id author title date pages extension mime words sentence flesch summary cache txt crl-16378 Tempelman-Kluit, Nadaleen; Pearce, Alexa Invoking the User from Data to Design 2014-09-01 25 .pdf application/pdf 10058 348 47 These data sources provided useful criteria such as user group affiliation and disciplinary needs, along with specific quotes and comments from library users. Namely, the sample represents library users who voluntarily initiate reference transactions. cache/crl-16378.pdf txt/crl-16378.txt