-14483	274	6	likely	likely	ADJ
crl-14483	274	7	to	to	PART
crl-14483	274	8	be	be	AUX
crl-14483	274	9	correct	correct	ADJ
crl-14483	274	10	if	if	SCONJ
crl-14483	274	11	a	a	DET
crl-14483	274	12	reference	reference	NOUN
crl-14483	274	13	librarian	librarian	NOUN
crl-14483	274	14	was	be	AUX
crl-14483	274	15	staffing	staff	VERB
crl-14483	274	16	the	the	DET
crl-14483	274	17	reference	reference	NOUN
crl-14483	274	18	desk	desk	NOUN
crl-14483	274	19	,	,	PUNCT
crl-14483	274	20	if	if	SCONJ
crl-14483	274	21	the	the	DET
crl-14483	274	22	information	information	NOUN
crl-14483	274	23	desk	desk	NOUN
crl-14483	274	24	was	be	AUX
crl-14483	274	25	double	double	ADV
crl-14483	274	26	staffed	staff	VERB
crl-14483	274	27	,	,	PUNCT
crl-14483	274	28	or	or	CCONJ
crl-14483	274	29	if	if	SCONJ
crl-14483	274	30	the	the	DET
crl-14483	274	31	staff	staff	NOUN
crl-14483	274	32	member	member	NOUN
crl-14483	274	33	asked	ask	VERB
crl-14483	274	34	a	a	DET
crl-14483	274	35	question	question	NOUN
crl-14483	274	36	of	of	ADP
crl-14483	274	37	the	the	DET
crl-14483	274	38	surrogate	surrogate	ADJ
crl-14483	274	39	patron	patron	NOUN
crl-14483	274	40	to	to	PART
crl-14483	274	41	clarify	clarify	VERB
crl-14483	274	42	his	his	PRON
crl-14483	274	43	or	or	CCONJ
crl-14483	274	44	her	her	PRON
crl-14483	274	45	request	request	NOUN
crl-14483	274	46	.	.	PUNCT
crl-14483	275	1	correct	correct	ADJ
crl-14483	275	2	answers	answer	NOUN
crl-14483	275	3	were	be	AUX
crl-14483	275	4	also	also	ADV
crl-14483	275	5	more	more	ADV
crl-14483	275	6	likely	likely	ADJ
crl-14483	275	7	to	to	PART
crl-14483	275	8	be	be	AUX
crl-14483	275	9	given	give	VERB
crl-14483	275	10	for	for	ADP
crl-14483	275	11	certain	certain	ADJ
crl-14483	275	12	types	type	NOUN
crl-14483	275	13	of	of	ADP
crl-14483	275	14	questions	question	NOUN
crl-14483	275	15	.	.	PUNCT
crl-14483	276	1	directional	directional	ADJ
crl-14483	276	2	,	,	PUNCT
crl-14483	276	3	procetable	procetable	ADJ
crl-14483	276	4	1	1	NUM
crl-14483	276	5	chi	chi	ADJ
crl-14483	276	6	-	-	PUNCT
crl-14483	276	7	square	square	ADJ
crl-14483	276	8	correlation	correlation	NOUN
crl-14483	276	9	table	table	NOUN
crl-14483	276	10	variables	variable	NOUN
crl-14483	276	11	correctness	correctness	NOUN
crl-14483	276	12	of	of	ADP
crl-14483	276	13	answers	answer	NOUN
crl-14483	276	14	correlated	correlate	VERB
crl-14483	276	15	with	with	ADP
crl-14483	276	16	variables	variable	NOUN
crl-14483	276	17	:	:	PUNCT
crl-14483	276	18	by	by	ADP
crl-14483	276	19	presence	presence	NOUN
crl-14483	276	20	of	of	ADP
crl-14483	276	21	reference	reference	NOUN
crl-14483	276	22	librarian	librarian	NOUN
crl-14483	276	23	by	by	ADP
crl-14483	276	24	number	number	NOUN
crl-14483	276	25	of	of	ADP
crl-14483	276	26	staff	staff	NOUN
crl-14483	276	27	at	at	ADP
crl-14483	276	28	desk	desk	NOUN
crl-14483	276	29	by	by	ADP
crl-14483	276	30	staffing	staffing	NOUN
crl-14483	276	31	levels	level	NOUN
crl-14483	276	32	(	(	PUNCT
crl-14483	276	33	combinations	combination	NOUN
crl-14483	276	34	)	)	PUNCT
crl-14483	276	35	perceptions	perception	NOUN
crl-14483	276	36	:	:	PUNCT
crl-14483	276	37	friendliness	friendliness	NOUN
crl-14483	276	38	by	by	ADP
crl-14483	276	39	staffing	staffing	NOUN
crl-14483	276	40	levels	level	NOUN
