id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crl-24913	O’Neill, Brittany; Kelley, Rebecca	Delivering Bad News: Crisis Communication Methods in Academic Libraries	2021-05-01	22	.pdf	application/pdf	9606	411	40	As such, Borgerding’s suggestion to have a clear plan that specifies who is Delivering Bad News 319 responsible for crisis communication is necessary until those best practices are established, especially given her finding that few libraries had such plans.62 Respondents more frequently chose library liaisons and administrators to communicate journal or database cancellations. Additionally, best practices have yet to be established for the specific communication channels to use when faced with varying crises, and there are few best practices for crisis communication specific to academic libraries.	cache/crl-24913.pdf	txt/crl-24913.txt