id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crl-15459	Cottrell, Janet R.; Eisenberg, Michael B.	Applying an Information Problem-solving Model to Academic Reference Work: Findings and Implications	2001-07-01	14	.pdf	application/pdf	6078	328	53	As Eisenberg and Doug Johnson pointed out, students often use such tools dur­ ing synthesis; without the presence of the appropriate tools, the stage is unlikely to be observed.16 Librarians in wired academic librar­ ies will not be startled to hear that slightly under 20 percent of the questions revealed “system problems,” problems that were outside the scope of the IPS process (usually hardware problems, not information problems) but directly im­ peded it by preventing access to an in­ formation source or extraction of infor­ mation from a source. Traditionally, reference encounters have been considered in terms of the type of question or the type of patron involved.	cache/crl-15459.pdf	txt/crl-15459.txt