id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crl-15286	Richardson, John V.	Understanding the Reference Transaction: A Systems Analysis Perspective	1999-05-01	12	.pdf	application/pdf	6411	355	56	REAL QUESTION REFERENCE questions phrased as fol-RECORD COLLECTION lows: (1) “What are you DATA trying to do with this in- formation?” Furthermore, the author assumes that the reference process is: (1) goal directed in that inquirer and librarian are both en- gaged in solving or resolving8 an infor- mation problem, and (2) well bounded in that the problem-solution boundaries (i.e., the number of reference questions asked and reference questions answered) are finite.9 In the case of this article, en- larging our circle of knowledge about the system requirements (i.e., into the dimen- sion of the unknown mentioned above) would be aided by the existence of a use- ful model of the reference transaction.	cache/crl-15286.pdf	txt/crl-15286.txt