crl-14483	276	41	politeness	politeness	NOUN
crl-14483	276	42	by	by	ADP
crl-14483	276	43	staffing	staffing	NOUN
crl-14483	276	44	levels	level	NOUN
crl-14483	276	45	friendliness	friendliness	VERB
crl-14483	276	46	by	by	ADP
crl-14483	276	47	presence	presence	NOUN
crl-14483	276	48	of	of	ADP
crl-14483	276	49	a	a	DET
crl-14483	276	50	reference	reference	NOUN
crl-14483	276	51	librarian	librarian	ADJ
crl-14483	276	52	politeness	politeness	NOUN
crl-14483	276	53	by	by	ADP
crl-14483	276	54	presence	presence	NOUN
crl-14483	276	55	of	of	ADP
crl-14483	276	56	a	a	DET
crl-14483	276	57	reference	reference	NOUN
crl-14483	276	58	liorarian	liorarian	NOUN
crl-14483	276	59	answerable	answerable	ADJ
crl-14483	276	60	:	:	PUNCT
crl-14483	276	61	by	by	ADP
crl-14483	276	62	type	type	NOUN
crl-14483	276	63	of	of	ADP
crl-14483	276	64	question	question	NOUN
crl-14483	276	65	•	•	VERB
crl-14483	276	66	after	after	ADP
crl-14483	276	67	yates	yate	VERB
crl-14483	276	68	correction	correction	NOUN
crl-14483	276	69	tlow	tlow	NOUN
crl-14483	276	70	numbers	number	NOUN
crl-14483	276	71	in	in	ADP
crl-14483	276	72	several	several	ADJ
crl-14483	276	73	cells	cell	NOUN
crl-14483	276	74	.	.	PUNCT
crl-14483	277	1	the	the	DET
crl-14483	277	2	test	test	NOUN
crl-14483	277	3	may	may	AUX
crl-14483	277	4	not	not	PART
crl-14483	277	5	be	be	AUX
crl-14483	277	6	as	as	ADV
crl-14483	277	7	powerful	powerful	ADJ
crl-14483	277	8	here	here	ADV
crl-14483	277	9	.	.	PUNCT
crl-14483	278	1	value	value	NOUN
crl-14483	278	2	of	of	ADP
crl-14483	278	3	chi	chi	ADJ
crl-14483	278	4	-	-	PUNCT
crl-14483	278	5	square	square	ADJ
crl-14483	278	6	level	level	NOUN
crl-14483	278	7	of	of	ADP
crl-14483	278	8	significance	significance	NOUN
crl-14483	278	9	4.22786	4.22786	NUM
crl-14483	278	10	.0398	.0398	PUNCT
crl-14483	278	11	*	*	X
crl-14483	278	12	3.86334	3.86334	NUM
crl-14483	278	13	.0494	.0494	PUNCT
crl-14483	278	14	*	*	X
crl-14483	278	15	7.10207	7.10207	NUM
crl-14483	278	16	.0287	.0287	PUNCT
crl-14483	278	17	7.34400	7.34400	NUM
crl-14483	278	18	.0254	.0254	X
crl-14483	278	19	t	t	NOUN
crl-14483	278	20	7.28642	7.28642	NUM
crl-14483	278	21	.0262	.0262	X
crl-14483	278	22	t	t	X
crl-14483	278	23	4.28542	4.28542	NUM
crl-14483	278	24	.0384	.0384	X
crl-14483	278	25	*	*	X
crl-14483	278	26	4.24629	4.24629	NUM
crl-14483	278	27	.0393	.0393	PUNCT
crl-14483	278	28	*	*	X
crl-14483	278	29	34.66797	34.66797	NUM
crl-14483	278	30	.0000	.0000	PUNCT
crl-14483	279	1	the	the	DET
crl-14483	279	2	effectiveness	effectiveness	NOUN
crl-14483	279	3	of	of	ADP
crl-14483	279	4	an	an	DET
crl-14483	279	5	information	information	NOUN
crl-14483	279	6	desk	desk	NOUN
crl-14483	279	7	467	467	NUM
crl-14483	279	8	dural	dural	ADJ
crl-14483	279	9	,	,	PUNCT
crl-14483	279	10	ready	ready	ADJ
crl-14483	279	11	reference	reference	NOUN
crl-14483	279	12	,	,	PUNCT
crl-14483	279	13	subject	subject	NOUN
crl-14483	279	14	,	,	PUNCT
crl-14483	279	15	and	and	CCONJ
crl-14483	279	16	bibliographic	bibliographic	ADJ
crl-14483	279	17	inquiries	inquiry	NOUN
crl-14483	279	18	were	be	AUX
crl-14483	279	19	handled	handle	VERB
crl-14483	279	20	with	with	ADP
crl-14483	279	21	decreasing	decreasing	NOUN
crl-14483	279	22	effectiveness	effectiveness	NOUN
crl-14483	279	23	.	.	PUNCT
