id author title date pages extension mime words sentence flesch summary cache txt crl-15329 Owens, Irene The Impact of Change from Hierarchy to Teams in Two Academic Libraries: Intended Results versus Actual Results Using Total Quality Management 1999-11-01 14 .pdf application/pdf 7861 360 57 Levels of Change One way to judge the effects of change is to assess the results based on the variĀ­ ous levels where changes were made. Rather, the hierarchy can serve as a platform for the evolution of team approaches. cache/crl-15329.pdf txt/crl-15329.txt