id	sid	tid	token	lemma	pos
crl-14452	1	1	college	college	NOUN
crl-14452	1	2	and	and	CCONJ
crl-14452	1	3	research	research	NOUN
crl-14452	1	4	libraries	librarie	VERB
crl-14452	1	5	unobtrusive	unobtrusive	ADJ
crl-14452	1	6	studies	study	NOUN
crl-14452	1	7	and	and	CCONJ
crl-14452	1	8	the	the	DET
crl-14452	1	9	quality	quality	NOUN
crl-14452	1	10	of	of	ADP
crl-14452	1	11	academic	academic	ADJ
crl-14452	1	12	library	library	NOUN
crl-14452	1	13	reference	reference	PROPN
crl-14452	1	14	services	service	NOUN
crl-14452	1	15	jo	jo	PROPN
crl-14452	1	16	bell	bell	PROPN
crl-14452	1	17	whitlatch	whitlatch	VERB
crl-14452	1	18	this	this	DET
crl-14452	1	19	article	article	NOUN
crl-14452	1	20	uses	use	VERB
crl-14452	1	21	empirical	empirical	ADJ
crl-14452	1	22	data	datum	NOUN
crl-14452	1	23	from	from	ADP
crl-14452	1	24	a	a	DET
crl-14452	1	25	recent	recent	ADJ
crl-14452	1	26	obtrusive	obtrusive	ADJ
crl-14452	1	27	study	study	NOUN
crl-14452	1	28	of	of	ADP
crl-14452	1	29	reference	reference	NOUN
crl-14452	1	30	performance	performance	NOUN
crl-14452	1	31	to	to	PART
crl-14452	1	32	explore	explore	VERB
crl-14452	1	33	content	content	NOUN
crl-14452	1	34	validity	validity	NOUN
crl-14452	1	35	and	and	CCONJ
crl-14452	1	36	assumptions	assumption	NOUN
crl-14452	1	37	regarding	regard	VERB
crl-14452	1	38	unobtrusive	unobtrusive	ADJ
crl-14452	1	39	studies	study	NOUN
crl-14452	1	40	.	.	PUNCT
crl-14452	2	1	data	datum	NOUN
crl-14452	2	2	collected	collect	VERB
crl-14452	2	3	by	by	ADP
crl-14452	2	4	the	the	DET
crl-14452	2	5	author	author	NOUN
crl-14452	2	6	support	support	VERB
crl-14452	2	7	the	the	DET
crl-14452	2	8	contention	contention	NOUN
crl-14452	2	9	that	that	SCONJ
crl-14452	2	10	improvements	improvement	NOUN
crl-14452	2	11	are	be	AUX
crl-14452	2	12	highly	highly	ADV
crl-14452	2	13	desirable	desirable	ADJ
crl-14452	2	14	before	before	ADP
crl-14452	2	15	conducting	conduct	VERB
crl-14452	2	16	more	more	ADJ
crl-14452	2	17	unobtrusive	unobtrusive	ADJ
crl-14452	2	18	studies	study	NOUN
crl-14452	2	19	of	of	ADP
crl-14452	2	20	reference	reference	NOUN
crl-14452	2	21	service	service	NOUN
crl-14452	2	22	.	.	PUNCT
crl-14452	3	1	the	the	DET
crl-14452	3	2	two	two	NUM
crl-14452	3	3	most	most	ADV
crl-14452	3	4	important	important	ADJ
crl-14452	3	5	changes	change	NOUN
crl-14452	3	6	concern	concern	NOUN
crl-14452	3	7	the	the	DET
crl-14452	3	8	development	development	NOUN
crl-14452	3	9	of	of	ADP
crl-14452	3	10	test	test	NOUN
crl-14452	3	11	questions	question	NOUN
crl-14452	3	12	representing	represent	VERB
crl-14452	3	13	all	all	DET
crl-14452	3	14	types	type	NOUN
crl-14452	3	15	of	of	ADP
crl-14452	3	16	queries	query	NOUN
crl-14452	3	17	and	and	CCONJ
crl-14452	3	18	supplementing	supplement	VERB
crl-14452	3	19	the	the	DET
crl-14452	3	20	correct	correct	ADJ
crl-14452	3	21	fill	fill	NOUN
crl-14452	3	22	rate	rate	NOUN
crl-14452	3	23	with	with	ADP
crl-14452	3	24	other	other	ADJ
crl-14452	3	25	measures	measure	NOUN
crl-14452	3	26	of	of	ADP
crl-14452	3	27	reference	reference	NOUN
crl-14452	3	28	performance	performance	NOUN
crl-14452	3	29	.	.	PUNCT
crl-14452	4	1	uring	ure	VERB
crl-14452	4	2	the	the	DET
crl-14452	4	3	past	past	ADJ
crl-14452	4	4	two	two	NUM
crl-14452	4	5	decades	decade	NOUN
crl-14452	4	6	,	,	PUNCT
crl-14452	4	7	the	the	DET
crl-14452	4	8	most	most	ADV
crl-14452	4	9	notable	notable	ADJ
crl-14452	4	10	advance	advance	NOUN
crl-14452	4	11	in	in	ADP
crl-14452	4	12	reference	reference	NOUN
crl-14452	4	13	services	service	NOUN
crl-14452	4	14	evaluation	evaluation	NOUN
crl-14452	4	15	has	have	AUX
crl-14452	4	16	been	be	AUX
crl-14452	4	17	the	the	DET
crl-14452	4	18	increased	increase	VERB
crl-14452	4	19	use	use	NOUN
crl-14452	4	20	of	of	ADP
crl-14452	4	21	unobtrusive	unobtrusive	ADJ
crl-14452	4	22	observation	observation	NOUN
crl-14452	4	23	methodology	methodology	NOUN
crl-14452	4	24	.	.	PUNCT
crl-14452	5	1	researchers	researcher	NOUN
crl-14452	5	2	have	have	AUX
crl-14452	5	3	come	come	VERB
crl-14452	5	4	to	to	PART
crl-14452	5	5	accept	accept	VERB
crl-14452	5	6	unobtrusive	unobtrusive	ADJ
crl-14452	5	7	studies	study	NOUN
crl-14452	5	8	as	as	ADP
crl-14452	5	9	a	a	DET
crl-14452	5	10	valuable	valuable	ADJ
crl-14452	5	11	tool	tool	NOUN
crl-14452	5	12	for	for	ADP
crl-14452	5	13	the	the	DET
crl-14452	5	14	evaluation	evaluation	NOUN
crl-14452	5	15	of	of	ADP
crl-14452	5	16	reference	reference	NOUN
crl-14452	5	17	services	service	NOUN
crl-14452	5	18	.	.	PUNCT
crl-14452	6	1	reference	reference	NOUN
crl-14452	6	2	librarians	librarians	PROPN
crl-14452	6	3	and	and	CCONJ
crl-14452	6	4	library	library	NOUN
crl-14452	6	5	managers	manager	NOUN
crl-14452	6	6	,	,	PUNCT
crl-14452	6	7	however	however	ADV
crl-14452	6	8	,	,	PUNCT
crl-14452	6	9	do	do	AUX
crl-14452	6	10	not	not	PART
crl-14452	6	11	appear	appear	VERB
crl-14452	6	12	to	to	PART
crl-14452	6	13	have	have	AUX
crl-14452	6	14	integrated	integrate	VERB
crl-14452	6	15	the	the	DET
crl-14452	6	16	findings	finding	NOUN
crl-14452	6	17	from	from	ADP
crl-14452	6	18	these	these	DET
crl-14452	6	19	unobtrusive	unobtrusive	ADJ
crl-14452	6	20	studies	study	NOUN
crl-14452	6	21	into	into	ADP
crl-14452	6	22	reference	reference	NOUN
crl-14452	6	23	services	service	NOUN
crl-14452	6	24	practice	practice	NOUN
crl-14452	6	25	.	.	PUNCT
crl-14452	7	1	unobtrusive	unobtrusive	ADJ
crl-14452	7	2	studies	study	NOUN
crl-14452	7	3	of	of	ADP
crl-14452	7	4	reference	reference	NOUN
crl-14452	7	5	services	service	NOUN
crl-14452	7	6	were	be	AUX
crl-14452	7	7	developed	develop	VERB
crl-14452	7	8	to	to	PART
crl-14452	7	9	provide	provide	VERB
crl-14452	7	10	an	an	DET
crl-14452	7	11	alternative	alternative	NOUN
crl-14452	7	12	to	to	ADP
crl-14452	7	13	user	user	NOUN
crl-14452	7	14	satisfaction	satisfaction	NOUN
crl-14452	7	15	surveys	survey	NOUN
crl-14452	7	16	.	.	PUNCT
crl-14452	8	1	the	the	DET
crl-14452	8	2	early	early	ADJ
crl-14452	8	3	,	,	PUNCT
crl-14452	8	4	obtrusive	obtrusive	ADJ
crl-14452	8	5	and	and	CCONJ
crl-14452	8	6	generally	generally	ADV
crl-14452	8	7	global	global	ADJ
crl-14452	8	8	surveys	survey	NOUN
crl-14452	8	9	of	of	ADP
crl-14452	8	10	user	user	NOUN
crl-14452	8	11	satisfaction	satisfaction	NOUN
crl-14452	8	12	provided	provide	VERB
crl-14452	8	13	little	little	ADJ
crl-14452	8	14	information	information	NOUN
crl-14452	8	15	useful	useful	ADJ
crl-14452	8	16	for	for	ADP
crl-14452	8	17	improving	improve	VERB
crl-14452	8	18	services	service	NOUN
crl-14452	8	19	.	.	PUNCT
crl-14452	9	1	unfortunately	unfortunately	ADV
crl-14452	9	2	,	,	PUNCT
crl-14452	9	3	unobtrusive	unobtrusive	ADJ
crl-14452	9	4	studies	study	NOUN
crl-14452	9	5	as	as	SCONJ
crl-14452	9	6	they	they	PRON
crl-14452	9	7	are	be	AUX
crl-14452	9	8	presently	presently	ADV
crl-14452	9	9	employed	employ	VERB
crl-14452	9	10	in	in	ADP
crl-14452	9	11	the	the	DET
crl-14452	9	12	evaluation	evaluation	NOUN
crl-14452	9	13	of	of	ADP
crl-14452	9	14	reference	reference	NOUN
crl-14452	9	15	services	service	NOUN
crl-14452	9	16	also	also	ADV
crl-14452	9	17	have	have	VERB
crl-14452	9	18	serious	serious	ADJ
crl-14452	9	19	limitations	limitation	NOUN
crl-14452	9	20	that	that	PRON
crl-14452	9	21	prevent	prevent	VERB
crl-14452	9	22	an	an	DET
crl-14452	9	23	adequate	adequate	ADJ
crl-14452	9	24	assessment	assessment	NOUN
crl-14452	9	25	of	of	ADP
crl-14452	9	26	reference	reference	NOUN
crl-14452	9	27	services	service	NOUN
crl-14452	9	28	performance	performance	NOUN
crl-14452	9	29	.	.	PUNCT
crl-14452	10	1	this	this	DET
crl-14452	10	2	paper	paper	NOUN
crl-14452	10	3	begins	begin	VERB
crl-14452	10	4	with	with	ADP
crl-14452	10	5	a	a	DET
crl-14452	10	6	comparison	comparison	NOUN
crl-14452	10	7	of	of	ADP
crl-14452	10	8	performance	performance	NOUN
crl-14452	10	9	measures	measure	NOUN
crl-14452	10	10	and	and	CCONJ
crl-14452	10	11	methodologies	methodology	NOUN
crl-14452	10	12	typically	typically	ADV
crl-14452	10	13	employed	employ	VERB
crl-14452	10	14	in	in	ADP
crl-14452	10	15	unobtrusive	unobtrusive	ADJ
crl-14452	10	16	and	and	CCONJ
crl-14452	10	17	obtrusive	obtrusive	ADJ
crl-14452	10	18	studies	study	NOUN
crl-14452	10	19	and	and	CCONJ
crl-14452	10	20	then	then	ADV
crl-14452	10	21	discusses	discuss	VERB
crl-14452	10	22	the	the	DET
crl-14452	10	23	assumptions	assumption	NOUN
crl-14452	10	24	underlying	underlie	VERB
crl-14452	10	25	unobtrusive	unobtrusive	ADJ
crl-14452	10	26	studies	study	NOUN
crl-14452	10	27	.	.	PUNCT
crl-14452	11	1	a	a	DET
crl-14452	11	2	recently	recently	ADV
crl-14452	11	3	published	publish	VERB
crl-14452	11	4	text	text	NOUN
crl-14452	11	5	,	,	PUNCT
crl-14452	11	6	unobtrusive	unobtrusive	ADJ
crl-14452	11	7	testing	testing	NOUN
crl-14452	11	8	and	and	CCONJ
crl-14452	11	9	library	library	NOUN
crl-14452	11	10	reference	reference	NOUN
crl-14452	11	11	services	service	NOUN
crl-14452	11	12	by	by	ADP
crl-14452	11	13	peter	peter	PROPN
crl-14452	11	14	hernon	hernon	PROPN
crl-14452	11	15	and	and	CCONJ
crl-14452	11	16	charles	charles	PROPN
crl-14452	11	17	mcclure	mcclure	NOUN
crl-14452	11	18	,	,	PUNCT
crl-14452	11	19	provides	provide	VERB
crl-14452	11	20	an	an	DET
crl-14452	11	21	excellent	excellent	ADJ
crl-14452	11	22	review	review	NOUN
crl-14452	11	23	of	of	ADP
crl-14452	11	24	unobtrusive	unobtrusive	ADJ
crl-14452	11	25	methodology	methodology	NOUN
crl-14452	11	26	and	and	CCONJ
crl-14452	11	27	practice	practice	NOUN
crl-14452	11	28	.	.	PUNCT
crl-14452	12	1	1	1	NUM
crl-14452	12	2	to	to	PART
crl-14452	12	3	illustrate	illustrate	VERB
crl-14452	12	4	differences	difference	NOUN
crl-14452	12	5	between	between	ADP
crl-14452	12	6	these	these	DET
crl-14452	12	7	two	two	NUM
crl-14452	12	8	types	type	NOUN
crl-14452	12	9	of	of	ADP
crl-14452	12	10	studies	study	NOUN
crl-14452	12	11	,	,	PUNCT
crl-14452	12	12	i	i	PRON
crl-14452	12	13	use	use	VERB
crl-14452	12	14	material	material	NOUN
crl-14452	12	15	from	from	ADP
crl-14452	12	16	hernon	hernon	NOUN
crl-14452	12	17	and	and	CCONJ
crl-14452	12	18	mcoure	mcoure	NOUN
crl-14452	12	19	and	and	CCONJ
crl-14452	12	20	selected	select	VERB
crl-14452	12	21	findings	finding	NOUN
crl-14452	12	22	from	from	ADP
crl-14452	12	23	an	an	DET
crl-14452	12	24	obtrusive	obtrusive	ADJ
crl-14452	12	25	study	study	NOUN
crl-14452	12	26	that	that	PRON
crl-14452	12	27	i	i	PRON
crl-14452	12	28	have	have	AUX
crl-14452	12	29	just	just	ADV
crl-14452	12	30	completed	complete	VERB
crl-14452	12	31	.	.	PUNCT
crl-14452	13	1	2	2	NUM
crl-14452	13	2	my	my	PRON
crl-14452	13	3	findings	finding	NOUN
crl-14452	13	4	support	support	VERB
crl-14452	13	5	the	the	DET
crl-14452	13	6	contention	contention	NOUN
crl-14452	13	7	that	that	PRON
crl-14452	13	8	unobtrusive	unobtrusive	ADJ
crl-14452	13	9	studies	study	NOUN
crl-14452	13	10	,	,	PUNCT
crl-14452	13	11	as	as	SCONJ
crl-14452	13	12	they	they	PRON
crl-14452	13	13	are	be	AUX
crl-14452	13	14	currently	currently	ADV
crl-14452	13	15	conducted	conduct	VERB
crl-14452	13	16	,	,	PUNCT
crl-14452	13	17	are	be	AUX
crl-14452	13	18	extremely	extremely	ADV
crl-14452	13	19	limited	limited	ADJ
crl-14452	13	20	as	as	ADP
crl-14452	13	21	instruments	instrument	NOUN
crl-14452	13	22	for	for	ADP
crl-14452	13	23	the	the	DET
crl-14452	13	24	evaluation	evaluation	NOUN
crl-14452	13	25	of	of	ADP
crl-14452	13	26	reference	reference	NOUN
crl-14452	13	27	effectiveness	effectiveness	NOUN
crl-14452	13	28	in	in	ADP
crl-14452	13	29	academic	academic	ADJ
crl-14452	13	30	libraries	library	NOUN
crl-14452	13	31	.	.	PUNCT
crl-14452	14	1	the	the	DET
crl-14452	14	2	paper	paper	NOUN
crl-14452	14	3	concludes	conclude	VERB
crl-14452	14	4	with	with	ADP
crl-14452	14	5	a	a	DET
crl-14452	14	6	discussion	discussion	NOUN
crl-14452	14	7	of	of	ADP
crl-14452	14	8	the	the	DET
crl-14452	14	9	changes	change	NOUN
crl-14452	14	10	that	that	PRON
crl-14452	14	11	are	be	AUX
crl-14452	14	12	needed	need	VERB
crl-14452	14	13	in	in	ADP
crl-14452	14	14	order	order	NOUN
crl-14452	14	15	to	to	PART
crl-14452	14	16	develop	develop	VERB
crl-14452	14	17	an	an	DET
crl-14452	14	18	improved	improved	ADJ
crl-14452	14	19	system	system	NOUN
crl-14452	14	20	of	of	ADP
crl-14452	14	21	reference	reference	NOUN
crl-14452	14	22	evaluation	evaluation	NOUN
crl-14452	14	23	.	.	PUNCT
crl-14452	15	1	summary	summary	NOUN
crl-14452	15	2	of	of	ADP
crl-14452	15	3	findings	finding	NOUN
crl-14452	15	4	and	and	CCONJ
crl-14452	15	5	methodology	methodology	NOUN
crl-14452	15	6	unobtrusive	unobtrusive	ADJ
crl-14452	15	7	studies	study	NOUN
crl-14452	15	8	in	in	ADP
crl-14452	15	9	unobtrusive	unobtrusive	ADJ
crl-14452	15	10	studies	study	NOUN
crl-14452	15	11	of	of	ADP
crl-14452	15	12	reference	reference	NOUN
crl-14452	15	13	services	service	NOUN
crl-14452	15	14	,	,	PUNCT
crl-14452	15	15	predetermined	predetermine	VERB
crl-14452	15	16	test	test	NOUN
crl-14452	15	17	questions	question	NOUN
crl-14452	15	18	are	be	AUX
crl-14452	15	19	administered	administer	VERB
crl-14452	15	20	to	to	PART
crl-14452	15	21	reference	reference	VERB
crl-14452	15	22	librarians	librarian	NOUN
crl-14452	15	23	.	.	PUNCT
crl-14452	16	1	these	these	DET
crl-14452	16	2	librarians	librarians	PROPN
crl-14452	16	3	are	be	AUX
crl-14452	16	4	unaware	unaware	ADJ
crl-14452	16	5	that	that	SCONJ
crl-14452	16	6	their	their	PRON
crl-14452	16	7	responses	response	NOUN
crl-14452	16	8	are	be	AUX
crl-14452	16	9	being	be	AUX
crl-14452	16	10	assessed	assess	VERB
crl-14452	16	11	.	.	PUNCT
crl-14452	17	1	thus	thus	ADV
crl-14452	17	2	,	,	PUNCT
crl-14452	17	3	the	the	DET
crl-14452	17	4	effect	effect	NOUN
crl-14452	17	5	of	of	ADP
crl-14452	17	6	being	be	AUX
crl-14452	17	7	tested	test	VERB
crl-14452	17	8	should	should	AUX
crl-14452	17	9	not	not	PART
crl-14452	17	10	influence	influence	VERB
crl-14452	17	11	jo	jo	PROPN
crl-14452	17	12	bell	bell	PROPN
crl-14452	17	13	whitlatch	whitlatch	NOUN
crl-14452	17	14	is	be	AUX
crl-14452	17	15	associate	associate	ADJ
crl-14452	17	16	library	library	NOUN
crl-14452	17	17	director	director	NOUN
crl-14452	17	18	,	,	PUNCT
crl-14452	17	19	access	access	NOUN
crl-14452	17	20	and	and	CCONJ
crl-14452	17	21	bibliographic	bibliographic	ADJ
crl-14452	17	22	services	service	NOUN
crl-14452	17	23	,	,	PUNCT
crl-14452	17	24	at	at	ADP
crl-14452	17	25	san	san	PROPN
crl-14452	17	26	jose	jose	PROPN
crl-14452	17	27	state	state	PROPN
crl-14452	17	28	university	university	PROPN
crl-14452	17	29	,	,	PUNCT
crl-14452	17	30	san	san	PROPN
crl-14452	17	31	jose	jose	PROPN
crl-14452	17	32	,	,	PUNCT
crl-14452	17	33	california	california	PROPN
crl-14452	17	34	95192	95192	NUM
crl-14452	17	35	-	-	SYM
crl-14452	17	36	0028	0028	NUM
crl-14452	17	37	.	.	PUNCT
crl-14452	18	1	181	181	NUM
crl-14452	18	2	182	182	NUM
crl-14452	18	3	college	college	PROPN
crl-14452	18	4	&	&	CCONJ
crl-14452	18	5	research	research	PROPN
crl-14452	18	6	libraries	librarie	VERB
crl-14452	18	7	the	the	DET
crl-14452	18	8	normal	normal	ADJ
crl-14452	18	9	behavior	behavior	NOUN
crl-14452	18	10	of	of	ADP
crl-14452	18	11	the	the	DET
crl-14452	18	12	librarian	librarian	NOUN
crl-14452	18	13	.	.	PUNCT
crl-14452	19	1	those	those	PRON
crl-14452	19	2	administering	administer	VERB
crl-14452	19	3	the	the	DET
crl-14452	19	4	test	test	NOUN
crl-14452	19	5	questions	question	NOUN
crl-14452	19	6	pose	pose	VERB
crl-14452	19	7	as	as	ADP
crl-14452	19	8	library	library	NOUN
crl-14452	19	9	users	user	NOUN
crl-14452	19	10	and	and	CCONJ
crl-14452	19	11	receive	receive	VERB
crl-14452	19	12	training	training	NOUN
crl-14452	19	13	in	in	ADP
crl-14452	19	14	how	how	SCONJ
crl-14452	19	15	to	to	PART
crl-14452	19	16	administer	administer	VERB
crl-14452	19	17	the	the	DET
crl-14452	19	18	questions	question	NOUN
crl-14452	19	19	to	to	ADP
crl-14452	19	20	the	the	DET
crl-14452	19	21	unsuspecting	unsuspecting	ADJ
crl-14452	19	22	librarians	librarians	PROPN
crl-14452	19	23	.	.	PUNCT
crl-14452	20	1	the	the	DET
crl-14452	20	2	results	result	NOUN
crl-14452	20	3	indicate	indicate	VERB
crl-14452	20	4	that	that	SCONJ
crl-14452	20	5	reference	reference	NOUN
crl-14452	20	6	staff	staff	NOUN
crl-14452	20	7	members	member	NOUN
crl-14452	20	8	answer	answer	VERB
crl-14452	20	9	correctly	correctly	ADV
crl-14452	20	10	50	50	NUM
crl-14452	20	11	to	to	PART
crl-14452	20	12	60	60	NUM
crl-14452	20	13	percent	percent	NOUN
crl-14452	20	14	of	of	ADP
crl-14452	20	15	the	the	DET
crl-14452	20	16	questions	question	NOUN
crl-14452	20	17	posed	pose	VERB
crl-14452	20	18	in	in	ADP
crl-14452	20	19	this	this	DET
crl-14452	20	20	manner	manner	NOUN
crl-14452	20	21	.	.	PUNCT
crl-14452	21	1	3	3	NUM
crl-14452	21	2	thomas	thomas	PROPN
crl-14452	21	3	childers	childer	NOUN
crl-14452	21	4	remarks	remark	VERB
crl-14452	21	5	that	that	SCONJ
crl-14452	21	6	he	he	PRON
crl-14452	21	7	and	and	CCONJ
crl-14452	21	8	crowley	crowley	NOUN
crl-14452	21	9	unintentionally	unintentionally	ADV
crl-14452	21	10	initiated	initiate	VERB
crl-14452	21	11	a	a	DET
crl-14452	21	12	tradition	tradition	NOUN
crl-14452	21	13	of	of	ADP
crl-14452	21	14	research	research	NOUN
crl-14452	21	15	and	and	CCONJ
crl-14452	21	16	a	a	DET
crl-14452	21	17	particular	particular	ADJ
crl-14452	21	18	way	way	NOUN
crl-14452	21	19	of	of	ADP
crl-14452	21	20	conceiving	conceive	VERB
crl-14452	21	21	the	the	DET
crl-14452	21	22	reference	reference	NOUN
crl-14452	21	23	process	process	NOUN
crl-14452	21	24	and	and	CCONJ
crl-14452	21	25	applying	apply	VERB
crl-14452	21	26	the	the	DET
crl-14452	21	27	unobtrusive	unobtrusive	ADJ
crl-14452	21	28	method	method	NOUN
crl-14452	21	29	to	to	ADP
crl-14452	21	30	the	the	DET
crl-14452	21	31	evaluation	evaluation	NOUN
crl-14452	21	32	of	of	ADP
crl-14452	21	33	reference	reference	NOUN
crl-14452	21	34	services	service	NOUN
crl-14452	21	35	.	.	PUNCT
crl-14452	22	1	today	today	NOUN
crl-14452	22	2	,	,	PUNCT
crl-14452	22	3	those	those	PRON
crl-14452	22	4	performing	perform	VERB
crl-14452	22	5	unobtrusive	unobtrusive	ADJ
crl-14452	22	6	studies	study	NOUN
crl-14452	22	7	continue	continue	VERB
crl-14452	22	8	to	to	PART
crl-14452	22	9	conceive	conceive	VERB
crl-14452	22	10	the	the	DET
crl-14452	22	11	reference	reference	NOUN
crl-14452	22	12	process	process	NOUN
crl-14452	22	13	·	·	PUNCT
crl-14452	22	14	and	and	CCONJ
crl-14452	22	15	employ	employ	VERB
crl-14452	22	16	the	the	DET
crl-14452	22	17	unobtrusive	unobtrusive	ADJ
crl-14452	22	18	method	method	NOUN
crl-14452	22	19	in	in	ADP
crl-14452	22	20	roughly	roughly	ADV
crl-14452	22	21	the	the	DET
crl-14452	22	22	same	same	ADJ
crl-14452	22	23	way	way	NOUN
crl-14452	22	24	as	as	ADP
crl-14452	22	25	the	the	DET
crl-14452	22	26	original	original	ADJ
crl-14452	22	27	investigators	investigator	NOUN
crl-14452	22	28	.	.	PUNCT
crl-14452	23	1	4	4	X
crl-14452	23	2	.	.	PUNCT
crl-14452	24	1	typically	typically	ADV
crl-14452	24	2	,	,	PUNCT
crl-14452	24	3	unobtrusive	unobtrusive	ADJ
crl-14452	24	4	studies	study	NOUN
crl-14452	24	5	use	use	VERB
crl-14452	24	6	the	the	DET
crl-14452	24	7	correct	correct	ADJ
crl-14452	24	8	answer	answer	NOUN
crl-14452	24	9	fill	fill	NOUN
crl-14452	24	10	rate	rate	NOUN
crl-14452	24	11	,	,	PUNCT
crl-14452	24	12	that	that	PRON
crl-14452	24	13	is	be	AUX
crl-14452	24	14	to	to	PART
crl-14452	24	15	say	say	VERB
crl-14452	24	16	,	,	PUNCT
crl-14452	24	17	the	the	DET
crl-14452	24	18	proportion	proportion	NOUN
crl-14452	24	19	of	of	ADP
crl-14452	24	20	correct	correct	ADJ
crl-14452	24	21	answers	answer	NOUN
crl-14452	24	22	to	to	ADP
crl-14452	24	23	questions	question	NOUN
crl-14452	24	24	,	,	PUNCT
crl-14452	24	25	as	as	ADP
crl-14452	24	26	the	the	DET
crl-14452	24	27	measure	measure	NOUN
crl-14452	24	28	of	of	ADP
crl-14452	24	29	reference	reference	NOUN
crl-14452	24	30	performance	performance	NOUN
crl-14452	24	31	.	.	PUNCT
crl-14452	25	1	in	in	ADP
crl-14452	25	2	their	their	PRON
crl-14452	25	3	recent	recent	ADJ
crl-14452	25	4	study	study	NOUN
crl-14452	25	5	of	of	ADP
crl-14452	25	6	government	government	NOUN
crl-14452	25	7	documents	document	NOUN
crl-14452	25	8	reference	reference	NOUN
crl-14452	25	9	service	service	NOUN
crl-14452	25	10	,	,	PUNCT
crl-14452	25	11	hernon	hernon	NOUN
crl-14452	25	12	and	and	CCONJ
crl-14452	25	13	mcclure	mcclure	NOUN
crl-14452	25	14	employed	employ	VERB
crl-14452	25	15	the	the	DET
crl-14452	25	16	two	two	NUM
crl-14452	25	17	types	type	NOUN
crl-14452	25	18	of	of	ADP
crl-14452	25	19	test	test	NOUN
crl-14452	25	20	questions	question	NOUN
crl-14452	25	21	most	most	ADV
crl-14452	25	22	commonly	commonly	ADV
crl-14452	25	23	used	use	VERB
crl-14452	25	24	in	in	ADP
crl-14452	25	25	unobtrusive	unobtrusive	ADJ
crl-14452	25	26	studies	study	NOUN
crl-14452	25	27	:	:	PUNCT
crl-14452	25	28	factual	factual	ADJ
crl-14452	25	29	,	,	PUNCT
crl-14452	25	30	e.g.	e.g.	ADV
crl-14452	25	31	,	,	PUNCT
crl-14452	25	32	requests	request	NOUN
crl-14452	25	33	for	for	ADP
crl-14452	25	34	the	the	DET
crl-14452	25	35	name	name	NOUN
crl-14452	25	36	of	of	ADP
crl-14452	25	37	an	an	DET
crl-14452	25	38	individual	individual	NOUN
crl-14452	25	39	or	or	CCONJ
crl-14452	25	40	for	for	ADP
crl-14452	25	41	specific	specific	ADJ
crl-14452	25	42	statistical	statistical	ADJ
crl-14452	25	43	or	or	CCONJ
crl-14452	25	44	descriptive	descriptive	ADJ
crl-14452	25	45	information	information	NOUN
crl-14452	25	46	;	;	PUNCT
crl-14452	25	47	and	and	CCONJ
crl-14452	25	48	bibliographic	bibliographic	ADJ
crl-14452	25	49	,	,	PUNCT
crl-14452	25	50	e.g.	e.g.	ADV
crl-14452	25	51	,	,	PUNCT
crl-14452	25	52	requests	request	NOUN
crl-14452	25	53	for	for	ADP
crl-14452	25	54	bibliographic	bibliographic	ADJ
crl-14452	25	55	citations	citation	NOUN
crl-14452	25	56	,	,	PUNCT
crl-14452	25	57	information	information	NOUN
crl-14452	25	58	on	on	ADP
crl-14452	25	59	.	.	PUNCT
crl-14452	26	1	the	the	DET
crl-14452	26	2	availability	availability	NOUN
crl-14452	26	3	of	of	ADP
crl-14452	26	4	a	a	DET
crl-14452	26	5	publication	publication	NOUN
crl-14452	26	6	in	in	ADP
crl-14452	26	7	the	the	DET
crl-14452	26	8	library	library	NOUN
crl-14452	26	9	or	or	CCONJ
crl-14452	26	10	through	through	ADP
crl-14452	26	11	the	the	DET
crl-14452	26	12	government	government	NOUN
crl-14452	26	13	publications	publication	NOUN
crl-14452	26	14	sales	sale	NOUN
crl-14452	26	15	program	program	NOUN
crl-14452	26	16	,	,	PUNCT
crl-14452	26	17	or	or	CCONJ
crl-14452	26	18	information	information	NOUN
crl-14452	26	19	on	on	ADP
crl-14452	26	20	obtaining	obtain	VERB
crl-14452	26	21	a	a	DET
crl-14452	26	22	superintendent	superintendent	NOUN
crl-14452	26	23	of	of	ADP
crl-14452	26	24	documents	document	NOUN
crl-14452	26	25	classification	classification	NOUN
crl-14452	26	26	number	number	NOUN
crl-14452	26	27	.	.	PUNCT
crl-14452	27	1	5	5	NUM
crl-14452	27	2	they	they	PRON
crl-14452	27	3	report	report	VERB
crl-14452	27	4	that	that	SCONJ
crl-14452	27	5	the	the	DET
crl-14452	27	6	most	most	ADV
crl-14452	27	7	frequent	frequent	ADJ
crl-14452	27	8	reasons	reason	NOUN
crl-14452	27	9	for	for	ADP
crl-14452	27	10	incorrect	incorrect	ADJ
crl-14452	27	11	answers	answer	NOUN
crl-14452	27	12	are	be	AUX
crl-14452	27	13	that	that	SCONJ
crl-14452	27	14	the	the	DET
crl-14452	27	15	library	library	NOUN
crl-14452	27	16	staff	staff	NOUN
crl-14452	27	17	member	member	NOUN
crl-14452	27	18	gave	give	VERB
crl-14452	27	19	wrong	wrong	ADJ
crl-14452	27	20	data	datum	NOUN
crl-14452	27	21	(	(	PUNCT
crl-14452	27	22	96	96	NUM
crl-14452	27	23	cases	case	NOUN
crl-14452	27	24	or	or	CCONJ
crl-14452	27	25	64.4	64.4	NUM
crl-14452	27	26	percent	percent	NOUN
crl-14452	27	27	)	)	PUNCT
crl-14452	27	28	,	,	PUNCT
crl-14452	27	29	responded	respond	VERB
crl-14452	27	30	"	"	PUNCT
crl-14452	27	31	do	do	AUX
crl-14452	27	32	n't	not	PART
crl-14452	27	33	know	know	VERB
crl-14452	27	34	"	"	PUNCT
crl-14452	27	35	without	without	ADP
crl-14452	27	36	referral	referral	NOUN
crl-14452	27	37	(	(	PUNCT
crl-14452	27	38	30	30	NUM
crl-14452	27	39	cases	case	NOUN
crl-14452	27	40	or	or	CCONJ
crl-14452	27	41	20.1	20.1	NUM
crl-14452	27	42	percent	percent	NOUN
crl-14452	27	43	)	)	PUNCT
crl-14452	27	44	or	or	CCONJ
crl-14452	27	45	incorrectly	incorrectly	ADV
crl-14452	27	46	claimed	claim	VERB
crl-14452	27	47	that	that	SCONJ
crl-14452	27	48	the	the	DET
crl-14452	27	49	library	library	NOUN
crl-14452	27	50	did	do	AUX
crl-14452	27	51	not	not	PART
crl-14452	27	52	own	own	VERB
crl-14452	27	53	a	a	DET
crl-14452	27	54	source	source	NOUN
crl-14452	27	55	(	(	PUNCT
crl-14452	27	56	23	23	NUM
crl-14452	27	57	cases	case	NOUN
crl-14452	27	58	or	or	CCONJ
crl-14452	27	59	15.4	15.4	NUM
crl-14452	27	60	percent	percent	NOUN
crl-14452	27	61	)	)	PUNCT
crl-14452	27	62	.	.	PUNCT
crl-14452	28	1	6	6	NUM
crl-14452	28	2	obtrusive	obtrusive	ADJ
crl-14452	28	3	study	study	NOUN
crl-14452	28	4	this	this	DET
crl-14452	28	5	obtrusive	obtrusive	ADJ
crl-14452	28	6	study	study	NOUN
crl-14452	28	7	includes	include	VERB
crl-14452	28	8	397	397	NUM
crl-14452	28	9	reference	reference	NOUN
crl-14452	28	10	transactions	transaction	NOUN
crl-14452	28	11	in	in	ADP
crl-14452	28	12	five	five	NUM
crl-14452	28	13	academic	academic	ADJ
crl-14452	28	14	libraries	library	NOUN
crl-14452	28	15	in	in	ADP
crl-14452	28	16	northern	northern	ADJ
crl-14452	28	17	california	california	PROPN
crl-14452	28	18	.	.	PUNCT
crl-14452	29	1	librarians	librarians	PROPN
crl-14452	29	2	asked	ask	VERB
crl-14452	29	3	users	user	NOUN
crl-14452	29	4	to	to	PART
crl-14452	29	5	complete	complete	VERB
crl-14452	29	6	a	a	DET
crl-14452	29	7	questionnaire	questionnaire	NOUN
crl-14452	29	8	for	for	ADP
crl-14452	29	9	every	every	DET
crl-14452	29	10	fifth	fifth	ADJ
crl-14452	29	11	reference	reference	NOUN
crl-14452	29	12	transaction	transaction	NOUN
crl-14452	29	13	;	;	PUNCT
crl-14452	29	14	librarians	librarians	PROPN
crl-14452	29	15	also	also	ADV
crl-14452	29	16	completed	complete	VERB
crl-14452	29	17	a	a	DET
crl-14452	29	18	companion	companion	NOUN
crl-14452	29	19	questionnaire	questionnaire	NOUN
crl-14452	29	20	for	for	ADP
crl-14452	29	21	every	every	DET
crl-14452	29	22	sampled	sample	VERB
crl-14452	29	23	transaction	transaction	NOUN
crl-14452	29	24	.	.	PUNCT
crl-14452	30	1	matching	match	VERB
crl-14452	30	2	questionnaires	questionnaire	NOUN
crl-14452	30	3	were	be	AUX
crl-14452	30	4	returned	return	VERB
crl-14452	30	5	march	march	PROPN
crl-14452	30	6	1989	1989	NUM
crl-14452	30	7	for	for	ADP
crl-14452	30	8	257	257	NUM
crl-14452	30	9	transactions	transaction	NOUN
crl-14452	30	10	.	.	PUNCT
crl-14452	31	1	prior	prior	ADV
crl-14452	31	2	to	to	ADP
crl-14452	31	3	collecting	collect	VERB
crl-14452	31	4	the	the	DET
crl-14452	31	5	sample	sample	NOUN
crl-14452	31	6	data	datum	NOUN
crl-14452	31	7	,	,	PUNCT
crl-14452	31	8	librarians	librarian	VERB
crl-14452	31	9	from	from	ADP
crl-14452	31	10	each	each	PRON
crl-14452	31	11	of	of	ADP
crl-14452	31	12	the	the	DET
crl-14452	31	13	participating	participate	VERB
crl-14452	31	14	libraries	library	NOUN
crl-14452	31	15	met	meet	VERB
crl-14452	31	16	with	with	ADP
crl-14452	31	17	the	the	DET
crl-14452	31	18	researcher	researcher	NOUN
crl-14452	31	19	to	to	PART
crl-14452	31	20	discuss	discuss	VERB
crl-14452	31	21	survey	survey	NOUN
crl-14452	31	22	procedures	procedure	NOUN
crl-14452	31	23	.	.	PUNCT
crl-14452	32	1	they	they	PRON
crl-14452	32	2	were	be	AUX
crl-14452	32	3	made	make	VERB
crl-14452	32	4	aware	aware	ADJ
crl-14452	32	5	of	of	ADP
crl-14452	32	6	the	the	DET
crl-14452	32	7	importance	importance	NOUN
crl-14452	32	8	of	of	ADP
crl-14452	32	9	not	not	PART
crl-14452	32	10	biasing	bias	VERB
crl-14452	32	11	the	the	DET
crl-14452	32	12	survey	survey	NOUN
crl-14452	32	13	results	result	NOUN
crl-14452	32	14	by	by	ADP
crl-14452	32	15	selecting	select	VERB
crl-14452	32	16	preferred	preferred	ADJ
crl-14452	32	17	questions	question	NOUN
crl-14452	32	18	or	or	CCONJ
crl-14452	32	19	treating	treat	VERB
crl-14452	32	20	surveyed	survey	VERB
crl-14452	32	21	users	user	NOUN
crl-14452	32	22	differently	differently	ADV
crl-14452	32	23	.	.	PUNCT
crl-14452	33	1	individual	individual	ADJ
crl-14452	33	2	librarian	librarian	ADJ
crl-14452	33	3	confidentiality	confidentiality	NOUN
crl-14452	33	4	was	be	AUX
crl-14452	33	5	guaranteed	guarantee	VERB
crl-14452	33	6	.	.	PUNCT
crl-14452	34	1	reference	reference	NOUN
crl-14452	34	2	departments	department	NOUN
crl-14452	34	3	participated	participate	VERB
crl-14452	34	4	voluntarily	voluntarily	ADV
crl-14452	34	5	in	in	ADP
crl-14452	34	6	the	the	DET
crl-14452	34	7	survey	survey	NOUN
crl-14452	34	8	because	because	SCONJ
crl-14452	34	9	they	they	PRON
crl-14452	34	10	wished	wish	VERB
crl-14452	34	11	to	to	PART
crl-14452	34	12	obtain	obtain	VERB
crl-14452	34	13	an	an	DET
crl-14452	34	14	accurate	accurate	ADJ
crl-14452	34	15	picture	picture	NOUN
crl-14452	34	16	of	of	ADP
crl-14452	34	17	the	the	DET
crl-14452	34	18	quality	quality	NOUN
crl-14452	34	19	of	of	ADP
crl-14452	34	20	their	their	PRON
crl-14452	34	21	services	service	NOUN
crl-14452	34	22	.	.	PUNCT
crl-14452	35	1	the	the	DET
crl-14452	35	2	study	study	NOUN
crl-14452	35	3	tests	test	VERB
crl-14452	35	4	a	a	DET
crl-14452	35	5	model	model	NOUN
crl-14452	35	6	of	of	ADP
crl-14452	35	7	the	the	DET
crl-14452	35	8	major	major	ADJ
crl-14452	35	9	variables	variable	NOUN
crl-14452	35	10	influencing	influence	VERB
crl-14452	35	11	academic	academic	ADJ
crl-14452	35	12	library	library	NOUN
crl-14452	35	13	reference	reference	NOUN
crl-14452	35	14	service	service	NOUN
crl-14452	35	15	outcomes	outcome	NOUN
crl-14452	35	16	.	.	PUNCT
crl-14452	36	1	three	three	NUM
crl-14452	36	2	measures	measure	NOUN
crl-14452	36	3	of	of	ADP
crl-14452	36	4	reference	reference	NOUN
crl-14452	36	5	service	service	NOUN
crl-14452	36	6	performance	performance	NOUN
crl-14452	36	7	outcomes	outcome	NOUN
crl-14452	36	8	were	be	AUX
crl-14452	36	9	employed	employ	VERB
crl-14452	36	10	:	:	PUNCT
crl-14452	36	11	librarian	librarian	ADJ
crl-14452	36	12	judgments	judgment	NOUN
crl-14452	36	13	of	of	ADP
crl-14452	36	14	the	the	DET
crl-14452	36	15	value	value	NOUN
crl-14452	36	16	of	of	ADP
crl-14452	36	17	reference	reference	NOUN
crl-14452	36	18	service	service	NOUN
crl-14452	36	19	,	,	PUNCT
crl-14452	36	20	user	user	NOUN
crl-14452	36	21	judgments	judgment	NOUN
crl-14452	36	22	of	of	ADP
crl-14452	36	23	the	the	DET
crl-14452	36	24	value	value	NOUN
crl-14452	36	25	of	of	ADP
crl-14452	36	26	reference	reference	NOUN
crl-14452	36	27	service	service	NOUN
crl-14452	36	28	,	,	PUNCT
crl-14452	36	29	and	and	CCONJ
crl-14452	36	30	user	user	NOUN
crl-14452	36	31	success	success	NOUN
crl-14452	36	32	or	or	CCONJ
crl-14452	36	33	failure	failure	NOUN
crl-14452	36	34	in	in	ADP
crl-14452	36	35	locating	locate	VERB
crl-14452	36	36	needed	need	VERB
crl-14452	36	37	material	material	NOUN
crl-14452	36	38	.	.	PUNCT
crl-14452	37	1	independent	independent	ADJ
crl-14452	37	2	variables	variable	NOUN
crl-14452	37	3	used	use	VERB
crl-14452	37	4	in	in	ADP
crl-14452	37	5	the	the	DET
crl-14452	37	6	study	study	NOUN
crl-14452	37	7	included	include	VERB
crl-14452	37	8	measures	measure	NOUN
crl-14452	37	9	of	of	ADP
crl-14452	37	10	task	task	NOUN
crl-14452	37	11	uncertainty	uncertainty	NOUN
crl-14452	37	12	,	,	PUNCT
crl-14452	37	13	time	time	NOUN
crl-14452	37	14	constraints	constraint	NOUN
crl-14452	37	15	of	of	ADP
crl-14452	37	16	users	user	NOUN
crl-14452	37	17	and	and	CCONJ
crl-14452	37	18	librarians	librarian	NOUN
crl-14452	37	19	,	,	PUNCT
crl-14452	37	20	feedback	feedback	NOUN
crl-14452	37	21	,	,	PUNCT
crl-14452	37	22	and	and	CCONJ
crl-14452	37	23	type	type	NOUN
crl-14452	37	24	of	of	ADP
crl-14452	37	25	reference	reference	NOUN
crl-14452	37	26	assistance	assistance	NOUN
crl-14452	37	27	.	.	PUNCT
crl-14452	38	1	only	only	ADV
crl-14452	38	2	findings	finding	NOUN
crl-14452	38	3	useful	useful	ADJ
crl-14452	38	4	in	in	ADP
crl-14452	38	5	evaluating	evaluate	VERB
crl-14452	38	6	the	the	DET
crl-14452	38	7	role	role	NOUN
crl-14452	38	8	of	of	ADP
crl-14452	38	9	unobtrusive	unobtrusive	ADJ
crl-14452	38	10	studies	study	NOUN
crl-14452	38	11	in	in	ADP
crl-14452	38	12	reference	reference	NOUN
crl-14452	38	13	performance	performance	NOUN
crl-14452	38	14	are	be	AUX
crl-14452	38	15	reported	report	VERB
crl-14452	38	16	in	in	ADP
crl-14452	38	17	this	this	DET
crl-14452	38	18	paper	paper	NOUN
crl-14452	38	19	.	.	PUNCT
crl-14452	39	1	questions	question	NOUN
crl-14452	39	2	from	from	ADP
crl-14452	39	3	the	the	DET
crl-14452	39	4	study	study	NOUN
crl-14452	39	5	were	be	AUX
crl-14452	39	6	classified	classify	VERB
crl-14452	39	7	into	into	ADP
crl-14452	39	8	three	three	NUM
crl-14452	39	9	categories	category	NOUN
crl-14452	39	10	:	:	PUNCT
crl-14452	39	11	(	(	PUNCT
crl-14452	39	12	1	1	X
crl-14452	39	13	)	)	PUNCT
crl-14452	39	14	bibliographic	bibliographic	ADJ
crl-14452	39	15	citation	citation	NOUN
crl-14452	39	16	for	for	ADP
crl-14452	39	17	which	which	PRON
crl-14452	39	18	a	a	DET
crl-14452	39	19	correct	correct	ADJ
crl-14452	39	20	answer	answer	NOUN
crl-14452	39	21	could	could	AUX
crl-14452	39	22	have	have	AUX
crl-14452	39	23	been	be	AUX
crl-14452	39	24	predetermined	predetermine	VERB
crl-14452	39	25	;	;	PUNCT
crl-14452	39	26	(	(	PUNCT
crl-14452	39	27	2	2	X
crl-14452	39	28	)	)	PUNCT
crl-14452	39	29	questions	question	NOUN
crl-14452	39	30	of	of	ADP
crl-14452	39	31	fact	fact	NOUN
crl-14452	39	32	for	for	ADP
crl-14452	39	33	which	which	PRON
crl-14452	39	34	a	a	DET
crl-14452	39	35	correct	correct	ADJ
crl-14452	39	36	answer	answer	NOUN
crl-14452	39	37	could	could	AUX
crl-14452	39	38	have	have	AUX
crl-14452	39	39	been	be	AUX
crl-14452	39	40	predetermined	predetermine	VERB
crl-14452	39	41	;	;	PUNCT
crl-14452	39	42	and	and	CCONJ
crl-14452	39	43	(	(	PUNCT
crl-14452	39	44	3	3	X
crl-14452	39	45	)	)	PUNCT
crl-14452	39	46	other	other	ADJ
crl-14452	39	47	questions	question	NOUN
crl-14452	39	48	,	,	PUNCT
crl-14452	39	49	including	include	VERB
crl-14452	39	50	narrow	narrow	ADJ
crl-14452	39	51	and	and	CCONJ
crl-14452	39	52	broad	broad	ADJ
crl-14452	39	53	subject	subject	ADJ
crl-14452	39	54	questions	question	NOUN
crl-14452	39	55	;	;	PUNCT
crl-14452	39	56	questions	question	NOUN
crl-14452	39	57	concerning	concern	VERB
crl-14452	39	58	evaluations	evaluation	NOUN
crl-14452	39	59	of	of	ADP
crl-14452	39	60	books	book	NOUN
crl-14452	39	61	,	,	PUNCT
crl-14452	39	62	movies	movie	NOUN
crl-14452	39	63	,	,	PUNCT
crl-14452	39	64	and	and	CCONJ
crl-14452	39	65	plays	play	NOUN
crl-14452	39	66	;	;	PUNCT
crl-14452	39	67	and	and	CCONJ
crl-14452	39	68	questions	question	NOUN
crl-14452	39	69	on	on	ADP
crl-14452	39	70	how	how	SCONJ
crl-14452	39	71	to	to	PART
crl-14452	39	72	use	use	VERB
crl-14452	39	73	reference	reference	NOUN
crl-14452	39	74	sources	source	NOUN
crl-14452	39	75	.	.	PUNCT
crl-14452	40	1	a	a	DET
crl-14452	40	2	small	small	ADJ
crl-14452	40	3	proportion	proportion	NOUN
crl-14452	40	4	(	(	PUNCT
crl-14452	40	5	11.3	11.3	NUM
crl-14452	40	6	percent	percent	NOUN
crl-14452	40	7	)	)	PUNCT
crl-14452	40	8	of	of	ADP
crl-14452	40	9	the	the	DET
crl-14452	40	10	requests	request	NOUN
crl-14452	40	11	were	be	AUX
crl-14452	40	12	for	for	ADP
crl-14452	40	13	specific	specific	ADJ
crl-14452	40	14	factual	factual	ADJ
crl-14452	40	15	information	information	NOUN
crl-14452	40	16	and	and	CCONJ
crl-14452	40	17	18.0	18.0	NUM
crl-14452	40	18	percent	percent	NOUN
crl-14452	40	19	were	be	AUX
crl-14452	40	20	related	relate	VERB
crl-14452	40	21	to	to	ADP
crl-14452	40	22	locating	locate	VERB