crl-14483	280	1	no	no	DET
crl-14483	280	2	significant	significant	ADJ
crl-14483	280	3	relationships	relationship	NOUN
crl-14483	280	4	were	be	AUX
crl-14483	280	5	found	find	VERB
crl-14483	280	6	for	for	ADP
crl-14483	280	7	factors	factor	NOUN
crl-14483	280	8	involving	involve	VERB
crl-14483	280	9	the	the	DET
crl-14483	280	10	quality	quality	NOUN
crl-14483	280	11	of	of	ADP
crl-14483	280	12	referrals	referral	NOUN
crl-14483	280	13	in	in	ADP
crl-14483	280	14	the	the	DET
crl-14483	280	15	chi	chi	ADJ
crl-14483	280	16	-	-	PUNCT
crl-14483	280	17	square	square	ADJ
crl-14483	280	18	test	test	NOUN
crl-14483	280	19	,	,	PUNCT
crl-14483	280	20	but	but	CCONJ
crl-14483	280	21	some	some	DET
crl-14483	280	22	linear	linear	ADJ
crl-14483	280	23	relationships	relationship	NOUN
crl-14483	280	24	were	be	AUX
crl-14483	280	25	significant	significant	ADJ
crl-14483	280	26	.	.	PUNCT
crl-14483	281	1	in	in	ADP
crl-14483	281	2	table	table	NOUN
crl-14483	281	3	2	2	NUM
crl-14483	281	4	,	,	PUNCT
crl-14483	281	5	the	the	DET
crl-14483	281	6	quality	quality	NOUN
crl-14483	281	7	of	of	ADP
crl-14483	281	8	refferals	refferal	NOUN
crl-14483	281	9	were	be	AUX
crl-14483	281	10	significant	significant	ADJ
crl-14483	281	11	for	for	ADP
crl-14483	281	12	the	the	DET
crl-14483	281	13	number	number	NOUN
crl-14483	281	14	of	of	ADP
crl-14483	281	15	staff	staff	NOUN
crl-14483	281	16	at	at	ADP
crl-14483	281	17	the	the	DET
crl-14483	281	18	desk	desk	NOUN
crl-14483	281	19	,	,	PUNCT
crl-14483	281	20	the	the	DET
crl-14483	281	21	presence	presence	NOUN
crl-14483	281	22	of	of	ADP
crl-14483	281	23	a	a	DET
crl-14483	281	24	reference	reference	NOUN
crl-14483	281	25	librarian	librarian	NOUN
crl-14483	281	26	,	,	PUNCT
crl-14483	281	27	clarification	clarification	NOUN
crl-14483	281	28	of	of	ADP
crl-14483	281	29	the	the	DET
crl-14483	281	30	question	question	NOUN
crl-14483	281	31	,	,	PUNCT
crl-14483	281	32	and	and	CCONJ
crl-14483	281	33	level	level	NOUN
crl-14483	281	34	of	of	ADP
crl-14483	281	35	staff	staff	NOUN
crl-14483	281	36	member	member	NOUN
crl-14483	281	37	(	(	PUNCT
crl-14483	281	38	graduate	graduate	NOUN
crl-14483	281	39	assistant	assistant	NOUN
crl-14483	281	40	,	,	PUNCT
crl-14483	281	41	student	student	NOUN
crl-14483	281	42	assistant	assistant	NOUN
crl-14483	281	43	,	,	PUNCT
crl-14483	281	44	and	and	CCONJ
crl-14483	281	45	library	library	NOUN
crl-14483	281	46	technical	technical	ADJ
crl-14483	281	47	assistant	assistant	NOUN
crl-14483	281	48	)	)	PUNCT
crl-14483	281	49	at	at	ADP
crl-14483	281	50	the	the	DET
crl-14483	281	51	desk	desk	NOUN
crl-14483	281	52	.	.	PUNCT
crl-14483	282	1	while	while	SCONJ
crl-14483	282	2	perceptions	perception	NOUN
crl-14483	282	3	of	of	ADP
crl-14483	282	4	friendliness	friendliness	NOUN
crl-14483	282	5	,	,	PUNCT
crl-14483	282	6	quickness	quickness	NOUN
crl-14483	282	7	,	,	PUNCT
crl-14483	282	8	politeness	politeness	NOUN
crl-14483	282	9	,	,	PUNCT
crl-14483	282	10	helpfulness	helpfulness	NOUN
crl-14483	282	11	,	,	PUNCT
crl-14483	282	12	interest	interest	NOUN
crl-14483	282	13	,	,	PUNCT
crl-14483	282	14	enthusiasm	enthusiasm	NOUN
crl-14483	282	15	,	,	PUNCT
crl-14483	282	16	and	and	CCONJ
crl-14483	282	17	competence	competence	NOUN
crl-14483	282	18	by	by	ADP
