id author title date pages extension mime words sentence flesch summary cache txt crl-15043 American Library Association, Letters 1996-03-01 1 .pdf application/pdf 469 27 65 To the Editor: Jon M. Suter, Ph.D. Director of the Library Houston Baptist University I have no quibble with the logical con- clusion that Carolyn W. Jardine reaches in Maybe the 55 Percent Rule Doesn't Tell the Whole Story (C&RL 56 [Nov. 1995]: 477~85), namely, that positive be- 193 havioral traits will result in greater user satisfaction. cache/crl-15043.pdf txt/crl-15043.txt