id author title date pages extension mime words sentence flesch summary cache txt crl-14253 Smith, Karen F. Robot at the Reference Desk? 1986-09-01 5 .pdf application/pdf 2846 206 67 Branch of gov- ernment, type of answer needed, time pe- riod, type of reference book-nothing was quite adequate and we never did solve this problem to our complete satisfaction. Library card catalogs, for the most part, do not describe reference books adequately. cache/crl-14253.pdf txt/crl-14253.txt