id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crl-14912	American Library Association, 	Short Notices	1994-07-01	3	.pdf	application/pdf	1479	78	52	Rettig summarizes the trends emerging as the old paradigms begin to crack: tiered service structures; floating refer- ence librarians; going out to users; and user studies. A great deal of the material in this study will be familiar ground to most students of user surveys.	cache/crl-14912.pdf	txt/crl-14912.txt