crl-14452	40	23	specific	specific	ADJ
crl-14452	40	24	citations	citation	NOUN
crl-14452	40	25	.	.	PUNCT
crl-14452	41	1	the	the	DET
crl-14452	41	2	majority	majority	NOUN
crl-14452	41	3	(	(	PUNCT
crl-14452	41	4	70.7	70.7	NUM
crl-14452	41	5	percent	percent	NOUN
crl-14452	41	6	)	)	PUNCT
crl-14452	41	7	of	of	ADP
crl-14452	41	8	the	the	DET
crl-14452	41	9	queries	query	NOUN
crl-14452	41	10	were	be	AUX
crl-14452	41	11	requests	request	NOUN
crl-14452	41	12	for	for	ADP
crl-14452	41	13	locating	locate	VERB
crl-14452	41	14	references	reference	NOUN
crl-14452	41	15	on	on	ADP
crl-14452	41	16	a	a	DET
crl-14452	41	17	subject	subject	NOUN
crl-14452	41	18	and/	and/	NOUN
crl-14452	41	19	or	or	CCONJ
crl-14452	41	20	assistance	assistance	NOUN
crl-14452	41	21	in	in	ADP
crl-14452	41	22	how	how	SCONJ
crl-14452	41	23	to	to	PART
crl-14452	41	24	use	use	VERB
crl-14452	41	25	library	library	NOUN
crl-14452	41	26	reference	reference	NOUN
crl-14452	41	27	sources	source	NOUN
crl-14452	41	28	(	(	PUNCT
crl-14452	41	29	see	see	VERB
crl-14452	41	30	table	table	NOUN
crl-14452	41	31	1	1	NUM
crl-14452	41	32	)	)	PUNCT
crl-14452	41	33	.	.	PUNCT
crl-14452	42	1	results	result	NOUN
crl-14452	42	2	of	of	ADP
crl-14452	42	3	spss	spss	PROPN
crl-14452	42	4	cross	cross	PROPN
crl-14452	42	5	-	-	NOUN
crl-14452	42	6	tabulations	tabulation	NOUN
crl-14452	42	7	for	for	ADP
crl-14452	42	8	factual	factual	ADJ
crl-14452	42	9	,	,	PUNCT
crl-14452	42	10	bibliographic	bibliographic	ADJ
crl-14452	42	11	,	,	PUNCT
crl-14452	42	12	and	and	CCONJ
crl-14452	42	13	subject	subject	ADJ
crl-14452	42	14	/	/	SYM
crl-14452	42	15	instructional	instructional	ADJ
crl-14452	42	16	questions	question	NOUN
crl-14452	42	17	by	by	ADP
crl-14452	42	18	user	user	NOUN
crl-14452	42	19	success	success	NOUN
crl-14452	42	20	in	in	ADP
crl-14452	42	21	locating	locate	VERB
crl-14452	42	22	materials	material	NOUN
crl-14452	42	23	are	be	AUX
crl-14452	42	24	presented	present	VERB
crl-14452	42	25	in	in	ADP
crl-14452	42	26	table	table	NOUN
crl-14452	42	27	2	2	NUM
crl-14452	42	28	.	.	X
crl-14452	43	1	the	the	DET
crl-14452	43	2	chi	chi	PROPN
crl-14452	43	3	-	-	PUNCT
crl-14452	43	4	square	square	ADJ
crl-14452	43	5	statistic	statistic	NOUN
crl-14452	43	6	is	be	AUX
crl-14452	43	7	significant	significant	ADJ
crl-14452	43	8	,	,	PUNCT
crl-14452	43	9	indicating	indicate	VERB
crl-14452	43	10	that	that	SCONJ
crl-14452	43	11	there	there	PRON
crl-14452	43	12	is	be	VERB
crl-14452	43	13	a	a	DET
crl-14452	43	14	difference	difference	NOUN
crl-14452	43	15	between	between	ADP
crl-14452	43	16	user	user	NOUN
crl-14452	43	17	success	success	NOUN
crl-14452	43	18	in	in	ADP
crl-14452	43	19	finding	find	VERB
crl-14452	43	20	material	material	NOUN
crl-14452	43	21	related	relate	VERB
crl-14452	43	22	to	to	ADP
crl-14452	43	23	factual	factual	ADJ
crl-14452	43	24	and	and	CCONJ
crl-14452	43	25	bibliographic	bibliographic	ADJ
crl-14452	43	26	queries	query	NOUN
crl-14452	43	27	versus	versus	ADP
crl-14452	43	28	that	that	PRON
crl-14452	43	29	for	for	ADP
crl-14452	43	30	other	other	ADJ
crl-14452	43	31	types	type	NOUN
crl-14452	43	32	of	of	ADP
crl-14452	43	33	queries	query	NOUN
crl-14452	43	34	.	.	PUNCT
crl-14452	44	1	for	for	ADP
crl-14452	44	2	factual	factual	ADJ
crl-14452	44	3	and	and	CCONJ
crl-14452	44	4	bibliographic	bibliographic	ADJ
crl-14452	44	5	queries	query	NOUN
crl-14452	44	6	,	,	PUNCT
crl-14452	44	7	greater	great	ADJ
crl-14452	44	8	proportions	proportion	NOUN
crl-14452	44	9	of	of	ADP
crl-14452	44	10	users	user	NOUN
crl-14452	44	11	either	either	CCONJ
crl-14452	44	12	found	find	VERB
crl-14452	44	13	what	what	PRON
crl-14452	44	14	they	they	PRON
crl-14452	44	15	needed	need	VERB
crl-14452	44	16	,	,	PUNCT
crl-14452	44	17	or	or	CCONJ
crl-14452	44	18	nothing	nothing	PRON
crl-14452	44	19	that	that	PRON
crl-14452	44	20	they	they	PRON
crl-14452	44	21	needed	need	VERB
crl-14452	44	22	.	.	PUNCT
crl-14452	45	1	for	for	ADP
crl-14452	45	2	subject	subject	NOUN
crl-14452	45	3	and	and	CCONJ
crl-14452	45	4	instructional	instructional	ADJ
crl-14452	45	5	queries	query	NOUN
crl-14452	45	6	,	,	PUNCT
crl-14452	45	7	a	a	DET
crl-14452	45	8	much	much	ADV
crl-14452	45	9	greater	great	ADJ
crl-14452	45	10	proportion	proportion	NOUN
crl-14452	45	11	of	of	ADP
crl-14452	45	12	users	user	NOUN
crl-14452	45	13	found	find	VERB
crl-14452	45	14	some	some	PRON
crl-14452	45	15	but	but	CCONJ
crl-14452	45	16	not	not	PART
crl-14452	45	17	all	all	PRON
crl-14452	45	18	needed	need	VERB
crl-14452	45	19	material	material	NOUN
crl-14452	45	20	.	.	PUNCT
crl-14452	46	1	type	type	PROPN
crl-14452	46	2	tablet	tablet	PROPN
crl-14452	46	3	type	type	NOUN
crl-14452	46	4	of	of	ADP
crl-14452	46	5	question	question	NOUN
crl-14452	46	6	number	number	NOUN
crl-14452	46	7	factual	factual	ADJ
crl-14452	46	8	bibliographic	bibliographic	ADJ
crl-14452	46	9	subject	subject	NOUN
crl-14452	46	10	/	/	SYM
crl-14452	46	11	fustructional	fustructional	ADJ
crl-14452	46	12	29	29	NUM
crl-14452	46	13	46	46	NUM
crl-14452	46	14	181	181	NUM
crl-14452	46	15	256	256	NUM
crl-14452	46	16	missing	miss	VERB
crl-14452	46	17	(	(	PUNCT
crl-14452	46	18	1	1	NUM
crl-14452	46	19	)	)	PUNCT
crl-14452	46	20	table2	table2	NOUN
crl-14452	46	21	type	type	NOUN
crl-14452	46	22	of	of	ADP
crl-14452	46	23	question	question	NOUN
crl-14452	46	24	and	and	CCONJ
crl-14452	46	25	user	user	NOUN
crl-14452	46	26	success	success	NOUN
crl-14452	46	27	in	in	ADP
crl-14452	46	28	finding	find	VERB
crl-14452	46	29	needed	need	VERB
crl-14452	46	30	material	material	NOUN
crl-14452	46	31	percent	percent	NOUN
crl-14452	46	32	11.3	11.3	NUM
crl-14452	46	33	18.0	18.0	NUM
crl-14452	46	34	70.7	70.7	NUM
crl-14452	46	35	100.0	100.0	NUM
crl-14452	46	36	materials	material	NOUN
crl-14452	46	37	available	available	ADJ
crl-14452	46	38	fact	fact	NOUN
crl-14452	46	39	.	.	PUNCT
crl-14452	47	1	question	question	NOUN
crl-14452	47	2	type	type	NOUN
crl-14452	47	3	bibl	bibl	NOUN
crl-14452	47	4	.	.	PUNCT
crl-14452	48	1	subj./instr	subj./instr	PROPN
crl-14452	48	2	.	.	PUNCT
crl-14452	49	1	yes	yes	INTJ
crl-14452	49	2	some	some	DET
crl-14452	49	3	none	none	NOUN
crl-14452	49	4	78.6	78.6	NUM
crl-14452	49	5	%	%	NOUN
crl-14452	49	6	10.7	10.7	NUM
crl-14452	49	7	10.7	10.7	NUM
crl-14452	49	8	100.0	100.0	NUM
crl-14452	49	9	%	%	NOUN
crl-14452	49	10	(	(	PUNCT
crl-14452	49	11	28	28	NUM
crl-14452	49	12	)	)	PUNCT
crl-14452	49	13	missing	miss	VERB
crl-14452	49	14	(	(	PUNCT
crl-14452	49	15	14	14	NUM
crl-14452	49	16	)	)	PUNCT
crl-14452	49	17	x2	x2	PROPN
crl-14452	49	18	16.87	16.87	NUM
crl-14452	49	19	,	,	PUNCT
crl-14452	49	20	df	df	PROPN
crl-14452	49	21	4	4	NUM
crl-14452	49	22	,	,	PUNCT
crl-14452	49	23	p	p	NOUN
crl-14452	49	24	.0021	.0021	PUNCT
crl-14452	50	1	70.5	70.5	NUM
crl-14452	50	2	%	%	NOUN
crl-14452	50	3	62.6	62.6	NUM
crl-14452	50	4	%	%	NOUN
crl-14452	50	5	13.6	13.6	NUM
crl-14452	50	6	33.3	33.3	NUM
crl-14452	50	7	15.9	15.9	NUM
crl-14452	50	8	4.1	4.1	NUM
crl-14452	50	9	100.0	100.0	NUM
crl-14452	50	10	%	%	NOUN
crl-14452	50	11	(	(	PUNCT
crl-14452	50	12	44	44	NUM
crl-14452	50	13	)	)	PUNCT
crl-14452	50	14	100.0	100.0	NUM
crl-14452	50	15	%	%	NOUN
crl-14452	50	16	(	(	PUNCT
crl-14452	50	17	171	171	NUM
crl-14452	50	18	)	)	PUNCT
crl-14452	50	19	these	these	DET
crl-14452	50	20	results	result	NOUN
crl-14452	50	21	are	be	AUX
crl-14452	50	22	not	not	PART
crl-14452	50	23	always	always	ADV
crl-14452	50	24	directly	directly	ADV
crl-14452	50	25	comparable	comparable	ADJ
crl-14452	50	26	to	to	PART
crl-14452	50	27	unobtrusive	unobtrusive	VERB
crl-14452	50	28	findings	finding	NOUN
crl-14452	50	29	because	because	SCONJ
crl-14452	50	30	in	in	ADP
crl-14452	50	31	this	this	DET
crl-14452	50	32	study	study	NOUN
crl-14452	50	33	some	some	PRON
crl-14452	50	34	of	of	ADP
crl-14452	50	35	the	the	DET
crl-14452	50	36	material	material	NOUN
crl-14452	50	37	needed	need	VERB
crl-14452	50	38	to	to	PART
crl-14452	50	39	satisfy	satisfy	VERB
crl-14452	50	40	factual	factual	ADJ
crl-14452	50	41	and	and	CCONJ
crl-14452	50	42	bibliographic	bibliographic	ADJ
crl-14452	50	43	queries	query	NOUN
crl-14452	50	44	was	be	AUX
crl-14452	50	45	not	not	PART
crl-14452	50	46	located	locate	VERB
crl-14452	50	47	because	because	SCONJ
crl-14452	50	48	of	of	ADP
crl-14452	50	49	circulation	circulation	NOUN
crl-14452	50	50	and	and	CCONJ
crl-14452	50	51	collection	collection	NOUN
crl-14452	50	52	development	development	NOUN
crl-14452	50	53	problems	problem	NOUN
crl-14452	50	54	.	.	PUNCT
crl-14452	51	1	in	in	ADP
crl-14452	51	2	many	many	ADJ
crl-14452	51	3	unobtrusive	unobtrusive	ADJ
crl-14452	51	4	studies	study	NOUN
crl-14452	51	5	problems	problem	NOUN
crl-14452	51	6	with	with	ADP
crl-14452	51	7	collection	collection	NOUN
crl-14452	51	8	development	development	NOUN
crl-14452	51	9	and	and	CCONJ
crl-14452	51	10	circulation	circulation	NOUN
crl-14452	51	11	failures	failure	NOUN
crl-14452	51	12	are	be	AUX
crl-14452	51	13	fairly	fairly	ADV
crl-14452	51	14	well	well	ADV
crl-14452	51	15	controlled	control	VERB
crl-14452	51	16	through	through	ADP
crl-14452	51	17	preselection	preselection	NOUN
crl-14452	51	18	of	of	ADP
crl-14452	51	19	standard	standard	ADJ
crl-14452	51	20	reference	reference	NOUN
crl-14452	51	21	works	work	NOUN
crl-14452	51	22	that	that	PRON
crl-14452	51	23	are	be	AUX
crl-14452	51	24	likely	likely	ADJ
crl-14452	51	25	to	to	PART
crl-14452	51	26	be	be	AUX
crl-14452	51	27	in	in	ADP
crl-14452	51	28	the	the	DET
crl-14452	51	29	library	library	NOUN
crl-14452	51	30	at	at	ADP
crl-14452	51	31	all	all	DET
crl-14452	51	32	times	time	NOUN
crl-14452	51	33	.	.	PUNCT
crl-14452	52	1	assumptions	assumption	NOUN
crl-14452	52	2	accurate	accurate	ADJ
crl-14452	52	3	fact	fact	NOUN
crl-14452	52	4	provision	provision	NOUN
crl-14452	52	5	as	as	ADP
crl-14452	52	6	a	a	DET
crl-14452	52	7	key	key	ADJ
crl-14452	52	8	indicator	indicator	NOUN
crl-14452	52	9	of	of	ADP
crl-14452	52	10	reference	reference	NOUN
crl-14452	52	11	performance	performance	NOUN
crl-14452	52	12	the	the	DET
crl-14452	52	13	first	first	ADJ
crl-14452	52	14	assumption	assumption	NOUN
crl-14452	52	15	is	be	AUX
crl-14452	52	16	that	that	SCONJ
crl-14452	52	17	correct	correct	ADJ
crl-14452	52	18	answer	answer	NOUN
crl-14452	52	19	fill	fill	NOUN
crl-14452	52	20	rate	rate	NOUN
crl-14452	52	21	is	be	AUX
crl-14452	52	22	a	a	DET
crl-14452	52	23	key	key	ADJ
crl-14452	52	24	measure	measure	NOUN
crl-14452	52	25	of	of	ADP
crl-14452	52	26	reference	reference	NOUN
crl-14452	52	27	service	service	NOUN
crl-14452	52	28	effectiveness	effectiveness	NOUN
crl-14452	52	29	.	.	PUNCT
crl-14452	53	1	7	7	NUM
crl-14452	53	2	hernon	hernon	NOUN
crl-14452	53	3	and	and	CCONJ
crl-14452	53	4	mcclure	mcclure	NOUN
crl-14452	53	5	have	have	AUX
crl-14452	53	6	carefully	carefully	ADV
crl-14452	53	7	considered	consider	VERB
crl-14452	53	8	some	some	DET
crl-14452	53	9	important	important	ADJ
crl-14452	53	10	aspects	aspect	NOUN
crl-14452	53	11	of	of	ADP
crl-14452	53	12	the	the	DET
crl-14452	53	13	validity	validity	NOUN
crl-14452	53	14	of	of	ADP
crl-14452	53	15	the	the	DET
crl-14452	53	16	test	test	NOUN
crl-14452	53	17	unobbusive	unobbusive	ADJ
crl-14452	53	18	studies	study	NOUN
crl-14452	53	19	183	183	NUM
crl-14452	53	20	questions	question	NOUN
crl-14452	53	21	and	and	CCONJ
crl-14452	53	22	measures	measure	NOUN
crl-14452	53	23	of	of	ADP
crl-14452	53	24	accuracy	accuracy	NOUN
crl-14452	53	25	such	such	ADJ
crl-14452	53	26	as	as	ADP
crl-14452	53	27	face	face	NOUN
crl-14452	53	28	,	,	PUNCT
crl-14452	53	29	internal	internal	ADJ
crl-14452	53	30	,	,	PUNCT
crl-14452	53	31	external	external	ADJ
crl-14452	53	32	,	,	PUNCT
crl-14452	53	33	and	and	CCONJ
crl-14452	53	34	construct	construct	VERB
crl-14452	53	35	validity	validity	NOUN
crl-14452	53	36	.	.	PUNCT
crl-14452	54	1	their	their	PRON
crl-14452	54	2	questions	question	NOUN
crl-14452	54	3	were	be	AUX
crl-14452	54	4	judged	judge	VERB
crl-14452	54	5	by	by	ADP
crl-14452	54	6	librarians	librarian	NOUN
crl-14452	54	7	and	and	CCONJ
crl-14452	54	8	researchers	researcher	NOUN
crl-14452	54	9	as	as	ADP
crl-14452	54	10	representative	representative	NOUN
crl-14452	54	11	of	of	ADP
crl-14452	54	12	typical	typical	ADJ
crl-14452	54	13	questions	question	NOUN
crl-14452	54	14	encountered	encounter	VERB
crl-14452	54	15	at	at	ADP
crl-14452	54	16	the	the	DET
crl-14452	54	17	documents	document	NOUN
crl-14452	54	18	and	and	CCONJ
crl-14452	54	19	general	general	ADJ
crl-14452	54	20	reference	reference	NOUN
crl-14452	54	21	desk	desk	NOUN
crl-14452	54	22	.	.	PUNCT
crl-14452	55	1	8	8	NUM
crl-14452	55	2	however	however	ADV
crl-14452	55	3	,	,	PUNCT
crl-14452	55	4	there	there	PRON
crl-14452	55	5	has	have	AUX
crl-14452	55	6	been	be	AUX
crl-14452	55	7	little	little	ADJ
crl-14452	55	8	discussion	discussion	NOUN
crl-14452	55	9	of	of	ADP
crl-14452	55	10	content	content	NOUN
crl-14452	55	11	validity	validity	NOUN
crl-14452	55	12	.	.	PUNCT
crl-14452	56	1	content	content	NOUN
crl-14452	56	2	validity	validity	NOUN
crl-14452	56	3	is	be	AUX
crl-14452	56	4	related	relate	VERB
crl-14452	56	5	to	to	ADP
crl-14452	56	6	the	the	DET
crl-14452	56	7	adequacy	adequacy	NOUN
crl-14452	56	8	with	with	ADP
crl-14452	56	9	which	which	PRON
crl-14452	56	10	important	important	ADJ
crl-14452	56	11	content	content	NOUN
crl-14452	56	12	has	have	AUX
crl-14452	56	13	been	be	AUX
crl-14452	56	14	sampled	sample	VERB
crl-14452	56	15	and	and	CCONJ
crl-14452	56	16	the	the	DET
crl-14452	56	17	adequacy	adequacy	NOUN
crl-14452	56	18	with	with	ADP
crl-14452	56	19	which	which	PRON
crl-14452	56	20	the	the	DET
crl-14452	56	21	content	content	NOUN
crl-14452	56	22	has	have	AUX
crl-14452	56	23	been	be	AUX
crl-14452	56	24	cast	cast	VERB
crl-14452	56	25	in	in	ADP
crl-14452	56	26	the	the	DET
crl-14452	56	27	form	form	NOUN
crl-14452	56	28	of	of	ADP
crl-14452	56	29	test	test	NOUN
crl-14452	56	30	items	item	NOUN
crl-14452	56	31	.	.	PUNCT
crl-14452	57	1	9	9	NUM
crl-14452	57	2	therefore	therefore	ADV
crl-14452	57	3	if	if	SCONJ
crl-14452	57	4	we	we	PRON
crl-14452	57	5	are	be	AUX
crl-14452	57	6	really	really	ADV
crl-14452	57	7	interested	interested	ADJ
crl-14452	57	8	in	in	ADP
crl-14452	57	9	measuring	measure	VERB
crl-14452	57	10	the	the	DET
crl-14452	57	11	performance	performance	NOUN
crl-14452	57	12	of	of	ADP
crl-14452	57	13	reference	reference	NOUN
crl-14452	57	14	desk	desk	NOUN
crl-14452	57	15	service	service	NOUN
crl-14452	57	16	we	we	PRON
crl-14452	57	17	must	must	AUX
crl-14452	57	18	ask	ask	VERB
crl-14452	57	19	how	how	SCONJ
crl-14452	57	20	well	well	ADV
crl-14452	57	21	a	a	DET
crl-14452	57	22	test	test	NOUN
crl-14452	57	23	represents	represent	VERB
crl-14452	57	24	the	the	DET
crl-14452	57	25	main	main	ADJ
crl-14452	57	26	body	body	NOUN
crl-14452	57	27	of	of	ADP
crl-14452	57	28	reference	reference	NOUN
crl-14452	57	29	questions	question	NOUN
crl-14452	57	30	.	.	PUNCT
crl-14452	58	1	childers	childer	NOUN
crl-14452	58	2	roughly	roughly	ADV
crl-14452	58	3	estimates	estimate	VERB
crl-14452	58	4	that	that	SCONJ
crl-14452	58	5	the	the	DET
crl-14452	58	6	kind	kind	NOUN
crl-14452	58	7	of	of	ADP
crl-14452	58	8	query	query	NOUN
crl-14452	58	9	that	that	PRON
crl-14452	58	10	has	have	AUX
crl-14452	58	11	been	be	AUX
crl-14452	58	12	addressed	address	VERB
crl-14452	58	13	through	through	ADP
crl-14452	58	14	unobtrusive	unobtrusive	ADJ
crl-14452	58	15	testing	testing	NOUN
crl-14452	58	16	to	to	ADP
crl-14452	58	17	date	date	NOUN
crl-14452	58	18	may	may	AUX
crl-14452	58	19	represent	represent	VERB
crl-14452	58	20	about	about	ADP
crl-14452	58	21	one	one	NUM
crl-14452	58	22	-	-	PUNCT
crl-14452	58	23	eighth	eighth	NOUN
crl-14452	58	24	of	of	ADP
crl-14452	58	25	the	the	DET
crl-14452	58	26	range	range	NOUN
crl-14452	58	27	of	of	ADP
crl-14452	58	28	reference	reference	NOUN
crl-14452	58	29	questions	question	NOUN
crl-14452	58	30	asked	ask	VERB
crl-14452	58	31	.	.	PUNCT
crl-14452	59	1	1	1	NUM
crl-14452	59	2	°	°	SPACE
crl-14452	59	3	childers	childer	NOUN
crl-14452	59	4	suggests	suggest	VERB
crl-14452	59	5	that	that	SCONJ
crl-14452	59	6	research	research	NOUN
crl-14452	59	7	findings	finding	NOUN
crl-14452	59	8	on	on	ADP
crl-14452	59	9	part	part	NOUN
crl-14452	59	10	of	of	ADP
crl-14452	59	11	the	the	DET
crl-14452	59	12	process	process	NOUN
crl-14452	59	13	are	be	AUX
crl-14452	59	14	being	be	AUX
crl-14452	59	15	taken	take	VERB
crl-14452	59	16	to	to	PART
crl-14452	59	17	represent	represent	VERB
crl-14452	59	18	the	the	DET
crl-14452	59	19	whole	whole	NOUN
crl-14452	59	20	.	.	PUNCT
crl-14452	60	1	the	the	DET
crl-14452	60	2	query	query	NOUN
crl-14452	60	3	with	with	ADP
crl-14452	60	4	a	a	DET
crl-14452	60	5	short	short	ADJ
crl-14452	60	6	,	,	PUNCT
crl-14452	60	7	factual	factual	ADJ
crl-14452	60	8	,	,	PUNCT
crl-14452	60	9	unambiguous	unambiguous	ADJ
crl-14452	60	10	answer	answer	NOUN
crl-14452	60	11	has	have	AUX
crl-14452	60	12	attracted	attract	VERB
crl-14452	60	13	almost	almost	ADV
crl-14452	60	14	all	all	PRON
crl-14452	60	15	of	of	ADP
crl-14452	60	16	the	the	DET
crl-14452	60	17	field	field	NOUN
crl-14452	60	18	's	's	PART
crl-14452	60	19	attention	attention	NOUN
crl-14452	60	20	.	.	PUNCT
crl-14452	61	1	the	the	DET
crl-14452	61	2	problem	problem	NOUN
crl-14452	61	3	with	with	ADP
crl-14452	61	4	investigating	investigate	VERB
crl-14452	61	5	such	such	ADJ
crl-14452	61	6	queries	query	NOUN
crl-14452	61	7	is	be	AUX
crl-14452	61	8	that	that	SCONJ
crl-14452	61	9	in	in	ADP
crl-14452	61	10	the	the	DET
crl-14452	61	11	minds	mind	NOUN
crl-14452	61	12	of	of	ADP
crl-14452	61	13	many	many	ADJ
crl-14452	61	14	of	of	ADP
crl-14452	61	15	those	those	PRON
crl-14452	61	16	interested	interested	ADJ
crl-14452	61	17	in	in	ADP
crl-14452	61	18	evaluating	evaluate	VERB
crl-14452	61	19	reference	reference	NOUN
crl-14452	61	20	performance	performance	NOUN
crl-14452	61	21	,	,	PUNCT
crl-14452	61	22	findings	finding	NOUN
crl-14452	61	23	from	from	ADP
crl-14452	61	24	unobtrusive	unobtrusive	ADJ
crl-14452	61	25	studies	study	NOUN
crl-14452	61	26	assume	assume	VERB
crl-14452	61	27	unrealistic	unrealistic	ADJ
crl-14452	61	28	proportions	proportion	NOUN
crl-14452	61	29	and	and	CCONJ
crl-14452	61	30	come	come	VERB
crl-14452	61	31	to	to	PART
crl-14452	61	32	represent	represent	VERB
crl-14452	61	33	the	the	DET
crl-14452	61	34	whole	whole	NOUN
crl-14452	61	35	of	of	ADP
crl-14452	61	36	the	the	DET
crl-14452	61	37	reference	reference	NOUN
crl-14452	61	38	function	function	NOUN
crl-14452	61	39	.	.	PUNCT
crl-14452	62	1	however	however	ADV
crl-14452	62	2	,	,	PUNCT
crl-14452	62	3	there	there	PRON
crl-14452	62	4	is	be	VERB
crl-14452	62	5	no	no	DET
crl-14452	62	6	empirical	empirical	ADJ
crl-14452	62	7	literature	literature	NOUN
crl-14452	62	8	that	that	PRON
crl-14452	62	9	links	link	VERB
crl-14452	62	10	performance	performance	NOUN
crl-14452	62	11	of	of	ADP
crl-14452	62	12	one	one	NUM
crl-14452	62	13	kind	kind	NOUN
crl-14452	62	14	of	of	ADP
crl-14452	62	15	reference	reference	NOUN
crl-14452	62	16	service	service	NOUN
crl-14452	62	17	to	to	ADP
crl-14452	62	18	performance	performance	NOUN
crl-14452	62	19	of	of	ADP
crl-14452	62	20	another	another	DET
crl-14452	62	21	kind	kind	NOUN
crl-14452	62	22	.	.	PUNCT
crl-14452	63	1	11	11	X
crl-14452	63	2	.	.	PUNCT
crl-14452	64	1	evelyn	evelyn	VERB
crl-14452	64	2	daniel	daniel	PROPN
crl-14452	64	3	observes	observe	VERB
crl-14452	64	4	that	that	SCONJ
crl-14452	64	5	traditionally	traditionally	ADV
crl-14452	64	6	fact	fact	NOUN
crl-14452	64	7	provision	provision	NOUN
crl-14452	64	8	has	have	AUX
crl-14452	64	9	not	not	PART
crl-14452	64	10	been	be	AUX
crl-14452	64	11	a	a	DET
crl-14452	64	12	major	major	ADJ
crl-14452	64	13	service	service	NOUN
crl-14452	64	14	of	of	ADP
crl-14452	64	15	the	the	DET
crl-14452	64	16	library	library	NOUN
crl-14452	64	17	.	.	PUNCT
crl-14452	65	1	it	it	PRON
crl-14452	65	2	became	become	VERB
crl-14452	65	3	a	a	DET
crl-14452	65	4	convenient	convenient	ADJ
crl-14452	65	5	afterthought	afterthought	NOUN
crl-14452	65	6	to	to	ADP
crl-14452	65	7	the	the	DET
crl-14452	65	8	referral	referral	NOUN
crl-14452	65	9	and	and	CCONJ
crl-14452	65	10	provision	provision	NOUN
crl-14452	65	11	of	of	ADP
crl-14452	65	12	bibliographic	bibliographic	ADJ
crl-14452	65	13	information	information	NOUN
crl-14452	65	14	.	.	PUNCT
crl-14452	66	1	12	12	NUM
crl-14452	66	2	duane	duane	PROPN
crl-14452	66	3	webster	webster	PROPN
crl-14452	66	4	suggests	suggest	VERB
crl-14452	66	5	that	that	SCONJ
crl-14452	66	6	accuracy	accuracy	NOUN
crl-14452	66	7	may	may	AUX
crl-14452	66	8	not	not	PART
crl-14452	66	9	be	be	AUX
crl-14452	66	10	a	a	DET
crl-14452	66	11	key	key	ADJ
crl-14452	66	12	indicator	indicator	NOUN
crl-14452	66	13	of	of	ADP
crl-14452	66	14	the	the	DET
crl-14452	66	15	overall	overall	ADJ
crl-14452	66	16	quality	quality	NOUN
crl-14452	66	17	of	of	ADP
crl-14452	66	18	reference	reference	NOUN
crl-14452	66	19	services	service	NOUN
crl-14452	66	20	;	;	PUNCT
crl-14452	66	21	users	user	NOUN
crl-14452	66	22	often	often	ADV
crl-14452	66	23	seem	seem	VERB
crl-14452	66	24	to	to	PART
crl-14452	66	25	value	value	VERB
crl-14452	66	26	convenience	convenience	NOUN
crl-14452	66	27	and	and	CCONJ
crl-14452	66	28	timeliness	timeliness	NOUN
crl-14452	66	29	of	of	ADP
crl-14452	66	30	information	information	NOUN
crl-14452	66	31	more	more	ADJ
crl-14452	66	32	than	than	ADP
crl-14452	66	33	accuracy	accuracy	NOUN
crl-14452	66	34	.	.	PUNCT
crl-14452	67	1	13	13	NUM
crl-14452	67	2	the	the	DET
crl-14452	67	3	findings	finding	NOUN
crl-14452	67	4	of	of	ADP
crl-14452	67	5	the	the	DET
crl-14452	67	6	current	current	ADJ
crl-14452	67	7	study	study	NOUN
crl-14452	67	8	support	support	VERB
crl-14452	67	9	these	these	DET
crl-14452	67	10	observations	observation	NOUN
crl-14452	67	11	and	and	CCONJ
crl-14452	67	12	provide	provide	VERB
crl-14452	67	13	evidence	evidence	NOUN
crl-14452	67	14	that	that	SCONJ
crl-14452	67	15	requests	request	VERB
crl-14452	67	16	for	for	ADP
crl-14452	67	17	specific	specific	ADJ
crl-14452	67	18	factual	factual	ADJ
crl-14452	67	19	information	information	NOUN
crl-14452	67	20	represent	represent	VERB
crl-14452	67	21	a	a	DET
crl-14452	67	22	minority	minority	NOUN
crl-14452	67	23	of	of	ADP
crl-14452	67	24	reference	reference	NOUN
crl-14452	67	25	queries	query	NOUN
crl-14452	67	26	in	in	ADP
crl-14452	67	27	academic	academic	ADJ
crl-14452	67	28	libraries	library	NOUN
crl-14452	67	29	.	.	PUNCT
crl-14452	68	1	this	this	DET
crl-14452	68	2	study	study	NOUN
crl-14452	68	3	indicates	indicate	VERB
crl-14452	68	4	that	that	SCONJ
crl-14452	68	5	the	the	DET
crl-14452	68	6	majority	majority	NOUN
crl-14452	68	7	of	of	ADP
crl-14452	68	8	queries	query	NOUN
crl-14452	68	9	are	be	AUX
crl-14452	68	10	related	relate	VERB
crl-14452	68	11	to	to	ADP
crl-14452	68	12	broad	broad	ADJ
crl-14452	68	13	and	and	CCONJ
crl-14452	68	14	narrow	narrow	ADJ
crl-14452	68	15	subjects	subject	NOUN
crl-14452	68	16	or	or	CCONJ
crl-14452	68	17	involve	involve	VERB
crl-14452	68	18	requests	request	NOUN
crl-14452	68	19	for	for	ADP
crl-14452	68	20	instruction	instruction	NOUN
crl-14452	68	21	in	in	ADP
crl-14452	68	22	the	the	DET
crl-14452	68	23	use	use	NOUN
crl-14452	68	24	of	of	ADP
crl-14452	68	25	184	184	NUM
crl-14452	68	26	college	college	PROPN
crl-14452	68	27	&	&	CCONJ
crl-14452	68	28	research	research	PROPN
crl-14452	68	29	libraries	librarie	VERB
crl-14452	68	30	library	library	NOUN
crl-14452	68	31	reference	reference	NOUN
crl-14452	68	32	materials	material	NOUN
crl-14452	68	33	(	(	PUNCT
crl-14452	68	34	see	see	VERB
crl-14452	68	35	table	table	NOUN
crl-14452	68	36	1	1	NUM
crl-14452	68	37	)	)	PUNCT
crl-14452	68	38	.	.	PUNCT
crl-14452	69	1	with	with	ADP
crl-14452	69	2	such	such	DET
crl-14452	69	3	a	a	DET
crl-14452	69	4	relatively	relatively	ADV
crl-14452	69	5	small	small	ADJ
crl-14452	69	6	percentage	percentage	NOUN
crl-14452	69	7	of	of	ADP
crl-14452	69	8	factual	factual	ADJ
crl-14452	69	9	queries	query	NOUN
crl-14452	69	10	,	,	PUNCT
crl-14452	69	11	librarians	librarian	NOUN
crl-14452	69	12	get	get	VERB
crl-14452	69	13	little	little	ADJ
crl-14452	69	14	opportunity	opportunity	NOUN
crl-14452	69	15	to	to	PART
crl-14452	69	16	develop	develop	VERB
crl-14452	69	17	on	on	ADP
crl-14452	69	18	-	-	PUNCT
crl-14452	69	19	the	the	DET
crl-14452	69	20	-	-	PUNCT
crl-14452	69	21	job	job	NOUN
crl-14452	69	22	expertise	expertise	NOUN
crl-14452	69	23	using	use	VERB
crl-14452	69	24	a	a	DET
crl-14452	69	25	broad	broad	ADJ
crl-14452	69	26	range	range	NOUN
crl-14452	69	27	of	of	ADP
crl-14452	69	28	tools	tool	NOUN
crl-14452	69	29	to	to	PART
crl-14452	69	30	answer	answer	VERB
crl-14452	69	31	requests	request	NOUN
crl-14452	69	32	for	for	ADP
crl-14452	69	33	specific	specific	ADJ
crl-14452	69	34	factual	factual	ADJ
crl-14452	69	35	information	information	NOUN
crl-14452	69	36	.	.	PUNCT
crl-14452	70	1	some	some	DET
crl-14452	70	2	factual	factual	ADJ
crl-14452	70	3	queries	query	NOUN
crl-14452	70	4	may	may	AUX
crl-14452	70	5	represent	represent	VERB
crl-14452	70	6	more	more	ADV
crl-14452	70	7	difficult	difficult	ADJ
crl-14452	70	8	problems	problem	NOUN
crl-14452	70	9	for	for	ADP
crl-14452	70	10	librarians	librarian	NOUN
crl-14452	70	11	than	than	ADP
crl-14452	70	12	subject	subject	ADJ
crl-14452	70	13	queries	query	NOUN
crl-14452	70	14	in	in	ADP
crl-14452	70	15	locating	locate	VERB
crl-14452	70	16	useful	useful	ADJ
crl-14452	70	17	information	information	NOUN
crl-14452	70	18	.	.	PUNCT
crl-14452	71	1	success	success	NOUN
crl-14452	71	2	rates	rate	NOUN
crl-14452	71	3	for	for	ADP
crl-14452	71	4	factual	factual	ADJ
crl-14452	71	5	queries	query	NOUN
crl-14452	71	6	appear	appear	VERB
crl-14452	71	7	to	to	PART
crl-14452	71	8	fall	fall	VERB
crl-14452	71	9	more	more	ADV
crl-14452	71	10	frequently	frequently	ADV
crl-14452	71	11	into	into	ADP
crl-14452	71	12	the	the	DET
crl-14452	71	13	categories	category	NOUN
crl-14452	71	14	of	of	ADP
crl-14452	71	15	total	total	ADJ
crl-14452	71	16	success	success	NOUN
crl-14452	71	17	or	or	CCONJ
crl-14452	71	18	total	total	ADJ
crl-14452	71	19	failure	failure	NOUN
crl-14452	71	20	(	(	PUNCT
crl-14452	71	21	see	see	VERB
crl-14452	71	22	table	table	NOUN
crl-14452	71	23	2	2	NUM
crl-14452	71	24	)	)	PUNCT
crl-14452	71	25	.	.	PUNCT
crl-14452	72	1	total	total	ADJ
crl-14452	72	2	failure	failure	NOUN
crl-14452	72	3	rates	rate	NOUN
crl-14452	72	4	for	for	ADP
crl-14452	72	5	factual	factual	ADJ
crl-14452	72	6	queries	query	NOUN
crl-14452	72	7	may	may	AUX
crl-14452	72	8	be	be	AUX
crl-14452	72	9	higher	high	ADJ
crl-14452	72	10	because	because	SCONJ
crl-14452	72	11	of	of	ADP
crl-14452	72	12	the	the	DET
crl-14452	72	13	design	design	NOUN
crl-14452	72	14	of	of	ADP
crl-14452	72	15	bibliographic	bibliographic	ADJ
crl-14452	72	16	access	access	NOUN
crl-14452	72	17	systems	system	NOUN
crl-14452	72	18	.	.	PUNCT
crl-14452	73	1	library	library	PROPN
crl-14452	73	2	bibliographic	bibliographic	PROPN
crl-14452	73	3	access	access	NOUN
crl-14452	73	4	systems	system	NOUN
crl-14452	73	5	tend	tend	VERB
crl-14452	73	6	to	to	PART
crl-14452	73	7	be	be	AUX
crl-14452	73	8	designed	design	VERB
crl-14452	73	9	to	to	PART
crl-14452	73	10	locate	locate	VERB
crl-14452	73	11	materials	material	NOUN
crl-14452	73	12	by	by	ADP
crl-14452	73	13	broad	broad	ADJ
crl-14452	73	14	subject	subject	ADJ
crl-14452	73	15	topic	topic	NOUN
crl-14452	73	16	rather	rather	ADV
crl-14452	73	17	than	than	ADP
crl-14452	73	18	by	by	ADP
crl-14452	73	19	precise	precise	ADJ
crl-14452	73	20	fact	fact	NOUN
crl-14452	73	21	.	.	PUNCT
crl-14452	74	1	the	the	DET
crl-14452	74	2	public	public	ADJ
crl-14452	74	3	catalog	catalog	NOUN
crl-14452	74	4	still	still	ADV
crl-14452	74	5	provides	provide	VERB
crl-14452	74	6	the	the	DET
crl-14452	74	7	primary	primary	ADJ
crl-14452	74	8	access	access	NOUN
crl-14452	74	9	to	to	ADP
crl-14452	74	10	a	a	DET
crl-14452	74	11	library	library	NOUN
crl-14452	74	12	's	's	PART
crl-14452	74	13	resources	resource	NOUN
crl-14452	74	14	and	and	CCONJ
crl-14452	74	15	is	be	AUX
crl-14452	74	16	normally	normally	ADV
crl-14452	74	17	useful	useful	ADJ
crl-14452	74	18	only	only	ADV
crl-14452	74	19	for	for	ADP
crl-14452	74	20	locating	locate	VERB
crl-14452	74	21	books	book	NOUN
crl-14452	74	22	.	.	PUNCT
crl-14452	75	1	with	with	ADP
crl-14452	75	2	rare	rare	ADJ
crl-14452	75	3	exceptions	exception	NOUN
crl-14452	75	4	,	,	PUNCT
crl-14452	75	5	the	the	DET
crl-14452	75	6	catalog	catalog	NOUN
crl-14452	75	7	does	do	AUX
crl-14452	75	8	not	not	PART
crl-14452	75	9	provide	provide	VERB
crl-14452	75	10	access	access	NOUN
crl-14452	75	11	to	to	ADP
crl-14452	75	12	tables	table	NOUN
crl-14452	75	13	of	of	ADP
crl-14452	75	14	contents	content	NOUN
crl-14452	75	15	or	or	CCONJ
crl-14452	75	16	individual	individual	ADJ
crl-14452	75	17	chapters	chapter	NOUN
crl-14452	75	18	in	in	ADP
crl-14452	75	19	books	book	NOUN
crl-14452	75	20	;	;	PUNCT
crl-14452	75	21	neither	neither	CCONJ
crl-14452	75	22	does	do	AUX
crl-14452	75	23	it	it	PRON
crl-14452	75	24	provide	provide	VERB
crl-14452	75	25	access	access	NOUN
crl-14452	75	26	to	to	ADP
crl-14452	75	27	book	book	NOUN
crl-14452	75	28	indexes	index	NOUN
crl-14452	75	29	,	,	PUNCT
crl-14452	75	30	which	which	PRON
crl-14452	75	31	are	be	AUX
crl-14452	75	32	most	most	ADV
crl-14452	75	33	useful	useful	ADJ
crl-14452	75	34	for	for	ADP
crl-14452	75	35	locating	locate	VERB
crl-14452	75	36	factual	factual	ADJ
crl-14452	75	37	information	information	NOUN
crl-14452	75	38	.	.	PUNCT
crl-14452	76	1	user	user	NOUN
crl-14452	76	2	demand	demand	NOUN
crl-14452	76	3	for	for	ADP
crl-14452	76	4	factual	factual	ADJ
crl-14452	76	5	answering	answering	NOUN
crl-14452	76	6	services	service	NOUN
crl-14452	76	7	appears	appear	VERB
crl-14452	76	8	to	to	PART
crl-14452	76	9	be	be	AUX
crl-14452	76	10	relatively	relatively	ADV
crl-14452	76	11	low	low	ADJ
crl-14452	76	12	compared	compare	VERB
crl-14452	76	13	to	to	ADP
crl-14452	76	14	other	other	ADJ
crl-14452	76	15	types	type	NOUN
crl-14452	76	16	of	of	ADP
crl-14452	76	17	requests	request	NOUN
crl-14452	76	18	for	for	ADP
crl-14452	76	19	reference	reference	NOUN
crl-14452	76	20	assistance	assistance	NOUN
crl-14452	76	21	.	.	PUNCT
crl-14452	77	1	this	this	PRON
crl-14452	77	2	is	be	AUX
crl-14452	77	3	particularly	particularly	ADV
crl-14452	77	4	true	true	ADJ
crl-14452	77	5	for	for	ADP
crl-14452	77	6	queries	query	NOUN
crl-14452	77	7	related	relate	VERB
crl-14452	77	8	to	to	ADP
crl-14452	77	9	academic	academic	ADJ
crl-14452	77	10	course	course	NOUN
crl-14452	77	11	work	work	NOUN
crl-14452	77	12	and	and	CCONJ
crl-14452	77	13	research	research	NOUN
crl-14452	77	14	.	.	PUNCT
crl-14452	78	1	results	result	NOUN
crl-14452	78	2	of	of	ADP
crl-14452	78	3	spss	spss	PROPN
crl-14452	78	4	cross	cross	PROPN
crl-14452	78	5	-	-	NOUN
crl-14452	78	6	tabulations	tabulation	NOUN
crl-14452	78	7	for	for	ADP
crl-14452	78	8	factual	factual	ADJ
crl-14452	78	9	,	,	PUNCT
crl-14452	78	10	bibliographic	bibliographic	ADJ
crl-14452	78	11	,	,	PUNCT
crl-14452	78	12	and	and	CCONJ
crl-14452	78	13	subject	subject	ADJ
crl-14452	78	14	/	/	SYM
crl-14452	78	15	instructional	instructional	ADJ
crl-14452	78	16	questions	question	NOUN
crl-14452	78	17	by	by	ADP
crl-14452	78	18	purpose	purpose	NOUN
crl-14452	78	19	of	of	ADP
crl-14452	78	20	the	the	DET
crl-14452	78	21	user	user	NOUN
crl-14452	78	22	are	be	AUX
crl-14452	78	23	provided	provide	VERB
crl-14452	78	24	in	in	ADP
crl-14452	78	25	table	table	NOUN
crl-14452	78	26	3	3	NUM
crl-14452	78	27	.	.	PUNCT
crl-14452	79	1	the	the	DET
crl-14452	79	2	chisquare	chisquare	NOUN
crl-14452	79	3	is	be	AUX
crl-14452	79	4	significant	significant	ADJ
crl-14452	79	5	,	,	PUNCT
crl-14452	79	6	indicating	indicate	VERB
crl-14452	79	7	that	that	SCONJ
crl-14452	79	8	there	there	PRON
crl-14452	79	9	is	be	VERB
crl-14452	79	10	a	a	DET
crl-14452	79	11	difference	difference	NOUN
crl-14452	79	12	in	in	ADP
crl-14452	79	13	proportion	proportion	NOUN
crl-14452	79	14	among	among	ADP
crl-14452	79	15	types	type	NOUN
crl-14452	79	16	of	of	ADP
crl-14452	79	17	queries	query	NOUN
crl-14452	79	18	made	make	VERB
crl-14452	79	19	for	for	ADP
crl-14452	79	20	course	course	NOUN
crl-14452	79	21	work	work	NOUN
crl-14452	79	22	,	,	PUNCT
crl-14452	79	23	research	research	NOUN
crl-14452	79	24	,	,	PUNCT
crl-14452	79	25	and	and	CCONJ
crl-14452	79	26	other	other	ADJ
crl-14452	79	27	reasons	reason	NOUN
crl-14452	79	28	.	.	PUNCT
crl-14452	80	1	the	the	DET
crl-14452	80	2	proportion	proportion	NOUN
crl-14452	80	3	of	of	ADP
crl-14452	80	4	facmarch	facmarch	NOUN
crl-14452	80	5	1989	1989	NUM
crl-14452	80	6	tual	tual	ADJ
crl-14452	80	7	questions	question	NOUN
crl-14452	80	8	asked	ask	VERB
crl-14452	80	9	to	to	PART
crl-14452	80	10	meet	meet	VERB
crl-14452	80	11	course	course	NOUN
crl-14452	80	12	work	work	NOUN
crl-14452	80	13	and	and	CCONJ
crl-14452	80	14	research	research	NOUN
crl-14452	80	15	needs	need	NOUN
crl-14452	80	16	is	be	AUX
crl-14452	80	17	much	much	ADV
crl-14452	80	18	lower	low	ADJ
crl-14452	80	19	than	than	ADP
crl-14452	80	20	those	those	PRON
crl-14452	80	21	asked	ask	VERB
crl-14452	80	22	for	for	ADP
crl-14452	80	23	other	other	ADJ
crl-14452	80	24	reasons	reason	NOUN
crl-14452	80	25	,	,	PUNCT
crl-14452	80	26	i.e.	i.e.	X
crl-14452	80	27	,	,	PUNCT
crl-14452	80	28	other	other	ADJ
crl-14452	80	29	job	job	NOUN
crl-14452	80	30	related	relate	VERB
crl-14452	80	31	,	,	PUNCT
crl-14452	80	32	personal	personal	ADJ
crl-14452	80	33	,	,	PUNCT
crl-14452	80	34	and	and	CCONJ
crl-14452	80	35	miscellaneous	miscellaneous	ADJ
crl-14452	80	36	.	.	PUNCT
crl-14452	81	1	of	of	ADP
crl-14452	81	2	the	the	DET
crl-14452	81	3	total	total	ADJ
crl-14452	81	4	number	number	NOUN
crl-14452	81	5	of	of	ADP
crl-14452	81	6	factual	factual	ADJ
crl-14452	81	7	questions	question	NOUN
crl-14452	81	8	in	in	ADP
crl-14452	81	9	the	the	DET
crl-14452	81	10	sample	sample	NOUN
crl-14452	81	11	,	,	PUNCT
crl-14452	81	12	42.9	42.9	NUM
crl-14452	81	13	percent	percent	NOUN
crl-14452	81	14	are	be	AUX
crl-14452	81	15	primarily	primarily	ADV
crl-14452	81	16	related	relate	VERB
crl-14452	81	17	to	to	PART
crl-14452	81	18	course	course	VERB
crl-14452	81	19	work	work	NOUN
crl-14452	81	20	,	,	PUNCT
crl-14452	81	21	17.9	17.9	NUM
crl-14452	81	22	percent	percent	NOUN
crl-14452	81	23	for	for	ADP
crl-14452	81	24	research	research	NOUN
crl-14452	81	25	and	and	CCONJ
crl-14452	81	26	39.3	39.3	NUM
crl-14452	81	27	percent	percent	NOUN
crl-14452	81	28	for	for	ADP
crl-14452	81	29	other	other	ADJ
crl-14452	81	30	reasons	reason	NOUN
crl-14452	81	31	.	.	PUNCT
crl-14452	82	1	therefore	therefore	ADV
crl-14452	82	2	,	,	PUNCT
crl-14452	82	3	of	of	ADP
crl-14452	82	4	the	the	DET
crl-14452	82	5	237	237	NUM
crl-14452	82	6	questions	question	NOUN
crl-14452	82	7	for	for	ADP
crl-14452	82	8	which	which	PRON
crl-14452	82	9	both	both	DET
crl-14452	82	10	purpose	purpose	NOUN
crl-14452	82	11	and	and	CCONJ
crl-14452	82	12	type	type	NOUN
crl-14452	82	13	of	of	ADP
crl-14452	82	14	question	question	NOUN
crl-14452	82	15	are	be	AUX
crl-14452	82	16	identified	identify	VERB
crl-14452	82	17	,	,	PUNCT
crl-14452	82	18	only	only	ADV
crl-14452	82	19	17	17	NUM
crl-14452	82	20	(	(	PUNCT
crl-14452	82	21	7.2	7.2	NUM
crl-14452	82	22	percent	percent	NOUN
crl-14452	82	23	)	)	PUNCT
crl-14452	82	24	are	be	AUX
crl-14452	82	25	both	both	PRON
