id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crl-14254	Ford, Barbara J.	Reference Beyond (and Without) the Reference Desk	1986-09-01	4	.pdf	application/pdf	2366	109	52	Reference desk serviCe may have been more useful in simpler days of smaller collections and buildings and may be more necessary in public libraries. William Miller has written, Objectiv-e analysis of reference desk service indicate the cost of pretending that we can con- tinue to do everything for everybody, and do it well.	cache/crl-14254.pdf	txt/crl-14254.txt