crl-14483	282	19	surrogate	surrogate	ADJ
crl-14483	282	20	patrons	patron	NOUN
crl-14483	282	21	tended	tend	VERB
crl-14483	282	22	to	to	PART
crl-14483	282	23	be	be	AUX
crl-14483	282	24	positive	positive	ADJ
crl-14483	282	25	,	,	PUNCT
crl-14483	282	26	there	there	PRON
crl-14483	282	27	were	be	VERB
crl-14483	282	28	some	some	DET
crl-14483	282	29	significant	significant	ADJ
crl-14483	282	30	differences	difference	NOUN
crl-14483	282	31	.	.	PUNCT
crl-14483	283	1	the	the	DET
crl-14483	283	2	patrons	patron	NOUN
crl-14483	283	3	'	'	PART
crl-14483	283	4	perceptions	perception	NOUN
crl-14483	283	5	of	of	ADP
crl-14483	283	6	friendliness	friendliness	NOUN
crl-14483	283	7	varied	vary	VERB
crl-14483	283	8	by	by	ADP
crl-14483	283	9	total	total	ADJ
crl-14483	283	10	staffing	staffing	NOUN
crl-14483	283	11	levels	level	NOUN
crl-14483	283	12	and	and	CCONJ
crl-14483	283	13	by	by	ADP
crl-14483	283	14	the	the	DET
crl-14483	283	15	presence	presence	NOUN
crl-14483	283	16	of	of	ADP
crl-14483	283	17	a	a	DET
crl-14483	283	18	reference	reference	NOUN
crl-14483	283	19	librarian	librarian	NOUN
crl-14483	283	20	at	at	ADP
crl-14483	283	21	.0254	.0254	PUNCT
crl-14483	283	22	and	and	CCONJ
crl-14483	283	23	.0384	.0384	PUNCT
crl-14483	283	24	levels	level	NOUN
crl-14483	283	25	of	of	ADP
crl-14483	283	26	significance	significance	NOUN
crl-14483	283	27	,	,	PUNCT
crl-14483	283	28	respectively	respectively	ADV
crl-14483	283	29	,	,	PUNCT
crl-14483	283	30	in	in	ADP
crl-14483	283	31	the	the	DET
crl-14483	283	32	chisquare	chisquare	NOUN
crl-14483	283	33	test	test	NOUN
crl-14483	283	34	in	in	ADP
crl-14483	283	35	table	table	NOUN
crl-14483	283	36	1	1	NUM
crl-14483	283	37	.	.	PUNCT
crl-14483	284	1	the	the	DET
crl-14483	284	2	pearson	pearson	PROPN
crl-14483	284	3	correlation	correlation	NOUN
crl-14483	284	4	coefficient	coefficient	NOUN
crl-14483	284	5	in	in	ADP
crl-14483	284	6	table	table	NOUN
crl-14483	284	7	2	2	NUM
crl-14483	284	8	for	for	ADP
crl-14483	284	9	friendliness	friendliness	NOUN
crl-14483	284	10	(	(	PUNCT
crl-14483	284	11	.21909	.21909	PUNCT
crl-14483	284	12	)	)	PUNCT
crl-14483	284	13	by	by	ADP
crl-14483	284	14	the	the	DET
crl-14483	284	15	presence	presence	NOUN
crl-14483	284	16	of	of	ADP
crl-14483	284	17	a	a	DET
crl-14483	284	18	reference	reference	NOUN
crl-14483	284	19	librarian	librarian	NOUN
crl-14483	284	20	was	be	AUX
crl-14483	284	21	also	also	ADV
crl-14483	284	22	significant	significant	ADJ
crl-14483	284	23	at	at	ADP
crl-14483	284	24	.0033	.0033	PUNCT
crl-14483	284	25	.	.	PUNCT
crl-14483	285	1	politeness	politeness	NOUN
crl-14483	285	2	by	by	ADP
crl-14483	285	3	staffing	staffing	NOUN
crl-14483	285	4	levels	level	NOUN
crl-14483	285	5	and	and	CCONJ
crl-14483	285	6	by	by	ADP
crl-14483	285	7	presence	presence	NOUN
crl-14483	285	8	of	of	ADP
crl-14483	285	9	a	a	DET
crl-14483	285	10	reference	reference	NOUN
crl-14483	285	11	librarian	librarian	NOUN
crl-14483	285	12	were	be	AUX
crl-14483	285	13	significant	significant	ADJ
crl-14483	285	14	by	by	ADP
crl-14483	285	15	.1262	.1262	PUNCT
crl-14483	285	16	and	and	CCONJ
crl-14483	285	17	.0393	.0393	PUNCT
crl-14483	285	18	,	,	PUNCT
crl-14483	285	19	respectively	respectively	ADV
crl-14483	285	20	,	,	PUNCT
crl-14483	285	21	in	in	ADP
