id author title date pages extension mime words sentence flesch summary cache txt crl-14259 Vasi, John Cost Management for Library and Information Services (Book Review) 1986-09-01 3 .pdf application/pdf 2319 123 62 Moreover, if one considers that the es- sence of service to library clientele is not merely the hours of operation or the avail- ability of a book on the shelf, but also the degree of professional service a user re- ceives, then costing of library services be- comes even more difficult to quantify. Stephen A. Roberts notes that the prac- tice of costing library and information op- erations is a weak area in the repertoire of library management. cache/crl-14259.pdf txt/crl-14259.txt