crl-14452	82	26	factual	factual	ADJ
crl-14452	82	27	and	and	CCONJ
crl-14452	82	28	closely	closely	ADV
crl-14452	82	29	related	relate	VERB
crl-14452	82	30	to	to	ADP
crl-14452	82	31	the	the	DET
crl-14452	82	32	primary	primary	ADJ
crl-14452	82	33	mission	mission	NOUN
crl-14452	82	34	of	of	ADP
crl-14452	82	35	the	the	DET
crl-14452	82	36	academic	academic	ADJ
crl-14452	82	37	library	library	NOUN
crl-14452	82	38	,	,	PUNCT
crl-14452	82	39	support	support	NOUN
crl-14452	82	40	of	of	ADP
crl-14452	82	41	coursework	coursework	NOUN
crl-14452	82	42	and	and	CCONJ
crl-14452	82	43	research	research	NOUN
crl-14452	82	44	(	(	PUNCT
crl-14452	82	45	see	see	VERB
crl-14452	82	46	table	table	NOUN
crl-14452	82	47	4	4	NUM
crl-14452	82	48	)	)	PUNCT
crl-14452	82	49	.	.	PUNCT
crl-14452	83	1	one	one	PRON
crl-14452	83	2	must	must	AUX
crl-14452	83	3	also	also	ADV
crl-14452	83	4	be	be	AUX
crl-14452	83	5	realistic	realistic	ADJ
crl-14452	83	6	by	by	ADP
crl-14452	83	7	asking	ask	VERB
crl-14452	83	8	if	if	SCONJ
crl-14452	83	9	accuracy	accuracy	NOUN
crl-14452	83	10	is	be	AUX
crl-14452	83	11	a	a	DET
crl-14452	83	12	key	key	ADJ
crl-14452	83	13	indicator	indicator	NOUN
crl-14452	83	14	of	of	ADP
crl-14452	83	15	reference	reference	NOUN
crl-14452	83	16	performance	performance	NOUN
crl-14452	83	17	.	.	PUNCT
crl-14452	84	1	while	while	SCONJ
crl-14452	84	2	unobtrusive	unobtrusive	ADJ
crl-14452	84	3	test	test	NOUN
crl-14452	84	4	questions	question	NOUN
crl-14452	84	5	have	have	AUX
crl-14452	84	6	documented	document	VERB
crl-14452	84	7	,	,	PUNCT
crl-14452	84	8	authoritatively	authoritatively	ADV
crl-14452	84	9	correct	correct	ADJ
crl-14452	84	10	answers	answer	NOUN
crl-14452	84	11	,	,	PUNCT
crl-14452	84	12	most	most	ADJ
crl-14452	84	13	real	real	ADJ
crl-14452	84	14	-	-	PUNCT
crl-14452	84	15	life	life	NOUN
crl-14452	84	16	questions	question	NOUN
crl-14452	84	17	are	be	AUX
crl-14452	84	18	not	not	PART
crl-14452	84	19	so	so	ADV
crl-14452	84	20	conveniently	conveniently	ADV
crl-14452	84	21	documented	document	VERB
crl-14452	84	22	.	.	PUNCT
crl-14452	85	1	professional	professional	ADJ
crl-14452	85	2	education	education	NOUN
crl-14452	85	3	stresses	stress	VERB
crl-14452	85	4	the	the	DET
crl-14452	85	5	identification	identification	NOUN
crl-14452	85	6	of	of	ADP
crl-14452	85	7	appropriate	appropriate	ADJ
crl-14452	85	8	sources	source	NOUN
crl-14452	85	9	containing	contain	VERB
crl-14452	85	10	an	an	DET
crl-14452	85	11	answer	answer	NOUN
crl-14452	85	12	,	,	PUNCT
crl-14452	85	13	but	but	CCONJ
crl-14452	85	14	not	not	PART
crl-14452	85	15	the	the	DET
crl-14452	85	16	ability	ability	NOUN
crl-14452	85	17	of	of	ADP
crl-14452	85	18	the	the	DET
crl-14452	85	19	librarian	librarian	NOUN
crl-14452	85	20	to	to	PART
crl-14452	85	21	judge	judge	VERB
crl-14452	85	22	the	the	DET
crl-14452	85	23	accuracy	accuracy	NOUN
crl-14452	85	24	of	of	ADP
crl-14452	85	25	that	that	DET
crl-14452	85	26	answer	answer	NOUN
crl-14452	85	27	.	.	PUNCT
crl-14452	86	1	a	a	DET
crl-14452	86	2	performance	performance	NOUN
crl-14452	86	3	measure	measure	NOUN
crl-14452	86	4	that	that	PRON
crl-14452	86	5	evaluates	evaluate	VERB
crl-14452	86	6	and	and	CCONJ
crl-14452	86	7	identifies	identify	VERB
crl-14452	86	8	a	a	DET
crl-14452	86	9	proper	proper	ADJ
crl-14452	86	10	source	source	NOUN
crl-14452	86	11	might	might	AUX
crl-14452	86	12	be	be	AUX
crl-14452	86	13	a	a	DET
crl-14452	86	14	more	more	ADV
crl-14452	86	15	reasonable	reasonable	ADJ
crl-14452	86	16	test	test	NOUN
crl-14452	86	17	of	of	ADP
crl-14452	86	18	reference	reference	NOUN
crl-14452	86	19	librarian	librarian	NOUN
crl-14452	86	20	effectiveness	effectiveness	NOUN
crl-14452	86	21	.	.	PUNCT
crl-14452	87	1	patrick	patrick	PROPN
crl-14452	87	2	wilson	wilson	PROPN
crl-14452	87	3	raises	raise	VERB
crl-14452	87	4	serious	serious	ADJ
crl-14452	87	5	questions	question	NOUN
crl-14452	87	6	about	about	ADP
crl-14452	87	7	the	the	DET
crl-14452	87	8	ability	ability	NOUN
crl-14452	87	9	of	of	ADP
crl-14452	87	10	reference	reference	NOUN
crl-14452	87	11	librarians	librarian	VERB
crl-14452	87	12	to	to	PART
crl-14452	87	13	determine	determine	VERB
crl-14452	87	14	accuracy	accuracy	NOUN
crl-14452	87	15	in	in	ADP
crl-14452	87	16	all	all	DET
crl-14452	87	17	subject	subject	NOUN
crl-14452	87	18	areas	area	NOUN
crl-14452	87	19	.	.	PUNCT
crl-14452	88	1	he	he	PRON
crl-14452	88	2	notes	note	VERB
crl-14452	88	3	that	that	SCONJ
crl-14452	88	4	reference	reference	NOUN
crl-14452	88	5	works	work	NOUN
crl-14452	88	6	do	do	AUX
crl-14452	88	7	not	not	PART
crl-14452	88	8	collectively	collectively	ADV
crl-14452	88	9	give	give	VERB
crl-14452	88	10	a	a	DET
crl-14452	88	11	single	single	ADJ
crl-14452	88	12	standard	standard	ADJ
crl-14452	88	13	answer	answer	NOUN
crl-14452	88	14	for	for	ADP
crl-14452	88	15	the	the	DET
crl-14452	88	16	same	same	ADJ
crl-14452	88	17	question	question	NOUN
crl-14452	88	18	;	;	PUNCT
crl-14452	88	19	they	they	PRON
crl-14452	88	20	are	be	AUX
crl-14452	88	21	,	,	PUNCT
crl-14452	88	22	in	in	ADP
crl-14452	88	23	varying	vary	VERB
crl-14452	88	24	degrees	degree	NOUN
crl-14452	88	25	,	,	PUNCT
crl-14452	88	26	full	full	ADJ
crl-14452	88	27	of	of	ADP
crl-14452	88	28	inaccuracies	inaccuracy	NOUN
crl-14452	88	29	.	.	PUNCT
crl-14452	89	1	further	far	ADV
crl-14452	89	2	,	,	PUNCT
crl-14452	89	3	a	a	DET
crl-14452	89	4	standard	standard	ADJ
crl-14452	89	5	reference	reference	NOUN
crl-14452	89	6	work	work	NOUN
crl-14452	89	7	quickly	quickly	ADV
crl-14452	89	8	becomes	become	VERB
crl-14452	89	9	dated	date	VERB
crl-14452	89	10	and	and	CCONJ
crl-14452	89	11	incomplete	incomplete	ADJ
crl-14452	89	12	.	.	PUNCT
crl-14452	90	1	14	14	NUM
crl-14452	90	2	wilson	wilson	NOUN
crl-14452	90	3	concludes	conclude	VERB
crl-14452	90	4	that	that	SCONJ
crl-14452	90	5	librarians	librarian	NOUN
crl-14452	90	6	generally	generally	ADV
crl-14452	90	7	work	work	VERB
crl-14452	90	8	in	in	ADP
crl-14452	90	9	a	a	DET
crl-14452	90	10	world	world	NOUN
crl-14452	90	11	of	of	ADP
crl-14452	90	12	texts	text	NOUN
crl-14452	90	13	that	that	PRON
crl-14452	90	14	they	they	PRON
crl-14452	90	15	take	take	VERB
crl-14452	90	16	as	as	ADV
crl-14452	90	17	simply	simply	ADV
crl-14452	90	18	given	give	VERB
crl-14452	90	19	and	and	CCONJ
crl-14452	90	20	can	can	AUX
crl-14452	90	21	not	not	PART
crl-14452	90	22	claim	claim	VERB
crl-14452	90	23	to	to	PART
crl-14452	90	24	evalutable3	evalutable3	NOUN
crl-14452	90	25	question	question	NOUN
crl-14452	90	26	type	type	NOUN
crl-14452	90	27	factual	factual	ADJ
crl-14452	90	28	bibliographic	bibliographic	ADJ
crl-14452	90	29	subject	subject	NOUN
crl-14452	90	30	/	/	SYM
crl-14452	90	31	instructional	instructional	ADJ
crl-14452	90	32	missing	miss	VERB
crl-14452	90	33	(	(	PUNCT
crl-14452	90	34	20	20	NUM
crl-14452	90	35	)	)	PUNCT
crl-14452	90	36	x2	x2	PROPN
crl-14452	90	37	28.99	28.99	NUM
crl-14452	90	38	,	,	PUNCT
crl-14452	90	39	df	df	PROPN
crl-14452	90	40	=	=	PROPN
crl-14452	90	41	4	4	NUM
crl-14452	90	42	,	,	PUNCT
crl-14452	90	43	p	p	NOUN
crl-14452	90	44	<	<	X
crl-14452	90	45	.ooos	.ooo	NOUN
crl-14452	90	46	type	type	NOUN
crl-14452	90	47	of	of	ADP
crl-14452	90	48	question	question	NOUN
crl-14452	90	49	and	and	CCONJ
crl-14452	90	50	purpose	purpose	NOUN
crl-14452	90	51	of	of	ADP
crl-14452	90	52	question	question	NOUN
crl-14452	90	53	course	course	NOUN
crl-14452	90	54	work	work	NOUN
crl-14452	90	55	7.5	7.5	NUM
crl-14452	90	56	%	%	NOUN
crl-14452	90	57	16.8	16.8	NUM
crl-14452	90	58	75.8	75.8	NUM
crl-14452	90	59	100.1	100.1	NUM
crl-14452	90	60	%	%	NOUN
crl-14452	90	61	(	(	PUNCT
crl-14452	90	62	161	161	NUM
crl-14452	90	63	)	)	PUNCT
crl-14452	90	64	10.0	10.0	NUM
crl-14452	90	65	%	%	NOUN
crl-14452	90	66	26.0	26.0	NUM
crl-14452	90	67	64.0	64.0	NUM
crl-14452	90	68	100.0	100.0	NUM
crl-14452	90	69	%	%	NOUN
crl-14452	90	70	(	(	PUNCT
crl-14452	90	71	50	50	NUM
crl-14452	90	72	)	)	PUNCT
crl-14452	90	73	other	other	ADJ
crl-14452	90	74	42.3	42.3	NUM
crl-14452	90	75	%	%	NOUN
crl-14452	90	76	15.4	15.4	NUM
crl-14452	90	77	42.3	42.3	NUM
crl-14452	90	78	100.0	100.0	NUM
crl-14452	90	79	%	%	NOUN
crl-14452	90	80	i	i	PRON
crl-14452	90	81	(	(	PUNCT
crl-14452	90	82	26	26	NUM
crl-14452	90	83	)	)	PUNCT
crl-14452	90	84	table4	table4	NOUN
crl-14452	90	85	questions	question	NOUN
crl-14452	90	86	related	relate	VERB
crl-14452	90	87	and	and	CCONJ
crl-14452	90	88	unrelated	unrelated	ADJ
crl-14452	90	89	to	to	ADP
crl-14452	90	90	institutional	institutional	ADJ
crl-14452	90	91	mission	mission	NOUN
crl-14452	90	92	!	!	PUNCT
crl-14452	90	93	jpeof	jpeof	PROPN
crl-14452	90	94	question	question	NOUN
crl-14452	90	95	number	number	NOUN
crl-14452	90	96	course	course	NOUN
crl-14452	90	97	work	work	NOUN
crl-14452	90	98	and	and	CCONJ
crl-14452	90	99	research	research	NOUN
crl-14452	90	100	factual	factual	ADJ
crl-14452	90	101	17	17	NUM
crl-14452	90	102	bibliographic	bibliographic	ADJ
crl-14452	90	103	40	40	NUM
crl-14452	90	104	subject	subject	NOUN
crl-14452	90	105	/	/	SYM
crl-14452	90	106	instructional	instructional	ADJ
crl-14452	90	107	154	154	NUM
crl-14452	90	108	other	other	ADJ
crl-14452	90	109	reasons	reason	NOUN
crl-14452	90	110	factual	factual	ADJ
crl-14452	90	111	11	11	NUM
crl-14452	90	112	bibliographic	bibliographic	ADJ
crl-14452	90	113	4	4	NUM
crl-14452	90	114	subject	subject	ADJ
crl-14452	90	115	/	/	SYM
crl-14452	90	116	instructional	instructional	ADJ
crl-14452	90	117	11	11	NUM
crl-14452	90	118	237	237	NUM
crl-14452	90	119	missing	miss	VERB
crl-14452	90	120	(	(	PUNCT
crl-14452	90	121	20	20	NUM
crl-14452	90	122	)	)	PUNCT
crl-14452	90	123	percent	percent	NOUN
crl-14452	90	124	of	of	ADP
crl-14452	90	125	sample	sample	NOUN
crl-14452	90	126	7.2	7.2	NUM
crl-14452	90	127	16.9	16.9	NUM
crl-14452	90	128	65.0	65.0	NUM
crl-14452	90	129	4.6	4.6	NUM
crl-14452	90	130	1.7	1.7	NUM
crl-14452	90	131	4.6	4.6	NUM
crl-14452	90	132	100.0	100.0	NUM
crl-14452	90	133	ate	eat	VERB
crl-14452	90	134	independently	independently	ADV
crl-14452	90	135	.15	.15	PUNCT
crl-14452	90	136	the	the	DET
crl-14452	90	137	evaluation	evaluation	NOUN
crl-14452	90	138	of	of	ADP
crl-14452	90	139	the	the	DET
crl-14452	90	140	content	content	NOUN
crl-14452	90	141	of	of	ADP
crl-14452	90	142	texts	text	NOUN
crl-14452	90	143	requires	require	VERB
crl-14452	90	144	expertise	expertise	NOUN
crl-14452	90	145	in	in	ADP
crl-14452	90	146	the	the	DET
crl-14452	90	147	subject	subject	ADJ
crl-14452	90	148	matter	matter	NOUN
crl-14452	90	149	of	of	ADP
crl-14452	90	150	the	the	DET
crl-14452	90	151	text	text	NOUN
crl-14452	90	152	,	,	PUNCT
crl-14452	90	153	which	which	PRON
crl-14452	90	154	the	the	DET
crl-14452	90	155	librarian	librarian	NOUN
crl-14452	90	156	can	can	AUX
crl-14452	90	157	not	not	PART
crl-14452	90	158	be	be	AUX
crl-14452	90	159	expected	expect	VERB
crl-14452	90	160	to	to	PART
crl-14452	90	161	have	have	VERB
crl-14452	90	162	.	.	PUNCT
crl-14452	91	1	librarians	librarian	NOUN
crl-14452	91	2	are	be	AUX
crl-14452	91	3	not	not	PART
crl-14452	91	4	generally	generally	ADV
crl-14452	91	5	in	in	ADP
crl-14452	91	6	a	a	DET
crl-14452	91	7	position	position	NOUN
crl-14452	91	8	to	to	PART
crl-14452	91	9	be	be	AUX
crl-14452	91	10	able	able	ADJ
crl-14452	91	11	to	to	PART
crl-14452	91	12	evaluate	evaluate	VERB
crl-14452	91	13	the	the	DET
crl-14452	91	14	contents	content	NOUN
crl-14452	91	15	of	of	ADP
crl-14452	91	16	a	a	DET
crl-14452	91	17	reference	reference	NOUN
crl-14452	91	18	book	book	NOUN
crl-14452	91	19	or	or	CCONJ
crl-14452	91	20	to	to	PART
crl-14452	91	21	make	make	VERB
crl-14452	91	22	independent	independent	ADJ
crl-14452	91	23	judgments	judgment	NOUN
crl-14452	91	24	on	on	ADP
crl-14452	91	25	the	the	DET
crl-14452	91	26	correct	correct	ADJ
crl-14452	91	27	or	or	CCONJ
crl-14452	91	28	incorrect	incorrect	ADJ
crl-14452	91	29	status	status	NOUN
crl-14452	91	30	of	of	ADP
crl-14452	91	31	answers	answer	NOUN
crl-14452	91	32	.	.	PUNCT
crl-14452	92	1	it	it	PRON
crl-14452	92	2	seems	seem	VERB
crl-14452	92	3	,	,	PUNCT
crl-14452	92	4	therefore	therefore	ADV
crl-14452	92	5	,	,	PUNCT
crl-14452	92	6	that	that	SCONJ
crl-14452	92	7	our	our	PRON
crl-14452	92	8	key	key	ADJ
crl-14452	92	9	performance	performance	NOUN
crl-14452	92	10	measures	measure	NOUN
crl-14452	92	11	ought	ought	AUX
crl-14452	92	12	to	to	PART
crl-14452	92	13	be	be	AUX
crl-14452	92	14	designed	design	VERB
crl-14452	92	15	to	to	PART
crl-14452	92	16	acknowledge	acknowledge	VERB
crl-14452	92	17	more	more	ADV
crl-14452	92	18	thoroughly	thoroughly	ADV
crl-14452	92	19	the	the	DET
crl-14452	92	20	limited	limited	ADJ
crl-14452	92	21	judgments	judgment	NOUN
crl-14452	92	22	librarians	librarian	NOUN
crl-14452	92	23	are	be	AUX
crl-14452	92	24	able	able	ADJ
crl-14452	92	25	to	to	PART
crl-14452	92	26	make	make	VERB
crl-14452	92	27	.	.	PUNCT
crl-14452	93	1	data	datum	NOUN
crl-14452	93	2	from	from	ADP
crl-14452	93	3	this	this	DET
crl-14452	93	4	study	study	NOUN
crl-14452	93	5	support	support	NOUN
crl-14452	93	6	wilson	wilson	PROPN
crl-14452	93	7	's	's	PART
crl-14452	93	8	observations	observation	NOUN
crl-14452	93	9	.	.	PUNCT
crl-14452	94	1	librarians	librarian	NOUN
crl-14452	94	2	in	in	ADP
crl-14452	94	3	the	the	DET
crl-14452	94	4	study	study	NOUN
crl-14452	94	5	reported	report	VERB
crl-14452	94	6	good	good	ADJ
crl-14452	94	7	subject	subject	ADJ
crl-14452	94	8	expertise	expertise	NOUN
crl-14452	94	9	(	(	PUNCT
crl-14452	94	10	1	1	NUM
crl-14452	94	11	or	or	CCONJ
crl-14452	94	12	2	2	NUM
crl-14452	94	13	on	on	ADP
crl-14452	94	14	a	a	DET
crl-14452	94	15	scale	scale	NOUN
crl-14452	94	16	of	of	ADP
crl-14452	94	17	7	7	NUM
crl-14452	94	18	)	)	PUNCT
crl-14452	94	19	for	for	ADP
crl-14452	94	20	only	only	ADV
crl-14452	94	21	51.8	51.8	NUM
crl-14452	94	22	percent	percent	NOUN
crl-14452	94	23	of	of	ADP
crl-14452	94	24	the	the	DET
crl-14452	94	25	transactions	transaction	NOUN
crl-14452	94	26	,	,	PUNCT
crl-14452	94	27	and	and	CCONJ
crl-14452	94	28	users	user	NOUN
crl-14452	94	29	reported	report	VERB
crl-14452	94	30	the	the	DET
crl-14452	94	31	same	same	ADJ
crl-14452	94	32	level	level	NOUN
crl-14452	94	33	of	of	ADP
crl-14452	94	34	subject	subject	ADJ
crl-14452	94	35	expertise	expertise	NOUN
crl-14452	94	36	only	only	ADV
crl-14452	94	37	17.3	17.3	NUM
crl-14452	94	38	percent	percent	NOUN
crl-14452	94	39	of	of	ADP
crl-14452	94	40	the	the	DET
crl-14452	94	41	time	time	NOUN
crl-14452	94	42	.	.	PUNCT
crl-14452	95	1	this	this	PRON
crl-14452	95	2	is	be	AUX
crl-14452	95	3	the	the	DET
crl-14452	95	4	nature	nature	NOUN
crl-14452	95	5	of	of	ADP
crl-14452	95	6	general	general	ADJ
crl-14452	95	7	reference	reference	NOUN
crl-14452	95	8	desk	desk	NOUN
crl-14452	95	9	service	service	NOUN
crl-14452	95	10	,	,	PUNCT
crl-14452	95	11	where	where	SCONJ
crl-14452	95	12	librarians	librarian	NOUN
crl-14452	95	13	can	can	AUX
crl-14452	95	14	not	not	PART
crl-14452	95	15	hope	hope	VERB
crl-14452	95	16	to	to	PART
crl-14452	95	17	have	have	VERB
crl-14452	95	18	in	in	ADP
crl-14452	95	19	-	-	PUNCT
crl-14452	95	20	depth	depth	NOUN
crl-14452	95	21	subject	subject	ADJ
crl-14452	95	22	competence	competence	NOUN
crl-14452	95	23	in	in	ADP
crl-14452	95	24	all	all	DET
crl-14452	95	25	areas	area	NOUN
crl-14452	95	26	for	for	ADP
crl-14452	95	27	which	which	PRON
crl-14452	95	28	they	they	PRON
crl-14452	95	29	are	be	AUX
crl-14452	95	30	expected	expect	VERB
crl-14452	95	31	to	to	PART
crl-14452	95	32	answer	answer	VERB
crl-14452	95	33	questions	question	NOUN
crl-14452	95	34	.	.	PUNCT
crl-14452	96	1	one	one	NUM
crl-14452	96	2	user	user	NOUN
crl-14452	96	3	noted	note	VERB
crl-14452	96	4	,	,	PUNCT
crl-14452	96	5	''	''	PUNCT
crl-14452	96	6	the	the	DET
crl-14452	96	7	people	people	NOUN
crl-14452	96	8	are	be	AUX
crl-14452	96	9	helpful	helpful	ADJ
crl-14452	96	10	,	,	PUNCT
crl-14452	96	11	and	and	CCONJ
crl-14452	96	12	try	try	VERB
crl-14452	96	13	to	to	PART
crl-14452	96	14	do	do	VERB
crl-14452	96	15	their	their	PRON
crl-14452	96	16	best	good	ADJ
crl-14452	96	17	,	,	PUNCT
crl-14452	96	18	but	but	CCONJ
crl-14452	96	19	some	some	PRON
crl-14452	96	20	of	of	ADP
crl-14452	96	21	them	they	PRON
crl-14452	96	22	are	be	AUX
crl-14452	96	23	not	not	PART
crl-14452	96	24	qualified	qualified	ADJ
crl-14452	96	25	enough	enough	ADV
crl-14452	96	26	.	.	PUNCT
crl-14452	96	27	''	''	PUNCT
crl-14452	97	1	significant	significant	ADJ
crl-14452	97	2	subject	subject	ADJ
crl-14452	97	3	familiarity	familiarity	NOUN
crl-14452	97	4	by	by	ADP
crl-14452	97	5	the	the	DET
crl-14452	97	6	librarian	librarian	NOUN
crl-14452	97	7	was	be	AUX
crl-14452	97	8	positively	positively	ADV
crl-14452	97	9	associated	associate	VERB
crl-14452	97	10	with	with	ADP
crl-14452	97	11	user	user	NOUN
crl-14452	97	12	success	success	NOUN
crl-14452	97	13	for	for	ADP
crl-14452	97	14	subject	subject	ADJ
crl-14452	97	15	and	and	CCONJ
crl-14452	97	16	instructional	instructional	ADJ
crl-14452	97	17	questions	question	NOUN
crl-14452	97	18	(	(	PUNCT
crl-14452	97	19	r	r	NOUN
crl-14452	97	20	=	=	SYM
crl-14452	97	21	.303	.303	NUM
crl-14452	97	22	,	,	PUNCT
crl-14452	97	23	p	p	NOUN
crl-14452	98	1	=	=	NOUN
crl-14452	98	2	<	<	X
crl-14452	98	3	.0005	.0005	PUNCT
crl-14452	98	4	)	)	PUNCT
crl-14452	98	5	and	and	CCONJ
crl-14452	98	6	factual	factual	ADJ
crl-14452	98	7	and	and	CCONJ
crl-14452	98	8	bibliographic	bibliographic	ADJ
crl-14452	98	9	queries	query	NOUN
crl-14452	98	10	(	(	PUNCT
crl-14452	98	11	r	r	NOUN
crl-14452	98	12	=	=	X
crl-14452	98	13	.208	.208	NUM
crl-14452	98	14	,	,	PUNCT
crl-14452	98	15	p	p	NOUN
crl-14452	98	16	=	=	SYM
crl-14452	98	17	.040	.040	NUM
crl-14452	98	18	)	)	PUNCT
crl-14452	98	19	.	.	PUNCT
crl-14452	99	1	user	user	NOUN
crl-14452	99	2	reports	report	NOUN
crl-14452	99	3	of	of	ADP
crl-14452	99	4	shorter	short	ADJ
crl-14452	99	5	lengths	length	NOUN
crl-14452	99	6	of	of	ADP
crl-14452	99	7	time	time	NOUN
crl-14452	99	8	spent	spend	VERB
crl-14452	99	9	with	with	ADP
crl-14452	99	10	the	the	DET
crl-14452	99	11	librarian	librarian	NOUN
crl-14452	99	12	were	be	AUX
crl-14452	99	13	more	more	ADV
crl-14452	99	14	strongly	strongly	ADV
crl-14452	99	15	associated	associate	VERB
crl-14452	99	16	with	with	ADP
crl-14452	99	17	user	user	NOUN
crl-14452	99	18	success	success	NOUN
crl-14452	99	19	in	in	ADP
crl-14452	99	20	locating	locate	VERB
crl-14452	99	21	materials	material	NOUN
crl-14452	99	22	for	for	ADP
crl-14452	99	23	factual	factual	ADJ
crl-14452	99	24	and	and	CCONJ
crl-14452	99	25	bibliographic	bibliographic	ADJ
crl-14452	99	26	citation	citation	NOUN
crl-14452	99	27	queries	query	NOUN
crl-14452	99	28	(	(	PUNCT
crl-14452	99	29	r	r	NOUN
crl-14452	99	30	=	=	SYM
crl-14452	99	31	.560	.560	NUM
crl-14452	99	32	,	,	PUNCT
crl-14452	99	33	p.	p.	NOUN
crl-14452	99	34	=	=	NOUN
crl-14452	99	35	<	<	X
crl-14452	99	36	.0005	.0005	PUNCT
crl-14452	99	37	)	)	PUNCT
crl-14452	99	38	than	than	ADP
crl-14452	99	39	for	for	ADP
crl-14452	99	40	subject	subject	ADJ
crl-14452	99	41	unobtrusive	unobtrusive	ADJ
crl-14452	99	42	studies	study	NOUN
crl-14452	99	43	185	185	NUM
crl-14452	99	44	and	and	CCONJ
crl-14452	99	45	instructional	instructional	ADJ
crl-14452	99	46	queries	query	NOUN
crl-14452	99	47	(	(	PUNCT
crl-14452	99	48	r	r	NOUN
crl-14452	99	49	=	=	SYM
crl-14452	99	50	.149	.149	NUM
crl-14452	99	51	,	,	PUNCT
crl-14452	99	52	p.	p.	NOUN
crl-14452	99	53	=	=	PUNCT
crl-14452	99	54	.026	.026	NUM
crl-14452	99	55	)	)	PUNCT
crl-14452	99	56	.	.	PUNCT
crl-14452	100	1	hernon	hernon	PROPN
crl-14452	100	2	and	and	CCONJ
crl-14452	100	3	mcclure	mcclure	NOUN
crl-14452	100	4	note	note	NOUN
crl-14452	100	5	that	that	SCONJ
crl-14452	100	6	when	when	SCONJ
crl-14452	100	7	conducting	conduct	VERB
crl-14452	100	8	evaluation	evaluation	NOUN
crl-14452	100	9	studies	study	NOUN
crl-14452	100	10	,	,	PUNCT
crl-14452	100	11	issues	issue	NOUN
crl-14452	100	12	related	relate	VERB
crl-14452	100	13	to	to	ADP
crl-14452	100	14	the	the	DET
crl-14452	100	15	quality	quality	NOUN
crl-14452	100	16	of	of	ADP
crl-14452	100	17	the	the	DET
crl-14452	100	18	service	service	NOUN
crl-14452	100	19	must	must	AUX
crl-14452	100	20	be	be	AUX
crl-14452	100	21	separated	separate	VERB
crl-14452	100	22	from	from	ADP
crl-14452	100	23	the	the	DET
crl-14452	100	24	value	value	NOUN
crl-14452	100	25	of	of	ADP
crl-14452	100	26	that	that	DET
crl-14452	100	27	service	service	NOUN
crl-14452	100	28	.	.	PUNCT
crl-14452	101	1	ultimately	ultimately	ADV
crl-14452	101	2	,	,	PUNCT
crl-14452	101	3	the	the	DET
crl-14452	101	4	value	value	NOUN
crl-14452	101	5	of	of	ADP
crl-14452	101	6	the	the	DET
crl-14452	101	7	service	service	NOUN
crl-14452	101	8	is	be	AUX
crl-14452	101	9	based	base	VERB
crl-14452	101	10	upon	upon	SCONJ
crl-14452	101	11	the	the	DET
crl-14452	101	12	degree	degree	NOUN
crl-14452	101	13	to	to	PART
crl-14452	101	14	which	which	PRON
crl-14452	101	15	the	the	DET
crl-14452	101	16	service	service	NOUN
crl-14452	101	17	meets	meet	VERB
crl-14452	101	18	the	the	DET
crl-14452	101	19	information	information	NOUN
crl-14452	101	20	needs	need	NOUN
crl-14452	101	21	of	of	ADP
crl-14452	101	22	library	library	NOUN
crl-14452	101	23	clientele	clientele	NOUN
crl-14452	101	24	and	and	CCONJ
crl-14452	101	25	facilitates	facilitate	VERB
crl-14452	101	26	the	the	DET
crl-14452	101	27	accomplishment	accomplishment	NOUN
crl-14452	101	28	of	of	ADP
crl-14452	101	29	service	service	NOUN
crl-14452	101	30	objectives	objective	NOUN
crl-14452	101	31	.	.	PUNCT
crl-14452	102	1	16	16	NUM
crl-14452	102	2	libraries	library	NOUN
crl-14452	102	3	and	and	CCONJ
crl-14452	102	4	librarians	librarian	NOUN
crl-14452	102	5	should	should	AUX
crl-14452	102	6	be	be	AUX
crl-14452	102	7	judged	judge	VERB
crl-14452	102	8	primarily	primarily	ADV
crl-14452	102	9	on	on	ADP
crl-14452	102	10	whether	whether	SCONJ
crl-14452	102	11	they	they	PRON
crl-14452	102	12	provide	provide	VERB
crl-14452	102	13	added	add	VERB
crl-14452	102	14	value	value	NOUN
crl-14452	102	15	to	to	ADP
crl-14452	102	16	users	user	NOUN
crl-14452	102	17	.	.	PUNCT
crl-14452	103	1	when	when	SCONJ
crl-14452	103	2	partial	partial	ADJ
crl-14452	103	3	and	and	CCONJ
crl-14452	103	4	full	full	ADJ
crl-14452	103	5	success	success	NOUN
crl-14452	103	6	are	be	AUX
crl-14452	103	7	both	both	PRON
crl-14452	103	8	considered	consider	VERB
crl-14452	103	9	,	,	PUNCT
crl-14452	103	10	users	user	NOUN
crl-14452	103	11	report	report	VERB
crl-14452	103	12	greater	great	ADJ
crl-14452	103	13	success	success	NOUN
crl-14452	103	14	in	in	ADP
crl-14452	103	15	finding	find	VERB
crl-14452	103	16	some	some	DET
crl-14452	103	17	or	or	CCONJ
crl-14452	103	18	all	all	PRON
crl-14452	103	19	materials	material	NOUN
crl-14452	103	20	for	for	ADP
crl-14452	103	21	subject	subject	NOUN
crl-14452	103	22	and	and	CCONJ
crl-14452	103	23	instructional	instructional	ADJ
crl-14452	103	24	(	(	PUNCT
crl-14452	103	25	95	95	NUM
crl-14452	103	26	.	.	NUM
crl-14452	103	27	9	9	NUM
crl-14452	103	28	percent	percent	NOUN
crl-14452	103	29	)	)	PUNCT
crl-14452	103	30	queries	query	VERB
crl-14452	103	31	than	than	ADP
crl-14452	103	32	for	for	ADP
crl-14452	103	33	factual	factual	ADJ
crl-14452	103	34	(	(	PUNCT
crl-14452	103	35	89	89	NUM
crl-14452	103	36	.	.	NUM
crl-14452	103	37	3	3	NUM
crl-14452	103	38	percent	percent	NOUN
crl-14452	103	39	)	)	PUNCT
crl-14452	103	40	and	and	CCONJ
crl-14452	103	41	bibliographic	bibliographic	ADJ
crl-14452	103	42	(	(	PUNCT
crl-14452	103	43	84.1	84.1	NUM
crl-14452	103	44	percent	percent	NOUN
crl-14452	103	45	)	)	PUNCT
crl-14452	103	46	queries	query	VERB
crl-14452	103	47	.	.	PUNCT
crl-14452	104	1	only	only	ADV
crl-14452	104	2	when	when	SCONJ
crl-14452	104	3	judged	judge	VERB
crl-14452	104	4	by	by	ADP
crl-14452	104	5	the	the	DET
crl-14452	104	6	more	more	ADV
crl-14452	104	7	stringent	stringent	ADJ
crl-14452	104	8	criterion	criterion	NOUN
crl-14452	104	9	of	of	ADP
crl-14452	104	10	locating	locate	VERB
crl-14452	104	11	all	all	DET
crl-14452	104	12	materials	material	NOUN
crl-14452	104	13	needed	need	VERB
crl-14452	104	14	did	do	AUX
crl-14452	104	15	users	user	NOUN
crl-14452	104	16	report	report	VERB
crl-14452	104	17	the	the	DET
crl-14452	104	18	greatest	great	ADJ
crl-14452	104	19	success	success	NOUN
crl-14452	104	20	rates	rate	NOUN
crl-14452	104	21	for	for	ADP
crl-14452	104	22	factual	factual	ADJ
crl-14452	104	23	queries	query	NOUN
crl-14452	104	24	(	(	PUNCT
crl-14452	104	25	see	see	VERB
crl-14452	104	26	table	table	NOUN
crl-14452	104	27	2	2	NUM
crl-14452	104	28	)	)	PUNCT
crl-14452	104	29	.	.	PUNCT
crl-14452	105	1	thus	thus	ADV
crl-14452	105	2	,	,	PUNCT
crl-14452	105	3	the	the	DET
crl-14452	105	4	correct	correct	ADJ
crl-14452	105	5	answer	answer	NOUN
crl-14452	105	6	fill	fill	NOUN
crl-14452	105	7	rate	rate	NOUN
crl-14452	105	8	appears	appear	VERB
crl-14452	105	9	to	to	PART
crl-14452	105	10	be	be	AUX
crl-14452	105	11	a	a	DET
crl-14452	105	12	useful	useful	ADJ
crl-14452	105	13	,	,	PUNCT
crl-14452	105	14	but	but	CCONJ
crl-14452	105	15	extremely	extremely	ADV
crl-14452	105	16	limited	limited	ADJ
crl-14452	105	17	,	,	PUNCT
crl-14452	105	18	measure	measure	NOUN
crl-14452	105	19	of	of	ADP
crl-14452	105	20	reference	reference	NOUN
crl-14452	105	21	performance	performance	NOUN
crl-14452	105	22	.	.	PUNCT
crl-14452	106	1	easier	easy	ADJ
crl-14452	106	2	-	-	PUNCT
crl-14452	106	3	than	than	ADP
crl-14452	106	4	-	-	PUNCT
crl-14452	106	5	average	average	NOUN
crl-14452	106	6	queries	query	VERB
crl-14452	106	7	another	another	DET
crl-14452	106	8	assumption	assumption	NOUN
crl-14452	106	9	underlying	underlie	VERB
crl-14452	106	10	many	many	ADJ
crl-14452	106	11	unobtrusive	unobtrusive	ADJ
crl-14452	106	12	studies	study	NOUN
crl-14452	106	13	of	of	ADP
crl-14452	106	14	reference	reference	NOUN
crl-14452	106	15	service	service	NOUN
crl-14452	106	16	is	be	AUX
crl-14452	106	17	that	that	SCONJ
crl-14452	106	18	the	the	DET
crl-14452	106	19	questions	question	NOUN
crl-14452	106	20	used	use	VERB
crl-14452	106	21	are	be	AUX
crl-14452	106	22	not	not	PART
crl-14452	106	23	difficult	difficult	ADJ
crl-14452	106	24	to	to	PART
crl-14452	106	25	answer	answer	VERB
crl-14452	106	26	.	.	PUNCT
crl-14452	107	1	mcclure	mcclure	NOUN
crl-14452	107	2	and	and	CCONJ
crl-14452	107	3	hernon	hernon	PROPN
crl-14452	107	4	suggest	suggest	VERB
crl-14452	107	5	that	that	SCONJ
crl-14452	107	6	the	the	DET
crl-14452	107	7	55	55	NUM
crl-14452	107	8	percent	percent	NOUN
crl-14452	107	9	correct	correct	ADJ
crl-14452	107	10	answer	answer	NOUN
crl-14452	107	11	fill	fill	NOUN
crl-14452	107	12	rate	rate	NOUN
crl-14452	107	13	is	be	AUX
crl-14452	107	14	typically	typically	ADV
crl-14452	107	15	computed	compute	VERB
crl-14452	107	16	on	on	ADP
crl-14452	107	17	questions	question	NOUN
crl-14452	107	18	with	with	ADP
crl-14452	107	19	an	an	DET
crl-14452	107	20	''	''	PUNCT
crl-14452	107	21	easier	easy	ADJ
crl-14452	107	22	-	-	PUNCT
crl-14452	107	23	than	than	ADP
crl-14452	107	24	-	-	PUNCT
crl-14452	107	25	average	average	ADJ
crl-14452	107	26	''	''	PUNCT
crl-14452	107	27	difficulty	difficulty	NOUN
crl-14452	107	28	level	level	NOUN
crl-14452	107	29	.	.	PUNCT
crl-14452	108	1	17	17	NUM
crl-14452	108	2	also	also	ADV
crl-14452	108	3	,	,	PUNCT
crl-14452	108	4	in	in	ADP
crl-14452	108	5	response	response	NOUN
crl-14452	108	6	to	to	ADP
crl-14452	108	7	a	a	DET
crl-14452	108	8	reviewer	reviewer	NOUN
crl-14452	108	9	's	's	PART
crl-14452	108	10	query	query	NOUN
crl-14452	108	11	as	as	ADP
crl-14452	108	12	to	to	ADP
crl-14452	108	13	whether	whether	SCONJ
crl-14452	108	14	the	the	DET
crl-14452	108	15	degree	degree	NOUN
crl-14452	108	16	of	of	ADP
crl-14452	108	17	difficulty	difficulty	NOUN
crl-14452	108	18	should	should	AUX
crl-14452	108	19	be	be	AUX
crl-14452	108	20	used	use	VERB
crl-14452	108	21	to	to	PART
crl-14452	108	22	judge	judge	VERB
crl-14452	108	23	the	the	DET
crl-14452	108	24	quality	quality	NOUN
crl-14452	108	25	of	of	ADP
crl-14452	108	26	reference	reference	NOUN
crl-14452	108	27	service	service	NOUN
crl-14452	108	28	,	,	PUNCT
crl-14452	108	29	hernon	hernon	NOUN
crl-14452	108	30	and	and	CCONJ
crl-14452	108	31	mcclure	mcclure	VERB
crl-14452	108	32	state	state	NOUN
crl-14452	108	33	that	that	SCONJ
crl-14452	108	34	''	''	PUNCT
crl-14452	108	35	factual	factual	ADJ
crl-14452	108	36	and	and	CCONJ
crl-14452	108	37	bibliographic	bibliographic	ADJ
crl-14452	108	38	questions	question	NOUN
crl-14452	108	39	are	be	AUX
crl-14452	108	40	generally	generally	ADV
crl-14452	108	41	recognized	recognize	VERB
crl-14452	108	42	as	as	ADP
crl-14452	108	43	two	two	NUM
crl-14452	108	44	of	of	ADP
crl-14452	108	45	the	the	DET
crl-14452	108	46	easier	easy	ADJ
crl-14452	108	47	types	type	NOUN
crl-14452	108	48	of	of	ADP
crl-14452	108	49	reference	reference	NOUN
crl-14452	108	50	questions	question	NOUN
crl-14452	108	51	.	.	PUNCT
crl-14452	108	52	''	''	PUNCT
crl-14452	109	1	18	18	NUM
crl-14452	109	2	however	however	ADV
crl-14452	109	3	,	,	PUNCT
crl-14452	109	4	the	the	DET
crl-14452	109	5	degree	degree	NOUN
crl-14452	109	6	of	of	ADP
crl-14452	109	7	difficulty	difficulty	NOUN
crl-14452	109	8	of	of	ADP
crl-14452	109	9	average	average	ADJ
crl-14452	109	10	unobtrusive	unobtrusive	ADJ
crl-14452	109	11	test	test	NOUN
crl-14452	109	12	questions	question	NOUN
crl-14452	109	13	versus	versus	ADP
crl-14452	109	14	average	average	ADJ
crl-14452	109	15	questions	question	NOUN
crl-14452	109	16	actually	actually	ADV
crl-14452	109	17	asked	ask	VERB
crl-14452	109	18	in	in	ADP
crl-14452	109	19	academic	academic	ADJ
crl-14452	109	20	libraries	library	NOUN
crl-14452	109	21	for	for	ADP
crl-14452	109	22	factual	factual	ADJ
crl-14452	109	23	,	,	PUNCT
crl-14452	109	24	bibliographic	bibliographic	ADJ
crl-14452	109	25	,	,	PUNCT
crl-14452	109	26	and	and	CCONJ
crl-14452	109	27	subject	subject	ADJ
crl-14452	109	28	/	/	SYM
crl-14452	109	29	instructional	instructional	ADJ
crl-14452	109	30	questions	question	NOUN
crl-14452	109	31	has	have	AUX
crl-14452	109	32	not	not	PART
crl-14452	109	33	been	be	AUX
crl-14452	109	34	carefully	carefully	ADV
crl-14452	109	35	studied	study	VERB
crl-14452	109	36	.	.	PUNCT
crl-14452	110	1	for	for	ADP
crl-14452	110	2	service	service	NOUN
crl-14452	110	3	providers	provider	NOUN
crl-14452	110	4	,	,	PUNCT
crl-14452	110	5	task	task	NOUN
crl-14452	110	6	difficulty	difficulty	NOUN
crl-14452	110	7	was	be	AUX
crl-14452	110	8	found	find	VERB
crl-14452	110	9	to	to	PART
crl-14452	110	10	be	be	AUX
crl-14452	110	11	positively	positively	ADV
crl-14452	110	12	related	relate	VERB
crl-14452	110	13	to	to	ADP
crl-14452	110	14	task	task	NOUN
crl-14452	110	15	uncertainty	uncertainty	NOUN
crl-14452	110	16	.	.	PUNCT
crl-14452	111	1	19	19	NUM
crl-14452	111	2	thus	thus	ADV
crl-14452	111	3	,	,	PUNCT
crl-14452	111	4	data	datum	NOUN
crl-14452	111	5	on	on	ADP
crl-14452	111	6	task	task	NOUN
crl-14452	111	7	uncertainty	uncertainty	NOUN
crl-14452	111	8	collected	collect	VERB
crl-14452	111	9	for	for	ADP
crl-14452	111	10	this	this	DET
crl-14452	111	11	study	study	NOUN
crl-14452	111	12	provide	provide	VERB
crl-14452	111	13	an	an	DET
crl-14452	111	14	opportunity	opportunity	NOUN
crl-14452	111	15	to	to	ADP
crl-14452	111	16	186	186	NUM
crl-14452	111	17	college	college	NOUN
crl-14452	111	18	&	&	CCONJ
crl-14452	111	19	research	research	PROPN
crl-14452	111	20	libraries	library	NOUN
crl-14452	111	21	explore	explore	VERB
crl-14452	111	22	the	the	DET
crl-14452	111	23	differences	difference	NOUN
crl-14452	111	24	in	in	ADP
crl-14452	111	25	types	type	NOUN
crl-14452	111	26	of	of	ADP
crl-14452	111	27	questions	question	NOUN
crl-14452	111	28	.	.	PUNCT
crl-14452	112	1	uwork	uwork	NOUN
crl-14452	112	2	flow	flow	NOUN
crl-14452	112	3	uncertainties	uncertainty	NOUN
crl-14452	112	4	are	be	AUX
crl-14452	112	5	created	create	VERB
crl-14452	112	6	by	by	ADP
crl-14452	112	7	unpredictable	unpredictable	ADJ
crl-14452	112	8	client	client	NOUN
crl-14452	112	9	arrival	arrival	NOUN
crl-14452	112	10	,	,	PUNCT
crl-14452	112	11	service	service	NOUN
crl-14452	112	12	,	,	PUNCT
crl-14452	112	13	and	and	CCONJ
crl-14452	112	14	exit	exit	NOUN
crl-14452	112	15	patterns	pattern	NOUN
crl-14452	112	16	.	.	PUNCT
crl-14452	112	17	"	"	PUNCT
crl-14452	113	1	uncertainty	uncertainty	NOUN
crl-14452	113	2	can	can	AUX
crl-14452	113	3	be	be	AUX
crl-14452	113	4	defined	define	VERB
crl-14452	113	5	as	as	ADP
crl-14452	113	6	a	a	DET
crl-14452	113	7	situation	situation	NOUN
crl-14452	113	8	in	in	ADP
crl-14452	113	9	which	which	PRON
crl-14452	113	10	one	one	PRON
crl-14452	113	11	can	can	AUX
crl-14452	113	12	not	not	PART
crl-14452	113	13	control	control	VERB
crl-14452	113	14	or	or	CCONJ
crl-14452	113	15	reliabl~	reliabl~	NOUN
crl-14452	113	16	predict	predict	VERB
crl-14452	113	17	all	all	PRON
crl-14452	113	18	of	of	ADP
crl-14452	113	19	the	the	DET
crl-14452	113	20	variables	variable	NOUN
crl-14452	113	21	and	and	CCONJ
crl-14452	113	22	relations	relation	NOUN
crl-14452	113	23	.	.	PUNCT
crl-14452	114	1	uncertainty	uncertainty	NOUN
crl-14452	114	2	is	be	AUX
crl-14452	114	3	also	also	ADV
crl-14452	114	4	thought	think	VERB
crl-14452	114	5	to	to	PART
crl-14452	114	6	have	have	VERB
crl-14452	114	7	an	an	DET
crl-14452	114	8	important	important	ADJ
crl-14452	114	9	influence	influence	NOUN
crl-14452	114	10	upon	upon	SCONJ
crl-14452	114	11	delivery	delivery	NOUN
crl-14452	114	12	of	of	ADP
crl-14452	114	13	services.21	services.21	NOUN
crl-14452	114	14	fundamental	fundamental	ADJ
crl-14452	114	15	differences	difference	NOUN
crl-14452	114	16	exist	exist	VERB
crl-14452	114	17	between	between	ADP
crl-14452	114	18	production	production	NOUN
crl-14452	114	19	processes	process	NOUN
crl-14452	114	20	in	in	ADP
crl-14452	114	21	service	service	NOUN
crl-14452	114	22	and	and	CCONJ
crl-14452	114	23	manufacturing	manufacturing	NOUN
crl-14452	114	24	industries	industry	NOUN
crl-14452	114	25	.	.	PUNCT
crl-14452	115	1	these	these	DET
crl-14452	115	2	important	important	ADJ
crl-14452	115	3	differences	difference	NOUN
crl-14452	115	4	include	include	VERB
crl-14452	115	5	work	work	NOUN
crl-14452	115	6	flow	flow	NOUN
crl-14452	115	7	and	and	CCONJ
crl-14452	115	8	task	task	NOUN
crl-14452	115	9	uncertainties	uncertainty	NOUN
crl-14452	115	10	peculiar	peculiar	ADJ
crl-14452	115	11	to	to	PART
crl-14452	115	12	service	service	NOUN
crl-14452	115	13	operations	operation	NOUN
crl-14452	115	14	.	.	PUNCT
crl-14452	116	1	work	work	NOUN
crl-14452	116	2	flow	flow	NOUN
crl-14452	116	3	uncertainties	uncertainty	NOUN
crl-14452	116	4	are	be	AUX
crl-14452	116	5	created	create	VERB
crl-14452	116	6	by	by	ADP
crl-14452	116	7	unpredictable	unpredictable	ADJ
crl-14452	116	8	client	client	NOUN
crl-14452	116	9	arrival	arrival	NOUN
crl-14452	116	10	,	,	PUNCT
crl-14452	116	11	service	service	NOUN
crl-14452	116	12	,	,	PUNCT
crl-14452	116	13	and	and	CCONJ
crl-14452	116	14	exit	exit	NOUN
crl-14452	116	15	patterns	pattern	NOUN
crl-14452	116	16	.	.	PUNCT
crl-14452	117	1	task	task	NOUN
crl-14452	117	2	uncertainty	uncertainty	NOUN
crl-14452	117	3	occurs	occur	VERB
crl-14452	117	4	when	when	SCONJ
crl-14452	117	5	there	there	PRON
crl-14452	117	6	is	be	VERB
crl-14452	117	7	incomplete	incomplete	ADJ
crl-14452	117	8	knowledge	knowledge	NOUN
crl-14452	117	9	about	about	ADP
crl-14452	117	10	how	how	SCONJ
crl-14452	117	11	to	to	PART
crl-14452	117	12	produce	produce	VERB
crl-14452	117	13	a	a	DET
