id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crl-16463	Detlor, Brian; Ball, Kathryn	Getting More Value from the LibQUAL+® Survey: The Merits of Qualitative Analysis and Importance-Satisfaction Matrices in Assessing Library Patron Comments	2015-09-01	15	.pdf	application/pdf	6760	271	39	What was insightful was the need to present coded library comments in a way that Getting More Value from the LibQUAL+® Survey 799 showcased both the importance of coding categories along demographic lines, as well as the extent to which coded comments were positive or negative in tone. In conclusion, this paper is beneficial to those who are responsible for the analysis of LibQUAL+ qualitative library patron comments in their libraries.	cache/crl-16463.pdf	txt/crl-16463.txt