id author title date pages extension mime words sentence flesch summary cache txt crl-16086 Mitchell, W. Bede Randall C. Jimerson. Archives Power: Memory, Accountability, and Social Justice. Chicago: Society of American Archivists, 2009. 466p. alk. paper, $56 (ISBN 193166630X). LC2009-025519. 2010-05-01 3 .pdf application/pdf 1879 84 46 The chapters in this section discuss sources for review and evaluation of reference works, how to manage staff and services, assessment of reference services, Reference 2.0, and the future of information service. In the first section, “Fundamental Concepts,” chapter 1 introduces read- ers to the history of reference services and typical activities involved such as readers’ advisories, information literacy, promotion and marketing, and staff and service evaluation. cache/crl-16086.pdf txt/crl-16086.txt