crl-14452	117	14	desired	desire	VERB
crl-14452	117	15	outcome	outcome	NOUN
crl-14452	117	16	.	.	PUNCT
crl-14452	118	1	because	because	SCONJ
crl-14452	118	2	the	the	DET
crl-14452	118	3	production	production	NOUN
crl-14452	118	4	of	of	ADP
crl-14452	118	5	service	service	NOUN
crl-14452	118	6	outcomes	outcome	NOUN
crl-14452	118	7	depends	depend	VERB
crl-14452	118	8	upon	upon	SCONJ
crl-14452	118	9	interaction	interaction	NOUN
crl-14452	118	10	between	between	ADP
crl-14452	118	11	clients	client	NOUN
crl-14452	118	12	and	and	CCONJ
crl-14452	118	13	service	service	NOUN
crl-14452	118	14	providers	provider	NOUN
crl-14452	118	15	,	,	PUNCT
crl-14452	118	16	workers	worker	NOUN
crl-14452	118	17	can	can	AUX
crl-14452	118	18	not	not	PART
crl-14452	118	19	totally	totally	ADV
crl-14452	118	20	rely	rely	VERB
crl-14452	118	21	upon	upon	SCONJ
crl-14452	118	22	past	past	ADJ
crl-14452	118	23	procedures	procedure	NOUN
crl-14452	118	24	when	when	SCONJ
crl-14452	118	25	providing	provide	VERB
crl-14452	118	26	service	service	NOUN
crl-14452	118	27	to	to	ADP
crl-14452	118	28	individual	individual	ADJ
crl-14452	118	29	clients	client	NOUN
crl-14452	118	30	.	.	PUNCT
crl-14452	119	1	thus	thus	ADV
crl-14452	119	2	,	,	PUNCT
crl-14452	119	3	this	this	DET
crl-14452	119	4	obtrusive	obtrusive	ADJ
crl-14452	119	5	study	study	NOUN
crl-14452	119	6	includes	include	VERB
crl-14452	119	7	five	five	NUM
crl-14452	119	8	uncertainty	uncertainty	NOUN
crl-14452	119	9	measures	measure	NOUN
crl-14452	119	10	for	for	ADP
crl-14452	119	11	each	each	DET
crl-14452	119	12	question	question	NOUN
crl-14452	119	13	.	.	PUNCT
crl-14452	120	1	the	the	DET
crl-14452	120	2	five	five	NUM
crl-14452	120	3	measures	measure	NOUN
crl-14452	120	4	are	be	AUX
crl-14452	120	5	librarian	librarian	ADJ
crl-14452	120	6	ratings	rating	NOUN
crl-14452	120	7	of	of	ADP
crl-14452	120	8	:	:	PUNCT
crl-14452	120	9	(	(	PUNCT
crl-14452	120	10	1	1	X
crl-14452	120	11	)	)	PUNCT
crl-14452	120	12	the	the	DET
crl-14452	120	13	frequency	frequency	NOUN
crl-14452	120	14	of	of	ADP
crl-14452	120	15	use	use	NOUN
crl-14452	120	16	of	of	ADP
crl-14452	120	17	sources	source	NOUN
crl-14452	120	18	used	use	VERB
crl-14452	120	19	to	to	PART
crl-14452	120	20	answer	answer	VERB
crl-14452	120	21	a	a	DET
crl-14452	120	22	question	question	NOUN
crl-14452	120	23	,	,	PUNCT
crl-14452	120	24	(	(	PUNCT
crl-14452	120	25	2	2	X
crl-14452	120	26	)	)	PUNCT
crl-14452	120	27	the	the	DET
crl-14452	120	28	question	question	NOUN
crl-14452	120	29	as	as	ADP
crl-14452	120	30	a	a	DET
crl-14452	120	31	new	new	ADJ
crl-14452	120	32	type	type	NOUN
crl-14452	120	33	of	of	ADP
crl-14452	120	34	problem	problem	NOUN
crl-14452	120	35	,	,	PUNCT
crl-14452	120	36	(	(	PUNCT
crl-14452	120	37	3	3	X
crl-14452	120	38	)	)	PUNCT
crl-14452	120	39	the	the	DET
crl-14452	120	40	similarity	similarity	NOUN
crl-14452	120	41	of	of	ADP
crl-14452	120	42	a	a	DET
crl-14452	120	43	question	question	NOUN
crl-14452	120	44	to	to	ADP
crl-14452	120	45	other	other	ADJ
crl-14452	120	46	questions	question	NOUN
crl-14452	120	47	,	,	PUNCT
crl-14452	120	48	(	(	PUNCT
crl-14452	120	49	4	4	X
crl-14452	120	50	)	)	PUNCT
crl-14452	120	51	familiarity	familiarity	NOUN
crl-14452	120	52	with	with	ADP
crl-14452	120	53	the	the	DET
crl-14452	120	54	subject	subject	NOUN
crl-14452	120	55	of	of	ADP
crl-14452	120	56	the	the	DET
crl-14452	120	57	question	question	NOUN
crl-14452	120	58	,	,	PUNCT
crl-14452	120	59	and	and	CCONJ
crl-14452	120	60	(	(	PUNCT
crl-14452	120	61	5	5	NUM
crl-14452	120	62	)	)	PUNCT
crl-14452	120	63	familiarity	familiarity	NOUN
crl-14452	120	64	with	with	ADP
crl-14452	120	65	the	the	DET
crl-14452	120	66	information	information	NOUN
crl-14452	120	67	source	source	NOUN
crl-14452	120	68	used	use	VERB
crl-14452	120	69	to	to	PART
crl-14452	120	70	answer	answer	VERB
crl-14452	120	71	a	a	DET
crl-14452	120	72	question	question	NOUN
crl-14452	120	73	.	.	PUNCT
crl-14452	121	1	librarian	librarian	ADJ
crl-14452	121	2	ratings	rating	NOUN
crl-14452	121	3	are	be	AUX
crl-14452	121	4	compared	compare	VERB
crl-14452	121	5	for	for	ADP
crl-14452	121	6	factual	factual	ADJ
crl-14452	121	7	,	,	PUNCT
crl-14452	121	8	bibliographic	bibliographic	ADJ
crl-14452	121	9	,	,	PUNCT
crl-14452	121	10	and	and	CCONJ
crl-14452	121	11	subject	subject	ADJ
crl-14452	121	12	/	/	SYM
crl-14452	121	13	instructional	instructional	ADJ
crl-14452	121	14	types	type	NOUN
crl-14452	121	15	of	of	ADP
crl-14452	121	16	queries	query	NOUN
crl-14452	121	17	.	.	PUNCT
crl-14452	122	1	factual	factual	ADJ
crl-14452	122	2	and	and	CCONJ
crl-14452	122	3	bibliographic	bibliographic	ADJ
crl-14452	122	4	citation	citation	NOUN
crl-14452	122	5	questions	question	NOUN
crl-14452	122	6	are	be	AUX
crl-14452	122	7	separated	separate	VERB
crl-14452	122	8	for	for	ADP
crl-14452	122	9	this	this	DET
crl-14452	122	10	analysis	analysis	NOUN
crl-14452	122	11	because	because	SCONJ
crl-14452	122	12	the	the	DET
crl-14452	122	13	majority	majority	NOUN
crl-14452	122	14	of	of	ADP
crl-14452	122	15	questions	question	NOUN
crl-14452	122	16	used	use	VERB
crl-14452	122	17	for	for	ADP
crl-14452	122	18	unobtrusive	unobtrusive	ADJ
crl-14452	122	19	studies	study	NOUN
crl-14452	122	20	appear	appear	VERB
crl-14452	122	21	to	to	ADP
crl-14452	122	22	concern	concern	NOUN
crl-14452	122	23	factual	factual	NOUN
crl-14452	122	24	rather	rather	ADV
crl-14452	122	25	than	than	ADP
crl-14452	122	26	bibliographic	bibliographic	ADJ
crl-14452	122	27	citations	citation	NOUN
crl-14452	122	28	.	.	PUNCT
crl-14452	123	1	thus	thus	ADV
crl-14452	123	2	,	,	PUNCT
crl-14452	123	3	this	this	DET
crl-14452	123	4	study	study	NOUN
crl-14452	123	5	compares	compare	VERB
crl-14452	123	6	mean	mean	VERB
crl-14452	123	7	ratings	rating	NOUN
crl-14452	123	8	of	of	ADP
crl-14452	123	9	task	task	NOUN
crl-14452	123	10	uncertainty	uncertainty	NOUN
crl-14452	123	11	for	for	ADP
crl-14452	123	12	the	the	DET
crl-14452	123	13	factual	factual	ADJ
crl-14452	123	14	,	,	PUNCT
crl-14452	123	15	bibliographic	bibliographic	ADJ
crl-14452	123	16	citation	citation	NOUN
crl-14452	123	17	,	,	PUNCT
crl-14452	123	18	and	and	CCONJ
crl-14452	123	19	subject	subject	ADJ
crl-14452	123	20	/	/	SYM
crl-14452	123	21	instructional	instructional	ADJ
crl-14452	123	22	types	type	NOUN
crl-14452	123	23	of	of	ADP
crl-14452	123	24	questions	question	NOUN
crl-14452	123	25	(	(	PUNCT
crl-14452	123	26	table	table	NOUN
crl-14452	123	27	5	5	NUM
crl-14452	123	28	)	)	PUNCT
crl-14452	123	29	and	and	CCONJ
crl-14452	123	30	also	also	ADV
crl-14452	123	31	compares	compare	VERB
crl-14452	123	32	mean	mean	VERB
crl-14452	123	33	ratings	rating	NOUN
crl-14452	123	34	march	march	PROPN
crl-14452	123	35	1989	1989	NUM
crl-14452	123	36	of	of	ADP
crl-14452	123	37	task	task	NOUN
crl-14452	123	38	uncertainty	uncertainty	NOUN
crl-14452	123	39	for	for	ADP
crl-14452	123	40	factual	factual	NOUN
crl-14452	123	41	versus	versus	ADP
crl-14452	123	42	all	all	DET
crl-14452	123	43	other	other	ADJ
crl-14452	123	44	types	type	NOUN
crl-14452	123	45	of	of	ADP
crl-14452	123	46	questions	question	NOUN
crl-14452	123	47	(	(	PUNCT
crl-14452	123	48	table	table	NOUN
crl-14452	123	49	6	6	NUM
crl-14452	123	50	)	)	PUNCT
crl-14452	123	51	.	.	PUNCT
crl-14452	124	1	means	mean	VERB
crl-14452	124	2	for	for	ADP
crl-14452	124	3	frequency	frequency	NOUN
crl-14452	124	4	of	of	ADP
crl-14452	124	5	use	use	NOUN
crl-14452	124	6	of	of	ADP
crl-14452	124	7	sources	source	NOUN
crl-14452	124	8	are	be	AUX
crl-14452	124	9	significantly	significantly	ADV
crl-14452	124	10	different	different	ADJ
crl-14452	124	11	for	for	ADP
crl-14452	124	12	factual	factual	ADJ
crl-14452	124	13	and	and	CCONJ
crl-14452	124	14	subject	subject	ADJ
crl-14452	124	15	/	/	SYM
crl-14452	124	16	instructional	instructional	ADJ
crl-14452	124	17	questions	question	NOUN
crl-14452	124	18	,	,	PUNCT
crl-14452	124	19	with	with	ADP
crl-14452	124	20	sources	source	NOUN
crl-14452	124	21	for	for	ADP
crl-14452	124	22	factual	factual	ADJ
crl-14452	124	23	queries	query	NOUN
crl-14452	124	24	used	use	VERB
crl-14452	124	25	less	less	ADV
crl-14452	124	26	frequently	frequently	ADV
crl-14452	124	27	(	(	PUNCT
crl-14452	124	28	table	table	NOUN
crl-14452	124	29	5	5	NUM
crl-14452	124	30	)	)	PUNCT
crl-14452	124	31	.	.	PUNCT
crl-14452	125	1	for	for	ADP
crl-14452	125	2	three	three	NUM
crl-14452	125	3	measures	measure	NOUN
crl-14452	125	4	of	of	ADP
crl-14452	125	5	task	task	NOUN
crl-14452	125	6	uncertainty	uncertainty	NOUN
crl-14452	125	7	-	-	PUNCT
crl-14452	125	8	similarity	similarity	NOUN
crl-14452	125	9	of	of	ADP
crl-14452	125	10	questions	question	NOUN
crl-14452	125	11	,	,	PUNCT
crl-14452	125	12	librarian	librarian	ADJ
crl-14452	125	13	subject	subject	NOUN
crl-14452	125	14	familiarity	familiarity	NOUN
crl-14452	125	15	,	,	PUNCT
crl-14452	125	16	and	and	CCONJ
crl-14452	125	17	librarian	librarian	ADJ
crl-14452	125	18	information	information	NOUN
crl-14452	125	19	source	source	NOUN
crl-14452	125	20	familiarity	familiarity	NOUN
crl-14452	125	21	-	-	PUNCT
crl-14452	125	22	means	mean	NOUN
crl-14452	125	23	for	for	ADP
crl-14452	125	24	factual	factual	ADJ
crl-14452	125	25	and	and	CCONJ
crl-14452	125	26	bibliographic	bibliographic	ADJ
crl-14452	125	27	questions	question	NOUN
crl-14452	125	28	are	be	AUX
crl-14452	125	29	significantly	significantly	ADV
crl-14452	125	30	different	different	ADJ
crl-14452	125	31	.	.	PUNCT
crl-14452	126	1	for	for	ADP
crl-14452	126	2	three	three	NUM
crl-14452	126	3	measures	measure	NOUN
crl-14452	126	4	-	-	PUNCT
crl-14452	126	5	frequency	frequency	NOUN
crl-14452	126	6	of	of	ADP
crl-14452	126	7	use	use	NOUN
crl-14452	126	8	of	of	ADP
crl-14452	126	9	sources	source	NOUN
crl-14452	126	10	,	,	PUNCT
crl-14452	126	11	similarity	similarity	NOUN
crl-14452	126	12	of	of	ADP
crl-14452	126	13	questions	question	NOUN
crl-14452	126	14	,	,	PUNCT
crl-14452	126	15	and	and	CCONJ
crl-14452	126	16	librarian	librarian	ADJ
crl-14452	126	17	subject	subject	NOUN
crl-14452	126	18	familiarity	familiarity	NOUN
crl-14452	126	19	-	-	PUNCT
crl-14452	126	20	there	there	PRON
crl-14452	126	21	are	be	VERB
crl-14452	126	22	significant	significant	ADJ
crl-14452	126	23	differences	difference	NOUN
crl-14452	126	24	between	between	ADP
crl-14452	126	25	the	the	DET
crl-14452	126	26	means	mean	NOUN
crl-14452	126	27	for	for	ADP
crl-14452	126	28	factual	factual	ADJ
crl-14452	126	29	and	and	CCONJ
crl-14452	126	30	other	other	ADJ
crl-14452	126	31	types	type	NOUN
crl-14452	126	32	of	of	ADP
crl-14452	126	33	reference	reference	NOUN
crl-14452	126	34	queries	query	NOUN
crl-14452	126	35	(	(	PUNCT
crl-14452	126	36	table	table	NOUN
crl-14452	126	37	6	6	NUM
crl-14452	126	38	)	)	PUNCT
crl-14452	126	39	.	.	PUNCT
crl-14452	127	1	on	on	ADP
crl-14452	127	2	the	the	DET
crl-14452	127	3	average	average	ADJ
crl-14452	127	4	these	these	DET
crl-14452	127	5	librarians	librarians	PROPN
crl-14452	127	6	regard	regard	VERB
crl-14452	127	7	factual	factual	ADJ
crl-14452	127	8	questions	question	NOUN
crl-14452	127	9	as	as	ADV
crl-14452	127	10	somewhat	somewhat	ADV
crl-14452	127	11	less	less	ADV
crl-14452	127	12	routine	routine	ADJ
crl-14452	127	13	,	,	PUNCT
crl-14452	127	14	because	because	SCONJ
crl-14452	127	15	they	they	PRON
crl-14452	127	16	involve	involve	VERB
crl-14452	127	17	the	the	DET
crl-14452	127	18	use	use	NOUN
crl-14452	127	19	of	of	ADP
crl-14452	127	20	somewhat	somewhat	ADV
crl-14452	127	21	less	less	ADV
crl-14452	127	22	frequently	frequently	ADV
crl-14452	127	23	used	use	VERB
crl-14452	127	24	sources	source	NOUN
crl-14452	127	25	and	and	CCONJ
crl-14452	127	26	are	be	AUX
crl-14452	127	27	slightly	slightly	ADV
crl-14452	127	28	less	less	ADV
crl-14452	127	29	similar	similar	ADJ
crl-14452	127	30	to	to	ADP
crl-14452	127	31	other	other	ADJ
crl-14452	127	32	types	type	NOUN
crl-14452	127	33	of	of	ADP
crl-14452	127	34	questions	question	NOUN
crl-14452	127	35	.	.	PUNCT
crl-14452	128	1	librarians	librarian	NOUN
crl-14452	128	2	also	also	ADV
crl-14452	128	3	report	report	VERB
crl-14452	128	4	somewhat	somewhat	ADV
crl-14452	128	5	less	less	ADV
crl-14452	128	6	subject	subject	ADJ
crl-14452	128	7	familiarity	familiarity	NOUN
crl-14452	128	8	when	when	SCONJ
crl-14452	128	9	responding	respond	VERB
crl-14452	128	10	to	to	ADP
crl-14452	128	11	the	the	DET
crl-14452	128	12	factual	factual	ADJ
crl-14452	128	13	queries	query	NOUN
crl-14452	128	14	included	include	VERB
crl-14452	128	15	in	in	ADP
crl-14452	128	16	this	this	DET
crl-14452	128	17	sample	sample	NOUN
crl-14452	128	18	.	.	PUNCT
crl-14452	129	1	u	u	PROPN
crl-14452	129	2	librarians	librarians	PROPN
crl-14452	129	3	judge	judge	VERB
crl-14452	129	4	factual	factual	ADJ
crl-14452	129	5	questions	question	NOUN
crl-14452	129	6	to	to	PART
crl-14452	129	7	be	be	AUX
crl-14452	129	8	more	more	ADV
crl-14452	129	9	difficult	difficult	ADJ
crl-14452	129	10	because	because	SCONJ
crl-14452	129	11	answering	answer	VERB
crl-14452	129	12	these	these	DET
crl-14452	129	13	questions	question	NOUN
crl-14452	129	14	involves	involve	VERB
crl-14452	129	15	the	the	DET
crl-14452	129	16	use	use	NOUN
crl-14452	129	17	of	of	ADP
crl-14452	129	18	less	less	ADV
crl-14452	129	19	familiar	familiar	ADJ
crl-14452	129	20	,	,	PUNCT
crl-14452	129	21	less	less	ADV
crl-14452	129	22	frequently	frequently	ADV
crl-14452	129	23	used	use	VERB
crl-14452	129	24	sources	source	NOUN
crl-14452	129	25	.	.	PUNCT
crl-14452	129	26	"	"	PUNCT
crl-14452	130	1	mean	mean	VERB
crl-14452	130	2	ratings	rating	NOUN
crl-14452	130	3	of	of	ADP
crl-14452	130	4	the	the	DET
crl-14452	130	5	task	task	NOUN
crl-14452	130	6	uncertainty	uncertainty	NOUN
crl-14452	130	7	involved	involve	VERB
crl-14452	130	8	with	with	ADP
crl-14452	130	9	factual	factual	ADJ
crl-14452	130	10	queries	query	NOUN
crl-14452	130	11	indicate	indicate	VERB
crl-14452	130	12	that	that	SCONJ
crl-14452	130	13	on	on	ADP
crl-14452	130	14	the	the	DET
crl-14452	130	15	average	average	ADJ
crl-14452	130	16	librarians	librarian	NOUN
crl-14452	130	17	in	in	ADP
crl-14452	130	18	this	this	DET
crl-14452	130	19	study	study	NOUN
crl-14452	130	20	view	view	VERB
crl-14452	130	21	the	the	DET
crl-14452	130	22	uncertainty	uncertainty	NOUN
crl-14452	130	23	in	in	ADP
crl-14452	130	24	the	the	DET
crl-14452	130	25	task	task	NOUN
crl-14452	130	26	of	of	ADP
crl-14452	130	27	answering	answer	VERB
crl-14452	130	28	factual	factual	ADJ
crl-14452	130	29	queries	query	NOUN
crl-14452	130	30	as	as	ADV
crl-14452	130	31	somewhat	somewhat	ADV
crl-14452	130	32	greater	great	ADJ
crl-14452	130	33	than	than	ADP
crl-14452	130	34	the	the	DET
crl-14452	130	35	uncertainty	uncertainty	NOUN
crl-14452	130	36	involved	involve	VERB
crl-14452	130	37	in	in	ADP
crl-14452	130	38	answering	answer	VERB
crl-14452	130	39	other	other	ADJ
crl-14452	130	40	queries	query	NOUN
crl-14452	130	41	.	.	PUNCT
crl-14452	131	1	therefore	therefore	ADV
crl-14452	131	2	,	,	PUNCT
crl-14452	131	3	findings	finding	NOUN
crl-14452	131	4	in	in	ADP
crl-14452	131	5	this	this	DET
crl-14452	131	6	study	study	NOUN
crl-14452	131	7	suggest	suggest	VERB
crl-14452	131	8	that	that	SCONJ
crl-14452	131	9	librarians	librarians	PROPN
crl-14452	131	10	judge	judge	VERB
crl-14452	131	11	factual	factual	ADJ
crl-14452	131	12	questions	question	NOUN
crl-14452	131	13	to	to	PART
crl-14452	131	14	be	be	AUX
crl-14452	131	15	more	more	ADV
crl-14452	131	16	difficult	difficult	ADJ
crl-14452	131	17	because	because	SCONJ
crl-14452	131	18	answering	answer	VERB
crl-14452	131	19	these	these	DET
crl-14452	131	20	questions	question	NOUN
crl-14452	131	21	involves	involve	VERB
crl-14452	131	22	the	the	DET
crl-14452	131	23	use	use	NOUN
crl-14452	131	24	of	of	ADP
crl-14452	131	25	less	less	ADV
crl-14452	131	26	familiar	familiar	ADJ
crl-14452	131	27	,	,	PUNCT
crl-14452	131	28	less	less	ADV
crl-14452	131	29	frequently	frequently	ADV
crl-14452	131	30	used	use	VERB
crl-14452	131	31	sources	source	NOUN
crl-14452	131	32	.	.	PUNCT
crl-14452	132	1	represents	represent	VERB
crl-14452	132	2	real	real	ADJ
crl-14452	132	3	-	-	PUNCT
crl-14452	132	4	life	life	NOUN
crl-14452	132	5	patrons	patron	NOUN
crl-14452	132	6	hernon	hernon	NOUN
crl-14452	132	7	and	and	CCONJ
crl-14452	132	8	mcclure	mcclure	NOUN
crl-14452	132	9	argue	argue	VERB
crl-14452	132	10	that	that	SCONJ
crl-14452	132	11	increased	increase	VERB
crl-14452	132	12	use	use	NOUN
crl-14452	132	13	of	of	ADP
crl-14452	132	14	unobtrusive	unobtrusive	ADJ
crl-14452	132	15	testing	testing	NOUN
crl-14452	132	16	of	of	ADP
crl-14452	132	17	referunobtrusive	referunobtrusive	ADJ
crl-14452	132	18	studies	study	NOUN
crl-14452	132	19	187	187	NUM
crl-14452	132	20	tables	table	NOUN
crl-14452	132	21	mean	mean	VERB
crl-14452	132	22	ratings	rating	NOUN
crl-14452	132	23	of	of	ADP
crl-14452	132	24	task	task	NOUN
crl-14452	132	25	uncertainty	uncertainty	NOUN
crl-14452	132	26	for	for	ADP
crl-14452	132	27	facfual	facfual	NOUN
crl-14452	132	28	,	,	PUNCT
crl-14452	132	29	bffiliograpidc	bffiliograpidc	VERB
crl-14452	132	30	,	,	PUNCT
crl-14452	132	31	and	and	CCONJ
crl-14452	132	32	subject	subject	ADJ
crl-14452	132	33	/	/	SYM
crl-14452	132	34	instructional	instructional	ADJ
crl-14452	132	35	questions	question	NOUN
crl-14452	132	36	(	(	PUNCT
crl-14452	132	37	rating	rating	NOUN
crl-14452	132	38	scale	scale	NOUN
crl-14452	132	39	:	:	PUNCT
crl-14452	132	40	1	1	NUM
crl-14452	132	41	=	=	SYM
crl-14452	132	42	very	very	ADV
crl-14452	132	43	great	great	ADJ
crl-14452	132	44	or	or	CCONJ
crl-14452	132	45	completely	completely	ADV
crl-14452	132	46	;	;	PUNCT
crl-14452	132	47	7	7	NUM
crl-14452	132	48	=	=	NUM
crl-14452	132	49	very	very	ADV
crl-14452	132	50	little	little	ADV
crl-14452	132	51	,	,	PUNCT
crl-14452	132	52	very	very	ADV
crl-14452	132	53	seldom	seldom	ADV
crl-14452	132	54	or	or	CCONJ
crl-14452	132	55	not	not	PART
crl-14452	132	56	at	at	ADV
crl-14452	132	57	all	all	ADV
crl-14452	132	58	)	)	PUNCT
crl-14452	132	59	task	task	NOUN
crl-14452	132	60	uncertain	uncertain	ADJ
crl-14452	132	61	!	!	PUNCT
crl-14452	132	62	!	!	PUNCT
crl-14452	133	1	frequency	frequency	NOUN
crl-14452	133	2	of	of	ADP
crl-14452	133	3	use	use	NOUN
crl-14452	133	4	of	of	ADP
crl-14452	133	5	sources	source	NOUN
crl-14452	133	6	new	new	ADJ
crl-14452	133	7	type	type	NOUN
crl-14452	133	8	of	of	ADP
crl-14452	133	9	problem	problem	NOUN
crl-14452	133	10	similanty	similanty	PROPN
crl-14452	133	11	of	of	ADP
crl-14452	133	12	questions	question	NOUN
crl-14452	133	13	librarian	librarian	ADJ
crl-14452	133	14	subject	subject	NOUN
crl-14452	133	15	familiarity	familiarity	NOUN
crl-14452	133	16	librarian	librarian	ADJ
crl-14452	133	17	information	information	NOUN
crl-14452	133	18	source	source	NOUN
crl-14452	133	19	familiari!y	familiari!y	PROPN
crl-14452	133	20	*	*	PUNCT
crl-14452	133	21	p<.os	p<.os	NOUN
crl-14452	133	22	tp<.ol	tp<.ol	NOUN
crl-14452	133	23	fact	fact	NOUN
crl-14452	133	24	.	.	PUNCT
crl-14452	134	1	bibl	bibl	PROPN
crl-14452	134	2	.	.	PUNCT
crl-14452	135	1	2.7c	2.7c	NUM
crl-14452	135	2	?	?	NUM
crl-14452	135	3	2.07	2.07	NUM
crl-14452	135	4	6.00	6.00	NUM
crl-14452	135	5	6.04	6.04	NUM
crl-14452	135	6	3.38b	3.38b	NUM
crl-14452	135	7	2.15b	2.15b	NUM
crl-14452	135	8	3.59b	3.59b	NUM
crl-14452	135	9	2.48b	2.48b	NOUN
crl-14452	135	10	2.5~	2.5~	NUM
crl-14452	135	11	1.5~	1.5~	NUM
crl-14452	135	12	subject/	subject/	NUM
crl-14452	135	13	instruct	instruct	NOUN
crl-14452	135	14	.	.	PUNCT
crl-14452	136	1	df	df	PROPN
crl-14452	136	2	f	f	PROPN
crl-14452	136	3	2.038	2.038	NUM
crl-14452	136	4	2,249	2,249	NUM
crl-14452	136	5	3.34	3.34	NUM
crl-14452	136	6	*	*	NUM
crl-14452	136	7	5.73	5.73	NUM
crl-14452	136	8	2,252	2,252	NUM
crl-14452	137	1	.40	.40	NUM
crl-14452	137	2	2.69	2.69	NUM
crl-14452	137	3	2,253	2,253	NUM
crl-14452	137	4	5.20	5.20	NUM
crl-14452	137	5	+	+	NUM
crl-14452	137	6	2.%	2.%	NUM
crl-14452	137	7	2,253	2,253	NUM
crl-14452	137	8	3.52	3.52	NUM
crl-14452	137	9	*	*	NUM
crl-14452	137	10	2.25c	2.25c	NUM
crl-14452	137	11	2,253	2,253	NUM
crl-14452	137	12	5.53	5.53	NUM
crl-14452	137	13	+	+	NUM
crl-14452	137	14	8	8	NUM
crl-14452	137	15	means	mean	NOUN
crl-14452	137	16	for	for	ADP
crl-14452	137	17	factual	factual	ADJ
crl-14452	137	18	and	and	CCONJ
crl-14452	137	19	subject	subject	ADJ
crl-14452	137	20	/	/	SYM
crl-14452	137	21	instructional	instructional	ADJ
crl-14452	137	22	queries	query	NOUN
crl-14452	137	23	are	be	AUX
crl-14452	137	24	significantly	significantly	ADV
crl-14452	137	25	different	different	ADJ
crl-14452	137	26	at	at	ADP
crl-14452	137	27	the	the	DET
crl-14452	137	28	.os	.os	PUNCT
crl-14452	137	29	level	level	NOUN
crl-14452	137	30	(	(	PUNCT
crl-14452	137	31	scheffe	scheffe	ADJ
crl-14452	137	32	test	test	NOUN
crl-14452	137	33	)	)	PUNCT
crl-14452	137	34	.	.	PUNCT
crl-14452	138	1	~eans	~ean	NOUN
crl-14452	138	2	for	for	ADP
crl-14452	138	3	factual	factual	ADJ
crl-14452	138	4	and	and	CCONJ
crl-14452	138	5	bibliographic	bibliographic	ADJ
crl-14452	138	6	queries	query	NOUN
crl-14452	138	7	are	be	AUX
crl-14452	138	8	significantly	significantly	ADV
crl-14452	138	9	different	different	ADJ
crl-14452	138	10	at	at	ADP
crl-14452	138	11	the	the	DET
crl-14452	138	12	.os	.os	PUNCT
crl-14452	138	13	level	level	NOUN
crl-14452	138	14	(	(	PUNCT
crl-14452	138	15	scheffe	scheffe	ADJ
crl-14452	138	16	test	test	NOUN
crl-14452	138	17	)	)	PUNCT
crl-14452	138	18	.	.	PUNCT
crl-14452	139	1	~eans	~ean	NOUN
crl-14452	139	2	for	for	ADP
crl-14452	139	3	factual	factual	ADJ
crl-14452	139	4	and	and	CCONJ
crl-14452	139	5	subject	subject	ADJ
crl-14452	139	6	/	/	SYM
crl-14452	139	7	instructional	instructional	ADJ
crl-14452	139	8	queries	query	NOUN
crl-14452	139	9	are	be	AUX
crl-14452	139	10	significantly	significantly	ADV
crl-14452	139	11	different	different	ADJ
crl-14452	139	12	from	from	ADP
crl-14452	139	13	bibliographic	bibliographic	ADJ
crl-14452	139	14	queries	query	NOUN
crl-14452	139	15	(	(	PUNCT
crl-14452	139	16	scheffe	scheffe	ADJ
crl-14452	139	17	test	test	NOUN
crl-14452	139	18	)	)	PUNCT
crl-14452	139	19	.	.	PUNCT
crl-14452	140	1	table6	table6	NOUN
crl-14452	140	2	mean	mean	VERB
crl-14452	140	3	ratings	rating	NOUN
crl-14452	140	4	of	of	ADP
crl-14452	140	5	task	task	NOUN
crl-14452	140	6	uncertainty	uncertainty	NOUN
crl-14452	140	7	for	for	ADP
crl-14452	140	8	facfual	facfual	NOUN
crl-14452	140	9	versus	versus	ADP
crl-14452	140	10	other	other	ADJ
crl-14452	140	11	types	type	NOUN
crl-14452	140	12	of	of	ADP
crl-14452	140	13	questions	question	NOUN
crl-14452	140	14	(	(	PUNCT
crl-14452	140	15	rating	rating	NOUN
crl-14452	140	16	scale	scale	NOUN
crl-14452	140	17	:	:	PUNCT
crl-14452	140	18	1	1	NUM
crl-14452	140	19	=	=	SYM
crl-14452	140	20	very	very	ADV
crl-14452	140	21	great	great	ADJ
crl-14452	140	22	or	or	CCONJ
crl-14452	140	23	completely	completely	ADV
crl-14452	140	24	;	;	PUNCT
crl-14452	140	25	7	7	NUM
crl-14452	140	26	=	=	NUM
crl-14452	140	27	very	very	ADV
crl-14452	140	28	little	little	ADV
crl-14452	140	29	,	,	PUNCT
crl-14452	140	30	very	very	ADV
crl-14452	140	31	seldom	seldom	ADV
crl-14452	140	32	or	or	CCONJ
crl-14452	140	33	not	not	PART
crl-14452	140	34	at	at	ADV
crl-14452	140	35	all	all	ADV
crl-14452	140	36	)	)	PUNCT
crl-14452	140	37	task	task	NOUN
crl-14452	140	38	uncertainty	uncertainty	NOUN
crl-14452	140	39	frequency	frequency	NOUN
crl-14452	140	40	of	of	ADP
crl-14452	140	41	use	use	NOUN
crl-14452	140	42	of	of	ADP
crl-14452	140	43	sources	source	NOUN
crl-14452	140	44	new	new	ADJ
crl-14452	140	45	type	type	NOUN
crl-14452	140	46	of	of	ADP
crl-14452	140	47	problem	problem	NOUN
crl-14452	140	48	similanty	similanty	PROPN
crl-14452	140	49	of	of	ADP
crl-14452	140	50	questions	question	NOUN
crl-14452	140	51	librarian	librarian	ADJ
crl-14452	140	52	subject	subject	NOUN
crl-14452	140	53	familiarity	familiarity	NOUN
crl-14452	140	54	librarian	librarian	ADJ
crl-14452	140	55	information	information	NOUN
crl-14452	140	56	source	source	NOUN
crl-14452	140	57	familiari!y	familiari!y	PROPN
crl-14452	140	58	*	*	PUNCT
crl-14452	141	1	p	p	NOUN
crl-14452	141	2	<	<	X
crl-14452	141	3	.os	.os	X
crl-14452	142	1	ence	ence	NOUN
crl-14452	142	2	services	service	NOUN
crl-14452	142	3	is	be	AUX
crl-14452	142	4	necessary	necessary	ADJ
crl-14452	142	5	because	because	SCONJ
crl-14452	142	6	it	it	PRON
crl-14452	142	7	provides	provide	VERB
crl-14452	142	8	an	an	DET
crl-14452	142	9	excellent	excellent	ADJ
crl-14452	142	10	means	mean	NOUN
crl-14452	142	11	to	to	PART
crl-14452	142	12	see	see	VERB
crl-14452	142	13	the	the	DET
crl-14452	142	14	library	library	NOUN
crl-14452	142	15	and	and	CCONJ
crl-14452	142	16	its	its	PRON
crl-14452	142	17	services	service	NOUN
crl-14452	142	18	from	from	ADP
crl-14452	142	19	the	the	DET
crl-14452	142	20	viewpoint	viewpoint	NOUN
crl-14452	142	21	of	of	ADP
crl-14452	142	22	the	the	DET
crl-14452	142	23	patron	patron	NOUN
crl-14452	142	24	.	.	PUNCT
crl-14452	143	1	22	22	NUM
crl-14452	143	2	however	however	ADV
crl-14452	143	3	,	,	PUNCT
crl-14452	143	4	unobtrusive	unobtrusive	ADJ
crl-14452	143	5	testing	testing	NOUN
crl-14452	143	6	takes	take	VERB
crl-14452	143	7	the	the	DET
crl-14452	143	8	view	view	NOUN
crl-14452	143	9	that	that	SCONJ
crl-14452	143	10	information	information	NOUN
crl-14452	143	11	is	be	AUX
crl-14452	143	12	a	a	DET
crl-14452	143	13	commodity	commodity	NOUN
crl-14452	143	14	.	.	PUNCT
crl-14452	144	1	catherine	catherine	PROPN
crl-14452	144	2	sheldrick	sheldrick	PROPN
crl-14452	144	3	ross	ross	PROPN
crl-14452	144	4	notes	note	VERB
crl-14452	144	5	that	that	SCONJ
crl-14452	144	6	if	if	SCONJ
crl-14452	144	7	we	we	PRON
crl-14452	144	8	think	think	VERB
crl-14452	144	9	of	of	ADP
crl-14452	144	10	information	information	NOUN
crl-14452	144	11	as	as	ADP
crl-14452	144	12	a	a	DET
crl-14452	144	13	commodity	commodity	NOUN
crl-14452	144	14	,	,	PUNCT
crl-14452	144	15	as	as	SCONJ
crl-14452	144	16	existing	exist	VERB
crl-14452	144	17	apart	apart	ADV
crl-14452	144	18	from	from	ADP
crl-14452	144	19	people	people	NOUN
crl-14452	144	20	or	or	CCONJ
crl-14452	144	21	their	their	PRON
crl-14452	144	22	contexts	context	NOUN
crl-14452	144	23	,	,	PUNCT
crl-14452	144	24	then	then	ADV
crl-14452	144	25	questions	question	NOUN
crl-14452	144	26	and	and	CCONJ
crl-14452	144	27	answers	answer	NOUN
crl-14452	144	28	can	can	AUX
crl-14452	144	29	be	be	AUX
crl-14452	144	30	held	hold	VERB
crl-14452	144	31	to	to	PART
crl-14452	144	32	exist	exist	VERB
crl-14452	144	33	independently	independently	ADV
crl-14452	144	34	.	.	PUNCT
crl-14452	145	1	23	23	NUM
crl-14452	145	2	library	library	NOUN
crl-14452	145	3	schools	school	NOUN
crl-14452	145	4	have	have	AUX
crl-14452	145	5	typically	typically	ADV
crl-14452	145	6	taught	teach	VERB
crl-14452	145	7	and	and	CCONJ
crl-14452	145	8	evaluated	evaluate	VERB
crl-14452	145	9	basic	basic	ADJ
crl-14452	145	10	reference	reference	NOUN
crl-14452	145	11	courses	course	NOUN
crl-14452	145	12	this	this	DET
crl-14452	145	13	way	way	NOUN
crl-14452	145	14	.	.	PUNCT
crl-14452	146	1	they	they	PRON
crl-14452	146	2	give	give	VERB
crl-14452	146	3	students	student	NOUN
crl-14452	146	4	questions	question	NOUN
crl-14452	146	5	to	to	PART
crl-14452	146	6	answer	answer	VERB
crl-14452	146	7	.	.	PUNCT
crl-14452	147	1	this	this	DET
crl-14452	147	2	approach	approach	NOUN
crl-14452	147	3	strengthens	strengthen	VERB
crl-14452	147	4	the	the	DET
crl-14452	147	5	tendency	tendency	NOUN
crl-14452	147	6	of	of	ADP
crl-14452	147	7	these	these	DET
crl-14452	147	8	future	future	NOUN
crl-14452	147	9	librarians	librarian	VERB
crl-14452	147	10	to	to	PART
crl-14452	147	11	conceptualize	conceptualize	VERB
crl-14452	147	12	information	information	NOUN
crl-14452	147	13	as	as	ADP
crl-14452	147	14	a	a	DET
crl-14452	147	15	commodity	commodity	NOUN
crl-14452	147	16	with	with	ADP
crl-14452	147	17	no	no	DET
crl-14452	147	18	reference	reference	NOUN
crl-14452	147	19	to	to	ADP
crl-14452	147	20	its	its	PRON
crl-14452	147	21	context	context	NOUN
crl-14452	147	22	in	in	ADP
crl-14452	147	23	the	the	DET
crl-14452	147	24	life	life	NOUN
crl-14452	147	25	of	of	ADP
crl-14452	147	26	the	the	DET
crl-14452	147	27	inquirer	inquirer	NOUN
crl-14452	147	28	.	.	PUNCT
crl-14452	148	1	in	in	ADP
crl-14452	148	2	reality	reality	NOUN
crl-14452	148	3	people	people	NOUN
crl-14452	148	4	ask	ask	VERB
crl-14452	148	5	questions	question	NOUN
crl-14452	148	6	to	to	PART
crl-14452	148	7	fill	fill	VERB
crl-14452	148	8	gaps	gap	NOUN
crl-14452	148	9	in	in	ADP
crl-14452	148	10	their	their	PRON
crl-14452	148	11	understanding	understanding	NOUN
crl-14452	148	12	so	so	SCONJ
crl-14452	148	13	that	that	SCONJ
crl-14452	148	14	they	they	PRON
crl-14452	148	15	can	can	AUX
crl-14452	148	16	use	use	VERB
crl-14452	148	17	the	the	DET
crl-14452	148	18	information	information	NOUN
crl-14452	148	19	as	as	ADP
crl-14452	148	20	a	a	DET
crl-14452	148	21	means	means	NOUN
crl-14452	148	22	to	to	ADP
crl-14452	148	23	an	an	DET
crl-14452	148	24	end	end	NOUN
crl-14452	148	25	.	.	PUNCT
crl-14452	149	1	users	user	NOUN
crl-14452	149	2	are	be	AUX
crl-14452	149	3	helped	help	VERB
crl-14452	149	4	to	to	ADP
crl-14452	149	5	the	the	DET
crl-14452	149	6	extent	extent	NOUN
crl-14452	149	7	that	that	SCONJ
crl-14452	149	8	the	the	DET
crl-14452	149	9	answers	answer	NOUN
crl-14452	149	10	to	to	ADP
crl-14452	149	11	their	their	PRON
crl-14452	149	12	questions	question	NOUN
crl-14452	149	13	help	help	VERB
crl-14452	149	14	them	they	PRON
crl-14452	149	15	type	type	NOUN
crl-14452	149	16	of	of	ADP
crl-14452	149	17	question	question	NOUN
crl-14452	149	18	factual	factual	NOUN
crl-14452	149	19	all	all	DET
crl-14452	149	20	others	other	NOUN
crl-14452	149	21	df	df	VERB
crl-14452	149	22	f	f	PROPN
crl-14452	149	23	2.79	2.79	NUM
crl-14452	149	24	2.04	2.04	NUM
crl-14452	149	25	1,250	1,250	NUM
crl-14452	149	26	6.67	6.67	NUM
crl-14452	149	27	*	*	NUM
crl-14452	149	28	6.00	6.00	NUM
crl-14452	149	29	5.79	5.79	NUM
crl-14452	149	30	1,253	1,253	NUM
crl-14452	149	31	.44	.44	NUM
crl-14452	149	32	3.38	3.38	NUM
crl-14452	149	33	2.58	2.58	NUM
crl-14452	149	34	1,254	1,254	NUM
crl-14452	149	35	6.22	6.22	NUM
crl-14452	149	36	*	*	SYM
crl-14452	149	37	3.59	3.59	NUM
crl-14452	149	38	2.86	2.86	NUM
crl-14452	149	39	1,254	1,254	NUM
crl-14452	149	40	4.27	4.27	NUM
crl-14452	149	41	*	*	NUM
crl-14452	149	42	2.59	2.59	NUM
crl-14452	149	43	2.11	2.11	NUM
crl-14452	149	44	1,254	1,254	NUM
crl-14452	149	45	2.83	2.83	NUM
crl-14452	149	46	accomplish	accomplish	ADJ
crl-14452	149	47	something	something	PRON
crl-14452	149	48	.	.	PUNCT
crl-14452	150	1	librarians	librarian	NOUN
crl-14452	150	2	who	who	PRON
crl-14452	150	3	answer	answer	VERB
crl-14452	150	4	questions	question	NOUN
crl-14452	150	5	without	without	ADP
crl-14452	150	6	knowing	know	VERB
crl-14452	150	7	anything	anything	PRON
crl-14452	150	8	about	about	ADP
crl-14452	150	9	the	the	DET
crl-14452	150	10	context	context	NOUN
crl-14452	150	11	may	may	AUX
crl-14452	150	12	provide	provide	VERB
crl-14452	150	13	an	an	DET
crl-14452	150	14	answer	answer	NOUN
crl-14452	150	15	that	that	PRON
crl-14452	150	16	is	be	AUX
crl-14452	150	17	technically	technically	ADV
crl-14452	150	18	correct	correct	ADJ
crl-14452	150	19	but	but	CCONJ
crl-14452	150	20	is	be	AUX
crl-14452	150	21	otherwise	otherwise	ADV
crl-14452	150	22	unhelpful	unhelpful	ADJ
crl-14452	150	23	in	in	ADP
crl-14452	150	24	filling	fill	VERB
crl-14452	150	25	the	the	DET
crl-14452	150	26	user	user	NOUN
crl-14452	150	27	's	's	PART
crl-14452	150	28	need	need	NOUN
crl-14452	150	29	.	.	PUNCT
crl-14452	151	1	24	24	NUM
crl-14452	151	2	fred	fre	VERB
crl-14452	151	3	oser	oser	NOUN
crl-14452	151	4	summarizes	summarize	VERB
crl-14452	151	5	trends	trend	NOUN
crl-14452	151	6	on	on	ADP
crl-14452	151	7	the	the	DET
crl-14452	151	8	basis	basis	NOUN
crl-14452	151	9	of	of	ADP
crl-14452	151	10	a	a	DET
crl-14452	151	11	survey	survey	NOUN
crl-14452	151	12	of	of	ADP
crl-14452	151	13	the	the	DET
crl-14452	151	14	literature	literature	NOUN
crl-14452	151	15	and	and	CCONJ
crl-14452	151	16	concludes	conclude	VERB
crl-14452	151	17	that	that	SCONJ
crl-14452	151	18	there	there	PRON
crl-14452	151	19	is	be	VERB
crl-14452	151	20	a	a	DET
crl-14452	151	21	large	large	ADJ
crl-14452	151	22	area	area	NOUN
crl-14452	151	23	of	of	ADP
crl-14452	151	24	situational	situational	ADJ
crl-14452	151	25	content	content	NOUN
crl-14452	151	26	that	that	PRON
crl-14452	151	27	can	can	AUX
crl-14452	151	28	be	be	AUX
crl-14452	151	29	of	of	ADP
crl-14452	151	30	great	great	ADJ
crl-14452	151	31	use	use	NOUN
crl-14452	151	32	to	to	ADP
crl-14452	151	33	the	the	DET
crl-14452	151	34	librarian	librarian	NOUN
crl-14452	151	35	in	in	ADP
crl-14452	151	36	conducting	conduct	VERB
crl-14452	151	37	an	an	DET
crl-14452	151	38	efficient	efficient	ADJ
crl-14452	151	39	and	and	CCONJ
crl-14452	151	40	rapid	rapid	ADJ
crl-14452	151	41	interview	interview	NOUN
crl-14452	151	42	.	.	PUNCT
crl-14452	152	1	the	the	DET
crl-14452	152	2	type	type	NOUN
crl-14452	152	3	of	of	ADP
crl-14452	152	4	library	library	NOUN
crl-14452	152	5	in	in	ADP
crl-14452	152	6	which	which	PRON
crl-14452	152	7	one	one	NOUN
crl-14452	152	8	is	be	AUX
crl-14452	152	9	working	work	VERB
crl-14452	152	10	can	can	AUX
crl-14452	152	11	lead	lead	VERB
crl-14452	152	12	to	to	ADP
crl-14452	152	13	highly	highly	ADV
crl-14452	152	14	predictable	predictable	ADJ
crl-14452	152	15	expectations	expectation	NOUN
crl-14452	152	16	toward	toward	ADP
crl-14452	152	17	purpose	purpose	NOUN
crl-14452	152	18	,	,	PUNCT
crl-14452	152	19	scope	scope	NOUN
crl-14452	152	20	,	,	PUNCT
crl-14452	152	21	and	and	CCONJ
crl-14452	152	22	level	level	NOUN
crl-14452	152	23	of	of	ADP
crl-14452	152	24	reference	reference	NOUN
crl-14452	152	25	queries	query	NOUN
crl-14452	152	26	.	.	PUNCT
crl-14452	153	1	25	25	NUM
crl-14452	153	2	helen	helen	PROPN
crl-14452	153	3	gothberg	gothberg	PROPN
crl-14452	153	4	also	also	ADV
crl-14452	153	5	notes	note	VERB
crl-14452	153	6	the	the	DET
crl-14452	153	7	variability	variability	NOUN
crl-14452	153	8	in	in	ADP
crl-14452	153	9	levels	level	NOUN
crl-14452	153	10	of	of	ADP
crl-14452	153	11	service	service	NOUN
crl-14452	153	12	,	,	PUNCT
crl-14452	153	13	which	which	PRON
crl-14452	153	14	are	be	AUX
crl-14452	153	15	based	base	VERB
crl-14452	153	16	to	to	ADP
crl-14452	153	17	a	a	DET
crl-14452	153	18	considerable	considerable	ADJ
crl-14452	153	19	extent	extent	NOUN
crl-14452	153	20	on	on	ADP
crl-14452	153	21	the	the	DET
crl-14452	153	22	type	type	NOUN
crl-14452	153	23	of	of	ADP
crl-14452	153	24	library	library	NOUN
crl-14452	153	25	.	.	PUNCT
crl-14452	154	1	for	for	ADP
crl-14452	154	2	example	example	NOUN
crl-14452	154	3	,	,	PUNCT
crl-14452	154	4	a	a	DET
crl-14452	154	5	special	special	ADJ
crl-14452	154	6	library	library	NOUN
crl-14452	154	7	with	with	ADP
crl-14452	154	8	its	its	PRON
crl-14452	154	9	limited	limited	ADJ
crl-14452	154	10	clientele	clientele	NOUN
crl-14452	154	11	may	may	AUX
crl-14452	154	12	find	find	VERB
crl-14452	154	13	it	it	PRON
crl-14452	154	14	most	most	ADV
crl-14452	154	15	expedient	expedient	ADJ
crl-14452	154	16	to	to	PART
crl-14452	154	17	provide	provide	VERB
crl-14452	154	18	the	the	DET
crl-14452	154	19	answer	answer	NOUN
crl-14452	154	20	.	.	PUNCT
crl-14452	155	1	on	on	ADP
crl-14452	155	2	the	the	DET
crl-14452	155	3	other	other	ADJ
crl-14452	155	4	hand	hand	NOUN
crl-14452	155	5	,	,	PUNCT
