id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crl-14452	Whitlatch, Jo Bell	Unobtrusive Studies and the Quality of Academic Library Reference Services	1989-03-01	14	.pdf	application/pdf	7619	418	52	17 Also, in response to a reviewer's query as to whether the degree of diffi- culty should be used to judge the quality of reference service, Hernon and McClure state that ''factual and bibliographic ques- tions are generally recognized as two of the easier types of reference questions.'' 9 Therefore if we are really interested in measuring the performance of reference desk service we must ask how well a test represents the main body of reference questions.	cache/crl-14452.pdf	txt/crl-14452.txt