id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crl-14564	Arthur, Gwen	Peer Coaching in a University Reference Department	1990-07-01	7	.pdf	application/pdf	3796	219	54	5 We at Temple recognized that coaching might be useful to our reference staff, not only assisting them in their transfer of new skills or information to on-the-job sit- uations, but also providing them with support for fine-tuning and maintaining positive reference desk behaviors. The process also gave them a chance to observe patron reaction to different types of communication styles First Session: Session leaders stress nature of the program: it focuses on (1) learning about and using positive reference desk behaviors (2) coaching each other in order to maintain them.	cache/crl-14564.pdf	txt/crl-14564.txt