crl-14483	285	22	the	the	DET
crl-14483	285	23	chi	chi	ADJ
crl-14483	285	24	-	-	PUNCT
crl-14483	285	25	square	square	ADJ
crl-14483	285	26	test	test	NOUN
crl-14483	285	27	.	.	PUNCT
crl-14483	286	1	politeness	politeness	NOUN
crl-14483	286	2	by	by	ADP
crl-14483	286	3	presence	presence	NOUN
crl-14483	286	4	of	of	ADP
crl-14483	286	5	a	a	DET
crl-14483	286	6	reference	reference	NOUN
crl-14483	286	7	librarian	librarian	NOUN
crl-14483	286	8	was	be	AUX
crl-14483	286	9	also	also	ADV
crl-14483	286	10	significant	significant	ADJ
crl-14483	286	11	in	in	ADP
crl-14483	286	12	the	the	DET
crl-14483	286	13	pearson	pearson	NOUN
crl-14483	286	14	r	r	NOUN
crl-14483	286	15	test	test	NOUN
crl-14483	286	16	(	(	PUNCT
crl-14483	286	17	.21407	.21407	PUNCT
crl-14483	286	18	at	at	ADP
crl-14483	286	19	.0034	.0034	PUNCT
crl-14483	286	20	significance	significance	NOUN
crl-14483	286	21	)	)	PUNCT
crl-14483	286	22	.	.	PUNCT
crl-14483	287	1	the	the	DET
crl-14483	287	2	pearson	pearson	PROPN
crl-14483	287	3	r	r	NOUN
crl-14483	287	4	test	test	NOUN
crl-14483	287	5	also	also	ADV
crl-14483	287	6	showed	show	VERB
crl-14483	287	7	a	a	DET
crl-14483	287	8	significant	significant	ADJ
crl-14483	287	9	difference	difference	NOUN
crl-14483	287	10	in	in	ADP
crl-14483	287	11	the	the	DET
crl-14483	287	12	perceptions	perception	NOUN
crl-14483	287	13	of	of	ADP
crl-14483	287	14	staff	staff	NOUN
crl-14483	287	15	interest	interest	NOUN
crl-14483	287	16	by	by	ADP
crl-14483	287	17	total	total	ADJ
crl-14483	287	18	staffing	staffing	NOUN
crl-14483	287	19	level	level	NOUN
crl-14483	287	20	of	of	ADP
crl-14483	287	21	.14499	.14499	PUNCT
crl-14483	287	22	at	at	ADP
crl-14483	287	23	.	.	PUNCT
crl-14483	288	1	0443	0443	NUM
crl-14483	288	2	significance	significance	NOUN
crl-14483	288	3	(	(	PUNCT
crl-14483	288	4	see	see	VERB
crl-14483	288	5	table	table	NOUN
crl-14483	288	6	2	2	NUM
crl-14483	288	7	)	)	PUNCT
crl-14483	288	8	.	.	PUNCT
crl-14483	289	1	none	none	NOUN
crl-14483	289	2	of	of	ADP
crl-14483	289	3	the	the	DET
crl-14483	289	4	variations	variation	NOUN
crl-14483	289	5	in	in	ADP
crl-14483	289	6	surrogate	surrogate	ADJ
crl-14483	289	7	patrons	patron	NOUN
crl-14483	289	8	'	'	PART
crl-14483	289	9	perceptions	perception	NOUN
crl-14483	289	10	were	be	AUX
crl-14483	289	11	significant	significant	ADJ
crl-14483	289	12	for	for	ADP
crl-14483	289	13	types	type	NOUN
crl-14483	289	14	of	of	ADP
crl-14483	289	15	questions	question	NOUN
crl-14483	289	16	or	or	CCONJ
crl-14483	289	17	for	for	ADP
crl-14483	289	18	the	the	DET
crl-14483	289	19	presence	presence	NOUN
crl-14483	289	20	of	of	ADP
crl-14483	289	21	a	a	DET
crl-14483	289	22	second	second	ADJ
crl-14483	289	23	staff	staff	NOUN
crl-14483	289	24	member	member	NOUN
crl-14483	289	25	at	at	ADP
crl-14483	289	26	the	the	DET
crl-14483	289	27	desk	desk	NOUN
crl-14483	289	28	.	.	PUNCT
crl-14483	290	1	none	none	NOUN
crl-14483	290	2	of	of	ADP
crl-14483	290	3	the	the	DET
crl-14483	290	4	relationships	relationship	NOUN
crl-14483	290	5	are	be	AUX
crl-14483	290	6	particularly	particularly	ADV
crl-14483	290	7	strong	strong	ADJ
crl-14483	290	8	,	,	PUNCT
crl-14483	290	9	but	but	CCONJ
crl-14483	290	10	the	the	DET
crl-14483	290	11	evidence	evidence	NOUN
