id author title date pages extension mime words sentence flesch summary cache txt crl-15104 Malbin, Susan L. The Reference Interview in Archival Literature 1997-01-01 12 .pdf application/pdf 7422 286 54 More research on how users sort out or do not sort out their subject requests would give reference archivists more insights into the thought processes, and hence the real needs of the users. Practice On a practical level, reference archivists need more exposure to reference nego- tiation and training. cache/crl-15104.pdf txt/crl-15104.txt