crl-14452	155	6	libraries	library	NOUN
crl-14452	155	7	located	locate	VERB
crl-14452	155	8	in	in	ADP
crl-14452	155	9	educational	educational	ADJ
crl-14452	155	10	institutions	institution	NOUN
crl-14452	155	11	place	place	VERB
crl-14452	155	12	a	a	DET
crl-14452	155	13	greater	great	ADJ
crl-14452	155	14	emphasis	emphasis	NOUN
crl-14452	155	15	on	on	ADP
crl-14452	155	16	educating	educate	VERB
crl-14452	155	17	the	the	DET
crl-14452	155	18	188	188	NUM
crl-14452	155	19	college	college	PROPN
crl-14452	155	20	&	&	CCONJ
crl-14452	155	21	research	research	PROPN
crl-14452	155	22	libraries	librarie	VERB
crl-14452	155	23	user	user	NOUN
crl-14452	155	24	to	to	PART
crl-14452	155	25	answer	answer	VERB
crl-14452	155	26	his	his	PRON
crl-14452	155	27	/	/	SYM
crl-14452	155	28	her	her	PRON
crl-14452	155	29	own	own	ADJ
crl-14452	155	30	questions	question	NOUN
crl-14452	155	31	at	at	ADP
crl-14452	155	32	the	the	DET
crl-14452	155	33	basic	basic	ADJ
crl-14452	155	34	level	level	NOUN
crl-14452	155	35	of	of	ADP
crl-14452	155	36	information	information	NOUN
crl-14452	155	37	need	need	NOUN
crl-14452	155	38	;	;	PUNCT
crl-14452	155	39	yet	yet	CCONJ
crl-14452	155	40	there	there	PRON
crl-14452	155	41	need	need	AUX
crl-14452	155	42	be	be	AUX
crl-14452	155	43	nothing	nothing	PRON
crl-14452	155	44	minimal	minimal	ADJ
crl-14452	155	45	about	about	ADP
crl-14452	155	46	the	the	DET
crl-14452	155	47	type	type	NOUN
crl-14452	155	48	of	of	ADP
crl-14452	155	49	instruction	instruction	NOUN
crl-14452	155	50	provided	provide	VERB
crl-14452	155	51	.	.	PUNCT
crl-14452	156	1	26	26	NUM
crl-14452	156	2	in	in	ADP
crl-14452	156	3	this	this	DET
crl-14452	156	4	study	study	NOUN
crl-14452	156	5	,	,	PUNCT
crl-14452	156	6	a	a	DET
crl-14452	156	7	substantial	substantial	ADJ
crl-14452	156	8	proportion	proportion	NOUN
crl-14452	156	9	(	(	PUNCT
crl-14452	156	10	23	23	NUM
crl-14452	156	11	.	.	NUM
crl-14452	156	12	9	9	NUM
crl-14452	156	13	percent	percent	NOUN
crl-14452	156	14	)	)	PUNCT
crl-14452	156	15	of	of	ADP
crl-14452	156	16	the	the	DET
crl-14452	156	17	bibliographic	bibliographic	ADJ
crl-14452	156	18	citation	citation	NOUN
crl-14452	156	19	questions	question	NOUN
crl-14452	156	20	are	be	AUX
crl-14452	156	21	identified	identify	VERB
crl-14452	156	22	in	in	ADP
crl-14452	156	23	the	the	DET
crl-14452	156	24	context	context	NOUN
crl-14452	156	25	of	of	ADP
crl-14452	156	26	the	the	DET
crl-14452	156	27	library	library	NOUN
crl-14452	156	28	.	.	PUNCT
crl-14452	157	1	that	that	PRON
crl-14452	157	2	is	be	AUX
crl-14452	157	3	,	,	PUNCT
crl-14452	157	4	the	the	DET
crl-14452	157	5	library	library	NOUN
crl-14452	157	6	user	user	NOUN
crl-14452	157	7	had	have	VERB
crl-14452	157	8	an	an	DET
crl-14452	157	9	index	index	NOUN
crl-14452	157	10	or	or	CCONJ
crl-14452	157	11	other	other	ADJ
crl-14452	157	12	bibliographic	bibliographic	ADJ
crl-14452	157	13	material	material	NOUN
crl-14452	157	14	in	in	ADP
crl-14452	157	15	hand	hand	NOUN
crl-14452	157	16	and	and	CCONJ
crl-14452	157	17	wanted	want	VERB
crl-14452	157	18	the	the	DET
crl-14452	157	19	librarian	librarian	NOUN
crl-14452	157	20	's	's	PART
crl-14452	157	21	assistance	assistance	NOUN
crl-14452	157	22	with	with	ADP
crl-14452	157	23	locating	locate	VERB
crl-14452	157	24	one	one	NUM
crl-14452	157	25	or	or	CCONJ
crl-14452	157	26	more	more	ADJ
crl-14452	157	27	references	reference	NOUN
crl-14452	157	28	and/or	and/or	CCONJ
crl-14452	157	29	understanding	understand	VERB
crl-14452	157	30	the	the	DET
crl-14452	157	31	meaning	meaning	NOUN
crl-14452	157	32	of	of	ADP
crl-14452	157	33	different	different	ADJ
crl-14452	157	34	parts	part	NOUN
crl-14452	157	35	of	of	ADP
crl-14452	157	36	the	the	DET
crl-14452	157	37	citation	citation	NOUN
crl-14452	157	38	.	.	PUNCT
crl-14452	158	1	this	this	DET
crl-14452	158	2	relatively	relatively	ADV
crl-14452	158	3	straightforward	straightforward	ADJ
crl-14452	158	4	,	,	PUNCT
crl-14452	158	5	but	but	CCONJ
crl-14452	158	6	nonetheless	nonetheless	ADV
crl-14452	158	7	important	important	ADJ
crl-14452	158	8	class	class	NOUN
crl-14452	158	9	of	of	ADP
crl-14452	158	10	bibliographic	bibliographic	ADJ
crl-14452	158	11	citation	citation	NOUN
crl-14452	158	12	questions	question	NOUN
crl-14452	158	13	does	do	AUX
crl-14452	158	14	not	not	PART
crl-14452	158	15	appear	appear	VERB
crl-14452	158	16	to	to	PART
crl-14452	158	17	be	be	AUX
crl-14452	158	18	represented	represent	VERB
crl-14452	158	19	in	in	ADP
crl-14452	158	20	unobtrusive	unobtrusive	ADJ
crl-14452	158	21	studies	study	NOUN
crl-14452	158	22	.	.	PUNCT
crl-14452	159	1	the	the	DET
crl-14452	159	2	unobtrusive	unobtrusive	ADJ
crl-14452	159	3	model	model	NOUN
crl-14452	159	4	of	of	ADP
crl-14452	159	5	testing	testing	NOUN
crl-14452	159	6	reference	reference	NOUN
crl-14452	159	7	service	service	NOUN
crl-14452	159	8	assumes	assume	VERB
crl-14452	159	9	that	that	SCONJ
crl-14452	159	10	the	the	DET
crl-14452	159	11	librarian	librarian	NOUN
crl-14452	159	12	is	be	AUX
crl-14452	159	13	responsible	responsible	ADJ
crl-14452	159	14	for	for	ADP
crl-14452	159	15	finding	find	VERB
crl-14452	159	16	the	the	DET
crl-14452	159	17	correct	correct	ADJ
crl-14452	159	18	answer	answer	NOUN
crl-14452	159	19	.	.	PUNCT
crl-14452	160	1	a	a	DET
crl-14452	160	2	proxy	proxy	NOUN
crl-14452	160	3	is	be	AUX
crl-14452	160	4	hired	hire	VERB
crl-14452	160	5	to	to	PART
crl-14452	160	6	conduct	conduct	VERB
crl-14452	160	7	the	the	DET
crl-14452	160	8	test	test	NOUN
crl-14452	160	9	.	.	PUNCT
crl-14452	161	1	hernon	hernon	PROPN
crl-14452	161	2	and	and	CCONJ
crl-14452	161	3	mcclure	mcclure	NOUN
crl-14452	161	4	note	note	NOUN
crl-14452	161	5	that	that	SCONJ
crl-14452	161	6	research	research	NOUN
crl-14452	161	7	has	have	AUX
crl-14452	161	8	shown	show	VERB
crl-14452	161	9	that	that	SCONJ
crl-14452	161	10	many	many	ADJ
crl-14452	161	11	users	user	NOUN
crl-14452	161	12	of	of	ADP
crl-14452	161	13	academic	academic	ADJ
crl-14452	161	14	and	and	CCONJ
crl-14452	161	15	public	public	ADJ
crl-14452	161	16	libraries	library	NOUN
crl-14452	161	17	are	be	AUX
crl-14452	161	18	not	not	PART
crl-14452	161	19	aggressive	aggressive	ADJ
crl-14452	161	20	in	in	ADP
crl-14452	161	21	pressing	press	VERB
crl-14452	161	22	staff	staff	NOUN
crl-14452	161	23	for	for	ADP
crl-14452	161	24	an	an	DET
crl-14452	161	25	answer	answer	NOUN
crl-14452	161	26	.	.	PUNCT
crl-14452	162	1	27	27	NUM
crl-14452	162	2	they	they	PRON
crl-14452	162	3	also	also	ADV
crl-14452	162	4	indicate	indicate	VERB
crl-14452	162	5	that	that	SCONJ
crl-14452	162	6	,	,	PUNCT
crl-14452	162	7	ultimately	ultimately	ADV
crl-14452	162	8	,	,	PUNCT
crl-14452	162	9	the	the	DET
crl-14452	162	10	responsibility	responsibility	NOUN
crl-14452	162	11	for	for	ADP
crl-14452	162	12	ensuring	ensure	VERB
crl-14452	162	13	that	that	SCONJ
crl-14452	162	14	the	the	DET
crl-14452	162	15	patrons	patron	NOUN
crl-14452	162	16	'	'	PART
crl-14452	162	17	information	information	NOUN
crl-14452	162	18	needs	need	NOUN
crl-14452	162	19	are	be	AUX
crl-14452	162	20	met	meet	VERB
crl-14452	162	21	belongs	belong	VERB
crl-14452	162	22	to	to	ADP
crl-14452	162	23	library	library	PROPN
crl-14452	162	24	management.28	management.28	PROPN
crl-14452	162	25	proxies	proxy	NOUN
crl-14452	162	26	neither	neither	CCONJ
crl-14452	162	27	suggested	suggest	VERB
crl-14452	162	28	sources	source	NOUN
crl-14452	162	29	or	or	CCONJ
crl-14452	162	30	places	place	NOUN
crl-14452	162	31	where	where	SCONJ
crl-14452	162	32	the	the	DET
crl-14452	162	33	answer	answer	NOUN
crl-14452	162	34	might	might	AUX
crl-14452	162	35	be	be	AUX
crl-14452	162	36	obtained	obtain	VERB
crl-14452	162	37	nor	nor	CCONJ
crl-14452	162	38	encouraged	encouraged	ADJ
crl-14452	162	39	referrals	referral	NOUN
crl-14452	162	40	.	.	PUNCT
crl-14452	163	1	the	the	DET
crl-14452	163	2	methodology	methodology	NOUN
crl-14452	163	3	also	also	ADV
crl-14452	163	4	makes	make	VERB
crl-14452	163	5	librarians	librarian	NOUN
crl-14452	163	6	,	,	PUNCT
crl-14452	163	7	not	not	PART
crl-14452	163	8	users	user	NOUN
crl-14452	163	9	,	,	PUNCT
crl-14452	163	10	responsible	responsible	ADJ
crl-14452	163	11	for	for	ADP
crl-14452	163	12	locating	locating	NOUN
crl-14452	163	13	and	and	CCONJ
crl-14452	163	14	verifying	verify	VERB
crl-14452	163	15	the	the	DET
crl-14452	163	16	exact	exact	ADJ
crl-14452	163	17	information	information	NOUN
crl-14452	163	18	.	.	PUNCT
crl-14452	164	1	hernon	hernon	NOUN
crl-14452	164	2	and	and	CCONJ
crl-14452	164	3	mcclure	mcclure	NOUN
crl-14452	164	4	note	note	NOUN
crl-14452	164	5	that	that	SCONJ
crl-14452	164	6	when	when	SCONJ
crl-14452	164	7	library	library	NOUN
crl-14452	164	8	personnel	personnel	NOUN
crl-14452	164	9	referred	refer	VERB
crl-14452	164	10	a	a	DET
crl-14452	164	11	proxy	proxy	NOUN
crl-14452	164	12	to	to	ADP
crl-14452	164	13	a	a	DET
crl-14452	164	14	source	source	NOUN
crl-14452	164	15	,	,	PUNCT
crl-14452	164	16	but	but	CCONJ
crl-14452	164	17	did	do	AUX
crl-14452	164	18	not	not	PART
crl-14452	164	19	offer	offer	VERB
crl-14452	164	20	to	to	PART
crl-14452	164	21	look	look	VERB
crl-14452	164	22	for	for	ADP
crl-14452	164	23	the	the	DET
crl-14452	164	24	answer	answer	NOUN
crl-14452	164	25	,	,	PUNCT
crl-14452	164	26	the	the	DET
crl-14452	164	27	proxy	proxy	NOUN
crl-14452	164	28	would	would	AUX
crl-14452	164	29	pretend	pretend	VERB
crl-14452	164	30	to	to	PART
crl-14452	164	31	examine	examine	VERB
crl-14452	164	32	the	the	DET
crl-14452	164	33	source	source	NOUN
crl-14452	164	34	for	for	ADP
crl-14452	164	35	a	a	DET
crl-14452	164	36	short	short	ADJ
crl-14452	164	37	time	time	NOUN
crl-14452	164	38	and	and	CCONJ
crl-14452	164	39	return	return	VERB
crl-14452	164	40	to	to	ADP
crl-14452	164	41	the	the	DET
crl-14452	164	42	same	same	ADJ
crl-14452	164	43	person	person	NOUN
crl-14452	164	44	for	for	ADP
crl-14452	164	45	further	further	ADJ
crl-14452	164	46	guidance	guidance	NOUN
crl-14452	164	47	in	in	ADP
crl-14452	164	48	use	use	NOUN
crl-14452	164	49	of	of	ADP
crl-14452	164	50	the	the	DET
crl-14452	164	51	source	source	NOUN
crl-14452	164	52	.	.	PUNCT
crl-14452	165	1	29	29	NUM
crl-14452	165	2	but	but	CCONJ
crl-14452	165	3	in	in	ADP
crl-14452	165	4	reality	reality	NOUN
crl-14452	165	5	,	,	PUNCT
crl-14452	165	6	user	user	NOUN
crl-14452	165	7	behavior	behavior	NOUN
crl-14452	165	8	may	may	AUX
crl-14452	165	9	significantly	significantly	ADV
crl-14452	165	10	affect	affect	VERB
crl-14452	165	11	reference	reference	NOUN
crl-14452	165	12	performance	performance	NOUN
crl-14452	165	13	.	.	PUNCT
crl-14452	166	1	wilson	wilson	PROPN
crl-14452	166	2	notes	note	VERB
crl-14452	166	3	that	that	SCONJ
crl-14452	166	4	in	in	ADP
crl-14452	166	5	the	the	DET
crl-14452	166	6	delivery	delivery	NOUN
crl-14452	166	7	of	of	ADP
crl-14452	166	8	reference	reference	NOUN
crl-14452	166	9	service	service	NOUN
crl-14452	166	10	,	,	PUNCT
crl-14452	166	11	limits	limit	NOUN
crl-14452	166	12	are	be	AUX
crl-14452	166	13	set	set	VERB
crl-14452	166	14	by	by	ADP
crl-14452	166	15	the	the	DET
crl-14452	166	16	preferences	preference	NOUN
crl-14452	166	17	,	,	PUNCT
crl-14452	166	18	habits	habit	NOUN
crl-14452	166	19	,	,	PUNCT
crl-14452	166	20	abilities	ability	NOUN
crl-14452	166	21	,	,	PUNCT
crl-14452	166	22	and	and	CCONJ
crl-14452	166	23	resources	resource	NOUN
crl-14452	166	24	of	of	ADP
crl-14452	166	25	the	the	DET
crl-14452	166	26	user	user	NOUN
crl-14452	166	27	.	.	PUNCT
crl-14452	167	1	the	the	DET
crl-14452	167	2	library	library	NOUN
crl-14452	167	3	can	can	AUX
crl-14452	167	4	not	not	PART
crl-14452	167	5	supply	supply	VERB
crl-14452	167	6	the	the	DET
crl-14452	167	7	user	user	NOUN
crl-14452	167	8	with	with	ADP
crl-14452	167	9	time	time	NOUN
crl-14452	167	10	or	or	CCONJ
crl-14452	167	11	ability	ability	NOUN
crl-14452	167	12	.	.	PUNCT
crl-14452	168	1	it	it	PRON
crl-14452	168	2	can	can	AUX
crl-14452	168	3	supply	supply	VERB
crl-14452	168	4	documents	document	NOUN
crl-14452	168	5	to	to	PART
crl-14452	168	6	study	study	VERB
crl-14452	168	7	,	,	PUNCT
crl-14452	168	8	but	but	CCONJ
crl-14452	168	9	not	not	PART
crl-14452	168	10	the	the	DET
crl-14452	168	11	inclination	inclination	NOUN
crl-14452	168	12	to	to	PART
crl-14452	168	13	do	do	AUX
crl-14452	168	14	so	so	ADV
crl-14452	168	15	.	.	PUNCT
crl-14452	169	1	30	30	NUM
crl-14452	169	2	in	in	ADP
crl-14452	169	3	this	this	DET
crl-14452	169	4	study	study	NOUN
crl-14452	169	5	,	,	PUNCT
crl-14452	169	6	librarian	librarian	ADJ
crl-14452	169	7	judgments	judgment	NOUN
crl-14452	169	8	of	of	ADP
crl-14452	169	9	the	the	DET
crl-14452	169	10	value	value	NOUN
crl-14452	169	11	of	of	ADP
crl-14452	169	12	service	service	NOUN
crl-14452	169	13	are	be	AUX
crl-14452	169	14	significantly	significantly	ADV
crl-14452	169	15	related	relate	VERB
crl-14452	169	16	to	to	ADP
crl-14452	169	17	librarian	librarian	ADJ
crl-14452	169	18	judgments	judgment	NOUN
crl-14452	169	19	of	of	ADP
crl-14452	169	20	user	user	NOUN
crl-14452	169	21	participation	participation	NOUN
crl-14452	169	22	in	in	ADP
crl-14452	169	23	the	the	DET
crl-14452	169	24	reference	reference	NOUN
crl-14452	169	25	process	process	NOUN
crl-14452	169	26	for	for	ADP
crl-14452	169	27	factual	factual	ADJ
crl-14452	169	28	and	and	CCONJ
crl-14452	169	29	bibliographic	bibliographic	ADJ
crl-14452	169	30	citation	citation	NOUN
crl-14452	169	31	questions	question	NOUN
crl-14452	169	32	march	march	PROPN
crl-14452	169	33	1989	1989	NUM
crl-14452	169	34	(	(	PUNCT
crl-14452	169	35	r	r	NOUN
crl-14452	169	36	=	=	SYM
crl-14452	169	37	.236	.236	NUM
crl-14452	169	38	,	,	PUNCT
crl-14452	169	39	p	p	NOUN
crl-14452	169	40	=	=	NOUN
crl-14452	169	41	.022	.022	NUM
crl-14452	169	42	)	)	PUNCT
crl-14452	169	43	but	but	CCONJ
crl-14452	169	44	not	not	PART
crl-14452	169	45	significantly	significantly	ADV
crl-14452	169	46	related	relate	VERB
crl-14452	169	47	for	for	ADP
crl-14452	169	48	subject	subject	NOUN
crl-14452	169	49	and	and	CCONJ
crl-14452	169	50	instructional	instructional	ADJ
crl-14452	169	51	queries	query	NOUN
crl-14452	169	52	(	(	PUNCT
crl-14452	169	53	r	r	NOUN
crl-14452	169	54	=	=	SYM
crl-14452	169	55	.111	.111	NUM
crl-14452	169	56	,	,	PUNCT
crl-14452	169	57	p	p	NOUN
crl-14452	169	58	=	=	NOUN
crl-14452	169	59	.073	.073	NUM
crl-14452	169	60	)	)	PUNCT
crl-14452	169	61	.	.	PUNCT
crl-14452	170	1	user	user	NOUN
crl-14452	170	2	success	success	NOUN
crl-14452	170	3	is	be	AUX
crl-14452	170	4	positively	positively	ADV
crl-14452	170	5	associated	associate	VERB
crl-14452	170	6	with	with	ADP
crl-14452	170	7	librarian	librarian	ADJ
crl-14452	170	8	perceptions	perception	NOUN
crl-14452	170	9	of	of	ADP
crl-14452	170	10	feedback	feedback	NOUN
crl-14452	170	11	quality	quality	NOUN
crl-14452	170	12	both	both	PRON
crl-14452	170	13	for	for	ADP
crl-14452	170	14	factual	factual	ADJ
crl-14452	170	15	and	and	CCONJ
crl-14452	170	16	bibliographic	bibliographic	ADJ
crl-14452	170	17	questions	question	NOUN
crl-14452	170	18	(	(	PUNCT
crl-14452	170	19	r	r	NOUN
crl-14452	170	20	=	=	SYM
crl-14452	170	21	.262	.262	NUM
crl-14452	170	22	,	,	PUNCT
crl-14452	170	23	p	p	NOUN
crl-14452	170	24	=	=	NOUN
crl-14452	170	25	.014	.014	NUM
crl-14452	170	26	)	)	PUNCT
crl-14452	170	27	and	and	CCONJ
crl-14452	170	28	for	for	ADP
crl-14452	170	29	subject	subject	ADJ
crl-14452	170	30	and	and	CCONJ
crl-14452	170	31	instructional	instructional	ADJ
crl-14452	170	32	questions	question	NOUN
crl-14452	170	33	(	(	PUNCT
crl-14452	170	34	r	r	NOUN
crl-14452	170	35	=	=	SYM
crl-14452	170	36	.155	.155	NUM
crl-14452	170	37	,	,	PUNCT
crl-14452	170	38	p	p	NOUN
crl-14452	170	39	=	=	NOUN
crl-14452	170	40	.024	.024	NUM
crl-14452	170	41	)	)	PUNCT
crl-14452	170	42	.	.	PUNCT
crl-14452	171	1	when	when	SCONJ
crl-14452	171	2	users	user	NOUN
crl-14452	171	3	let	let	VERB
crl-14452	171	4	the	the	DET
crl-14452	171	5	librarian	librarian	NOUN
crl-14452	171	6	know	know	VERB
crl-14452	171	7	how	how	SCONJ
crl-14452	171	8	well	well	ADV
crl-14452	171	9	the	the	DET
crl-14452	171	10	question	question	NOUN
crl-14452	171	11	is	be	AUX
crl-14452	171	12	answered	answer	VERB
crl-14452	171	13	,	,	PUNCT
crl-14452	171	14	this	this	DET
crl-14452	171	15	feedback	feedback	NOUN
crl-14452	171	16	is	be	AUX
crl-14452	171	17	significantly	significantly	ADV
crl-14452	171	18	and	and	CCONJ
crl-14452	171	19	positively	positively	ADV
crl-14452	171	20	associated	associate	VERB
crl-14452	171	21	with	with	ADP
crl-14452	171	22	all	all	DET
crl-14452	171	23	three	three	NUM
crl-14452	171	24	reference	reference	NOUN
crl-14452	171	25	service	service	NOUN
crl-14452	171	26	outcomes	outcome	NOUN
crl-14452	171	27	,	,	PUNCT
crl-14452	171	28	irrespective	irrespective	ADV
crl-14452	171	29	of	of	ADP
crl-14452	171	30	the	the	DET
crl-14452	171	31	type	type	NOUN
crl-14452	171	32	of	of	ADP
crl-14452	171	33	question	question	NOUN
crl-14452	171	34	,	,	PUNCT
crl-14452	171	35	again	again	ADV
crl-14452	171	36	suggesting	suggest	VERB
crl-14452	171	37	that	that	SCONJ
crl-14452	171	38	the	the	DET
crl-14452	171	39	controls	control	NOUN
crl-14452	171	40	placed	place	VERB
crl-14452	171	41	on	on	ADP
crl-14452	171	42	proxy	proxy	ADJ
crl-14452	171	43	behavior	behavior	NOUN
crl-14452	171	44	in	in	ADP
crl-14452	171	45	unobtrusive	unobtrusive	ADJ
crl-14452	171	46	studies	study	NOUN
crl-14452	171	47	may	may	AUX
crl-14452	171	48	lower	lower	VERB
crl-14452	171	49	the	the	DET
crl-14452	171	50	success	success	NOUN
crl-14452	171	51	rate	rate	NOUN
crl-14452	171	52	(	(	PUNCT
crl-14452	171	53	see	see	VERB
crl-14452	171	54	table	table	NOUN
crl-14452	171	55	7	7	NUM
crl-14452	171	56	)	)	PUNCT
crl-14452	171	57	.	.	PUNCT
crl-14452	172	1	11	11	NUM
crl-14452	172	2	•	•	PROPN
crl-14452	172	3	••	••	NOUN
crl-14452	172	4	the	the	DET
crl-14452	172	5	controls	control	NOUN
crl-14452	172	6	placed	place	VERB
crl-14452	172	7	on	on	ADP
crl-14452	172	8	proxy	proxy	ADJ
crl-14452	172	9	behavior	behavior	NOUN
crl-14452	172	10	in	in	ADP
crl-14452	172	11	unobtrusive	unobtrusive	ADJ
crl-14452	172	12	studies	study	NOUN
crl-14452	172	13	may	may	AUX
crl-14452	172	14	lower	lower	VERB
crl-14452	172	15	the	the	DET
crl-14452	172	16	success	success	NOUN
crl-14452	172	17	rate	rate	NOUN
crl-14452	172	18	.	.	PUNCT
crl-14452	172	19	''	''	PUNCT
crl-14452	173	1	for	for	ADP
crl-14452	173	2	factual	factual	ADJ
crl-14452	173	3	questions	question	NOUN
crl-14452	173	4	,	,	PUNCT
crl-14452	173	5	approximately	approximately	ADV
crl-14452	173	6	one	one	NUM
crl-14452	173	7	-	-	PUNCT
crl-14452	173	8	third	third	NOUN
crl-14452	173	9	of	of	ADP
crl-14452	173	10	the	the	DET
crl-14452	173	11	users	user	NOUN
crl-14452	173	12	report	report	VERB
crl-14452	173	13	receiving	receive	VERB
crl-14452	173	14	a	a	DET
crl-14452	173	15	direct	direct	ADJ
crl-14452	173	16	answer	answer	NOUN
crl-14452	173	17	,	,	PUNCT
crl-14452	173	18	while	while	SCONJ
crl-14452	173	19	other	other	ADJ
crl-14452	173	20	users	user	NOUN
crl-14452	173	21	report	report	VERB
crl-14452	173	22	receiving	receive	VERB
crl-14452	173	23	assistance	assistance	NOUN
crl-14452	173	24	in	in	ADP
crl-14452	173	25	locating	locate	VERB
crl-14452	173	26	the	the	DET
crl-14452	173	27	answer	answer	NOUN
crl-14452	173	28	for	for	ADP
crl-14452	173	29	themselves	themselves	PRON
crl-14452	173	30	(	(	PUNCT
crl-14452	173	31	table	table	NOUN
crl-14452	173	32	8)	8)	PROPN
crl-14452	173	33	.	.	PUNCT
crl-14452	174	1	therefore	therefore	ADV
crl-14452	174	2	,	,	PUNCT
crl-14452	174	3	in	in	ADP
crl-14452	174	4	these	these	DET
crl-14452	174	5	five	five	NUM
crl-14452	174	6	academic	academic	ADJ
crl-14452	174	7	libraries	library	NOUN
crl-14452	174	8	,	,	PUNCT
crl-14452	174	9	users	user	NOUN
crl-14452	174	10	report	report	VERB
crl-14452	174	11	that	that	SCONJ
crl-14452	174	12	the	the	DET
crl-14452	174	13	librarian	librarian	NOUN
crl-14452	174	14	accompanied	accompany	VERB
crl-14452	174	15	them	they	PRON
crl-14452	174	16	(	(	PUNCT
crl-14452	174	17	but	but	CCONJ
crl-14452	174	18	did	do	AUX
crl-14452	174	19	not	not	PART
crl-14452	174	20	refer	refer	VERB
crl-14452	174	21	)	)	PUNCT
crl-14452	174	22	or	or	CCONJ
crl-14452	174	23	provided	provide	VERB
crl-14452	174	24	a	a	DET
crl-14452	174	25	direct	direct	ADJ
crl-14452	174	26	answer	answer	NOUN
crl-14452	174	27	for	for	ADP
crl-14452	174	28	65.5	65.5	NUM
crl-14452	174	29	percent	percent	NOUN
crl-14452	174	30	of	of	ADP
crl-14452	174	31	all	all	DET
crl-14452	174	32	factual	factual	ADJ
crl-14452	174	33	queries	query	NOUN
crl-14452	174	34	.	.	PUNCT
crl-14452	175	1	librarians	librarian	NOUN
crl-14452	175	2	did	do	AUX
crl-14452	175	3	not	not	PART
crl-14452	175	4	have	have	VERB
crl-14452	175	5	the	the	DET
crl-14452	175	6	opportunity	opportunity	NOUN
crl-14452	175	7	to	to	PART
crl-14452	175	8	verify	verify	VERB
crl-14452	175	9	the	the	DET
crl-14452	175	10	complete	complete	ADJ
crl-14452	175	11	precise	precise	ADJ
crl-14452	175	12	information	information	NOUN
crl-14452	175	13	for	for	ADP
crl-14452	175	14	the	the	DET
crl-14452	175	15	remaining	remain	VERB
crl-14452	175	16	34.5	34.5	NUM
crl-14452	175	17	percent	percent	NOUN
crl-14452	175	18	of	of	ADP
crl-14452	175	19	factual	factual	ADJ
crl-14452	175	20	queries	query	NOUN
crl-14452	175	21	.	.	PUNCT
crl-14452	176	1	consequently	consequently	ADV
crl-14452	176	2	,	,	PUNCT
crl-14452	176	3	in	in	ADP
crl-14452	176	4	the	the	DET
crl-14452	176	5	real	real	ADJ
crl-14452	176	6	-	-	PUNCT
crl-14452	176	7	life	life	NOUN
crl-14452	176	8	provision	provision	NOUN
crl-14452	176	9	of	of	ADP
crl-14452	176	10	factual	factual	ADJ
crl-14452	176	11	reference	reference	NOUN
crl-14452	176	12	service	service	NOUN
crl-14452	176	13	,	,	PUNCT
crl-14452	176	14	academic	academic	ADJ
crl-14452	176	15	librarians	librarian	NOUN
crl-14452	176	16	often	often	ADV
crl-14452	176	17	do	do	AUX
crl-14452	176	18	not	not	PART
crl-14452	176	19	assume	assume	VERB
crl-14452	176	20	full	full	ADJ
crl-14452	176	21	responsibility	responsibility	NOUN
crl-14452	176	22	for	for	ADP
crl-14452	176	23	direct	direct	ADJ
crl-14452	176	24	answer	answer	NOUN
crl-14452	176	25	provision	provision	NOUN
crl-14452	176	26	table	table	NOUN
crl-14452	176	27	7	7	NUM
crl-14452	176	28	correlations	correlation	NOUN
crl-14452	176	29	between	between	ADP
crl-14452	176	30	user	user	NOUN
crl-14452	176	31	feedback	feedback	NOUN
crl-14452	176	32	and	and	CCONJ
crl-14452	176	33	reference	reference	NOUN
crl-14452	176	34	service	service	NOUN
crl-14452	176	35	outcomes	outcome	NOUN
crl-14452	176	36	by	by	ADP
crl-14452	176	37	type	type	NOUN
crl-14452	176	38	of	of	ADP
crl-14452	176	39	question	question	NOUN
crl-14452	176	40	reference	reference	NOUN
crl-14452	176	41	outcome	outcome	NOUN
crl-14452	176	42	librarian	librarian	ADJ
crl-14452	176	43	judgment	judgment	NOUN
crl-14452	176	44	of	of	ADP
crl-14452	176	45	service	service	NOUN
crl-14452	176	46	vafue	vafue	PROPN
crl-14452	176	47	user	user	NOUN
crl-14452	176	48	judgment	judgment	NOUN
crl-14452	176	49	of	of	ADP
crl-14452	176	50	service	service	NOUN
crl-14452	176	51	value	value	NOUN
crl-14452	176	52	user	user	NOUN
crl-14452	176	53	success	success	NOUN
crl-14452	176	54	*	*	PUNCT
crl-14452	177	1	p	p	NOUN
crl-14452	177	2	<	<	X
crl-14452	177	3	.05	.05	NUM
crl-14452	178	1	tp	tp	NOUN
crl-14452	178	2	<	<	X
crl-14452	178	3	.ol	.ol	PUNCT
crl-14452	179	1	tp	tp	VERB
crl-14452	179	2	<	<	X
crl-14452	179	3	.ool	.ool	PUNCT
crl-14452	180	1	feedback	feedback	NOUN
crl-14452	180	2	on	on	ADP
crl-14452	180	3	feedback	feedback	NOUN
crl-14452	180	4	on	on	ADP
crl-14452	180	5	factual	factual	ADJ
crl-14452	180	6	/	/	SYM
crl-14452	180	7	bib	bib	NOUN
crl-14452	180	8	!	!	PUNCT
crl-14452	180	9	.	.	PUNCT
crl-14452	181	1	subject	subject	ADJ
crl-14452	181	2	/	/	SYM
crl-14452	181	3	instruct	instruct	NOUN
crl-14452	181	4	.	.	PUNCT
crl-14452	182	1	.160	.160	NUM
crl-14452	182	2	.200	.200	NUM
crl-14452	182	3	+	+	NUM
crl-14452	182	4	.593	.593	NUM
crl-14452	182	5	!	!	PUNCT
crl-14452	183	1	.387	.387	NUM
crl-14452	183	2	:	:	PUNCT
crl-14452	183	3	t	t	PROPN
crl-14452	183	4	:	:	PUNCT
crl-14452	183	5	.247	.247	NUM
crl-14452	183	6	.306:1	.306:1	SYM
crl-14452	183	7	:	:	PUNCT
crl-14452	183	8	tables	table	NOUN
crl-14452	183	9	type	type	NOUN
crl-14452	183	10	of	of	ADP
crl-14452	183	11	reference	reference	NOUN
crl-14452	183	12	assistance	assistance	NOUN
crl-14452	183	13	for	for	ADP
crl-14452	183	14	factual	factual	ADJ
crl-14452	183	15	/	/	SYM
crl-14452	183	16	bibliographic	bibliographic	ADJ
crl-14452	183	17	questions	question	NOUN
crl-14452	183	18	assistance	assistance	NOUN
crl-14452	183	19	accompany	accompany	NOUN
crl-14452	183	20	refer	refer	VERB
crl-14452	183	21	accompany	accompany	PROPN
crl-14452	183	22	&	&	CCONJ
crl-14452	183	23	refer	refer	VERB
crl-14452	183	24	direct	direct	ADJ
crl-14452	183	25	answer	answer	NOUN
crl-14452	183	26	factual	factual	ADJ
crl-14452	183	27	31.0	31.0	NUM
crl-14452	183	28	%	%	NOUN
crl-14452	183	29	10.3	10.3	NUM
crl-14452	183	30	24.1	24.1	NUM
crl-14452	183	31	34.5	34.5	NUM
crl-14452	183	32	and	and	CCONJ
crl-14452	183	33	verification	verification	NOUN
crl-14452	183	34	of	of	ADP
crl-14452	183	35	accuracy	accuracy	NOUN
crl-14452	183	36	of	of	ADP
crl-14452	183	37	information	information	NOUN
crl-14452	183	38	.	.	PUNCT
crl-14452	184	1	instructions	instruction	NOUN
crl-14452	184	2	to	to	ADP
crl-14452	184	3	proxies	proxy	NOUN
crl-14452	184	4	do	do	AUX
crl-14452	184	5	not	not	PART
crl-14452	184	6	encourage	encourage	VERB
crl-14452	184	7	them	they	PRON
crl-14452	184	8	to	to	PART
crl-14452	184	9	push	push	VERB
crl-14452	184	10	the	the	DET
crl-14452	184	11	librarian	librarian	NOUN
crl-14452	184	12	to	to	PART
crl-14452	184	13	provide	provide	VERB
crl-14452	184	14	as	as	ADV
crl-14452	184	15	much	much	ADJ
crl-14452	184	16	assistance	assistance	NOUN
crl-14452	184	17	as	as	SCONJ
crl-14452	184	18	needed	need	VERB
crl-14452	184	19	.	.	PUNCT
crl-14452	185	1	should	should	AUX
crl-14452	185	2	so	so	ADV
crl-14452	185	3	much	much	ADJ
crl-14452	185	4	emphasis	emphasis	NOUN
crl-14452	185	5	be	be	AUX
crl-14452	185	6	placed	place	VERB
crl-14452	185	7	on	on	ADP
crl-14452	185	8	an	an	DET
crl-14452	185	9	evaluation	evaluation	NOUN
crl-14452	185	10	method	method	NOUN
crl-14452	185	11	that	that	PRON
crl-14452	185	12	eliminates	eliminate	VERB
crl-14452	185	13	many	many	ADJ
crl-14452	185	14	of	of	ADP
crl-14452	185	15	the	the	DET
crl-14452	185	16	contextual	contextual	ADJ
crl-14452	185	17	clues	clue	NOUN
crl-14452	185	18	provided	provide	VERB
crl-14452	185	19	by	by	ADP
crl-14452	185	20	users	user	NOUN
crl-14452	185	21	seeking	seek	VERB
crl-14452	185	22	to	to	PART
crl-14452	185	23	fill	fill	VERB
crl-14452	185	24	a	a	DET
crl-14452	185	25	gap	gap	NOUN
crl-14452	185	26	in	in	ADP
crl-14452	185	27	their	their	PRON
crl-14452	185	28	understanding	understanding	NOUN
crl-14452	185	29	and	and	CCONJ
crl-14452	185	30	to	to	PART
crl-14452	185	31	use	use	VERB
crl-14452	185	32	the	the	DET
crl-14452	185	33	information	information	NOUN
crl-14452	185	34	for	for	ADP
crl-14452	185	35	their	their	PRON
crl-14452	185	36	own	own	ADJ
crl-14452	185	37	purposes	purpose	NOUN
crl-14452	185	38	?	?	PUNCT
crl-14452	186	1	an	an	DET
crl-14452	186	2	alternative	alternative	ADJ
crl-14452	186	3	model	model	NOUN
crl-14452	186	4	to	to	PART
crl-14452	186	5	use	use	VERB
crl-14452	186	6	in	in	ADP
crl-14452	186	7	studying	study	VERB
crl-14452	186	8	the	the	DET
crl-14452	186	9	reference	reference	NOUN
crl-14452	186	10	process	process	NOUN
crl-14452	186	11	is	be	AUX
crl-14452	186	12	one	one	NUM
crl-14452	186	13	in	in	ADP
crl-14452	186	14	which	which	PRON
crl-14452	186	15	the	the	DET
crl-14452	186	16	reference	reference	NOUN
crl-14452	186	17	transaction	transaction	NOUN
crl-14452	186	18	and	and	CCONJ
crl-14452	186	19	the	the	DET
crl-14452	186	20	resulting	result	VERB
crl-14452	186	21	service	service	NOUN
crl-14452	186	22	outcome	outcome	NOUN
crl-14452	186	23	are	be	AUX
crl-14452	186	24	joint	joint	ADJ
crl-14452	186	25	products	product	NOUN
crl-14452	186	26	of	of	ADP
crl-14452	186	27	the	the	DET
crl-14452	186	28	effort	effort	NOUN
crl-14452	186	29	,	,	PUNCT
crl-14452	186	30	skill	skill	NOUN
crl-14452	186	31	,	,	PUNCT
crl-14452	186	32	and	and	CCONJ
crl-14452	186	33	knowledge	knowledge	NOUN
crl-14452	186	34	of	of	ADP
crl-14452	186	35	both	both	CCONJ
crl-14452	186	36	librarian	librarian	NOUN
crl-14452	186	37	and	and	CCONJ
crl-14452	186	38	user	user	NOUN
crl-14452	186	39	.	.	PUNCT
crl-14452	187	1	in	in	ADP
crl-14452	187	2	gordon	gordon	PROPN
crl-14452	187	3	whitaker	whitaker	NOUN
crl-14452	187	4	's	's	PART
crl-14452	187	5	model	model	NOUN
crl-14452	187	6	of	of	ADP
crl-14452	187	7	coproduction	coproduction	NOUN
crl-14452	187	8	of	of	ADP
crl-14452	187	9	service	service	NOUN
crl-14452	187	10	,	,	PUNCT
crl-14452	187	11	service	service	NOUN
crl-14452	187	12	delivery	delivery	NOUN
crl-14452	187	13	is	be	AUX
crl-14452	187	14	accomplished	accomplish	VERB
crl-14452	187	15	through	through	ADP
crl-14452	187	16	a	a	DET
crl-14452	187	17	process	process	NOUN
crl-14452	187	18	of	of	ADP
crl-14452	187	19	mutual	mutual	ADJ
crl-14452	187	20	adjustment	adjustment	NOUN
crl-14452	187	21	,	,	PUNCT
crl-14452	187	22	whereby	whereby	SCONJ
crl-14452	187	23	both	both	PRON
crl-14452	187	24	client	client	NOUN
crl-14452	187	25	and	and	CCONJ
crl-14452	187	26	service	service	NOUN
crl-14452	187	27	provider	provider	NOUN
crl-14452	187	28	mutually	mutually	ADV
crl-14452	187	29	consider	consider	VERB
crl-14452	187	30	the	the	DET
crl-14452	187	31	client	client	NOUN
crl-14452	187	32	's	's	PART
crl-14452	187	33	problem	problem	NOUN
crl-14452	187	34	and	and	CCONJ
crl-14452	187	35	what	what	PRON
crl-14452	187	36	each	each	PRON
crl-14452	187	37	of	of	ADP
crl-14452	187	38	them	they	PRON
crl-14452	187	39	can	can	AUX
crl-14452	187	40	do	do	VERB
crl-14452	187	41	about	about	ADP
crl-14452	187	42	it	it	PRON
crl-14452	187	43	.	.	PUNCT
crl-14452	188	1	citizens	citizen	NOUN
crl-14452	188	2	influence	influence	VERB
crl-14452	188	3	the	the	DET
crl-14452	188	4	content	content	NOUN
crl-14452	188	5	of	of	ADP
crl-14452	188	6	many	many	ADJ
crl-14452	188	7	public	public	ADJ
crl-14452	188	8	services	service	NOUN
crl-14452	188	9	through	through	ADP
crl-14452	188	10	direct	direct	ADJ
crl-14452	188	11	participation	participation	NOUN
crl-14452	188	12	in	in	ADP
crl-14452	188	13	service	service	NOUN
crl-14452	188	14	delivery	delivery	NOUN
crl-14452	188	15	.	.	PUNCT
crl-14452	189	1	this	this	PRON
crl-14452	189	2	is	be	AUX
crl-14452	189	3	particularly	particularly	ADV
crl-14452	189	4	the	the	DET
crl-14452	189	5	case	case	NOUN
crl-14452	189	6	in	in	ADP
crl-14452	189	7	services	service	NOUN
crl-14452	189	8	designed	design	VERB
crl-14452	189	9	to	to	PART
crl-14452	189	10	change	change	VERB
crl-14452	189	11	or	or	CCONJ
crl-14452	189	12	empower	empower	VERB
crl-14452	189	13	people	people	NOUN
crl-14452	189	14	directly	directly	ADV
crl-14452	189	15	,	,	PUNCT
crl-14452	189	16	such	such	ADJ
crl-14452	189	17	as	as	ADP
crl-14452	189	18	education	education	NOUN
crl-14452	189	19	and	and	CCONJ
crl-14452	189	20	health	health	NOUN
crl-14452	189	21	care	care	NOUN
crl-14452	189	22	.	.	PUNCT
crl-14452	190	1	the	the	DET
crl-14452	190	2	agent	agent	NOUN
crl-14452	190	3	can	can	AUX
crl-14452	190	4	encourage	encourage	VERB
crl-14452	190	5	,	,	PUNCT
crl-14452	190	6	suggest	suggest	VERB
crl-14452	190	7	options	option	NOUN
crl-14452	190	8	,	,	PUNCT
crl-14452	190	9	illustrate	illustrate	NOUN
crl-14452	190	10	techniques	technique	NOUN
crl-14452	190	11	,	,	PUNCT
crl-14452	190	12	and	and	CCONJ
crl-14452	190	13	provide	provide	VERB
crl-14452	190	14	guidance	guidance	NOUN
crl-14452	190	15	and	and	CCONJ
crl-14452	190	16	advice	advice	NOUN
crl-14452	190	17	,	,	PUNCT
crl-14452	190	18	but	but	CCONJ
crl-14452	190	19	can	can	AUX
crl-14452	190	20	not	not	PART
crl-14452	190	21	·	·	PUNCT
crl-14452	190	22	bring	bring	VERB
crl-14452	190	23	about	about	ADP
crl-14452	190	24	the	the	DET
crl-14452	190	25	change	change	NOUN
crl-14452	190	26	alone	alone	ADV
crl-14452	190	27	.	.	PUNCT
crl-14452	191	1	31	31	NUM
crl-14452	191	2	for	for	ADP
crl-14452	191	3	libraries	library	NOUN
crl-14452	191	4	functioning	function	VERB
crl-14452	191	5	as	as	ADP
crl-14452	191	6	part	part	NOUN
crl-14452	191	7	of	of	ADP
crl-14452	191	8	the	the	DET
crl-14452	191	9	educational	educational	ADJ
crl-14452	191	10	process	process	NOUN
crl-14452	191	11	,	,	PUNCT
crl-14452	191	12	this	this	PRON
crl-14452	191	13	may	may	AUX
crl-14452	191	14	be	be	AUX
crl-14452	191	15	an	an	DET
crl-14452	191	16	appropriate	appropriate	ADJ
crl-14452	191	17	model	model	NOUN
crl-14452	191	18	.	.	PUNCT
crl-14452	192	1	conclusion	conclusion	PROPN
crl-14452	192	2	john	john	PROPN
crl-14452	192	3	campbell	campbell	PROPN
crl-14452	192	4	suggests	suggest	VERB
crl-14452	192	5	that	that	SCONJ
crl-14452	192	6	given	give	VERB
crl-14452	192	7	a	a	DET
crl-14452	192	8	specific	specific	ADJ
crl-14452	192	9	research	research	NOUN
crl-14452	192	10	question	question	NOUN
crl-14452	192	11	,	,	PUNCT
crl-14452	192	12	we	we	PRON
crl-14452	192	13	can	can	AUX
crl-14452	192	14	ask	ask	VERB
crl-14452	192	15	what	what	DET
crl-14452	192	16	specific	specific	ADJ
crl-14452	192	17	research	research	NOUN
crl-14452	192	18	method(s	method(s	PROPN
crl-14452	192	19	)	)	PUNCT
crl-14452	192	20	possess	possess	VERB
crl-14452	192	21	the	the	DET
crl-14452	192	22	most	most	ADJ
crl-14452	192	23	validity	validity	NOUN
crl-14452	192	24	for	for	ADP
crl-14452	192	25	the	the	DET
crl-14452	192	26	independent	independent	ADJ
crl-14452	192	27	and	and	CCONJ
crl-14452	192	28	dependent	dependent	ADJ
crl-14452	192	29	variables	variable	NOUN
crl-14452	192	30	.	.	PUNCT
crl-14452	193	1	it	it	PRON
crl-14452	193	2	should	should	AUX
crl-14452	193	3	not	not	PART
crl-14452	193	4	be	be	AUX
crl-14452	193	5	assumed	assume	VERB
crl-14452	193	6	that	that	SCONJ
crl-14452	193	7	hard	hard	ADJ
crl-14452	193	8	measures	measure	NOUN
crl-14452	193	9	are	be	AUX
crl-14452	193	10	always	always	ADV
crl-14452	193	11	more	more	ADV
crl-14452	193	12	valid	valid	ADJ
crl-14452	193	13	than	than	ADP
crl-14452	193	14	soft	soft	ADJ
crl-14452	193	15	measures	measure	NOUN
crl-14452	193	16	of	of	ADP
crl-14452	193	17	depenunobtrusive	depenunobtrusive	ADJ
crl-14452	193	18	studies	study	NOUN
crl-14452	193	19	189	189	NUM
crl-14452	193	20	dent	dent	ADJ
crl-14452	193	21	variables	variable	NOUN
crl-14452	193	22	.	.	PUNCT
crl-14452	194	1	campbell	campbell	NOUN
crl-14452	194	2	comments	comment	VERB
crl-14452	194	3	that	that	SCONJ
crl-14452	194	4	the	the	DET
crl-14452	194	5	term	term	NOUN
crl-14452	194	6	"	"	PUNCT
crl-14452	194	7	hard	hard	ADJ
crl-14452	194	8	"	"	PUNCT
crl-14452	194	9	seems	seem	VERB
crl-14452	194	10	to	to	PART
crl-14452	194	11	refer	refer	VERB
crl-14452	194	12	to	to	ADP
crl-14452	194	13	dependent	dependent	ADJ
crl-14452	194	14	variables	variable	NOUN
crl-14452	194	15	that	that	PRON
crl-14452	194	16	consist	consist	VERB
crl-14452	194	17	of	of	ADP
crl-14452	194	18	countable	countable	ADJ
crl-14452	194	19	outcomes	outcome	NOUN
crl-14452	194	20	.	.	PUNCT
crl-14452	195	1	they	they	PRON
crl-14452	195	2	are	be	AUX
crl-14452	195	3	objective	objective	ADJ
crl-14452	195	4	in	in	ADP
crl-14452	195	5	the	the	DET
crl-14452	195	6	sense	sense	NOUN
crl-14452	195	7	that	that	SCONJ
crl-14452	195	8	they	they	PRON