crl-14483	290	12	does	do	AUX
crl-14483	290	13	suggest	suggest	VERB
crl-14483	290	14	that	that	SCONJ
crl-14483	290	15	graduate	graduate	NOUN
crl-14483	290	16	assistants	assistant	NOUN
crl-14483	290	17	and	and	CCONJ
crl-14483	290	18	nonprofessionals	nonprofessional	NOUN
crl-14483	290	19	in	in	ADP
crl-14483	290	20	this	this	DET
crl-14483	290	21	setting	setting	NOUN
crl-14483	290	22	are	be	AUX
crl-14483	290	23	more	more	ADV
crl-14483	290	24	effective	effective	ADJ
crl-14483	290	25	when	when	SCONJ
crl-14483	290	26	working	work	VERB
crl-14483	290	27	with	with	ADP
crl-14483	290	28	another	another	DET
crl-14483	290	29	person	person	NOUN
crl-14483	290	30	and	and	CCONJ
crl-14483	290	31	when	when	SCONJ
crl-14483	290	32	a	a	DET
crl-14483	290	33	reference	reference	NOUN
crl-14483	290	34	librarian	librarian	NOUN
crl-14483	290	35	is	be	AUX
crl-14483	290	36	present	present	ADJ
crl-14483	290	37	.	.	PUNCT
crl-14483	291	1	both	both	DET
crl-14483	291	2	referrals	referral	NOUN
crl-14483	291	3	and	and	CCONJ
crl-14483	291	4	the	the	DET
crl-14483	291	5	answering	answering	NOUN
crl-14483	291	6	of	of	ADP
crl-14483	291	7	questions	question	NOUN
crl-14483	291	8	are	be	AUX
crl-14483	291	9	more	more	ADV
crl-14483	291	10	likely	likely	ADJ
crl-14483	291	11	to	to	PART
crl-14483	291	12	be	be	AUX
crl-14483	291	13	correct	correct	ADJ
crl-14483	291	14	when	when	SCONJ
crl-14483	291	15	the	the	DET
crl-14483	291	16	question	question	NOUN
crl-14483	291	17	is	be	AUX
crl-14483	291	18	clarified	clarify	VERB
crl-14483	291	19	.	.	PUNCT
crl-14483	292	1	while	while	SCONJ
crl-14483	292	2	the	the	DET
crl-14483	292	3	time	time	NOUN
crl-14483	292	4	spent	spend	VERB
crl-14483	292	5	in	in	ADP
crl-14483	292	6	answering	answer	VERB
crl-14483	292	7	individual	individual	ADJ
crl-14483	292	8	questions	question	NOUN
crl-14483	292	9	increased	increase	VERB
crl-14483	292	10	when	when	SCONJ
crl-14483	292	11	reference	reference	NOUN
crl-14483	292	12	librarians	librarians	PROPN
crl-14483	292	13	were	be	AUX
crl-14483	292	14	not	not	PART
crl-14483	292	15	present	present	ADJ
crl-14483	292	16	,	,	PUNCT
crl-14483	292	17	this	this	DET
crl-14483	292	18	additional	additional	ADJ
crl-14483	292	19	time	time	NOUN
crl-14483	292	20	did	do	AUX
crl-14483	292	21	not	not	PART
crl-14483	292	22	mean	mean	VERB
crl-14483	292	23	that	that	SCONJ
crl-14483	292	24	correct	correct	ADJ
crl-14483	292	25	answers	answer	NOUN
crl-14483	292	26	were	be	AUX
crl-14483	292	27	more	more	ADV
crl-14483	292	28	forthcoming	forthcoming	ADJ
crl-14483	292	29	.	.	PUNCT
crl-14483	293	1	table2	table2	PROPN
crl-14483	293	2	pearson	pearson	PROPN
crl-14483	293	3	coefficient	coefficient	VERB
crl-14483	293	4	correlation	correlation	NOUN
crl-14483	293	5	table	table	NOUN
crl-14483	293	6	variables	variable	VERB
crl-14483	293	7	quality	quality	NOUN
crl-14483	293	8	of	of	ADP
crl-14483	293	9	referrals	referral	NOUN
crl-14483	293	10	:	:	PUNCT
crl-14483	293	11	by	by	ADP
crl-14483	293	12	number	number	NOUN
crl-14483	293	13	of	of	ADP
crl-14483	293	14	staff	staff	NOUN
crl-14483	293	15	at	at	ADP
crl-14483	293	16	desk	desk	NOUN
crl-14483	293	17	by	by	ADP
crl-14483	293	18	clarification	clarification	NOUN
crl-14483	293	19	question	question	NOUN
crl-14483	293	20	by	by	ADP
