id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crl-14717	Schlichter, Doris J.; Pemberton, J. Michael	The Emperor's New Clothes? Problems of the User Survey as a Planning Tool in Academic Libraries	1992-05-01	10	.pdf	application/pdf	5534	250	50	Unfortunately, as Butler and Gratch note, much of the available litera- ture on library user surveys is descrip- tive and not easily transferable to the planning process.21 The user studies car- ried out by libraries are most frequently intended for evaluation of existing pro- grams and are very rarely employed for the planning of new programs and ser- . Another frequent problem with sur- veys is that they are directed at the user of library services and neglect the non- user, who is far more difficult to reach but who, even in a college or university environment, represents a significant portion of the population.	cache/crl-14717.pdf	txt/crl-14717.txt