id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crl-14833	St. Clair, Gloriana	Editorial: Improving Quality: Organizational Benefits of Total Quality Management	1993-09-01	5	.pdf	application/pdf	1687	108	55	Penn State University is also actively involved in quality work through a Con- tinuous Quality Improvement (CQI) pro- gram using the Oregon State model for process analysis. Our experiences are generalizable to other institutions and an- swer the so what'' question about the value of total quality management.	cache/crl-14833.pdf	txt/crl-14833.txt