id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crl-16421	Taylor, Robert S.	Question-Negotiation and Information Seeking in Libraries	2015-03-01	17	.pdf	application/pdf	10028	509	58	The results seem to support the belief that the inquirer’s interaction with a library or information system has certain similarities to the negotiation process. General instruction in the use of library and information systems is presently nor- mally accomplished by tours, formal instruction, and handbooks, none of which are available when the user actually has an inquiry.	cache/crl-16421.pdf	txt/crl-16421.txt