id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crl-15028	Kieft, Robert	Reference and Information Services: An Introduction (Book Review)	1996-01-01	3	.pdf	application/pdf	1872	80	51	ity of reference service, about personal qualities and behaviors, the people who offer and use reference services, it has less to say than it might. These country-based essays de- scribe at length the cultural context that characterizes book publishing.	cache/crl-15028.pdf	txt/crl-15028.txt