id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crl-15728	Heinrichs, John H.; Sharkey, Thomas; Lim, Jeen-Su	Relative Influence of the LibQUAL+™ Dimensions on Satisfaction: A Subgroup Analysis	2005-05-01	18	.pdf	application/pdf	8521	374	62	In addition, this study evaluates whether the relationship between these four dimensions and user satisfaction varies by various user characteristics including electronic usage, library usage, gender, and academic group. These alpha values indicate acceptable reliability for the scale items measuring each of the dimensions.19 Table 2 presents the mean scores for the three dependent variables across different levels of the user characteristic variables of gender, academic groups, library resources usage, and electronic resources usage.	cache/crl-15728.pdf	txt/crl-15728.txt