id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crl-16525	Dempsey, Paula R.	“Are You a Computer?” Opening Exchanges in Virtual Reference Shape the Potential for Teaching	2016-07-01	14	.pdf	application/pdf	6717	348	50	UL1 students might use more greetings because they have learned it is appropriate from previous experience with live chat. • To what extent do student openings vary at different institutions? doi:10.5860/crl.77.4.455 crl16-776 456 College & Research Libraries July 2016 • How do students’ choices about beginning chats influence the length of the interaction and their satisfaction?	cache/crl-16525.pdf	txt/crl-16525.txt