id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crl-16178	Jackson, Heather Lea; Hahn, Trudi Bellardo	Serving Higher Education’s Highest Goals: Assessment of the Academic Library as Place	2011-09-01	15	.pdf	application/pdf	7818	335	49	Assessing Academic Libraries The question of how best to measure efficacy of academic libraries has been debated for many years during which most assessment and evaluation studies have focused on modifying corporate or business models. For example, Continu- ous Quality Improvement, Total Quality Management, Balanced Scorecard, and customer service assessment models are all management and evaluation tools that have had a significant impact on measures of academic library efficacy.4 In corporate settings, evaluating performance by estab- lishing these measures of success seems a reasonable approach.	cache/crl-16178.pdf	txt/crl-16178.txt