id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crl-15498	Foley, Marianne	Instant Messaging Reference in an Academic Library: A Case Study	2002-01-01	10	.pdf	application/pdf	5433	263	58	Infrequently, the entire system was unavailable, which meant that IM reference service had to be canceled temporarily. Patrons who are embarrassed by the nature of their ques- tion or their lack of knowledge can remain anonymous during IM reference.	cache/crl-15498.pdf	txt/crl-15498.txt