crl-14483	293	21	presence	presence	NOUN
crl-14483	293	22	of	of	ADP
crl-14483	293	23	reference	reference	NOUN
crl-14483	293	24	librarian	librarian	NOUN
crl-14483	293	25	by	by	ADP
crl-14483	293	26	level	level	NOUN
crl-14483	293	27	of	of	ADP
crl-14483	293	28	staff	staff	NOUN
crl-14483	293	29	member	member	NOUN
crl-14483	293	30	at	at	ADP
crl-14483	293	31	desk	desk	NOUN
crl-14483	293	32	correctness	correctness	NOUN
crl-14483	293	33	of	of	ADP
crl-14483	293	34	answers	answer	NOUN
crl-14483	293	35	:	:	PUNCT
crl-14483	293	36	by	by	ADP
crl-14483	293	37	presence	presence	NOUN
crl-14483	293	38	of	of	ADP
crl-14483	293	39	reference	reference	NOUN
crl-14483	293	40	librarian	librarian	NOUN
crl-14483	293	41	by	by	ADP
crl-14483	293	42	number	number	NOUN
crl-14483	293	43	of	of	ADP
crl-14483	293	44	staff	staff	NOUN
crl-14483	293	45	by	by	ADP
crl-14483	293	46	clarification	clarification	NOUN
crl-14483	293	47	of	of	ADP
crl-14483	293	48	question	question	NOUN
crl-14483	293	49	bytimespentanswering	bytimespentanswering	NOUN
crl-14483	293	50	by	by	ADP
crl-14483	293	51	type	type	NOUN
crl-14483	293	52	ol	ol	ADJ
crl-14483	293	53	question	question	NOUN
crl-14483	293	54	time	time	NOUN
crl-14483	293	55	spent	spend	VERB
crl-14483	293	56	answering	answer	VERB
crl-14483	293	57	questions	question	NOUN
crl-14483	293	58	:	:	PUNCT
crl-14483	293	59	by	by	ADP
crl-14483	293	60	presence	presence	NOUN
crl-14483	293	61	of	of	ADP
crl-14483	293	62	reference	reference	NOUN
crl-14483	293	63	librarian	librarian	ADJ
crl-14483	293	64	perceptions	perception	NOUN
crl-14483	293	65	of	of	ADP
crl-14483	293	66	surrogate	surrogate	ADJ
crl-14483	293	67	patrons	patron	NOUN
crl-14483	293	68	:	:	PUNCT
crl-14483	293	69	uninterested	uninterested	ADJ
crl-14483	293	70	by	by	ADP
crl-14483	293	71	staffing	staffing	NOUN
crl-14483	293	72	levels	level	NOUN
crl-14483	293	73	friendliness	friendliness	VERB
crl-14483	293	74	by	by	ADP
crl-14483	293	75	presence	presence	NOUN
crl-14483	293	76	of	of	ADP
crl-14483	293	77	reference	reference	NOUN
crl-14483	293	78	librarian	librarian	ADJ
crl-14483	293	79	politeness	politeness	NOUN
crl-14483	293	80	by	by	ADP
crl-14483	293	81	presence	presence	NOUN
crl-14483	293	82	of	of	ADP
crl-14483	293	83	reference	reference	NOUN
crl-14483	293	84	librarian	librarian	NOUN
crl-14483	293	85	answerable	answerable	ADJ
crl-14483	293	86	at	at	ADP
crl-14483	293	87	the	the	DET
crl-14483	293	88	information	information	NOUN
crl-14483	293	89	desk	desk	NOUN
crl-14483	293	90	:	:	PUNCT
crl-14483	293	91	by	by	ADP
crl-14483	293	92	type	type	NOUN
crl-14483	293	93	of	of	ADP
crl-14483	293	94	question	question	NOUN
crl-14483	293	95	pearson	pearson	NOUN
crl-14483	293	96	r	r	NOUN
crl-14483	293	97	value	value	NOUN
crl-14483	293	98	between	between	ADP
crl-14483	293	99	-1.0	-1.0	PROPN
crl-14483	293	100	and	and	CCONJ
crl-14483	293	101	+	+	NUM
crl-14483	293	102	1.0	1.0	NUM
crl-14483	293	103	-.12893	-.12893	PROPN
crl-14483	293	104	-.13030	-.13030	PUNCT
crl-14483	293	105	.12290	.12290	PUNCT
crl-14483	293	106	.20341	.20341	PUNCT
crl-14483	293	107	.17529	.17529	PROPN
crl-14483	294	1	-.16750	-.16750	PROPN
crl-14483	294	2	.12578	.12578	X
crl-14483	295	1	.17654	.17654	PUNCT
crl-14483	295	2	*	*	PUNCT
