id author title date pages extension mime words sentence flesch summary cache txt crl-16100 Maxwell, Lynne F. Robert E. Dugan, Peter Hernon, and Danuta A. Nitecki. Viewing Library Metrics from Different Perspectives: Inputs, Outputs, and Outcomes. Santa Barbara, Calif.: Libraries Unlimited, 2009. 346p. acid-free paper, $45 (ISBN 9781591586654). LC2009-016899. 2010-07-01 2 .pdf application/pdf 1131 58 45 Ac- cording to the authors, metrics are performance or outcome measures that institutions can use to “…improve their accountability efforts through a trans- parent communication of stakeholder- requested information in a multiplicity of formats and means” (8). Significantly, metrics are designed to provide objective criteria whereby institutions may be held accountable for their performance. cache/crl-16100.pdf txt/crl-16100.txt