id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crl-14484	Christensen, John O.; Benson, Larry D.; Butler, H. Julene; Hall, Blaine H.; Howard, Don H.	An Evaluation of Reference Desk Service	1989-07-01	17	.pdf	application/pdf	7749	389	52	7 The study focused on determining the accu- racy of information patrons received, the level of skill student reference assistants used in negotiating patron needs, the abil- ity of student reference assistants to refer patrons to professional librarians, and the degree of satisfaction patrons felt about the service they had received. QUALITY OF REFERENCE SERVICE Because the quality of the reference ser- vice performed at the reference desks by the student reference assistants was the prime focus of the evaluation, the study attempted to obtain pertinent information about this service from patrons, patron proxies, paraprofessional department as- sistants, professional subject specialists, and student reference assistants them- selves.	cache/crl-14484.pdf	txt/crl-14484.txt