id	author	title	date	pages	extension	mime	words	sentence	flesch	summary	cache	txt
crl-14326	Murfin, Marjorie E.; Gugelchuk, Gary M.	Development and Testing of a Reference Transaction Assessment Instrument	1987-07-01	25	.pdf	application/pdf	14204	978	63	Why have so many studies found high levels of patron satisfaction when, on the other hand, unobtrusive observation suggests that only about 50% of reference questions are answered correctly? Each library received a packet of 50 forms for reference questions and 50 forms for directional questions, plus de- tailed instructions.	cache/crl-14326.pdf	txt/crl-14326.txt