id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crl-15139	Budd, John M.	A Critique of Customer and Commodity	1997-07-01	12	.pdf	application/pdf	7198	302	53	There are some problems, which are discussed in detail, with the popularly held notions of library users as customers and of library services as commodities. For example, Suzanne Walters states that �If libraries are to sur- A Critique of Customer and Commodity John M. Budd For some good reasons, academic librarians see library users as cus- tomers, and library materials and access as commodities.	cache/crl-15139.pdf	txt/crl-15139.txt