id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crl-16006	Murphy, Sarah Anne	Leveraging Lean Six Sigma to Culture, Nurture, and Sustain Assessment and Change in the Academic Library Environment	2009-05-01	12	.pdf	application/pdf	5764	246	48	The SIPOC diagram of the OSU Librar- ies’ e-mail reference service illustrates that patron questions submitted via the e-mail question form on the Libraries’ Ask-A-Question Web site are immedi- ately transferred into the Questionpoint system. Leveraging Lean Six Sigma to Culture, Nurture, and Sustain Assessment and Change in the Academic Library Environment Sarah Anne Murphy	cache/crl-16006.pdf	txt/crl-16006.txt