crl-14452	195	9	can	can	AUX
crl-14452	195	10	be	be	AUX
crl-14452	195	11	counted	count	VERB
crl-14452	195	12	by	by	ADP
crl-14452	195	13	an	an	DET
crl-14452	195	14	independent	independent	ADJ
crl-14452	195	15	party	party	NOUN
crl-14452	195	16	.	.	PUNCT
crl-14452	196	1	soft	soft	ADJ
crl-14452	196	2	measures	measure	NOUN
crl-14452	196	3	seem	seem	VERB
crl-14452	196	4	to	to	PART
crl-14452	196	5	refer	refer	VERB
crl-14452	196	6	to	to	ADP
crl-14452	196	7	those	those	PRON
crl-14452	196	8	based	base	VERB
crl-14452	196	9	on	on	ADP
crl-14452	196	10	human	human	ADJ
crl-14452	196	11	judgment	judgment	NOUN
crl-14452	196	12	or	or	CCONJ
crl-14452	196	13	scaling	scale	VERB
crl-14452	196	14	consideration	consideration	NOUN
crl-14452	196	15	.	.	PUNCT
crl-14452	197	1	32	32	NUM
crl-14452	197	2	the	the	DET
crl-14452	197	3	unobtrusive	unobtrusive	ADJ
crl-14452	197	4	studies	study	NOUN
crl-14452	197	5	use	use	VERB
crl-14452	197	6	a	a	DET
crl-14452	197	7	modified	modify	VERB
crl-14452	197	8	laboratory	laboratory	NOUN
crl-14452	197	9	method	method	NOUN
crl-14452	197	10	and	and	CCONJ
crl-14452	197	11	have	have	VERB
crl-14452	197	12	the	the	DET
crl-14452	197	13	strengths	strength	NOUN
crl-14452	197	14	and	and	CCONJ
crl-14452	197	15	weaknesses	weakness	NOUN
crl-14452	197	16	commonly	commonly	ADV
crl-14452	197	17	found	find	VERB
crl-14452	197	18	in	in	ADP
crl-14452	197	19	such	such	ADJ
crl-14452	197	20	methods	method	NOUN
crl-14452	197	21	.	.	PUNCT
crl-14452	198	1	their	their	PRON
crl-14452	198	2	strengths	strength	NOUN
crl-14452	198	3	are	be	AUX
crl-14452	198	4	that	that	SCONJ
crl-14452	198	5	reference	reference	NOUN
crl-14452	198	6	librarians	librarian	NOUN
crl-14452	198	7	can	can	AUX
crl-14452	198	8	not	not	PART
crl-14452	198	9	introduce	introduce	VERB
crl-14452	198	10	bias	bias	NOUN
crl-14452	198	11	into	into	ADP
crl-14452	198	12	the	the	DET
crl-14452	198	13	study	study	NOUN
crl-14452	198	14	because	because	SCONJ
crl-14452	198	15	they	they	PRON
crl-14452	198	16	are	be	AUX
crl-14452	198	17	unaware	unaware	ADJ
crl-14452	198	18	of	of	ADP
crl-14452	198	19	it	it	PRON
crl-14452	198	20	,	,	PUNCT
crl-14452	198	21	and	and	CCONJ
crl-14452	198	22	a	a	DET
crl-14452	198	23	clear	clear	ADJ
crl-14452	198	24	standard	standard	NOUN
crl-14452	198	25	for	for	ADP
crl-14452	198	26	correct	correct	ADJ
crl-14452	198	27	and	and	CCONJ
crl-14452	198	28	incorrect	incorrect	ADJ
crl-14452	198	29	answers	answer	NOUN
crl-14452	198	30	to	to	ADP
crl-14452	198	31	queries	query	NOUN
crl-14452	198	32	can	can	AUX
crl-14452	198	33	be	be	AUX
crl-14452	198	34	established	establish	VERB
crl-14452	198	35	.	.	PUNCT
crl-14452	199	1	their	their	PRON
crl-14452	199	2	weakness	weakness	NOUN
crl-14452	199	3	is	be	AUX
crl-14452	199	4	that	that	SCONJ
crl-14452	199	5	they	they	PRON
crl-14452	199	6	do	do	AUX
crl-14452	199	7	not	not	PART
crl-14452	199	8	necessarily	necessarily	ADV
crl-14452	199	9	represent	represent	VERB
crl-14452	199	10	reality	reality	NOUN
crl-14452	199	11	.	.	PUNCT
crl-14452	200	1	figure	figure	NOUN
crl-14452	200	2	1	1	NUM
crl-14452	200	3	provides	provide	VERB
crl-14452	200	4	a	a	DET
crl-14452	200	5	summary	summary	NOUN
crl-14452	200	6	of	of	ADP
crl-14452	200	7	the	the	DET
crl-14452	200	8	differences	difference	NOUN
crl-14452	200	9	in	in	ADP
crl-14452	200	10	treatment	treatment	NOUN
crl-14452	200	11	of	of	ADP
crl-14452	200	12	users	user	NOUN
crl-14452	200	13	and	and	CCONJ
crl-14452	200	14	questions	question	NOUN
crl-14452	200	15	for	for	ADP
crl-14452	200	16	unobtrusive	unobtrusive	ADJ
crl-14452	200	17	versus	versus	ADP
crl-14452	200	18	obtrusive	obtrusive	ADJ
crl-14452	200	19	studies	study	NOUN
crl-14452	200	20	of	of	ADP
crl-14452	200	21	reference	reference	NOUN
crl-14452	200	22	performance	performance	NOUN
crl-14452	200	23	.	.	PUNCT
crl-14452	201	1	studies	study	NOUN
crl-14452	201	2	employing	employ	VERB
crl-14452	201	3	unobtrusive	unobtrusive	ADJ
crl-14452	201	4	methods	method	NOUN
crl-14452	201	5	are	be	AUX
crl-14452	201	6	often	often	ADV
crl-14452	201	7	viewed	view	VERB
crl-14452	201	8	by	by	ADP
crl-14452	201	9	researchers	researcher	NOUN
crl-14452	201	10	as	as	ADP
crl-14452	201	11	more	more	ADV
crl-14452	201	12	desirable	desirable	ADJ
crl-14452	201	13	for	for	ADP
crl-14452	201	14	reference	reference	NOUN
crl-14452	201	15	evaluation	evaluation	NOUN
crl-14452	201	16	because	because	SCONJ
crl-14452	201	17	of	of	ADP
crl-14452	201	18	their	their	PRON
crl-14452	201	19	objective	objective	ADJ
crl-14452	201	20	qualities	quality	NOUN
crl-14452	201	21	.	.	PUNCT
crl-14452	202	1	unobtrusive	unobtrusive	ADJ
crl-14452	202	2	studies	study	NOUN
crl-14452	202	3	seem	seem	VERB
crl-14452	202	4	to	to	PART
crl-14452	202	5	be	be	AUX
crl-14452	202	6	more	more	ADV
crl-14452	202	7	scientific	scientific	ADJ
crl-14452	202	8	.	.	PUNCT
crl-14452	203	1	hernon	hernon	NOUN
crl-14452	203	2	and	and	CCONJ
crl-14452	203	3	mcclure	mcclure	NOUN
crl-14452	203	4	express	express	VERB
crl-14452	203	5	this	this	DET
crl-14452	203	6	view	view	NOUN
crl-14452	203	7	in	in	ADP
crl-14452	203	8	the	the	DET
crl-14452	203	9	following	follow	VERB
crl-14452	203	10	statement	statement	NOUN
crl-14452	203	11	:	:	PUNCT
crl-14452	203	12	"	"	PUNCT
crl-14452	203	13	basing	base	VERB
crl-14452	203	14	managerial	managerial	ADJ
crl-14452	203	15	decisions	decision	NOUN
crl-14452	203	16	regarding	regard	VERB
crl-14452	203	17	reference	reference	NOUN
crl-14452	203	18	services	service	NOUN
crl-14452	203	19	on	on	ADP
crl-14452	203	20	perceptions	perception	NOUN
crl-14452	203	21	rather	rather	ADV
crl-14452	203	22	than	than	ADP
crl-14452	203	23	realistic	realistic	ADJ
crl-14452	203	24	appraisal	appraisal	NOUN
crl-14452	203	25	is	be	AUX
crl-14452	203	26	a	a	DET
crl-14452	203	27	disservice	disservice	NOUN
crl-14452	203	28	to	to	ADP
crl-14452	203	29	library	library	NOUN
crl-14452	203	30	clientele	clientele	NOUN
crl-14452	203	31	and	and	CCONJ
crl-14452	203	32	a	a	DET
crl-14452	203	33	myopic	myopic	ADJ
crl-14452	203	34	stance	stance	NOUN
crl-14452	203	35	that	that	PRON
crl-14452	203	36	continues	continue	VERB
crl-14452	203	37	to	to	PART
crl-14452	203	38	impede	impede	VERB
crl-14452	203	39	the	the	DET
crl-14452	203	40	development	development	NOUN
crl-14452	203	41	of	of	ADP
crl-14452	203	42	quality	quality	NOUN
crl-14452	203	43	reference	reference	NOUN
crl-14452	203	44	services	service	NOUN
crl-14452	203	45	.	.	PUNCT
crl-14452	203	46	"	"	PUNCT
crl-14452	204	1	33	33	NUM
crl-14452	204	2	the	the	DET
crl-14452	204	3	popularity	popularity	NOUN
crl-14452	204	4	of	of	ADP
crl-14452	204	5	unobtrusive	unobtrusive	ADJ
crl-14452	204	6	studies	study	NOUN
crl-14452	204	7	appears	appear	VERB
crl-14452	204	8	to	to	PART
crl-14452	204	9	be	be	AUX
crl-14452	204	10	a	a	DET
crl-14452	204	11	reaction	reaction	NOUN
crl-14452	204	12	to	to	ADP
crl-14452	204	13	early	early	ADJ
crl-14452	204	14	uncritical	uncritical	ADJ
crl-14452	204	15	global	global	ADJ
crl-14452	204	16	surveys	survey	NOUN
crl-14452	204	17	of	of	ADP
crl-14452	204	18	user	user	NOUN
crl-14452	204	19	satisfaction	satisfaction	NOUN
crl-14452	204	20	with	with	ADP
crl-14452	204	21	libraries	library	NOUN
crl-14452	204	22	and	and	CCONJ
crl-14452	204	23	the	the	DET
crl-14452	204	24	growing	grow	VERB
crl-14452	204	25	awareness	awareness	NOUN
crl-14452	204	26	that	that	SCONJ
crl-14452	204	27	although	although	SCONJ
crl-14452	204	28	users	user	NOUN
crl-14452	204	29	appear	appear	VERB
crl-14452	204	30	to	to	PART
crl-14452	204	31	be	be	AUX
crl-14452	204	32	highly	highly	ADV
crl-14452	204	33	satisfied	satisfied	ADJ
crl-14452	204	34	with	with	ADP
crl-14452	204	35	library	library	NOUN
crl-14452	204	36	service	service	NOUN
crl-14452	204	37	,	,	PUNCT
crl-14452	204	38	they	they	PRON
crl-14452	204	39	do	do	AUX
crl-14452	204	40	not	not	PART
crl-14452	204	41	represent	represent	VERB
crl-14452	204	42	the	the	DET
crl-14452	204	43	best	good	ADJ
crl-14452	204	44	critical	critical	ADJ
crl-14452	204	45	judgment	judgment	NOUN
crl-14452	204	46	about	about	ADP
crl-14452	204	47	the	the	DET
crl-14452	204	48	provision	provision	NOUN
crl-14452	204	49	of	of	ADP
crl-14452	204	50	information	information	NOUN
crl-14452	204	51	.	.	PUNCT
crl-14452	205	1	perhaps	perhaps	ADV
crl-14452	205	2	we	we	PRON
crl-14452	205	3	have	have	AUX
crl-14452	205	4	now	now	ADV
crl-14452	205	5	gone	go	VERB
crl-14452	205	6	too	too	ADV
crl-14452	205	7	far	far	ADV
crl-14452	205	8	in	in	ADP
crl-14452	205	9	the	the	DET
crl-14452	205	10	opposite	opposite	ADJ
crl-14452	205	11	direction	direction	NOUN
crl-14452	205	12	by	by	ADP
crl-14452	205	13	studying	study	VERB
crl-14452	205	14	an	an	DET
crl-14452	205	15	unrepresentative	unrepresentative	ADJ
crl-14452	205	16	minority	minority	NOUN
crl-14452	205	17	of	of	ADP
crl-14452	205	18	reference	reference	NOUN
crl-14452	205	19	queries	query	NOUN
crl-14452	205	20	.	.	PUNCT
crl-14452	206	1	the	the	DET
crl-14452	206	2	method	method	NOUN
crl-14452	206	3	has	have	AUX
crl-14452	206	4	been	be	AUX
crl-14452	206	5	allowed	allow	VERB
crl-14452	206	6	to	to	PART
crl-14452	206	7	dictate	dictate	VERB
crl-14452	206	8	the	the	DET
crl-14452	206	9	evaluation	evaluation	NOUN
crl-14452	206	10	criteria	criterion	NOUN
crl-14452	206	11	and	and	CCONJ
crl-14452	206	12	scope	scope	NOUN
crl-14452	206	13	by	by	ADP
crl-14452	206	14	limiting	limit	VERB
crl-14452	206	15	the	the	DET
crl-14452	206	16	test	test	NOUN
crl-14452	206	17	to	to	ADP
crl-14452	206	18	only	only	ADV
crl-14452	206	19	that	that	DET
crl-14452	206	20	portion	portion	NOUN
crl-14452	206	21	amenable	amenable	ADJ
crl-14452	206	22	to	to	ADP
crl-14452	206	23	hard	hard	ADJ
crl-14452	206	24	,	,	PUNCT
crl-14452	206	25	objective	objective	ADJ
crl-14452	206	26	measures	measure	NOUN
crl-14452	206	27	.	.	PUNCT
crl-14452	207	1	the	the	DET
crl-14452	207	2	scientific	scientific	ADJ
crl-14452	207	3	method	method	NOUN
crl-14452	207	4	was	be	AUX
crl-14452	207	5	originally	originally	ADV
crl-14452	207	6	developed	develop	VERB
crl-14452	207	7	in	in	ADP
crl-14452	207	8	order	order	NOUN
crl-14452	207	9	to	to	PART
crl-14452	207	10	more	more	ADV
crl-14452	207	11	effectively	effectively	ADV
crl-14452	207	12	study	study	VERB
crl-14452	207	13	the	the	DET
crl-14452	207	14	physical	physical	ADJ
crl-14452	207	15	world	world	NOUN
crl-14452	207	16	around	around	ADP
crl-14452	207	17	us	we	PRON
crl-14452	207	18	.	.	PUNCT
crl-14452	208	1	is	be	AUX
crl-14452	208	2	this	this	DET
crl-14452	208	3	method	method	NOUN
crl-14452	208	4	really	really	ADV
crl-14452	208	5	the	the	DET
crl-14452	208	6	primary	primary	ADJ
crl-14452	208	7	one	one	NOUN
crl-14452	208	8	to	to	PART
crl-14452	208	9	use	use	VERB
crl-14452	208	10	for	for	ADP
crl-14452	208	11	the	the	DET
crl-14452	208	12	study	study	NOUN
crl-14452	208	13	of	of	ADP
crl-14452	208	14	how	how	SCONJ
crl-14452	208	15	190	190	NUM
crl-14452	208	16	college	college	NOUN
crl-14452	208	17	&	&	CCONJ
crl-14452	208	18	research	research	PROPN
crl-14452	208	19	libraries	librarie	VERB
crl-14452	208	20	unobtrusive	unobtrusive	ADJ
crl-14452	208	21	studies	study	NOUN
crl-14452	208	22	-are	-are	VERB
crl-14452	208	23	passive	passive	ADJ
crl-14452	208	24	receivers	receiver	NOUN
crl-14452	208	25	of	of	ADP
crl-14452	208	26	service	service	NOUN
crl-14452	208	27	-have	-have	VERB
crl-14452	208	28	little	little	ADJ
crl-14452	208	29	investment	investment	NOUN
crl-14452	208	30	in	in	ADP
crl-14452	208	31	answers	answer	NOUN
crl-14452	208	32	march	march	PROPN
crl-14452	208	33	1989	1989	NUM
crl-14452	208	34	obtrusive	obtrusive	ADJ
crl-14452	208	35	studies	study	NOUN
crl-14452	208	36	users	user	NOUN
crl-14452	208	37	-may	-may	PUNCT
crl-14452	208	38	be	be	AUX
crl-14452	208	39	passive	passive	ADJ
crl-14452	208	40	or	or	CCONJ
crl-14452	208	41	active	active	ADJ
crl-14452	208	42	-have	-have	NOUN
crl-14452	208	43	a	a	DET
crl-14452	208	44	definite	definite	ADJ
crl-14452	208	45	interest	interest	NOUN
crl-14452	208	46	in	in	ADP
crl-14452	208	47	results	result	NOUN
crl-14452	208	48	-operate	-operate	ADJ
crl-14452	208	49	without	without	ADP
crl-14452	208	50	a	a	DET
crl-14452	208	51	context	context	NOUN
crl-14452	208	52	in	in	ADP
crl-14452	208	53	which	which	PRON
crl-14452	208	54	to	to	PART
crl-14452	208	55	place	place	VERB
crl-14452	208	56	-have	-have	VERB
crl-14452	208	57	a	a	DET
crl-14452	208	58	knowledge	knowledge	NOUN
crl-14452	208	59	gap	gap	NOUN
crl-14452	208	60	to	to	PART
crl-14452	208	61	fill	fill	VERB
crl-14452	208	62	answers	answer	NOUN
crl-14452	208	63	-provide	-provide	ADV
crl-14452	208	64	limited	limited	ADJ
crl-14452	208	65	or	or	CCONJ
crl-14452	208	66	no	no	DET
crl-14452	208	67	clues	clue	NOUN
crl-14452	208	68	to	to	PART
crl-14452	208	69	librarians	librarians	VERB
crl-14452	208	70	-operate	-operate	ADJ
crl-14452	208	71	without	without	ADP
crl-14452	208	72	specific	specific	ADJ
crl-14452	208	73	time	time	NOUN
crl-14452	208	74	pressures	pressure	NOUN
crl-14452	208	75	-expect	-expect	VERB
crl-14452	208	76	librarians	librarian	NOUN
crl-14452	208	77	to	to	PART
crl-14452	208	78	supply	supply	VERB
crl-14452	208	79	the	the	DET
crl-14452	208	80	answers	answer	NOUN
crl-14452	208	81	-provide	-provide	ADP
crl-14452	208	82	a	a	DET
crl-14452	208	83	wide	wide	ADJ
crl-14452	208	84	range	range	NOUN
crl-14452	208	85	of	of	ADP
crl-14452	208	86	contextual	contextual	ADJ
crl-14452	208	87	clues	clue	NOUN
crl-14452	208	88	to	to	PART
crl-14452	208	89	librarians	librarians	VERB
crl-14452	208	90	-operate	-operate	ADJ
crl-14452	208	91	under	under	ADP
crl-14452	208	92	a	a	DET
crl-14452	208	93	variety	variety	NOUN
crl-14452	208	94	of	of	ADP
crl-14452	208	95	time	time	NOUN
crl-14452	208	96	pressures	pressure	NOUN
crl-14452	208	97	-normally	-normally	ADV
crl-14452	208	98	expect	expect	VERB
crl-14452	208	99	librarians	librarian	NOUN
crl-14452	208	100	to	to	PART
crl-14452	208	101	provide	provide	VERB
crl-14452	208	102	a	a	DET
crl-14452	208	103	source	source	NOUN
crl-14452	208	104	for	for	ADP
crl-14452	208	105	answers	answer	NOUN
crl-14452	208	106	questions	question	NOUN
crl-14452	208	107	-are	-are	VERB
crl-14452	208	108	quantifiable	quantifiable	ADJ
crl-14452	208	109	requests	request	NOUN
crl-14452	208	110	for	for	ADP
crl-14452	208	111	specific	specific	ADJ
crl-14452	208	112	information	information	NOUN
crl-14452	208	113	-are	-are	NOUN
crl-14452	208	114	relevant	relevant	ADJ
crl-14452	208	115	to	to	ADP
crl-14452	208	116	a	a	DET
crl-14452	208	117	limited	limited	ADJ
crl-14452	208	118	task	task	NOUN
crl-14452	208	119	-are	-are	PUNCT
crl-14452	208	120	general	general	ADJ
crl-14452	208	121	requests	request	NOUN
crl-14452	208	122	for	for	ADP
crl-14452	208	123	subject	subject	ADJ
crl-14452	208	124	information	information	NOUN
crl-14452	208	125	-are	-are	NOUN
crl-14452	208	126	relevant	relevant	ADJ
crl-14452	208	127	to	to	ADP
crl-14452	208	128	a	a	DET
crl-14452	208	129	broad	broad	ADJ
crl-14452	208	130	set	set	NOUN
crl-14452	208	131	of	of	ADP
crl-14452	208	132	tasks	task	NOUN
crl-14452	208	133	figure	figure	VERB
crl-14452	208	134	1	1	NUM
crl-14452	208	135	differences	difference	NOUN
crl-14452	208	136	between	between	ADP
crl-14452	208	137	unobtrusive	unobtrusive	ADJ
crl-14452	208	138	and	and	CCONJ
crl-14452	208	139	obtrusive	obtrusive	ADJ
crl-14452	208	140	reference	reference	NOUN
crl-14452	208	141	studies	study	NOUN
crl-14452	208	142	people	people	NOUN
crl-14452	208	143	behave	behave	VERB
crl-14452	208	144	in	in	ADP
crl-14452	208	145	organizational	organizational	ADJ
crl-14452	208	146	settings	setting	NOUN
crl-14452	208	147	?	?	PUNCT
crl-14452	209	1	unobtrusive	unobtrusive	ADJ
crl-14452	209	2	studies	study	NOUN
crl-14452	209	3	tell	tell	VERB
crl-14452	209	4	us	we	PRON
crl-14452	209	5	only	only	ADV
crl-14452	209	6	a	a	DET
crl-14452	209	7	little	little	ADJ
crl-14452	209	8	about	about	ADP
crl-14452	209	9	the	the	DET
crl-14452	209	10	quality	quality	NOUN
crl-14452	209	11	of	of	ADP
crl-14452	209	12	reference	reference	NOUN
crl-14452	209	13	services	service	NOUN
crl-14452	209	14	.	.	PUNCT
crl-14452	210	1	given	give	VERB
crl-14452	210	2	the	the	DET
crl-14452	210	3	weaknesses	weakness	NOUN
crl-14452	210	4	in	in	ADP
crl-14452	210	5	unobtrusive	unobtrusive	ADJ
crl-14452	210	6	studies	study	NOUN
crl-14452	210	7	and	and	CCONJ
crl-14452	210	8	the	the	DET
crl-14452	210	9	problems	problem	NOUN
crl-14452	210	10	with	with	ADP
crl-14452	210	11	content	content	NOUN
crl-14452	210	12	validity	validity	NOUN
crl-14452	210	13	,	,	PUNCT
crl-14452	210	14	can	can	AUX
crl-14452	210	15	more	more	ADV
crl-14452	210	16	representative	representative	ADJ
crl-14452	210	17	studies	study	NOUN
crl-14452	210	18	be	be	AUX
crl-14452	210	19	designed	design	VERB
crl-14452	210	20	using	use	VERB
crl-14452	210	21	the	the	DET
crl-14452	210	22	unobtrusive	unobtrusive	ADJ
crl-14452	210	23	methodology	methodology	NOUN
crl-14452	210	24	?	?	PUNCT
crl-14452	211	1	unobtrusive	unobtrusive	ADJ
crl-14452	211	2	methods	method	NOUN
crl-14452	211	3	remain	remain	VERB
crl-14452	211	4	a	a	DET
crl-14452	211	5	valuable	valuable	ADJ
crl-14452	211	6	alternative	alternative	ADJ
crl-14452	211	7	methodology	methodology	NOUN
crl-14452	211	8	for	for	ADP
crl-14452	211	9	·	·	PUNCT
crl-14452	211	10	countering	counter	VERB
crl-14452	211	11	some	some	PRON
crl-14452	211	12	of	of	ADP
crl-14452	211	13	the	the	DET
crl-14452	211	14	known	know	VERB
crl-14452	211	15	weaknesses	weakness	NOUN
crl-14452	211	16	in	in	ADP
crl-14452	211	17	field	field	NOUN
crl-14452	211	18	studies	study	NOUN
crl-14452	211	19	using	use	VERB
crl-14452	211	20	obtrusive	obtrusive	ADJ
crl-14452	211	21	methodologies	methodology	NOUN
crl-14452	211	22	.	.	PUNCT
crl-14452	212	1	but	but	CCONJ
crl-14452	212	2	unobtrusive	unobtrusive	ADJ
crl-14452	212	3	studies	study	NOUN
crl-14452	212	4	would	would	AUX
crl-14452	212	5	tell	tell	VERB
crl-14452	212	6	us	we	PRON
crl-14452	212	7	much	much	ADV
crl-14452	212	8	more	more	ADJ
crl-14452	212	9	about	about	ADP
crl-14452	212	10	the	the	DET
crl-14452	212	11	quality	quality	NOUN
crl-14452	212	12	of	of	ADP
crl-14452	212	13	reference	reference	NOUN
crl-14452	212	14	services	service	NOUN
crl-14452	212	15	if	if	SCONJ
crl-14452	212	16	the	the	DET
crl-14452	212	17	assumptions	assumption	NOUN
crl-14452	212	18	and	and	CCONJ
crl-14452	212	19	the	the	DET
crl-14452	212	20	methodology	methodology	NOUN
crl-14452	212	21	were	be	AUX
crl-14452	212	22	modified	modify	VERB
crl-14452	212	23	substantially	substantially	ADV
crl-14452	212	24	.	.	PUNCT
crl-14452	213	1	test	test	NOUN
crl-14452	213	2	questions	question	NOUN
crl-14452	213	3	need	need	VERB
crl-14452	213	4	to	to	PART
crl-14452	213	5	represent	represent	VERB
crl-14452	213	6	all	all	DET
crl-14452	213	7	facets	facet	NOUN
crl-14452	213	8	of	of	ADP
crl-14452	213	9	reference	reference	NOUN
crl-14452	213	10	.	.	PUNCT
crl-14452	214	1	unobtrusive	unobtrusive	ADJ
crl-14452	214	2	studies	study	NOUN
crl-14452	214	3	must	must	AUX
crl-14452	214	4	develop	develop	VERB
crl-14452	214	5	more	more	ADV
crl-14452	214	6	representative	representative	ADJ
crl-14452	214	7	reference	reference	NOUN
crl-14452	214	8	questions	question	NOUN
crl-14452	214	9	.	.	PUNCT
crl-14452	215	1	research	research	NOUN
crl-14452	215	2	findings	finding	NOUN
crl-14452	215	3	from	from	ADP
crl-14452	215	4	the	the	DET
crl-14452	215	5	present	present	ADJ
crl-14452	215	6	obtrusive	obtrusive	ADJ
crl-14452	215	7	study	study	NOUN
crl-14452	215	8	demonstrate	demonstrate	VERB
crl-14452	215	9	that	that	SCONJ
crl-14452	215	10	it	it	PRON
crl-14452	215	11	is	be	AUX
crl-14452	215	12	feasible	feasible	ADJ
crl-14452	215	13	to	to	PART
crl-14452	215	14	involve	involve	VERB
crl-14452	215	15	reference	reference	NOUN
crl-14452	215	16	departments	department	NOUN
crl-14452	215	17	in	in	ADP
crl-14452	215	18	the	the	DET
crl-14452	215	19	evaluation	evaluation	NOUN
crl-14452	215	20	process	process	NOUN
crl-14452	215	21	and	and	CCONJ
crl-14452	215	22	collect	collect	VERB
crl-14452	215	23	summaries	summary	NOUN
crl-14452	215	24	of	of	ADP
crl-14452	215	25	questions	question	NOUN
crl-14452	215	26	and	and	CCONJ
crl-14452	215	27	answers	answer	NOUN
crl-14452	215	28	.	.	PUNCT
crl-14452	216	1	collecting	collect	VERB
crl-14452	216	2	and	and	CCONJ
crl-14452	216	3	compiling	compile	VERB
crl-14452	216	4	such	such	ADJ
crl-14452	216	5	information	information	NOUN
crl-14452	216	6	also	also	ADV
crl-14452	216	7	enhances	enhance	VERB
crl-14452	216	8	the	the	DET
crl-14452	216	9	ability	ability	NOUN
crl-14452	216	10	to	to	PART
crl-14452	216	11	analyze	analyze	VERB
crl-14452	216	12	the	the	DET
crl-14452	216	13	entire	entire	ADJ
crl-14452	216	14	spectrum	spectrum	NOUN
crl-14452	216	15	of	of	ADP
crl-14452	216	16	queries	query	NOUN
crl-14452	216	17	people	people	NOUN
crl-14452	216	18	bring	bring	VERB
crl-14452	216	19	to	to	ADP
crl-14452	216	20	libraries	library	NOUN
crl-14452	216	21	.	.	PUNCT
crl-14452	217	1	questions	question	NOUN
crl-14452	217	2	representing	represent	VERB
crl-14452	217	3	the	the	DET
crl-14452	217	4	entire	entire	ADJ
crl-14452	217	5	body	body	NOUN
crl-14452	217	6	of	of	ADP
crl-14452	217	7	reference	reference	NOUN
crl-14452	217	8	could	could	AUX
crl-14452	217	9	be	be	AUX
crl-14452	217	10	selected	select	VERB
crl-14452	217	11	from	from	ADP
crl-14452	217	12	questions	question	NOUN
crl-14452	217	13	sampled	sample	VERB
crl-14452	217	14	in	in	ADP
crl-14452	217	15	the	the	DET
crl-14452	217	16	field	field	NOUN
crl-14452	217	17	,	,	PUNCT
crl-14452	217	18	and	and	CCONJ
crl-14452	217	19	expert	expert	NOUN
crl-14452	217	20	peer	peer	NOUN
crl-14452	217	21	review	review	NOUN
crl-14452	217	22	could	could	AUX
crl-14452	217	23	be	be	AUX
crl-14452	217	24	used	use	VERB
crl-14452	217	25	to	to	PART
crl-14452	217	26	supply	supply	VERB
crl-14452	217	27	appropriate	appropriate	ADJ
crl-14452	217	28	sources	source	NOUN
crl-14452	217	29	.	.	PUNCT
crl-14452	218	1	unobtrusive	unobtrusive	ADJ
crl-14452	218	2	observations	observation	NOUN
crl-14452	218	3	should	should	AUX
crl-14452	218	4	also	also	ADV
crl-14452	218	5	be	be	AUX
crl-14452	218	6	used	use	VERB
crl-14452	218	7	more	more	ADV
crl-14452	218	8	extensively	extensively	ADV
crl-14452	218	9	to	to	PART
crl-14452	218	10	collect	collect	VERB
crl-14452	218	11	information	information	NOUN
crl-14452	218	12	on	on	ADP
crl-14452	218	13	referrals	referral	NOUN
crl-14452	218	14	and	and	CCONJ
crl-14452	218	15	service	service	NOUN
crl-14452	218	16	orientation	orientation	NOUN
crl-14452	218	17	(	(	PUNCT
crl-14452	218	18	the	the	DET
crl-14452	218	19	helpfulness	helpfulness	ADJ
crl-14452	218	20	,	,	PUNCT
crl-14452	218	21	responsiveness	responsiveness	NOUN
crl-14452	218	22	,	,	PUNCT
crl-14452	218	23	and	and	CCONJ
crl-14452	218	24	interest	interest	NOUN
crl-14452	218	25	of	of	ADP
crl-14452	218	26	the	the	DET
crl-14452	218	27	librarian	librarian	NOUN
crl-14452	218	28	in	in	ADP
crl-14452	218	29	the	the	DET
crl-14452	218	30	user	user	NOUN
crl-14452	218	31	's	's	PART
crl-14452	218	32	problem	problem	NOUN
crl-14452	218	33	)	)	PUNCT
crl-14452	218	34	.	.	PUNCT
crl-14452	219	1	wilson	wilson	NOUN
crl-14452	219	2	observes	observe	VERB
crl-14452	219	3	that	that	SCONJ
crl-14452	219	4	librarians	librarian	NOUN
crl-14452	219	5	can	can	AUX
crl-14452	219	6	claim	claim	VERB
crl-14452	219	7	to	to	PART
crl-14452	219	8	be	be	AUX
crl-14452	219	9	adept	adept	ADJ
crl-14452	219	10	at	at	ADP
crl-14452	219	11	locating	locate	VERB
crl-14452	219	12	texts	text	NOUN
crl-14452	219	13	and	and	CCONJ
crl-14452	219	14	what	what	PRON
crl-14452	219	15	these	these	DET
crl-14452	219	16	texts	text	NOUN
crl-14452	219	17	sax	sax	NOUN
crl-14452	219	18	about	about	ADP
crl-14452	219	19	each	each	DET
crl-14452	219	20	other	other	ADJ
crl-14452	219	21	and	and	CCONJ
crl-14452	219	22	the	the	DET
crl-14452	219	23	external	external	ADJ
crl-14452	219	24	world	world	NOUN
crl-14452	219	25	.	.	PUNCT
crl-14452	220	1	therefore	therefore	ADV
crl-14452	220	2	,	,	PUNCT
crl-14452	220	3	the	the	DET
crl-14452	220	4	correct	correct	ADJ
crl-14452	220	5	referral	referral	NOUN
crl-14452	220	6	to	to	ADP
crl-14452	220	7	appropriate	appropriate	ADJ
crl-14452	220	8	sources	source	NOUN
crl-14452	220	9	would	would	AUX
crl-14452	220	10	be	be	AUX
crl-14452	220	11	a	a	DET
crl-14452	220	12	more	more	ADV
crl-14452	220	13	appropriate	appropriate	ADJ
crl-14452	220	14	measure	measure	NOUN
crl-14452	220	15	than	than	ADP
crl-14452	220	16	accuracy	accuracy	NOUN
crl-14452	220	17	.	.	PUNCT
crl-14452	221	1	even	even	ADV
crl-14452	221	2	correct	correct	ADJ
crl-14452	221	3	referral	referral	NOUN
crl-14452	221	4	to	to	ADP
crl-14452	221	5	sources	source	NOUN
crl-14452	221	6	is	be	AUX
crl-14452	221	7	not	not	PART
crl-14452	221	8	without	without	ADP
crl-14452	221	9	its	its	PRON
crl-14452	221	10	problems	problem	NOUN
crl-14452	221	11	as	as	ADP
crl-14452	221	12	a	a	DET
crl-14452	221	13	performance	performance	NOUN
crl-14452	221	14	measure	measure	NOUN
crl-14452	221	15	.	.	PUNCT
crl-14452	222	1	sandra	sandra	PROPN
crl-14452	222	2	naiman	naiman	NOUN
crl-14452	222	3	notes	note	VERB
crl-14452	222	4	that	that	SCONJ
crl-14452	222	5	other	other	ADJ
crl-14452	222	6	professions	profession	NOUN
crl-14452	222	7	can	can	AUX
crl-14452	222	8	and	and	CCONJ
crl-14452	222	9	do	do	AUX
crl-14452	222	10	agree	agree	VERB
crl-14452	222	11	that	that	SCONJ
crl-14452	222	12	there	there	PRON
crl-14452	222	13	is	be	VERB
crl-14452	222	14	a	a	DET
crl-14452	222	15	basic	basic	ADJ
crl-14452	222	16	core	core	NOUN
crl-14452	222	17	of	of	ADP
crl-14452	222	18	information	information	NOUN
crl-14452	222	19	and	and	CCONJ
crl-14452	222	20	or	or	CCONJ
crl-14452	222	21	skills	skill	NOUN
crl-14452	222	22	that	that	SCONJ
crl-14452	222	23	members	member	NOUN
crl-14452	222	24	must	must	AUX
crl-14452	222	25	posses	posse	NOUN
crl-14452	222	26	.	.	PUNCT
crl-14452	223	1	yet	yet	CCONJ
crl-14452	223	2	she	she	PRON
crl-14452	223	3	has	have	AUX
crl-14452	223	4	never	never	ADV
crl-14452	223	5	met	meet	VERB
crl-14452	223	6	a	a	DET
crl-14452	223	7	group	group	NOUN
crl-14452	223	8	of	of	ADP
crl-14452	223	9	librarians	librarians	PROPN
crl-14452	223	10	who	who	PRON
crl-14452	223	11	were	be	AUX
crl-14452	223	12	willing	willing	ADJ
crl-14452	223	13	to	to	PART
crl-14452	223	14	reach	reach	VERB
crl-14452	223	15	a	a	DET
crl-14452	223	16	consensus	consensus	NOUN
crl-14452	223	17	on	on	ADP
crl-14452	223	18	the	the	DET
crl-14452	223	19	indispensable	indispensable	ADJ
crl-14452	223	20	reference	reference	NOUN
crl-14452	223	21	sources	source	NOUN
crl-14452	223	22	.	.	PUNCT
crl-14452	224	1	35	35	NUM
crl-14452	224	2	reference	reference	NOUN
crl-14452	224	3	performance	performance	NOUN
crl-14452	224	4	measures	measure	NOUN
crl-14452	224	5	used	use	VERB
crl-14452	224	6	in	in	ADP
crl-14452	224	7	obtrusive	obtrusive	ADJ
crl-14452	224	8	studies	study	NOUN
crl-14452	224	9	could	could	AUX
crl-14452	224	10	also	also	ADV
crl-14452	224	11	be	be	AUX
crl-14452	224	12	modified	modify	VERB
crl-14452	224	13	for	for	ADP
crl-14452	224	14	use	use	NOUN
crl-14452	224	15	in	in	ADP
crl-14452	224	16	unobtrusive	unobtrusive	ADJ
crl-14452	224	17	studies	study	NOUN
crl-14452	224	18	.	.	PUNCT
crl-14452	225	1	charles	charles	PROPN
crl-14452	225	2	bunge	bunge	PROPN
crl-14452	225	3	and	and	CCONJ
crl-14452	225	4	marjorie	marjorie	NOUN
crl-14452	225	5	murfin	murfin	NOUN
crl-14452	225	6	have	have	AUX
crl-14452	225	7	established	establish	VERB
crl-14452	225	8	a	a	DET
crl-14452	225	9	stringent	stringent	ADJ
crl-14452	225	10	criterion	criterion	NOUN
crl-14452	225	11	for	for	ADP
crl-14452	225	12	patron	patron	NOUN
crl-14452	225	13	-	-	PUNCT
crl-14452	225	14	perceived	perceive	VERB
crl-14452	225	15	fill	fill	NOUN
crl-14452	225	16	rate	rate	NOUN
crl-14452	225	17	.	.	PUNCT
crl-14452	226	1	36	36	NUM
crl-14452	226	2	in	in	ADP
crl-14452	226	3	order	order	NOUN
crl-14452	226	4	to	to	PART
crl-14452	226	5	count	count	VERB
crl-14452	226	6	as	as	ADP
crl-14452	226	7	a	a	DET
crl-14452	226	8	totally	totally	ADV
crl-14452	226	9	successful	successful	ADJ
crl-14452	226	10	question	question	NOUN
crl-14452	226	11	,	,	PUNCT
crl-14452	226	12	users	user	NOUN
crl-14452	226	13	must	must	AUX
crl-14452	226	14	report	report	VERB
crl-14452	226	15	that	that	SCONJ
crl-14452	226	16	they	they	PRON
crl-14452	226	17	located	locate	VERB
crl-14452	226	18	just	just	ADV
crl-14452	226	19	what	what	PRON
crl-14452	226	20	was	be	AUX
crl-14452	226	21	wanted	want	VERB
crl-14452	226	22	and	and	CCONJ
crl-14452	226	23	that	that	SCONJ
crl-14452	226	24	they	they	PRON
crl-14452	226	25	were	be	AUX
crl-14452	226	26	completely	completely	ADV
crl-14452	226	27	satisfied	satisfied	ADJ
crl-14452	226	28	with	with	ADP
crl-14452	226	29	the	the	DET
crl-14452	226	30	information	information	NOUN
crl-14452	226	31	or	or	CCONJ
crl-14452	226	32	materials	material	NOUN
crl-14452	226	33	found	find	VERB
crl-14452	226	34	or	or	CCONJ
crl-14452	226	35	suggested	suggest	VERB
crl-14452	226	36	.	.	PUNCT
crl-14452	227	1	the	the	DET
crl-14452	227	2	average	average	ADJ
crl-14452	227	3	success	success	NOUN
crl-14452	227	4	rate	rate	NOUN
crl-14452	227	5	for	for	ADP
crl-14452	227	6	thirty	thirty	NUM
crl-14452	227	7	-	-	PUNCT
crl-14452	227	8	one	one	NUM
crl-14452	227	9	libraries	library	NOUN
crl-14452	227	10	participating	participate	VERB
crl-14452	227	11	in	in	ADP
crl-14452	227	12	their	their	PRON
crl-14452	227	13	study	study	NOUN
crl-14452	227	14	was	be	AUX
crl-14452	227	15	55.81	55.81	NUM
crl-14452	227	16	percent	percent	NOUN
crl-14452	227	17	for	for	ADP
crl-14452	227	18	all	all	DET
crl-14452	227	19	types	type	NOUN
crl-14452	227	20	of	of	ADP
crl-14452	227	21	reference	reference	NOUN
crl-14452	227	22	questions	question	NOUN
crl-14452	227	23	and	and	CCONJ
crl-14452	227	24	46.7	46.7	NUM
crl-14452	227	25	percent	percent	NOUN
crl-14452	227	26	for	for	ADP
crl-14452	227	27	factual	factual	ADJ
crl-14452	227	28	reference	reference	NOUN
crl-14452	227	29	questions	question	NOUN
crl-14452	227	30	.	.	PUNCT
crl-14452	228	1	murfin	murfin	NOUN
crl-14452	228	2	and	and	CCONJ
crl-14452	228	3	gary	gary	PROPN
crl-14452	228	4	gugelchuk	gugelchuk	NOUN
crl-14452	228	5	note	note	VERB
crl-14452	228	6	that	that	SCONJ
crl-14452	228	7	the	the	DET
crl-14452	228	8	unrealistically	unrealistically	ADV
crl-14452	228	9	high	high	ADJ
crl-14452	228	10	ratings	rating	NOUN
crl-14452	228	11	found	find	VERB
crl-14452	228	12	in	in	ADP
crl-14452	228	13	previous	previous	ADJ
crl-14452	228	14	studies	study	NOUN
crl-14452	228	15	of	of	ADP
crl-14452	228	16	reference	reference	NOUN
crl-14452	228	17	performance	performance	NOUN
crl-14452	228	18	may	may	AUX
crl-14452	228	19	be	be	AUX
crl-14452	228	20	due	due	ADJ
crl-14452	228	21	in	in	ADP
crl-14452	228	22	great	great	ADJ
crl-14452	228	23	part	part	NOUN
crl-14452	228	24	to	to	ADP
crl-14452	228	25	the	the	DET
crl-14452	228	26	use	use	NOUN
crl-14452	228	27	of	of	ADP
crl-14452	228	28	inadequate	inadequate	ADJ
crl-14452	228	29	instruments	instrument	NOUN
crl-14452	228	30	and	and	CCONJ
crl-14452	228	31	methods	method	NOUN
crl-14452	228	32	to	to	PART
crl-14452	228	33	study	study	VERB
crl-14452	228	34	a	a	DET
crl-14452	228	35	complex	complex	ADJ
crl-14452	228	36	phenomenon	phenomenon	NOUN
crl-14452	228	37	.	.	PUNCT
crl-14452	229	1	37	37	NUM
crl-14452	229	2	in	in	ADP
crl-14452	229	3	the	the	DET
crl-14452	229	4	present	present	ADJ
crl-14452	229	5	study	study	NOUN
crl-14452	229	6	of	of	ADP
crl-14452	229	7	five	five	NUM
crl-14452	229	8	academic	academic	ADJ
crl-14452	229	9	libraries	library	NOUN
crl-14452	229	10	,	,	PUNCT
crl-14452	229	11	66	66	NUM
crl-14452	229	12	percent	percent	NOUN
crl-14452	229	13	of	of	ADP
crl-14452	229	14	users	user	NOUN
crl-14452	229	15	report	report	VERB
crl-14452	229	16	finding	find	VERB
crl-14452	229	17	what	what	PRON
crl-14452	229	18	they	they	PRON
crl-14452	229	19	needed	need	VERB
crl-14452	229	20	.	.	PUNCT
crl-14452	230	1	this	this	PRON
crl-14452	230	2	exceeds	exceed	VERB
crl-14452	230	3	the	the	DET
crl-14452	230	4	average	average	ADJ
crl-14452	230	5	success	success	NOUN
crl-14452	230	6	rates	rate	NOUN
crl-14452	230	7	generally	generally	ADV
crl-14452	230	8	found	find	VERB
crl-14452	230	9	in	in	ADP
crl-14452	230	10	unobtrusive	unobtrusive	ADJ
crl-14452	230	11	studies	study	NOUN
crl-14452	230	12	.	.	PUNCT
crl-14452	231	1	the	the	DET
crl-14452	231	2	majority	majority	NOUN
crl-14452	231	3	(	(	PUNCT
crl-14452	231	4	75	75	NUM
crl-14452	231	5	percent	percent	NOUN
crl-14452	231	6	)	)	PUNCT
crl-14452	231	7	also	also	ADV
crl-14452	231	8	report	report	VERB
crl-14452	231	9	that	that	SCONJ
crl-14452	231	10	they	they	PRON
crl-14452	231	11	are	be	AUX
crl-14452	231	12	very	very	ADV
crl-14452	231	13	highly	highly	ADV
crl-14452	231	14	satisfied	satisfied	ADJ
crl-14452	231	15	(	(	PUNCT
crl-14452	231	16	1	1	NUM
crl-14452	231	17	or	or	CCONJ
crl-14452	231	18	2	2	NUM
crl-14452	231	19	on	on	ADP
crl-14452	231	20	a	a	DET
crl-14452	231	21	scale	scale	NOUN
crl-14452	231	22	of	of	ADP
crl-14452	231	23	7	7	NUM
crl-14452	231	24	)	)	PUNCT
crl-14452	231	25	.	.	PUNCT
crl-14452	232	1	for	for	ADP
crl-14452	232	2	this	this	DET
crl-14452	232	3	study	study	NOUN
crl-14452	232	4	,	,	PUNCT
crl-14452	232	5	adopting	adopt	VERB
crl-14452	232	6	a	a	DET
crl-14452	232	7	more	more	ADV
crl-14452	232	8	stringent	stringent	ADJ
crl-14452	232	9	criterion	criterion	NOUN
crl-14452	232	10	similar	similar	ADJ
crl-14452	232	11	to	to	ADP
crl-14452	232	12	that	that	PRON
crl-14452	232	13	used	use	VERB
crl-14452	232	14	by	by	ADP
crl-14452	232	15	bunge	bunge	NOUN
crl-14452	232	16	and	and	CCONJ
crl-14452	232	17	murfin	murfin	NOUN
crl-14452	232	18	would	would	AUX
crl-14452	232	19	result	result	VERB
crl-14452	232	20	in	in	ADP
crl-14452	232	21	a	a	DET
crl-14452	232	22	total	total	ADJ
crl-14452	232	23	success	success	NOUN
crl-14452	232	24	rate	rate	NOUN
crl-14452	232	25	of	of	ADP
crl-14452	232	26	57	57	NUM
crl-14452	232	27	percent	percent	NOUN
crl-14452	232	28	for	for	ADP
crl-14452	232	29	users	user	NOUN
crl-14452	232	30	who	who	PRON
crl-14452	232	31	found	find	VERB
crl-14452	232	32	what	what	PRON
crl-14452	232	33	they	they	PRON
crl-14452	232	34	needed	need	VERB
crl-14452	232	35	and	and	CCONJ
crl-14452	232	36	also	also	ADV
crl-14452	232	37	indicated	indicate	VERB
crl-14452	232	38	that	that	SCONJ
crl-14452	232	39	they	they	PRON
crl-14452	232	40	were	be	AUX
crl-14452	232	41	very	very	ADV
crl-14452	232	42	highly	highly	ADV
crl-14452	232	43	satisfied	satisfied	ADJ
crl-14452	232	44	.	.	PUNCT
crl-14452	233	1	therefore	therefore	ADV
crl-14452	233	2	,	,	PUNCT
crl-14452	233	3	use	use	NOUN
crl-14452	233	4	of	of	ADP
crl-14452	233	5	these	these	DET
crl-14452	233	6	or	or	CCONJ
crl-14452	233	7	similar	similar	ADJ
crl-14452	233	8	measures	measure	NOUN
crl-14452	233	9	in	in	ADP
crl-14452	233	10	unobtrusive	unobtrusive	ADJ
crl-14452	233	11	studies	study	NOUN
crl-14452	233	12	would	would	AUX
crl-14452	233	13	definitely	definitely	ADV
crl-14452	233	14	permit	permit	VERB
crl-14452	233	15	researchers	researcher	NOUN
crl-14452	233	16	to	to	PART
crl-14452	233	17	include	include	VERB
crl-14452	233	18	the	the	DET
crl-14452	233	19	more	more	ADV
crl-14452	233	20	common	common	ADJ
crl-14452	233	21	subject	subject	NOUN
crl-14452	233	22	and	and	CCONJ
