id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crl-16479	Maloney, Krisellen; Kemp, Jan H.	Changes in Reference Question Complexity Following the Implementation of a Proactive Chat System: Implications for Practice	2015-11-01	16	.pdf	application/pdf	8170	329	45	Continued decreases in the number and complexity of reference questions have all but ended the debate; many academic libraries no longer staff service points with professional librar- ians. At the University Libraries, we believed students and faculty still had important, advanced reference questions, even though the number of reference questions had declined.	cache/crl-16479.pdf	txt/crl-16479.txt