crl-14483	295	3	-.18832	-.18832	PUNCT
crl-14483	295	4	.19749	.19749	PUNCT
crl-14483	295	5	*	*	PUNCT
crl-14483	295	6	-.14499	-.14499	PUNCT
crl-14483	295	7	.21909	.21909	PUNCT
crl-14483	295	8	.21407	.21407	PUNCT
crl-14483	296	1	-.20227	-.20227	PUNCT
crl-14483	296	2	level	level	NOUN
crl-14483	296	3	of	of	ADP
crl-14483	296	4	significance	significance	NOUN
crl-14483	296	5	.0380	.0380	PUNCT
crl-14483	296	6	.0482	.0482	PUNCT
crl-14483	296	7	.0585	.0585	X
crl-14483	296	8	+	+	X
crl-14483	296	9	.0182	.0182	PROPN
crl-14483	296	10	.0124	.0124	PROPN
crl-14483	297	1	.0160	.0160	PUNCT
crl-14483	297	2	.0543	.0543	PUNCT
crl-14483	298	1	+	+	X
crl-14483	298	2	.0123	.0123	PUNCT
crl-14483	298	3	.0079	.0079	PROPN
crl-14483	298	4	.0059	.0059	PUNCT
crl-14483	299	1	.044	.044	NUM
crl-14483	299	2	m	m	NUM
crl-14483	299	3	.0033	.0033	NUM
crl-14483	299	4	.00	.00	NUM
crl-14483	299	5	.0047	.0047	PUNCT
crl-14483	300	1	*	*	PUNCT
crl-14483	300	2	although	although	SCONJ
crl-14483	300	3	and	and	CCONJ
crl-14483	300	4	+	+	CCONJ
crl-14483	300	5	signs	sign	NOUN
crl-14483	300	6	usually	usually	ADV
crl-14483	300	7	indicate	indicate	VERB
crl-14483	300	8	direction	direction	NOUN
crl-14483	300	9	of	of	ADP
crl-14483	300	10	relationships	relationship	NOUN
crl-14483	300	11	,	,	PUNCT
crl-14483	300	12	all	all	DET
crl-14483	300	13	relationships	relationship	NOUN
crl-14483	300	14	are	be	AUX
crl-14483	300	15	positive	positive	ADJ
crl-14483	300	16	except	except	SCONJ
crl-14483	300	17	those	those	PRON
crl-14483	300	18	marked	mark	VERB
crl-14483	300	19	with	with	ADP
crl-14483	300	20	an	an	DET
crl-14483	300	21	asterisk	asterisk	NOUN
crl-14483	300	22	(	(	PUNCT
crl-14483	300	23	*	*	PUNCT
crl-14483	300	24	)	)	PUNCT
crl-14483	300	25	,	,	PUNCT
crl-14483	300	26	which	which	PRON
crl-14483	300	27	are	be	AUX
crl-14483	300	28	negative	negative	ADJ
crl-14483	300	29	.	.	PUNCT
crl-14483	301	1	t	t	NOUN
crl-14483	301	2	note	note	NOUN
crl-14483	301	3	:	:	PUNCT
crl-14483	301	4	these	these	PRON
crl-14483	301	5	are	be	AUX
crl-14483	301	6	borderline	borderline	NOUN
crl-14483	301	7	significant	significant	ADJ
crl-14483	301	8	.	.	PUNCT
crl-14483	302	1	t	t	PROPN
crl-14483	302	2	low	low	ADJ
crl-14483	302	3	frequencies	frequency	NOUN
crl-14483	302	4	in	in	ADP
crl-14483	302	5	the	the	DET
crl-14483	302	6	cells	cell	NOUN
crl-14483	302	7	may	may	AUX
crl-14483	302	8	make	make	VERB
crl-14483	302	9	this	this	DET
crl-14483	302	10	test	test	NOUN
crl-14483	302	11	jess	jess	NOUN
crl-14483	302	12	powerful	powerful	ADJ
crl-14483	302	13	.	.	PUNCT
crl-14483	303	1	reference	reference	NOUN
crl-14483	303	2	1	1	NUM
crl-14483	303	3	.	.	X
crl-14483	303	4	mcclure	mcclure	NOUN
crl-14483	303	5	and	and	CCONJ
crl-14483	303	6	hernon	hernon	PROPN
crl-14483	303	7	,	,	PUNCT
crl-14483	303	8	"	"	PUNCT
crl-14483	303	9	improving	improve	VERB
crl-14483	303	10	the	the	DET
crl-14483	303	11	quality	quality	NOUN
crl-14483	303	12	of	of	ADP
crl-14483	303	13	reference	reference	NOUN
crl-14483	303	14	service	service	NOUN
crl-14483	303	15	for	for	ADP
crl-14483	303	16	government	government	NOUN
crl-14483	303	17	publications	publication	NOUN
crl-14483	303	18	,	,	PUNCT
crl-14483	303	19	"	"	PUNCT
crl-14483	303	20	p.33	p.33	X
crl-14483	303	21	.	.	PUNCT