crl-14452	233	23	instructional	instructional	ADJ
crl-14452	233	24	types	type	NOUN
crl-14452	233	25	of	of	ADP
crl-14452	233	26	questions	question	NOUN
crl-14452	233	27	with	with	ADP
crl-14452	233	28	more	more	ADV
crl-14452	233	29	precise	precise	ADJ
crl-14452	233	30	measures	measure	NOUN
crl-14452	233	31	than	than	ADP
crl-14452	233	32	global	global	ADJ
crl-14452	233	33	indications	indication	NOUN
crl-14452	233	34	of	of	ADP
crl-14452	233	35	satisfaction	satisfaction	NOUN
crl-14452	233	36	.	.	PUNCT
crl-14452	234	1	with	with	ADP
crl-14452	234	2	the	the	DET
crl-14452	234	3	evidence	evidence	NOUN
crl-14452	234	4	of	of	ADP
crl-14452	234	5	poor	poor	ADJ
crl-14452	234	6	performance	performance	NOUN
crl-14452	234	7	on	on	ADP
crl-14452	234	8	certain	certain	ADJ
crl-14452	234	9	types	type	NOUN
crl-14452	234	10	of	of	ADP
crl-14452	234	11	factual	factual	ADJ
crl-14452	234	12	and	and	CCONJ
crl-14452	234	13	bibliographic	bibliographic	ADJ
crl-14452	234	14	questions	question	NOUN
crl-14452	234	15	that	that	PRON
crl-14452	234	16	librarians	librarian	NOUN
crl-14452	234	17	are	be	AUX
crl-14452	234	18	asked	ask	VERB
crl-14452	234	19	,	,	PUNCT
crl-14452	234	20	academic	academic	ADJ
crl-14452	234	21	librarians	librarian	NOUN
crl-14452	234	22	might	might	AUX
crl-14452	234	23	be	be	AUX
crl-14452	234	24	well	well	ADV
crl-14452	234	25	advised	advise	VERB
crl-14452	234	26	to	to	PART
crl-14452	234	27	be	be	AUX
crl-14452	234	28	more	more	ADV
crl-14452	234	29	critical	critical	ADJ
crl-14452	234	30	in	in	ADP
crl-14452	234	31	interpreting	interpret	VERB
crl-14452	234	32	the	the	DET
crl-14452	234	33	text	text	NOUN
crl-14452	234	34	to	to	ADP
crl-14452	234	35	the	the	DET
crl-14452	234	36	user	user	NOUN
crl-14452	234	37	,	,	PUNCT
crl-14452	234	38	particularly	particularly	ADV
crl-14452	234	39	when	when	SCONJ
crl-14452	234	40	they	they	PRON
crl-14452	234	41	can	can	AUX
crl-14452	234	42	not	not	PART
crl-14452	234	43	claim	claim	VERB
crl-14452	234	44	expertise	expertise	NOUN
crl-14452	234	45	in	in	ADP
crl-14452	234	46	the	the	DET
crl-14452	234	47	subject	subject	ADJ
crl-14452	234	48	area	area	NOUN
crl-14452	234	49	.	.	PUNCT
crl-14452	235	1	library	library	PROPN
crl-14452	235	2	schools	school	NOUN
crl-14452	235	3	might	might	AUX
crl-14452	235	4	consider	consider	VERB
crl-14452	235	5	providing	provide	VERB
crl-14452	235	6	more	more	ADV
crl-14452	235	7	extensive	extensive	ADJ
crl-14452	235	8	education	education	NOUN
crl-14452	235	9	for	for	ADP
crl-14452	235	10	librarians	librarian	NOUN
crl-14452	235	11	in	in	ADP
crl-14452	235	12	interpretation	interpretation	NOUN
crl-14452	235	13	and	and	CCONJ
crl-14452	235	14	verification	verification	NOUN
crl-14452	235	15	of	of	ADP
crl-14452	235	16	answers	answer	NOUN
crl-14452	235	17	in	in	ADP
crl-14452	235	18	standard	standard	ADJ
crl-14452	235	19	factual	factual	ADJ
crl-14452	235	20	sources	source	NOUN
crl-14452	235	21	.	.	PUNCT
crl-14452	236	1	academic	academic	ADJ
crl-14452	236	2	librarians	librarian	NOUN
crl-14452	236	3	responding	respond	VERB
crl-14452	236	4	to	to	ADP
crl-14452	236	5	factual	factual	ADJ
crl-14452	236	6	queries	query	NOUN
crl-14452	236	7	in	in	ADP
crl-14452	236	8	areas	area	NOUN
crl-14452	236	9	for	for	ADP
crl-14452	236	10	which	which	PRON
crl-14452	236	11	they	they	PRON
crl-14452	236	12	lacked	lack	VERB
crl-14452	236	13	the	the	DET
crl-14452	236	14	expertise	expertise	NOUN
crl-14452	236	15	to	to	PART
crl-14452	236	16	make	make	VERB
crl-14452	236	17	.	.	PUNCT
crl-14452	237	1	an	an	DET
crl-14452	237	2	independent	independent	ADJ
crl-14452	237	3	evaluation	evaluation	NOUN
crl-14452	237	4	would	would	AUX
crl-14452	237	5	then	then	ADV
crl-14452	237	6	say	say	VERB
crl-14452	237	7	to	to	ADP
crl-14452	237	8	the	the	DET
crl-14452	237	9	user	user	NOUN
crl-14452	237	10	,	,	PUNCT
crl-14452	237	11	''	''	PUNCT
crl-14452	237	12	here	here	ADV
crl-14452	237	13	is	be	AUX
crl-14452	237	14	a	a	DET
crl-14452	237	15	source	source	NOUN
crl-14452	237	16	that	that	PRON
crl-14452	237	17	might	might	AUX
crl-14452	237	18	help	help	VERB
crl-14452	237	19	you	you	PRON
crl-14452	237	20	find	find	VERB
crl-14452	237	21	an	an	DET
crl-14452	237	22	answer	answer	NOUN
crl-14452	237	23	to	to	ADP
crl-14452	237	24	your	your	PRON
crl-14452	237	25	question	question	NOUN
crl-14452	237	26	''	''	PUNCT
crl-14452	237	27	rather	rather	ADV
crl-14452	237	28	than	than	ADP
crl-14452	237	29	,	,	PUNCT
crl-14452	237	30	''	''	PUNCT
crl-14452	237	31	here	here	ADV
crl-14452	237	32	is	be	AUX
crl-14452	237	33	the	the	DET
crl-14452	237	34	answer	answer	NOUN
crl-14452	237	35	to	to	ADP
crl-14452	237	36	your	your	PRON
crl-14452	237	37	question	question	NOUN
crl-14452	237	38	.	.	PUNCT
crl-14452	237	39	''	''	PUNCT
crl-14452	238	1	when	when	SCONJ
crl-14452	238	2	problems	problem	NOUN
crl-14452	238	3	of	of	ADP
crl-14452	238	4	authority	authority	NOUN
crl-14452	238	5	arise	arise	NOUN
crl-14452	238	6	and	and	CCONJ
crl-14452	238	7	neither	neither	CCONJ
crl-14452	238	8	librarian	librarian	NOUN
crl-14452	238	9	nor	nor	CCONJ
crl-14452	238	10	the	the	DET
crl-14452	238	11	user	user	NOUN
crl-14452	238	12	have	have	VERB
crl-14452	238	13	the	the	DET
crl-14452	238	14	subject	subject	ADJ
crl-14452	238	15	expertise	expertise	NOUN
crl-14452	238	16	to	to	PART
crl-14452	238	17	make	make	VERB
crl-14452	238	18	a	a	DET
crl-14452	238	19	judgment	judgment	NOUN
crl-14452	238	20	,	,	PUNCT
crl-14452	238	21	academic	academic	ADJ
crl-14452	238	22	librarians	librarian	NOUN
crl-14452	238	23	would	would	AUX
crl-14452	238	24	do	do	VERB
crl-14452	238	25	well	well	ADV
crl-14452	238	26	to	to	PART
crl-14452	238	27	refer	refer	VERB
crl-14452	238	28	users	user	NOUN
crl-14452	238	29	to	to	ADP
crl-14452	238	30	teachers	teacher	NOUN
crl-14452	238	31	with	with	ADP
crl-14452	238	32	expert	expert	ADJ
crl-14452	238	33	knowledge	knowledge	NOUN
crl-14452	238	34	.	.	PUNCT
crl-14452	239	1	the	the	DET
crl-14452	239	2	results	result	NOUN
crl-14452	239	3	of	of	ADP
crl-14452	239	4	the	the	DET
crl-14452	239	5	unobtrusive	unobtrusive	ADJ
crl-14452	239	6	studies	study	NOUN
crl-14452	239	7	also	also	ADV
crl-14452	239	8	provide	provide	VERB
crl-14452	239	9	convincing	convincing	ADJ
crl-14452	239	10	evidence	evidence	NOUN
crl-14452	239	11	that	that	SCONJ
crl-14452	239	12	many	many	ADJ
crl-14452	239	13	librarians	librarian	NOUN
crl-14452	239	14	need	need	VERB
crl-14452	239	15	to	to	PART
crl-14452	239	16	be	be	AUX
crl-14452	239	17	more	more	ADV
crl-14452	239	18	critical	critical	ADJ
crl-14452	239	19	in	in	ADP
crl-14452	239	20	assessing	assess	VERB
crl-14452	239	21	their	their	PRON
crl-14452	239	22	expertise	expertise	NOUN
crl-14452	239	23	when	when	SCONJ
crl-14452	239	24	responding	respond	VERB
crl-14452	239	25	to	to	ADP
crl-14452	239	26	f	f	NUM
crl-14452	239	27	~	~	SYM
crl-14452	239	28	ctual	ctual	ADJ
crl-14452	239	29	queries	query	NOUN
crl-14452	239	30	.	.	PUNCT
crl-14452	240	1	harold	harold	PROPN
crl-14452	240	2	wilensky	wilensky	PROPN
crl-14452	240	3	unobtrusive	unobtrusive	VERB
crl-14452	240	4	studies	study	NOUN
crl-14452	240	5	191	191	NUM
crl-14452	240	6	notes	note	VERB
crl-14452	240	7	that	that	SCONJ
crl-14452	240	8	one	one	NUM
crl-14452	240	9	standard	standard	NOUN
crl-14452	240	10	highly	highly	ADV
crl-14452	240	11	adhered	adhere	VERB
crl-14452	240	12	to	to	ADP
crl-14452	240	13	and	and	CCONJ
crl-14452	240	14	accepted	accept	VERB
crl-14452	240	15	in	in	ADP
crl-14452	240	16	established	establish	VERB
crl-14452	240	17	professions	profession	NOUN
crl-14452	240	18	is	be	AUX
crl-14452	240	19	awareness	awareness	NOUN
crl-14452	240	20	of	of	ADP
crl-14452	240	21	the	the	DET
crl-14452	240	22	limited	limited	ADJ
crl-14452	240	23	competence	competence	NOUN
crl-14452	240	24	of	of	ADP
crl-14452	240	25	your	your	PRON
crl-14452	240	26	own	own	ADJ
crl-14452	240	27	specialty	specialty	NOUN
crl-14452	240	28	within	within	ADP
crl-14452	240	29	the	the	DET
crl-14452	240	30	profession	profession	NOUN
crl-14452	240	31	and	and	CCONJ
crl-14452	240	32	readiness	readiness	NOUN
crl-14452	240	33	to	to	PART
crl-14452	240	34	refer	refer	VERB
crl-14452	240	35	clients	client	NOUN
crl-14452	240	36	to	to	ADP
crl-14452	240	37	a	a	DET
crl-14452	240	38	more	more	ADV
crl-14452	240	39	competent	competent	ADJ
crl-14452	240	40	colleague	colleague	NOUN
crl-14452	240	41	.	.	PUNCT
crl-14452	241	1	38	38	NUM
crl-14452	241	2	by	by	ADP
crl-14452	241	3	closely	closely	ADV
crl-14452	241	4	adhering	adhere	VERB
crl-14452	241	5	to	to	ADP
crl-14452	241	6	this	this	DET
crl-14452	241	7	professional	professional	ADJ
crl-14452	241	8	standard	standard	NOUN
crl-14452	241	9	,	,	PUNCT
crl-14452	241	10	reference	reference	NOUN
crl-14452	241	11	librarians	librarian	NOUN
crl-14452	241	12	could	could	AUX
crl-14452	241	13	improve	improve	VERB
crl-14452	241	14	the	the	DET
crl-14452	241	15	quality	quality	NOUN
crl-14452	241	16	of	of	ADP
crl-14452	241	17	their	their	PRON
crl-14452	241	18	factual	factual	ADJ
crl-14452	241	19	answering	answering	NOUN
crl-14452	241	20	services	service	NOUN
crl-14452	241	21	by	by	ADP
crl-14452	241	22	referring	refer	VERB
crl-14452	241	23	users	user	NOUN
crl-14452	241	24	to	to	AUX
crl-14452	241	25	expert	expert	VERB
crl-14452	241	26	sources	source	NOUN
crl-14452	241	27	rather	rather	ADV
crl-14452	241	28	than	than	ADP
crl-14452	241	29	providing	provide	VERB
crl-14452	241	30	an	an	DET
crl-14452	241	31	answer	answer	NOUN
crl-14452	241	32	of	of	ADP
crl-14452	241	33	uncertain	uncertain	ADJ
crl-14452	241	34	quality	quality	NOUN
crl-14452	241	35	.	.	PUNCT
crl-14452	242	1	for	for	ADP
crl-14452	242	2	academic	academic	ADJ
crl-14452	242	3	libraries	library	NOUN
crl-14452	242	4	with	with	ADP
crl-14452	242	5	a	a	DET
crl-14452	242	6	government	government	NOUN
crl-14452	242	7	publications	publication	NOUN
crl-14452	242	8	department	department	NOUN
crl-14452	242	9	,	,	PUNCT
crl-14452	242	10	specialized	specialized	ADJ
crl-14452	242	11	factual	factual	ADJ
crl-14452	242	12	answering	answer	VERB
crl-14452	242	13	services	service	NOUN
crl-14452	242	14	might	might	AUX
crl-14452	242	15	be	be	AUX
crl-14452	242	16	combined	combine	VERB
crl-14452	242	17	with	with	ADP
crl-14452	242	18	the	the	DET
crl-14452	242	19	duties	duty	NOUN
crl-14452	242	20	of	of	ADP
crl-14452	242	21	documents	document	NOUN
crl-14452	242	22	librarians	librarians	PROPN
crl-14452	242	23	.	.	PUNCT
crl-14452	243	1	librarians	librarian	NOUN
crl-14452	243	2	in	in	ADP
crl-14452	243	3	smaller	small	ADJ
crl-14452	243	4	libraries	library	NOUN
crl-14452	243	5	who	who	PRON
crl-14452	243	6	have	have	VERB
crl-14452	243	7	difficulty	difficulty	NOUN
crl-14452	243	8	developing	develop	VERB
crl-14452	243	9	such	such	ADJ
crl-14452	243	10	expertise	expertise	NOUN
crl-14452	243	11	in	in	ADP
crl-14452	243	12	the	the	DET
crl-14452	243	13	staff	staff	NOUN
crl-14452	243	14	might	might	AUX
crl-14452	243	15	try	try	VERB
crl-14452	243	16	to	to	PART
crl-14452	243	17	maintain	maintain	VERB
crl-14452	243	18	sources	source	NOUN
crl-14452	243	19	for	for	ADP
crl-14452	243	20	expert	expert	NOUN
crl-14452	243	21	referral	referral	NOUN
crl-14452	243	22	and	and	CCONJ
crl-14452	243	23	carefully	carefully	ADV
crl-14452	243	24	identify	identify	VERB
crl-14452	243	25	those	those	DET
crl-14452	243	26	sources	source	NOUN
crl-14452	243	27	for	for	ADP
crl-14452	243	28	which	which	PRON
crl-14452	243	29	they	they	PRON
crl-14452	243	30	are	be	AUX
crl-14452	243	31	prepared	prepared	ADJ
crl-14452	243	32	to	to	PART
crl-14452	243	33	provide	provide	VERB
crl-14452	243	34	in	in	ADP
crl-14452	243	35	-	-	PUNCT
crl-14452	243	36	depth	depth	NOUN
crl-14452	243	37	factual	factual	ADJ
crl-14452	243	38	question	question	NOUN
crl-14452	243	39	answering	answer	VERB
crl-14452	243	40	services	service	NOUN
crl-14452	243	41	.	.	PUNCT
crl-14452	244	1	because	because	SCONJ
crl-14452	244	2	of	of	ADP
crl-14452	244	3	the	the	DET
crl-14452	244	4	weaknesses	weakness	NOUN
crl-14452	244	5	of	of	ADP
crl-14452	244	6	both	both	CCONJ
crl-14452	244	7	unobtrusive	unobtrusive	ADJ
crl-14452	244	8	and	and	CCONJ
crl-14452	244	9	obtrusive	obtrusive	ADJ
crl-14452	244	10	studies	study	NOUN
crl-14452	244	11	,	,	PUNCT
crl-14452	244	12	more	more	ADV
crl-14452	244	13	sophisticated	sophisticated	ADJ
crl-14452	244	14	methods	method	NOUN
crl-14452	244	15	must	must	AUX
crl-14452	244	16	be	be	AUX
crl-14452	244	17	developed	develop	VERB
crl-14452	244	18	for	for	ADP
crl-14452	244	19	evaluating	evaluate	VERB
crl-14452	244	20	reference	reference	NOUN
crl-14452	244	21	service	service	NOUN
crl-14452	244	22	performance	performance	NOUN
crl-14452	244	23	.	.	PUNCT
crl-14452	245	1	when	when	SCONJ
crl-14452	245	2	reference	reference	NOUN
crl-14452	245	3	evaluation	evaluation	NOUN
crl-14452	245	4	methods	method	NOUN
crl-14452	245	5	are	be	AUX
crl-14452	245	6	able	able	ADJ
crl-14452	245	7	to	to	PART
crl-14452	245	8	provide	provide	VERB
crl-14452	245	9	a	a	DET
crl-14452	245	10	more	more	ADV
crl-14452	245	11	comprehensive	comprehensive	ADJ
crl-14452	245	12	picture	picture	NOUN
crl-14452	245	13	of	of	ADP
crl-14452	245	14	the	the	DET
crl-14452	245	15	quality	quality	NOUN
crl-14452	245	16	of	of	ADP
crl-14452	245	17	reference	reference	NOUN
crl-14452	245	18	service	service	NOUN
crl-14452	245	19	,	,	PUNCT
crl-14452	245	20	reference	reference	NOUN
crl-14452	245	21	librarians	librarian	NOUN
crl-14452	245	22	and	and	CCONJ
crl-14452	245	23	managers	manager	NOUN
crl-14452	245	24	will	will	AUX
crl-14452	245	25	be	be	AUX
crl-14452	245	26	more	more	ADV
crl-14452	245	27	interested	interested	ADJ
crl-14452	245	28	in	in	ADP
crl-14452	245	29	using	use	VERB
crl-14452	245	30	the	the	DET
crl-14452	245	31	results	result	NOUN
crl-14452	245	32	to	to	PART
crl-14452	245	33	modify	modify	VERB
crl-14452	245	34	reference	reference	NOUN
crl-14452	245	35	service	service	NOUN
crl-14452	245	36	practice	practice	NOUN
crl-14452	245	37	.	.	PUNCT
crl-14452	246	1	a	a	DET
crl-14452	246	2	major	major	ADJ
crl-14452	246	3	advance	advance	NOUN
crl-14452	246	4	in	in	ADP
crl-14452	246	5	improving	improve	VERB
crl-14452	246	6	reference	reference	NOUN
crl-14452	246	7	evaluation	evaluation	NOUN
crl-14452	246	8	will	will	AUX
crl-14452	246	9	be	be	AUX
crl-14452	246	10	expanding	expand	VERB
crl-14452	246	11	the	the	DET
crl-14452	246	12	scope	scope	NOUN
crl-14452	246	13	of	of	ADP
crl-14452	246	14	the	the	DET
crl-14452	246	15	predetermined	predetermined	ADJ
crl-14452	246	16	test	test	NOUN
crl-14452	246	17	questions	question	NOUN
crl-14452	246	18	now	now	ADV
crl-14452	246	19	used	use	VERB
crl-14452	246	20	in	in	ADP
crl-14452	246	21	unobtrusive	unobtrusive	ADJ
crl-14452	246	22	studies	study	NOUN
crl-14452	246	23	and	and	CCONJ
crl-14452	246	24	developing	develop	VERB
crl-14452	246	25	additional	additional	ADJ
crl-14452	246	26	measures	measure	NOUN
crl-14452	246	27	of	of	ADP
crl-14452	246	28	effectiveness	effectiveness	NOUN
crl-14452	246	29	to	to	PART
crl-14452	246	30	supplement	supplement	VERB
crl-14452	246	31	correct	correct	ADJ
crl-14452	246	32	answer	answer	NOUN
crl-14452	246	33	fill	fill	NOUN
crl-14452	246	34	rate	rate	NOUN
crl-14452	246	35	.	.	PUNCT
crl-14452	247	1	while	while	SCONJ
crl-14452	247	2	we	we	PRON
crl-14452	247	3	are	be	AUX
crl-14452	247	4	waiting	wait	VERB
crl-14452	247	5	for	for	ADP
crl-14452	247	6	more	more	ADV
crl-14452	247	7	sophisticated	sophisticated	ADJ
crl-14452	247	8	studies	study	NOUN
crl-14452	247	9	that	that	PRON
crl-14452	247	10	use	use	VERB
crl-14452	247	11	a	a	DET
crl-14452	247	12	greater	great	ADJ
crl-14452	247	13	variety	variety	NOUN
crl-14452	247	14	of	of	ADP
crl-14452	247	15	evaluation	evaluation	NOUN
crl-14452	247	16	methods	method	NOUN
crl-14452	247	17	,	,	PUNCT
crl-14452	247	18	we	we	PRON
crl-14452	247	19	can	can	AUX
crl-14452	247	20	modify	modify	VERB
crl-14452	247	21	our	our	PRON
crl-14452	247	22	professional	professional	ADJ
crl-14452	247	23	service	service	NOUN
crl-14452	247	24	practices	practice	NOUN
crl-14452	247	25	by	by	ADP
crl-14452	247	26	more	more	ADV
crl-14452	247	27	critically	critically	ADV
crl-14452	247	28	examining	examine	VERB
crl-14452	247	29	our	our	PRON
crl-14452	247	30	competence	competence	NOUN
crl-14452	247	31	to	to	PART
crl-14452	247	32	answer	answer	VERB
crl-14452	247	33	certain	certain	ADJ
crl-14452	247	34	types	type	NOUN
crl-14452	247	35	of	of	ADP
crl-14452	247	36	factual	factual	ADJ
crl-14452	247	37	queries	query	NOUN
crl-14452	247	38	.	.	PUNCT
crl-14452	248	1	for	for	ADP
crl-14452	248	2	most	most	ADJ
crl-14452	248	3	queries	query	NOUN
crl-14452	248	4	,	,	PUNCT
crl-14452	248	5	academic	academic	ADJ
crl-14452	248	6	librarians	librarian	NOUN
crl-14452	248	7	might	might	AUX
crl-14452	248	8	do	do	VERB
crl-14452	248	9	best	well	ADV
crl-14452	248	10	to	to	PART
crl-14452	248	11	focus	focus	VERB
crl-14452	248	12	on	on	ADP
crl-14452	248	13	evaluating	evaluate	VERB
crl-14452	248	14	their	their	PRON
crl-14452	248	15	competency	competency	NOUN
crl-14452	248	16	in	in	ADP
crl-14452	248	17	source	source	NOUN
crl-14452	248	18	referral	referral	NOUN
crl-14452	248	19	,	,	PUNCT
crl-14452	248	20	both	both	CCONJ
crl-14452	248	21	internal	internal	ADJ
crl-14452	248	22	and	and	CCONJ
crl-14452	248	23	external	external	ADJ
crl-14452	248	24	.	.	PUNCT
crl-14452	249	1	finally	finally	ADV
crl-14452	249	2	,	,	PUNCT
crl-14452	249	3	we	we	PRON
crl-14452	249	4	should	should	AUX
crl-14452	249	5	consider	consider	VERB
crl-14452	249	6	how	how	SCONJ
crl-14452	249	7	often	often	ADV
crl-14452	249	8	we	we	PRON
crl-14452	249	9	ask	ask	VERB
crl-14452	249	10	users	user	NOUN
crl-14452	249	11	whether	whether	SCONJ
crl-14452	249	12	their	their	PRON
crl-14452	249	13	questions	question	NOUN
crl-14452	249	14	were	be	AUX
crl-14452	249	15	answered	answer	VERB
crl-14452	249	16	fully	fully	ADV
crl-14452	249	17	and	and	CCONJ
crl-14452	249	18	whether	whether	SCONJ
crl-14452	249	19	they	they	PRON
crl-14452	249	20	have	have	AUX
crl-14452	249	21	found	find	VERB
crl-14452	249	22	what	what	PRON
crl-14452	249	23	they	they	PRON
crl-14452	249	24	wanted	want	VERB
crl-14452	249	25	.	.	PUNCT
crl-14452	250	1	192	192	NUM
crl-14452	250	2	college	college	PROPN
crl-14452	250	3	&	&	CCONJ
crl-14452	250	4	research	research	PROPN
crl-14452	250	5	libraries	library	NOUN
crl-14452	250	6	march	march	PROPN
crl-14452	250	7	1989	1989	NUM
crl-14452	250	8	references	reference	NOUN
crl-14452	250	9	1	1	NUM
crl-14452	250	10	.	.	PUNCT
crl-14452	250	11	peter	peter	PROPN
crl-14452	250	12	hernon	hernon	PROPN
crl-14452	250	13	and	and	CCONJ
crl-14452	250	14	charles	charles	PROPN
crl-14452	250	15	r.	r.	PROPN
crl-14452	250	16	mcclure	mcclure	PROPN
crl-14452	250	17	,	,	PUNCT
crl-14452	250	18	unobtrusive	unobtrusive	ADJ
crl-14452	250	19	testing	testing	NOUN
crl-14452	250	20	and	and	CCONJ
crl-14452	250	21	library	library	NOUN
crl-14452	250	22	reference	reference	NOUN
crl-14452	250	23	seroices	seroice	NOUN
crl-14452	250	24	(	(	PUNCT
crl-14452	250	25	norwood	norwood	NOUN
crl-14452	250	26	,	,	PUNCT
crl-14452	250	27	n.j	n.j	PROPN
crl-14452	250	28	.	.	PROPN
crl-14452	250	29	:	:	PUNCT
crl-14452	250	30	ablex	ablex	PROPN
crl-14452	250	31	,	,	PUNCT
crl-14452	250	32	1987	1987	NUM
crl-14452	250	33	)	)	PUNCT
crl-14452	250	34	.	.	PUNCT
crl-14452	251	1	2	2	X
crl-14452	251	2	.	.	X
crl-14452	251	3	jo	jo	PROPN
crl-14452	251	4	bell	bell	PROPN
crl-14452	251	5	whitlatch	whitlatch	NOUN
crl-14452	251	6	,	,	PUNCT
crl-14452	251	7	"	"	PUNCT
crl-14452	251	8	client	client	NOUN
crl-14452	251	9	/	/	SYM
crl-14452	251	10	service	service	NOUN
crl-14452	251	11	provider	provider	NOUN
crl-14452	251	12	perceptions	perception	NOUN
crl-14452	251	13	of	of	ADP
crl-14452	251	14	reference	reference	NOUN
crl-14452	251	15	service	service	NOUN
crl-14452	251	16	outcomes	outcome	NOUN
crl-14452	251	17	in	in	ADP
crl-14452	251	18	academic	academic	ADJ
crl-14452	251	19	libraries	library	NOUN
crl-14452	251	20	:	:	PUNCT
crl-14452	251	21	effects	effect	NOUN
crl-14452	251	22	of	of	ADP
crl-14452	251	23	feedback	feedback	NOUN
crl-14452	251	24	and	and	CCONJ
crl-14452	251	25	uncertainty	uncertainty	NOUN
crl-14452	251	26	"	"	PUNCT
crl-14452	251	27	(	(	PUNCT
crl-14452	251	28	ph.d	ph.d	PROPN
crl-14452	251	29	.	.	PUNCT
crl-14452	251	30	diss	diss	PROPN
crl-14452	251	31	.	.	PROPN
crl-14452	251	32	,	,	PUNCT
crl-14452	251	33	university	university	PROPN
crl-14452	251	34	of	of	ADP
crl-14452	251	35	california	california	PROPN
crl-14452	251	36	,	,	PUNCT
crl-14452	251	37	berkeley	berkeley	PROPN
crl-14452	251	38	,	,	PUNCT
crl-14452	251	39	1987	1987	NUM
crl-14452	251	40	)	)	PUNCT
crl-14452	251	41	.	.	PUNCT
crl-14452	252	1	3	3	X
crl-14452	252	2	.	.	X
crl-14452	252	3	peter	peter	PROPN
crl-14452	252	4	hernon	hernon	PROPN
crl-14452	252	5	and	and	CCONJ
crl-14452	252	6	charles	charles	PROPN
crl-14452	252	7	r.	r.	PROPN
crl-14452	252	8	mcoure	mcoure	PROPN
crl-14452	252	9	,	,	PUNCT
crl-14452	252	10	"	"	PUNCT
crl-14452	252	11	unobtrusive	unobtrusive	ADJ
crl-14452	252	12	testing	testing	NOUN
crl-14452	252	13	:	:	PUNCT
crl-14452	252	14	the	the	DET
crl-14452	252	15	55	55	NUM
crl-14452	252	16	percent	percent	NOUN
crl-14452	252	17	rule	rule	NOUN
crl-14452	252	18	,	,	PUNCT
crl-14452	252	19	"	"	PUNCT
crl-14452	252	20	library	library	PROPN
crl-14452	252	21	journa1111:37	journa1111:37	PROPN
crl-14452	252	22	-	-	PROPN
crl-14452	252	23	41	41	NUM
crl-14452	252	24	(	(	PUNCT
crl-14452	252	25	1986	1986	NUM
crl-14452	252	26	)	)	PUNCT
crl-14452	252	27	.	.	PUNCT
crl-14452	253	1	4	4	X
crl-14452	253	2	.	.	X
crl-14452	253	3	thomas	thomas	PROPN
crl-14452	253	4	childers	childer	NOUN
crl-14452	253	5	,	,	PUNCT
crl-14452	253	6	''	''	PUNCT
crl-14452	253	7	the	the	DET
crl-14452	253	8	quality	quality	NOUN
crl-14452	253	9	of	of	ADP
crl-14452	253	10	reference	reference	NOUN
crl-14452	253	11	:	:	PUNCT
crl-14452	253	12	still	still	ADV
crl-14452	253	13	moot	moot	VERB
crl-14452	253	14	after	after	ADP
crl-14452	253	15	20	20	NUM
crl-14452	253	16	years	year	NOUN
crl-14452	253	17	,	,	PUNCT
crl-14452	253	18	''	''	PUNCT
crl-14452	253	19	journal	journal	PROPN
crl-14452	253	20	of	of	ADP
crl-14452	253	21	academic	academic	ADJ
crl-14452	253	22	librarianship	librarianship	NOUN
crl-14452	253	23	13:73	13:73	NUM
crl-14452	253	24	-	-	SYM
crl-14452	253	25	74	74	NUM
crl-14452	253	26	(	(	PUNCT
crl-14452	253	27	1987	1987	NUM
crl-14452	253	28	)	)	PUNCT
crl-14452	253	29	.	.	PUNCT
crl-14452	254	1	5	5	X
crl-14452	254	2	.	.	X
crl-14452	254	3	hernon	hernon	NOUN
crl-14452	254	4	and	and	CCONJ
crl-14452	254	5	mcoure	mcoure	NOUN
crl-14452	254	6	,	,	PUNCT
crl-14452	254	7	"	"	PUNCT
crl-14452	254	8	unobtrusive	unobtrusive	ADJ
crl-14452	254	9	testing	testing	NOUN
crl-14452	254	10	,	,	PUNCT
crl-14452	254	11	"	"	PUNCT
crl-14452	254	12	p.39	p.39	X
crl-14452	254	13	.	.	PUNCT
crl-14452	255	1	6	6	X
crl-14452	255	2	.	.	X
crl-14452	255	3	ibid	ibid	NOUN
crl-14452	255	4	.	.	PUNCT
crl-14452	255	5	,	,	PUNCT
crl-14452	255	6	p.48	p.48	PROPN
crl-14452	255	7	.	.	PROPN
crl-14452	256	1	7	7	X
crl-14452	256	2	.	.	X
crl-14452	256	3	hernon	hernon	PROPN
crl-14452	256	4	and	and	CCONJ
crl-14452	256	5	mcclure	mcclure	NOUN
crl-14452	256	6	,	,	PUNCT
crl-14452	256	7	"	"	PUNCT
crl-14452	256	8	unobtrusive	unobtrusive	ADJ
crl-14452	256	9	testing	testing	NOUN
crl-14452	256	10	,	,	PUNCT
crl-14452	256	11	"	"	PUNCT
crl-14452	256	12	p.24	p.24	X
crl-14452	256	13	.	.	NOUN
crl-14452	257	1	8	8	X
crl-14452	257	2	.	.	X
crl-14452	257	3	ibid	ibid	PROPN
crl-14452	257	4	.	.	PUNCT
crl-14452	257	5	,	,	PUNCT
crl-14452	257	6	p.41	p.41	PROPN
crl-14452	257	7	.	.	PUNCT
crl-14452	258	1	9	9	X
crl-14452	258	2	.	.	PROPN
crl-14452	258	3	jum	jum	PROPN
crl-14452	258	4	c.	c.	PROPN
crl-14452	258	5	nunnally	nunnally	ADV
crl-14452	258	6	,	,	PUNCT
crl-14452	258	7	psychometric	psychometric	ADJ
crl-14452	258	8	theory	theory	NOUN
crl-14452	258	9	(	(	PUNCT
crl-14452	258	10	new	new	PROPN
crl-14452	258	11	york	york	PROPN
crl-14452	258	12	:	:	PUNCT
crl-14452	258	13	mcgraw	mcgraw	PROPN
crl-14452	258	14	hill	hill	PROPN
crl-14452	258	15	,	,	PUNCT
crl-14452	258	16	1978	1978	NUM
crl-14452	258	17	)	)	PUNCT
crl-14452	258	18	,	,	PUNCT
crl-14452	258	19	p.93	p.93	NOUN
crl-14452	258	20	.	.	PUNCT
crl-14452	259	1	10	10	NUM
crl-14452	259	2	.	.	PUNCT
crl-14452	260	1	childers	childer	NOUN
crl-14452	260	2	,	,	PUNCT
crl-14452	260	3	"	"	PUNCT
crl-14452	260	4	the	the	DET
crl-14452	260	5	quality	quality	NOUN
crl-14452	260	6	of	of	ADP
crl-14452	260	7	reference	reference	NOUN
crl-14452	260	8	.	.	PUNCT
crl-14452	260	9	"	"	PUNCT
crl-14452	261	1	11	11	NUM
crl-14452	261	2	.	.	X
crl-14452	261	3	ibid	ibid	PROPN
crl-14452	261	4	.	.	PUNCT
crl-14452	262	1	u.	u.	PROPN
crl-14452	262	2	evelyn	evelyn	PROPN
crl-14452	262	3	h.	h.	PROPN
crl-14452	262	4	daniel	daniel	PROPN
crl-14452	262	5	,	,	PUNCT
crl-14452	262	6	"	"	PUNCT
crl-14452	262	7	the	the	DET
crl-14452	262	8	effects	effect	NOUN
crl-14452	262	9	of	of	ADP
crl-14452	262	10	identity	identity	NOUN
crl-14452	262	11	,	,	PUNCT
crl-14452	262	12	attitude	attitude	NOUN
crl-14452	262	13	and	and	CCONJ
crl-14452	262	14	priority	priority	NOUN
crl-14452	262	15	,	,	PUNCT
crl-14452	262	16	"	"	PUNCT
crl-14452	262	17	journal	journal	NOUN
crl-14452	262	18	of	of	ADP
crl-14452	262	19	academic	academic	ADJ
crl-14452	262	20	librarianship	librarianship	NOUN
crl-14452	262	21	13:76	13:76	NUM
crl-14452	262	22	-	-	SYM
crl-14452	262	23	78	78	NUM
crl-14452	262	24	(	(	PUNCT
crl-14452	262	25	1987	1987	NUM
crl-14452	262	26	)	)	PUNCT
crl-14452	262	27	.	.	PUNCT
crl-14452	263	1	.	.	PUNCT
crl-14452	264	1	13	13	NUM
crl-14452	264	2	.	.	PUNCT
crl-14452	264	3	duane	duane	PROPN
crl-14452	264	4	e.	e.	PROPN
crl-14452	264	5	webster	webster	PROPN
crl-14452	264	6	,	,	PUNCT
crl-14452	264	7	"	"	PUNCT
crl-14452	264	8	examining	examine	VERB
crl-14452	264	9	the	the	DET
crl-14452	264	10	broader	broad	ADJ
crl-14452	264	11	domain	domain	NOUN
crl-14452	264	12	,	,	PUNCT
crl-14452	264	13	"	"	PUNCT
crl-14452	264	14	journal	journal	NOUN
crl-14452	264	15	of	of	ADP
crl-14452	264	16	academic	academic	ADJ
crl-14452	264	17	librarianship	librarianship	NOUN
crl-14452	264	18	13:79	13:79	NUM
crl-14452	264	19	-	-	SYM
crl-14452	264	20	80	80	NUM
crl-14452	264	21	(	(	PUNCT
crl-14452	264	22	1987	1987	NUM
crl-14452	264	23	)	)	PUNCT
crl-14452	264	24	.	.	PUNCT
crl-14452	265	1	14	14	NUM
crl-14452	265	2	.	.	PUNCT
crl-14452	266	1	patrick	patrick	PROPN
crl-14452	266	2	wilson	wilson	PROPN
crl-14452	266	3	,	,	PUNCT
crl-14452	266	4	second	second	ADJ
crl-14452	266	5	-	-	PUNCT
crl-14452	266	6	hand	hand	NOUN
crl-14452	266	7	knowledge	knowledge	NOUN
crl-14452	266	8	:	:	PUNCT
crl-14452	266	9	an	an	DET
crl-14452	266	10	inquiry	inquiry	NOUN
crl-14452	266	11	into	into	ADP
crl-14452	266	12	cognitive	cognitive	ADJ
crl-14452	266	13	authority	authority	NOUN
crl-14452	266	14	(	(	PUNCT
crl-14452	266	15	westport	westport	PROPN
crl-14452	266	16	,	,	PUNCT
crl-14452	266	17	conn	conn	PROPN
crl-14452	266	18	.	.	PROPN
crl-14452	266	19	:	:	PUNCT
crl-14452	266	20	greenwood	greenwood	PROPN
crl-14452	266	21	,	,	PUNCT
crl-14452	266	22	1983	1983	NUM
crl-14452	266	23	)	)	PUNCT
crl-14452	266	24	,	,	PUNCT
crl-14452	266	25	p.173	p.173	NOUN
crl-14452	266	26	-	-	SYM
crl-14452	266	27	92	92	NUM
crl-14452	266	28	.	.	PUNCT
crl-14452	267	1	15	15	NUM
crl-14452	267	2	.	.	X
crl-14452	268	1	ibid	ibid	PROPN
crl-14452	268	2	.	.	PUNCT
crl-14452	268	3	,	,	PUNCT
crl-14452	268	4	p.192	p.192	PROPN
crl-14452	268	5	.	.	PUNCT
crl-14452	269	1	16	16	NUM
crl-14452	269	2	.	.	PUNCT
crl-14452	270	1	hernon	hernon	NOUN
crl-14452	270	2	and	and	CCONJ
crl-14452	270	3	mcoure	mcoure	NOUN
crl-14452	270	4	,	,	PUNCT
crl-14452	270	5	"	"	PUNCT
crl-14452	270	6	unobtrusive	unobtrusive	ADJ
crl-14452	270	7	testing	testing	NOUN
crl-14452	270	8	,	,	PUNCT
crl-14452	270	9	"	"	PUNCT
crl-14452	270	10	p.128	p.128	NOUN
crl-14452	270	11	.	.	PUNCT
crl-14452	270	12	17	17	NUM
crl-14452	270	13	.	.	PUNCT
crl-14452	270	14	ibid	ibid	PROPN
crl-14452	270	15	.	.	PUNCT
crl-14452	270	16	,	,	PUNCT
crl-14452	270	17	p.144	p.144	PROPN
crl-14452	270	18	.	.	PROPN
crl-14452	271	1	18	18	NUM
crl-14452	271	2	.	.	X
crl-14452	271	3	ibid	ibid	PROPN
crl-14452	271	4	.	.	PUNCT
crl-14452	271	5	,	,	PUNCT
crl-14452	271	6	p.167	p.167	PROPN
crl-14452	271	7	.	.	PUNCT
crl-14452	272	1	19	19	NUM
crl-14452	272	2	.	.	PUNCT
crl-14452	272	3	richard	richard	PROPN
crl-14452	272	4	j.	j.	PROPN
crl-14452	272	5	butler	butler	PROPN
crl-14452	272	6	,	,	PUNCT
crl-14452	272	7	"	"	PUNCT
crl-14452	272	8	user	user	NOUN
crl-14452	272	9	satisfaction	satisfaction	NOUN
crl-14452	272	10	with	with	ADP
crl-14452	272	11	a	a	DET
crl-14452	272	12	service	service	NOUN
crl-14452	272	13	:	:	PUNCT
crl-14452	272	14	an	an	DET
crl-14452	272	15	approach	approach	NOUN
crl-14452	272	16	from	from	ADP
crl-14452	272	17	power	power	NOUN
crl-14452	272	18	and	and	CCONJ
crl-14452	272	19	task	task	NOUN
crl-14452	272	20	characteristics	characteristic	NOUN
crl-14452	272	21	,	,	PUNCT
crl-14452	272	22	''	''	PUNCT
crl-14452	272	23	journal	journal	PROPN
crl-14452	272	24	of	of	ADP
crl-14452	272	25	management	management	NOUN
crl-14452	272	26	studies	study	NOUN
crl-14452	272	27	17:1	17:1	NUM
crl-14452	272	28	-	-	SYM
crl-14452	272	29	18	18	NUM
crl-14452	272	30	(	(	PUNCT
crl-14452	272	31	1980	1980	NUM
crl-14452	272	32	)	)	PUNCT
crl-14452	272	33	.	.	PUNCT
crl-14452	273	1	·	·	PUNCT
crl-14452	273	2	20	20	NUM
crl-14452	273	3	.	.	PUNCT
crl-14452	274	1	james	james	PROPN
crl-14452	274	2	d.	d.	PROPN
crl-14452	274	3	thompson	thompson	PROPN
crl-14452	274	4	,	,	PUNCT
crl-14452	274	5	organizations	organization	NOUN
crl-14452	274	6	in	in	ADP
crl-14452	274	7	action	action	NOUN
crl-14452	274	8	(	(	PUNCT
crl-14452	274	9	new	new	PROPN
crl-14452	274	10	york	york	PROPN
crl-14452	274	11	:	:	PUNCT
crl-14452	274	12	mcgraw	mcgraw	PROPN
crl-14452	274	13	hill	hill	PROPN
crl-14452	274	14	,	,	PUNCT
crl-14452	274	15	1967	1967	NUM
crl-14452	274	16	)	)	PUNCT
crl-14452	274	17	.	.	PUNCT
crl-14452	275	1	21	21	NUM
crl-14452	275	2	.	.	PUNCT
crl-14452	276	1	peter	peter	PROPN
crl-14452	276	2	k.	k.	PROPN
crl-14452	276	3	mills	mills	PROPN
crl-14452	276	4	and	and	CCONJ
crl-14452	276	5	dennis	dennis	PROPN
crl-14452	276	6	j.	j.	PROPN
crl-14452	276	7	moberg	moberg	PROPN
crl-14452	276	8	,	,	PUNCT
crl-14452	276	9	"	"	PUNCT
crl-14452	276	10	perspectives	perspective	NOUN
crl-14452	276	11	on	on	ADP
crl-14452	276	12	the	the	DET
crl-14452	276	13	technology	technology	NOUN
crl-14452	276	14	of	of	ADP
crl-14452	276	15	service	service	NOUN
crl-14452	276	16	operations	operation	NOUN
crl-14452	276	17	,	,	PUNCT
crl-14452	276	18	"	"	PUNCT
crl-14452	276	19	academy	academy	NOUN
crl-14452	276	20	of	of	ADP
crl-14452	276	21	management	management	NOUN
crl-14452	276	22	review	review	NOUN
crl-14452	276	23	7:467	7:467	PROPN
crl-14452	276	24	-	-	SYM
crl-14452	276	25	78	78	NUM
crl-14452	276	26	(	(	PUNCT
crl-14452	276	27	1982	1982	NUM
crl-14452	276	28	)	)	PUNCT
crl-14452	276	29	.	.	PUNCT
crl-14452	277	1	22	22	NUM
crl-14452	277	2	.	.	PUNCT
crl-14452	278	1	hernon	hernon	NOUN
crl-14452	278	2	and	and	CCONJ
crl-14452	278	3	mcclure	mcclure	NOUN
crl-14452	278	4	,	,	PUNCT
crl-14452	278	5	"	"	PUNCT
crl-14452	278	6	unobtrusive	unobtrusive	ADJ
crl-14452	278	7	testing	testing	NOUN
crl-14452	278	8	,	,	PUNCT
crl-14452	278	9	"	"	PUNCT
crl-14452	278	10	p.104	p.104	PROPN
crl-14452	278	11	-	-	SYM
crl-14452	278	12	105	105	NUM
crl-14452	278	13	.	.	PUNCT
crl-14452	278	14	23	23	NUM
crl-14452	278	15	.	.	PUNCT
crl-14452	279	1	catherine	catherine	PROPN
crl-14452	279	2	sheldrick	sheldrick	PROPN
crl-14452	279	3	ross	ross	PROPN
crl-14452	279	4	,	,	PUNCT
crl-14452	279	5	"	"	PUNCT
crl-14452	279	6	how	how	SCONJ
crl-14452	279	7	to	to	PART
crl-14452	279	8	find	find	VERB
crl-14452	279	9	out	out	ADP
crl-14452	279	10	what	what	PRON
crl-14452	279	11	people	people	NOUN
crl-14452	279	12	really	really	ADV
crl-14452	279	13	want	want	VERB
crl-14452	279	14	to	to	PART
crl-14452	279	15	know	know	VERB
crl-14452	279	16	,	,	PUNCT
crl-14452	279	17	"	"	PUNCT
crl-14452	279	18	the	the	DET
crl-14452	279	19	reference	reference	NOUN
crl-14452	279	20	librarian	librarian	NOUN
crl-14452	279	21	16:19	16:19	NUM
crl-14452	279	22	-	-	SYM
crl-14452	279	23	30	30	NUM
crl-14452	279	24	(	(	PUNCT
crl-14452	279	25	1986	1986	NUM
crl-14452	279	26	)	)	PUNCT
crl-14452	279	27	.	.	PUNCT
crl-14452	280	1	24	24	NUM
crl-14452	280	2	.	.	X
crl-14452	280	3	ibid	ibid	VERB
crl-14452	280	4	.	.	PUNCT
crl-14452	281	1	25	25	NUM
crl-14452	281	2	.	.	PUNCT
crl-14452	282	1	fred	fred	PROPN
crl-14452	282	2	oser	oser	PROPN
crl-14452	282	3	,	,	PUNCT
crl-14452	282	4	''	''	PUNCT
crl-14452	282	5	referens	referen	VERB
crl-14452	282	6	simplex	simplex	PROPN
crl-14452	282	7	or	or	CCONJ
crl-14452	282	8	the	the	DET
crl-14452	282	9	mysteries	mystery	NOUN
crl-14452	282	10	of	of	ADP
crl-14452	282	11	reference	reference	NOUN
crl-14452	282	12	interviewing	interviewing	NOUN
crl-14452	282	13	revealed	reveal	VERB
crl-14452	282	14	,	,	PUNCT
crl-14452	282	15	''	''	PUNCT
crl-14452	282	16	the	the	DET
crl-14452	282	17	reference	reference	NOUN
crl-14452	282	18	librarian	librarian	NOUN
crl-14452	282	19	16:53	16:53	NUM
crl-14452	282	20	-	-	SYM
crl-14452	282	21	78	78	NUM
crl-14452	282	22	(	(	PUNCT
crl-14452	282	23	1986	1986	NUM
crl-14452	282	24	)	)	PUNCT
crl-14452	282	25	.	.	PUNCT
crl-14452	283	1	26	26	NUM
crl-14452	283	2	.	.	PUNCT
crl-14452	284	1	helen	helen	PROPN
crl-14452	284	2	m.	m.	PROPN
crl-14452	284	3	gothberg	gothberg	PROPN
crl-14452	284	4	,	,	PUNCT
crl-14452	284	5	"	"	PUNCT
crl-14452	284	6	the	the	DET
crl-14452	284	7	beginnings	beginning	NOUN
crl-14452	284	8	,	,	PUNCT
crl-14452	284	9	"	"	PUNCT
crl-14452	284	10	the	the	DET
crl-14452	284	11	reference	reference	NOUN
crl-14452	284	12	librarian	librarian	ADJ
crl-14452	284	13	16:7	16:7	NUM
crl-14452	284	14	-	-	SYM
crl-14452	284	15	18	18	NUM
crl-14452	284	16	(	(	PUNCT
crl-14452	284	17	1986	1986	NUM
crl-14452	284	18	)	)	PUNCT
crl-14452	284	19	.	.	PUNCT
crl-14452	285	1	27	27	NUM
crl-14452	285	2	.	.	PUNCT
crl-14452	286	1	hernon	hernon	NOUN
crl-14452	286	2	and	and	CCONJ
crl-14452	286	3	mcoure	mcoure	NOUN
crl-14452	286	4	,	,	PUNCT
crl-14452	286	5	"	"	PUNCT
crl-14452	286	6	unobtrusive	unobtrusive	ADJ
crl-14452	286	7	testing	testing	NOUN
crl-14452	286	8	,	,	PUNCT
crl-14452	286	9	"	"	PUNCT
crl-14452	286	10	p.167	p.167	NOUN
crl-14452	286	11	.	.	PUNCT
crl-14452	287	1	28	28	X
crl-14452	287	2	.	.	X
crl-14452	288	1	ibid	ibid	PROPN
crl-14452	288	2	.	.	PUNCT
crl-14452	288	3	,	,	PUNCT
crl-14452	288	4	p.105	p.105	PROPN
crl-14452	288	5	.	.	PROPN
crl-14452	288	6	29	29	NUM
crl-14452	288	7	.	.	PUNCT
crl-14452	289	1	ibid	ibid	PROPN
crl-14452	289	2	.	.	PUNCT
crl-14452	289	3	,	,	PUNCT
crl-14452	289	4	p.39	p.39	PROPN
crl-14452	289	5	-	-	SYM
crl-14452	289	6	40	40	NUM
crl-14452	289	7	.	.	NUM
crl-14452	290	1	30	30	NUM
crl-14452	290	2	.	.	PUNCT
crl-14452	291	1	patrick	patrick	PROPN
crl-14452	291	2	wilson	wilson	PROPN
crl-14452	291	3	,	,	PUNCT
crl-14452	291	4	public	public	ADJ
crl-14452	291	5	knowledge	knowledge	NOUN
crl-14452	291	6	,	,	PUNCT
crl-14452	291	7	private	private	ADJ
crl-14452	291	8	ignorance	ignorance	NOUN
crl-14452	291	9	:	:	PUNCT
crl-14452	291	10	toward	toward	ADP
crl-14452	291	11	a	a	DET
crl-14452	291	12	library	library	NOUN
crl-14452	291	13	and	and	CCONJ
crl-14452	291	14	information	information	NOUN
crl-14452	291	15	policy	policy	NOUN
crl-14452	291	16	(	(	PUNCT
crl-14452	291	17	westport	westport	PROPN
crl-14452	291	18	,	,	PUNCT
crl-14452	291	19	conn	conn	PROPN
crl-14452	291	20	.	.	PROPN
crl-14452	291	21	:	:	PUNCT
crl-14452	291	22	greenwood	greenwood	PROPN
crl-14452	291	23	,	,	PUNCT
crl-14452	291	24	1977	1977	NUM
crl-14452	291	25	)	)	PUNCT
crl-14452	291	26	,	,	PUNCT
crl-14452	291	27	p.122	p.122	PROPN
crl-14452	291	28	.	.	PUNCT
crl-14452	291	29	31	31	NUM
crl-14452	291	30	.	.	PUNCT
crl-14452	292	1	gordon	gordon	PROPN
crl-14452	292	2	p.	p.	PROPN
crl-14452	292	3	whitaker	whitaker	NOUN
crl-14452	292	4	,	,	PUNCT
crl-14452	292	5	"	"	PUNCT
crl-14452	292	6	coproduction	coproduction	NOUN
crl-14452	292	7	:	:	PUNCT
crl-14452	292	8	citizen	citizen	NOUN
crl-14452	292	9	participation	participation	NOUN
crl-14452	292	10	in	in	ADP
crl-14452	292	11	service	service	NOUN
crl-14452	292	12	delivery	delivery	NOUN
crl-14452	292	13	,	,	PUNCT
crl-14452	292	14	"	"	PUNCT
crl-14452	292	15	public	public	ADJ
crl-14452	292	16	administration	administration	NOUN
crl-14452	292	17	review	review	NOUN
crl-14452	292	18	40:240	40:240	NUM
crl-14452	292	19	-	-	SYM
crl-14452	292	20	46	46	NUM
crl-14452	292	21	(	(	PUNCT
crl-14452	292	22	1980	1980	NUM
crl-14452	292	23	)	)	PUNCT
crl-14452	292	24	.	.	PUNCT
crl-14452	293	1	32	32	NUM
crl-14452	293	2	.	.	PUNCT
crl-14452	294	1	john	john	PROPN
crl-14452	294	2	n.	n.	PROPN
crl-14452	294	3	campbell	campbell	PROPN
crl-14452	294	4	,	,	PUNCT
crl-14452	294	5	"	"	PUNCT
crl-14452	294	6	labs	lab	NOUN
crl-14452	294	7	,	,	PUNCT
crl-14452	294	8	fields	field	NOUN
crl-14452	294	9	,	,	PUNCT
crl-14452	294	10	and	and	CCONJ
crl-14452	294	11	straw	straw	NOUN
crl-14452	294	12	issues	issue	NOUN
crl-14452	294	13	,	,	PUNCT
crl-14452	294	14	"	"	PUNCT
crl-14452	294	15	in	in	ADP
crl-14452	294	16	generalizing	generalize	VERB
crl-14452	294	17	from	from	ADP
crl-14452	294	18	laboratory	laboratory	NOUN
crl-14452	294	19	to	to	ADP
crl-14452	294	20	field	field	NOUN
crl-14452	294	21	settings	setting	NOUN
crl-14452	294	22	,	,	PUNCT
crl-14452	294	23	ed	ed	NOUN
crl-14452	294	24	.	.	PROPN
crl-14452	295	1	edwin	edwin	PROPN
crl-14452	295	2	a.	a.	PROPN
crl-14452	295	3	locke	locke	PROPN
crl-14452	295	4	(	(	PUNCT
crl-14452	295	5	lexington	lexington	PROPN
crl-14452	295	6	,	,	PUNCT
crl-14452	295	7	mass	mass	PROPN
crl-14452	295	8	.	.	PUNCT
crl-14452	295	9	:	:	PUNCT
crl-14452	295	10	lexington	lexington	PROPN
crl-14452	295	11	books	books	PROPN
crl-14452	295	12	,	,	PUNCT
crl-14452	295	13	1987	1987	NUM
crl-14452	295	14	)	)	PUNCT
crl-14452	295	15	,	,	PUNCT
crl-14452	295	16	p.269	p.269	PROPN
crl-14452	295	17	-	-	SYM
crl-14452	295	18	79	79	NUM
crl-14452	295	19	.	.	PUNCT
crl-14452	296	1	33	33	NUM
crl-14452	296	2	.	.	PUNCT
crl-14452	297	1	hernon	hernon	PROPN
crl-14452	297	2	and	and	CCONJ
crl-14452	297	3	mcoure	mcoure	NOUN
crl-14452	297	4	,	,	PUNCT
crl-14452	297	5	"	"	PUNCT
crl-14452	297	6	unobtrusive	unobtrusive	ADJ
crl-14452	297	7	testing	testing	NOUN
crl-14452	297	8	,	,	PUNCT
crl-14452	297	9	"	"	PUNCT
crl-14452	297	10	p.164	p.164	NOUN
crl-14452	297	11	.	.	PUNCT
crl-14452	298	1	34	34	NUM
crl-14452	298	2	.	.	PUNCT
crl-14452	299	1	wilson	wilson	PROPN
crl-14452	299	2	,	,	PUNCT
crl-14452	299	3	second	second	ADJ
crl-14452	299	4	-	-	PUNCT
crl-14452	299	5	hand	hand	NOUN
crl-14452	299	6	knowledge	knowledge	NOUN
crl-14452	299	7	,	,	PUNCT
crl-14452	299	8	p.192	p.192	NOUN
crl-14452	299	9	.	.	PROPN
crl-14452	299	10	35	35	NUM
crl-14452	299	11	.	.	PUNCT
crl-14452	300	1	sandra	sandra	PROPN
crl-14452	300	2	m	m	PROPN
crl-14452	300	3	.	.	PUNCT
crl-14452	301	1	naiman	naiman	NOUN
crl-14452	301	2	,	,	PUNCT
crl-14452	301	3	"	"	PUNCT
crl-14452	301	4	the	the	DET
crl-14452	301	5	unexamined	unexamined	ADJ
crl-14452	301	6	interview	interview	NOUN
crl-14452	301	7	is	be	AUX
crl-14452	301	8	not	not	PART
crl-14452	301	9	worth	worth	ADJ
crl-14452	301	10	having	have	VERB
crl-14452	301	11	,	,	PUNCT
crl-14452	301	12	"	"	PUNCT
crl-14452	301	13	the	the	DET
crl-14452	301	14	reference	reference	NOUN
crl-14452	301	15	librarian	librarian	NOUN
crl-14452	301	16	16:31	16:31	NUM
crl-14452	301	17	-	-	SYM
crl-14452	301	18	46	46	NUM
crl-14452	301	19	(	(	PUNCT
crl-14452	301	20	1986	1986	NUM
crl-14452	301	21	)	)	PUNCT
crl-14452	301	22	.	.	PUNCT
crl-14452	302	1	36	36	NUM
crl-14452	302	2	.	.	PUNCT
crl-14452	302	3	charles	charles	PROPN
crl-14452	302	4	a.	a.	PROPN
crl-14452	302	5	bunge	bunge	PROPN
crl-14452	302	6	and	and	CCONJ
crl-14452	302	7	marjorie	marjorie	PROPN
crl-14452	302	8	e.	e.	PROPN
crl-14452	302	9	murfin	murfin	PROPN
crl-14452	302	10	,	,	PUNCT
crl-14452	302	11	"	"	PUNCT
crl-14452	302	12	reference	reference	NOUN
crl-14452	302	13	questions	question	NOUN
crl-14452	302	14	-	-	PUNCT
crl-14452	302	15	data	datum	NOUN
crl-14452	302	16	from	from	ADP
crl-14452	302	17	the	the	DET
crl-14452	302	18	field	field	NOUN
crl-14452	302	19	,	,	PUNCT
crl-14452	302	20	"	"	PUNCT
crl-14452	302	21	rq	rq	X
crl-14452	302	22	27:15	27:15	NUM
crl-14452	302	23	-	-	SYM
crl-14452	302	24	18	18	NUM
crl-14452	302	25	(	(	PUNCT
crl-14452	302	26	1987	1987	NUM
crl-14452	302	27	)	)	PUNCT
crl-14452	302	28	.	.	PUNCT
crl-14452	303	1	37	37	NUM
crl-14452	303	2	.	.	PUNCT
crl-14452	303	3	marjorie	marjorie	PROPN
crl-14452	303	4	e.	e.	PROPN
crl-14452	303	5	murfin	murfin	PROPN
crl-14452	303	6	and	and	CCONJ
crl-14452	303	7	gary	gary	PROPN
crl-14452	303	8	m.	m.	PROPN
crl-14452	303	9	gugelchuk	gugelchuk	PROPN
crl-14452	303	10	,	,	PUNCT
crl-14452	303	11	"	"	PUNCT
crl-14452	303	12	development	development	NOUN
crl-14452	303	13	and	and	CCONJ
crl-14452	303	14	testing	testing	NOUN
crl-14452	303	15	of	of	ADP
crl-14452	303	16	a	a	DET
crl-14452	303	17	reference	reference	NOUN
crl-14452	303	18	transaction	transaction	NOUN
crl-14452	303	19	assessment	assessment	NOUN
crl-14452	303	20	instrument	instrument	NOUN
crl-14452	303	21	,	,	PUNCT
crl-14452	303	22	"	"	PUNCT
crl-14452	303	23	college	college	NOUN
crl-14452	303	24	and	and	CCONJ
crl-14452	303	25	research	research	NOUN
crl-14452	303	26	libraries	library	NOUN
crl-14452	303	27	48:314	48:314	NUM
crl-14452	303	28	-	-	SYM
crl-14452	303	29	38	38	NUM
crl-14452	303	30	(	(	PUNCT
crl-14452	303	31	1987	1987	NUM
crl-14452	303	32	)	)	PUNCT
crl-14452	303	33	.	.	PUNCT
crl-14452	304	1	38	38	NUM
crl-14452	304	2	.	.	PUNCT
crl-14452	305	1	harold	harold	PROPN
crl-14452	305	2	wilensky	wilensky	PROPN
crl-14452	305	3	,	,	PUNCT
crl-14452	305	4	"	"	PUNCT
crl-14452	305	5	the	the	DET
crl-14452	305	6	professionalization	professionalization	NOUN
crl-14452	305	7	of	of	ADP
crl-14452	305	8	everyone	everyone	PRON
crl-14452	305	9	?	?	PUNCT
crl-14452	305	10	"	"	PUNCT
crl-14452	306	1	american	american	PROPN
crl-14452	306	2	journal	journal	PROPN
crl-14452	306	3	of	of	ADP
crl-14452	306	4	sociology	sociology	NOUN
crl-14452	306	5	70:137	70:137	NUM
crl-14452	306	6	-	-	SYM
crl-14452	306	7	58	58	NUM
crl-14452	306	8	(	(	PUNCT
crl-14452	306	9	1964	1964	NUM
crl-14452	306	10	)	)	PUNCT
crl-14452	306	11	.	.	PUNCT
crl-14452	307	1	unobtrusive	unobtrusive	ADJ
crl-14452	307	2	studies	study	NOUN
crl-14452	307	3	193	193	NUM
crl-14452	307	4	appendix	appendix	PROPN
crl-14452	307	5	a	a	PRON
crl-14452	307	6	:	:	PUNCT
crl-14452	307	7	scales	scale	NOUN
crl-14452	307	8	for	for	ADP
crl-14452	307	9	variables	variable	NOUN
crl-14452	307	10	included	include	VERB
crl-14452	307	11	in	in	ADP
crl-14452	307	12	the	the	DET
crl-14452	307	13	author	author	NOUN
crl-14452	307	14	's	's	PART
crl-14452	307	15	obtrusive	obtrusive	ADJ
crl-14452	307	16	study	study	NOUN
crl-14452	307	17	reference	reference	NOUN
crl-14452	307	18	service	service	NOUN
crl-14452	307	19	performance	performance	NOUN
crl-14452	307	20	outcomes	outcomes	PROPN
crl-14452	307	21	1	1	NUM
crl-14452	307	22	.	.	PUNCT
crl-14452	308	1	librarian	librarian	ADJ
crl-14452	308	2	judgments	judgment	NOUN
crl-14452	308	3	of	of	ADP
crl-14452	308	4	the	the	DET
crl-14452	308	5	value	value	NOUN
crl-14452	308	6	of	of	ADP
crl-14452	308	7	reference	reference	NOUN
crl-14452	308	8	service	service	NOUN
crl-14452	308	9	(	(	PUNCT
crl-14452	308	10	five	five	NUM
crl-14452	308	11	questions	question	NOUN
crl-14452	308	12	,	,	PUNCT
crl-14452	308	13	loading	load	VERB
crl-14452	308	14	on	on	ADP
crl-14452	308	15	one	one	NUM
crl-14452	308	16	factor	factor	NOUN
crl-14452	308	17	,	,	PUNCT
crl-14452	308	18	a	a	DET
crl-14452	308	19	=	=	SYM
crl-14452	308	20	.89	.89	NUM
crl-14452	308	21	)	)	PUNCT
crl-14452	308	22	please	please	INTJ
crl-14452	308	23	check	check	VERB
crl-14452	308	24	the	the	DET
crl-14452	308	25	space	space	NOUN
crl-14452	308	26	:	:	PUNCT
crl-14452	308	27	_	_	PUNCT
crl-14452	308	28	_	_	PUNCT
crl-14452	308	29	:	:	PUNCT
crl-14452	308	30	that	that	SCONJ
crl-14452	308	31	best	well	ADV
crl-14452	308	32	describes	describe	VERB
crl-14452	308	33	how	how	SCONJ
crl-14452	308	34	you	you	PRON
crl-14452	308	35	think	think	VERB
crl-14452	308	36	the	the	DET
crl-14452	308	37	user	user	NOUN
crl-14452	308	38	viewed	view	VERB
crl-14452	308	39	the	the	DET
crl-14452	308	40	quality	quality	NOUN
crl-14452	308	41	of	of	ADP
crl-14452	308	42	service	service	NOUN
crl-14452	308	43	received	receive	VERB
crl-14452	308	44	.	.	PUNCT
crl-14452	309	1	(	(	PUNCT
crl-14452	309	2	seven	seven	NUM
crl-14452	309	3	-	-	PUNCT
crl-14452	309	4	point	point	NOUN
crl-14452	309	5	scale	scale	NOUN
crl-14452	309	6	:	:	PUNCT
crl-14452	309	7	outstanding	outstanding	ADJ
crl-14452	309	8	-	-	PUNCT
crl-14452	309	9	terrible	terrible	ADJ
crl-14452	309	10	)	)	PUNCT
crl-14452	309	11	relevance	relevance	NOUN
crl-14452	309	12	of	of	ADP
crl-14452	309	13	information	information	NOUN
crl-14452	309	14	provided	provide	VERB
crl-14452	309	15	.	.	PUNCT
crl-14452	310	1	(	(	PUNCT
crl-14452	310	2	two	two	NUM
crl-14452	310	3	seven	seven	NUM
crl-14452	310	4	-	-	PUNCT
crl-14452	310	5	point	point	NOUN
crl-14452	310	6	scales	scale	NOUN
crl-14452	310	7	:	:	PUNCT
crl-14452	310	8	useful	useful	ADJ
crl-14452	310	9	-	-	PUNCT
crl-14452	310	10	useless	useless	ADJ
crl-14452	310	11	;	;	PUNCT
crl-14452	310	12	relevant	relevant	ADJ
crl-14452	310	13	-	-	PUNCT
crl-14452	310	14	irrelevant	irrelevant	ADJ
crl-14452	310	15	)	)	PUNCT
crl-14452	310	16	amount	amount	NOUN
crl-14452	310	17	of	of	ADP
crl-14452	310	18	information	information	NOUN
crl-14452	310	19	provided	provide	VERB
crl-14452	310	20	.	.	PUNCT
crl-14452	311	1	(	(	PUNCT
crl-14452	311	2	two	two	NUM
crl-14452	311	3	seven	seven	NUM
crl-14452	311	4	-	-	PUNCT
crl-14452	311	5	point	point	NOUN
crl-14452	311	6	scales	scale	NOUN
crl-14452	311	7	:	:	PUNCT
crl-14452	311	8	sufficient	sufficient	ADJ
crl-14452	311	9	-	-	PUNCT
crl-14452	311	10	insufficient	insufficient	ADJ
crl-14452	311	11	;	;	PUNCT
crl-14452	311	12	reasonableunreasonable	reasonableunreasonable	ADJ
crl-14452	311	13	)	)	PUNCT
crl-14452	311	14	2	2	NUM
crl-14452	311	15	.	.	X
crl-14452	311	16	user	user	NOUN
crl-14452	311	17	judgments	judgment	NOUN
crl-14452	311	18	of	of	ADP
crl-14452	311	19	the	the	DET
crl-14452	311	20	value	value	NOUN
crl-14452	311	21	of	of	ADP
crl-14452	311	22	reference	reference	NOUN
crl-14452	311	23	service	service	NOUN
crl-14452	311	24	(	(	PUNCT
crl-14452	311	25	six	six	NUM
crl-14452	311	26	questions	question	NOUN
crl-14452	311	27	,	,	PUNCT
crl-14452	311	28	loading	load	VERB
crl-14452	311	29	on	on	ADP
crl-14452	311	30	one	one	NUM
crl-14452	311	31	factor	factor	NOUN
crl-14452	311	32	,	,	PUNCT
crl-14452	311	33	a	a	DET
crl-14452	311	34	=	=	SYM
crl-14452	311	35	.84	.84	NUM
crl-14452	311	36	)	)	PUNCT
crl-14452	311	37	check	check	VERB
crl-14452	311	38	the	the	DET
crl-14452	311	39	space	space	NOUN
crl-14452	311	40	:	:	PUNCT
crl-14452	311	41	_	_	PUNCT
crl-14452	311	42	_	_	PUNCT
crl-14452	311	43	_	_	PUNCT
crl-14452	311	44	:	:	PUNCT
crl-14452	311	45	that	that	SCONJ
crl-14452	311	46	best	well	ADV
crl-14452	311	47	describes	describe	VERB
crl-14452	311	48	the	the	DET
crl-14452	311	49	general	general	ADJ
crl-14452	311	50	quality	quality	NOUN
crl-14452	311	51	of	of	ADP
crl-14452	311	52	service	service	NOUN
crl-14452	311	53	you	you	PRON
crl-14452	311	54	received	receive	VERB
crl-14452	311	55	.	.	PUNCT
crl-14452	312	1	(	(	PUNCT
crl-14452	312	2	seven	seven	NUM
crl-14452	312	3	-	-	PUNCT
crl-14452	312	4	point	point	NOUN
crl-14452	312	5	scale	scale	NOUN
crl-14452	312	6	:	:	PUNCT
crl-14452	312	7	outstanding	outstanding	ADJ
crl-14452	312	8	-	-	PUNCT
crl-14452	312	9	terrible	terrible	ADJ
crl-14452	312	10	)	)	PUNCT
crl-14452	312	11	_	_	PRON
crl-14452	312	12	indicate	indicate	VERB
crl-14452	312	13	how	how	SCONJ
crl-14452	312	14	satisfied	satisfied	ADJ
crl-14452	312	15	you	you	PRON
crl-14452	312	16	are	be	AUX
crl-14452	312	17	on	on	ADP
crl-14452	312	18	the	the	DET
crl-14452	312	19	following	follow	VERB
crl-14452	312	20	scale	scale	NOUN
crl-14452	312	21	.	.	PUNCT
crl-14452	313	1	(	(	PUNCT
crl-14452	313	2	seven	seven	NUM
crl-14452	313	3	-	-	PUNCT
crl-14452	313	4	point	point	NOUN
crl-14452	313	5	scale	scale	NOUN
crl-14452	313	6	:	:	PUNCT
crl-14452	313	7	satisfactoryunsatisfactory	satisfactoryunsatisfactory	ADJ
crl-14452	313	8	)	)	PUNCT
crl-14452	313	9	relevance	relevance	NOUN
crl-14452	313	10	of	of	ADP
crl-14452	313	11	information	information	NOUN
crl-14452	313	12	provided	provide	VERB
crl-14452	313	13	.	.	PUNCT
crl-14452	314	1	(	(	PUNCT
crl-14452	314	2	two	two	NUM
crl-14452	314	3	seven	seven	NUM
crl-14452	314	4	-	-	PUNCT
crl-14452	314	5	point	point	NOUN
crl-14452	314	6	scales	scale	NOUN
crl-14452	314	7	:	:	PUNCT
crl-14452	314	8	useful	useful	ADJ
crl-14452	314	9	-	-	PUNCT
crl-14452	314	10	useless	useless	ADJ
crl-14452	314	11	;	;	PUNCT
crl-14452	314	12	relevant	relevant	ADJ
crl-14452	314	13	-	-	PUNCT
crl-14452	314	14	irrelevant	irrelevant	ADJ
crl-14452	314	15	)	)	PUNCT
crl-14452	314	16	amount	amount	NOUN
crl-14452	314	17	of	of	ADP
crl-14452	314	18	information	information	NOUN
crl-14452	314	19	provided	provide	VERB
crl-14452	314	20	.	.	PUNCT
crl-14452	315	1	(	(	PUNCT
crl-14452	315	2	two	two	NUM
crl-14452	315	3	seven	seven	NUM
crl-14452	315	4	-	-	PUNCT
crl-14452	315	5	point	point	NOUN
crl-14452	315	6	scales	scale	NOUN
crl-14452	315	7	:	:	PUNCT
crl-14452	315	8	sufficient	sufficient	ADJ
crl-14452	315	9	-	-	PUNCT
crl-14452	315	10	insufficient	insufficient	ADJ
crl-14452	315	11	;	;	PUNCT
crl-14452	315	12	reasonableunreasonable	reasonableunreasonable	ADJ
crl-14452	315	13	)	)	PUNCT
crl-14452	315	14	3	3	NUM
crl-14452	315	15	.	.	X
crl-14452	315	16	user	user	NOUN
crl-14452	315	17	success	success	NOUN
crl-14452	315	18	(	(	PUNCT
crl-14452	315	19	one	one	NUM
crl-14452	315	20	question	question	NOUN
crl-14452	315	21	)	)	PUNCT
crl-14452	315	22	were	be	AUX
crl-14452	315	23	you	you	PRON
crl-14452	315	24	able	able	ADJ
crl-14452	315	25	to	to	PART
crl-14452	315	26	locate	locate	VERB
crl-14452	315	27	the	the	DET
crl-14452	315	28	materials	material	NOUN
crl-14452	315	29	you	you	PRON
crl-14452	315	30	needed	need	VERB
crl-14452	315	31	?	?	PUNCT
crl-14452	316	1	(	(	PUNCT
crl-14452	316	2	choices	choice	NOUN
crl-14452	316	3	were	be	AUX
crl-14452	316	4	:	:	PUNCT
crl-14452	316	5	yes	yes	INTJ
crl-14452	316	6	;	;	PUNCT
crl-14452	316	7	no	no	INTJ
crl-14452	316	8	;	;	PUNCT
crl-14452	316	9	some	some	PRON
crl-14452	316	10	but	but	CCONJ
crl-14452	316	11	not	not	PART
crl-14452	316	12	all	all	PRON
crl-14452	316	13	;	;	PUNCT
crl-14452	316	14	and	and	CCONJ
crl-14452	316	15	other	other	ADJ
crl-14452	316	16	(	(	PUNCT
crl-14452	316	17	please	please	INTJ
crl-14452	316	18	explain	explain	VERB
crl-14452	316	19	)	)	PUNCT
crl-14452	316	20	)	)	PUNCT
crl-14452	317	1	task	task	NOUN
crl-14452	317	2	uncertainty	uncertainty	NOUN
crl-14452	317	3	(	(	PUNCT
crl-14452	317	4	five	five	NUM
crl-14452	317	5	questions	question	NOUN
crl-14452	317	6	,	,	PUNCT
crl-14452	317	7	loading	load	VERB
crl-14452	317	8	on	on	ADP
crl-14452	317	9	one	one	NUM
crl-14452	317	10	factor	factor	NOUN
crl-14452	317	11	,	,	PUNCT
crl-14452	317	12	a	a	DET
crl-14452	317	13	=	=	X
crl-14452	317	14	.80	.80	PROPN
crl-14452	317	15	)	)	PUNCT
crl-14452	317	16	to	to	ADP
crl-14452	317	17	what	what	DET
crl-14452	317	18	extent	extent	NOUN
crl-14452	317	19	were	be	AUX
crl-14452	317	20	the	the	DET
crl-14452	317	21	sources	source	NOUN
crl-14452	317	22	you	you	PRON
crl-14452	317	23	suggested	suggest	VERB
crl-14452	317	24	to	to	ADP
crl-14452	317	25	this	this	DET
crl-14452	317	26	user	user	NOUN
crl-14452	317	27	materials	material	NOUN
crl-14452	317	28	you	you	PRON
crl-14452	317	29	frequently	frequently	ADV
crl-14452	317	30	consult	consult	VERB
crl-14452	317	31	in	in	ADP
crl-14452	317	32	providing	provide	VERB
crl-14452	317	33	reference	reference	NOUN
crl-14452	317	34	service	service	NOUN
crl-14452	317	35	?	?	PUNCT
crl-14452	318	1	(	(	PUNCT
crl-14452	318	2	seven	seven	NUM
crl-14452	318	3	-	-	PUNCT
crl-14452	318	4	point	point	NOUN
crl-14452	318	5	scale	scale	NOUN
crl-14452	318	6	:	:	PUNCT
crl-14452	318	7	very	very	ADV
crl-14452	318	8	great	great	ADJ
crl-14452	318	9	extent	extent	NOUN
crl-14452	318	10	-	-	PUNCT
crl-14452	318	11	very	very	ADV
crl-14452	318	12	little	little	ADJ
crl-14452	318	13	extent	extent	NOUN
crl-14452	318	14	)	)	PUNCT
crl-14452	318	15	to	to	ADP
crl-14452	318	16	what	what	DET
crl-14452	318	17	extent	extent	NOUN
crl-14452	318	18	did	do	AUX
crl-14452	318	19	you	you	PRON
crl-14452	318	20	see	see	VERB
crl-14452	318	21	answering	answer	VERB
crl-14452	318	22	this	this	DET
crl-14452	318	23	reference	reference	NOUN
crl-14452	318	24	question	question	NOUN
crl-14452	318	25	as	as	ADP
crl-14452	318	26	a	a	DET
crl-14452	318	27	new	new	ADJ
crl-14452	318	28	type	type	NOUN
crl-14452	318	29	of	of	ADP
crl-14452	318	30	problem	problem	NOUN
crl-14452	318	31	:	:	PUNCT
crl-14452	318	32	(	(	PUNCT
crl-14452	318	33	seven	seven	NUM
crl-14452	318	34	-	-	PUNCT
crl-14452	318	35	point	point	NOUN
crl-14452	318	36	scale	scale	NOUN
crl-14452	318	37	:	:	PUNCT
crl-14452	318	38	very	very	ADV
crl-14452	318	39	great	great	ADJ
crl-14452	318	40	extent	extent	NOUN
crl-14452	318	41	-	-	PUNCT
crl-14452	318	42	very	very	ADV
crl-14452	318	43	little	little	ADJ
crl-14452	318	44	extent	extent	NOUN
crl-14452	318	45	)	)	PUNCT
crl-14452	318	46	how	how	SCONJ
crl-14452	318	47	often	often	ADV
crl-14452	318	48	do	do	AUX
crl-14452	318	49	you	you	PRON
crl-14452	318	50	answer	answer	VERB
crl-14452	318	51	this	this	DET
crl-14452	318	52	question	question	NOUN
crl-14452	318	53	or	or	CCONJ
crl-14452	318	54	questions	question	NOUN
crl-14452	318	55	that	that	PRON
crl-14452	318	56	are	be	AUX
crl-14452	318	57	very	very	ADV
crl-14452	318	58	similar	similar	ADJ
crl-14452	318	59	?	?	PUNCT
crl-14452	319	1	(	(	PUNCT
crl-14452	319	2	seven	seven	NUM
crl-14452	319	3	-	-	PUNCT
crl-14452	319	4	point	point	NOUN
crl-14452	319	5	scale	scale	NOUN
crl-14452	319	6	:	:	PUNCT
crl-14452	319	7	very	very	ADV
crl-14452	319	8	often	often	ADV
crl-14452	319	9	-	-	PUNCT
crl-14452	319	10	very	very	ADV
crl-14452	319	11	seldom	seldom	ADV
crl-14452	319	12	)	)	PUNCT
crl-14452	319	13	how	how	SCONJ
crl-14452	319	14	familiar	familiar	ADJ
crl-14452	319	15	were	be	AUX
crl-14452	319	16	you	you	PRON
crl-14452	319	17	with	with	ADP
crl-14452	319	18	the	the	DET
crl-14452	319	19	subject(s	subject(s	PROPN
crl-14452	319	20	)	)	PUNCT
crl-14452	319	21	involved	involve	VERB
crl-14452	319	22	in	in	ADP
crl-14452	319	23	the	the	DET
crl-14452	319	24	reference	reference	NOUN
crl-14452	319	25	question	question	NOUN
crl-14452	319	26	?	?	PUNCT
crl-14452	320	1	(	(	PUNCT
crl-14452	320	2	seven	seven	NUM
crl-14452	320	3	-	-	PUNCT
crl-14452	320	4	point	point	NOUN
crl-14452	320	5	scale	scale	NOUN
crl-14452	320	6	:	:	PUNCT
crl-14452	320	7	completely	completely	ADV
crl-14452	320	8	-	-	PUNCT
crl-14452	320	9	not	not	PART
crl-14452	320	10	at	at	ADV
crl-14452	320	11	all	all	ADV
crl-14452	320	12	)	)	PUNCT
crl-14452	320	13	were	be	AUX
crl-14452	320	14	you	you	PRON
crl-14452	320	15	already	already	ADV
crl-14452	320	16	familiar	familiar	ADJ
crl-14452	320	17	with	with	ADP
crl-14452	320	18	the	the	DET
crl-14452	320	19	information	information	NOUN
crl-14452	320	20	resources	resource	NOUN
crl-14452	320	21	most	most	ADV
crl-14452	320	22	likely	likely	ADJ
crl-14452	320	23	to	to	PART
crl-14452	320	24	contain	contain	VERB
crl-14452	320	25	the	the	DET
crl-14452	320	26	answer	answer	NOUN
crl-14452	320	27	to	to	ADP
crl-14452	320	28	this	this	DET
crl-14452	320	29	reference	reference	NOUN
crl-14452	320	30	question	question	NOUN
crl-14452	320	31	from	from	ADP
crl-14452	320	32	previous	previous	ADJ
crl-14452	320	33	knowledge	knowledge	NOUN
crl-14452	320	34	or	or	CCONJ
crl-14452	320	35	experience	experience	NOUN
crl-14452	320	36	?	?	PUNCT
crl-14452	321	1	(	(	PUNCT
crl-14452	321	2	seven	seven	NUM
crl-14452	321	3	-	-	PUNCT
crl-14452	321	4	point	point	NOUN
crl-14452	321	5	scale	scale	NOUN
crl-14452	321	6	:	:	PUNCT
crl-14452	321	7	completely	completely	ADV
crl-14452	321	8	-	-	PUNCT
crl-14452	321	9	not	not	PART
crl-14452	321	10	at	at	ADV
crl-14452	321	11	all	all	ADV
crl-14452	321	12	)	)	PUNCT
crl-14452	321	13	time	time	NOUN
crl-14452	321	14	user	user	NOUN
crl-14452	321	15	spent	spend	VERB
crl-14452	321	16	with	with	ADP
crl-14452	321	17	librarian	librarian	NOUN
crl-14452	321	18	(	(	PUNCT
crl-14452	321	19	one	one	NUM
crl-14452	321	20	question	question	NOUN
crl-14452	321	21	)	)	PUNCT
crl-14452	321	22	how	how	SCONJ
crl-14452	321	23	long	long	ADV
crl-14452	321	24	did	do	AUX
crl-14452	321	25	you	you	PRON
crl-14452	321	26	spend	spend	VERB
crl-14452	321	27	with	with	ADP
crl-14452	321	28	the	the	DET
crl-14452	321	29	reference	reference	NOUN
crl-14452	321	30	librarian	librarian	NOUN
crl-14452	321	31	?	?	PUNCT
crl-14452	322	1	(	(	PUNCT
crl-14452	322	2	choices	choice	NOUN
crl-14452	322	3	were	be	AUX
crl-14452	322	4	:	:	PUNCT
crl-14452	322	5	0	0	NUM
crl-14452	322	6	-	-	SYM
crl-14452	322	7	2	2	NUM
crl-14452	322	8	minutes	minute	NOUN
crl-14452	322	9	;	;	PUNCT
crl-14452	322	10	3	3	NUM
crl-14452	322	11	-	-	SYM
crl-14452	322	12	5	5	NUM
crl-14452	322	13	minutes	minute	NOUN
crl-14452	322	14	;	;	PUNCT
crl-14452	322	15	6	6	NUM
crl-14452	322	16	-	-	SYM
crl-14452	322	17	15	15	NUM
crl-14452	322	18	minutes	minute	NOUN
crl-14452	322	19	;	;	PUNCT
crl-14452	322	20	over	over	ADP
crl-14452	322	21	15	15	NUM
crl-14452	322	22	minutes	minute	NOUN
crl-14452	322	23	)	)	PUNCT
crl-14452	322	24	user	user	NOUN
crl-14452	322	25	feedback	feedback	NOUN
crl-14452	322	26	(	(	PUNCT
crl-14452	322	27	one	one	NUM
crl-14452	322	28	question	question	NOUN
crl-14452	322	29	)	)	PUNCT
crl-14452	322	30	to	to	ADP
crl-14452	322	31	what	what	DET
crl-14452	322	32	degree	degree	NOUN
crl-14452	322	33	did	do	AUX
crl-14452	322	34	you	you	PRON
crl-14452	322	35	inform	inform	VERB
crl-14452	322	36	the	the	DET
crl-14452	322	37	library	library	NOUN
crl-14452	322	38	staff	staff	NOUN
crl-14452	322	39	member	member	NOUN
crl-14452	322	40	whether	whether	SCONJ
crl-14452	322	41	or	or	CCONJ
crl-14452	322	42	not	not	PART
crl-14452	322	43	your	your	PRON
crl-14452	322	44	question	question	NOUN
crl-14452	322	45	was	be	AUX
crl-14452	322	46	answered	answer	VERB
crl-14452	322	47	?	?	PUNCT
crl-14452	323	1	(	(	PUNCT
crl-14452	323	2	seven	seven	NUM
crl-14452	323	3	point	point	NOUN
crl-14452	323	4	scale	scale	NOUN
crl-14452	323	5	:	:	PUNCT
crl-14452	323	6	completely	completely	ADV
crl-14452	323	7	-	-	PUNCT
crl-14452	323	8	not	not	PART
crl-14452	323	9	at	at	ADV
crl-14452	323	10	all	all	ADV
crl-14452	323	11	)	)	PUNCT
crl-14452	323	12	librarian	librarian	ADJ
crl-14452	323	13	perception	perception	NOUN
crl-14452	323	14	of	of	ADP
crl-14452	323	15	quality	quality	NOUN
crl-14452	323	16	of	of	ADP
crl-14452	323	17	communication	communication	NOUN
crl-14452	323	18	(	(	PUNCT
crl-14452	323	19	four	four	NUM
crl-14452	323	20	questions	question	NOUN
crl-14452	323	21	,	,	PUNCT
crl-14452	323	22	loading	load	VERB
crl-14452	323	23	on	on	ADP
crl-14452	323	24	one	one	NUM
crl-14452	323	25	factor	factor	NOUN
crl-14452	323	26	,	,	PUNCT
crl-14452	323	27	a	a	DET
crl-14452	323	28	=	=	SYM
crl-14452	323	29	.72	.72	NUM
crl-14452	323	30	)	)	PUNCT
crl-14452	323	31	communication	communication	NOUN
crl-14452	323	32	with	with	ADP
crl-14452	323	33	the	the	DET
crl-14452	323	34	user	user	NOUN
crl-14452	323	35	was	be	AUX
crl-14452	323	36	:	:	PUNCT
crl-14452	323	37	(	(	PUNCT
crl-14452	323	38	two	two	NUM
crl-14452	323	39	seven	seven	NUM
crl-14452	323	40	-	-	PUNCT
crl-14452	323	41	point	point	NOUN
crl-14452	323	42	scales	scale	NOUN
crl-14452	323	43	:	:	PUNCT
crl-14452	323	44	very	very	ADV
crl-14452	323	45	easy	easy	ADV
crl-14452	323	46	-	-	PUNCT
crl-14452	323	47	very	very	ADV
crl-14452	323	48	difficult	difficult	ADJ
crl-14452	323	49	;	;	PUNCT
crl-14452	323	50	pleasantunpleasant	pleasantunpleasant	ADJ
crl-14452	323	51	)	)	PUNCT
crl-14452	323	52	did	do	AUX
crl-14452	323	53	the	the	DET
crl-14452	323	54	user	user	NOUN
crl-14452	323	55	give	give	VERB
crl-14452	323	56	you	you	PRON
crl-14452	323	57	sufficient	sufficient	ADJ
crl-14452	323	58	information	information	NOUN
crl-14452	323	59	to	to	PART
crl-14452	323	60	answer	answer	VERB
crl-14452	323	61	his	his	PRON
crl-14452	323	62	/	/	SYM
crl-14452	323	63	her	her	PRON
crl-14452	323	64	question	question	NOUN
crl-14452	323	65	?	?	PUNCT
crl-14452	324	1	(	(	PUNCT
crl-14452	324	2	seven	seven	NUM
crl-14452	324	3	-	-	PUNCT
crl-14452	324	4	point	point	NOUN
crl-14452	324	5	scale	scale	NOUN
crl-14452	324	6	:	:	PUNCT
crl-14452	324	7	sufficient	sufficient	ADJ
crl-14452	324	8	-	-	PUNCT
crl-14452	324	9	insufficient	insufficient	ADJ
crl-14452	324	10	)	)	PUNCT
crl-14452	324	11	how	how	SCONJ
crl-14452	324	12	explicit	explicit	ADJ
crl-14452	324	13	was	be	AUX
crl-14452	324	14	the	the	DET
crl-14452	324	15	user	user	NOUN
crl-14452	324	16	's	's	PART
crl-14452	324	17	question	question	NOUN
crl-14452	324	18	?	?	PUNCT
crl-14452	325	1	(	(	PUNCT
crl-14452	325	2	seven	seven	NUM
crl-14452	325	3	-	-	PUNCT
crl-14452	325	4	point	point	NOUN
crl-14452	325	5	scale	scale	NOUN
crl-14452	325	6	:	:	PUNCT
crl-14452	325	7	very	very	ADV
crl-14452	325	8	explicit	explicit	ADJ
crl-14452	325	9	-	-	PUNCT
crl-14452	325	10	not	not	PART
crl-14452	325	11	at	at	ADV
crl-14452	325	12	all	all	ADV
crl-14452	325	13	explicit	explicit	ADJ
crl-14452	325	14	)	)	PUNCT
crl-14452	325	15	librarian	librarian	ADJ
crl-14452	325	16	judgments	judgment	NOUN
crl-14452	325	17	of	of	ADP
crl-14452	325	18	user	user	NOUN
crl-14452	325	19	participation	participation	NOUN
crl-14452	325	20	(	(	PUNCT
crl-14452	325	21	two	two	NUM
crl-14452	325	22	questions	question	NOUN
crl-14452	325	23	,	,	PUNCT
crl-14452	325	24	loading	load	VERB
crl-14452	325	25	on	on	ADP
crl-14452	325	26	one	one	NUM
crl-14452	325	27	factor	factor	NOUN
crl-14452	325	28	,	,	PUNCT
crl-14452	325	29	a	a	DET
crl-14452	325	30	=	=	SYM
crl-14452	325	31	.72	.72	PROPN
crl-14452	325	32	)	)	PUNCT
crl-14452	325	33	to	to	ADP
crl-14452	325	34	what	what	DET
crl-14452	325	35	extent	extent	NOUN
crl-14452	325	36	did	do	AUX
crl-14452	325	37	the	the	DET
crl-14452	325	38	user	user	NOUN
crl-14452	325	39	provide	provide	VERB
crl-14452	325	40	you	you	PRON
crl-14452	325	41	with	with	ADP
crl-14452	325	42	feedback	feedback	NOUN
crl-14452	325	43	?	?	PUNCT
crl-14452	326	1	(	(	PUNCT
crl-14452	326	2	seven	seven	NUM
crl-14452	326	3	-	-	PUNCT
crl-14452	326	4	point	point	NOUN
crl-14452	326	5	scale	scale	NOUN
crl-14452	326	6	:	:	PUNCT
crl-14452	326	7	very	very	ADV
crl-14452	326	8	great	great	ADJ
crl-14452	326	9	extent	extent	NOUN
crl-14452	326	10	-	-	PUNCT
crl-14452	326	11	very	very	ADV
crl-14452	326	12	little	little	ADJ
crl-14452	326	13	extent	extent	NOUN
crl-14452	326	14	)	)	PUNCT
crl-14452	326	15	194	194	NUM
crl-14452	326	16	college	college	PROPN
crl-14452	326	17	&	&	CCONJ
crl-14452	326	18	research	research	PROPN
crl-14452	326	19	libraries	library	NOUN
crl-14452	326	20	march	march	PROPN
crl-14452	326	21	1989	1989	NUM
crl-14452	326	22	how	how	SCONJ
crl-14452	326	23	active	active	ADJ
crl-14452	326	24	a	a	DET
crl-14452	326	25	role	role	NOUN
crl-14452	326	26	did	do	AUX
crl-14452	326	27	the	the	DET
crl-14452	326	28	user	user	NOUN
crl-14452	326	29	play	play	VERB
crl-14452	326	30	in	in	ADP
crl-14452	326	31	resolving	resolve	VERB
crl-14452	326	32	his	his	PRON
crl-14452	326	33	/	/	SYM
crl-14452	326	34	her	her	PRON
crl-14452	326	35	information	information	NOUN
crl-14452	326	36	need	need	NOUN
crl-14452	326	37	?	?	PUNCT
crl-14452	327	1	(	(	PUNCT
crl-14452	327	2	seven	seven	NUM
crl-14452	327	3	-	-	PUNCT
crl-14452	327	4	point	point	NOUN
crl-14452	327	5	scale	scale	NOUN
crl-14452	327	6	:	:	PUNCT
crl-14452	327	7	very	very	ADV
crl-14452	327	8	active	active	ADJ
crl-14452	327	9	-	-	PUNCT
crl-14452	327	10	not	not	PART
crl-14452	327	11	very	very	ADV
crl-14452	327	12	active	active	ADJ
crl-14452	327	13	)	)	PUNCT
crl-14452	327	14	type	type	NOUN
crl-14452	327	15	of	of	ADP
crl-14452	327	16	reference	reference	NOUN
crl-14452	327	17	assistance	assistance	NOUN
crl-14452	327	18	(	(	PUNCT
crl-14452	327	19	one	one	NUM
crl-14452	327	20	question	question	NOUN
crl-14452	327	21	)	)	PUNCT
crl-14452	327	22	how	how	SCONJ
crl-14452	327	23	did	do	AUX
crl-14452	327	24	the	the	DET
crl-14452	327	25	reference	reference	NOUN
crl-14452	327	26	librarian	librarian	NOUN
crl-14452	327	27	assist	assist	VERB
crl-14452	327	28	you	you	PRON
crl-14452	327	29	?	?	PUNCT
crl-14452	328	1	(	(	PUNCT
crl-14452	328	2	the	the	DET
crl-14452	328	3	user	user	NOUN
crl-14452	328	4	selected	select	VERB
crl-14452	328	5	one	one	NUM
crl-14452	328	6	of	of	ADP
crl-14452	328	7	five	five	NUM
crl-14452	328	8	choices	choice	NOUN
crl-14452	328	9	:	:	PUNCT
crl-14452	328	10	(	(	PUNCT
crl-14452	328	11	1	1	X
crl-14452	328	12	)	)	PUNCT
crl-14452	328	13	by	by	ADP
crl-14452	328	14	accompanying	accompany	VERB
crl-14452	328	15	you	you	PRON
crl-14452	328	16	to	to	ADP
crl-14452	328	17	sources	source	NOUN
crl-14452	328	18	to	to	PART
crl-14452	328	19	help	help	VERB
crl-14452	328	20	find	find	VERB
crl-14452	328	21	the	the	DET
crl-14452	328	22	answers	answer	NOUN
crl-14452	328	23	;	;	PUNCT
crl-14452	328	24	(	(	PUNCT
crl-14452	328	25	2	2	NUM
crl-14452	328	26	)	)	PUNCT
crl-14452	328	27	by	by	ADP
crl-14452	328	28	referring	refer	VERB
crl-14452	328	29	you	you	PRON
crl-14452	328	30	to	to	ADP
crl-14452	328	31	sources	source	NOUN
crl-14452	328	32	to	to	PART
crl-14452	328	33	find	find	VERB
crl-14452	328	34	the	the	DET
crl-14452	328	35	answer	answer	NOUN
crl-14452	328	36	on	on	ADP
crl-14452	328	37	your	your	PRON
crl-14452	328	38	own	own	ADJ
crl-14452	328	39	;	;	PUNCT
crl-14452	328	40	(	(	PUNCT
crl-14452	328	41	3	3	NUM
crl-14452	328	42	)	)	PUNCT
crl-14452	328	43	by	by	ADP
crl-14452	328	44	accompanying	accompany	VERB
crl-14452	328	45	you	you	PRON
crl-14452	328	46	to	to	ADP
crl-14452	328	47	some	some	DET
crl-14452	328	48	sources	source	NOUN
crl-14452	328	49	and	and	CCONJ
crl-14452	328	50	referring	refer	VERB
crl-14452	328	51	you	you	PRON
crl-14452	328	52	to	to	ADP
crl-14452	328	53	other	other	ADJ
crl-14452	328	54	sources	source	NOUN
crl-14452	328	55	;	;	PUNCT
crl-14452	328	56	(	(	PUNCT
crl-14452	328	57	4	4	X
crl-14452	328	58	)	)	PUNCT
crl-14452	328	59	by	by	ADP
crl-14452	328	60	directly	directly	ADV
crl-14452	328	61	giving	give	VERB
crl-14452	328	62	you	you	PRON
crl-14452	328	63	the	the	DET
crl-14452	328	64	answer	answer	NOUN
crl-14452	328	65	to	to	ADP
crl-14452	328	66	your	your	PRON
crl-14452	328	67	question	question	NOUN
crl-14452	328	68	;	;	PUNCT
crl-14452	328	69	or	or	CCONJ
crl-14452	328	70	(	(	PUNCT
crl-14452	328	71	5	5	X
crl-14452	328	72	)	)	PUNCT
crl-14452	328	73	other	other	ADJ
crl-14452	328	74	(	(	PUNCT
crl-14452	328	75	please	please	INTJ
crl-14452	328	76	explain	explain	VERB
crl-14452	328	77	)	)	PUNCT
crl-14452	328	78	)	)	PUNCT
crl-14452	329	1	note	note	VERB
crl-14452	329	2	:	:	PUNCT
crl-14452	329	3	the	the	DET
crl-14452	329	4	abbreviation	abbreviation	NOUN
crl-14452	329	5	11	11	NUM
crl-14452	329	6	a	a	NOUN
crl-14452	329	7	''	''	PUNCT
crl-14452	329	8	refers	refer	VERB
crl-14452	329	9	to	to	PART
crl-14452	329	10	cronbach	cronbach	VERB
crl-14452	329	11	'	'	PUNCT
crl-14452	329	12	s	s	PART
crl-14452	329	13	alpha	alpha	NOUN
crl-14452	329	14	,	,	PUNCT
crl-14452	329	15	a	a	DET
crl-14452	329	16	measure	measure	NOUN
crl-14452	329	17	of	of	ADP
crl-14452	329	18	internal	internal	ADJ
crl-14452	329	19	reliability	reliability	NOUN
crl-14452	329	20	for	for	ADP
crl-14452	329	21	the	the	DET
crl-14452	329	22	variable	variable	NOUN
crl-14452	329	23	.	.	PUNCT
crl-14452	330	1	the	the	DET
crl-14452	330	2	library	library	PROPN
crl-14452	330	3	program	program	NOUN
crl-14452	330	4	is	be	AUX
crl-14452	330	5	basically	basically	ADV
crl-14452	330	6	concerned	concerned	ADJ
crl-14452	330	7	with	with	ADP
crl-14452	330	8	teaching	teaching	NOUN
crl-14452	330	9	and	and	CCONJ
crl-14452	330	10	learning	learning	NOUN
crl-14452	330	11	,	,	PUNCT
crl-14452	330	12	with	with	ADP
crl-14452	330	13	adapting	adapt	VERB
crl-14452	330	14	the	the	DET
crl-14452	330	15	library	library	NOUN
crl-14452	330	16	to	to	ADP
crl-14452	330	17	instructional	instructional	ADJ
crl-14452	330	18	needs	need	NOUN
crl-14452	330	19	,	,	PUNCT
crl-14452	330	20	and	and	CCONJ
crl-14452	330	21	with	with	ADP
crl-14452	330	22	improving	improve	VERB
crl-14452	330	23	student	student	NOUN
crl-14452	330	24	work	work	NOUN
crl-14452	330	25	and	and	CCONJ
crl-14452	330	26	achievement	achievement	NOUN
crl-14452	330	27	.	.	PUNCT
crl-14452	331	1	-frank	-frank	PROPN
crl-14452	331	2	a.	a.	PROPN
crl-14452	331	3	lundy	lundy	PROPN
crl-14452	331	4	,	,	PUNCT
crl-14452	331	5	january	january	PROPN
crl-14452	331	6	1951	1951	NUM
crl-14452	331	7	william	william	PROPN
crl-14452	331	8	miller	miller	PROPN
crl-14452	331	9	,	,	PUNCT
crl-14452	331	10	in	in	ADP
crl-14452	331	11	the	the	DET
crl-14452	331	12	book	book	NOUN
crl-14452	331	13	industry	industry	NOUN
crl-14452	331	14	,	,	PUNCT
crl-14452	331	15	quotes	quote	VERB
crl-14452	331	16	g.	g.	PROPN
crl-14452	331	17	p.	p.	PROPN
crl-14452	331	18	bret	bret	PROPN
crl-14452	331	19	,	,	PUNCT
crl-14452	331	20	jr	jr	PROPN
crl-14452	331	21	.	.	PROPN
crl-14452	331	22	,	,	PUNCT
crl-14452	331	23	president	president	NOUN
crl-14452	331	24	of	of	ADP
crl-14452	331	25	macmillan	macmillan	PROPN
crl-14452	331	26	company	company	PROPN
crl-14452	331	27	,	,	PUNCT
crl-14452	331	28	as	as	ADP
crl-14452	331	29	saying	say	VERB
crl-14452	331	30	in	in	ADP
crl-14452	331	31	march	march	PROPN
crl-14452	331	32	1948	1948	NUM
crl-14452	331	33	that	that	SCONJ
crl-14452	331	34	"	"	PUNCT
crl-14452	331	35	all	all	DET
crl-14452	331	36	(	(	PUNCT
crl-14452	331	37	book	book	NOUN
crl-14452	331	38	)	)	PUNCT
crl-14452	331	39	costs	cost	NOUN
crl-14452	331	40	have	have	AUX
crl-14452	331	41	increased	increase	VERB
crl-14452	331	42	since	since	SCONJ
crl-14452	331	43	1940	1940	NUM
crl-14452	331	44	between	between	ADP
crl-14452	331	45	60	60	NUM
crl-14452	331	46	and	and	CCONJ
crl-14452	331	47	70	70	NUM
crl-14452	331	48	percent	percent	NOUN
crl-14452	331	49	.	.	PUNCT
crl-14452	331	50	''	''	PUNCT
crl-14452	332	1	-elizabeth	-elizabeth	X
crl-14452	333	1	c.	c.	PROPN
crl-14452	333	2	seely	seely	ADV
crl-14452	333	3	,	,	PUNCT
crl-14452	333	4	october	october	PROPN
crl-14452	333	5	1951	1951	NUM